Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1996 record →
THE FUEL RAIL WAS LEAKING AND PRESENTED A CLEAR FIRE DANGER IF NOT REPLACED IMMEDIATELY. IT WAS REPLACED BY A LOCAL SERVICE GARAGE. CHRYLSER WAS CONTACTED ON 8/5/99 WITH A REQUEST TO BEAR THE COST IN VIEW OF THE FAILURE OF THE FUEL RAIL ON OTHER CHRYSLER MODELS BUT REFUSED TO DO SO.
POSSIBLE DESIGN FLAW OF GAS TANK LEAKING FROM THE TOP OF THE TANK OUT OF THE CIRCULAR GASKET. *YC
PARKED VEHICLE OVERNIGHT IN DRIVEWAY. WHEN CONSUMER RETURNED THE NEXT DAY FUEL WAS LEAKING FROM THE FUEL TANK. PLEASE PROVIDE FURTHER INFORMATION. *AK
VAN WAS PARKED ON LEVEL SURFACE IN HOT WEATHER WITH FULL GAS TANK, NOTICED A GAS LEAKAGE. CONSUMER HAS CONTACTED DEALER. *AK
NO SUMMARY
WHILE DRIVING AT 40 MPH SAW COMING SMOKE FROM UNDER THE HOOD AND LEAKING INTO THE PASSENGER'S COMPARTMENT, CAUSING THE EXHAUST PIPE TO OVERHEAT AND START A FIRE. *AK
I WAS TOLD THAT THIS ASSEMBLY IS PLASTIC IN COMPOSITION AND CAN HAVE CRACKS OR PUNCTURES IN EVERY DAY USE; THIS SEEMS TO BE AN UNACCEPTABLE OPTION AND SHOULD BE CONSIDERED A DESIGN FLAW. I HAVE A 1987 AUTOMOBILE WITH OVER 140,000 MILES AND IT HAS NEVER HAD ITS GAS TANK REPLACED. THIS VEHICLE HAS BEEN DRIVEN IN THE SAME AREAS AS MY MINI-VAN. *AK
EVAPORATOR COIL IN THE DASH HAS A LEAK IN IT. IT WILL NOT CONTAIN THE FREON. THE MECHANIC SAID IT HAPPENED ALOT IN TOWN&COUNTRYS. HE SAID IT WAS AN ALL DAY JOB TO REPLCE
BROKEN VENT ON FUEL TANK CAUSED GAS FUMES WHEN TANK WAS FULL. DEALER REPLACED TANK AT A COST OF $500 TO ME. SAID WAS NOT UNDER WARRANTY DUE TO VEHICLE AGE.
MULTIPLE FAILLURES WITHOUT DAMAGE TO CAR. INTERMITTENT PROBLEM. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
TRANSMISSION MADE GRINDING NOISE UNDER 30 MILES PER HOUR. TOLD IT WAS THE DIFFERENTIAL. WE HAD THE "TOWING PACKAGE" AND HAVE NEVER TOWED ANYTHING. REPLACED AT DEALERSHIP FOR $2100. AIR CONDITIONER EVAPORATOR HAS A HOLE IN IT. HAVE NOT REPAIRED YET. OTHER MINOR PROBLEMS: OXYGEN SENSOR REPLACED, WATER PUMP REPLACED, WINDSHIELD WIPER CONTROL REPLACED, AIR BAG COMPONENT REPLACED. *AK
CONSUMER DRIVING WITH CRUISE CONTROL ON AT 65MPH WHEN VEHICLE ACCELERATED TO HIGH SPEED. TRIED TO DISENGAGE CRUISE CONTROL BY PRESSING ON BRAKES, BUT ACCELERATION CONTINUED AT HIGH SPEED. CONSUMER LITERALLY STOOD UP WITH BOTH FEET ON BRAKES BEFORE VEHICLE WAS STOPPED. DEALERSHIP DIAGNOSED PROBLEM AND PARTS ARE ON ORDER. *AK
WITHIN 5 MINUTES AFTER START-UP, TURNING THRU A CURVE IN THE ROAD STEERING WENT OUT. ENGINE STARTED TO GET HOT WITHIN ABOUT 2 MINUTES (LIGHT ON DASH CAME ON). PULLED OVER TO CHECK OUT PROBLEM. NOTICED SERPENTINE BELT OFF AND TENSIONER LAYING BELOW. *AK
DRIVER HEARD A LOUD BANG AND A GRINDING NOISE WHILE AT A STOP AND VEHICLE SHOT FORWARD. DRIVER WAS ABLE TO DRIVER VEHICLE HOME. WHEN VEHICLE WAS CHECKED BY A MECHANIC, HE DISCOVERED THAT A HOLE WAS BLOWN IN THE DIFFERENTIAL WHICH, IN TURN, CAUSED A HOLE TO BE BLOWN IN TRANSMISSION. VEHICLE WILL BE REPAIRED. PARTS ARE ON NATONAL BACK ORDER. *AK
DEFECTIVE POWER STEERING TENSIONER BROKE, CAUSING LOSS OF UNEXPECTED POWER STEERING WHILE DRIVING , WHICH MAY HAVE CAUSED A CRASH. PLEASE PROVIDE FURTHER INFORMATION. *AK
WHILE CHATTING ONLINE WITH OTHER CHRYSLER TOWN & COUNTRY OWNERS, WE SEEMED TO SHARE A COMMON PROBLEM. THE WINDSHIELD WIPERS IN OUR CARS WOULD START SCRAPING ACROSS OUR WINDSHIELDS. ON A SUNNY DAY THIS COULD LEAVE YOUR WINDSHIELD STREAKY AND CAUSE A TEMPORARY LOSS OF VISION. THIS HAPPENED TO ME DRIVING AT 65 MPH. THE WINDSHIELD WIPERS COME ON RANDOMLY EVERY DAY. I THINK THIS PART IS DEFECTIVE AND I WOULD LIKE CHRYSLER TO REPLACE IT. MY WARRANTY IS STILL WITHIN THREE YEARS. BUT I AM OVER 36,000 MILES. *AK
THE ENGINE STALLS WITH NO WARNING, USUALLY WHEN SLOWING OR COMING TO A STOP, BUT IT HAS HAPPENED A FEW TIMES AT SPEEDS UP TO 45 MPH. AFTER THE ENGINE STALLS, IT WILL SOMETIMES NOT START UNLESS I "RACE" THE ENGINE TO KEEP IT GOING. THE DEALER CANNOT DUPLICATE THIS PROBLEM. WE HAVE PAID TO HAVE THE THROTTLE BODY CLEANED AND TO HAVE THE FUEL FILTER REPLACED, BUT THE PROBLEM CONTINUES. SINCE VEHICLE HAS POWER STEERING AND BRAKES, THESE DO NOT FUNCTION DURING AN ENGINE STALL, AND I AM CONCERNED THAT THIS COULD EVENTUALLY PRODUCE A COLLISION. *AK
INTERMITTENTLY AIR BAG LIGHT WOULD STAY ON WHILE THE VEHICLE WAS IN MOTION. DEALER REPLACED THE CLOCK SPRING. MANUFACTURER HAS BEEN NOTIFIED. *AK
PULLEY ON THE SERPENTINE BELT FELL OFF AND CAUSED A LOSS OF POWER STEERING WHICH MAY HAVE RESULTED IN A CRASH. *AK
AT 51,000 MILES THE TRANSMISSION HAS MALFUNCTIONED AND WAS REPLACED WITH A NEW ONE WHICH ALSO MALFUNCTIONED AFTER ONLY NINE DAYS. CAUSE UNKNOWN. *AK *ML
FRONT BRAKE ROTORS HAVE PIVOT HOLE IN THE METAL. CONSUMER HAS CONTACTED MANUFACTURER. *AK *ML
PARTS BEGAN TO FLY FROM THE ENGINE COMPARTMENT WHILE BEING DRIVEN AND THERE WAS A LOSS OF POWER STEERING IN THE VEHICLE, ALONG WITH LOUD NOISES FROM THE PARTS COMING LOOSE. MECHANIC SAID THE POWER STEERING TENSIONER BELT NEEDED TO BE REPLACED. *AK
SERPENTINE BELT AND POWER STEERING PULLEY BROKE RESULTING IN LOSS OF POWER STEERING WHILE DRIVING.
WHEN HITTING A PUDDLE OF WATER, THE POWER STEERING FAILS. *AK
TRANSMISSION FAILED TWICE. YH
MISSING SCREWS FROM FASTENER, CAUSING BUMPER TO FALL OFF. *YC
THIS PROBLEM HAS OCCURRED & BEEN REPAIRED 3 TIMES SINCE PURCHASING THE VEHICLE. IT STALLS AND YOU LOSES ALL POWER. THIS HAPPENED THE FIRST TIME AS WE WERE GOING OVER RAILROAD TRACKS. IT HAS HAPPENED WHILE MAKING LEFT TURNS. THIS IS EXTREMELY DANGEROUS BECAUSE YOU NEVER KNOW YOU HAVE A PROBLEM UNTIL YOU ARE DRIVING ALONG AND LOSE POWER. THIS WAS REPAIRED BY VERO BEACH CHRYSLER THE FIRST TIME, AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY. CECONNI CHRYSLER SAID IT CETAINLY WAS A WARRANTY ITEM AND GOT OUR MONEY REIMBURSED BY CHRYSLER. THE SECOND TIME IT HAPPENED IT WAS REPAIRED GATOR CHRYSLER-PLYMOUTH, MELBOURNE, FL 32901. THE MILEAGE WAS 53,000 THE SECOND TIME AND THEY SAID IT WAS NO LONGER WARRANTIED. THE THIRD TIME IT HAPPENED THE MILEAGE WAS 95,200 AND WE AGAIN PAID FOR THE REPAIR. THIS IS A VERY UPSETTING PROBLEM. IT HAS HAPPENED DURING LEFT HAND TURNS. *AK
THE PIN THAT IS ATTACHED TO THE RETAINER CLIP SLIPPED AND SCARRED THE ALUMINUM, CAUSING A LEAK IN THE TRANFER CASE WHICH MAY CAUSE A FIRE AND ENGINE PROBLEMS. PLEASE PROVIDE FURTHER INFORMATION. *AK
VEHICLE EXPERIENCING ON-GOING/ INTERMITTENLY PROBLEM WITH ENGINE STALLING WHILE DRIVING, DEALER NOTIFIED AND SOME REPAIRS ARE BEING MADE BUT PROBLEM WOULD REOCCUR. COULD NHTSA HELP IN THIS MATTER
POWER STEERING BELT TENSIONER FAILED CATASTROPHICALLY, RESULTING IN LOSS OF POWER STEERING AND CONTROL OF VEHICLE. *AK
WHILE DRIVING AT 65 MPH VEHICLE JUMPED FROM DRIVE INTO REVERSE AT HIGH SPEED, CAUSING THE CONSUMER TO HIT A HOUSE SIDEWAYS. DEALER STATED THERE WASN'T ANYTHING WRONG WITH VEHICLE, AND DEALER CAN'T DETERMINE THE PROBLEM. *AK
TRANSMISSION IN THIS VEHICLE HAS FAILED 5 TIMES; REPAIRED ONCE; REPLACED 4 TIMES. MOST RECENT REPLACEMENT 1/20/99 AT 58000 MILES. THIS FAILURE CHARACTERIZED BY TRANSMISSION EXPLOSION WITH HIGH SPEED PROJECTILE FROM TRANSMISSION CASE DESTROYING DIFFERENTIAL AND STARTER. CAR BECAME UNABLE TO CONTROL AND ACCIDENT WAS NARROWLY AVOIDED. IF THIS OCCURRED AT HIGH SPEED INJURIES WOULD HAVE BEEN UNAVOIDABLE
THE CAPTAIN'S SEAT BEHIND THE FRONT PASSENGER'S SEAT DOES NOT REMAIN IN THE LOCKED POSITION, CAUSING THE SEAT TO BECOME UNSTABLE. *AK
WHEN WINDSHIELD WIPERS ARE SET IN INTERMITTENTLY, THE WIPERS SWEPT SPORADICALLY. SOMETIMES CONSUMER CAN NOT TURN THE WIPERS OFF. THE DEALER IS AWARE OF THE PROBLEM. THE PROBLEM HAS NOT BEEN CORRECTED. THE VAN WILL BE BROUGHT TO THE DEALERSHIP FOR THE FIFTH TIME FOR THIS PROBLEM. *AK
NO SUMMARY
THE REAR WHEEL CYLINDER RUPTURED AND CAUSED FLUIDS TO EAT UP THE SHOES WHICH, IN RETURN , CAUSED BRAKING PROBLEM. DEALER NEEDED TO REPLACE THE WHEEL CYLINDER. *AK
WEATHER STRIP AT COWL COMING OFF.
WITHOUT WARNING AT 50 MPH, THE WATER PUMP ON THIS CAR SEIZED, THEN THE ALTERNATOR BELT BURNED WHICH BROKE ALL THE OTHER BELTS NEARBY, CAUSING THE CAR TO LOSE POWER. THIS INCIDENT HAS HAPPENED TWICE TO THIS CAR IN THE LAST 6 MONTHS. *AK
DRIVER'S SIDE SLIDING DOOR LOCK IS STUCK IN OPEN POSITION. THIS IS THE 3RD LOCK FAILURE ON THIS DOOR. *AK
WHEN DRIVING AT A LOW SPEED POWER STEERING LOCKS UP, FEELS LIKE POWER STEERING FLUID IS LOW. DEALER CONTACTED, AND CANNOT DUPLICATE THE PROBLEM. PROBLEM STILL EXISTS. *AK
HAD ENGINE CYLINDERS REGROUNDED, NOW #6 BAD AGAIN, WARRANTY OUT, DEALER CLOSED. *AK
WATER PUMP FAILED.
ENGINE CUTS OUT AFTER LONG TRIPS (200 MILES AT HIGHWAY SPEEDS). APPEARS AS THOUGH THE ENGINE DOESN'T GET FUEL. AFTER ENGINE COOLS (20-30 MINUTES) THE CAR STARTS AGAIN. HAVE HAD $700 WORTH OF REPAIRS AT THE DEALER TO FIX FUEL LINE, SPARK PLUG WIRES, ETC. THE DEALER CALLED DETRIOT TO DIAGNOSE VIA MODEM. THEY SUGGESTED REPLACING CRANK POSITION SENSOR. IT WAS REPLACED AND PROBLEM CONTINUES. THIS IS VERY DANGEROUS BECAUSE IT OCCURS ON THE INTERSTATE AT HIGHWAY SPEEDS WITHOUT WARNING. WE HAVE BEEN ON THE SIDE OF THE ROAD AT ALL HOURS OF THE NIGHT WITH TRUCKS HURTLING PAST US. THE DEALER KEEPS GUESING WHAT IS WRONG WITHOUT ANY FIRM COMMITMENT THAT THE NEXT "FIX" IS THE RIGHT ONE. THEY WANT TO REPLACE THE FUEL PUMP NEXT AND THE ELECTRONIC CONTROL UNIT NEXT IF THAT ISN'T THE PROBLEM. THAT IS ANOTHER $900 WITHOUT ANY TRUE KNOWLEDGE WHAT THE PROBLEM IS. I HEARD THE MOTORMAN RADIO TALK SHOW JANUARY 9 0R 10 AND A CALLER COMPLAINED ABOUT THE VERY SAME PROBLEM. THE MOTORMAN SAID THIS WAS COMMON WITH CHRYSLER MINI-VANS AND THAT IT IS THE ELECTRONIC CONTROL MODULE THAT OVERHEATS AND CUTS THE SIGNAL TO THE SPARK PLUGS. PLEASE CHECK INTO THIS BECAUSE IT IS A DANGER TO MOTORISTS. *AK
WHILE DRIVING 60 MPH THE VEHICLE COMPLETELY SHUTS DOWN IN INTERSECTIONS AND AT STOP SIGNS WITHOUT WARNING, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS. *AK
ENGINE CYLINDER HEAD BLEW, CAUSING THE OIL TO LEAK ON THE ENGINE, AND SMOKE APPEARED IN THE ENGINE COMPARTMENT. DEALER HAS BEEN CONTACTED. *AK
WHEN THE CRUISE CONTROL IS ENGAGED, THE VAN ACCELERATES PASSED THE SET SPEED. THE CRUISE CONTROL DOES NOT DISENGAGE WHEN HITTING BRAKES OR TURNING THE SYSTEM OFF. THE VAN HAS TO BE PUT IN PARK OR NEUTRAL TO DISENGAGE CRUISE CONTROL. OWNER TOOK VAN TO THE DEALERSHIP, CRUISE CONTROL CABLE DEFECTIVE. *AK
VEHICLE HAS EXPERIENCED CONTINUED STEERING PROBLEMS, RACK AND PUMP REPLACED HOWEVER DID NOT RECTIFY STEERING LOCK UP, WHICH HAS CAUSED DAMAGE TO FRONT END OF VEHICLE.
WHILE DRIVING TRANSMISSION COMPLETLT LOCKED UP WITH NO WARNING CAUSING CAR TO SKID TO A STOP
VEHICLE IS EQUIPPED WITH MANUFACTURERS INTEGRAL CHILD SAFETY SEATS. ON 2 OCCASIONS, THE OCCUPIED SEAT HAS REFUSED TO RELEASE THE BELTED CHILD. WHEN THIS OCCURS, NO AMOUNT OF FORCE WILL RELEASE THE TENSION NECESSARY TO REMOVE THE OCCUPANT, AND THE ONLY WAY TO DO SO IS TO CUST THE CHILD OUT OF THE SEAT WITH LARGE KNIFE OR SCISSORS, WHICH WE ARE NOW FORCED TO CARRY WITH US AT ALL TIMES IN THIS VEHICLE.THE MANUFACTURER IS APPARENTLY AWARE OF THE PROBLEM, AS THE SEATS WERE REDESIGNED IN '97-98 MODEL. HOWEVER WE HAVE DESPITE 2 INCIDENTS, WE HAVE BEEN UNABLE TO UPGRADE TO THE NEW STYLE. I WOULD LIKE THE DOT TO INITIATE A RECALL INVESTIGATION, AND FORCE CHRYSLER TO UPGRADE ALL SEATS TO CORRECT THIS EXTREMELY DANGEROUS SAFETY ISSUE. *AK
CONSUMER NOTICED TURN SIGNAL IS NOT LOUD ENOUGH FOR A HEARING IMPAIRED PERSON. VEHICLE IS UNABLE TO INCLUDE A DEVICE TO INABLE AN IMPAIRED PERSON TO HEAR WHEN NEEDED. CONSUMER BELIEVED A VOLUME CONTROL DEVICE COULD BE HELPFUL. DEALER CONTRACTED AND NO POSTIVE RESPONSE RECEIVED. *AK *ET
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1996 Chrysler Town And Country → · Every Town And Country year → · How the figures are calculated →