Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
CLUNKING SOUND COMING FROM ENGINE. MOTOR MOUNTS WERE WORN OUT. ALSO NOTICED ENGINE CRADLE ON PASSENGER SIDE WAS RUSTED AND SEPARATING AT WELD. THE RUST WAS SIGNIFICANT TOO THE POINT THAT HOLES HAD FORMED IN MULTIPLE SPOTS. CONTACTED CHRYSLER DEALERSHIP AND THEY REPORTED THAT CHRYSLER HAS POSTED A SERVICE BULLETIN ON THE ISSUE IN THE LAST TWO WEEKS. NO INFORMATION IS AVAILABLE ONLINE EXCEPT FOR OTHER OWNERS DISCUSSING ISSUE. *TR
ENGINE CRADLE IS NEARLY RUSTED THROUGH.. *TR
I WAS DRIVING MY 2004 CHRYSLER PACIFICA WHEN THE ACCELERATION STARTED TO TAPER OFF GRADUALLY. EVENTUALLY IT WENT DOWN TO 25MPH WHEN I PULLED OFF THE ROAD. AS I TURNED OFF THE ENGINE SMOKE STARTED FLOWING OUT OF THE VENTS IN THE CAR. WITHIN A COUPLE OF MINUTES FIRE WAS SHOOTING OUT OF THE PASSENGER'S FOOT WELL FROM THE ENGINE. THE POLICE WAS ON THE SCENE IMMEDIATELY AND WAS UNABLE TO PUT IT OUT TWO FIRETRUCKS AND 4 POLICE CARS ARRIVED AT THE SCENE. THEY STATED THEY HAD NEVER SEEN A CAR GO UP SO FAST. THERE WAS NOTHING BUT THE SHELL LEFT. *TR
MOTOR MOUNTS ON MY 2004 CHRYSLER PACIFICA ARE BROKEN! THIS IS A HEIGHT RISK AND PARTS SEEM TO BE ON BACK ORDER COSTS ARE HIGH AND THIS MUST BE RECALLED. THIS IS A ONGOING ISSUE ON THE PACIFICA! I FOUND THIS OUT AFTER READING SEVERAL FORUMS WHICH MANY MANY PEOPLE HAVE THE SAME ISSUE AND ALL CANT BELIEVE THAT THIS IS NOT RECALLED YET. BROKEN MOTOR MOUNTS CAN CAUSE THE ENGINE TO FALL DOWN ONTO THE STREET AND COULD CAUSE DEADLY INCIDENTS! *TR
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD INTERMITTENTLY BECOME STUCK IN THE OPEN THROTTLE POSITION. WHEN THE FAILURE WOULD OCCUR, THE VEHICLE WOULD JERK VIOLENTLY BEFORE ACCELERATING AND STALLING. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE INDEPENDENT MECHANIC DISCOVERED THAT ALL OF THE ENGINE MOUNTS WERE FRACTURED. THE ENGINE MOUNTS WERE REPLACED AT THE CONTACT'S EXPENSE. AFTER REPAIRS, THE FAILURE RECURRED SPORADICALLY AND THE ENGINE WOULD VIBRATE AND EXHIBIT AN UNUSUALLY LOUD RUMBLE. THE CONTACT WAS SITTING IDLE AT A GATED ENTRANCE. THE VEHICLE ABNORMALLY ACCELERATED UP TO 15 MPH AND CRASHED INTO THE GATE WHILE THE BRAKES WERE DEPRESSED. A POLICE REPORT WAS AVAILABLE. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE FROM THE SCENE AND THE VEHICLE WAS TOWED TO HER INSURANCE COMPANY'S LOT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER. THE FAILURE MILEAGE WAS APPROXIMATLEY 85,000 AND CURRENT MILEAGE WAS 118,343.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED WAS DRIVING 35 MPH WHEN THE STEERING FAILED, MAKING IT VERY DIFFICULT FOR THE CONTACT TO CONTROL THE STEERING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS DIAGNOSED. THE TECHNICIAN ADVISED THE CONTACT THAT THE ENGINE CRADLE WAS RUSTED AND FRACTURING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 83,000.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE HAVING THE VEHICLE REPAIRED THE CONTACT WAS INFORMED THAT THE SUB FRAME WAS COVERED WITH RUST. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENTIRE SUB FRAME NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 74000.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE ENGINE CRADLE WAS COVERED WITH RUST. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENGINE CRADLE AND MOTOR MOUNT NEEDED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 72000.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE VEHICLE WAS TAKEN TO THE DEALER FOR A ROUTINE MAINTENANCE AND WAS TOLD THAT THE FRONT SUB FRAME WAS CORRODED AND COVERED WITH RUST. THE DEALER INFORMED HER THAT THERE WERE NO RECALLS OR RELATED WARRANTIES AND THAT THE REPAIRS WOULD COST $5,000 OR SHE COULD TRADE THE VEHICLE IN FOR A DIFFERENT ONE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 138,000.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN UNRELATED REPAIR; AND THE TECHNICIAN DETECTED THAT THE FRONT PASSENGER SIDE SUBFRAME ASSEMBLY EXHIBITED EXCESSIVE RUST CORROSION. THE DEALER WAS NOTIFIED AND THEY ADVISED THAT THE VEHICLE BE INSPECTED. THE CONTACT HAD CONCERN OF THE SAFETY ISSUE INVOLVED AND SCHEDULED AN APPOINTMENT. THE FAILURE MILEAGE WAS 103,771.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE HAVING THE VEHICLE INSPECTED AT AN INDEPENDENT REPAIR SHOP HE WAS INFORMED THAT THE ENGINE SUB FRAME WAS COMPLETELY DAMAGED BY RUST. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER WHO CONFIRMED THAT THE SUB FRAME WAS DAMAGED BY RUST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 90,500.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE HAVING THE VEHICLE SERVICED, THE MECHANIC INFORMED THE CONTACT THAT THE SUBFRAME WAS COMPLETELY RUSTED AND CRACKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PROBLEM WAS CONFIRMED BUT IT WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
2004 CHRYSLER PACIFICA SUBFRAME IS SEVERELY ROTTING. MY MECHANIC SAID IT IS WORST HE HAS SEEN IN OVER 20 YEARS IN BUSINESS. CHRYSLER DOESN'T WANT TO DO ANYTHING ABOUT IT. I NOTED OTHER SIMILAR COMPLAINTS AT WWW.COMPLAINTSBOARD.COM AFTER PUTTING IN "PACIFICA." MY MECHANIC AS WELL AS A CHRYSLER MECHANIC SAID IT IS DANGEROUS TO DRIVE.*TR
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE CRADINE WHERE THE ENGINE WAS HOUSED HAD RUST HOLES. A MECHANIC STATED THAT THE VEHICLE WOULD NOT PASS INSPECTION AND WAS DANGEROUS TO DRIVE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 104,000.
2004 CHRYSLER PACIFICA SUB-FRAME RUSTING. CAR HAS APPROXIMATELY 75,000 MILES AND IS 6 YEARS OLD. THE SUB-FRAME IS RUSTED TO THE POINT MY MECHANIC IS AFRAID THE ENGINE COULD DROP ONTO THE ROAD. HE DOES NOT BELIEVE THERE IS ANY REASON WHY THIS AMOUNT OF CORROSION SHOULD OCCUR IN A CAR THAT IS ONLY 6 YEARS OLD. HE STATES IT IS A VERY SERIOUS SAFETY HAZARD. *TR
WAS DOING OIL CHANGE AND NOTICED A HOLE IN SUB FRAME/ENGINE CRADLE. PREVIOUS OIL CHANGE NOTICED NOTHING OTHER THAN SOME RUST SPOTS ON PAINT. METAL IS VERY THIN ON THE CROSS MEMBER FOR A SUBFRAME THAT HOLDS ENGINE IN PLACE. THE SUB FRAME THAT RUNS TO THE FRONT MOUNT AND REAR MOUNT IS MUCH HEAVIER. SEEN HUNDREDS OF COMPLAINTS ONLINE. THIS SEEMS TO BE A DESIGN FLAW RATHER THAN NORMAL WEAR. IF THIS WAS TO FAIL IT WOULD CAUSE SERIOUS INJURY OR DEATH. OEM PART IS OVER $3000, CAN BUY FROM SALVAGE YARD BUT WILL HAVE SAME PROBLEM. *TR
THE SUBFRAME ON THE PASSENGER SIDE OF THE VEHICLE IS SEVERELY CORRODED. THE SUBFRAME STRUCTURE IS CLOSE TO TOTALLY PULLING AWAY FROM THE PORTION THAT CONNECTS TO THE VEHICLE AT THE SUBFRAME WELDS AND THE VEHICLE PULLS TO THE RIGHT. IF THIS HAPPENED AT SPEED, A MAJOR ACCIDENT WOULD OCCUR. THE DRIVER'S SIDE IS FINE. MY ANALYSIS LEADS ME TO BELIEVE THAT THE AIR CONDITIONING CONDENSATE DRIPPING ONTO THE SUBFRAME HAS CAUSED THE CORROSION. *TR
1 SRS CLOCK SPRING FAILURE 97,000 5 /YR. RESULTS: AIR BAG WOULD NOT DEPLOY (SRS LIGHT ILLUMINATED) , NO HORN, CRUISE CONTROL UNEXPECTEDLY CUTS OUT OR DOES NOT WORK AT ALL. 2 ALL OF ABOVE REMAIN DISABLED UNTIL CLOCK SPRING IS REPLACED. AIR BAG IS EXTREME SAFETY ISSUE IN THE EVENT OF AN ACCIDENT AND HORN IS EXTREME SAFETY ISSUE NECESSARY TO AVOID HAZARDOUS SITUATIONS WHILE DRIVING. HTTP://WWW.MOTORTREND.COM/ROADTESTS/ONEYEAR/112_0412_2004_CHRYSLER_PACIFICA/INDEX.HTML MOTORTREND REPORTS THIS FAILURE TWICE IN THE 1 YR TEST AND REVIEW OF VEHICLE. CLOCK SPRING IS ONGOING ISSUE FOR CHRYSLER SINCE 1998. 3 REPLACE CLOCK SPRING HARNESS, OLD PART AVAILABLE. *TR
CHRYSLER PACIFICA MOTOR MOUNTS GO BAD. FLUID FILLED MOTOR MOUNTS BUST AND CAUSE ENGINE TO SHIFT AND CREATE VIBRATING WHEN ACCELERATING AND BRAKING. ENGINE MOVES WHEN BRAKING, ACCELERATING AND RELEASING GAS PEDAL. MOTOR MOUNTS HAVE BEEN REPLACED IN LAST 10 MONTHS AND ARE NOW BUSTED AGAIN AFTER LESS THAN ONE YEAR. MOTOR MOUNTS ARE ON BACKORDER DUE TO SO MANY HAVING TO BE REPLACED ON NUMEROUS VEHICLES. ALL 2004 TO 2008 PACIFICAS HAVE FLUID FILLED MOTOR MOUNTS THAT BREAK AND CAUSE OTHER ENGINE PROBLEMS ANYWHERE FROM 10000 MILES TO 40K MILES. *TR
I BOUGHT A USED 2004 PACIFICA FROM FLAGLER CHRYSLER IN PALM COAST, FL AND THE SUBFRAME HAS RUSTED THROUGH SO THAT IT IS DANGEROUS FOR ME TO DRIVE. I CONTACTED THE DEALER AND THEY SAY IT'S BECAUSE IT'S A NEW YORK VEHICLE BUT THE SALESMAN TOLD ME IT WAS A FLORIDA VEHICLE. I GREW UP IN MICHIGAN AND NEVER SAW A CAR RUST LIKE THIS! *TR
2004 CHRYSLER PACIFICA WITH 86,000 MILES HAS A RUSTED OUT SUB-FRAME AND CAR WAS DEEMED UNSAFE TO DRIVE. *TR
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THE FRONT SUB-FRAME HAS RUSTED OUT. THE VEHICLE WAS TAKEN TO THE DEALER FOR AN INSPECTION AND THEY CONFIRMED THAT THE SUB FRAME WAS RUSTED. THE DEALER TOOK PICTURES AND INFORM THE CONTACT NOT TO DRIVE THE VEHICLE BECAUSE IT WAS UNSAFE. THE DEALER STATED THEY WILL CONTACT THE MANUFACTURER TO CHECK IF THERE ARE ANY WARRANTY FOR THIS FAILURE. THE MANUFACTURER STATED THEY WILL PAY 50% OF THE COST OF THE REPAIRS BUT THE CONTACT WOULD HAVE TO PAY THE OTHER 50% . THERE ARE NO RECALLS OR WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE THE DEFECTIVE REAR BUMPER CLIPS WERE BEING REPLACED THE MECHANIC STATED THAT THE ENGINE CRADLE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER TOOK REPORT 19897979 AND STATED THAT SHE WOULD RECEIVED A CALL BACK. THE FAILURE AND THE CURRENT MILEAGE WERE 117,000.
FRONT RIGHT SIDE OF THE VEHICLE CHRYSLER PACIFICA 2004 SHOOK AT SPEEDS GREATER THAN 50MPH. THIS HAPPENED ON A FRIDAY NIGHT. TOOK IT TO CHRYSLER DEALER ON MONDAY MORNING. DEALERSHIP CALLED AT 4:45PM THAT DAY AND TOLD ME THAT THE MOTOR MOUNTS HAD ROTTED OUT AND THE CAR WAS DANGEROUS TO DRIVE. PRELIMINARY ESTIMATE $2,200. TODAY (FRIDAY) I WAS TOLD TO COME AND GET MY VEHICLE AS IT WAS REPAIRED. COST: IN EXCESS OF 2,400. RESEARCHED ON THE INTERNET...SIMILAR COMPLAINTS...DEFECT? THE SERVICE MANAGER SAID I WAS LUCKY TO HAVE DRIVEN WITHOUT A SAFETY INCIDENT. I WILL ASK FOR OLD PART WHEN I PICK UP THE CAR. *TR
LETTER FROM SENATOR GRAHAM ON BEHALF OF CONSTITUENT RE SAFETY ISSUES PERTAINING TO THE CHRYSLER PACIFICA REPLY TO GREENVILLE OFFICE (DOT/I#2010-1232) *TGW THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED. THE TECHNICIAN FOUND A CODE IN THE PCM FOR THE TRANSMISSION SENSOR OUT OF RANGE. THE TRANSMISSION WOULD CHATTER WHEN ACCELERATING. THE TECHNICIAN FOUND A DEFECTIVE ENGINE SUPPORT. THE BATTERY WAS REPLACED DUE TO THE VEHICLE NOT STARTING. *JB
I HAVE A 2004 CHRYSLER PACIFICA WITH 50,000 MILES ON IT AND I HAD IT INSPECTED LAST MONTH 7/23/2010 AND FOUND THAT THE FRONT SUB FRAME IS RUSTED OUT AND CHRYSLER DOESNT WANT TO DO ANYTHING ABOUT IT. THIS IS A CROCK OF #$*?! THIS IS A SAFETY ISSUE AND IT NEEDS TO BE CORRECTED. I HAVE SEEN THERE IS SO MANY PACIFICAS WITH THIS PROBLEM WHAT IS IT GOING TO TAKE FOR THEM TO FIX IT. MAYBE ACCIDENTS OR EVEN DEATH THIS IS PRETTY BAD. IM NOT GOING TO STOP HERE BECAUSE I HAVE 5 CHILDREN AND THIS IS NOT A SAFE CAR. *TR
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA . THE CONTACT STATED THAT HE PUT THE VEHICLE ON A RAMP AND NOTICED THAT THE SUB FRAME WAS COVERED WITH RUST AND FALLING APART. THE DEALER WAS CONTACTED AND STATED THAT ONCE THEY RECEIVED A PICTURES OF THE FRAME THAT THE DEALER WILL LOOK INTO HIS CASE. THERE WERE NO DIAGNOSIS OR REPAIRS. THE FAILURE AND THE CURRENT MILEAGES WERE 69405.
I'M JUST ANOTHER OWNER OF A 2004 CHRYSLER PACIFICA (86,000MILES)WITH A RUSTED OUT SUB FRAME AND HAVE JUST BEEN GETTING THE SAME RUN-AROUND AND A BUNCH OF SORRY'S FROM THE COMPANY AND DEALERS, SOMEONE WILL HAVE TO GET HURT OR KILLED BEFORE SOMETHING IS DONE THAT'S THE WAY IT WORKS LAST CHRYSLER I'LL EVER BUY EVER OR ANYONE I CAN REACH OUT TO JUNK!!!!!!!!!!!! *TR
RUSTED FRAME ON 2004 PACIFICA. *TR
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING 35 MPH IN A RAIN STORM, THE CONTACT ATTEMPTED TO AVOID CRASHING INTO A TREE BRANCH THAT SUDDENLY FLEW ACROSS THE ROADWAY. THE VEHICLE BEGAN TO SWERVE BACK AND FORTH EXCESSIVELY AND THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A GUARD RAIL. NONE OF THE SEVEN AIR BAGS DEPLOYED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INBOUND LOT. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL WITH INJURIES TO HIS BACK, HEAD AND NOSE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 74,470.
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT WAS ATTEMPTING A TURN WHILE DEPRESSING THE BRAKES WHEN THERE WAS AN ABNORMAL THUMP FROM THE FRONT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE WELDING OF THE SUB FRAME WAS FRACTURED AND SEVERELY RUSTED. THE AUTHORIZED DEALER ALSO SPECULATED THAT THERE WAS A POSSIBILITY THAT THE ENGINE COULD FALL OUT FROM UNDER THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 80,000. UPDATED 11/19/10. *LJ THE CONSUMER STATED WHEN THE FRAME WAS REMOVED, THE STEEL WAS VERY THIN AND SOME OF THE STEEL HAD COMPLETELY RUSTED AWAY. UPDATED 11/26/10*JB
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FRAME (ENGINE CRADLE) WAS RUSTED THROUGH WHICH COULD HAVE CAUSED THE ENGINE TO FALL OUT. HE NOTICED THE RUST WHEN HE WAS CHECKING THE VEHICLE HIMSELF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE VEHICLE WAS REPAIRED ACCORDING TO THE EXTENDED WARRANTY. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS 76,503. THE FAILURE MILEAGE WAS APPROXIMATELY 76,400.
2004 CHRYSLER PACIFICA SUB-FRAME IS COMPLETELY RUSTED THROUGH ON THE RIGHT SIDE IN FRONT. WAS TOLD BY DEALERSHIP THAT THE VEHICLE IS UNSAFE TO DRIVE. CHRYSLER NEEDS TO TAKE RESPONSIBILITY OF THIS MAJOR ISSUE. I AM NOT THE ONLY OWNER WHO IS EXPERIENCING THIS PROBLEM, SOMETHING IS DRASTICALLY WRONG! *TR
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE VEHICLE WAS TAKEN TO THE DEALER FOR ROUTINE MAINTENANCE WHEN THE CONTACT WAS INFORMED THAT THE PASSENGER SIDE SUB-FRAME WAS SEVERELY RUSTED AND CORRODED. THE DEALER PROVIDED PICTURES OF THE FAILURE TO THE MANUFACTURER. THE CONTACT WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO DETERMINE HOW TO PROCEED WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000.
AFTER TURNING RIGHT AT STOP LIGHT AND PROCEEDING SLOWLY WITH ACCELERATION, A LOUD/SHAKING NOISE WAS HEARD FROM 2004 CHRYSLER PACIFICA (SIMILAR TO A CELL PHONE PLACED ON VIBRATE INSTEAD OF RINGING WHEN A CALL IS RECEIVED). WITHIN SECONDS, VEHICLE UNINTENTIONALLY ACCELERATED AND I WAS UNABLE TO STOP IT, EVEN AFTER PRESSING ON BRAKES. I WAS A BLOCK AWAY FROM WHERE I HAD TO TURN TO ENTER OUR SUBDIVISION, TRAVELING DOWN A TWO-LANE ROAD. THANKFULLY, NO CARS WERE TRAVELING IN OPPOSITE DIRECTION, OR COMING OUT OF OUR SUBDIVISION, SO I WAS ABLE TO TURN LEFT TO ENTER OUR SUBDIVISION. TO TRY TO SLOW CAR DOWN, I HAD TO PRESS DOWN ON BRAKES AS HARD AS I COULD WHILE TURNING THE WHEEL, WHICH CAUSED THE VEHICLE TO SWERVE, ALMOST HITTING A LIGHT POLE. AFTER TURNING AND STOPPING THE SWERVE, THE VEHICLE ACCELERATED EVEN FURTHER, REACHING THE '4' ON THE TACHOMETER (BEFORE THE TURN, IT HAD BEEN AT A '3'). AS I APPROACHED THE FOUR-WAY STOP IN OUR SUBDIVISION, I AGAIN STEPPED ON THE BRAKES AS HARD AS I COULD, BUT IT HAD NO EFFECT. THE TACHOMETER READ '4', BUT THE SPEEDOMETER SHOWED 30 MPH, REGARDLESS OF HOW HARD I PRESSED ON BRAKES. I COULD NOT BRAKE AT ALL, AND WAS LOSING THE ABILITY TO STEER AS I APPROACHED THE SIGN. THE ONLY WAY TO STOP THE VEHICLE WAS TO PLACE IT IN 'PARK'(WHICH MADE THE TACHOMETER GO EVEN HIGHER) AND REMOVE THE KEYS TO TURN OFF THE CAR AS QUICKLY AS I COULD. THIS STOPPED THE CAR RIGHT IN FRONT OF THE STOP SIGN. I WAITED ABOUT 30 SECONDS AND ATTEMPTED TO RESTART CAR, BUT AFTER
FRONT SUBFRAME OF OUR CHRYSLER PACIFICA IS RUSTED ALL THE WAY THROUGH CAR IS MAKING A CLANK NOISE AND IS UNSAFE TO DRIVE WITH 80,000 MILES HAVE HEARD OF MANY MANY CASES OF THIS, THE SUSPENSION CALL BREAK OFF THE CAR OR THE MOTOR CAN FALL DOWN. *TR
MY PACIFICA JUST STOPPED RUNNING WHILE I WAS ON A BUSY INTERSECTION IN MY CITY. I LOST ALL POWER BRAKES, STEERING, AND POWER. I HAD MY CHILDREN IN THE VEHICLE AT THE TIME. I DID MANAGE TO GET THE CAR INTO A PARKING LOT, (MY SON AND HIS FRIEND PUSHED IT FROM THE ROAD). THE PACIFICA WOULD NOT RESPOND TO ANYTHING, AND COULD NOT BE JUMP STARTED. MY HUSBAND PURCHASED A NEW BATTERY TO SEE IF THAT WOULD HELP, IT DID NOT. IT WAS TOWED TO AN ELECTRICAL SERVICE, THAT TOOK TWO DAYS TO LET ME KNOW THAT THEY COULD NOT HELP ME. IT THAN HAD TO BE TOWED TO A DEALER, WHICH ALSO TOOK TWO DAYS TO DIAGNOSE. IT CAME TO THE CONCLUSION THAT I NEEDED TO REPLACE THE PCM. I FOUND THAT THE 2004 PACIFICA HAD A RECALL ON JUST THAT PROBLEM. I CONTACTED CHRYSLER, AND THEY ARE STATING THAT MY VEHICLE IS NOT PART OF THAT RECALL. NOT TO MENTION THAT I HAVE TOO MANY MILES FOR THE WARRANTY. ALSO THAT I AM THE SECOND OWNER, (I AM ACTUALLY THE FIRST OWNER, THE CAR WAS A PROGRAM VEHICLE THAT WAS DRIVEN BY AN EXECUTIVE OF CHRYSLER). I ASKED WHY MY CAR WAS NOT INCLUDED, BECAUSE THIS WAS THE ISSUE WITH MY VEHICLE, SHE STATED THAT THERE WERE MORE COMPLAINTS WITH THE SAME THING (VEHICLES WITH PCM REPLACEMENT, NOT ON THE RECALL) WITHIN THE LAST FEW MONTHS, AND IF ANYTHING TRANSPIRED, THAT THEY WOULD LET ME KNOW BY MAIL. THIS IS NOT A MAINTENANCE ISSUE, BUT A SAFETY ISSUE, THAT I HAD NO WARNING OR SIGNS OF BEFORE IT HAPPENED. I AM VERY CONCERNED OVER THIS. HOW MANY OWNERS NEED TO EXPERIENCE THIS OR EVEN BE SEVERELY INJUR
AFTER DRIVING APPROX 200 MILES ON A FULL TANK OF GAS THE GAS GAUGE DROPS TO NEAR EMPTY AND THE ENGINE STALLS OR NEARLY STALLS ON LEFT HAND TURNS. THIS REPEATED NUMEROUS TIMES ON A CROSS COUNTRY TRIP. ALSO FILLING THIS HALF FULL TANK WAS DIFFICULT. THE FUEL WOULD ENTER THE TANK SUFFICIENTLY AFTER THE FIRST 3-4 GALLONS. *TR
LOUD NOISES HEARD IN THE FRONT OF OUR 2004 CHRYSLER PACIFICA. WENT TO OUR DEALERSHIP TO HAVE THE NOISE INVESTIGATED AND LEARNED THAT OUR SUBFRAME HAD RUSTED OUT. THE COST TO REPAIR WOULD BE NEARLY $3500. CHRYSLER WAS CONTACTED,BUT REFUSED TO FIX THE PROBLEM,SAYING THE MANUFACTURERS WARRANTY HAD RUN OUT. I AM STUCK WITH A CAR THAT IS UNSAFE TO DRIVE,AND NO RECOURSE. I KNOW I AM NOT ALONE, THAT THIS IS A SERIOUS PROBLEM FOR MANY OTHER 2004 PACIFICA OWNERS AS WELL. THE SUBFRAME OF A CAR THAT IS 6 YEARS OLD SHOULD NOT BE RUSTED THROUGH. MY FATHER DABBLES IN OLD CAR RESTORATION,AND HIS 40-50 YEAR OLD CARS DO NOT HAVE THE RUST ISSUES I HAVE! CHRYSLER NEEDS TO ACKNOWLEDGES THIS DEFECT, AND FIX IT BEFORE SOMEONE IS SERIOUSLY HURT. *TR
TOOK MY 2004 CHRYSLER PACIFICA TO THE INSPECTION POINT FOR INSPECTION AND REREGISTRATION. THE INSPECTOR PULLED THE VEHICLE OVER THE PIT AND SAID WE'VE GOT A MAJOR PROBLEM, THE FRONT END SUB-FRAME IS RUSTED THROUGH AND THE VEHICLE IS "UNSAFE TO OPERATE". I WENT INTO THE PIT SO THE INSPECTOR COULD SHOW ME THE PROBLEM AND THE WHOLE PASSENGER SIDE OF THE SUB-FRAME BEAM HAD RUSTED THROUGH. THE INSPECTOR STATED THAT THE PIECE HELD THE ENGINE AND FRONT END TO THE VEHICLE AND IF IT BROKE I'D LOSE IT ALL. I TOOK THE VEHICLE TO THE CHRYSLER DEALER AND GOT THE WORD BACK THIS MORNING THAT NEITHER CHRYSLER NOR THE MILITARY EXCHANGE NEW CAR SALES WOULD COVER THE REPAIRS SINCE THE CAR WAS ALMOST 6 YEARS OLD (CURRENT MILEAGE: 85600). NO SIGN OF DAMAGE OR RUST WAS REPORTED AT THE INSPECTION TWO YEARS AGO. *TR
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE POWER SEATS FAILED AND WERE STUCK IN THE RECLINED POSITION. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO REFERRED HIM TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 150,000.
2004 CHRYSLER PACIFICA. CONSUMER STATES UNINTENDED ACCELERATION *TGW THE CONSUMER EXPERIENCED SUDDEN ACCELERATION ON TWO SEPARATE OCCASIONS. THE FIRST TIME THE INCIDENT OCCURRED, THE CONSUMER HIT THE DRIVERS SIDE DOOR OF A PARKED VEHICLE. THE SECOND TIME, THE CONSUMER HIT A CONCRETE POST, WHICH CAUSED OVER 6,000 IN DAMAGES. *JB
PACIFICA LIFTER GOING BAD. *TR
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE HAVING A ROUTINE OIL CHANGE PERFORMED ON THE VEHICLE, THE CONTACT WAS INFORMED THAT THE FRONT SUB FRAME WAS COVERED WITH RUST. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THAT THE ENTIRE SUB FRAME NEEDED TO BE REPLACED. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT WHEN DRIVING OVER A BUMP IN THE ROAD OR ANY UNEVEN ROAD SURFACE AT 60 MPH, THE VEHICLE WOULD SWAY BACK AND FORTH. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 85,000.
I DECIDED TO REPORT THIS COMPLAINT WHEN I READ OF A SIMILAR INCIDENT IN A AUTOMOTIVE NEWSPAPER COLUMN. I WAS TRAVELING ON A HIGHWAY ABOUT 50 MILES PER HOUR WHEN THE PASSENGER AIRBAG IN MY 2004 CHRYSLER PACIFICA SPONTANEOUSLY DEPLOYED. FORTUNATELY MY SON WAS SITTING IN THE BACKSEAT (OR I SHUDDER TO THINK WHAT MIGHT HAVE HAPPENED TO HIM), AND THANKFULLY I WAS ABLE TO KEEP THE VEHICLE ON THE ROAD UNTIL I COULD SAFELY PULL OVER. THERE WAS NO COLLISION THAT MADE THE BAG DEPLOY, NOR DID I RUN OVER ANYTHING IN THE ROAD. THE ENTIRE DASHBOARD WAS "FRIED" IN ADDITION TO THE BAG DEPLOYING. THE CAR DEALER AND THE REPRESENTATIVE FROM CHRYSLER WOULD NOT TAKE RESPONSIBILITY--THEY BLAMED THE AUTO REPAIR SHOP THAT HAD DONE SOME COLLISION WORK ON THE CAR A MONTH EARLIER. THE COLLISION SHOP SAID THAT THE WORK THEY DID WAS NOWHERE NEAR ANYTHING RELATED TO THE AIRBAG SYSTEM. NO ONE COULD GIVE AN EXPLANATION FOR WHY THE AIRBAG HAD DEPLOYED EVEN AFTER THEY EXAMINED THE VEHICLE OVER A WEEK'S TIME. SO, DESPITE THEIR BEING NO RATIONAL REASON WHY THE AIRBAG WOULD SPONTANEOUSLY DEPLOY, CHRYSLER STILL REFUSED TO TAKE ANY RESPONSIBILITY OR OFFER ANY COMPENSATION--IN FACT THEY WERE EXTREMELY RUDE ON THE PHONE. MY INSURANCE COMPANY WOULDN'T COVER THE DAMAGE AND FRANKLY I DIDN'T FEEL COMFORTABLE DRIVING THE CAR EVEN IF IT HAD BEEN REPAIRED SINCE THERE WAS NO GUARANTEE IT WOULDN'T HAPPEN AGAIN. WE WERE FORCED TO "JUNK" THE CAR AND BUY A NEW/USED ONE. CHRYSLER IS LUCKY THAT THE DEPLOYING AIRBAG DIDN'T CAUSE ME
2004 CHRYSLER PACIFICA WITH FAILED MOTOR MOUNTS (3). *TR
MY PROBLEM IS THAT MY CAR GAS PEDAL WILL GET STUCK BUT IT'S NOT AN EVERYDAY OCCURRENCE IT HAPPENS MAYBE ONE TIME A DAY SOMETIMES TWO WITH A WEEK OR LEAST IN BETWEEN THEN SO NO MECHANIC CAN HELP ME AND WHEN I CALLED CHRYSLER AND TOLD MY PROBLEM THEY WON'T HELP ME EVEN THOUGH THEY HAVE OTHER CARS WITH THE SAME EXACT ISSUE BUT BECAUSE MY CAR ISN'T THE SAME MODEL OR YEAR THEY WON'T HELP. IM SO FRUSTRATED. WHEN MY CAR IS IN THE PARK MODE AND YOU PUT TO DRIVE OR REVERSE IT GETS STUCK LIKE THERE IS NO ACCELERATION COMING TO IT FOR ABOUT AFTER 5 SECONDS UNTIL YOU KEEP PUSHING ON IT AND THEN WHEN IT FINALLY RELEASES YOUR FOOT IS PUSHING ON THE GAS AND SO OF COURSE YOUR CAR SUDDENLY FLOORS I'M LUCKY I HAVEN'T HIT ANYTHING OR ANYONE FOR THAT MATTER! I HOPE THIS GETS FIXED SOON BEFORE SOMETHING WORSE HAPPENS! *TR
TL* THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 60 MPH ON THE HIGHWAY, SHE REACHED TO TURN THE RADIO AND WHEN HER HAND TOUCHED THE KEY, IT TURNED THE VEHICLE OFF. NO ACCIDENT WAS CAUSED BY THE FAILURE. THE CONTACT STATED THAT THE FAILURE HAD NEVER HAPPENED BEFORE. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE AND CURRENT MILEAGES WERE 56,256.
FRONT SUB FRAME OF MY 2004 CHRYSLER PACIFICA IS RUSTED TO THE POINT WHERE SAFETY IS AN ISSUE. *TR
I HAVE RECENTLY MADE A COMPLAINT TO CHRYSLER ABOUT A 2004 PACIFICA THAT I BOUGHT ABOUT 4MOS AGO. I KNOW THAT MY CAR MAY BE OUT OF "DEALER WARRANTIES", BUT WHEN THERE ARE THINGS GOING ON WITH YOUR VEHICLE THAT'S UNDER RECALL, SOMETHING SHOULD BE DONE ABOUT BEFORE SOMEONE IS INJURED OR EVEN KILLED. MY GAS PEDAL STICKS, MY CAR HAS STALLED OFF ON SEVERAL OCCASIONS WHILE TURNING IN THE MIDDLE OF AN INTERSECTION, AND MY FUEL SYSTEM WAS NOT HOLDING OR DISTRIBUTING FUEL PROPERLY AND MY MOTOR MOUNTS ARE BROKEN! I CAN'T AFFORD TO PAY FOR MY CAR MONTHLY, AND PAY FOR REPAIRS THAT ARE ALMOST GOING ON WITH ALL 2004 PACIFICAS'. I PARK MY CAR ONLY TO USE ONE VEHICLE THAT 2 ADULTS AND A17 AND18YR HAVE TO TRAVEL WITH WHEN 3 OF THE 4 OF THESE PERSONS WORK. LIFE IS HARD AND ITS NOT FAIR THAT THE "BIG COMPANIES" CONTINUE TO GET AWAY WITH IT AND THE HARD WORKING PERSON IS FALLING DEEPER AND DEEPER INTO A DO IT THE BEST WAY YOU CAN SITUATION. PROBLEMS WITH THE FUEL SYSTEM HAVE SUPPOSEDLY BEEN FIXED AND THEY ARE INCLUDED IN A RECALL THAT DOESN'T INCLUDE MY VIN BUT MY MAKE AND MODEL AND YEAR! COME ON AMERICA!!!!!!!!!!!!!!!!!!!!!!!!!!! *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2004 Chrysler Pacifica → · Every Pacifica year → · How the figures are calculated →