2017 Chrysler Pacifica complaints

MY WIFE WAS DRIVING HOME FROM WORK AND SLOWING DOWN TO APPROACH A RED LIGHT. AS SHE WAS SLOWING, THE VEHICLE EXPERIENCED TOTAL SYSTEMS FAILURE. THE TOUCH SCREEN DISPLAY BECAME SCRAMBLED, STEERING WAS UNRESPONSIVE AND THE VEHICLE SLOWED TO A STOP. MY WIFE WAS UNABLE TO ACCELERATE, SHIFT GEARS OR TURN THE VEHICLE OFF. THREE POLICE OFFICERS PUSHED THE VAN INTO A NEARBY PARKING LOT. DURING THIS TIME NO ONE WAS ABLE TO TURN THE VEHICLE OFF OR SHIFT GEARS. FINALLY, THE CAR ESSENTIALLY REBOOTED ITSELF AND ALL SYSTEMS SEEMED TO RETURN TO NORMAL. THE CAR WAS TOWED TO THE DEALERSHIP ON 10-27-17, 12 DAYS AFTER PURCHASE WITH APPROXIMATELY 400 MILES. THE CAR HAS BEEN AT THE DEALERSHIP FOR 6 DAYS NOW AND NO PROBLEMS HAVE BEEN FOUND. THEY HAVE NOT BEEN ABLE TO RECREATE THE PROBLEM AND NO ERROR CODES WERE FOUND. THIS MEANS THE CAR HAS NOW BEEN IN THE SHOP FOR 1/3 OF THE TIME THAT HAS PASSED SINCE WE FIRST DROVE OFF THE LOT. THIS FAILURE IS DISTURBINGLY SIMILAR TO NUMEROUS OTHER COMPLAINTS THAT HAVE BEEN FILED. THANK GOODNESS MY WIFE WAS SLOWING DOWN WHEN THIS HAPPENED OR IT COULD HAVE CAUSED A SERIOUS ACCIDENT AND EVEN DEATH. I REFUSE TO ALLOW MY WIFE OR CHILDREN BACK IN THIS VEHICLE WITH SOMETHING SO CATASTROPHIC HAPPENING AFTER SO FEW MILES. I HAVE OPENED A CASE WITH CHRYSLER AND WAITING FOR THEM TO GET BACK TO ME. I HOPE A FORMAL INVESTIGATION IS STARTED SOON AND CHRYSLER ACKNOWLEDGES THE ISSUE TO PROTECT THE SAFETY OF EVERYONE.

MY PACIFICA SLIPS OUT OF GEAR ANYWHERE BETWEEN 15 MPH AND 20 MPH WHILE DRIVING THROUGH THE CITY AND/OR TURNING. IT FEELS AS IF IT'S COMING OUT OF GEAR, IDLES FOR 2 SECONDS OR SOMETIMES MORE, THEN SLAMS INTO THE NEXT GEAR CAUSING IT TO FEEL AS IF I WERE REAR ENDED. COMPUTERS HAVE BEEN RESET MULTIPLE TIMES BY THE DEALERSHIP AND IT STARTS IT AGAIN AFTER 2 HOURS. THIS HAS BEEN REOCCURRING SINCE 2 MONTHS AFTER I BOUGHT THE VEHICLE.UPDATED 11/08/17 *BF UPDATED 11/13/2017*JS

AS I WAS DRIVING THE VEHICLE SOMETIMES GOES LIKE IT WAS IN NEUTRAL THEN THE GEAR KICKS IN IT FEELS LIKE IF SOMEONE REAR ENDED YOU I HAVE TAKEN IT TO DEALER BUT NO FIX YET

VAN WAS IN DRIVE, BUT STOPPED AT AN INTERSECTION ON A CITY STREET WAITING TO TURN LEFT. WHEN LIGHT CHANGED I ATTEMPTED TO ACCELERATE AND ENGINE DID NOT ENGAGE. BLUE LIGHT ON GEAR INDICATOR STARTED FLASHING. I WAS ABLE TO PUT CAR IN PARK THEN SHIFT INTO DRIVE AGAIN, BUT THERE WAS LAG WHEN ACCELERATING. I DROVE OUT OF INTERSECTION AND INTO PARKING LOT. SHUT OFF CAR THEN RESTARTED AND DROVE IT DIRECTLY TO DEALER. STILL WAITING FOR PROBLEM TO BE ASSESSED. CHECK ENGINE LIGHT HAD COME ON ONE DAY PRIOR TO THIS INCIDENT. ..UPDATED 11/08/17 *BF UPDATED 11/13/2017*JS

MY WIFE WAS DRIVING THE CAR IN STOP AND GO TRAFFIC ON THE HIGHWAY WHEN IT STALLED OUT. SHE LOST ALL POWER STEERING AND POWER BRAKING. SHE HAD TO STOP THE CAR COMPLETELY AND PUT IT IN PARK BEFORE BEING ABLE TO RESTART. THE PROBLEM KEPT RECURRING AND SHE WAS ONLY ABLE TO GO A SHORT DISTANCE EACH TIME. LUCKILY SHE WAS ABLE TO NURSE THE CAR OFF THE HIGHWAY AND ONTO A SIDE STREET TO PARK IT. I WENT BACK TO THE CAR THE FOLLOWING WEEK AFTER IT WAS PARKED AND HAD THE SAME PROBLEM ONLY IT SEEMED EVEN WORSE. I WOULD START THE CAR, IT WOULD DRIVE ONLY A FEW FEET AND SHUT DOWN COMPLETELY. THIS HAPPENED REPEATEDLY (MAYBE 5 TIMES) UNTIL I DECIDED TO PARK IT AND CALL CHRYSLER. CALLED CHRYSLER AND THEY SAID IT HAD TO BE TOWED TO THE NEAREST DEALER. IT WAS PICKED UP ABOUT 3 HOURS LATER. THEY CALLED ME ABOUT 3 DAYS LATER AND TOLD ME THAT THE GAS TANK HAD BEEN OVERFILLED AND IT CAUSED SOMETHING TO MALFUNCTION. THIS SEEMS VERY HARD TO BELIEVE WOULD BE THE CAUSE OF SUCH A CATASTROPHIC FAILURE. THEY SAID THEY NEEDED TO REPLACE THE FUEL TANK. ABOUT 2 WEEKS LATER, THEY HAD REPLACED THE FUEL TANK, CANISTER, VALVE, FUEL COVER AND FUEL MODULE. I PICKED THE CAR UP AND HAD NO INCIDENTS DRIVING HOME. THAT SAID, I AM SCARED TO DRIVE THIS CAR OR PUT MY FAMILY IN THIS CAR - PARTICULARLY ON THE HIGHWAY. I WANT CHRYSLER TO BUY THIS CAR BACK FROM ME. I DON?T WANT TO BE SCARED DRIVING IT EVERY DAY...UPDATED 11/07/17 *BF UPDATED 11/13/2017*JS UPDATED 8/30/18*JB

MINIVAN WAS AT A STOPLIGHT AND TURNED OFF WITHOUT WARNINGS. THIS JUST HAPPENED 30 MINS AGO. VEHICLE ASKED TO BE PUT IN PARK AND HIT BRAKE TO START ENGINE. ENGINE STARTED PARKED AT NEAREST PARKING LOT AND CALLED DEALER. DEALER 2 MILES AWAY NO CODES CAME UP ON SCAN THAT WAS DONE. ..UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS

WHILE DRIVING, THE ENGINE STOPS AND THE DASHBOARD AND SHIFTER LIGHTS START BLINKING. THE MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT GEARS" DISPLAYS ON THE DASHBOARD. THIS IS INCREDIBLY DANGEROUS AND HAS HAPPENED 3 TIMES NOW. OUR FAMILY WAS ALMOST STRUCK BY ONCOMING TRAFFIC. UPDATED 11/9/2017*JS

WHILE DRIVING DOWN THE ROAD MY VEHICLE EXPERIENCED COMPLETE LOSS OF POWER. I HAD TO MANUALLY STEER IT TO THE SIDE OF THE ROAD. AFTER SEVERAL MINUTES IT RESTARTED AND RAN FINE. THIS HAPPENED RIGHT AT 6000 MILES AND AGAIN AT 6973 MILES, SAME SCENARIO WITH BOTH. THE DOORS AND RADIO IS ALSO ACTING ODD. I BELEIVE THERE IS SOME SORT OF ELECTRICAL ISSUE. BOTH TIMES BEFORE THE VEHICLE POWERED DOWN I WAS GOING 70 +MILES AN HOUR, HEAT CAME ALL THE WAY ON AND POWER SHUT DOWN. MY STAR # IS 1728582. CHRYSLER TOLD ME MAYBE I WAS DRIVING TO FAST???? VEHICLE US ONLY 3 MONTHS OLD. DEALERSHIP CONFIRMED THEY HAD ANOTHER PACIFICA IN THE SHOP FOR THE SAME REASON...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS

SUDDEN ENGINE FAILURE AND POWER LOSS WHILE DRIVING. ERROR MESSAGES DISPLAYED ON DASH INDICATING FAILURE OF ELECTRONIC STABILITY CONTROL AND TRANSMISSION, ALONG WITH CHECK ENGINE LIGHT. THIS ISSUE STARTED INTERMITTENTLY, BUT BECAME SO SEVERE THAT IT WOULD HAPPEN MULTIPLE TIMES IN A SHORT <10 MILE TRIP. TO RECOVER, THE CAR MUST BE STOPPED, TURNED OFF, AND THEN RESTARTED....UPDATED 11/03/17 *BF. UPDATED 11/9/2017*JS

THE FOLLOWING ISSUE HAS HAPPENED TWICE TO MY WIFE WHILE DRIVING OUR NEW CHRYSLER PACIFICA 2017 LIMITED. SHE WAS AT A BUSY HIGHWAY INTERSECTION WAITING FOR HER LIGHT TO TURN GREEN AND STARTED TO GO THEN THE ENGINE SHUT OFF WHILE HALF WAY IN THE INTERSECTION. THE SCREEN STATED THAT CAR MUST BE IN PARK TO PUT IT IN DRIVE. SHE HAD TO PUT THE VEHICLE IN PARK WHILE IN THE INTERSECTION AND THEN PUSH THE BUTTON TO START THE VEHICLE BACK UP. EACH TIME THIS HAS HAPPENED WHEN STARTING THE VEHICLE BACK UP IT HAS A ROUGH IDLE FOR ABOUT 30 SECONDS AND THEN EVERYTHING IS FUNCTIONAL AGAIN. WE TOOK THE VEHICLE INTO THE SHOP THE NEXT DAY, TOLD THE TECHNICIAN WHAT HAD HAPPENED WHO IN TURN HOOKED THE CAR UP TO THE COMPUTER. THEY CHECKED THE CAR AND IT DIDN'T HAVE ANY CODES ON IT, AS IF NOTHING HAPPENED. NO SOFTWARE UPDATES WERE NEEDED ON THE CAR AS WELL THAT COULD POTENTIAL FIX THIS ISSUE. AFTER THE SECOND TIME THIS OCCURRED THE DEALERSHIP INSTALLED A "BLACK BOX" TO CAPTURE THE ISSUE IF IT OCCURRED AGAIN, HOWEVER DURING THE WEEK WE HAD IT ON THE VEHICLE IT DIDN'T HAPPEN AGAIN. SINCE THIS TIME OUR VEHICLE HAS BEEN IN THE SHOP NUMEROUS TIMES FOR THE TRANSMISSION. WE HAVE HAD 2-3 COMPUTER UPGRADES WHICH WAS SUPPOSED TO SOLVE THE TRANSMISSION ISSUES HOWEVER THERE ARE STILL TIMES WHERE THE CAR JERKS WHEN WE ACCELERATE. WE DO NOT FEEL SAFE WITH THIS VEHICLE AND HAVE DONE SOME RESEARCH. THERE ARE QUITE A LOT OF PEOPLE EXPERIENCING THE EXACT SAME PROBLEM. CHRYSLER NEEDS TO ADDRESS THIS ISSUE BEFORE A FA

MY WIFE WAS DRIVING ON A CITY HIGHWAY AT A NORMAL RATE OF SPEED DURING RUSH HOUR AND THE VEHICLE'S ENGINE SUDDENLY SHUT OFF AND THE VEHICLE ABRUPTLY SLOWED. THE DASH BOARD THEN SHOWED A MESSAGE THAT READ "SHIFT TO P TO START." THANKFULLY SHE WAS ABLE TO STEER THE CAR TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER DRIVER. AS SOON AS THE CAR CAME TO A FULL STOP SHE WAS ABLE TO TURN THE ELECTRONIC SHIFTER TO PARK AND RESTART THE CAR.

PULLED PASSENGER SIDE SLIDING DOOR HANDLE, DOOR OPENED, PUSHED BUTTON ON PULLER POST , DOOR CLOSED, AND OPENED UP AGAIN ON IT'S OWN . VEHICLE WAS STATIONARY. SEE ALSO 1029966

ON 6 DIFFERENT OCCASIONS MY 2017 CHRYSLER PACIFICA HAS SHUT DOWN WHILE DRIVING. THE CAR IS IN MOTION AND THE ENGINE TURNS OFF. THE SCREEN DISPLAYS "PUT CAR IN PARK AND PRESS START BUTTON". AT THIS POINT THE CAR IS COASTING ALONG THE ROAD. YOU HAVE TO ATTEMPT TO GET OFF THE ROAD AND PUT THE CAR IN PARK TO RESTART. THE CAR DOES RESTART, BUT THIS IS HIGHLY DANGEROUS. MY VEHICLE IS CURRENTLY AT THE DEALER WHERE I AM BEING TOLD THEY ARE UNABLE TO DUPLICATE THE ISSUE. ...UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

9/29/2017 RIGHT SIDE SLIDING DOOR , PULLED DOOR HANDLE, DOOR CLOSED AND THEN OPENED UP BY IT'S SELF. 5:25 PM 6160 MILES. 10/5/2017 MILES 6404, 12:12 PM SAME THING HAPPENED AGAIN. BOUGH TIMES VEHICLE WAS STATIONARY IN GARAGE.

ALL WARNING LIGHTS STARTED FLASHING ON THE DASH. ENGINE AUTOMATICALLY CUT OFF IN THE MIDDLE OF THE ROAD. STARTED UP CAR AGAIN AND DROVE FOR A MILE THEN ENGINE CUT OFF AGAIN IN THE MIDDLE OF THE ROAD. TURNED IT ON ONE MORE TIME AND IT WOULD ONLY GO ABOUT 5 MPH WITH THROTTLE ALL THE WAY DOWN. ..UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

ENGINE SHUT DOWN WITH NO WARNING AT 15,197 MILES WHILE PULLING OFF THE FREE-WAY. HAD VEHICLE SERVICED AT DEALER AND THEY REPLACED PART NUMBER 68277373AF WITH NEW PART NUMBER 68303489AM AND FLASHED NEW PART. AT 16,068 MILES ENGINE SHUT DOWN AGAIN WHILE TRAVELING DOWN CITY STREET. RETURNED TO DEALER AND WAS TOLD NO ISSUE WAS RECORDED ON THE VEHICLE MODULE OF THE SHUT DOWN. THEY KEPT IT SEVERAL DAYS AND STILL DON'T HAVE AN ANSWER AS TO WHY IT SHUT DOWN. SO FAR IT HAS ONLY SHUT DOWN WHEN I HAVE BEEN ON A CITY STREET. I'M VERY CONCERNED AS TO WHAT WILL HAPPEN IF THIS HAPPENS ON THE HIGHWAY. THE VEHICLE HAS TO BE PUT IN PARK TO RESTART. PLEASE RECALL BEFORE SOMEONE GETS SERIOUSLY INJURED ON THE HIGHWAY. .UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

LEFT SLIDING DOOR WILL, WHEN DOOR HANDLE IS PULLED WILL CLOSE AND IMMEDIATELY OPEN AGAIN ON IT'S OWN. BUT NOT EVERY TIME. YOU CAN'T MAKE IT DO IT. JUST WHEN IT WANTS TOO. DID IT ON 4/20/2017, 6/8/2017, 6/28/2017, 3025 MILES, 7/7/2017 3310 MILES, 8/4//2017, 4518 MILES, 9/21/2017.ONLY 5984 MILES . IT HAPPENED IS THE GARAGE, IN PARKING LOT, AT THE INDIANAPOLIS AIRPORT. STATIONARY EACH TIME. SEE ALSO 11032749

2017 PACIFICA TOURING-L ENGINE SHUTDOWN COMPLETELY WHEN DRIVING AT ABOUT 35-40 MPH ON A CITY STREET WHEN I SLOWED DOWN FROM 45 MPH. THE VAN IS LESS THAN A YEAR OLD AND HAS ABOUT 10000 MILES ON IT. SCREEN DISPLAYED MESSAGE 'SHIFT TO PARK AND RESTART VEHICLE'. I TRIED RESTARTING WITHOUT STOPPING THE CAR AS THERE WERE CARS BEHIND ME AND I SAW THE MESSAGE "TOO FAST TO SHIFT TO PARK" AND THE POWER STEERING WAS ALSO CUT OFF BECAUSE IT IS ELECTRONIC. I HAD TO PARK ON THE SHOULDER AND RESTART AFTER A COMPLETE STOP. CONTACTED MY CHRYSLER DEALER AND HE TOLD ME THAT UNLESS THERE IS A CODE NO DIAGNOSIS IS POSSIBLE. I'VE DROPPED MY CAR TODAY MORNING - NO UPDATES AS YET. UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS UPDATED 12/04/17*BF UPDATED 7/20/18*JB *TR

9/16/17 WHILE DRIVING, THE UCONNECT SYSTEM AND INSTRUMENT PANEL SHUT OFF AND RESET AND THE PASSENGER WINDOW LOWERED. THE VEHICLE CONTINUED TO DRIVE NORMALLY. 9/20/17 WHILE DRIVING THE UCONNECT SYSTEM AND INSTRUMENT PANEL SHUT OFF AND RESET AND THE CAR SWITCHED FROM DRIVE TO PARK. I WAS IN SLOW TRAFFIC ON A TOWN STREET AND WAS ABLE TO SWITCH BACK TO DRIVE QUICKLY. UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

ON MULTIPLE OCCASIONS OVER THE PAST 6 MONTHS, THIS VEHICLE HAS LOST POWER, CAUSING THE DRIVER TO HAVE NO ABILITY TO STEER THE VEHICLE, ACCELERATE, OR BRAKE UNTIL IT COMES TO A COMPLETE STOP. THIS HAS HAPPENED UNDER A RANGE OF DIFFERENT CIRCUMSTANCES - WHILE DRIVING LESS THAN 15 MPH IN A PARKING LOT AND ALSO WHILE DRIVING APPROXIMATELY 25 MPH. THERE ARE NUMEROUS REPORTS OF OTHERS EXPERIENCING THE SAME SUDDEN LOSS OF POWER ON ONLINE FORUMS (E.G., PACIFICAFORUMS.COM), AND SOME OF THESE OCCURRENCES HAVE BEEN REGISTERED AT HIGHER SPEEDS. EACH TIME WE HAVE BROUGHT IT TO A CHRYSLER SERVICE CENTER, MECHANICS HAVE ADVISED THAT ALL DIAGNOSTIC TESTS DO NOT REVEAL ANY ISSUES AND EFFORTS AT DRIVING THE VEHICLE TO REPLICATE THE ISSUE SIMILARLY COME BACK NEGATIVE. ALL OTHERS WHO CLAIM TO HAVE EXPERIENCED SIMILAR PROBLEMS WITH THEIR PACIFICA HAVE REPORTED SIMILAR NEGATIVE TEST RESULTS, WITH NO REMEDIATION PROPOSED. THIS IS AN UNACCEPTABLE RISK. WE CAN BE CONTACTED AT [XXX]. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR..UPDATED 10/23/17 *BF UPDATED 9/7/18*JB

AFTER FOLLOWING GIVEN INSTRUCTIONS MY RADIO UCONNECT SYSTEM HAS BECOME NONFUNCTIONAL..I HAVE BEEN TOLD BY THE MANUFACTURER I HAVE TO WAIT FOR AN UPDATE OR A FIX. IT HAS BEEN ALMOST 2 WEEKS ALREADY ... ..UPDATED 10/25/17 *BF UPDATED 10/30/2017*JS

AFTER FOLLOWING GIVEN INSTRUCTIONS MY RADIO UCONNECT SYSTEM HAS BECOME NONFUNCTIONAL I HAVE BEEN TOLD BY THE MANUFACTURER I HAVE TO WAIT FOR AN UPDATE OR A FIX. IT HAS BEEN OVER A WEEK ALREADY...UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

THE CAR SHUT OFF WHILE I WAS DRIVING. I HAD TO COME TO A COMPLETE STOP AND THE PUT THE CAR IN PARK TO RESTART. LUCKILY I WAS ON A SMALL ROAD AND ONLY GOING ABOUT 15MPH. ..UPDATED 10/25/17 *BF UPDATED 10/27/2017*JS

A VERY SERIOUS ISSUE , WHEELS SPINNING AND TRANSMISSION SHUDDERING PROBLEM ON MY NEW 2017 CHYRSLER PACIFICA MODEL, OCCURS MORE SHARPLY AND FREQUENTLY ON WET ROADS. WHILE SHIFTING TO DRIVE MODE AND PICKING UP FROM IDLE POSITION AT SIGNALS & TURNS THE VEHICLE SHAKES, WHEELS DON'T GRAB THE ROADS, TRANSMISSION SLIPS, VEHICLE SHUDDERS, LOSES MOMENTUM AND HALTS MOMENTARILY IN THE MIDDLE OF THE ROAD, AND THIS IS WORST ON INCLINED ROADS. I BARELY ESCAPED AN ACCIDENT TODAY WHEN VEHICLE STOPPED IN THE MIDDLE OF THE ROAD WHILE TRYING TO TAKE A TURN AT AN INTERSECTION AND WHEELS KEPT SPINNING, TRANSMISSION KEPT SHUDDERING AND CAR WASN'T MOVING ANYWHERE. I COMPLAINED A FEW TIMES WITH CHRYSLER DEALER, THEY SAID INSPECTION DOES NOT FIND ANY ERROR CODE. THE ISSUE IS SO APPARENT AND CAN BE REPLICATED EASILY BY JUST DRIVING IT ONCE. IT'S A SERIOUS MANUFACTURING DEFECT AND IT CAN CAUSE SERIOUS ACCIDENTS AND DEATH..I INTEND TO PURSUE THIS SERIOUSLY WITH CHRYSLER AND HOPE THEY ARE ABLE TO FIX. IF ANYBODY HAS ANY SIMILAR EXPERIENCE, PLEASE POST IT HERE. ..UPDATED 10/25/17 *BF

I PURCHASED A BRAND NEW 2017 CHRYSLER PACIFICA AND WAS HAD 309 MILES ON THE CAR WHEN I HAD THIS INCIDENT. I WAS DRIVING APPROXIMATELY 65MPH IN THE LEFT MOST LANE WHEN I SUDDENLY LOST ALL POWER TO THE ENGINE, STEERING, AND BRAKES AND WAS UNABLE TO ACCELERATE OR BRAKE NORMALLY. I USED QUITE A BIT OF STRENGTH TO MANEUVER THE CAR TO THE RIGHT SHOULDER AND NEARLY WAS REAR ENDED BY A SEMI TRUCK IN DOING SO AS THERE WAS NO SHOULDER ON THE LEFT HANDS SIDE. DURING THIS TIME PERIOD, ALL OF THE LIGHTS IN THE INSTRUMENT CLUSTER WERE FLASHING VARIOUS WARNINGS AND FAILURE SYMBOLS. I WAS ABLE TO GET TO THE SHOULDER, SHUT OFF THE CAR AND RESTART IT AT WHICH POINT THE CAR WAS VIOLENTLY SHAKING AND AGAIN GIVING MANY FLASHING WARNINGS. I DROVE AT A MAX SPEED OF 16MPH TO A SAFER LOCATION OFF THE HIGHWAY AT WHICH POINT THE CAR AGAIN STALLED AND STOPPED. THE CAR WAS THEN TOWED TO THE DEALER. ..UPDATED 10/25/17 *BF UPDATED 10/30/2017*JS

9/21/16 7 DAYS AFTER PURCHASE 822 MILES DRIVEN VEHICLE AT REST IN DRIVEWAY DISPLAYS SERVICE SHIFTER AND REQUIRES NEW SHIFTER INSTALLED BEFORE DRIVEABLE. 10/11/16 1717 MILES DRIVEN VEHICLE WILL NOT START AT REST. AFTER 15 MINUTES IT FINALLY STARTS SOUNDS LIKE A LAWNMOWER AND VEHICLE SHAKING STARTS. 2/28/17 15428 MILES DRIVEN VEHICLE IN MOTION ON I-80 TRAVELING IN HEAVY RAIN WHEN WINDSHIELD WIPERS FREEZE FOR SEVERAL MINUTES. I HAD MY CHILDREN IN THE VEHICLE AND WE CAME 6 INCHES AWAY FROM BEING HIT BY A SEMI AS WE TRIED TO NAVIGATE TO THE SIDE OF THE ROAD WITH ZERO VISIBILITY. CAR HAD TO BE RESTARTED FOR WIPERS TO ENGAGE. 3/1/17 15559 MILES DRIVEN VEHICLE IN MOTION CROSSING A STREET WITH 45 MPH SPEED LIMIT AND VEHICLE DIES LEAVING ME STALLED IN THE MIDDLE OF TRAFFIC. CHRYSLER TOWS TO LOCAL DEALER AND REPLACES 1 SPARK PLUG, 1 IGNITION COIL, 6 GASKETS ACCORDING TO SERVICE REPORT. VEHICLE CONTINUES TO SHAKE AT IDLE. 9/8/17 30000 MILES DRIVEN WHEN I PRESS ACCELERATOR FROM STOPPED POSITION, VEHICLE DOES NOT MOVE. I PRESS HARDER AND VEHICLE MAKES A CLUNK THEN SURGES FROM 0 TO 53 MPH AND THE BRAKE IS FIRM AND I HAVE TROUBLE SLOWING DOWN. WITHIN 15 MINUTES WHILE VEHICLE IS IN MOTION AT 48 MPH ENGINE DIES AND VEHICLE STOPS BLOCKING TRAFFIC BOTH WAYS IN AN INTERSECTION WHERE TRAFFIC TRAVELS AT 45-50 MPH. MESSAGE ON DASH SAYS "SHIFT TO PARK" BUT BRAKE IS HARD AND SHIFT KNOB WILL NOT TURN TO P. USING PUSH BUTTON START I AM ABLE TO RESTART THE VEHICLE WHILE IN DRIVE AND PROCEED TO DEALER WHE

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT TOOK THE VEHICLE TO THE SPORT DURST CHRYSLER DODGE JEEP DEALER (513 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707; 919-724-4677) TO HAVE THE VEHICLE REPAIRED FOR A RECALL REGARDING THE DOOR LOCKS. THE VEHICLE WAS REPAIRED. SHORTLY AFTER THE REPAIR, THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE COMPUTER SYSTEM WAS UPDATED. THE FAILURE RECURRED THREE MORE TIMES AND THE CONTACT RETURNED THE VEHICLE TO THE DEALER A TOTAL OF FOUR TIMES. THE CONTACT STATED THAT THE VEHICLE WAS PRESENTLY AT THE SAME DEALER, BUT THEY WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 23,600. ..UPDATED 10/30/17 *BF UPDATED 11/13/2017*JS

VEHICLE HAS A VIBRATION/SHUDDER THAT CHRYSLER CONSIDERS "NORMAL." HAS BEEN IN FOR SERVICE TO TWO SEPARATE DEALERSHIPS A TOTAL OF SIX TIMES, WITH NO RESOLUTION. ENGINE VIBRATION CONTINUES TO WORSEN, AND HAVE DRIVEN OTHER VEHICLES WITHOUT SIMILAR VIBRATION. OTHERS HAVE REPORTED VEHICLE WILL EVENTUALLY SHUT OFF WHILE DRIVING, RENDERING NO STEERING OR BRAKES. I DO NOT CARE TO HAVE A VEHICLE WITH MY CHILDREN IN THE CAR THAT CAN/WILL SHUT OFF WHILE DRIVING. CHRYSLER HAS BEEN ZERO HELP, AND WILL BE PURSUING BUYBACK PROCESS IMMEDIATELY...UPDATED 10/30/17*BF UPDATED 11/13/2017*JS

WHILE DRIVING ON A CITY STREET AT ABOUT 35MPH THE ENGINE STALLED . THE DASHBOARD ALARM WAS BEEPING AND "D" WAS FLASHING. I WAS ABLE TO PULL OVER AND STOP AND THE DASH DISPLAYED THE MESSAGE - PUT IN "P" TO START ENGINE -. CAR DID NOT START THE FIRST TIME I TRIED, THE SECOND TIME IT STARTED. THANKFUL THIS DANGEROUS INCIDENT DID NOT OCCUR WHILE IN HEAVY TRAFFIC OR ON A INTERSTATE....UPDATED 10/30/17 *BF UPDATED 11/06/2017*JS

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE THE PASSENGER WAS ENTERING THROUGH THE PASSENGER SIDE SLIDING DOOR, THE DRIVER STARTED THE ENGINE AND THE SLIDING DOOR IMMEDIATELY REVERSED TO CLOSE, TRAPPING THE PASSENGER'S LEG AGAINST THE DOOR PANEL. THE DOOR WOULD NOT REVERSE DIRECTION AFTER MAKING CONTACT WITH THE PASSENGER'S LEG. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 1,598. UPDATED 10/25/17*LJ *JS

ONLY A FEW THOUSAND MILES WITH THE VEHICLE, THE VEHICLE WOULD MAKE CLICKING NOISES AS I TURN THE VEHICLE (DOESN'T MATTER LEFT OR RIGHT). DEALER SERVICE DEPT CHECKED AND REPLACED DEFECTIVE RIGHT AXLE. AT 10K MILES, LEFT AXLE FAILURE. DEALER SERVICE DEPT CHECKED AND REPLACED A BROKEN LEFT AXLE. THIS BREAK ALSO CAUSED THE E-BRAKES TO NO LONGER ENGAGE AND WHILE THE CAR WAS IN PARK NO BRAKES WERE APPLIED THEREBY ALLOWING THE CAR TO CONTINUE ROLLING UNLESS YOUR FOOT WAS ON THE BRAKES OR A BLOCK OF WOOD IS PLACED AT THE TIRE TO PREVENT ROLLING. WHEN I SPOKE TO THE SERVICE REP, HE MENTIONED THAT FRONT AXLE FAILURE SEEMS TO BE COMMON IN THE PACIFICA. THIS NEARLY KILLED ME AND MY FAMILY. THANKFULLY WE WEREN'T STRUCK AS WE GOT STUCK MID LEFT TURN WITH OPPOSING TRAFFIC SPEEDING DOWNHILL. I DO NOT FEEL THIS VEHICLE IS SAFE AND FURTHER INVESTIGATION IS NECESSARY. HAD THIS HAD OCCURRED WHILE A CAR WAS COMING DOWNHILL, IN A BUSY INTERSECTION, OR AT HIGH SPEEDS ON THE FREEWAY, WE WOULD HAVE BEEN IN A MAJOR ACCIDENT. WE GOT LUCKY AND I NO LONGER FEEL SAFE DRIVING MY FAMILY IN THIS VEHICLE. ..UPDATED 10/30/17 *BF UPDATED 11/09/2017*JS

MY WIFE WAS DRIVING HER CAR DROPPING OUR DAUGHTERS OFF AT SOFTBALL PRACTICE AND HER SHUT OFF WHILE SHE WAS DRIVING. SHE HAD TO QUICKLY PULL OVER AND SHIFT BACK INTO PARK TO RESTART THE CAR...UPDATED 10/30/17 *BF UPDATED 11/9/2017*JS

THE VEHICLE SUDDENLY APPEARED TO SHIFT INTO NEUTRAL, WHILE STILL IN "DRIVE", GOING APPROXIMATELY 40 MPH. THE ACCELERATOR WAS COMPLETELY UNRESPONSIVE AND DRIVER WAS UNABLE TO SHIFT INTO ANOTHER GEAR. THE VEHICLE REPEATEDLY SAID "NOT IN PARK" WHILE IN PARK, SHOWED THE REVERSE CAMERA WHILE IN DRIVE, AND WOULD NOT ACCELERATE WHEN IN DRIVE. FORTUNATELY THE DRIVER NOTICED THE CHECK ENGINE LIGHT HAD COME ON AND WAS PULLING INTO A GAS STATION WHEN THE UNRESPONSIVE ACCELERATOR OCCURRED, OTHERWISE A COLLISION WOULD MOST DEFINITELY HAVE HAPPENED. .UPDATED 10/25/17 *BF

VEHICLE SHUTDOWN: AS I APPROACHED A YIELD SIGN ON A SUBDIVISON STREET, I SLOWED TO A FEW MPH BEFORE ACCELERATING SLOWLY AGAIN. THE VEHICLE THEN LOST POWER AND STEERING (IT SHUTDOWN). I LOOKED AT MY DASH AND IT READ "VEHICLE MUST BE IN PARK TO START." I APPLIED THE BRAKE AND STOPPED WITHOUT BEING ABLE TO STEER. I THEN TURNED THE GEAR KNOB TO PARK AND RESTARTED THE VEHICLE AND WENT ON MY WAY. I AM THANKFUL THEIR WAS NO TRAFFIC AS THIS COULD HAVE RESULTED IN A SERIOUS ACCIDENT...UPDATED 10/30/17 *BF UPDATED 11/13/217*JS

MY TOUCH SCREEN IS UNRESPONSIVE THREE FOURTHS OF THE TIME THAT I TRY IT. YOU ARE GOING TO MAKE ME PUT A SPECIFIC DATE HERE BUT THAT DOES NOT APPLY BECAUSE IT'S BEEN SINCE THE BEGINNING AND HERE I AM AND IT RIGHT NOW AND IT'S DOING IT AGAIN.

THE WINDSHIELD WIPERS CAN'T KEEP UP WITH THE RAIN! YOU ARE GOING TO ASK FOR A SPECIFIC DATE BUT IT'S BEEN SINCE THE BEGINNING.

THE DRIVER BACK ROW SEAT IS STUCK IN ONE POSITION AND WILL NOT WORK YOU WILL ASK ME FOR A DATE BUT RIGHT NOW I'M PULLED OVER ON THE SIDE OF THE ROAD TRYING TO GET MY SCREEN TO WORK FOR THE NAVIGATION AND I CAN'T SO I CANNOT TELL YOU MY DATE OF PURCHASE BUT THAT'S WHEN IT WAS. I AM PUTTING 07/01/2017 DOWN FOR THE DATE OF THIS BECAUSE I WOULD REALLY JUST LIKE TO GET HOME FROM OUT OF TOWN AT THIS POINT

SO MANY THINGS ARE DEFECTIVE ABOUT THIS VEHICLE. YESTERDAY THE ENGINE SHUT OFF WHILE I WAS DRIVING!..UPDATED 10/30/17 *BF UPDATED 11/13/2017*JS

THIS CAR HAS HAD MULTIPLE STALLS, WHEREAS WHEN DRIVING, THE ENGINE WILL SHUT DOWN AND STEERING BE AFFECTED. THIS HAS HAPPENED IN THE MIDDLE OF AN INTERSECTION WITH MY CHILDREN IN THE CAR. THERE ARE NO WARNING SIGNS THAT THIS WILL HAPPEN, THE CAR JUST SUDDENLY BECOMES INOPERABLE. YOU HAVE TO PLACE IN PARK FOR 30 SECONDS AND THEN RESTART THE CAR. THIS CAR IS EXTREMELY DANGEROUS TO DRIVE. THE DIAGNOSTIC IS A FUEL PRESSURE SENSOR, BUT FURTHER RESEARCH INDICATES THIS IS A WIDESPREAD PROBLEM THAT CHRYSLER MAY BE AWARE OF. ..UPDATED 10/25/17 *BF

I WAS DRIVING THE VEHICLE AT A STEADY SPEED OF 40 MPH. THE ENGINE DIED, AND THE MESSAGE CONSOLE INDICATED THE VEHICLE MUST BE IN PARK TO START. THE GEARSHIFT WAS STILL IN DRIVE, BUT THE INDICATOR LIGHT SHOWING IT IN D WAS NOW FAST BLINKING. I PUT ON MY HAZARD LIGHTS AND COASTED AS SAFELY AS I COULD OUT OF TRAFFIC AND TO A SIDE ROAD. ONCE STOPPED, I PUT THE VEHICLE IN PARK AND STARTED IT. IT IDLED VERY ROUGHLY FOR 2-3 SECONDS AND DIED. I THEN WAITED ABOUT 10 SECONDS, STARTED IT AGAIN, AND THIS TIME IT SOUNDED TO OPERATE NORMALLY. NO ERROR INDICATORS DISPLAYED, AND THE DEALER SAID NO ERROR CODES REGISTERED. THIS SAME BEHAVIOR HAS BEEN REPORTED ON A MESSAGE FORUM BY DOZENS OF PACIFICA OWNERS. THE PROBLEM IS NOT RELIABLY REPRODUCIBLE AND PRODUCES NO SYSTEM ERRORS. A NUMBER OF REPORTS INDICATE MULTIPLE "GUESSES" FROM SERVICE TECHS AND CHRYSLER. MANY OF THOSE SAME INDIVIDUALS REPORT THE ISSUE HAPPENING AGAIN AFTERWARD. MY SERVICE TECHNICIAN CLAIMED THAT TSB 18 069 17 ADDRESSES THIS ISSUE AND FLASHED A SOFTWARE UPDATE FOR THE PCM. BECAUSE OF THE IRREGULARITY OF THE OCCURRENCE OF THE PROBLEM, I CAN'T KNOW IF IT IS RESOLVED, THOUGH IN 4 DAYS AND ABOUT 100 MILES IT HAS NOT HAPPENED YET AGAIN.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

CURRENT MILEAGE: 5560, MY VAN IS CURRENTLY IN SHOP FOR TRANSMISSION RELATED ISSUES FOR THE THIRD TIME. THE VEHICLE LOOSES ALL THE POWER ALL OF A SUDDEN IN THE MIDDLE OF THE ROAD WHILE DRIVING. I HAVE HAD THIS HAPPEN ON FOUR DIFFERENT OCCASIONS, COUPLE TIMES ON HIGHWAYS AND COUPLE TIMES ON CITY STREETS, HAVE TO PULL TO A SHOULDER IMMEDIATELY (GLAD I COULD). HAVE TO TRY 3 TO 4 TIMES TO START THE VEHICLE AND SOMETIMES EVEN HARD TO TURN THE DIAL TO GET THE VAN MOVING. ON MY FIRST VISIT TO THE DEALERSHIP THEY HAVE MENTIONS ITS TCM SOFTWARE ISSUE, SECOND VISIT THEY SAID IT WAS TCM LINE ISSUE, HAD TO ORDER PARTS AND GET IT FIXED, TOOK 10 DAYS. NOW THREE WEEKS LATER HAVE SIMILAR INCIDENTS HAPPEN AND NOW THE VAN IS BACK IN THE SHOP, THEY SAID THEY HAVE TO ORDER SMOOTHER PART IN REGARDS TO TRANSMISSION AND ITS ON BACK ORDER. I AM WORRIED ABOUT THE SAFETY OF MY FAMILY WITH THIS VAN, I HAVE CALLED THE COMPANY AND INFORMED THEM ABOUT MY CONCERNS, I SEARCHED THROUGH THE WEB TO SEE IF THERE ARE OTHERS EXPERIENCING THE SAME ISSUE AND I HAVE SEEN QUITE A FEW OF THEM IN THE SAME BOAT. SEEMS LIKE A KNOWN ISSUE WITH THIS TRANSMISSION. NOT SURE OF THE DIRECTION I NEED TO GO IN THIS REGARDS.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS *JS

WHILE STOPPED, THE VEHICLE LOST POWER AND DISPLAYED A MESSAGE "VEHICLE MUST BE IN PARK TO SHIFT" OR SOMETHING ALONG THOSE LINES. LUCKILY THE VEHICLE WAS STOPPED AND NOT MOVING WHEN IT LOST POWER. THIS IS VERY SERIOUS BECAUSE ALL PROPULSION FROM THE VEHICLE WAS LOST. THE CAR DID RESTART AFTER IT WAS SHIFTED INTO P AND THE START BUTTON WAS PUSHED (WITH A FOOT ON THE BRAKE). CHRYSLER HAS KNOWN ABOUT THIS ISSUE FOR MONTHS NOW VIA THE ONLINE FORUM DISCUSSING THE ISSUE AND APPEARS TO BE DOING NOTHING ABOUT IT PROACTIVELY AND IS CERTAINLY NOT COMMUNICATING ABOUT THE ISSUE WITH ITS CUSTOMERS. ....UPDATED 11/03/17 *BF UPDATED 11/07/2017*JS

CAR'S GO FROM 60 MPH AT THE CREST OF A HILL TO 70 MPH WITH THE CRUISE CONTRL SET AT 60 MPH

HIGHWAY SPEED, HEAVY TRAFFIC, ENGINE SUDDENLY STOPPED. WARNING SOUNDS AND LIGHTS ON DASH. LOSS OF POWER STEERING. HAD TO COME TO COMPLETE STOP IN MIDDLE OF HIGHWAY TRAFFIC, PLACE IN PARK, DEPRESS BRAKE, PUSH START BUTTON. OCCURRED JUNE 22, 2017 ABOUT 3200 MILES ON NEW VEHICLE. NO RESOLUTION FROM DEALERSHIP OR CHRYSLER. CHRYSLER INSTRUCTED DEALERSHIP TO REPORT LOANER CAR AS STOLEN. ALSO REQUESTED DATA RECORDER BE INSTALLED AND I CONTINUE TO DRIVE UNTIL OCCURS AGAIN. I REFUSED TO PLACE MY FAMILY AT RISK. HAVE SINCE PURCHASED OTHER BRAND REPLACEMENT VEHICLE AND AM TRYING TO ARRANGE BUY-BACK...UPDATED 11/07/17 *BF UPDATED 11/09/2017*JS

CAR SHUT DOWN WHILE IN DRIVE, 5300 CURRENT MILES. I WAS DRIVING IN HEAVY TRAFFIC IN NYC AND CAR SHUT DOWN, EARLIER IN THE DAY I WAS AT A DEALERSHIP IN SAFFORD VA AND THEY PERFORMED SOFTWARE UPDATES BECAUSE THE DAY BEFORE IN FLORIDA WINDOWS OPENED AND CLOSED ON THEIR OWN IN THE FRONT PASSENGER SIDE, CLUSTER PANEL WENT ON AND OFF AND BATTERY LIGHT CAME ON. BATTERY MAINTAINED ITS 14 AMP CHARGE FOR THE NEXT 90 MILES I NEEDED TO REACH AUTOTRAIN IN SANFORD FLORIDA. I IMMIEDIATELY WENT TO SERVICE IN SAFFORD VIRGINIA AND THEY SAID IT WAS AN UP[DATE ISSUE. DROVE THE NEXT 260 MILES WITH NO ISSUE UNTIL IT SHUT OFF????..UPDATED 11/07/17 *BF UPDATED 11/9/2017*JS

I WAS DRIVING ON A HIGHWAY (WITH MY KIDS IN THE BACKSEATS) AND SUDDENLY (FOR NO REASON) THE VEHICLE LOST ALL ELECTRICITY (INCLUDING, POWER STEERING, ENGINE, HEADLIGHTS, DASHBOARD LIGHTING). THE DASHBOARD ONLY SAID "PUT CAR INTO PARK AND RESTART." THANKFULLY, I WAS ABLE TO PULL OVER PARTIALLY ONTO THE SIDE AND RESTART THE CAR AFTER IT WAS IN PARK. (THIS HAPPENED A SECOND TIME A FEW MINUTES LATER BUT IN THAT CASE THE ELECTRICITY CAME BACK ON ITSELF AFTER A FEW MOMENTS.) THIS WAS A SCARY AND DANGEROUS EXPERIENCE.....UPDATED 11/03/17 *BF UPDATED 11/09/2017*JS

WHILE DRIVING THE VEHICLE IT TURNS OFF AND COMES TO A COMPETE STOP. THE SCREEN ON THE DASH READS MUST PLACE PARK IN P TO START. I HAVE TO THEN PLACE THE CAR IN PARK TO START BACK UP AGAIN. THIS HAS HAPPENED 3 TIMES IN 3 MONTHS. THE VEHICLE LOSES ALL FORWARD MOTION AND SHUTS OFF. EVERY TIME IT HAS DONE IT IT HAS BEEN WHILE EXCELERATING FROM A STOP SIGN ON A CITY STREET. THE CAUSE OF THIS SEEMS TO BE WITH THE TRANSMISSION AS THE VEHICLE STUTTERS JUST BEFORE IT STOPS.....UPDATED 11/03/17 *BF UPDATED 11/9/2017*JS

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND THE "SHIFT INTO PARK AND RESTART VEHICLE" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (PARKWAY CHRYSLER DODGE JEEP RAM LOCATED AT 21560 HALL RD CLINTON TOWNSHIP, MI 48038), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,900. ...UPDATED 11/13/2017 *BF UPDATED 11/16/2017*JS

I HAVE A 2017 CHRYSLER PACIFICA. WHILE YOU ARE DRIVING, IF SOMEONE PUSHES THE DRIVER'S SIDE STOW AND GO BUTTON, THE DRIVER'S SEAT WILL MOVE FORWARD AND PUSH THE DRIVER INTO THE STEERING WHEEL. THIS STOW AND GO FUNCTION SHOULD NOT WORK WHILE THE CAR IS IN GEAR. IT IS A VERY UNSAFE SITUATION. CHRYSLER SAYS THEY CAN NOT FIX THE PROBLEM. THERE SHOULD BE A RECALL ON THIS PROBLEM OR SOMEONE IS GOING TO GET HURT.

THE VAN HAS LESS THAN 200 MILES IN IT WHEN IT STATED STALLING. IT NOW HAS 205 MILES, AND IT HAS STALLED(ENGINE STOPPED) 5 TIMES ALREADY. THIS OCCURED WHEN DECELERATING OR WHEN FULLY STOPPED WITH THE GEARS STILL IN DRIVE. THE ENGINE WILL STOP AND A MESSAGE ON THE DASHBOARD TO PUT THE VEHICLE IN PARK TO START WILL APPEAR. RESTARTING THE ENGINE IS NORMAL WITH NO ISSUES....UPDATED 11/06/17 *BF UPDATED 11/09/2017*JS