Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
I HAD THE TRANSMISSION SOLENOID PACK REPLACED ON MAY 8TH 2015. ON JUN 21 2016 THE CAR BECAME ERRATIC AND I HAD TO PULL OVER ON A FREEWAY. AFTER BEING TOLD THE MECHANIC SAID THAT THIS SOLENOID PACK HAD A HOLE BLOWN THROUGH THE METAL IN ADDITION TO A SHORT IN THE ELECTRICAL SYSTEM
WE TOOK OUR VERY WELL MAINTAINED 2004 CHRYSLER PACIFICA INTO THE MECHANIC TO REPLACE THE SHOCKS (THINKING THAT MIGHT BE THE CLUNCKING NOISE WE HEARD) AND HE CALLED US AND TOLD US THE CAR'S ENGINE FRAME WAS COMPLETELY ROTTED OUT AND THE CAR WAS HORRIBLY UNSAFE TO DRIVE AND DIDN'T WANT US TO EVEN DRIVE IT HOME. HE TOLD US THE FRAME REPLACEMENT WOULD BE IN THE RANGE OF $4,000 TO $5,000. OUR CAR WAS IN OTHERWISE PERFECT CONDITION AND PERFECTLY MAINTAINED (I HAVE THE RECORDS TO PROVE IT). MY HUSBAND CALLED CHRYSLER TO COMPLAIN ABOUT THE SITUATION AND WAS BASICALLY TOLD TO TAKE A HIKE BY A CUSTOMER SERVICE REP THERE NAMED "LEAH" AND WOULDN'T PUT US IN CONTACT WITH ANY SUPERIORS, ETC. NO NOTICE FROM CHRYSLER ABOUT THIS HORRIBLE/DEADLY ISSUES WHATSOEVER. I'VE BEEN DRIVING OUR CHILD AROUND IN THIS CAR WITH ALL OF HIS FRIENDS, ON THE HIGHWAYS ALL AROUND CHICAGOLAND. THIS IS A VEHICLE THAT IS PURCHASED BY FAMILIES WITH CHILDREN. HOW IN THE WORLD CAN CHRYSLER THINK IT'S OK TO NOT WARN PEOPLE THEY ARE DRIVING AROUND A TIME BOMB THAT COULD KILL THEIR ENTIRE FAMILY AND POSSIBLE EVERYONE DRIVING AROUND THEM. WE HAD TO RUN OUT AND IMMEDIATELY BUY A NEW VEHICLE WITHOUT BEING ABLE TO SELL THE PACIFICA. THIS IS A TOTAL NIGHTMARE FOR OUR FAMILY. I CAN ONLY BE GRATEFUL SOMETHING MUCH WORSE DIDN'T HAPPEN AND OUR MECHANIC PROBABLY SAVED OUR LIVES. THIS CAR NEEDS TO BE RECALLED IMMEDIATELY!!!!
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN STATED THAT THE CROSS MEMBER CRADLE WAS FRACTURED AND HAD A LARGE HOLE DUE TO CORROSION. WITHOUT THE CROSS MEMBER CRADLE, THE ENGINE WOULD FAIL TO REMAIN IN PLACE AND COULD CAUSE A CRASH WHILE DRIVING THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,694.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A MECHANIC FOR AN OIL CHANGE AND WAS INFORMED THAT THE SUBFRAME WAS BADLY RUSTED. THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000.
I HAD THE SUB FRAME REPLACED DUE TO RUST. LAST WEEK THE SUB FRAME FELL OFF THE CAR, THE ISOLATORS BUSSHINGS FAILED AND PULLED THRU AND THE FRAME DROPPED. THE FRAME WAS REPLACED 17,000 MILES AGO. I PULLED THE INVOICE AND LOOKED AT THE LIST OF PARTS REPLACED THEN, I LOOKED AT THE PARTS SCHEMATIC ON THE CHRYSLER WEB-SITE. IT APPEARS WHEN THE REPAIR WAS DONE THE ISOLATOR. CRADLE, CROSSMEMBER. LOWER REBOUND PLATE, WAS NOT REPLACED. AFTER LOOKING UNDER THE CAR I DO NOT FIND THIS PART. THE FRAME FAILED WHEN MY WIFE WAS DRIVING THE CAR, SHE WAS DRIVING ON A RESIDENTIAL ROAD AT ABOUT 25 MPH.
MY 2004 CHRYSLER PACIFICA HAS BEEN TAKEN CARE OF TO THE MAX. A RESENT OBSERVATION MY MECHANIC REVEALED THE FRONT UNDERCARRIAGE IS ROTTED OUT AND NOT SAFE TO DRIVE. BEING A SINGLE WOMEN THE EXPENSE TO FIX THIS PROBLEM IS VERY DISTURBING. MY VECHICLE HAS 120,000 MILES ON IT, AND OF COURSE IT DOES NOT MEET WARRENTY REQUIREMENTS. I CANNOT BELIEVE CHRYSLER DID NOT STAND BY THEIR PRODUCTS BEING THE FACT THAT SO MANY CAR OWNERS HAVE HAD THE SAME ISSUE. A CAR WITH 120,000 MILES ON IT SHOULD NOT HAVE A RUST PROBLEM LIKE THIS.
MY VEHICLE, WHILE IN MOTION ON A CITY STREET, BECAME UNCONTROLLABLE. THIS HAPPENED WHEN I ACCIDENTALLY HIT THE KEY IN THE IGNITION AND IT TURNED IT TO THE OFF POSITION. I SUDDENLY LOST CONTROL OF THE STEERING, BRAKES AND NEARLY MY MIND! LUCKILY I WAS ABLE TO GET THE CAR INTO NEUTRAL AND ROLL TO A STOP. I FEEL LUCKY TO HAVE GOTTEN OUT OF THE SITUATION WITH MY LIFE! IF I HAD BEEN ON A BUSIER STREET, GOING AT A FASTER SPEED, I AM CERTAIN THE SITUATION WOULD HAVE LEAD TO DIRE CONSEQUENCES.
THE ENGINE CRADLE RUSTED AND HAD TO BE REPLACED SO THAT THE ENGINE DID NOT FALL OUT OF THE CAR. EVIDENTLY, THERE WAS A TECHNICAL SERVICE BULLETIN FOR THIS PROBLEM TO EXTEND THE WARRANTY BUT THAT WAS SUPERSEDED BY ANOTHER TSB INDICATING THAT ONLY PACIFICA'S MANUFACTURED FROM FEB 23, 2004 TO MARCH 31, 2004 ARE COVERED. OUR PACIFICA WAS MANUFACTURED IN APRIL, 2003. THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE AND IS A SAFETY HAZARD. THE VEHICLE HAD A VIBRATION AND WHEN I HAD IT CHECKED THE MECHANIC INDICATED THAT THE ENGINE CRADLE WAS RUSTING THROUGH AND NEEDED TO BE REPLACED OR THE ENGINE WOULD FALL OUT OF THE CAR.
TAKATA RECALL VEHICLE WILL NOT STAY FIRED UP AS SOON AS SOON AS THROTTLE IS RELASED CAR DIES IMMEDIATELY, SOMETIMES NOT STARTING BACK UP FOR 15-40 MINUTES, REPLACED IDLE AIR CONTROL, REPLACED THROTTLE POSTION SENSOR, REPLACED ALL SPARK PLUGS, RAN A FUEL CLEANER, AND REPLACED ALTERNATOR, CAR STILL WILL NOT STAY TURNED OVER AND STILL WILL NNOT IDLE, IF THROTTLE AND RPM DROP CAR WIL DIE IN TRAFFIC SITTING IN DRIVE WAY HASN'T MATTERD WHERE HAPPENS EVERYWHERE
WE TOOK OUR 2004 PACIFICA IN FOR ALIGNMENT AND WERE INFORMED THAT THE UNDER CARRIAGE HAD RUSTED THROUGH IN PLACES AND THE MOTOR WAS BARELY BEING HELD IN PLACE. BASICALLY I WAS DRIVING A VERY DANGEROUS ACCIDENT WAITING TO HAPPEN. WE DID PAY OVER 3000.00 TO HAVE THE ENTIRE UNDERCARRIAGE REPLACED SINCE WE NEEDED THE VEHICLE TO GET AROUND. I HAVE ALL THE PAPER WORK FROM THE REPAIR.
WON'T LET ME PUMP GAS IN WITH OUT IT CONSTANTLY CLICKING OFF, WHEN GAS GAGE HITS HALF IT DROPS WITH IN SECONDS. TRACTION CONTROL LIGHT ENGINE LIGHT LOW AND HIGH TIRE PRESSURE STAYS ON BUT NOTHING SHOWS ON TESTER. FRONT END DOES A LOT OF POPPING, AND CLANKING WHILE DRIVING EVEN WHILE TURNING AND STOPPING.
THE PACIFICA BECAME NEARLY IMPOSSIBLE TO STEER. THE ENGINE CRADLE HAS FAILED DUE TO PREMATURE CORROSION OR MATERIAL FAILURE. DUE TO THIS FAILURE, THE BOLTS AND BUSHINGS HOLDING THE REAR OF THE ENGINE CRADLE HAVE FALLEN THRU AND THE REAR OF THE ENGINE CRADLE IS INCHES FROM THE GROUND CAUSING THE ENGINE TO NO LONGER BE SUPPORTED. THIS MAKES THE CAR IMPOSSIBLE TO STEER BECAUSE THE DRIVELINE ANGLE IS CHANGED. ENGINE RESTING ON THE RACK AND PINION DAMAGES THIS DEVICE ALSO. VEHICLE IS NOT DRIVE ABLE. COST ESTIMATE FROM LOCAL CHRYSLER DEALER IS OVER 4000$
TOOK OUR 2004 PACIFICA IN TODAY FOR AN ALIGNMENT TO FIX THE SHAKING WHEN THE CAR IS DRIVEN ON THE HIGHWAY AND WAS TOLD THAT AN ALIGNMENT WOULD BE A WASTE OF MONEY DUE TO THE RUSTED OUT FRAME UNDER THE CAR. HADN'T HEARD A SINGLE WORD ABOUT THIS ISSUE UNTIL TODAY. WE'VE HAD THIS CAR SINCE 2005, BOUGHT WITH 12, 000 MILES ON IT AND NOW IT HAS 85, 000. STILL NOT BAD FOR A CAR THAT IS 11 YEARS OLD AND THE BODY AND INTERIOR ARE IN VERY GOOD SHAPE. NOW WHAT TO DO?!!! THANK YOU FIRESTONE FOR BEING HONEST AND NOT CHARGING US FOR YOUR TIME. (CAN I MENTION THAT THE CAR HAS BEEN IN FOR REPAIRS ABOUT A YEAR AGO FOR ANOTHER ISSUE TO A CHRYSLER DEALERSHIP AND NOT A WORD WAS SPOKEN ABOUT THIS!!!) THE ENGINE MOUNTS, K-FRAME IS BADLY RUSTED TO THE POINT THE SUSPENSION IS OUT OF ALIGNMENT AND CANNOT BE ADJUSTED. THE CAR IS UNSAFE TO DRIVE. *TR
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. AFTER THE VEHICLE WAS TAKEN TO BE INSPECTED BY AN INDEPENDENT MECHANIC, THE TECHNICIAN OBSERVED THAT THE SUBFRAME WAS FRACTURED AND DETERIORATING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SUBFRAME WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR AN ALIGNMENT, THE TECHNICIAN NOTED THAT THE FRAME WAS ROTTED OUT AND RECOMMENDED IT BE REPLACED. THERE WAS NO WARNING INDICATOR. THE CONTACT MADE THE MANUFACTURER AWARE OF THE FAILURE AND WAS ADVISED TO CONTACT NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 82,000.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THERE WAS A PROGRESSING FAILURE IN WHICH THE VEHICLE WAS RANDOMLY STALLING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT, AS THE FAILURE CONTINUED, IT TOOK LONGER THAN NORMAL TO GET THE VEHICLE TO RESTART. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD START DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A MANUFACTURER RECALL TO ADDRESS THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
SEVERE ENGINE CRADLE PERFORATION DUE TO CORROSION WHICH HAS MADE OPERATING THE VEHICLE UNSAFE. THE ENGINE CRADLE (SOMETIMES CALLED THE K-MEMBER) IS CORRODED TO THE EXTENT THAT THE STRESSES AND LOADS FROM DRIVING AND BRAKING ARE LIKELY TO CAUSE THE ENGINE CRADLE TO FAIL CATASTROPHICALLY. THE ATTACHED PHOTOS SHOW THE CORROSION AND PERFORATION DAMAGE. THIS IS NOT A CUSTOMER MAINTENANCE ISSUE.
ENGINE CRADLE SEVERELY RUSTED AND PERFORATED, CAUSING FRONT WHEEL ALIGNMENT PROBLEMS. A REPLACEMENT CRADLE IS NEEDED AS ENGINE MAY DROP..
DRIVING AFTER 45 MINUTES TO 1 HR STOP FOR SHORT BREAK (APPROXIMATELY 15 MINUTES). SHUT CAR OFF THEN UPON RETURNING TO CAR THE CAR WON'T START. TRIES TOO OR HESITATES. CALL TRIPLE AAA THEY HOOK IT UP TO COMPUTER CAN'T FIND ANYTHING WRONG. STARTER GOOD, ALTERNATOR GOOD, BATTERY GOOD. STILL WON'T START. HOOK TO JUMP PACK MIGHT START. THIS HAS HAPPENED 5 TIMES IN 2 WEEKS. GARAGE CAN'T FIND ANYTHING WRONG EITHER. ONCE STARTED FINISH DRIVING ANOTHER 1/2 HOUR SHUT VECHICLE OFF FOR EITHER 6 HOURS OR MORE; STARTS FINE AS LONG AS I DON'T STOP ANYWHERE. HELP
I WAS DRIVING AND MY CHILDREN SMELLED SMOKE. I PULLED OVER AND OPENED THE HOOD AND SAW A FIRE. A STRANGER STOPPED AND TRIED PUTTING IT OUT WITH A FIRE EXTINGUISHER BUT IT CAUGHT ON SO QUICKLY THAT THERE WAS NO CHANCE. I SUFFERED A COMPLETE LOSS SINCE THE ENTIRE CAR WAS ENGULFED IN FLAMES.
ENGINE CRADLE RUSTED OUT!! THIS SHOULD BE RECALLED!! ITS PRETTY BAD WHEN THE FRAME AND ROCKERS RUST OUT AND THE FACTORY EXHAUST IS STILL ON THE CAR!
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE VEHICLE WAS PLACED IN REVERSE, THE ACCELERATOR PEDAL SEIZED. THE CONTACT'S VEHICLE ACCELERATED BACKWARDS AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,806.
I TOOK CAR IN FOR SOME EXHAUST WORK AND THE MANAGER TOOK ME TO HAVE A LOOK UNDER THE CAR AND SHOWED ME THE ENTIRE SUBFRAME WAS ROTTED TO THE POINT THAT MY CARS ENGINE COULD FALL OUT AT ANY TIME. I HAVE 4 CHILDREN! I SEE CHRYSLER IS BEING SUED OVER THIS. I CONTACTED THEM AND THEY REFUSE TO HELP ME!?
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE BRAKES REPAIRED, THE TECHNICIAN NOTICED THAT THE UNDERCARRIAGE WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,608.
THE COOLING SYSTEM FOR THE CAR DOES NOT WORK CORRECTLY. AFTER A STEADY IDLE OF ABOUT 5 MINUTES, THE CAR WILL BEGIN TO GET HOT AND THE FANS WILL KICK ON. TWO MINUTES LATER IT WILL DO IT AGAIN. THE SYSTEM IT SELF SEEMS OK, BUT THE FAN IS CONSTANTLY ON AND OFF. THE MOTOR GET S SO HOT THAT THE HOOD ON MY CAR IS STARTING TO TURN. NEXT IS THE AIRBAGS. THE AIRBAG LIGHT FOR THE PASSENGER SIDE IS ALWAYS ON INDICATING A FAILURE. THE BAG HAS NEVER BEEN DEPLOYED? NOW THE BIGGEST PROBLEM IS THE TOP END OF THE MOTOR. MY CHECK ENGINE LIGHTS KEEPS COMING ON. KEEPS SAYING MISFIRE ON CYLINDER 4. EVERYTHING HAS BEEN REPLACED AND I STILL GET THIS CODE? MY VEHICLE GETS IT REGULAR MAINTENANCE AND MY MECHANIC SAID MY CAR SHOULD NOT HAVING THESE PROBLEMS.
MY CAR STARTED MAKING LOUD NOISES WHEN I HIT A POT HOLE. I TOOK IT TO MY MECHANIC HE SAID THE FRAME IS RUSTING TROUGH.
MY SEATS STOP WORKING
I RECENTLY PURCHASED A USED 2004 PACIFICA. WHILE GETTING THE OIL CHANGED FOR THE FIRST TIME I WAS INFORMED BY THE TECHNICIAN THAT THE ENGINE CRADLE / SUB-FRAME WAS SHOWING SEVERE CORROSION. I SPOKE TO CHRYSLER THE NEXT DAY AND WAS INFORMED THAT EVEN THOUGH THIS IS A KNOWN ISSUE, AND CHRYSLER DID ISSUE A CONSUMER SATISFACTION BULLETIN AND EXTEND THE WARRANTY UP TO 150000 MILES ON THIS ITEM THAT MY VEHICLE WAS OUTSIDE THAT AND THEY WOULD NOT HONOR THE WARRANTY REPAIR. EVEN THOUGH THE PREVIOUS OWNER DID NOT HAVE THE WORK COMPLETED UNDER THE WARRANTY EXTENSION.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT FRAME OF THE VEHICLE WAS RUSTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT FRAME WAS COMPLETELY RUSTED AND THAT THE ENGINE WAS SOON TO DETACH FROM THE VEHICLE. THE TECHNICIAN RECOMMENDED THAT THE VEHICLE NOT BE DRIVEN UNTIL THE FRAME WAS REPAIRED. THE MANUFACTURED WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFIC. THE CONTACT STATED THAT WHILE REPLACING TIRES ON THE VEHICLE BY A SERVICE STATION, IT WAS INFORMED THAT THE ENGINE CRADLE OF THE VEHICLE HAD CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
MY PACIFICA HAS AN EXHAUST PROBLEM I HEAR AN EXHAUST NOISE AND SMELL FUMES INSIDE OF VEHICLE.
FRAME IS RUSTING UNDER THE ENGINE AND SERVICE BAY AT TIRE DEALER SAID IT WAS UNSAFE.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING INSPECTED, IT WAS DISCOVERED THAT THE SUB FRAME HAD RUSTED AND CORRODED. THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000. UPDATED 02/18/16*LJ; UPDATED 05/02/18*JB *JS
CHRYSLER DID NOT PROPERLY COAT THE ENGINE CRADLES WHICH ALLOWED RUST TO DAMAGE THE CRADLES AND CREATE A SERIOUS SAFETY DEFECT. DURING A ROUTINE INSPECTION, MY MECHANIC DISCOVERED THE ENGINE CRADLES WERE RUSTING OUT. THE ENGINE CRADLES WERE REPLACED BEFORE THE ENGINE FELL THROUGH.
ENGINE CRADLE ROT, UNSAFE TO DRIVE DUE TO POSSIBLE ENGINE DROPPING OUT OF VEHICLE.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE AND IT WAS DISCOVERED THAT THE ENGINE CRADLE HAD EXCESSIVE RUST AND FRACTURES AND NEEDED TO BE REPLACED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SAFE TO DRIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,300.
TOOK IN PACIFICA FOR GENERAL MAINTENANCE. UPON INSPECTION, IT WAS BROUGHT TO MY ATTENTION THAT MY FRAME OR CRADLE WAS SEVERELY CORRODED. CHRYSLER CUSTOMER CARE SAID THERE IS NOTHING THEY WILL DO FOR ME. IT IS A 2800.00 REPAIR THROUGH THE CHRYSLER DEALERSHIP. NOT ACCEPTABLE!!! I HAVE A VEHICLE THAT IS TOO DANGEROUS TO BE ON THE ROAD AND CHRYSLER WILL ACKNOWLEDGE NOTHING! I HAVE PHOTO'S OF CORROSION FROM DEALERSHIP!
THE FRONT SUBFRAME KNOWN AS THE "ENGINE CRADLE" IS SEVERELY RUSTING OUT. THIS IS A KNOWN ISSUE BY CHRYSLER ON 2004-2005 PACIFICAS. THERE WAS AN INADEQUATE COATING OF THE METAL WHICH LEADS TO PREMATURE RUSTING. IN 2010 CHRYSLER ISSUED AN EXTENDED WARRANTY FOR THIS, BUT ONLY FOR CARS BUILT IN A SIX WEEK PERIOD IN 2004. THIS ONLY COVERED A SMALL FRACTION ON THE CARS AFFECTED. CHRYSLER NEVER SENT INFORMATION TO OWNERS WARNING OF THIS OR OFFERING SUGGESTIONS ON MAINTENANCE OF THIS ISSUE. AS A RESULT, THOUSANDS OF PACIFICA OWNERS LIKE MYSELF ARE LEFT WITH CARS UNSAFE TO DRIVE AND UNABLE TO SELL BECAUSE OF THE SEVERITY OF THE ISSUE. THE RESPONSE FROM CHRYSLER (FAC) WHEN YOU CONTACT THEM IS "SORRY, IT IS NOT UNDER WARRANTY".
VEHICLE SUBFRAME SEVERELY RUSTED AND CORRODED, INFORMED UNSAFE TO DRIVE, MANY OTHER OWNERS WITH THIS ISSUE. MOTOR COULD FALL OUT AND NO HELP AT ALL FROM CHRYSLER.
TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THE UNDERCARRIAGE WAS RUSTING OUT, IS THIS NOT A RECALL??
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO BE SERVICED, THE TECHNICIAN INFORMED THAT THE ENGINE CRADLE WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
WHY IS THE AUTOMOTIVE MAKERS ALLOWED TO PUT OUT CAR WITH HEADLIGHT LENSES THAT CLOUD UP AFTER 6-7 YEARS. THIS REDUCES VISABILITY AND COULD LEAD TO AN ACCIDENT.
ENGINE CRADLE IS RUSTED I CALLED CHRYSLER THEY SAID TOO BAD THAT I WOULD HAVE TO PAY FOR IT. THIS CAR WILL NOT PASS PA. INSPECTION WITH THIS RUST ISSUE IT IS UN SAFE TO DRIVE.
I HAVE A 2004 PACIFICA TOURING EDITION...PASSENGER SIDE LOWER CONTROL, HUB, SWAY BAR ROTTED OUT. WENT TO PICK UP PARTS AND EVERY CAR I CAME ACROSS HAD THE SAME ISSUE IN THE SAME PLACE. HOW CAN FIVE DIFFERENT CARS DRIVEN BY FIVE DIFFERENT PEOPLE HAVE THE SAME PROBLEM.....TWO WORDS...CRAPPY MATERIALS. CHRYSLER SHOULD PROCEED WITH A RECALL ON THE LOWER PASSENGER SIDE CONTROL ARM FOR THESE VEHICLES, THEY ARE ROLLING DEATH TRAPS.
AFTER TAKING MY PACIFICA IN FOR SERVICE I WAS NOTIFIED BY THE MECHANIC THAT MY ENGINE CRADLE HAS LARGE RUST HOLES IN IT. I CALLED THE CUSTOMER SERVICE NUMBER AT CHRYSLER AND WAS TOLD THAT YES THEY HAD AN ISSUE WITH THIS RUSTING CRADLE BUT ONLY A VERY NARROW RANGE OF VEHICLES WERE AFFECTED. AND MY MFR DATE FELL OUTSIDE THAT DATE RANGE. HOW CAN I HAVE THE EXACT ISSUE THAT THEY ADMIT TO BUT REFUSE TO MAKE THE REPAIRS BECAUSE THEY CREATED AN ARBITRARY DATE RANGE. I ALSO CANNOT BELIEVE THAT SO MANY COMPLAINTS HAVE BEEN LODGED AND WE ARE BEING IGNORED ! NBC NEWS IN CHICAGO DID AN INVESTIGATIVE PIECE ON THIS ISSUE IN 2014 AND IT IS STILL A VERY DANGEROUS ISSUE. I REFUSE TO SCRAP MY MINT CONDITION PACIFICA ! I HAD HEARD OF A CLASS ACTION SUIT IN OHIO AND WILL LOOK INTO THAT.
I OWN A 2004 CRYSLER PASIFICA THAT I PURCHASED NEW THAT HAS SEVERE RUST OF THE ENGINE CRADLE AKA SUBFRAME WHICH MAKES IT IMPOSSIBLE TO DRIVE THE CAR SAFELY OR SELL THE CAR AS WELL. THIS RUST SEEMS ABNORMAL FOR A CAR THAT IS 10 YEARS OLD. DOING RESEARCH ONLINE, WE HAVE NOTICED THAT CHRYSLER ADMITTED TO THE PROBLEM AND HAS FIXED CERTAIN CARS WITHIN SOME LIMITED PRODUCTION RUN SOLD IN CERTAIN STATES. OUR PROBLEM DOES NOT SHOW UP ON ANY RECALL LIST AND WE DON'T HAVE A RECORD OF CHRYSLER CONTACTING US ALTHOUGH THEY SHOULD HAVE. WHAT CAN I DO ABOUT THIS PROBLEM?
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT ATTEMPTED TO ILLUMINATE THE HEADLIGHTS, BUT THE HEADLIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER AND THE MECHANIC REPLACED THE TIPM MODULE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 247,000.
UPON TAKING MY VEHICLE TO BE SERVICED AFTER PURCHASE 1 DAY AGO, THE MECHANIC DISCOVERED THAT THE ENGINE CRADLE WAS RUSTED OUT ON THE RIGHT SIDE. THIS IS THE ONLY RUST ON THE UNDERSIDE OF THE VEHICLE. I AM CURRENTLY IN DISCUSSIONS WITH THE DEALER TO REMEDY THIS ISSUE, BUT HAVE DISCOVERED THAT THIS IS A FREQUENT PROBLEM.
WILL NOT PASS INSPECTION SAYS VAPOR LEAK, HAS REPLACED GAS CAP TWICE, NOT ABLE TO FIND LEAK. ALSO THE TRANSMISSION SHIFTS REALLY HARD , BROKEN MOTOR MOUNT
UPON INSPECTION FOR NOISE RELATED TO THE FRONT STRUTS, I NOTICE THAT THE ENGINE CRADLE, LEADING EDGE WAS RUSTED ALMOST COMPLETELY AWAY. I PARKED THE VEHICLE AND LOOKED ON "HTTPS://VINRCL.SAFERCAR.GOV/VIN/VINLOOKUP" WEBSITE AND ENTERED THE VIN ([XXX]), BUT DIDN'T FIND A RECALL NOTICE. I HAVE HAD NO FEWER THAN 4 INDIVIDUALS WHO PREVIOUSLY OWNED A 1994 PACIFICA TELL ME THAT THERE WAS A RECALL AND THAT THE DEALER FIXED THE PROBLEM BY REPLACING THE CRADLE WITH A NEW ONE. CAN ANYONE HELP ME? I AM HESITANT TO DRIVE THE VEHICLE IN ITS CURRENT CONDITION AND HAVE BEEN ADVISED BY 2 MECHANICS NOT TO. I BOUGHT THE VEHICLE USED IN 2008 AND DROVE IT FOR ALMOST 5 YEARS, BUT IT'S BEEN PARKED SINCE 2013. LOOKING FOR ADVICE ON PRESERVING MY $13,000 INVESTMENT. I WAS EXPECTING TO GET 200,000 MILES OUT OF THIS VEHICLE. IT HAS ~115,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2004 Chrysler Pacifica → · Every Pacifica year → · How the figures are calculated →