Page 4 of 7 · complaints 151–200 of 317

2019 Chrysler Pacifica complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →

Service Brakes
Filed Apr 2, 2024NY

Repeated several times leakage of brake liquid. The mechanic said that there is the manufacturer's defect and must be fixed.

Electrical System
Filed Mar 29, 2024TX

Have replace both batteries every year since purchased, the engine start stop acts up alot of the time when you pull up to a red light the engine will turn off and then turn on automatically (shuts the electrical system completely down then it will come back on) the batteries like over heat and swell up will this cause a fire

Steering
Filed Mar 28, 2024TX

The steering wheel buttons on the left side do not work. I was trying to reset my oil life and the buttons do not work

Electrical System
Filed Mar 2, 2024WA

The dashboard screen automatically shuts down and restart every 3 minutes. Stop/start light stays on.

Air Bags
Filed Feb 29, 2024CA

I am writing to express my deep dissatisfaction with the ongoing issues plaguing my car. This dissatisfaction is compounded by the fact that this car was brand new when I picked it up from the dealership, with no miles on it. Since then, I have encountered a series of concerning problems. At around 30,000 miles, the batteries required replacement, followed shortly by a transmission replacement at 40,000 miles. Additionally, the TV screens throughout the car began shutting off autonomously, a persistent issue that remains unresolved. Subsequently, at 60,000 miles, both the engine and batteries needed replacement once again. Despite repeated efforts to address these issues under warranty, the car continues to experience persistent troubles. It often stalls every two days, and despite addressing these issues under warranty, the TV malfunctions persist. Furthermore, the situation has escalated with the engine now overheating and malfunctions occurring in critical safety features such as airbags, lights, and ACC. These concerns have created a myriad of safety issues within the vehicle, particularly during driving, with multiple safety concerns arising regarding the navigation and various electronic components.It is evident that these safety hazards are all mechanically related and have persisted since the car reached 30,000 miles. Additionally, amidst these significant safety concerns, one of the main safety components of the vehicle is compromised. Intermediately and on a consist

Unknown or Other
Filed Jan 26, 2024MD

The entire radio/ backup camera freezes and will not come back on for minutes at a time. The dealer is aware of the problem and replaced the entire system once already. They were not able to reproduce the issue however I have video and pictures of a few incidents. There were no warnings however it almost always happens when first starting the car and so the backup camera becomes unusable along with all temperature controls and radio.

Unknown or Other
Filed Jan 16, 2024MN

The Uconnect 4 infotainment system is consistently rebooting every 2-3 minutes, leaving several safety measures for the vehicle from being used during those times. This leaves risk that the safety feature is not usable when needed for example rear warning for small child behind vehicle is not operable. As well the Navigation system is not working appropriately and has the vehicle always located at a street that I am no where near. This leaves risk that it will be a distraction to driver to locate their whereabouts in unfamiliar areas. Also not able to use hands free system for mobile device when the system is continuously rebooting as such and therefore would not be able to make call for emergency assistance when needed. FCA US LLC has been provided many complaints about this yet continues to ignore that this is a wide spread issue and is nationwide. Therefore they fail to extend the warranty related to the Uconnect 4 infotainment system and render thousands of people having to cover the cost of their faulty Uconnect product.

Unknown or Other
Filed Jan 9, 2024NY

Suddenly, without warning, the radio changes stations (goes from SXM to radio, etc) and the entire display goes amok switching from radio to climate control to other functions. Then the climate control system malfunctions causing the temperature to continuously go up as well as the heated seat and steering wheel to get hotter and hotter. It first occurred in March 2022 (when van was under warranty) and was brought in to Chrysler who did NOT record the incident and said they saw nothing wrong. Today (now that it is out of warranty) they say they have to reset the radio thing ($200-ish) and maybe replace the entire system ($1300-ish). We have video of both incidents, but there were a few in between that we didn't record. I cannot figure out how to upload the 2 videos.

Unknown or OtherCrash
Filed Dec 29, 2023CA

Vehicle parked faced in in a tight fitting space in a hotel underground parking area. When leaving the knob was in the park position, push button start, vehicle started in the park position, looked behind and the people across from me had just loaded their van. They were now on the side of their van. It was now clear. I then placed the transmission from park to reverse still with the foot on the brake. I then released the brake . The vehicle suddenly and abruptly went in reverse without accelerating but when applying the brake the vehicle would not stop and continued going backwards even though I was firmly now pressing and pumping on the brake pedal to no avail. I yelled at my wife, "it won't stop, it won't stop" It backed up not stopping for approximately 25 feet and struck two vehicles finally coming to rest, The damage to all three vehicles including mine was minor. I reported the accident on private property to my insurance company. I know for a fact that my foot did not push down on the accelerator pedal nor was part of my foot on both the brake and accelerator pedal. which is almost impossible to do. The stop start system had broken three times since purchasing the van. This was done again 2 weeks before this accident. The vehicle is available for inspection. Quite apparent ithis is a safety risk. This occurred 1 day ago and has not been inspected. Accident on private property in Calif. No accident report was taken. No warning lamps, messages etc occurred. I keep the v

Power Train
Filed Dec 17, 2023IN

Vehicle more and more frequently clunks the transmission when accelerating or shortly after excelerating to highway speeds. First started around 60k+ miles. Can tell when it will occur because the engine RPMs don't match the throttle input. RPMs rev just as transmission is ready to shift. Slight feeling of being out of control for a moment, especially in the rain. A quick Google search shows us that the shift jolt isn't new and is actually exactly what was happening with the Honda Odyssey van, which used to share the same transmission. Dealership acknowledged the issue has occured with multiple customers but Chrysler doesn't warrant the concern due to the $8,000+ service expense.

Unknown or Other
Filed Dec 12, 2023FL

On two different occasions and in two different places my vehicle stalled.Once on a highway in a traffic jam and once coming off a highway exit on my way home. In both cases the vehicle simply lost power. It is a 2019 Pacifica Touring L. I looked it up and saw similar complaints concerning the hybrid model but none for a non-hybrid. The vehicle is available for inspection. It is an extreme safety issue as both happened on or just leaving a major highway with lots of traffic. I am taking it into the local dealer hopefully tomorrow. The vehicle has not been inspected by anyone as of this date. No warning lights or messages flashed prior to the events. The vehicle has been serviced by the local Chrysler dealer up until the last oil change at 48,000 miles. On each occasion I instinctively stabbed the "start" button and it fired right up. Dates were 12/01 and 12/09.

Electrical System
Filed Dec 2, 2023FL

-The auto stop and start function component failed, then the battery died and let me know when you want to inspect it. Weekends are best. -The car shuts off randomly. -Unknown -Unknown -The auto stop and start function message pops up all the time, even after the battery was replaced. Car shut down two months ago and wouldn't turn on, had to have it jumped and then replace the main battery. Now it's following the same pattern as last time. I am going to replace the second battery. Sometimes when accelerating it jumps forward and it makes a banging sound. Key has a new battery in it. When key is pressed sometimes horn is weak. It goes on and off. The auto stop and start function message pops up a lot even after main battery was replaced.

Service Brakes
Filed Nov 28, 2023NC

Hello, my vehicle's brake booster is part of a safety recall and warranty extension by Chrysler. When I called the company servicing the reimbursement for these repairs I was told that the repair work could only be performed at a Chrysler (or associated brand) dealership. I believe this may not be legal as warranty repairs should be able to be performed by any certified mechanic. That information was given to me by contacting the following number given on the warranty recall repair letter: FCA US LLC Customer Care at 1-800-247-9753 I still intend to have this repaired, but do not believe I should be required to have it done at a dealership. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine
Filed Oct 23, 2023TN

Leaked coolant into cylinder 6 at 47,090 miles. Head gasket replaced under warranty by dealer on 4/26/22. Currently experiencing cylinder 6 misfire, rough idling and using 16 oz coolant per month at 66,683 miles. Dealer recommended new head gasket and new head on 10/20/23.

Unknown or Other
Filed Oct 7, 2023VA

We have automatic sliding doors. My six-year-old son was exiting a door that he didn't know was closing, and it closed on his head. It did NOT stop or retract when it hit an obstruction. It kept going. If I hadn't been right by the button and hit it, it could have crushed him or killed him. There was no warning bell, nothing. He was screaming and so was I. This is a vehicle that is marketed to families with small children.

Vehicle Speed Control
Filed Sep 5, 2023TX

The vehicle has stalled as trying to continue after a stop at a light or stop sign. It will not travel except at 10 miles per hour or less while trying to cross the intersection. Other drivers are impatient and start honking. This has also happened while going down a busy street . It jerks when you start to go after stopping. Happened in July 2023 -- 2X August 2023 -- 2X September 2023 -- 2X

Steering
Filed Aug 23, 2023IN

Start/stop feature has stopped working (warning light is on), and steering wheel is sticking on short turns requiring extra pressure to right the wheel. There is a recall for this problem, however my car is not included.

Engine
Filed Aug 7, 2023NY

Car was stopped at a red light and shifted on its own into park

Power Train
Filed Aug 4, 2023AZ

Van was idling rough and started to struggle to start in the morning, at times needing to try a few times before it would start up. Once driving the van is still idling roughly and at red lights feels as if it will not be able to drive at all. The check engine light came on so we had the error code read at AutoZone throwing the P0303 Cylinder 1 misfire. We first took it to our local mechanic where he was unable to fully diagnose the issue, he recommended we then take it to the dealership. Our van is currently at the dealership with coolant leaking into the head gasket. We have opened a case with the dealership and are independently pursuing them taking responsibility for the faulty parts. The car did not 'drive hot' at all and not temperature gauge change occurred at all. I cannot safely drive or count on this van to drive my four kids around at this time. This is a design/manufacturing flaw as I have recently found out that it is occurring in Chrysler Pacifica's at a high rate around 60k miles. We are at 63k in a 2019 and are now told we must pay 4,500k to replace the head gasket that the coolant has leaked into. This issue is common with this model and there is no guarantee that this will prevent the same issue with another cylinder or force us to buy a new engine on a 4 year old car.

Unknown or Other
Filed Aug 1, 2023NY

The auto start stop service light keeps going on. It drains the battery. The car now puts itself into park while at a red light or stop sign. In the last year I've had 2 batteries replaced and since 2019 the car has been in the shop 5 or 6 times, still they cannot fix the issue.

Electrical System
Filed Jul 21, 2023PA

What component or system failed or malfunctioned, and is it available for inspection upon request? Electronic Shifter, No Can Bus, All safety features. Yes still available for inspection. How was your safety or the safety of others put at risk? Car becomes inoperable and left stranded. Fear of losing power or crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, Reedman Toll Chrysler dealer in Langhorne, PA from 4/18/23- 5/31/23 replaced parts ) could not fix. Yes, Towed to independent mechanic (Artie's Automotive Ambler, PA) on 5/31/23 - currently there to date. Replaced parts and can not fix. (electronic Shifter replaced, transmission module replacd, inspected grounds, replaced both batteries) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Manufacturer Chrysler and independent mechanic. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Service shifter message which deactivates shifter, no can bus, all safety controls flash on /off, fuel gauge goes up and down, warning lights flash. First appeared right after radio tried to do a software update. I have pictures and videos of the issue. Leased car 2019 until Feb 2023. Purchased car from lease Feb 2023 and car has been inoperative since April 2023. There are multiple concerns from people experiencing similar issues as well on internet as we

Electrical System
Filed Jul 20, 2023NC

On Wednesday, 7/19, I was stopped at a red light on a busy road in Gastonia, NC (South New Hope Road and Titman Road). When the light turned green, and I put my foot on the gas, the car stalled and shut off. Upon pressing the ignition button, it would not start again. For several weeks, the car would stall at a red light, but would always turn back on by pressing the ignition button. There were NO warning messages whatsoever. I had to cross a busy road to get to the sidewalk to get out of danger. The car was in the left turn lane, stopped with hazards on. My husband had to come, turn our other car around so he could attempt to charge the battery. When he charged the battery, the car started. I had to, again, cross the busy road to get back to my van and go home. We changed the car's two batteries, and it has not happened again so far. Upon reading several Chrysler Pacifica forums, apparently when the battery gets low (it was at 30% when this happened), the auto start shuts off and does not work since there is not enough power left in the battery.

Suspension
Filed Jul 18, 2023IL

I have less than 30,000 miles on my 2019 Chrysler Pacifica. I was told by the dealership both my lower front control arms need to be replaced. I have been hearing this squeaky sound for a couple of months I did not expect anything like this. The Dealership said this is not Safety Problem. When does it become a Safety problem?

Tires
Filed Jul 13, 2023MI

245/50/20 tire size Tire sidewall separation. Tire is available for inspection. An independent service center has confirmed this to be a manufacturer issue. No prior warnings.

Engine
Filed Jul 10, 2023121,419 milesKY

The contact owns a 2019 Chrysler Pacifica. The contact stated while driving at various speeds, or while the vehicle was idling, the Auto START/STOP system light intermittently illuminated. The vehicle was taken to Auto Zone to be diagnosed. The mechanic retrieved DTC codes: P0205 and P0305. Additionally, the contact stated that the vehicle was previously taken to the dealer where it was diagnosed that the main wiring harness, ignition coil, and other unknown parts needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 121,419.

Electrical System
Filed Jun 29, 2023MI

The van completely turns off, engine stops running, when stopped at traffic lights. The van then has to be completely restarted. There is also a consistent issue with the start/stop feature. A warning appears and the start/stop feature is disabled. This error typically occurs after the engine turns off when at a traffic signal.

Power Train
Filed Jun 27, 2023UT

I was getting my oil changed and the guy told me that my engine was no longer bolted down, that it can move all around. I called Chrysler and they told me that they would charge me to diagnose the problem and that it would not be covered under warranty. I took it to another shop and they said that it was not bolted down, because the bolts that Chrysler used were bad. It is so frustrating that my engine could slide around causing all sorts of issues and Chrysler does not care at all. How is that not covered?

Engine
Filed Jun 22, 2023GA

Vehicle has continually shifted roughly, but beginning last year it stalled while coming to a stop. We replaced the battery and removed the auxillary battery that controls the automatic start/stop and had no issues for almost a year. Approximately a week ago, the vehicle began to stall again when coming to a stop, and giving a message stating to "service shifter." It has happened multiple times since. There was a lawsuit for this model regarding the crankshaft position sensor, but we are only reimbursed if we have paid for repairs. Can you help?

Electrical System
Filed Jun 20, 2023IN

My wife got in the vehicle after shopping and tried to start the vehicle. She said all displays were dark or blank and no instrument cluster lights, no indication on the touch screen. She said she tried several times to start the vehicle and same thing happened. She stated that after waiting a considerable time she tried calling me about the problem but I didn’t answer. She then tried one more time to start the vehicle and this time everything came up normally. When she got home I checked the vehicle for malfunctions and found none. Thus far the problem has not recurred. This happened about 2 weeks ago, around the 8th or 9th of June 2023. I decided to fill this out because if she had been traveling on the Interstate Highway at high speed this could have ended very badly.

Electrical System
Filed Jun 4, 2023FL

For the second time on three months (now four times in one year) the start/stop feature says it’s not working. Both batteries have been replaced. The vehicle will simply shut off while driving.

Electrical System
Filed May 20, 2023PA

2019 Chrysler Pacifica Limited 4/15/23- Uconnect radio failed to do over the air update. Since that failure the electrical system in the car has now caused the car to be non functional and intermittent. All the safety features stopped and warning lights came on stating service transmission so the car was brought to Chrysler dealership. Dealership has replicated the problem and now had the car now for over a month and replaced parts, some at my cost with no fix. The problem still occurs for them as well. I have asked multiple times if the radio could have caused this and each time I am told no.

Electrical System
Filed May 11, 2023TX

The affected component is the backup camera and warning system. The malfunction happens in a loop around every 3 minutes. My safety and that of others is put at risk when the backup and rear collision warning fails to function and negates backward motion visibility to the driver by such failure. There are no warning lamps currently or any notification of any failure in the car. I have taken the car to the dealership and they have found no issues.

Engine
Filed May 4, 2023CO

BLOWN CYLINDER HEAD GASKET ON THE RIGHT SIDE.

Electrical System
Filed Apr 30, 2023SC

Ever since we purchased this vehicle it has had problems shifting when accelerating it jerks the whole car, and you hear a loud thud. Once in awhile it feels like the car has no power when trying to accelerate. We have had nothing but issues with the Start/Stop control system. We have taken it back to the dealership multiple times. They have replaced the alternate battery two times in the past year and now it is doing it again and will need to be replaced. The dealership just says it is the battery, and a software download. The problem has not been corrected yet. Most recently while on a busy state highway the car decided to throw all error codes, and completely shut down.

Suspension
Filed Apr 27, 2023KS

We purchased this vehicle new in August 2019. Since, we have had it in for service multiple times concerning a popping/creaking noise from the front suspension. Most recently, the vehicle has been at the dealership/service department since February 8, 2023, and they are unable to remedy the issue. My own research shows a recall of approximately 48,000, 2018 Chrysler Pacificas, manufactured in the same plant as ours (Windsor, ON) concerning a faulty right-font lower control arm, which can separate from the steering knuckle, causing a loss in steering. I don't believe it is just a coincidence that we are having the same issue on our 2019 vehicle. Attached you will find all of the repairs made to our vehicle, however, the noise persists.

Structure › Body
Filed Apr 25, 2023MD

My local Chrysler dealership suggested (and charged me for) computer updates relating to the sliding doors and transmission of a 2019 Pacifica minivan. Without these updates, the service advisor said the sliding doors may not open/close and that the engine may rev but power may not be delivered to the drivetrain. Doors can be opened manually. I am not all that concerned about that one. But if the engine revs but does not deliver power to the wheels, the results can be catastrophic, especially while pulling out in traffic at highway speeds. These issues require a recall with costs covered by the manufacturer not the consumer. I was charged $165.00 for this repair.

Electrical System
Filed Apr 20, 2023NY

Light come on dash board to park safely car will shut down. Car stalls all lights on dashboard will come on, alcar shuts down and nothing work not even the hassard light it goes complete dead. After 20 mintutes r more been shut down it will turn on like nothing happen, no lights on dashboard happen 5 times on ah year and cant find the problem at the dealer. Thanks you

Electrical System
Filed Apr 14, 2023MI

While driving the steering power assist failed. Stop/start and stabilizer icons appeared indicating failure. Vehicle repair eventually made at Chrysler dealership by fixing ground wire. Initial repairs were made replacing other parts that did not correct issues. Not included in recall for same issues per VIN ID of this 35th Anniversary Limited edition.

Electrical System
Filed Apr 12, 2023FL

The Start/Stop system has gone out twice. Once the indicator light came on, the vehicle then will stop working.. sometimes in the middle of a road or while driving. We’ve taken it to our dealer twice, replaced the batteries (twice). I am truly concerned for my family’s safety as it feels like we can’t control the car when it malfunctions. This issue is ongoing, first repair was made July 2022 at Arrigo Chrysler in Ft. Pierce, Florida. Next same place in August.

Engine
Filed Apr 12, 2023WA

Please read! This is the 10th occurrence of this issue, and second time posting here as a safety issue. I hope no one else experiences this.The issue still cant be diagnosed, so trying for another time. Last time they had the Pacifica for over 7 weeks! As per previous complaint on Jan 6, 2023 with our 2 year old twin toddlers with us in the vehicle again, the vehicle is still having the same safety issue. I dont feel safe any longer driving my Pacifica. I called the customer care line and was told nothing can be done without a diagnosis. It will be dropped off, but no appt avail for a month. You cant replicate this. No one should have to experience it. **We were driving on the freeway at 55 mph. After 30 min on the freeway at 55-60 mph, the Pacifica all of a sudden states car is not in park, (as it did the previous 9 times) The van will not accelerate, because of the warning saying car is not in park, and Hazard lights wouldn't activate. The car behind me was honking, almost hit me and the car behind them and so on. The Pacifica continued to just glide on the road in the drive position with the same warning over and over car is not in park. We slowed down enough we pressed the brake and put it in park, STILL IN THE LANE ON THE BUSY FREEWAY! With brake depressed, We tried to get the alert to shut off by having the van in park so we can restart it. But the van wont restart as it still says car is not in park, but yet it really is in park. as an FYI, The auto start stop was shut

Electrical System
Filed Mar 23, 202362,000 milesMI

The contact owns a 2019 Chrysler Pacifica. The contact stated that while driving approximately 35 MPH, the vehicle lost power steering assist functionality. The instrument panel displayed a message that the Auto START/STOP system had malfunctioned. The contact took the vehicle to the dealer who had not yet diagnosed the vehicle. The contact related the failure to NHTSA Campaign Number: 19V348000 (Electrical System). The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The approximate failure mileage was 62,000.

Vehicle Speed Control
Filed Mar 23, 2023IL

Steering wheel buttons began no working. Lights on steering wheel flicker when steering wheel turns. Randomly alerted that "adaptive cruise control is unavailable" both when the system is in use and when It is off. Forward collision warning system active breaking not working.

Electrical System
Filed Mar 6, 2023FL

The contact owns a 2019 Chrysler Pacifica. The contact stated while at a stop light, the vehicle lost motive power and stalled with the START/STOP warning light illuminated. Due to the failure, the vehicle was towed to an independent mechanic who could not find any default codes with the vehicle. The vehicle resumed normal operation; however, after approximately 3-weeks, the vehicle failed to start up after several attempts. The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

Power Train
Filed Mar 6, 2023PA

Hello we had a complete shut down at 5 pm Friday at an intersection this past weekend. While at the light, the car just 'shut off'. The van did start back up with in 2 minutes. There are no engine, battery, etc. warning lights currently displayed. This has happened twice with in the past 6 month. Main battery and auxiliary are both new. All connections are torqued to spec. Very dangerous situation.

Service Brakes
Filed Feb 14, 2023OH

Multiple issues. First the ESS system has malfunctioned twice since purchase in 2019, required maintenance and aux battery replacement twice within 1 year. The major issue is the breaks/rotors/suspension. For the last year and a half I have been taking the van in for inspections... initially stated I did not need brakes/rotors at the dealership even though I was having slight squeaking and grinding, after bring it back a third time I was told oh yea you need them and its gonna cost $1,800. I then got a second opinion, they said the brakes and pads looked fine but if I wanted they would replace the pads in an attempt to make the squeaking stop. the squeaking stopped for about 10 days but the grinding and "metal rubbing" sound never has, they replaced the pads 3 more times. They stated it is not the brakes/rotors but fail to give a reason. He mentioned it is a body suspension issue, which I have been asking about for over a year. Very frustrating. Also my sliding van doors keep malfunctioning to work sometimes, or require manual opening and closing with no apparent reason. So disappointed with less then 60,000 miles

Electrical System
Filed Feb 6, 2023IA

The entire dash board lit up with all warning lights turning on. I couldn't go faster than 15. I coasted into a parking spot. I tried to put it in park but it said shifter unavailable. I set the emergency brake and called for a ride. Went back later and it started and the only light that was on was check engine. After that happened we got a service shifter message. When you start it and get a service shifter message, you cannot shift. The shifter doesn't even light up. It started as an occasional problem. My safety is at risk when I try to drive it and it won't shift. I am stuck wherever I am. That is a huge problem during the cold winter months. It is also a safety concern that it went into limp mode. Luckily when it happened, it was early in the morning and not a lot of people were out. If it happens on the highway that is going to be a huge safety problem. It has been to the dealer twice. The first time we replaced the shifter. The mechanic said we must have spilled soda on the shifter because it was sticky. We did not spill soda on the shifter, the shifter is in the dash. We replaced it anyways and picked it up. The very next morning got the same service shifter message. Took it back to the dealer. They had us pick it up because it wasn't a big enough problem. Getting stuck somewhere and not being able to shift seems like a pretty big problem to me. I can't take my children anywhere in this van for fear of going out and being stuck wherever we went because I can't shift.

Electrical System
Filed Feb 1, 2023GA

After spending the better part of the week dealing with endlessly rebooting Uconnect infotainment systems, Fiat Chrysler customers across the Northeast are finally seeing their cars mostly return to normal. A majority of the customers who spoke to The Verge earlier this week about their malfunctioning vehicles have reported back that the maddening reboot loop has stopped. According to numerous exchanges with the Uconnect customer support account on Twitter, other customers are seeing the same thing. For some it’s come too late, as the constant rebooting has drained their vehicles’ batteries completely. The problem began over the weekend after an over-the-air update apparently went out to certain 2017 and 2018 model year cars. After that, something went wrong with SiriusXM’s Travel Link feature. Travel Link surfaces local news, weather, and other alerts in real time, and for some reason — it’s still not clear exactly what, since FCA is being vague about the specifics, and SiriusXM has not responded to multiple requests for comment — it started causing vehicles with 8.4-inch screen Uconnect 4C NAV systems to start rebooting every 45 to 60 seconds. Based on reports from customers who spoke to The Verge, as well ones posted to Twitter, it appears that either FCA or SiriusXM started sending out a “signal” that disables SiriusXM Travel Link sometime Wednesday afternoon. Those who have received the signal have reported that their vehicles are finally free of the reboot cycle. Those

Electrical System1 injured
Filed Jan 30, 2023SC

The vehicle is a 2019 Chrysler/Braun mobility van, my wife is a paraplegic that has no feeling from the chest down. The Uconnect system is the issue. The Blind Spot Alert does not work, the Power Sliding Doors do not work, the Windows will not operate, the Heat go to 76 degrees and will not turn off, the Info Center goes black, the Back Up Camera will not work, the Navigation system stops working, the Audio stops working, the Audio/Bluetooth will not work, the Panel Lights come on but do not work. We were on a trip when the Uconnect system malfunctioned and all the above happened. The temp outside was about 75 degrees and the heat came on and the windows would not work. My wife's foot got so severely burned it needed medical attention and is still dealing with this 3 months later. The vehicle became an oven. With the power sliding doors being inop my wife is either a prisoner in her own vehicle or she cannot enter the vehicle at all. With her limited mobility and the backup camera inop it makes it unsafe for to back the vehicle up safely. If we are not familiar with an area we are going to it makes it that much more difficult to find our destination without the Navigation system working.

Electrical System
Filed Jan 16, 2023MI

Car has shut off, on the road, while driving twice now. Car revs up while driving but loses power and slows down. Dashboard blinks "stop safely, car will shut off soon, service electronic stability control, service trans, shut off engine to engage in park, park assist unavailable" engine is already off because it shut down automatically but car itself would not shut off. Had to disconnect the battery to reset it, got it started and only drove 3 miles to a parking lot and it continously lost driving power those 3 miles. Car revs up really high, but will not drive. Huge safety concern and Chrysler is aware but doesnt care. Car has been "fixed" twice now and still has continued to shut down while driving. It's been at the dealership since October 10th.

Power Train
Filed Jan 7, 2023UT

The Front head gasket failed near cylinder 6 causing a mixing of fluids and a "wash out" in the cylinder. This is not repairable and the whole engine must be replaced. 70,100 miles, 10,000 miles past it's warranty.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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