Page 14 of 18 · complaints 651–700 of 896

2004 Chrysler Pacifica complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System
Filed May 22, 2009112,000 milesNC

I HAVE A 2004 CHRYSLER PACIFICA AND IT HAS MAJOR PROBLEMS WITH STARTING. I HAVE BEEN IN VERY REMOTE PLACING AND THE CAR WILL NOT START. AFTER ABOUT 15 TO 20 ATTEMPTS THE CAR MAY TURN OVER. I HAVE CHANGED THE BATTERY AND THE STARTER AS WELL WITH NOT IMPROVEMENTS. I HAVE READ NUMEROUS ACCOUNTS OF OTHERS HAVING THIS PROBLEM AND CHRYSLER WILL NOT DO ANYTHING ABOUT IT. THIS CAR IS NOT SAFE OR RELIABLE. *TR

Exterior Lighting
Filed May 18, 200981,000 milesFL

LOW BEAM HEADLIGHTS NOT WORKING. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed May 7, 2009MD

I PURCHASED A CHRYSLER PACIFIC 2 WEEKS AGO AND IMMEDIATELY FOUND ISSUES WITH IT I TOOK IT BACK AND ASKED FOR IT TO BE FIXED. THEY KEPT IT FOR A DAY AND NOTHING WAS DONE. I GOT TO WORK ONEDAY AND IT WOULD NOT START. I TOOK IT SOMEWHERE ELSE TO BE LOOKED AT AND WAS TOLD THE FRONT TIRES RODS WERE BAD, THE STABILIZER WAS BAD AND 3 TIRES BALD. I CANT GET THE DEALER TO TAKE ME OUT OF THE LOAN AND GIVE ME MY MONEY BACK WHAT CAN I DO? *TR

Engine and Engine Cooling › Engine
Filed May 7, 200940,000 milesAZ

CHRYSLER PACIFICA ENGINE MOUNTS FAILURE AND NO REPLACEMENTS AVAILABLE. ENGINE MOUNTS HAVE FAILED 3 TIMES IN 120,000 MILES, BUT NOW THEY CAN'T BE REPLACED. NO AFTERMARKETS AVAILABLE AND CHRYSLER IS ON A "4 MONTH NATIONAL BACKORDER". MY MECHANIC CONFIRMS A DESIGN FAILURE, BUT NO ALTERNATIVES. EVERY PACIFICA HE KNOWS HAS AN ENGINE MOUNT FAILURE WITH NO OPTIONS FOR REPAIR. *TR

Electronic Stability Control (esc)
Filed May 7, 200940,000 milesMD

THERE WAS NO INCIDENT, MOTOR MOUNTS BREAK AT EASE AND HAVE BEEN ON BACK ORDER SINCE OCTOBER OF 08. I WAS TOLD BY REP AT CHRYSLER THAT MOUNTS ON PACIFICAS ALWAYS BREAK WAY BEFORE THEY ARE SUPPOSED TO. I HAVE BEEN WAITING 7 MONTHS FOR REPLACEMENT BUT CHRYSLER DOESN'T SEEM TO HAVE A CLUE AS TO WHEN THEY'LL BE IN. LAST I CHECK WHICH WAS LAST WEEK COULD BE MONTHS. THE MOUNTS ARE NEEDED TO KEEP THE ENGINE FROM FALLING OUT , NO MOUNTS MEANS I CAN'T DRIVE MY ONLY CAR. *TR

Structure › Frame and Members › Underbody Shields
Filed May 5, 200962,000 milesOH

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HER VEHICLE TO THE DEALER BECAUSE THE STEERING WHEEL SHAKES WHILE DRIVING 65 MPH. IN ADDITION, A NAIL WAS FOUND IN THE TIRE. THE DEALER STATED THAT INNER TIE RODS AND TIRE BALANCING WERE NEEDED. THEY FURTHER STATED THAT THE ENGINE CRADLE WAS CORRODED. THE DEALER TOOK PICTURES TO SEND TO THE MANUFACTURER SO THEY COULD BE ADVISED ON HOW TO PROCEED. THE CONTACT IS CURRENTLY WAITING ON A RETURN PHONE CALL FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS 62,000.

Structure
Filed May 4, 200955,000 milesCA

LOUD CLUNKING NOISE COMING FROM ENGINE DURING STARTS, STOPS, AND TURNS. DISCOVERED THE NOISE IS RELATED TO WEAK MOTOR MOUNTS CRACKING AND BREAKING. THROUGH ONLINE RESEARCH I HAVE DISCOVERED HUNDREDS OF SIMILAR COMPLAINTS ABOUT CHRYSLER PACIFICA MOTOR MOUNTS. THEY ARE NOT UNDER WARRANTY AND THE PARTS ARE NOT AVAILABLE DUE TO BACKORDER ISSUES. THIS IS A HUGE SAFETY ISSUE AS MOTORS CAN COME LOOSE DURING AN ACCIDENT NOT TO MENTION POTENTIAL DAMAGE TO OTHER PARTS OF THE VEHICLE DUE TO THE LOOSE MOTOR. CHRYSLER NEEDS TO INITIATE A RECALL TO REPLACE THE MOTOR MOUNTS. *TR

Vehicle Speed ControlCrash
Filed Apr 30, 200989,000 milesGA

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. UPON ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED UNEXPECTEDLY. AS A RESULT, THE CONTACT CRASHED INTO A RESTAURANT, ANOTHER VEHICLE, AND A HANDICAP POST. THE VEHICLE WAS COMPLETELY DESTROYED, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. SHE HAD TO TURN OFF THE ENGINE TO STOP IT FROM REVVING. THE VEHICLE WAS INSPECTED, BUT THE TECHNICIAN COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WOULD NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 89,000. UPDATED 05/06/09 *BF UPDATED 05/08/09.*JB

Engine and Engine Cooling
Filed Apr 26, 200970,000 milesGA

I HAVE A CHYRSLER 04 PACIFICA AND IT HAS BEEN TROUBLE FOR WAY OVER A YEAR NOW. IT NEEDS MOTOR MOUNTS AND THERE IS NONE AVAILABLE AND HAS NOT BEEN IN A YEAR. THE CHYRSLER DEALER AND CORPORATION HAS NO CLUE TO WHEN AND IF THEY WILL EVER HAVE THESE MOUNTS. I STILL HAVE THOUSANDS OF DOLLARS TO PAY FOR THIS CAR AND IT IS ABOUT TO PUT ME ON MY TWO FEET. I HAVE HAD TO REPLACE TWO SETS OF HEAD LIGHTS IN WHICH BOTH TIMES THEY WENT OUT AT THE SAME TIME AND I HAVE HAD TO REPLACE THE ALTERNATOR AND STARTER WITHIN A MONTH OF EACH OTHER AND THE IDLE PULLEY HAD TO BE REPLACED. THE ONLY THING THAT CHYRSLER RECALLED THAT WAS RECENTLY FIXED WAS THE ERG VALUE. ALL OF THIS OTHER STUFF IS OUT OF POCKET AND THE MOTOR MOUNTS ARE IN DEMAND ALL OVER THE U.S. TAKE A LOOK AT TOPIX.COM/ CHRYSLER MOTOR MOUNTS AND YOU WILL SEE 41 OTHER PEOPLE LIKE ME WITH THE SAME PROBLEM. *TR

Engine and Engine Cooling
Filed Apr 23, 200936,000 milesCA

MOTOR MOUNT FAILURE ON CHRYSLER PACIFICA. NOISE UPON BRAKING. *TR

Engine and Engine Cooling › Engine
Filed Apr 22, 200979,000 milesAZ

WHEN YOU STOP YOU HEAR AND FILL A LARGE CLANK AND THE ENGINE MOVING FORWARD. WE TOOK IT TO THE SHOP AND WAITED 2 MONTHS FOR THE FIRST MOTOR MOUNT TO BE ORDERED AND RECEIVED THERE WAS A NATIONAL BACKORDER. WHILE IN THE SHOP THEY DISCOVERED THE FRONT MOTOR MOUNT WAS NOW BAD. THIS TIME THERE IS 2600 ON NATIONAL BACK ORDER AND THIS TIME THERE IS NOT A TIME FRAME TO HAVE IT FIXED. I CALLED CHRYSLER AND THEY WILL NOT TALK TO ME BECAUSE I BOUGHT MY CAR USED IN 2006. CHRYSLER DOES NOT SHOW ME AS THE ORIGINAL OWNER. I AM DRIVING MY FAMILY IN A CAR THAT IS UN-SAFE. IF CHRYSLER KNOWS OF THE ISSUE THEN WHY ARE THEY NOT DOING ANYTHING TO HELP. ANY DEALER I CALL OR EMAIL TELLS ME THE SAME THING. THEY SAY THEY RECEIVE MANY CALLS A DAY ABOUT THE PART BUT THEY DON'T KNOW. YOU CAN PUT YOUR NAME ON THE LIST AND PAY FOR IT BUT CAN NOT GIVE YOU A TIME LINE TO GET IT FIXED. NOW MY WARRANTY IS UP DURING THIS WAIT. IT IS GOING ON 5 MONTHS NOW. *TR

Power Train
Filed Apr 20, 2009PA

MY CAR WAS RECENTLY STATE INSPECTED AND IT WAS DISCOVERED THAT I NEEDED THE FRONT AND REAR MOTOR MOUNTS ON MY 2004 CHRYSLER PACIFICA. AFTER RESEARCHING THE PROBLEM, I READ COMPLAINTS FROM MANY OWNERS WHO HAD THE EXACT SAME FAILURES WITH THEIR PACIFICA'S DESPITE LOW MILEAGE (30,000 TO 40,000 MILES). THE PROBLEM APPEARS TO BE A SERIOUS DEFECT WITH THIS CAR BECAUSE THE MOTOR MOUNT IS ON BACKORDER WITH THE MAJORITY OF CHRYSLER DEALERS. A CHRYSLER PARTS DEPARTMENT EMPLOYEE AT REEDMAN'S DEALERSHIP IN LANGHORNE, PA. TOLD ME THE PART IS ON BACKORDER WITH NO AVAILABILITY DATE FORECASTED. THE EMPLOYEE TOLD ME THIS IS A SURE SIGN OF A SERIOUS PROBLEM WHEN THIS OCCURS. I HAVE A PROBLEM NOW BECAUSE I WON'T BE ABLE TO DRIVE MY CAR WHEN THE STATE INSPECTION STICKER EXPIRES THE END OF APRIL. I HAVE READ THE SHORTAGE IS POSSIBLY SELF INFLICTED SO AS TO AVOID WARRANTY REPAIRS. I DON'T BELIEVE THAT IS TRUE BECAUSE BAD MOTOR MOUNTS COULD LEAD TO AN ACCIDENT AND LIABILITY ISSUES. HOWEVER, I DO BELIEVE THIS NEEDS TO BE INVESTIGATED AND IF DEEMED CREDIBLE A RECALL INITIATED TO CORRECT THE REASON FOR THE EARLY FAILURES I.E. DEFECTIVE PART OR ENGINEERING FLAW. *TR

Exterior Lighting
Filed Apr 19, 200992,000 milesMD

HEADLAMP 2004 CHRYSLER PACIFICA FAILURE (THIS WAS A RECALL ITEM ON 2005 MODEL ) THE RIGHT SIDE FAILED IN 2004 BUT WAS REPAIRED BY CHRYSLER NOW THE LEFT SIDE FAILED THIS COULD INCREASE THE RISK OF A NEGATIVE DRIVER OUTCOME (CRASH). *TR

Air Bags › FrontalCrash
Filed Apr 14, 200978,000 milesNY

I WAS DRIVING THROUGH SLUSH DOWN A HILL WHEN THE ABS BRAKES FAILED TO SLOW ME DOWN AND I HIT TREES HEAD ON AT ABOUT 40 MPH. THE AIRBAGS NEVER DEPLOYED. TWO SYSTEMS FAILED ON THE 2004 CHRYSLER PACIFICA AWD CAR. I WAS NOT INJURED, OTHER THAN A FEW SEAT BELT BRUISES, BUT THE CAR WAS TOTALED. *TR

Air Bags
Filed Apr 13, 200914,200 milesIL

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHENEVER THE CONTACT TURNS THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATES. THE DEALER ORDERED A CLOCK SPRING; HOWEVER, THE PART HAS BEEN ON BACK ORDER FOR OVER TWO WEEKS. AS A RESULT, THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE CONTACT DOES NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 14,200.

Engine and Engine Cooling › Engine
Filed Apr 10, 200955,000 milesMO

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A POPPING SOUND IN THE FRONT OF THE VEHICLE UNDERNEATH THE HOOD. THE DEALER COULD NOT DUPLICATE THE FAILURE. SHE HAD AN INDEPENDENT MECHANIC INSPECT THE VEHICLE AND IT WAS DISCOVERED THAT THE REAR MOTOR MOUNT TRANSMISSION WAS FRACTURED. THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS ON NATIONAL BACK ORDER. THERE WERE 12,000 PARTS THAT WERE EXPECTED TO ARRIVE. THE CONTACT HAD BEEN WAITING TWO MONTHS FOR THE PART TO ARRIVE. CURRENTLY, THE PART HAS NOT YET ARRIVED AND IS STILL ON BACK ORDER. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 55,000.

Engine and Engine Cooling
Filed Apr 9, 200965,000 milesCA

THE WATER HOSE BECAME DISCONNECTED FROM THE RADIATOR ON MY 2004 CHRYSLER PACIFICA , AND THE REPAIR SHOP STATED MY MOTOR MOUNTS SHOULD BE REPLACE BECAUSE THE ENGINE IS NOT STATIONARY WHICH CAUSED THE PROBLEM. THERE IS ALSO KNOCKING AND POPPING NOISES WHEN I BREAK OR TURN CORNERS. I TOOK MY CAR IN TO HAVE THE REPAIRS DONE, BUT WE CAN'T FIND PARTS BECAUSE TOO MANY OTHER CHRYSLER OWNERS NEED TO COMPLETE THE SAME TYPE REPAIRS. I CONTACTED CHRYSLER CORPORATION FOR POSSIBLE RECALL, BUT THE ITEMS OR NOT LISTED. I PURCHASE THE EXTENDED WARRANTY AT THE TIME OF PURCHASE, BUT NOTHING THAT GOES WRONG WITH THE CAR IS COVERED. HELP! THERE ARE TOO MANY PROBLEMS WITH THE CAR. *TR

Structure › Frame and Members
Filed Mar 13, 200933,900 milesIL

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP FOR A ROUTINE OIL CHANGE, SHE WAS INFORMED THAT THE PASSENGER SIDE CRADLE WAS CORRODED. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE SUBFRAME WOULD NEED TO BE REPLACED AT THE COST OF $4,000. THE CURRENT AND FAILURE MILEAGES WERE 33,900. UPDATED 12/09/09 *BF UPDATED 12/10/09.*JB

Exterior Lighting
Filed Mar 7, 200948,000 milesFL

OWN SINCE NEW 2004 CHRYSLER PACIFICA , (MFG.: FEB 2004). ORIGINALLY EQUIPPED WITH H7 HALOGEN LOW & HIGH BEAMS. ON NOV. 16, 2008, REPLACED LOW-BEAM H7 BULBS WITH 35W DDM HID KITS (HTTP://WWW.DDMTUNING.COM/PRODUCTS/DDM_35W_55W_SLIM_BALLAST_HID_KIT-101-60.HTML). HAVE ALREADY BEEN SUCCESSFULLY (FOR ALMOST TWO YEARS) USING A SIMILAR PAIR IN MY 1987 MERCEDES 300SDL, (9004 BULB FORM FACTOR WITH HIGH/LOW BEAM ELECROMAGNETOMECHANICAL ACTUATORS). ISSUE IS NOT WITH DDM UPGRADES BUT WITH THE PACIFICA! ONLY UPON ROUGHLY BELOW 60F AMBIENT TEMP. AND AFTER LIGHTS HAVE RUN FOR A FEW MINUTES, THEY RECYCLE (I.E. FLASH OFF AND BACK ON), MOSTLY BOTH AT ONCE WHEN: A) STARTING FROM INITIAL STANDSTILL AFTER BOARDING AND THE POWER LOCKS AUTOMATICALLY ACTUATE TO CLOSE THE VEHICLE. B) SOMETIMES WHEN VEHICLE STARTS FROM STANDSTILL, EVEN WITHOUT POWER LOCKS ACTUATING. C) SOMETIMES WHEN SHIFTING FROM REVERSE TO DRIVE (E.G. GETTING OUT OF A PARKING). ISSUE NEVER OCCURS WHEN VEHICLE CRUISES, REGARDLESS OF ROAD BUMPINESS (NO LOOSE CONNECTION) AND HOW LONG AM DRIVING. FOUND SIMILAR ISSUES ON 2004 PACIFICA AND CHRYSLER 300M, SOME EVEN WITH OEM HIDS (NOT RETROFITS AS ME). 1) HTTP://VIDEO.AOL.COM/VIDEO-DETAIL/CHRYSLER-300C-OEM-HID-HEADLIGHT-PROBLEM-MALFUNCTION-HAZZARD/1136800140 2) HTTP://WWW.JUSTANSWER.COM/QUESTIONS/1RZYH-OWN-2004-CHRYSLER-PACIFICA 3) HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?ED_SEARCHRESULTS@@.EF16284!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.EF16284%20WHAT%20TYPE%20OF%20HEADLIGHT%20ON%202005%20PACIFICA

Equipment › Electrical › Radio/Tape Deck/Cd Etc.
Filed Feb 26, 200958,786 milesOH

RADIO GONE OUT IN A 04 CHRYSLER PACIFICA. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Feb 20, 200958,629 milesVA

I OWN A 2004 CHRYSLER PACIFICA AWD. I HAVE HAD MY CAR SERVICED 3-4 TIMES FOR A "CHECK TIRE SYSTEM LIGHT". EACH TIME, THE CHRYSLER MECHANIC HAS BEEN UNABLE TO RESOLVE THE ISSUE. IM GIVEN A WE COULD NOT FIGURE IT OUT OR THE ALERT DID NOT COME ON WHY IN THEIR SHOP. THIS HAS BEEN AN ONGOING ISSUE SINCE SEPTEMBER 2007. *TR

Fuel System, GasolineFire
Filed Feb 19, 200946,100 milesNY

FIRE IN THE ENGINE COMPARTMENT THAT ENDED UP IN A TOTAL LOSS OF THE VEHICLE. AUTO ADJUSTER NOTIFIED THE FUEL LINE CAUSED THE FIRE. *TR

Fuel System, Gasoline
Filed Feb 2, 200953,000 milesNH

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT'S FUEL TANK WAS PUNCTURED BY ROAD DEBRIS. IN THE PRESENCE OF AN IGNITION SOURCE, A FIRE COULD HAVE RESULTED. HE TOOK THE VEHICLE TO A LOCAL REPAIR SHOP AND THE TECHNICIAN STATED THAT BECAUSE THE COMPONENT WAS MANUFACTURED OUT OF INSUFFICIENT MATERIALS, IT EASILY FAILED. THE FUEL TANK WAS REPLACED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 53,000.

Engine and Engine Cooling
Filed Jan 28, 200957,000 milesCA

IN INVESTIGATING UNUSUALLY FAST AND UNEVEN TIRE WEAR, MECHANIC DOING ALIGNMENT NOTICED SIDE ENGINE MOUNT PARTIALLY BROKEN AND FRONT ENGINE MOUNT COMPLETELY BROKEN AND DETACHED, SO THAT ENGINE MOVES WHILE CAR IS IN MOTION. CAR CANNOT BE SAFELY DRIVEN UNTIL REPAIRED, AND CHRYSLER CANNOT SUPPLY FRONT ENGINE MOUNT. PRIVATE GARAGE REPLACED BOTH MOUNTS AND NEW FRONT ENGINE MOUNT FAILED IMMEDIATELY WHEN CAR STARTED TO MOVE. PART APPEARS DEFECTIVE, OR SOME OTHER DESIGN FLAW CAUSES FAILURE. CHRYSLER DEALER REPORTS 1300+ FRONT ENGINE MOUNTS ON BACKORDER WITH SUPPLIER, INDICATING WIDESPREAD PROBLEM. *TR

Air Bags › Side/WindowCrash2 injured
Filed Jan 11, 200986,000 milesCO

I WAS T-BONED BY A VEHICLE THAT RAN A RED LIGHT AND NONE OF MY AIR BAGS INCLUDING SIDE IMPACT ONES DEPLOYED. THE CRASH TOTALED MY CAR AND I SUFFERED A BROKEN HAND, NECK AND BACK INJURIES. *TR

Tires › Pressure Monitoring and Regulating Systems
Filed Jan 8, 200984,000 milesIN

TIRE PRESSURE SENSORS ON CHRYSLER MODELS ARE PRONE TO VALVE CORE CORROSION. THIS CONDITION CAN RESULT IN VALVE CORE FAILURE AND SUBSEQUENT, RAPID RELEASE OF TIRE AIR PRESSURE. THE VALVE CORE SEPARATES LEAVING THE THREADED PORTION OF THE CORE INSIDE THE VALVE STEM. THIS CONDITION HAS PRESENTED TWICE DURING ATTEMPTS TO INFLATE TIRES TO PROPER PRESSURE AND ONCE WHILE DRIVING. THE LATTER INCIDENT RESULTED IN THE DESTRUCTION OF THE TIRE. THIS ISSUE IS COMMON IN CHRYSLER VEHICLES ACCORDING TO MULTIPLE TIRE REPAIR FACILITIES THAT I HAVE MADE INQUIRIES WITH. *TR

Power Train › Automatic Transmission
Filed Jan 7, 2009103,000 milesMI

ON DEC 19, 2008 MY 2004 PACIFICA STARTED STALLING WHEN DRIVING HOME FROM WORK, IT DID THIS APPROXIMATELY (20) TIMES IN RUSH HOUR TRAFFIC. I WOULD PUT IT IN NEUTRAL AND SOME TIMES IT WOULD START UP IMMEDIATELY AND SOMETIMES IT WOULD DELAY BY SEVERAL MINUTES. I DROVE THE CAR TO MY MECHANICS; WHICH WAS CLOSED, AND LEFT IT THERE, THE NEXT DAY IT WOULD NOT ACT UP FOR HIM AND HE RAN A DIAGNOSTIC THAT SHOWED HIM NOTHING. ALTHOUGH HE DID FIND A RECALL ON THE PCM NEEDING REPROGRAMMED FOR STALLING ISSUES. WE THEN TOOK IT TO SHUMAN CHRYSLER IN WALLED LAKE, MI. AND DROPPED IT OFF. THEY REPLACED THE SOLENOID AND CONFIRMED THAT THE REPROGRAMMING WAS DONE PRIOR TO THIS PROBLEM. COST WAS $237.50. ON CHRISTMAS EVE ON A BUSY ROAD THE CAR STALLED OUT AGAIN, AND TOOK SEVERAL ATTEMPTS BEFORE IT KEPT RUNNING. HERE WE WERE SITTING IN A DEAD CAR, ON ONE OF THE MOST WIDELY KNOWN EVENINGS WITH DRUNKS ON THE ROAD. WE PROCEEDED TO OUR DESTINATION AND AT THE END OF THE EVENING WE HAD SOMEONE FOLLOW US HOME WITH MY ELDERLY MOTHER IN THEIR CAR. WE TOOK IT BACK TO THE DEALERSHIP ON THE 26TH AND THEY REPLACED THE GROUND TO THE TRANSMISSION CASE FROM THE BATTERY. NO CHARGE THIS TIME. ON THE 27TH THE CAR STALLED AGAIN 3 TIMES ON US, WE GOT TO OUR DESTINATION AND DISCONNECTED THE BATTERY TO REBOOT THE COMPUTER AND IT WORKED UNTIL DEC 30TH, WHEN THE DEALERSHIP PICKED IT UP FROM THE LOCATION WHERE IT WOULD NOT START, RIGHT BEFORE THE TOW TRUCK STARTED LOADING IT; IT STARTED AND QUIT AGAIN. IT HAS BEEN AT THE DEAL

Fuel System, Gasoline
Filed Jan 6, 200940,000 milesIL

DRIVING ON THE ROAD DOING ABOUT 35 MPH AND I RAN OVER A PIECE OF METAL WITH MY TIRE. BY THE TIME I GOT HOME I SMELLED GAS, LOOKED UNDER MY CAR, AND THE GAS WAS GUSHING OUT OF MY TANK UNDER THE CAR. *TR

Structure › Frame and Members
Filed Jan 5, 200971,000 milesMD

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT HAS BEEN TAKING HIS VEHICLE TO THE DEALER FOR AN OIL CHANGE AND SERVICE EVER SINCE IT WAS PURCHASED. THE DEALER STATED THAT THE FRAME OF HIS VEHICLE WAS RUSTED THROUGH AND FAILED. THE VEHICLE WAS UNABLE TO BE DRIVEN AND THE CONTACT MUST PAY FOR THE REPAIR COSTS. THE DEALER NEVER WARNED HIM OF ANY FAILURES. THE MANUFACTURER STATED THAT THEY COULD NOT ASSIST. THE VEHICLE IS STILL AT THE DEALER AWAITING REPAIR. THE FAILURE MILEAGE WAS 71,000. UPDATED 02/06/09 *BF THE VEHICLE PULLED TO THE LEFT. THE DEALER PERFORMED AN ALIGNMENT AND REPLACED THE TIE ROD ENDS. UPDATED 02/06/09. *JB

Structure › Frame and Members
Filed Dec 29, 2008MD

WENT IN FOR AN OIL CHANGE AND WAS ASKED TO COME INTO THE SHOP (TATE) GLENBURNIE, MD AND WAS SHOWN THE FRAME OF MY CAR ON THE PASSENGER SIDE WAS RUSTED OUT AND ACTUALLY SPLIT. WAS TOLD IT'S NOT COVERED BY CHRYSLER AND A NEW FRAME WAS $3,000.00 PLUS LABOR OF ABOUT $1,000.00. WAS TOLD THE CAR WAS UNSAFE TO DRIVE. HAD TO RENT A CAR TILL I FIGURE OUT WHAT TO DO. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 23, 2008174,000 milesAK

2004 CHRYSLER PACIFICA. NO ACCIDENTS EVER. 74K MILES. DEFROST AND FOOT HEATER BOTH QUIT WORKING AT THE SAME TIME. NO ONE HAS ANY IDEA HOW TO FIX THE PROBLEM. MY WINDSHIELD ICES UP AND I CAN'T SEE TO DRIVE. *TR

Engine and Engine Cooling › Engine
Filed Dec 22, 200875,000 milesMI

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT TOOK HIS VEHICLE TO THE MECHANIC FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THE FRONT MOTOR MOUNT NEEDED TO BE REPLACED BECAUSE IT WAS LEAKING. THE MANUFACTURER STATED THAT THE PART HAS BEEN ON BACK ORDER SINCE NOVEMBER 13, 2008, AND WILL BE UNAVAILABLE UNTIL FEBRUARY OF 2009. THE VEHICLE IS UNABLE TO BE DRIVEN. THE FAILURE MILEAGE WAS 75,000.

Vehicle Speed Control
Filed Dec 1, 200848,000 milesOH

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD STICK WHEN IT WAS DEPRESSED. THE DEALER STATED THAT THE THROTTLE BODY WAS BUILDING CARBON AND CAUSED THE PEDAL TO STICK. THE DEALER CLEANED THE THROTTLE HOUSING, BUT THE FAILURE STILL PERSISTS. THE DEALER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AT THE COST OF $200. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 48,000 AND CURRENT MILEAGE WAS 60,000.

Fuel System, Gasoline
Filed Nov 4, 200855,000 milesKS

THIS VEHICLE HAS HAD THE SIPHONING HOSES TO THE GAS TANK REPLACED THREE TIMES. WHICH ALL THREE FAILED ALL THREE TIMES. THE FUEL PUMP HAS BEEN CHANGED. THE WHOLE FUEL TANK HAS BEEN REPLACED. THE GAS GAUGE FLUCTUATES FROM HALF TANK TO EMPTY. THE CHECK ENGINE LIGHT COMES ON EVERY WEEK. AFTER RESETTING BY THE SERVICEMAN IT COMES BACK ON WITH IN A WEEK. ALL OF THESE SAFETY DEFECTS HAVE BEEN REPAIRED HOWEVER IT REMAINS DOING ALL OF THE ABOVE LEAVING THIS VEHICLE TO BE VERY UNSAFE. PLEASE NOTE THIS SO THAT ANY OTHERS MAY HAVE THIS TO REFER TO. *TR

Vehicle Speed Control
Filed Oct 13, 200855,000 milesGA

CRUISE CONTROL WOULD SLOW DURING A STRAIN THEN OVER TIME COMPLETELY QUIT WORKING. THE VACUUM HOSE HAS BEEN REPLACES AROUND 3 TIMES AND ANOTHER PART ONCE. THE CRUISE CONTROL HAS QUIT WORKING ONCE AGAIN. *TR

Air Bags › Side/WindowCrash5 injured
Filed Oct 12, 2008IL

04 CHRYSLER PACIFICA WAS STRUCK ON THE PASSENGER SIDE BY A SEMI, AS A RESULT OF THAT THE PACIFICA THEN STRUCK THE GUARD RAIL ON ITS DRIVERS SIDE. THE IMPACT WAS GREAT ENOUGH TO BREAK MULTIPLE WINDOWS, TAKE A TIRE COMPLETELY OFF ITS RIM, AND YET THE SIDE AIRBAGS DID NOT COME OUT. *TR

Suspension › Front
Filed Oct 7, 200867,000 milesTX

TOOK THE `04 PACIFICA TO DEALERSHIP FOR CLUNKING NOISE ON DRIVERS SIDE FRONT. DIAGN. WAS FOR TWO HYDRAULIC MOTOR MOUNTS $600. NOW TELLS ME THE CLUNK IS STILL THERE AND NEEDS UPPER AND LOWER CONTROL ARMS REPLACED $800. I AM DISGRUNTLED THAT FIRST AND FOREMOST THIS IS COSTING ME SO MUCH TO REPAIR, BUT SECONDLY THE MANUFACTURER HAS BEEN AWARE OF THESE DEFECTS FOR QUITE SOME TIME. MANY COMPLAINTS AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EC024/186 DISCUSS THIS VERY SAME ISSUE. IT APPEARS THAT CHRYSLER HAS BEEN AWARE OF THIS DEFECT SINCE THE FIRST YEAR OF PRODUCTION, BUT HAS NOT OFFERED UP ANY RECALL. THIS IS A MAJOR MECHANICAL FAILURE WAITING TO HAPPEN AND ALL OF THESE VEHICLES NEED TO BE RECALLED AND REPAIRED BEFORE MAJOR ACCIDENTS OCCUR. THESE VEHICLES ARE PREDOMINANTLY BEING DRIVEN BY FAMILIES AND THERE NEEDS TO BE A REMEDY BEFORE ANY CRITICAL FAILURE OF PARTS NEEDLESSLY TAKES ANY LIVES. I IMPLORE YOU TO ACT ON THIS COMPLAINT. *TR

Engine and Engine Cooling › EngineFire
Filed Sep 2, 200820,000 milesMI

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE VEHICLE MADE A PUFFING NOISE. THE CONTACT DROVE UP THE ON RAMP AND THE VEHICLE BEGAN TO SMOKE. THE TIRES CAUGHT FIRES. SHE EXITED THE VEHICLE AND NOTICED FLAMES ON THE UNDERCARRIAGE OF THE VEHICLE. THE POLICE AND FIRE DEPARTMENT WERE NOTIFIED. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS UNKNOWN AND THE FAILURE MILEAGE WAS 20,000.

Structure › Frame and Members
Filed Aug 28, 200852,000 milesOH

2004 CHRYLSER PACIFICA ENGINE CRADLE RUSTED OUT, TIE ROD REPLACED ABOUT ONE YR AGO. DEALER WON'T COVER COST D/T WARRANTY EXPIRED. 53,000 MILES ON CAR. MAJOR SAFETY ISSUE D/T ENGINE/TRANS COULD FALL OUT WHILE DRIVING. INSTRUCTED ONLY TO DRIVE CAR IF NECESSARY. AVOID BUMPS! HAVE FOUND MULTIPLE C/O ON INTERNET ON SAME MATTER. I SHOULD NOT HAVE TO PAY FOR POOR QUALITY OF METAL USED ON FRAME WORK. *TR

Power Train › Automatic Transmission
Filed Aug 3, 20088,300 milesCA

2004 CHRYSLER PACIFICA. I PURCHASED A PACIFICA ON 4/23/08, ON 4/25 I NOTICED THAT IT WAS NOT SHIFTING SMOOTHLY BUT REALLY WASN'T AFFECTING MY DRIVING. ON 7/7/08 WHILE DRIVING THE CAR STUTTERED WHILE TRYING TO SHIFT ONCE AGAIN AND THEN THREW ITSELF INTO A LOW GEAR. THIS CAUSED THE CAR TO JUMP FORWARD AND ALMOST HIT ANOTHER VEHICLE. THE CAR WOULD NOT SHIFT AFTER THAT. I DROPPED OFF THE CAR AT DODGE SERVICE ON 7/9 AND GOT THE CAR BACK 7/14. THE CAR DID THE SAME THING AGAIN 7/15 AND WAS DROPPED OFF THE SAME DAY, I PICKED UP THE CAR ON 7/22 AND BY 7/23 MIDDAY WAS BACK IN SERVICE AGAIN. I PICKED UP THE CAR ON 7/29 AND 7/30 THE CAR WAS RETURNED TO SERVICE I HAVE BEEN TOLD THAT THE CAR WILL BE READY BY 8/4 TO PICK UP. THIS HAS ALMOST CAUSED SEVERAL ACCIDENTS AND SEVERAL HOURS OF WORK MISSED. I AM AFRAID OF DRIVING THIS VEHICLE AS I DRIVE WITH MY 2 KIDS IN THE CAR AND ALSO IN SCHOOL PARKING LOTS, THE WAY IT JOLTS FORWARD WHEN IT DECIDE TO ACT UP COULD BE LETHAL IN A SCHOOL LOT WHERE KIDS ARE. UPON ORDERING A CARFAX REPORT WE FOUND THAT THIS IS A CONTINUING ISSUE SINCE 2005. *TR

Electrical SystemFire
Filed Jul 31, 200856,000 milesCO

1. DRIVING HOME FROM WORK, 6 PM HEADING EAST ON HWY 119 WAITING TO TURN LEFT ON WC RD 3.5. TING , TING SOUND, WARNING LIGHTS CAME ON AND VEHICLE CAUGHT ON FIRE. PUT OUT WITH HOSE AND DISCONNECTED BATTERY. ALTERNATOR WAS GLOWING ORANGE, ENGINE HARNESS SMOKING, GROUND STRAPS BURNED OFF, AND AIR CLEANER ON FIRE. TOWED TO CHRYSLER DEALER AND CHRYSLER SAID IT WAS NOT A MECHANICAL DEFECT, BUT I DISAGREE. THE CONSEQUENCE IS I HAVE A DAMAGED CAR. *TR

Structure › Frame and Members
Filed Jul 29, 2008126,000 milesCT

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. HE TOOK THE VEHICLE TO A MECHANIC TO INSPECT THE TRANSMISSION. THE DIAGNOSIS WAS THAT THE ENTIRE FRONT END OF THE VEHICLE HAD ROTTED OUT AND DROPPED TWO TO THREE INCHES BELOW THE ENGINE. THE COST OF THE REPAIR WAS $4,000, IN WHICH THE DEALER WAS WILLING TO PAY FOR HALF. THE CURRENT AND FAILURE MILEAGES WERE 126,000. UPDATED 09/17/08. *LJ UPDATED 09/25/08. *JB

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jun 24, 2008KS

2004 CHRYSLER PACIFICA APPEARS TO HAVE A FLAW IN THE FUEL TANK. CONSUMER STATES THAT WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE SHUT DOWN COMPLETELY. *NJ THE CONSUMER STATED A FEW WEEKS PRIOR HE/SHE WERE HAVING PROBLEMS WITH THE GAS GAUGE. ONCE THE GAUGE WAS DOWN TO A HALF A TANK, THE NEEDLE WOULD FLUCTUATE AND THE ELECTRONIC GAUGE WOULD SUDDENLY DROP 20 MILES TO EMPTY. AT ONE POINT THE ENGINE LIGHT ILLUMINATED. THE MECHANIC TURNED THE ENGINE LIGHT OFF, HOWEVER A COUPLE OF WEEKS LATER, THE LIGHT ILLUMINATED AGAIN. THE MECHANIC EXPLAINED THAT EVEN THOUGH THERE WAS FUEL IN ONE SIDE OF THE TANK, IT WAS NOT PUMPING TO WHERE IT NEEDED TO BE IN ORDER FOR THE VEHICLE TO CONTINUE RUNNING. THE MECHANIC REPLACED THE SIDE FUEL MODULE ON BOTH SIDES, THE FUEL MODULE AND FUEL PUMP MODULE. *JB

Engine and Engine Cooling › Engine
Filed May 28, 200849,000 milesPA

1. OIL HAS BEEN CHANGED BY DEALER SINCE VEHICLE WAS NEW. ODD OCCASION, DUE TO LOCATION ISSUES, OIL HAD TO BE CHANGED AT A GOODYEAR SERVICE DEPARTMENT. 2. GOODYEAR SERVICE WRITER INFORMED US THE DRAIN HOLE THREADS ON OIL PAN WERE STRIPPED BY THE LAST PLACE TO CHANGE OIL. INFORMED OIL PAN NEEDED TO BE REPLACED. CONTACTED CHRYSLER DEALER WHERE WORK HAD ALWAYS BEEN DONE. THEY DENIED RESPONSIBILITY, BUT ACKNOWLEDGED THE WIDE-SPREAD INCIDENCE OF THIS PROBLEM WITH OTHER PACIFICA MODELS AROUND THE COUNTRY. 3. AFTER BEING PUT OFF FOR MORE THAN 6 WEEKS, WE ARE HAVING THE OIL PAN DRAIN HOLE RE-THREADED (IT CAN ONLY BE DONE ONCE), BY A TRUSTED MECHANIC TRAINED BY CHRYSLER. WE WILL DETERMINE WHAT NEEDS TO DONE LONG-TERM AS ADVISED BY THIS MECHANIC. *TR

Suspension
Filed May 24, 200846,067 milesCA

VEHICLE WAS MAKING A CLUNKING NOISE AT ACCELERATION, VEHICLE WAS ALSO MAKING NOISES THAT SOUNDED LIKE THE SHOCKS NEEDED TO BE REPLACED. DEALERSHIP TOLD ME THAT THE BOTH LOWER CONTROL ARMS WERE BROKEN AND NEEDED TO BE REPLACED ALONG WITH THE FRONT AND REAR MOTOR MOUNTS. AFTER THIS WAS DONE 2 DAYS LATER VEHICLE CHECK ENGINE LIGHT CAME ON DEALERSHIP HAS TOLD ME THAT THE EMISSION PUMP AND SOLENOID HAS FAILED - THE EMISSION PUMP WAS JUST REPLACED IN NOVEMBER 2007. FROM REVIEWING THE WEBSITE IT LOOKS LIKE CHRYLSER NEEDS TO TAKE RESPONSIBILITY FOR SERVICE. I HAVE ASKED THEM FOR ALL OF MY PARTS THAT THEY ARE REMOVING FROM MY VEHICLE SINCE I NO LONGER TRUST THE DEALERSHIP AND WILL BE LOOKING FOR AN OUTSIDE MECHANIC TO SERVICE MY CAR. MG *TR

Electrical SystemCrash
Filed May 13, 200862,000 milesKY

I RECENTLY PURCHASED A 2004 CHRYSLER PACIFICA. IN THE PAST 3 MONTHS, MOST OF THE ELECTRICAL SYSTEM HAS STARTED MALFUNCTIONING. THE AIR VENTS HAVE "STUCK" WHERE AIR WILL ONLY BLOW THROUGH THE DASH VENTS KEEPING THE DEFROST VENTS FROM WORKING WHICH MAKES IT UNUSABLE TO DRIVE IN RAIN OR COLD WEATHER. THE DASH DISPLAYS AND LIGHTS HAVE STOPPED WORKING TOTALLY. THE FUEL GAUGE WILL SUDDENLY SWING FROM THE CORRECT POSITION TO EITHER FULL OR EMPTY, THEN GO BACK TO NORMAL AFTER A COUPLE OF MINUTES. THE HEADLIGHTS WORK INTERMITTENTLY AND GO OFF WITH NO NOTICE. WE ARE CURRENTLY UNABLE TO DRIVE THE VEHICLE AT NIGHT, DURING RAIN AND WHENEVER THE TEMPERATURE GETS BELOW ABOUT 50 DEGREES. IT HAS ALSO STARTED INTERMITTENTLY SHUTTING OFF DURING DRIVING AT ANY SPEED. THIS VEHICLE IS NOW TOTALLY UNSAFE. I HAVE TAKEN IT TO 5 DIFFERENT DEALERS TO BE LOOKED AT. ONE REPLACED A COMPUTER MODULE, WHICH DID NOTHING. ANOTHER REPLACED AN ELECTRONIC MODULE FOR THE HEADLIGHTS, WHICH AGAIN DID NOTHING. TWO COULDN'T FIGURE IT OUT AFTER EACH HAVING THE VEHICLE AT LEAST 1 WEEK EACH. THE FIFTH SAID THAT THE ENTIRE ELECTRICAL SYSTEM (WIRING HARNESSES, COMPUTERS AND MODULES) WOULD HAVE TO BE REPLACED AT A COST OF OVER $4000! HE STATED THAT THE ELECTRONICS ON THE EARLY MODEL PACIFICAS IS KNOWN TO START SHORTING OUT BY THE DEALERS AND THAT THEY "PIECE MEAL" IT TOGETHER BY REPLACING PART AFTER PART UNTIL MOST OR ALL OF IT IS REPLACED. FROM THE ODI SITE I SEE THAT THIS SEEMS TO BE A CONTINUING WIDE SPREAD PROBLEM WITH

Electrical System › Instrument Cluster/Panel
Filed Apr 28, 200868,729 milesCA

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE CONTACT STARTS THE VEHICLE, THE FUEL GAUGE DIAL FLUCTUATES UP AND DOWN AT RANDOM. THE FUEL LIGHT ILLUMINATES AND A SOUND IS HEARD AS WELL. THE DEALER STATED THAT THE FUEL GAUGE PEDOMETER FAILED. THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS, BUT LEARNED OF A TECHNICAL SERVICE BULLETIN. HE BELIEVES THAT THE VEHICLE SHOULD BE UNDER A RECALL FOR THIS FAILURE. THE DEALER REFUSED TO REPAIR THE VEHICLE; THEREFORE, THE CONTACT WAS RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 68,729. UPDATED 6/9/08 *CN

Tires › Pressure Monitoring and Regulating Systems
Filed Apr 24, 2008NY

TIRE PRESSURE SENSOR WORKED WHEN I GOT A FLAT TIRE. WHEN TIRE WAS REPLACED, MECHANIC SAID THE SENSOR NEEDED TO BE REPLACED. TODAY I HAD THE DEALERSHIP REPLACE THE SENSOR ON THE TIRE THAT ORIGINALLY WENT FLAT, SERVICE WRITER CALLED TO SAY ALL 4 SENSORS NEEDED TO BE REPLACED AS NONE ARE RESPONDING! *TR

Steering
Filed Apr 22, 20086,000 milesIL

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING 20 MPH, THE VEHICLE BEGAN TO SHAKE AND MADE A THUMPING SOUND. THE VEHICLE ALSO TENDS TO PULL TO THE RIGHT. THE VEHICLE WAS DIAGNOSED BY THE DEALER, BUT THE FAILURE CONTINUES. THE CURRENT MILEAGE WAS 51,200 AND FAILURE MILEAGE WAS 6,000. UPDATED 6/16/08 *CN THE LEFT REAR SEATBELT WOULD NOT RETRACT, THE OUTER TIE ROD ENDS, THE BLOWER MOTOR AND RESISTOR WERE REPLACED BECAUSE THE VEHICLE DIDN'T HAVE ANY HEAT, THE BATTERY WAS STALLING. THE HEATED SEAT WERE NOT WORKING. UPDATED 06/16/08*JB

Seat BeltsCrash4 injured1 killed
Filed Mar 24, 2008MS

TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFIC. WHILE DRIVING APPROXIMATELY 70 MPH, THE WAS FORCED TO THE EDGE OF THE ROAD TO AVOID A VEHICLE AND CRASHED INTO AN EMBANKMENT. THE VEHICLE ROLLED OVER SIX TIMES. THE AIR BAGS FAILED TO DEPLOY. WITNESSES AT THE SCENE STATED THAT DURING THE THIRD ROLLOVER, A 9-YEAR OLD CHILD, LOCATED IN THE MIDDLE ROW ON THE DRIVER SIDE, WAS THROWN FROM THE VEHICLE AND DIED. THE CHILD WAS WEARING A SEATBELT AT THE TIME. ALL OF THE OTHER PASSENGERS SUSTAINED MINOR INJURIES. THE DRIVER AND THREE PASSENGERS WERE TRANSPORTED TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A GARAGE AND LATER DETERMINED TO BE DESTROYED. THE MILEAGES WERE UNKNOWN. UPDATED 08/05/08

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Chrysler Pacifica → · Every Pacifica year → · How the figures are calculated →