Page 27 of 31 · complaints 1,301–1,350 of 1,543

2017 Chrysler Pacifica complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Power Train
Filed May 8, 2018FL

THE VEHICLE STALLS WHILE IN MOTION AND WHILE SHIFTING FROM FIRST TO THE SECOND GEAR OR FROM SECOND TO THIRD GEAR. AFTER IT STALLS FOR A COUPLE OF SECONDS THE VEHICLE JUMPS. IT IS NOT SOMETHING CONSTANT THAT WILL OCCUR, ONLY SOMETIMES AND THE DEALER CANNOT REPRODUCE THE OCCURRENCE AND THEY CANNOT TAKE ANY ACTION TO FIX IT (AT LEAST THIS IS THEIR RESPONSE). THE COMPUTER IS NOT RECORDING ANY MALFUNCTION. WHEN THIS OCCURS BUT YOU CANNOT ACCELERATE OR DECELERATE, OR DO ANYTHING TO AVOID ANY POTENTIAL ACCIDENT. I SUBMITTED THE VEHICLE TO TWO CHRYSLER DEALERS FOR A CHECK AND BECAUSE THEY COULDN'T REPRODUCE THE INCIDENT THEY TOLD ME TO WAIT UNTIL SUCH ISSUE OCCURS MORE CONSTANT. THIS IS A VERY DISTURBING APPROACH BECAUSE IT HAPPENS WHILE THE VEHICLE IS IN MOTION AND CAN PROVOKE AN ACCIDENT. I HAVE 4 CHILDREN AND I USE THE VAN TO DRIVE MY FAMILY AND THIS IS A SIGNIFICANT SAFETY ISSUE THAT SHOULD BE CONSIDERED MORE SERIOUSLY. *TT UPDATED 8/30/18*JB

Service Brakes
Filed May 8, 201829,000 milesMI

OUR 2017 PACIFICA WAS REPAIRED IN THE FALL OF 2017 UNDER RECALL #T23 (EGR VALVE FUNCTION DEFECT). NOW, OUR VEHICLE IS EXPERIENCING THE STALLING PROBLEMS DESCRIBED IN THE MORE RECENT U01 RECALL. THE CHRYSLER DEALERSHIP REFUSES TO APPLY THE U01 FIX TO OUR CAR, STATING THAT THE EARLIER RECALL FIX SHOULD HAVE FIXED THE PROBLEM. AT THIS TIME, THE VEHICLE EXPERIENCES INTERMITTENT STALLS AT LOW SPEED AND AT IDLE, AND HAS SLAMMED TO AN IMMEDIATE STOP IF THE ISSUE OCCURS WHEN MOVING. IT IS UNSAFE TO DRIVE.

Engine
Filed May 8, 201815,770 milesCO

ENGINE STALLED WHEN ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP. LOST ALL CONTROL OF ELECTRICAL, AND THE CAR WOULD NOT SHIFT INTO PARK OR NEUTRAL. WINDOWS WOULD NOT CLOSE OR OPEN. NAVIGATION SCREEN WAS STILL ON. NO OTHER DASH WARNING LIGHTS WERE ILLUMINATED. ATTEMPTED TO TURN THE CAR OFF AND ON, BUT NOTHING HAPPENED. AFTER 5 MINUTES OF ATTEMPTING TO RESTART THE CAR, IT RESTARTED. I WAS ABLE TO DRIVE THE CAR TO A SAFE LOCATION AND HAVE IT TOWED.

Electrical System
Filed May 8, 2018NY

ENGINE SHUTS OFF AND PROMPTS TO PUT CAR INTO PARK TO RESTART WHILE DRIVING

Engine
Filed May 7, 201828,000 milesPA

SINCE 11/2017, HAVE HAD ONGOING ISSUE WITH SENSATION OF A VERY HARD SHIFT OCCURRING WHEN ACCELERATING ESPECIALLY IF I HAVE BEEN DRIVING IN HEAVY TRAFFIC FOR SOME TIME. THIS HAS BEEN ON BOTH HIGHWAYS AND ON LOCAL STREETS. SENSATION IS SO HARD, IT FEELS LIKE VEHICLE HAS BEEN REAR ENDED. THIS HAS OCCURRED BOTH BEFORE AND AFTER RECALL WORK WAS DONE. HAVE REQUESTED EVALUATION TWICE AT DEALER AND EACH TIME NOTHING ABLE TO BE FOUND AS CAUSE. THE EVENT DOES NOT OCCUR ALL OF THE TIME SO SERVICE TECHS MOST LIKELY DID NOT EXPERIENCE IT. STARTING THE WEEK OF 4/30, VAN HAS STARTED TO BE SLOW IN ACCELERATION WHEN PULLING AWAY FROM RED LIGHTS, INTERSECTIONS AND MERGING ONTO HIGHWAYS. FEEL VAN IS BECOMING INCREASINGLY UNSAFE TO DRIVE. ALSO HAD CHECK ENGINE LIGHT COME ON AND FOUND TO BE FUEL PRESSURE SENSOR. WHEN FIRST REPLACED AT DEALER, FUEL PRESSURE SENSOR WORKED FOR A FEW DAYS AND THEN VAN WOULD NOT START AND APPROX. 1/4 TANK OF GAS LOST ON PARKING LOT SURFACE. REQUIRED TOWING AND WHEN CHECKED O-RING HAD CRIMPED AND BURST ON NEW SENSOR. *TT *TR

Electrical System
Filed May 4, 201816,000 milesAL

THE LANE KEEP ASSISTANT (LANESENSE) SYSTEM WENT OFFLINE AND STATED IT NEEDED SERVICE. TOOK TO THE DEALER AND THEY STATED THE LOWER FRONT CAMERA NEEDED TO BE REPLACED. WHEN THE DEALER WAS ASKED IF THE PROBLEM IS COMMON, THEY COULD NOT ANSWER. THIS IS THE SAME PART ON EVERY FIAT CHRYSLER OF AMERICA VEHICLE WITH THIS FEATURE. THIS SYSTEM HAS THE ABILITY TO TAKE THE CONTROL OF THE VEHICLE FROM THE DRIVER AND DIRECT THE VEHICLE IN THE APPROPRIATE DIRECTION. IF THIS ITEM IS FUNCTIONING INCORRECTLY, IT HAS THE POTENTIAL TO STEER THE VEHICLE INTO OTHER VEHICLES AND ON COMING TRAFFIC. THIS FEATURE FAILED WHILE THE VEHICLE WAS IN MOTION AT NEAR HIGHWAY SPEEDS (55 MPH) IN HEAVY TRAFFIC.

Service Brakes
Filed May 4, 2018PA

2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO VIOLENT JERKING WHEN TURNING CORNERS. *LD THE CONSUMER STATED THE DEALER WAS ADVISED AND THE FAILURE COULD NOT BE DUPLICATED.*JS

Engine
Filed May 2, 201810,000 milesNY

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE IDLING, THE VEHICLE SHOOK AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS DIAGNOSED THAT IT WAS MISFIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 10,000.

Engine and Engine Cooling
Filed May 1, 201833,000 milesMA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE BEING OPERATED AT A LOW SPEED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM (1020 BELMONT ST, BROCKTON, MA), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V049000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

Electronic Stability Control (esc)
Filed May 1, 20181,200 milesFL

BOUGHT NEW, CURRENTLY HAS APPROX. 1200 MILES ON IT. VAN HAS STALLED WHILE DRIVING MULTIPLE TIMES WHILE SHOWING ERROR MESSAGES INCLUDING "STOP/START UNAVAILABLE, SERVICE STOP/START SYSTEM", THE LETTER A! WITH AN ARROW AROUND IT. WHEN VAN STALLS THE GEAR KNOB FLASHES IN "D" OR DRIVE MODE. TAKEN TO SERVICE FOR FIRST INCIDENT WEEK OF 4/16, DEALERSHIP REPLACED THE ECM. PICKED UP VEHICLE ON 4/18 AND STALLED AGAIN ON 4/22 AND 4/23 WHILE SHOWING THE EXACT SAME ERROR MESSAGES. TOWED TO DEALER ON 4/24 AND THEY KEPT IT UNTIL 4/30 WITH NO FIX AS THEY SAID THEY COULD NOT REPLICATE THE ERRORS OR STALLING. PICKED UP THE VAN ON 4/30 AND THE VEHICLE STALLED AGAIN AND EXHIBITED THE SAME ERROR CODES WHILE NOT EVEN A QUARTER MILE FROM LEAVING THE DEALERSHIP. I PULLED OVER, PUT THE VAN IN PARK, STARTED THE VAN AGAIN AND TOOK IT BACK TO THE DEALER AND THE ONSITE MANAGER TOOK A PICTURE OF THE ERROR CODE A! AND IT IS STILL IN SERVICE FOR THE 3RD TIME. I HAVE PICTURES AND VIDEOS TO SUPPORT MY ISSUES. THIS VEHICLE ABSOLUTELY STALLS WHILE DRIVING. I HAVE NOTIFIED CHRYSLER CORP DIRECTLY AND THEY ARE MONITORING THE SERVICE DONE AT THE DEALERSHIP.

Electrical System
Filed Apr 30, 201825,000 milesMI

SEVERAL TIMES WHILE DRIVING, THE CAR HAS LOST ALL ELECTRICAL POWER. CAR WAS PURCHASED NEW IN MAY 2016. 1) WHEN DRIVING AT APPROX 50MPH, THE VEHICLE LOST ALL INTERNAL POWER - RADIO, LIGHTS, GAUGES, ETC. BRAKING AND STEERING WERE UNAFFECTED. PULLED OVER AND SHUT OFF VEHICLE. AFTER 5 MINUTES, RESTARTED NORMALLY. IN RESPONSE TO THIS, THE DEALER REPLACED THE INSTRUMENT CLUSTER. THIS WAS THE FIRST INCIDENT, OCCURRING SUMMER 2017. 2) WHEN DRIVING IN A PARKING LOT, APPROX 10MPH, THE VEHICLE LOST ALL POWER AND CAME TO AN ABRUPT STOP. PASSENGERS WERE DISTURBED AND CONCERNED, BUT NOT INJURED. AFTER A FEW MINUTES, THE VEHICLE RESTARTED NORMALLY. 3) WHEN IDLING (STOPPED) IN A DRIVE-THRU LINE, THE CAR LOST ALL POWER. NO CONTROLS IN THE VEHICLE WORKED, NOR DID THE KEYFOB. CAR WOULD NOT RESTART. DRIVER OPENED AND RE-CLOSED THE VEHICLE DOOR, AT WHICH TIME THE VEHICLE RESTARTED WITH A QUICK SUCCESSION OF ERROR MESSAGES ON THE INSTRUMENT CLUSTER REGARDING THE LIFTGATE AND OTHER SYSTEMS. THIS IS THE MOST RECENT INCIDENT, OCCURRING 30-APRIL-2018. THIS IS A SAFETY CONCERN, MAKING US HESITANT AND SCARED TO DRIVE THE VEHICLE. PLEASE HELP.

Visibility/Wiper
Filed Apr 26, 201820,000 milesGA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE MOON ROOF EXPLODED. THE CONTACT STATED THAT THE GLASS SHATTERED ONTO THE MOONROOF COVER, AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (4164 N VALDOSTA RD, VALDOSTA, GA 31602) AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE DIAGNOSIS INFORMATION WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 20,000.

Engine
Filed Apr 15, 201819,000 milesKS

VEHICLE WAS RECALLED DUE TO PACIFICA'S STALLING CREATING DANGEROUS SITUATIONS, VAN WAS TAKE TO DEALERSHIP AND SOFTWARE UPDATED. OUR VAN HAD BEEN HAVING MANY TRANSMISSION ISSUES, MAINLY HARD SHIFTS THAT SHIFTED SO HARD IT FELT LIKE THE VEHICLE WAS REAR ENDED. AFTER THE SOFTWARE UPDATE, OUR FAMILY WAS ON AN ON RAMP TO THE HIGHWAY AND THE VEHICLE SUDDENLY JUST STALLED AND STOPPED. THE VEHICLE FINALLY BEGAN MOVING AGAIN AFTER WHAT SEEMED LIKE A LONG TIME BUT WAS MOST LIKELY 5 - 10 SECONDS. HAD A VEHICLE BEEN FOLLOWING US IT WOULD HAVE RESULTED IN AN ACCIDENT WITHOUT QUESTION. THE VAN MADE IT HOME AND HAS BEEN PARKED IN OUR GARAGE AS WE FEEL IT IS UNSAFE TO DRIVE. CHRYSLER HAS BEEN CONTACTED AND IS LOOKING INTO IT. WE BOUGHT A NEW VEHICLE AND THIS ONE BECAUSE OF THE MANY SAFETY FEATURES, UNFORTUNATELY WE ARE LEFT WITH A VEHICLE THAT PUTS MY WIFE AND THREE KIDS IN DANGER.

EngineFire
Filed Apr 13, 201820,000 milesGA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT OPENED THE HOOD AND NOTICED SMOKE. THE CONTACT STATED THAT THE ENGINE HAD FALLEN TO THE GROUND. THE VEHICLE WAS TOWED TO CASS BURCH CHRYSLER DODGE JEEP RAM VALDOSTA (4164 N VALDOSTA RD, VALDOSTA, GA 31602, (229) 242-1540) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED REPLACEMENT. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS CURRENTLY AT THE SAME DEALER FOR REPAIRS. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT HE WOULD BE REIMBURSED FOR A NEW ENGINE SINCE THE VEHICLE HAD ONLY BEEN DRIVEN FOR A YEAR. THE FAILURE MILEAGE WAS 20,000.

Engine
Filed Apr 13, 201812,057 milesNY

WHILE MAKING A RIGHT HAND TURN INTO A DRIVEWAY THE VEHICLE SHUT OFF

Electrical System
Filed Apr 12, 201843,000 milesTX

THE CAR FAILED TO START. I WAS NOT ABLE TO PRESS THE BRAKE DOWN AT ALL TO START THE CAR. I TRIED 3 TIMES THEN LET IT SIT FOR A FEW MINUTES AND TRIED AGAIN. IT FINALLY STARTED. THE POWER DOORS WOULDN'T WORK AND THE BATTERY METER WAS GOING CRAZY FROM ZERO TO MIDWAY. POWER WAS NOT CONSISTENT. IT TOOK A FEW MINUTES FOR MY SCREEN AND REVERSE CAM TO COME ON. THERE WAS A LOUD POP LIKE A POWER SURGE AND THE SCREEN CAME ON AFTER THAT ALONG WITH THE RADIO. WHILE DRIVING ON A CITY STREET THE CAR COMPLETELY DIED. THIS HAPPENED AGAIN FURTHER ON MY ROUTE HOME WHILE TURNING CAR COMPLETELY DIED AND I HAD NO CONTROL OVER THE STEERING AS WELL. I WAS NOT ABLE TO DEPRESS THE BRAKE TO START IT AGAIN FOR A FEW SECONDS. IT FINALLY STARTED AND THE BATTERY WAS RUNNING WONKY THE REST OF THE WAY HOME. THE A/C WAS FADING IN AND OUT AS WELL. CAR CONTINUES TO HAVE FLUCTUATING BATTERY POWER ON STARTUP. *TT *TR

Electrical System
Filed Apr 11, 2018800 milesOH

AS OF TODAY, MY NEW VAN HAS BEEN IN SERVICE 13 OF THE 15 DAYS I HAVE OWNED IT. NOT EVEN 12 HOURS AFTER BRINGING MY NEW VAN HOME, I NOTICED SOME LAGGING/SLIGHT JERK AFTER BRAKING GOING AROUND 20 MPH. THE NEXT DAY, IN A NEIGHBORHOOD (THANK GOODNESS) AFTER TURNING RIGHT AFTER A STOP SIGN, THE CHECK ENGINE LIGHT CAME ON WITH A DING AND BLINKING AND I WAS UNABLE TO ACCELERATE. I COASTED INTO MY FRIENDS DRIVEWAY TO PUT IN PARK AND THE VAN BEGAN TO SHAKE. THIS WENT ON A FEW MIN AND BECAUSE I WAS ON MY WAY TO WORK, I LEFT THE DRIVEWAY AND CONTINUED ON MY WAY FOR 10 MIN. THE CHECK ENGINE LIGHT CAME ON TWO MORE TIMES AFTER THAT. AFTER FOUR DAYS IN SERVICE, THEY FINALLY CONCLUDED IT WAS THE O2 SENSORS AND REPLACED ALL OF THOSE. AFTER IT WAS FIXED, MY HUSBAND COULDN'T EVEN MAKE IT HOME BEFORE THE CHECK ENGINE LIGHT CAME BACK ON. AS OF YESTERDAY, COMPUTER MODULES HAVE BEEN UPDATED AND THE CHECK ENGINE LIGHT STILL COMES ON AND THEY CAN'T PINPINT WHERE THE MISFIRE IS HAPPENING.

Unknown or Other
Filed Apr 10, 2018PA

CPSC: WE ARE OWNERS OF TWO (2) DIONO RADIAN RXT CARSEATS THAT WE HAVE INSTALLED IN OUR 2017 CHRYSLER PACIFICA. THE CAR SEATS APPEAR TO BE INCOMPATIBLE WITH OUR VEHICLE-- THE SEATS COME LOOSE EASILY, MOVE AROUND BACK TO FRONT AND SIDE TO SIDE SIGNIFICANTLY IN THE SEAT. *DT *JS *TR

Electronic Stability Control (esc)
Filed Apr 6, 201820,000 milesNC

THE VEHICLE HAS STALLED IN TRAFFIC WHEN IN DRIVE AND IT WILL PLACE ITSELF IN PARK. WE HAVEN'T HAD THE VAN A YEAR YET AND IT HAD DONE THIS WITHIN 6 MONTHS OF OWNERSHIP. RECENTLY IT HAS DONE THIS AT A STOP LIGHT AND THEN ALSO AT A SLOW DOWN 2 DAYS IN A ROW. I LOOKED THE VIN UP IN RECALLS BUT, IT SAYS INCOMPLETE. I HOPE THAT THIS ISSUE CAN BE RESOLVED BY CHRYSLER SOON.

Service Brakes
Filed Apr 4, 2018500 milesIL

THE OPTION TO STOP ENGINE AT A LIGHT OR STOP SIGN DOES NOT WORK AT LEAST 1/2 OF THE TIME. THE ENGINE REVS UP AND WANTS TO PUSH US INTO TRAFFIC.

Electrical System
Filed Apr 3, 201813,000 milesCA

PURCHASED VEHICLE IN AUGUST 2017 AND HAVE BEEN EXPERIENCING PROBLEMS SINCE THEN. GRINDING NOISE STARTED TO OCCUR AROUND 1000 MILES. IT WOULD OCCUR INTERMITTENTLY AROUND SURFACE STREET DRIVING SPEEDS. SOUND APPEARED TO COME FROM DRIVER SIDE. HARDER GRINDING NOISE OCCURRED AROUND 7000 MILES INTERMITTENTLY, WITH IT OCCURRING BOTH IN CRUISE CONTROL AND OUT OF CRUISE CONTROL. LURCHING FORWARD WHEN SHIFTING GEARS ALSO OCCURRED AROUND THE 1000 MILE MARK. WAS TOLD THIS WAS "NORMAL". BUT HOW CAN IT BE NORMAL WHEN THE VEHICLE IS BRAND NEW. WAS TOLD THE SOFTER GRINDING NOISE AND LOUDER GRINDING NOISE WERE BOTH NORMAL AND RESULT OF POWER STEERING. HOWEVER, I WASN'T EVER STEERING WHEN THE SOUNDS OCCURRED. LASTLY, THE BIGGEST COMPLAINT IS THAT THE CAR STALLED TWICE AROUND 13,000 MILES. BOTH TIMES AT THE STOP-LIGHT (THANK GOD) AND ACCELERATING. FIRST TIME THE ENTIRE ELECTRICAL COMPONENT SHUT OFF. PLACED THE CAR INTO PARK AND PUSHED THE "START" BUTTON AGAIN. THE SECOND TIME THE CAR WOULD NOT ACCELERATED, INSTEAD LURCHED FORWARD AS IF WE WERE BEING REAR-ENDED, MADE A LOUD CLUNK NOISE AND JUST STOPPED. BOTH TIMES NO ACCIDENTS OCCURRED THANK GOD. REGARDLESS, THE SAFETY OF MY FAMILY SHOULD NOT AT THIS MUCH RISK WHEN WE PURPOSELY BOUGHT A BRAND NEW VEHICLE WITH ALL SAFETY FEATURES.

Power Train
Filed Apr 1, 201819,800 milesMD

VAN STALLED AT LOW SPEED WHILE SLIGHTLY TURNING TO THE RIGHT IN A PARKING LOT,THEN CAME BACK ON ON ITS OWN. THE ENGINE WAS NOT RUNNING FOR A FEW SECONDS. MY VAN HAS ALREADY HAD ALL RECALLS COMPLETED.

Electrical System
Filed Mar 30, 201824,000 milesIN

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 5 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS DRIVEN TO O'DANIEL CHRYSLER DODGE JEEP RAM (5611 ILLINOIS RD, FORT WAYNE, IN 46804), BUT THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE TECHNICIAN ADVISED THE CONTACT TO INFORM NHTSA AND THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE INFORMATION THAT WAS PROVIDED WAS PROCESSED AND SOMEONE WOULD CALL BACK TO FOLLOW-UP. THE FAILURE MILEAGE WAS 24,000.

Electrical System
Filed Mar 28, 2018ND

RIGHT SLIDING DOOR DOES NOT CLOSE ON OWN. IT STALLS OUT AND HAS TO BE MANUALLY CLOSED. THIS PROBLEM STARTED IN OCTOBER 2017 AND CONTINUES TO THE PRESENT.

Power Train
Filed Mar 27, 201818,000 milesIL

VAN STALLS INTERMITTENTLY WHILE DRIVING WITHOUT WARNING. THIS VAN HAS HAD THE CHRYSLER RECALL FOR THIS ISSUE PERFORMED ON IT IN LATE 2017 AND ITS STILL STALLING ABOUT EVERY 500 TO 1200 MILES OF OPERATION. VAN IS VERY DANGEROUS TO DRIVE IT CAN QUIT ON A MOMENTS NOTICE WITHOUT WARNING AT ANY SPEED. THE OBD2 SYSTEM RECORDS NO SYSTEM FAULTS WHEN THIS HAS HAPPENED AS PER DEALER SERVICE THAT HAS LOOKED AT THE VANS DATA LOGS. CHRYSLER CLAIMS THE VAN HAS BEEN REPAIRED VIA DOWNLOAD UPDATE FOR EGR VALVE THAT ALSO INCLUDED THE STALLING FIX BUT IT HAS NOT FIXED THE ISSUE.

Service Brakes
Filed Mar 22, 20183,400 milesWA

THIS VAN HAS STALED ON ME 4 SEPARATE TIMES NOW, TWICE PUTTING ME IN A VERY BAD AREA FOR A HEAD ON CRASH AND 1 SEVERE READ END CRASH. I HAVE HAD THE VAN IN THE SHOP MULTIPLE TIMES, THIS LAST TIME SINCE 4TH OF MARCH TO CURRENT. 1ST TIME I WAS DRIVING ABOUT 30 MPH ON A MAIN CITY STREET, PULLED OUT OF SIDE STREET AND THE VAN JUST STALLED. I HAVE NO POWER STEERING, BRAKES, NOTHING, BY THE TIME IT STOPPED ROLLING I WAS IN THE ONCOMING LANE OF A VERY BUSY STREET. 2ND TIME I WAS DEAD STOP AT A LIGHT, THE LIGHT CHANGED AND THEY VAN DIDNT MOVE, HAD THE PEDAL TO THE FLOOR AND NOTHING. 3RD TIME I WAS LEAVING MY HOME, PULLED OUT ONTO THE COUNTRY ROAD ON WHICH WE LIVE, STARTED UP THE HILL, LOST POWER AGAIN, TOOK ME IN THE ONCOMING LANE, WHICH IF A CAR OR TRUCK CAME AROUND THE BEND THEY WOULDNT HAVE TIOME TO STOP[, LOGGING TRUCK WAS ROARING UP BEHIND ME, DONT KNOW HOW HE MISSED ME, ALL THE TIME ON HIS HORN. I HAVE TALKED WITH CHRYSLER ESCALATION DEPT. AND THEY OFFERED TO DO A BUY BACK.. WENT TO DEALERSHIP TODAY AND WHAT CHRYSLER OFFERED WAS 50% NOW ON THE BUY BACK AND THE OTHER 50% WHEN THEY RESALE THE VAN? THE DEALERSHIP WONT EXCEPT THIS OFFER. ITS UNETHICAL AND UNSAFE AND THEY WANT NO PART OF THIS. CHRYSLER IS AWARE OF THE PROBLEM WITH NO FIX AT THIS TIME. I AM NO GETTING BACK INTO THAT VAN NOR DO T I DON'T WANT TO BE THEIR 1ST FATALITY NOR DO I WANT TO BE ONE OF THEIR STATICS.

Unknown or Other
Filed Mar 21, 201815,378 milesGA

MY VAN HAS STALLED OUT ON ME 3 TIMES NOW AND THE DEALERSHIP KEEPS TELL NOTHING COMES UP ON THEIR COMPUTER AND IT MIGHT BE THE AUTO/START BATTERY

Electrical System
Filed Mar 15, 20182,400 milesCA

ON A CITY STREET VEHICLE ACCELERATED ON ITS OWN; SUBSEQUENTLY LOST POWER AND WOULD NOT ACCELERATE. WARNING LIGHT; 'ELECTRICAL THROTTLE CONTROL ISSUE' MANUAL RECOMMENDED TURNING THE VEHICLE OFF AND ON. AFTER THAT THE PROBLEM REMAINED--I.E., WOULD NOT ACCELERATE. COASTED DOWNHILL TO HOME BUT COULD NOT GET UP THE DRIVEWAY INCLINE. TURNED VEHICLE OFF AND WAITED AN HOUR. GOT IT UP THE INCLINE. CALLED DEALER SERVICE. RECOMMENDED HAVING IT TOWED. TOWED TO DEALER. SERVICE TESTED AND COULD NOT FIND A PROBLEM. SUGGESTED THAT I HAD STEPPED ON THE ACCELERATOR AND BRAKE AT THE SAME TIME. DON'T THINK I DID. OR WAS THIS THE SAME PROBLEM (STALLING) THAT HAS CAUSED THE CANADIAN AGENCY TO ISSUE A RECALL ON THIS VEHICLE?

Unknown or Other
Filed Mar 14, 20186,000 milesWA

MY NEW PACIFICA SEEMS TO HAVE PROBLEMS WITH THE FORWARD COLLISION AVOIDANCE SYSTEM. THREE TIMES WHILE DRIVING AT LOW SPEED WITH NO CAR IN FRONT OF ME THE CAR MADE A LOUD ALARM AND BIG RED LETTERS "BRAKE!" APPEARED ON MY DASH. THIS OCCURRED AT LOW SPEED ON SUBURBAN ROADS (20-40 MPH). IT WAS STARTLING. I COULD NOT FIGURE OUT WHY THIS WAS HAPPENING. THEN I STARTED GETTING A NOTICE ON MY DASH THAT WOULD SAY "ACC/FCW SENSOR IS DIRTY AND NEEDS TO BE WIPED OFF AND THAT THE "ACC/FCW SYSTEM WAS DISABLED". I THOUGHT AT FIRST THAT THIS WAS THE PROBLEM HOWEVER, THIS HAS CONTINUED INTERMITTENTLY EVEN WHEN THE SENSORS ARE WIPED OFF. FINALLY, WHILE TRAVELLING AT HIGH SPEED ON THE INTERSTATE, WE WERE NEARLY IN A COLLISION ONLY AVOIDED BY SWERVING INTO THE NEXT LANE. ALTHOUGH WE ALMOST HIT THE CAR IN FRONT OF US, THE PACIFICA HAD NO REACTION: NO ALARM, NO "BRAKE!" LIGHT, NO BRAKING, NOTHING. I TOOK IT INTO THE DEALER WHO SAID THEY COULD NOT REPRODUCE THE PROBLEM AND THEREFORE COULD NOT DO ANYTHING FOR ME. I SHOWED THEM ON THEIR OWN FORUM THAT THIS WAS A KNOWN ISSUE, BUT TO NO AVAIL. I AM VERY CONCERNED ABOUT NOT HAVING THE SAFETY FEATURES FOR WHICH I PAID. I AM DISGUSTED BY THE LACK OF CONCERN FROM DICK HANNAH CHRYSLER IN VANCOUVER WA.

Power Train
Filed Mar 13, 2018NY

MY VEHICLE HAS A RECALL NOTICE U01 FROM CHRYSLER AND A LETTER WAS DELIVERED THAT IT WAS COMPLETED AFTER THE RECALL WAS ISSUED ON JANUARY 11TH 2018. THE CAR HAS NEVER BEEN TO ANY DEALERS AND THE LETTER CLAIMS THAT THIS WAS COMPLETED 2/18/18. I BELIEVE THAT THEY ARE SENDING FALSE NOTICES ABOUT RECALLS BEING COMPLETED WITHOUT THEM ACTUALLY BEING COMPLETED. AS A MATTER OF FACT, WE DID EXPERIENCE THIS COMPLETE STALL AS DESCRIBED IN THE RECALL.

Unknown or Other
Filed Mar 9, 2018FL

UCONNECT APP 'TRAVEL LINK' DISPLAYS POP-UP WEATHER ALERTS WHILE DRIVING. ALERTS DO NOT AUTOMATICALLY GO AWAY AND BLOCK NAVIGATION SCREEN. MUST CLICK OK OR RED X TO CLOSE. VERY DISTRACTING WHILE DRIVING. NEED UCONNECT OPTION TO DISABLE WEATHER ALERTS.

Electrical SystemFire
Filed Mar 8, 201837,128 milesKY

THE 2017 PACIFICA CAUGHT FIRE DUE TO A BREAK IN THE PIGTAIL WIRE FROM THE AIR COMPRESSOR. THE AIR CONDITIONING WAS NOT WORKING AND WHEN I TOOK IT TO MY LOCAL CHRYSLER DEALERSHIP THEY TOLD ME WE HAD A FIRE AND IT HAD BURNT THE AIR COMPRESSOR, AND OTHER PARTS OF THE ENGINE AND SPLASH GUARD. THE VEHICLE CAUGHT FIRE AND WE DIDN'T KNOW WHEN OR HOW UNTIL THE GARAGE LOOKED AT WHY THE AIR CONDITIONING WAS NOT WORKING. I HAVE CONTACTED CHRYSLER AS I'M AM CONCERNED ABOUT THIS BEING A SAFETY HAZARD FOR OTHER VEHICLES THAT THEY HAVE PRODUCED AND GOT NO HELP FROM THEM OR CONCERN OF OUR SAFETY. I RAISED THAT I WILL CONCERN OF THE SAFETY OF THE VEHICLE AND ADVISED I WOULD NOT LET MY WIFE DRIVE THIS AGAIN DUE TO IT CATCHING FIRE AND THE LACK OF CHRYSLER CONCERN INTO LOOKING AT THE MATTER.

Electrical System
Filed Mar 8, 201841,000 milesVA

THE ENGINE SHUTS OFF WHILE DRIVING CAUSING THE VEHICLE TO COME TO A SUDDEN STOP BECAUSE OF LOSS OF POWER. THE VEHICLE HAD TO BE CHANGED TO PARK BEFORE IT COULD BE STARTED. THIS ISSUE HAPPENED WOULD HAPPEN ON A FULL TANK OF GAS AND CONTINUOUSLY UNTIL THE FUEL LEVEL WAS RAN DOWN.

Electrical System
Filed Mar 7, 20184,956 milesNY

LEASED A NEW PACIFICA A FEW MONTHS AGO. AROUND THE END OF FEBRUARY THE VEHICLE STALLED WHILE PARKED. THEN WHILE STARTING UP THE VEHICLE IN MARCH THE VEHICLE INFORMATION SYSTEM SCREEN SHUT OFF FOR NO REASON, THIS INCLUDED SENSORS, BACK UP CAMERAS , NAV , CLIMATE, RADIO ETC.

Structure › Body
Filed Feb 27, 201812,000 milesNY

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR OPERATED INDEPENDENTLY. DOAN DODGE CHRYSLER JEEP RAM FIAT (4477 RIDGE RD W, ROCHESTER, NY) WAS CONTACTED AND CONFIRMED THE FAILURE ON THE VEHICLE; HOWEVER, NO REMEDY WAS OFFERED BECAUSE THE DEALER NEEDED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.

Vehicle Speed ControlCrash1 injured
Filed Feb 26, 2018620 milesTX

ON THURSDAY FEB. 15, 2018 IN HARLINGEN, TX I ENTERED THE EXPRESSWAY THEN PLANNED TO IMMEDIATELY GET OFF AS THIS BYPASSES A TWISTY FRONTAGE ROAD. WHEN WE (MY WIFE AND ANOTHER COUPLE) GOT TO THE TOP OF THE RAMP AND ON THE EXIT LANE, WE COULD SEE THAT DOWN THE EXPRESSWAY THERE WAS AN ACCIDENT AND ALL THREE LANES WERE FILLED WITH STOPPED TRAFFIC. AS WE APPROACHED THE EXIT, THE CAR SUDDENLY STARTED TO ACCELERATE AT A RAPID RATE. I APPLIED THE BRAKE AND IT WOULD NOT WORK. I TRIED SEVERAL TIMES TO TRY TO STOP THE CAR, BUT COULDN'T. IT CONTINUED TO RAPIDLY ACCELERATE. WE WENT FROM 20 MPH TO VERY FAST IN A MATTER OF FEET. WE HAD NOWHERE TO GO. WE HIT A TAN CAR ON THE LEFT BACK SIDE WHICH IN TURN FLIPPED OUR CAR. IT ROLLED SEVERAL TIMES THEN CAME TO A STOP ON ITS LEFT SIDE UP AGAINST THE CEMENT BARRIER. THE CAR FILLED WITH A TOXIC SMOKE. IT TURNED OUT TO BE WHAT WAS IN THE AIR BAGS. WE COULD HEAR PEOPLE OUTSIDE TRYING TO BREAK THE WINDSHIELD TO GET US OUT, BUT IT WOULDN'T BREAK. SEVERAL MEN REACHED UP AND HELD THE DOOR OPEN WHICH WAS ON TOP NOW. THEY REACHED IN AND PULLED MY WIFE OUT. SHE WAS OK. THE MEN OPENED THE BACK HATCH AND GOT THE REST OUT THAT WAY. WE WERE TAKEN TO THE HOSPITAL BY AMBULANCE. I REFUSED TREATMENT AS I WAS FINE. MY WIFE WAS IN A HEAD BRACE AS SHE SAID MY NECK WAS A BIT SORE. IT TURNED OUT THAT SHE HAD A CERVICAL STRAIN AND SOME BRUISING ON HER LEG, ARM AND STOMACH. OUR FRIEND HAD SOME CHEST CONTUSIONS, BUT WAS OK. HIS WIFE HOWEVER, WAS IN A LOT OF PAIN. HER STOMAC

Structure › Body
Filed Feb 25, 2018CA

THE DRIVER SIDE POWER DOOR ONES AGAIN WHEN TRYING TO CLOSE IT IT WENT BACK WITH OUT NOTHING IN THE WAY

Electrical System
Filed Feb 25, 201819,800 milesFL

TWICE THE BATTERY HAS GONE DEAD IN THE GARAGE. ABOUT THREE WEEKS APART. COULD FIND NO REASON FOR THIS. NOTHING LEFT ON. LESS THAN 20,000 MILES. I JUST DROVE FROM WI TO FL SHORTLY AFTER WE PURCHASED. ONE IN WI N THREE WEEKS LATER IN FL. THE BATTERY WAS DEAD. CHARGED TWO DAYS AGO N SO FAR SO GOOD BUT IT IS A PROBLEM.

Unknown or Other
Filed Feb 24, 2018VA

CHRYSLER DEALERSHIP IS APPARENTLY CLAIMING TO MAKE REPAIR FOR THE SUDDEN STALLING RECALL, WITHOUT DOING THE WORK. ON MOPAR.COM IT SHOWS I HAD AN UPDATE FOR THIS ON JAN 11, 2018. I HAD AN APPOINTMENT FOR AN OIL CHANGE THAT DAY, BUT I CANCELED IT AND HAVEN'T BEEN IN SINCE. THERE IS NO WAY THEY UPDATED MY VAN THEN OR LATER, SINCE THE VEHICLE WASN'T THERE. YET NHTSA SHOWS NO OPEN RECALLS ON MY VEHICLE, AND MOPAR SHOWS THE RECALL WORK DONE ON A DAY THAT IS IMPOSSIBLE.

Structure › Body
Filed Feb 24, 201814,000 milesCA

THE DRIVER SIDE REAR SLIDING DOOR ON VARIOUS OCCASIONS ALMOST COMPLETES THE CLOSING PROCESS AS IT COMES TO LOCK IT BEEPS AND BOUNCES BACK. THE VEHICLE WAS STATIONARY AND NO OBSTRUCTIONS IN THE WAY. IN OTHER INSTANCES MORE RECENTLY THE TRANSMISSION HAD A ROUGH SHIFT ON LOWER GEARS. THE REAR AUTOMATIC CARGO DOOR STARTS OPENING AND GETS STUCK AT THE MIDWAY POINT.

Electrical System
Filed Feb 23, 201833,000 milesMI

ENGINE SHUT OFF WHILE DRIVING AT APPROX. 25MPH ON A SNOW COVERED STREET IN THE DARK. LOST ALL POWER AND ELECTRICAL SYSTEMS AND WAS STRANDED IN MIDDLE OF STREET WITH TRAFFIC ALL AROUND. ENGINE RESTARTED AFTER A NUMBER OF ATTEMPTS. VEHICLE HAD PREVIOUSLY BEEN UPDATED WITH RECALL TO ADDRESS THIS ISSUE IN JANUARY OF 2017 (U01/NHTSA 18V-049). CONTACTED CHRYSLER AND WAS TOLD THEY ARE AWARE OF THE ISSUE AND EXPECT ANOTHER SOFTWARE RECALL TO BE READY IN APRIL. THEY REQUESTED THE VEHICLE BE TAKEN OUT OF SERVICE AND PROVIDED AN RENTAL CAR UNTIL UPDATE WILL BE MADE AVAILABLE.

Electrical System
Filed Feb 22, 20188,900 milesSC

TRANSMISSION SHIFTS VERY HARD COMING OUT OF FIRST. SOMETIMES WHEN THE TRANSMISSION SHIFTS HARD IT THROWS A EMERGENCY BRAKE, WHICH CAUSES THE VEHICLE TO STOP. NO MATTER AT A 20 MPH OR 50MPH. NOT A SAFE VEHICLE FOR A FAMILY. SLIDING DOORS WILL LOCK UP AT TIMES AND WILL NOT OPEN OR SHUT. ALSO, THE NAVIGATION SCREEN RATHER IT'S THE RADIO, NAV, AIR SHUTS COMPLETELY DOWN/FREEZES UP ALONG WITH THE TVS AT TIMES.

Structure › Body
Filed Feb 21, 201811,800 milesKY

ON TWO OCCASIONS, WHEN THE VEHICLE WAS POWERED OFF, THE PASSENGER DOOR ON THE DRIVER'S SIDE BEGAN TO CLOSE WITHOUT WARNING AND PUSH AGAINST MY BODY WHILE I WAS LOADING MY CHILD INTO HER CAR SEAT. THE KEYS WERE NOT NEAR THE VEHICLE WHEN THIS HAPPENED AND NO ONE ELSE WAS AROUND, SO NO BUTTONS WERE BEING PUSHED TO PROMPT THE DOOR TO BEGIN CLOSING. I HAD TO PUSH AGAINST THE DOOR WITH MY BODY TO GET IT TO RETRACT. IN ONE CASE, IT TRIED TO CLOSE ON ME A SECOND TIME.

Electrical System
Filed Feb 21, 20189,342 milesOK

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 70 MPH, A WARNING MESSAGE APPEARED INDICATING TO STOP THE VEHICLE AND PULL OVER. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO BOB HOWARD CHRYSLER JEEP DODGE RAM (13250 BROADWAY EXT, OKLAHOMA CITY, OK 73114) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED CASE NUMBER: 33499447. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 9,342.

Electrical System
Filed Feb 19, 20188,760 milesMI

I WAS DRIVING STRAIGHT ON A 25 MPH ON A CITY STREET. WITHIN SEVERAL SECONDS, MY RADIO, DASH LIGHTS AND ENGINE SHUT DOWN AND THE CAR CAME TO A COMPLETE STOP. I COULD NOT TURN MY HAZARD LIGHTS ON. AFTER SEVERAL ATTEMPTS I WAS ABLE TO RESTART THE CAR AND DRIVE IT NORMALLY.

Electrical System
Filed Feb 16, 201835,000 milesIL

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE SUDDENLY ACCELERATED AND DECELERATE BEFORE GOING INTO LIMP MODE. WHILE IN LIMP MODE, THE VEHICLE WOULD NOT ACCELERATE PAST 25 MPH. THE VEHICLE WAS TOWED TO MIDWAY DODGE (4747 SOUTH PULASKI RD, CHICAGO, IL 60632) WHERE IT WAS DIAGNOSED THAT THE VALVE BODY AND TRANSMISSION HARNESS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V049000 (ENGINE, ELECTRICAL SYSTEM). THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 35,000.

Seats
Filed Feb 15, 201821,930 milesMI

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHEN A CHILD SEAT WAS PLACED IN THE MIDDLE ROW SEAT AND A PASSENGER IN THE THIRD ROW PRESSED THE LEVER OF THE MIDDLE ROW SEAT, IT WOULD CAUSE THE SEAT TO MOVE FORWARD. THE MANUFACTURER AND A LOCAL DEALER WERE CONTACTED AND STATED THAT THERE WAS NO LOCKING MECHANISM TO PREVENT THE SEAT FROM MOVING. THE CONTACT FELT THAT THIS WAS A SAFETY HAZARD IN THE EVENT OF A CRASH. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,930.

Engine
Filed Feb 14, 201824,000 milesFL

VEHICLE'S ENGINE WITHOUT ANY WARNING HAS SHUT ITSELF OFF ON MULTIPLE OCCASIONS. VEHICLE WAS AT CRUISING SPEED ON 3 OCCASIONS WITH SPEEDS AT APPROXIMATELY 30-45 MILES PER HOUR. VEHICLE IS CURRENTLY AT THE CHRYSLER DEALERSHIP AND SERVICE ADVISOR HAS ADVISED THAT NOTHING CAN BE DONE UNTIL THE PCM SOFTWARE IS RELEASED. DEALER HAS ADVISED ME TO RETURN MY RENTAL. TOTALLY AND 100% UNSATISFIED WITH MY CHRYSLER PURCHASE.

Unknown or Other
Filed Feb 13, 20182,000 milesCA

MY VEHICLE HAS BEEN STALLING AND TILL NOW CHRYSLER HAS NOT PROVIDED ANY UPDATE ALTHOUGH A RECALL NOTICE HAS BEEN ISSUED. I CALLED FCA AND THEY SAID THEY ARE NOT AWARE OF THE RECALL. IT APPEARS THAT THEY ARE NOT TAKING THE RECALL ISSUED BY THE GOVERNMENT SERIOUSLY.

Unknown or Other
Filed Feb 12, 20185,000 milesFL

THE VEHICLE WAS PURCHASE NEW 10/1/16 AND HAS NOT BEEN IN ANY ACCIDENTS. A FEW MONTHS AFTER PURCHASE, THE VEHICLE WILL RANDOMLY FORCEFULLY BUCK OR JERK DURING ACCELERATION, SOMETIMES FROM A STOPPED POSITION, OR WHILE ACCELERATING AT LOW SPEEDS, WHILE TURNING OR DRIVING STRAIGHT. I ONCE THOUGHT I WAS HIT FROM BEHIND AFTER ACCELERATING FROM BEING STOPPED AT A RED LIGHT BECAUSE IT WAS THAT FORCEFUL, BUT I WAS NOT HIT. ANOTHER INCIDENT INVOLVED MY YOUNG DAUGHTER WHO HAS JUVENILE RHEUMATOID ARTHRITIS AND I BELIEVE THE JERKINESS AGGRAVATED HER NECK AND UPPER BACK ISSUES THAT SHE WAS GOING TO PHYSICAL THERAPY FOR. MY AUTO INSURANCE COMPANY OPENED A CLAIM WHICH I BELIEVE HAS BEEN SUBSEQUENTLY CLOSED. AFTER CONTACTING THE CHRYSLER CUSTOMER SERVICE CASE# 32926365 WAS OPENED. I VOICED MY CONCERNS FOR THE WELL-BEING OF MY YOUNG DAUGHTER AS WELL AS MY ELDERLY MOTHER WHILE DRIVING IN THIS CAR TO BOTH THE CHRYSLER CUSTOMER SERVICE AND THE CRYSTAL DEALERSHIP. I HAVE 5 SEPARATE INVOICES FROM THE DEALERSHIP DOCUMENTING MY ATTEMPT TO HAVE THE DEALERSHIP, CRYSTAL IN BROOKSVILLE, FL, (352) 597-1265, REPAIR THE PROBLEM. MY CUSTOMER # IS 68029 AND THESE INVOICES ARE AS FOLLOWS: INV# 588194 DATED 5/18/17 WITH MILEAGE 15143, INV# 592369 DATED 8/17/17 WITH MILEAGE 20275, INV# 596082 DATED 11/3/17 WITH MILEAGE 23572, INV# 597362 DATED 12/4/17 WITH MILEAGE 24545 & INV# 50047 DATED 12/14/17 - 12/22/17 WITH MILEAGE 25056. NO REPAIR HAS BEEN MADE CORRECTING THIS ISSUE AND IT IS STILL ONGOING. I BELIEVE AND

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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