Page 2 of 4 · complaints 51–100 of 185

2003 Chevrolet Venture complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Air Bags › Side/Window
Filed Apr 11, 201185,500 milesOH

THE VEHICLE IS A 2003 CHEVROLET VENTURE. I WAS DRIVING TO WORK ON A 25MPH ROAD. THE PASSENGER SEAT SIDE AIRBAG DEPLOYED. THERE WAS NO ACCIDENT OR EXTERIOR VEHICLE DAMAGE. THE AIRBAG JUST DEPLOYED. I WAS NOT INJURED NOR WERE THERE ANY PASSENGERS IN THE VEHICLE AT THE TIME. I IMMEDIATELY CONTACTED THE CHEVROLET DEALER WHO SERVICES THE VEHICLE, WHO SAID THEY HAD NEVER HEARD OF SUCH A THING, I SPOKE WITH THE SERVICE MANAGER WHO ADVISED ME TO CONTACT GENERAL MOTORS AND MY INSURANCE CO. HE SAID THEY WOULD START A FILE ON THE INCIDENT AND HE COULD NOT DO ANYTHING UNTIL GENERAL MOTORS TOLD HIM WHAT HE COULD DO. THE VEHICLE WAS DRIVABLE AND THERE WERE NO INJURIES. AFTER WORK I TOOK THE VEHICLE TO THE DEALER TO HAVE THEM SEE IF THE VEHICLE WAS SAFE TO DRIVE AND SHOW THEM THE DEPLOYED AIRBAG. WE AGREED THAT I WOULD DROP OFF THE VEHICLE THE FOLLOWING MONDAY AND THEY WOULD INSPECT THE VEHICLE. AFTER 2 DAYS I SPOKE WITH GENERAL MOTORS WHO SAID THEY WOULD HAVE THE VEHICLE INSPECTED AND COULD NOT AUTHORIZE A RENTAL CAR FOR THE TIME IT WAS AT THE DEALERSHIP. I DROPPED OFF THE VEHICLE THE FOLLOWING DAY THINKING IT WOULD BE INSPECTED ON MONDAY. AFTER 2 DAYS I SPOKE WITH THE DEALER AND GENERAL MOTORS WHO STILL HAD NOT HAD THE VEHICLE INSPECTED. LATER THAT DAY I SPOKE WITH A 3RD PARTY INSPECTOR WHOM GENERAL MOTORS HIRED. HE WOULD NOT BE INSPECTING THE VEHICLE UNTIL THE BEGINNING OF THE FOLLOWING WEEK. 9 DAYS AFTER THE VEHICLE WAS DROPPED OFF TO THE DEALER 11 DAYS SINCE THE AIRBAG DEPLOYED. THE EN

Exterior Lighting
Filed Apr 4, 201170,000 milesOH

FOR THE PAST 2 YEARS, BOTH REAR BRAKE LIGHTS CONTINUE TO FAIL WITHOUT ANY DETECTABLE REASON. I HAVE RESEARCHED MANY "FIXES" RANGING FROM REPLACING BLOWN CIRCUIT BOARDS, BENDING PRONGS FOR BETTER CONNECTION AND GREASING THE CONNECTIONS. THE DEALERSHIP SAID REPLACING THE BULBS WOULD FIX THE ISSUE, ONLY TO FAIL WITHIN THE FOLLOWING WEEK. AN INDEPENDENT GARAGE CLEANED THE COMPONENTS AND BENT THE PRONGS HOLDING THE BULBS IN PLACE TO GIVE A BETTER CONNECTION. THE CIRCUIT BOARDS HAVE BEEN REPLACED, BUT THAT DIDN'T HELP EITHER. ALL OF THESE SOLUTIONS HAVE WORKED FOR 2 WEEKS AT THE LONGEST. THERE IS NO EVIDENCE OF MELTING COMPONENTS, MOISTURE OR RESIDUE WITHIN THE CIRCUIT BOARDS OR BRAKE BULB CONNECTIONS. I HAVE FOUND, IF I "BANG" ON EACH BRAKE LIGHT PRIOR TO DRIVING IT MIGHT REMAIN WORKING UNTIL I GET TO MY DESTINATION. I HAVE 2 SMALL CHILDREN IN THE CAR WITH ME ALMOST 99% OF THE TIME, I'M SCARED OF GETTING REAR ENDED BECAUSE THE PERSON BEHIND ME DIDN'T KNOW I WAS STOPPING BECAUSE MY BRAKE LIGHTS DIDN'T WORK. I'M HOPING I'M ONE OF MANY WHO HAVE VOICED THEIR CONCERN TO YOUR AGENCY. *TR

Exterior Lighting
Filed Mar 26, 201184,000 milesMI

THE BRAKE LIGHTS ON BOTH SIDES STOPPED WORKING AFTER FAILING MANY TIMES OVER. UPON CHECKING THE BULBS AND THE VOLTAGE WITH A METEOR....IT WAS DISCOVERED THAT THEY DO WORK AS LONG AS THE SLIDING DOOR IS IN MOTION, HARDLY ACCEPTABLE WHILE DRIVING ON THE ROAD. ANYTHING WE CAN DO ABOUT THIS? *TR

Exterior LightingCrash
Filed Jan 15, 201151,000 milesMA

REAR MAIN BRAKE LIGHTS ALWAYS REPLACING AND BURN OUT FREQUENTLY WITH NO REASON NOW REAR ENDED .IF MY KIDS WERE SITTING IN THE BACK SEAT THEY MAY BE DEAD RIGHT NOW. I HEAR IT IS A PROBLEM NATION WIDE. *TR

Air Bags › Side/Window
Filed Nov 29, 2010204,000 milesNJ

DRIVERS SIDE SEAT AIRBAG DEPLOYED WHILE TURNING ON VEHICLE. *TR

Exterior Lighting
Filed Sep 23, 201012,500 milesTX

2003 CHEVY VENTURE, CONSTANTLY HAVING NON WORKING BRAKE LIGHTS . REPLACING BULBS CONSTANTLY BECAUSE OF THE MELTING. REPLACED THEM AGAIN WITH A LUBRICATE, THAT I WAS TOLD WAS NEEDED FOR THIS TYPE OF CAR. STILL HAVING PROBLEMS. GETTING TIRED OF HAVING TO FIX THE BRAKE LIGHTS EVERYTIME I NEED TO GO OUT.!!!!!!!!!!! TIRED OF BEING PULLED OVER BY THE COPS BECAUSE OF MY NON WORKING BRAKE LIGHTS............ *TR

Fuel System, Gasoline
Filed Aug 14, 201065,000 milesKY

ON 08/13/2010 OUR 2003 VENTURE MINIVAN SUDDENLY BEGAN SMELLING OF FUEL. UPON INSPECTION I NOTICED FUEL STREAMING FROM THE FUEL TANK WHERE THE FILLER NECK JOINS THE BODY OF THE TANK. AT FIRST I THOUGHT THE FILLER HOSE WAS LOOSE SO I TRIED TO TWIST IT TO CHECK THE TIGHTNESS, AT THIS POINT THE NECK SEPARATED FROM THE TANK ENTIRELY! ABOUT 15 GALLONS OF FUEL WERE SPILLED AND FIRE RESCUE WERE DISPATCHED. THIS SEEMS TO BE A PROBLEM THAT IS VERY COMMON WITH THIS TANK, I HAVE ONLY BEEN LOOKING FOR A REPLACEMENT ONE DAY AND HAVE ENCOUNTERED SEVERAL TANKS WITH THIS PROBLEM. SOME HAVE BEEN REPAIRED WITH AN EPOXY BUT I HAVE BEEN WARNED THIS IS A "TRADE IT QUICK" REMEDY. *TR

Wheels
Filed Aug 10, 2010169,743 milesVA

VEHICLE VIBRATION UPON THE ROAD, ALMOST UNDETECTABLE UNTIL HAVING VEHICLE INSPECTION. BECAUSE OF THE POTENTIAL RISK AND OPERATION OF THIS MOVING PART, IT HAS BEEN A SPAN OF THREE YEARS BY WHICH THE WHEEL BEARING HUB ASSEMBLIES WERE REPLACE ON (LEFT-FRONT) & (RIGHT-REAR) OF THE CHEVY VENTURE. PARTS WERE REPLACED UPON INSPECTION FOR TIRE AND TREAD WARRANTY INSPECTION. *TR

Exterior Lighting
Filed Jul 21, 201085,000 milesCT

2003 CHEVROLET VENTURE BRAKE LIGHTS FAILED MULTIPLE TIMES. ONLY FOUND OUT WHEN WARNED BY POLICE THAT NO BRAKE LIGHTS WERE OPERATIONAL. SOCKETS WERE MELTED. REPLACED THE TAIL LAMP CIRCUIT BOARD. AFTER TWO MONTHS THE SAME PROBLEM OCCURRED AGAIN, RESULTING IN NO BRAKE LIGHTS. REPEATED REPLACEMENT OF CIRCUIT BOARD, AND THE SAME PROBLEM OCCURRED AGAIN AFTER FIVE MONTHS. NO BRAKE LIGHTS=SAFETY HAZARD. *TR

Exterior Lighting
Filed Jul 3, 201098,000 milesPA

THE BRAKE LIGHT ON DRIVERS SIDE OF 2003 CHEVY VENTURE CONSTANTLY IS BURNING OUT. OCCURS WITHIN A WEEK AFTER REPAIR EACH TIME. I HAVE REPLACED THE BULBS HALF A DOZEN TIMES AND REPLACED THE ENTIRE CIRCUIT BOARD TWICE WITH NEW DORMAN UNITS. PROBLEM PERSISTS. THIS IS A COMMON ISSUE/COMPLAINT WITH THIS AND OTHER SIMILAR GM VANS. IT IS A SAFETY ISSUE, MAKES IT DIFFICULT TO PASS VEHICLE INSPECTIONS AND MAY RESULT IN A FINE IF I AM STOPPED. *TR

Exterior Lighting
Filed Jun 2, 201075,000 milesMI

WE BOUGHT OUR 2003 CHEVROLET VENTURE LAST YEAR AND HAVE HAD CONSTANT PROBLEMS WITH THE BRAKE LIGHT WHICH DO NOT WORK 80 % OF THE TIME. THE CIRCUIT BOARDS THAT HOLD THE BULBS BURN UP THE PLASTIC AND THE BULBS WHICH CAUSES THEM TO NOT LIGHT UP WHEN I PRESS ON MY BRAKES. THIS IS A CONSISTENT PROBLEM AND EVEN THOUGH I HAVE HAD THE BOARDS REPLACED TWICE AND THE CONNECTOR TO THE BOARDS REPLACED I STILL HAVE THE SAME PROBLEM. I HAVE SPENT WELL OVER 500 DOLLARS TO TRY TO CORRECT THIS PROBLEM. I HAVE READ ON SEVERAL FORUMS THAT THIS IS A CONSTANT AND CONSISTENT PROBLEM AMONG HUNDREDS OF OWNERS OF THE CHEVROLET VENTURE OF VARIOUS YEAR MODELS, AND I AM SURE THERE ARE MORE OWNERS OF THIS MAKE AND MODEL OUT THERE WITH THE SAME ISSUE. ONE OF THESE DAYS I AM GOING TO GET REAR ENDED BECAUSE I HAVE NO WAY OF KNOWING IF MY BRAKE LIGHTS ARE OUT. I AM GOING TO GET HIT AND THEN EITHER HAVE MYSELF OR ONE OF MY THREE CHILDREN END UP IN THE HOSPITAL BECAUSE OF A DEFECT ON CHEVROLET'S PART. THIS IS SHAMEFUL THAT THEY HAVE HAD VARIOUS COMPLAINTS ABOUT THIS PROBLEM BUT HAVE YET TO RECALL THIS DEFECT BECAUSE OF SAFETY ISSUES. *TR

Engine and Engine Cooling
Filed Feb 24, 201075,000 milesIL

WHY HASN'T THERE BEEN A RECALL ON ** INTAKE MANIFOLD GASKET ** FOR THE CHEVROLET VENTURE 2003 ? I REPLACED IT 2 YEARS AGO AND NOW I MUST REPLACE IT AGAIN . THERE ARE LIKE 35 MODELS WITH THE SAME PROBLEM. GMC KNOWS ABOUT THE PROBLEM. NO ONE DOES ANYTHING ABOUT IT. I HOPE YOU GUYS DO SOMETHING ABOUT IT BECAUSE EVERY REPAIR IS AROUND $ 700 TO $1100 . IT DEPENDS WHERE YOU GO. I CAN'T BELIEVE YOU GUYS CAN'T FORCE GMC TO MAKE THIS A RECALL. *TR

Latches/Locks/Linkages
Filed Feb 21, 2010PA

CHEVY VENTURE VAN. UNSURE OF EXACT YEAR. DRIVING ALONG THE HIGHWAY WHEN THE HOOD AND GRILL FLEW UP RESULTING IN A COMPLETELY SMASHED WINDSHIELD. EST. DAMAGES AT $1800.00. CONCERNS ABOUT THE SAFETY OF THE HOOD LATCH, ETC. *TR DON'T HAVE IMMEDIATE ACCESS TO VIN. *TR

Exterior Lighting
Filed Feb 15, 201099,600 milesKY

ALL REAR LIGHTS DON'T BURN OUT THEY JUST SHORT OUT THE BASES ARE MELTED AND IM AFRAID THIS WILL CAUSE A ELECTRICAL FIRE WE JUST PURCHASED THE VAN ON THE 18. *TR

Exterior Lighting › Brake LightsFire
Filed Sep 2, 200965,000 milesIN

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. HE STATED THE BRAKE LIGHTS WERE INOPERABLE. UPON ATTEMPTING TO CHANGE THE LIGHT BULBS, HE NOTICED THE SOCKET AND THE CIRCUIT BOARDS WERE MELTED BECAUSE OF IRREGULAR ELECTRIC FLOW. THE RISK OF VEHICLE CRASH IS INCREASED IF THE ABILITY TO SIGNAL INTENTIONS TO OTHER DRIVERS IS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT WAS 72,000. THE VIN WAS NOT AVAILABLE.

Electrical System
Filed Apr 20, 2009100,200 milesSD

SIGNAL BULBS KEEP BLOWING OUT, DEFINITE ELECTRICAL PROBLEM - BRAKES NO LONGER WORK - BULBS ARE GOOD, THEY WORK WHEN YOU PULL THE BACK CASES OFF. PUT THEM ON LIKE THEY ARE SUPPOSED TO BE, NO LONGER WORK. CANNOT FIND ANYTHING WRONG TO FIX IT! *TR

Engine and Engine Cooling › Cooling System
Filed Apr 15, 2009126,000 milesVA

STRONG SMELL OF ANTIFREEZE AND WAS LOOSING COOLANT. OVERHEATING. SPOKE WITH GM SEVERAL TIMES AND COMPLAINED. THIS COST ME $1000.00 TO REPAIR AND AFTER READING COMPLAINTS OF OWNERS WITH THE SAME PROBLEM, THE PROBLEM RECURRED AFTER REPAIRING. ALSO, SIGNAL LIGHT BULBS KEPT BLOWING AND AN ELECTRICAL BOARD HAD TO BE REPLACED. *TR

Air Bags › FrontalCrash1 injured
Filed Apr 13, 2009103,000 milesGA

I BOUGHT MY CHEVY VENTURE NEW WITH 10 MILES ON IT IN 2003 THOUGHT THIS VAN WAS SAFE HAD A HEAD ON COLLISION WITH A TREE 40-45 MILES AN HOUR THE AIR BAGS DID NOT DEPLOY IF NOT FOR WEARING MY SEAT BELT DON'T KNOW WHAT WOULD HAVE HAPPENED .. *TR

Power Train › Automatic Transmission › Gear Position Indication (prndl)
Filed Apr 2, 200983,000 milesFL

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. WHILE DRIVING APPROXIMATELY 5 MPH ON NORMAL ROAD CONDITIONS, THE DRIVER ATTEMPTED TO PLACE THE GEAR SHIFTER INTO PARK. SHE NOTICED THAT THE GEAR SHIFTER WAS EXTREMELY LOOSE AND UNABLE TO SHIFT GEARS. THE GEAR SELECTOR AND SHIFT OPERATION FAILURES OCCURRED INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO THE GEAR SHIFT CABLE. THE GEAR SHIFTER WAS TEMPORARILY REPAIRED AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE HAS NOT BEEN INSPECTED BY AN AUTHORIZED DEALER. THE FAILURE AND CURRENT MILEAGES WERE 83,000.

Electrical System
Filed Sep 10, 2008NY

NUMEROUS ELECTRICAL PROBLEMS BOTH HEADLIGHTS REPLACED ONE UNDER WARRANTY, BOTH HEATED MIRRORS REPLACED, ONE UNDER WARRANTY, BATTERY REPLACED UNDER WARRANTY,, DASH LIGHTS BLINK OFF AND ON GAS GAUGE SHOWS FULL MOST OF THE TIME AND AT OTHER TIMES GOES TO EMPTY, SOMETIMES WILL SHOW CORRECT FUEL LEFT IN TANK. VEHICLE OCCASIONALLY LOCKS ITSELF, HAVE TO KEEP AN EXTRA KEY HANDY. *TR

Power Train › Automatic Transmission
Filed Sep 4, 200863,000 milesSC

PURCHASED A VEHICLE ON 3-29-08. SERVICE ENGINE LIGHT CAME ON TWO DAYS LATER. I TOOK IT TO THE DEALERSHIP APPROX. TWO DAYS AFTER THAT. THEY ADVISED ME THAT I MUST HAVE LEFT THE GAS CAP OPENED. I ADVISED THEM I HAD NOT YET GOTTEN ANY GAS B/C I RECEIVED CAR ON A FULL TANK. THEY CHECKED THE VEHICLE AND STATED THEY SAW NOTHING WRONG. THE TRANSMISSION WAS THEN WHINING. IT GOT LOUDER I TOOK IT BACK THEY PUT A QUART OF TRANSMISSION FUEL. TODAY 9-4-08 I TOOK IT BACK TO THEM WHERE THEY HAD TO PUT ANOTHER QUART OF TRANSMISSION FUEL IN AND THE MECHANIC ADVISED ME THAT THE TRANSMISSION WAS GONE AND THAT THE 6,000 MILE WARRANTY THEY GAVE ME WAS USED. I FEEL LIKE I HAVE BEEN CON UNTIL WARRANTY WAS UP. NOT ONLY THAT I ADVISED THEM THAT I HAD BEEN COMPLAINING ABOUT THIS ISSUED. TO COME TO FINE OUT, THE PREVIOUS MECHANIC WAS NO LONGER THERE AND HAD NOT DOCUMENTED ANYTHING. THE ORIGINAL MANAGEMENT WAS NOT THERE EITHER. I FELT LIKE I HAVE BEEN SCAMMED. I AM A SINGLE PARENT WITH TWO CHILDREN OF MY OWN AND TWO CHILDREN THAT I HAVE BEEN RAISING FOR TWO YEARS. I ASKED THEM FOR A RELIABLE VEHICLE AND THEY INSURED ME THAT IT WAS. AFTER 5 MONTHS IT FAILED ME. NOBODY WANTS TO LISTEN TO ME. NOW I AM BEING ASKED TO PUT OUT 4100 FOR A TRANSMISSION. PLEASE FURTHER INVESTIGATE THIS SITUATION. *TR

Electrical System
Filed Aug 11, 200865,600 milesMD

FIRST WE LOST ONE OF THE SPEEDS ON THE FAN INSIDE THE VAN. THEN ABOUT 2 WEEKS LATER WE WERE ON A TRIP AND ALL WAS FINE. WE STOPPED FOR ABOUT 1.5 HOURS AND THEN CONTINUED TO DRIVE. WHEN WE HAD STARTED OUT THE SECOND TIME THERE WAS AN ODOR OF SOMETHING BURNING, SO I PULLED OVER AND CHECKED THINGS OUT. I LOOKED UNDER THE DASH AND COULD NOT SEE ANYTHING. I ALSO FELT THE DASH COMPONENTS TO SEE IF THERE WAS ANY THING THAT WAS HOT, TO WHICH I DID NOT SEE THAT MUCH OF A DIFFERENCE. I STARTED THE VAN BACK UP AND NOTICED THAT I COULD NOT TURN THE INTERNAL FAN OFF AND THE SMELL OF MELTING/BURNING WIRES WAS STRONG. I GOT HOME AND TOOK THE DASH APART AND FOUND THAT THE FAN SWITCH HAD MELTED AND WIRES TO THE FAN SWITCH HAD MELTED THE INSULATION OFF. I TOOK THE SWITCH OUT OF THE CAR SO I CAN ORDER A NEW SWITCH AND WIRING HARNESS. IF I DID NOT TAKE THE DASH APART AS SOON AS I GOT HOME, IT COULD HAVE CAUSED A FIRE. *TR

Power Train › Automatic Transmission
Filed Jul 8, 2008108,000 milesTX

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. WHILE ATTEMTPING TO SHIFT THE GEAR INTO DRIVE, IT FAILED TO OPERATE NORMALLY. THERE WERE NO PRIOR WARNING SIGNS. THE CURRENT AND FAILURE MILEAGES WERE 108,000.

Service Brakes, Hydraulic
Filed Jun 19, 200860,667 milesOH

THERE ARE SEVERAL PROBLEMS WITH MY VAN. THE FIRST IS THE PLUG AT THE BASE OF THE CAPTAINS CHAIR ON THE DRIVER SIDE HAS BROKEN TWICE. SINCE IT IS PLASTIC-I HAVE ALREADY REPLACED THIS ITEM. THE VAN HAS AN INTAKE LEAK WHICH I CAN'T AFFORD TO FIX, THIS WAS DISCOVERED AT 64,000 MILES. WITH A PRICE TAG OF OVER $500 DOLLARS TO REPLACE, IT IS STILL AN ISSUE. AT THE 60667 MILES IT WAS DISCOVERED THAT BOTH THE LEFT AND RIGHT FRONT WHEEL BEARINGS NEEDED TO BE REPLACED. THAT WAS DONE WITH THE HEFTY PRICE TAG OF $1,279.00 WHICH ALSO INCLUDED REAR WHEEL CYLINDERS WHICH HAD BEGUN LEAKING AND NEEDED REPLACED. NOW THE BRAKES ARE SQUEALING AGAIN AND I AM REALLY CONCERNED ABOUT THIS PATTERN. *TR

Fuel System, Gasoline › Storage
Filed May 13, 2008MI

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V349000 (FUEL SYSTEM ,GASOLINE:STORAGE). THE VEHICLE WAS TAKEN TO THE DEALER FOR THE RECALL REPAIR AND THE CONTACT WAS INFORMED THAT SHE WOULD BE CHARGED IF HER VEHICLE DID NOT HAVE THE FAILURE PRESENT. THE MANUFACTURER WAS CALLED AND STATED THE SAME THING. THERE HAD BEEN NO FAILURE TO DATE.

Engine and Engine Cooling › Engine
Filed May 6, 200875,000 milesIL

WAS ON THE INTERSTATE AFTER DRIVING APPROXIMATELY 1.5 HOURS WHEN SERVICE ENGINE SOON LIGHT APPEARED. WHEN I SLOWED DOWN TO IN-TOWN SPEEDS THE VAN DROVE VERY ROUGH AND WOULD OFTEN STALL WHEN AT A STOP LIGHT. TOOK IT TO GM SHOP TO FIND OUT THAT THE ROCKER ARM POST HAD PULLED OUT OF THE CYLINDER HEAD #4. GM WANTED TO CHARGE ME OVER $2000 TO REPAIR. INSTEAD THE OFFERED TO REPAIR WITH A "HELI-COIL" AND GM PICKED UP ALL CHARGES. 10 MONTHS LATER DRIVING AGAIN ON THE INTERSTATE WENT TO PASS ANOTHER VEHICLE AND THE SERVICE ENGINE SOON LIGHT APPEARED AGAIN. WAS ABLE TO GET TO A GM SERVICE SHOP. THEY FOUND ANOTHER ROCKER ARM POST HAD PULLED OUT OF A CYLINDER HEAD #6. THEY DID A "HELI-COIL" REPLACEMENT AGAIN WHICH I PAID FOR. BOTH SHOPS HAVE SAID THIS SHOULD NEVER HAPPEN DURING THE LIFETIME OF A VEHICLE, YET IT HAPPENED TWICE IN MINE. IN A CAR LESS THAN 5 YEARS OLD NO LESS. IS THERE A MANUFACTURING DEFECT IN THESE ENGINES TO CAUSE SUCH A SIGNIFICANT FAILURE? *TR

Power Train › Automatic Transmission › Gear Position Indication (prndl)Crash
Filed Apr 30, 2008MI

THE VEHICLE WAS LEFT RUNNING AND A CHILD REACHED TO THE FRONT SEAT AND PULLED THE GEAR SHIFT. THE VEHICLE WAS PUT INTO REVERSE WITHOUT THE BRAKE PEDAL BEING APPLIED, THE VEHICLE SLOWLY ROLLED BACKWARDS AND CRASHED INTO A BUILDING. A SMALL AMOUNT OF DAMAGE WAS DONE TO THE VEHICLE. I SAT IN THE RIVERS SEAT AND WAS INDEED ABLE TO MOVE THE GEAR SHIFT FROM PARK TO REVERSE WITHOUT APPLYING THE BRAKE. THIS SAFETY FEATURE IS FAULTY. *TR

Electrical System › Wiring
Filed Apr 16, 2008ME

ELECTRICAL PROBLEMS WHEN TURN BLINKER ON IT LOCKS AND UNLOCKS DOORS. WHEN VEHICLE IS OFF THE BUZZER STAYS ON CONTINUOUSLY, BEEN TOLD THAT IT COULD POSSIBLY CATCH FIRE.. POSSIBLE GROUND WIRE.. NEED TO KNOW WHAT I CAN DO .. THIS SHOULDN'T BE DOING THIS .. JUST PURCHASED THIS VEHICLE A YEAR AGO.. PAID CASH NO EXTENDED WARRANTY .. SHOULD THIS BE HAPPENING .. I'M TAKING IT TO YORK FORD IN HOULTON MAINE TO HAVE A DIAGNOSTIC TEST DONE ON IT .. THIS VEHICLE IS ONLY 5 YEARS OLD .. WHY WOULD IT HAVE ANY ELECTRICAL PROBLEMS. *TR

Engine and Engine Cooling › Engine
Filed Mar 25, 2008MI

IN OUR 2003 CHEVY VENTURE WITH ONLY 53,000 MILES. WE ARE HAVING TROUBLE WITH THE INTAKE MANIFOLD LEAKING. THE VAN HAS OVERHEATED AND NEEDS TO BE REPLACED AT A HIGH COST TO US. IT UPSETS ME TO FIND THAT CHEVROLET KNOWS OF THE PROBLEM BUT HAS DONE NOTHING TO CORRECT IT. WHY RECALL THE VANS IN CANADA WITH THE SAME PROBLEM BUT NOT HERE IN THE UNITED STATES. *TR

Engine and Engine Cooling › Cooling System
Filed Mar 20, 2008MD

PREMATURE FAILURE OF THE INTAKE MANIFOLD GASKET CAUSED MY CAR TO LOSE POWER WHILE DRIVING. *TR

Power Train › Automatic Transmission
Filed Mar 13, 200865,000 milesMI

THE VEHICLE IS A 2003 CHEVROLET VENTURE. WHEN ACCELERATING FROM A STOP THE VEHICLE SEVERLY JERKS. THE TRANSMISSION FLIUD AND FILTER HAVE BEEN REPLACED WITH NO CHANGE IN THE CONDITION. THIS CONDITION STARTED AROUND 65,000 MILES. *TR

Air Bags1 injured
Filed Jan 3, 200849,157 milesNY

ON 10/30/07, MY 2003 CHEVY VENTURE AIRBAG LIGHT CAME ON. I BROUGHT THE VEHICLE TO THE LOCAL DEALER, AND WAS TOLD THAT THE R/S SAFETY DEPLOYMENT MODULE WAS FAILING AND NEEDED TO BE REPLACED. THE DEALER TOLD ME THIS WAS NOT A HUGE PROBLEM AND THAT THE VEHICLE WAS SAFE TO DRIVE. HE TOLD ME THE REPAIRS COULD WIAT UNTIL I HAD THE MONEY IN JANUARY. ON 11/25/07, WHICLE DRIVING THE VEHICLE, THE DRIVERS SIDE (SIDE) AIRBAG DEPLOYED AND EXPLODED IMMEDIATELY. I PHONED THE DEALER AND WAS TOLD THAT THE PROBLEM WAS UNRELATED AND THEY WERE NOT RESPONSILBE. I FILED A PRODUCT ALLEGATION COMPLAINT WITH GM. THEY SENT AN INSPECTOR TO THE DEALER WHO REVIEWED THE CAR AND FOUND IT WAS A COMPUTER MALFUNTION OF THE SAFETY DEPLOYMENT MODULE THAT CAUSED THE AIRBAG TO DEPLOY. HE STATED THAT THEIR WAS NOTHING THAT I COULD HAVE DONE TO CAUSE THE AIRBGA DEPLOYMENT. THE DEALER ADMITTED TO GM THAT THEY TOLD ME THE VEHICLE WAS SAFE TO DRIVE, BUT GM DECLINED TO REPAIR THE VEHICLE. I HAVE SINCE FOUND OUT THAT THIS VEHICLE WAS RECALLED FOR 2 SEPARATE FRONT AIRBAG PROBLEMS. GM STATES THAT THIS VEHICLE HAS NO OPEN RECALLS ON IT. THE VEHICLE HAS NOT BEEN REPAIRED, AND IS NOW OFF THE ROAD. I AM PAYING THE LOAN OFF AND HOPING TO GET SOME RESOLUTION TO HAVE THIS VEHICLE REPARED SO I CAN CONTINUE TO USE IT.*CN

Fuel System, Gasoline › Storage › Tank Assembly › Filler Pipe and Cap
Filed Nov 7, 2007120,000 milesAR

MY 2003 CHEVY VENTURE HAS A LEAKING FUEL TANK. THE LEAK IS WHERE THE PLASTIC INLET NIPPLE MEETS THE PLASTIC TANK. I CALLED GM AND WAS TOLD THAT MY VIN DID NOT QUALIFY FOR THE RECALL. THE TANK WILL HAVE TO BE REPLACED. *TR

Structure › Body › Roof and Pillars
Filed Oct 23, 200789,000 milesMI

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. THE ROOF OF THE VEHICLE IS CORRODING AND RUSTING. THE DEALER STATED THAT THE VEHICLE WAS OUT OF WARRANTY AND WAS NOT THEIR RESPONSIBILITY. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 123,000 AND FAILURE MILEAGE WAS 89,000.

Engine and Engine Cooling
Filed Sep 23, 200763,500 milesMI

ON 3 MILE IN TOWN TRIP, HEAT GAUGE SUDDENLY CLIMBED INTO THE RED. I TURNED OF CAR AND LET IT COOL. DROVE BACK HOME WITH MANY STOPS TO PREVENT OVERHEATING. TOWED IT TO A DEALER. LOWER MANIFOLD INTAKE GASKET, A WELL DOCUMENTED PROBLEM--BUT NO US RECALL, NEEDED TO BE REPLACED. LABOR COSTS BROUGHT THE DEFECTIVE AND BADLY ENGINEERED REPLACEMENT TO OVER $900. THERE WAS NO ENGINE DAMAGE, BECAUSE I CAUGHT THE PROBLEM EARLY, AS NO COOLANT HAD YET LEAKED INTO THE ENGINE. *TR

Fuel System, Gasoline › Delivery
Filed Sep 23, 200744,800 milesMI

FOR NEARLY 6 MONTHS MY MINIVAN ENGINE WOULD SHUT-OFF WHILE I WAS IDLING WHILE PARKED, WAITING TO PICKUP AND TRANSPORT CHILDREN TO NEXT STOP. ONCE IT CUT OFF WHILE I WAS DRIVING ON A CITY ROAD. LUCKILY, I WAS ABLE TURN THE WHEEL ENOUGH TO COAST ONTO A SIDE STREET. CURIOUSLY, WHEN VARIOUS TOW OPERATORS CAME TO TOW THE VAN DIRECTLY TO DEALER, THEY TOO WERE NOT ABLE TO RESTART THE ENGINE--THERE IS NO NOISE, NO CRANK. BY THE TIME THE MECHANICS GOT TO THE VAN IN THE MORNING, THEY REPORTED THAT THEY COULD NOT DUPLICATE THE PROBLEM. THE FINAL TIME AND APPROXIMATELY 4TH TIME I EXPERIENCED ENGINE CUT-OFF, I HAD MY HUSBAND PICKUP THE CHILDREN AND I. WE ATE DINNER, THEN LATER RETURNED TO THE VAN. IT STARTED JUST FINE AND I DROVE IT HOME. THE NEXT DAY I DROVE IT TO THE DEALER AND WAS INSISTENT THAT THE DEALER FIND AND FIX THE PROBLEM. DEALER REPLACED FUEL PUMP AND FILTER. BECAUSE OF HISTORY OF THE COMPLAINT, I PAID FOR PARTS BUT NOT LABOR, $470. I ALSO PAID FOR A ROUTINE FUEL INJECTION CLEANING, $150. THE PROBLEM HAS NOT RECURRED. *TR

Fuel System, Gasoline › Storage › Tank Assembly
Filed Sep 17, 2007111,394 milesPA

1.) THE VEHICLE WAS BEING REFUELED. DURING THE REFUELING IT WAS NOTICED THAT FUEL STARTED POURING OUT FROM UNDER THE VEHICLE. 2.) LOOKING UNDER THE VEHICLE A CRACK COULD BE SEEN WHERE THE MOLDED PLASTIC FILLER NECK INTERSECTED THE FUEL TANK. A FUEL SPILL OF TWO THIRDS OF A TANK OF GASOLINE. 3.) THE ENTIRE FUEL TANK WAS REPLACED WITH A NEW FUEL TANK ORDERED FROM GM AT LOCAL GARAGE. *TR

Power Train › Automatic Transmission
Filed Aug 22, 200765,000 milesIL

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. WHEN ACCELERATING FROM A STOP AT 5 MPH, THE VEHICLE WOULD JERK SEVERELY. THE CONTACT CHANGED THE TRANSMISSION FLUID, BUT THAT DID NOT WORK. SHE TOOK THE VEHICLE TO A REPAIR SHOP AND THEY TESTED THE TRANSMISSION. SHE WAS INFORMED THAT THE SEALS IN THE TRANSMISSION FAILED AND THAT THIS WAS A COMMON FAILURE. THE VEHICLE IS CURRENTLY AT THE SHOP FOR REPAIR. THE VIN, ENGINE SIZE, AND NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 67,000 AND FAILURE MILEAGE WAS 65,000.

Fuel System, Gasoline
Filed Aug 20, 2007PA

GM FAILS TO RECOGNIZE THIS RECALL ON A 2003 CHEVY VENTURE FUEL TANK: HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/RECALLS/RESULTS.CFM. *TR

Fuel System, Gasoline
Filed Aug 10, 200785,000 milesTX

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. THE CONTACT STATED THAT THE VEHICLE HAS A FUEL LEAK WHERE THE NIPPLE MEETS THE GAS TANK. THE DEALER STATED THAT THERE WAS NO SIGN OF IMPACT AND WAS DUE TO AGE AND MILEAGE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 85,000.

Structure › Body › Door
Filed Jul 18, 200733,000 milesFL

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR FAILED TO REMAIN CLOSED. THE FAILURE HAS OCCURRED SEVERAL TIMES SINCE THE VEHICLE WAS PURCHASED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 33,000. THE CONSUMER STATED THE DOOR HAS BEEN MALFUNCTIONING SINCE A COUPLE OF MONTHS AFTER HE PURCHASED THE VEHICLE. THE CONSUMER STATED BACK IN THE SPRING OF 2006 THE DOOR MALFUNCTIONED AND THE VEHICLE WAS TAKEN TO THE DEALER WHO IN TURN ADJUSTED THE ROD AND THOUGHT THE PROBLEM WAS FIXED BUT THE DEFECT STILL PERSISTS SOMETIMES. UPDATED 08/20/07 *TR

Exterior Lighting › Headlights
Filed May 26, 200737,000 milesTX

THE HEADLIGHT & TURN SIGNAL ASSEMBLIES ON THE VAN CONTINUED TO ACCUMULATE CONDENSATION IN THEM. THIS HAS BEEN GOING ON FOR ABOUT 2 YEARS NOW. THE DEALER WILL NOT FIX IT, STATING IT WAS COSMETIC, AND DID NOT INTERFERE WITH SAFE OPERATION OF THE VEHICLE. WE TOOK IT FRIDAY TO GET IT INSPECTED AND IT FAILED INSPECTION. THE CAUSE OF FAILURE WAS CONTAMINATED LIGHT ASSEMBLIES. WE CONTACTED THE DEALERSHIP FROM WHOM WE BOUGHT THE VAN, AND WAS INFORMED THEY WOULD NOT DO ANYTHING ABOUT IT. THE DID ADMITTED THAT THEY HAD SEVERAL OTHERS WITH THE SAME PROBLEM. THEY SUGGESTED WE CONTACT YOU. I REMOVED THE WATER FROM THE HEADLIGHT ASSEMBLIES AND GOT THE VAN INSPECTED AGAIN TODAY. IT DID PASS, BUT I FELT CERTAIN CONDENSATION WILL BE BACK AGAIN SOON. I REALIZED THIS MAY NOT APPEAR TO BE A SUBSTANTIAL PROBLEM, BUT IT DID INTERFERE WITH THE NIGHT VISION CAPABILITIES. AS I SAID EARLIER, THIS WAS NOT THE FIRST TIME I HAVE REMOVED WATER FROM THE HEADLIGHT ASSEMBLIES ON THIS VAN.*AK

Engine and Engine Cooling › Engine
Filed May 24, 200750,000 milesMD

2003 CHEVY VENTURE WITH ENGINE CODE OF E IN THE VIN (COVERED UNDER SERVICE BULLETIN) STARTED LEAKING ANTIFREEZE AND OIL FROM THE INTAKE GASKET. CALLED CHEVROLET CUSTOMER CARE AND THEY INFORMED ME THAT MY VIN WAS NOT COVERED IN THEIR SERVICE BULLETIN. IT WILL COST APPROXIMATELY $850 TO REPAIR AND BE WITHOUT THE VEHICLE FOR 2 DAYS.

Power Train › Automatic TransmissionCrash
Filed May 4, 200748,040 milesUT

ON APRIL 27, 2007 CHEVROLET VENTURE WAS INVOLVED IN AN ACCIDENT INVOLVING ANOTHER CAR WHEN OUR FOUR YEAR OLD SON WAS SOMEHOW ABLE TO PUT THE CAR IN NEUTRAL WHEN THE CAR WAS OFF. IN TRYING TO FIGURE OUT HOW HE DID IT WE HAVE DISCOVERED THAT APPROXIMATELY 30-50 % OF THE TIME THE CAR CAN BE TAKEN OUT OF PARK WITHOUT ENGAGING THE BRAKE. WE HAVE BEEN ABLE TO DETERMINE THROUGH TRIAL THAT THIS CAN BE DONE AT ANY STAGE OF THE VEHICLES OPERATION WHETHER IT IS OFF OR MOST DANGEROUSLY EVEN IF THE ENGINE IS RUNNING. WE FEEL 100% THAT THIS WAS THE CAUSE OF THE ACCIDENT THAT HAPPENED. I HAVE TRIED TO FILL OUT THE REST OF THIS FORM TO THE BEST OF MY KNOWLEDGE. *JB

Exterior Lighting › Headlights › Concealment Devices
Filed Apr 17, 2007NE

I FILED A COMPLAINT ALREADY ON A SIMILAR PROBLEM, ODI NUMBER 10177955 ON 1/5/2007 IN WHICH I HAD PROBLEMS WITH CONDENSATION ON THE INSIDE OF MY HEADLAMPS, MAKING IT DIFFICULT TO SEE AT NIGHT. THE CONDENSATION NOW LED TO THE DRIVER'S SIDE HALOGEN BULB EXPLODING INSIDE THE HEADLIGHT HOUSING DUE TO WATER ACCUMULATING INSIDE THE ASSEMBLY SPLASHING ONTO THE BULB. THERE IS NO WAY TO REMOVE THE GLASS FROM THE EXPLODED BULB FROM THE INSIDE OF THE HEADLIGHT HOUSING AND THERE IS NO WAY TO STOP THE CONDENSATION. I HAD TO PAY $180 FOR A NEW DRIVER'S SIDE HEADLIGHT HOUSING. THE PASSENGER SIDE HEADLAMP HAS CONDENSATION FORMING INSIDE. I AM CERTAIN THAT I WILL HAVE TO REPLACE THE HOUSING ON THE PASSENGER SIDE AS WELL. *JB

Fuel System, Gasoline › Storage › Tank Assembly
Filed Apr 11, 2007113,000 milesGA

TL*THE CONTACT OWNS A 2003 CHEVROLET VENTURE. THE CONTACT BEGAN TO SMELL GAS BOTH INSIDE AND OUTSIDE THE VEHICLE. APPROXIMATELY ONE YEAR AFTER INITIALLY DETECTING GAS THE DEALER INSPECTED THE VEHICLE. THE DEALER STATED THAT THE FAILURE WAS THE HEAD GASKET. THE CONTACT BROUGHT THE VEHICLE TO A LOCAL MECHANIC FOR REPAIRS, BUT THE SCENT OF GAS REMAINED. THE VEHICLE WAS INSPECTED AGAIN APPROXIMATELY FOUR MONTHS LATER. THE DEALER STATED THAT THE ENTIRE FUEL SYSTEM SHOULD BE REPLACED. ONCE MORE, THE CONTACT BROUGHT THE VEHICLE TO A LOCAL MECHANIC FOR REPAIR. THE MECHANIC STATED THAT THE FILLER HOSE DETERIORATED DUE TO POOR DESIGN OR A MATERIAL DEFECT. THE CURRENT AND FAILURE MILEAGE WERE 113,000.*AK THE CONSUMER STATED THAT THE VEHICLE LEAKS FROM THE MANIFOLD AS WELL AS THE FUEL TANK SYSTEM. UPDATED 07/30/07 *TR

Exterior Lighting › Turn Signal › Switch
Filed Feb 7, 200775,000 milesMI

TL*- THE CONTACT HAS A 2003 CHEVROLET VENTURE IN WHICH HE HAD TO REPLACE THE CLIMATE CONTROL SWITCH BECAUSE THE FAN SWITCH STAYED ONLY ON THE LOW POSITION, ALLOWING FOR ONLY ONE SETTING. THE CONTACT BOUGHT THE REPLACEMENT PART AND REPLACED THE CLIMATE CONTROL SWITCHES ON HIS OWN. WHILE REPLACING THE SWITCHES HE NOTICED THAT THE OLD UNIT HAD MELTED THE PLASTIC AROUND THE WIRE HARNESS. THE CONTACT ALSO HAD TO REPLACED THE LEFT REAR TAIL LIGHT ASSEMBLY BECAUSE IT HAD COMPLETELY CORRODED WHICH MADE IT INOPERABLE. THE CONTACT IS LOOKING FOR REIMBURSEMENT FOR THE PARTS. THE CONTACT SPOKE WITH THE MANUFACTURER WHO STATED THAT THEY WOULDN'T BE ABLE TO CONSIDER ANY TYPE OF REIMBURSEMENT BECAUSE HE DIDN'T TAKE THE VEHICLE TO A DEALER TO HAVE IT REPAIRED. THE FAILUER AND CURRENT MILAGE WERE 75000 MILES.

Fuel System, Gasoline › Storage › Tank Assembly
Filed Jan 11, 200761,000 milesTX

SEPTEMBER 2006 WAS TOLD MY FUEL TANK WAS LEAKING AND IT NEEDED TO BE REPLACED. I ASK THEM WHERE THE LEAK WAS AND THEY TOLD ME THAT IT WAS LEAKING AT THE FACTOR SEAL WHERE THE GAS HOSE CONNECTS TO THE FUEL TANK ITSELF. DUE TO THE FACT THAT MY WARRANTY HAD EXPIRED I WAS TOLD I WAS TO PAY $1500.00 TO REPLACE IT. I ENDED UP TAKING IT TO AN INDEPENDENT REPAIR SHOP WHERE THEY CHARGED ME $1100.00 TO REPLACE IT ON DECEMBER 23 2006 THE SHOP THAT DID THE REPAIR TOLD ME THAT WHERE THIS LEAK IS A FACTORY DEFECT AND, I WAS LUCKY THAT MY VAN NEVER CAUGHT FIRE. HE TOLD ME THAT THE AREA WHERE THIS LEAK WAS A WEEK POINT ON THE PLASTIC TANK AND THAT IT WAS NEVER SEALED RIGHT. THE DAY THEY FIXED MY VAN THEY ORDER A NEW AND IT TOO WAS BROKEN IN THE SAME SPOT AS MINE WAS. THEY HAD TO ORDER ANOTHER TANK THAT SAME DAY. THIS IS A BIG PROBLEM (PLASTIC GAS TANK ON MY 2003 CHEVY VENTURE). THIS MATTER NEED TO BE LOOKED IN TO BEFORE SOME ONE ELSE GET HURT OR DIES BECAUSE OF THE WEAK POINTS IN THESE PLASTICS TANKS I STILL HAVE THIS TANK AND WILL SUBMIT PICTURES IF YOU NEED ME TO SO YOU CAN SEE WHERE THIS DEFECT IS. *JB

Exterior Lighting › Headlights
Filed Jan 5, 200756,000 milesNE

BOTH HEADLIGHTS HAVE CONDENSATION FORMING ON THE INSIDE. THIS WILL CAUSE THE HEADLIGHTS TO BE LESS EFFECTIVE. *JB

Exterior Lighting › Headlights
Filed Oct 24, 200610 milesGA

LEFT FRONT HEADLIGHT FILLS WITH WATER AND FOGS UP THE LENS COVER THUS HINDERING THE BEAM OF THE HEADLIGHT. WATER LITERALLY STANDS IN THE LIGHT SO MUCH THAT WHEN YOU BRING THE VEHICLE TO A STOP WITH THE LIGHTS ON, THE BEAM IS LIKE AN OCEAN WAVE. I HAVE RETURNED IT TO THE DEALERSHIP BUT THEY SAY THEY ALL DO THAT AND THERE IS NO REMEDY. WE HAVE BEEN TOLD TO DRILL A HOLE IN THE CASING TO DRAIN THE WATER. MY VEHICLE WAS BOUGHT NEW IN JUNE 2003. THIS HAS BEEN A PROBLEM FROM THE BEGINNING. IT IS GETTING PROGRESSIVELY WORSE. WATER IS NOW STANDING INSIDE THE LENS. WHAT HAPPENS WHEN THE FREEZING TEMPERATURES COME? WILL MY LIGHT FREEZE AND BURST? 2 OF MY FAMILY MEMBERS ALSO OWN VENTURES AND THIS SEEMS TO BE A PROBLEM FOR THEM ALSO. I HAVE NOTICED OTHER VENTURES PARKED IN PARKING LOTS AND SOME OF THEM ALSO HAVE A FOGGED UP LEFT HEADLIGHT LENS. I TRULY FEEL THAT GM SHOULD FIX THIS PROBLEM. IT HAS BEEN THIS WAS SINCE I DROVE IT OFF THE LOT BRAND NEW. SURELY A COMPANY WITH AS MUCH TECHNOLOGY AS GM HAS THEY COULD COME UP WITH A REMEDY FOR THIS "LEAKING LIGHT". IT REALLY HINDERS YOUR VISION USING THE HEADLIGHTS. ITS LIKE HAVING A HEADLIGHT OUT. STANDING WATER IS ALSO HARD ON THE HEADLIGHT BULBS. WILL THIS EVENTUALLY CAUSE AN ELECTRICAL SHORT OR POSSIBLY A FIRE AT SOME POINT? *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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