Page 4 of 6 · complaints 151–200 of 258

2012 Chevrolet Impala complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Unknown or Other
Filed Dec 31, 2015CA

I TOOK MY VEHICLE IN FOR SERVICE TO A RECALL FOR THE IGNITION, WHILE THERE THEY DISCOVERED OIL LEAKING FROM OIL PAN GASKET, THEY FOUND PROBLEMS WITH THE EMISSION. I TOOK IT HOME AND WHEN I STARTED IT IT WAS ACCELERATED, I TOOK IT BACK AND DEALER CLAIMED IT WAS NOT PART OF THE WORK THEY DID. THEY CHARGED ME 428.00 TO REPAIR. THE NEXT DAY I DROVE THE CAR THE IDLE WAS AT 3 WHEN I STARTED IT, TOOK IT BACK TO THE DEALER, THEY CLAIM THEY RESET THE IDLE, BUT THE IDLE REMAINS AT 1.5 WHEN IM DRIVING, AND FEELS ACCELERATED. THIS ALL BEGAN WHEN THEY REPAIRED A PROBLEM UNDER GUARANTEE. CAR HAS 103,000.00 MILES.

Electronic Stability Control (esc)
Filed Dec 4, 201530,000 milesFL

I PURCHASED THE VEHICLE BRAND NEW IN APRIL OF 2012. I REPORTED THE ISSUE IN JANUARY 2015. WHEN I START MY VEHICLE, ESPECIALLY FROM A COLD START, I PROCEED TO REVERSE OUT OF A PARKING SPOT AND AS I TURN THE STEERING WHEEL TO THE LEFT. THE TRACTION CONTROL LIGHT ILLUMINATES. AS I STOP THE VEHICLE, I PUT IT IN DRIVE AND WHILE TURNING THE STEERING WHEEL TOWARD THE LEFT AS I PROCEED TO MOVE. THE TRACTION CONTROL LIGHT COMES ON A SECOND TIME BUT THE ABS LOCKS THE LEFT WHEEL (NO ABS LIGHT). I HEAR A METAL GRINDING FOR LESS THAN 3 SECONDS AND THEN IT RELEASES. IT HAPPENS IN ALL WEATHER CONDITIONS BUT THIS ISSUE IS EXTREMELY DANGEROUS, ESPECIALLY IF IT HAPPENS ON THE HIGHWAY. I BROUGHT THE VEHICLE TO THE DEALERSHIP MULTIPLE TIMES AND THEY ARE COMPLETELY CLUELESS ON HOW TO FIX THE ISSUE. I BELIEVE CHEVY IS AWARE OF THE ISSUE AND WON'T ISSUE A RECALL BECAUSE IT AFFECTS MILLIONS OF IMPALAS AND EVEN OTHER VEHICLES AS WELL. (COST = MONEY/ LOSS OF PROFIT) I DID RESEARCH AND NOTICED THERE IS A BULLETIN RELEASED ON THIS SPECIFIC ISSUE BUT THEY DON'T KNOW HOW TO FIX THE PROBLEM. I AM WONDERING IF CHEVY IS WAITING ON SOMEONE TO GET KILLED IN ORDER TO ADDRESS THIS PROBLEM.

Electrical System
Filed Dec 3, 201543,910 milesWV

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE DOORS LOCKED AND UNLOCKED INDEPENDENTLY. IN ADDITION, "SERVICE STABILIZER TRAC" WAS DISPLAYED ACROSS THE MESSAGE BOARD AS THE VEHICLE LOST POWER. THE CONTACT ALSO STATED THAT WHILE IN PARK, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FUSES TO THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,910.

Seat Belts
Filed Nov 18, 201594,477 milesAL

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE INSPECTING THE VEHICLE, THE CONTACT WITNESSED THAT THE DRIVERS SEAT BELT BUCKLE ASSEMBLY WAS DETACHING. THE CONTACT LATER INSPECTED THE REAR SEAT BELT BUCK ASSEMBLIES AND WITNESSED THAT THEY WERE FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT BUCKLE ASSEMBLY HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 94,477. THE VIN WAS NOT AVAILABLE.

Wheels
Filed Nov 17, 20151,000 milesMI

THE TIRES CONTINUALLY LOOSE AIR. THE DEALER WAY BACK WHEN SAID TIRES WERE MY EXPENSE. TOOK IT TO DISCOUNT TIRE AND THEY SAID THE RIMS ARE NOT SMOOTH ENOUGH FOR A TIGHT SEAL. I NEED TO ADD AIR EVERY 2 WEEKS WITHOUT FAIL. NOW I'M PAST THE 36 MONTH WARRANTY.

Power Train
Filed Nov 17, 2015PA

CLUNKING SOUND FROM TRANSMISSION DIFFERENTIAL...WHEN YOU PULL OUT FROM A STOP YOU GET A CLUCKING NOISE AND THE CAR CANNOT GO...SOMETHING IS GRABBED..PULLING ONTO A CITY STREET OR GOING IN REVERSE FROM DRIVEWAY..MECHANIC HAS BEEN UNABLE TO FIND PROBLEM AFTER 5 ATTEMPTS.

Service Brakes
Filed Nov 16, 201542,000 milesCA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ELECTRONIC STABILITY, TRACTION CONTROL, AND CHECK BRAKES WARNING INDICATORS FLASHED RANDOMLY. THERE WAS AN ABNORMAL NOISE EACH TIME THE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000. UPDATED 02/12/16*LJ

Service Brakes
Filed Nov 3, 201555,000 milesCT

WHEN I START DRIVING ON LOCAL STREET EACH MORNING, I MAKE A LEFT TURN, THE CAR MAKES A LOUD GRINDING NOISE AND MY SERVICE TRACTION CONTROL, SERVICE BRAKE ASSIST, & ABS LIGHT ALL COME ON. THEY ALSO GO ON & OFF WHEN I GO OVER SPEED BUMPS MAKE A LOUD GRINDING NOISE. THE TRACTION CONTROL SYMBOL WILL COME ON AND I WILL BE STUCK TRYING TO ACCELERATE. THIS IS VERY DANGEROUS AS I HAVE ALMOST BEEN HIT FROM BEHIND A FEW TIMES DUE TO NOT BEING ABLE TO ACCELERATE IN A TIMELY FASHION. I HAVE GONE ON CHEVY IMPALA FORUMS LOOKING FOR OTHER DRIVERS WHO MAY HAVE EXPERIENCED THIS ARE THERE ARE A GOOD NUMBER OF THEM. IT SEEMS TO BE AN ELECTRICAL PROBLEM. I FINALLY TOOK IT TO A MECHANIC AND THEY COULD NOT REPRODUCE THE PROBLEM. IT STILL HAPPENS.

Engine
Filed Nov 2, 201540,000 milesMI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING AT AN UNKNOWN SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE ENGINE REVVED AND STALLED. AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

Unknown or Other
Filed Nov 2, 2015TN

HAVE HAD 5 GOODYEAR EAGLE LS TIRES THAT HAVE BROKEN BELTS IN THEM. WHEN I GOT THE CAR IT HAD EAGLE LS'S ON IT. THEY ALL HAD THE SAME PROBLEM AND WERE REPLACED UNFORTUNATELY WITH THE SAME BRAND OF TIRE. NOW 1 OF THE NEW EAGLE LS HAS A BROKEN BELT IN IT AND IT FEELS LIKE I HAVE A BENT RIM. MY TIRE PLACE NOW IS TELLING ME THAT THE EAGLE LIS IS JUNK AND DOES NOT RECOMMEND THEM AGAIN. I WILL HAVE TO REPLACE ALL THE TIRES AGAIN BECAUSE OF THE FLAW IN THEM. SOMETHING SHOULD BE DONE ABOUT THIS BEFORE SOMEONE GETS HURT OF KILLED WITH THE JUNK TIRES. GOODYEAR OFFERED NO REPLACEMENT DISCOUNTS OR HELP WITH THIS PROBLEM PER THE TIRE SHOP.

Service Brakes
Filed Oct 15, 201536,000 milesMI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE FROM A STOP SIGN, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND AS THE BRAKES INDEPENDENTLY ENGAGED. THE ABS WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT A HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

Air Bags
Filed Aug 20, 201515,100 milesPA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. AFTER THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT WHEN THE FRONT PASSENGER SIDE SEAT WAS OCCUPIED, THE AIR BAG OFF WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, WHEN REFUELING THE VEHICLE, THE FUEL SENSOR FAILED AND FUEL SPILLED OUT AS THE MPG MALFUNCTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,100.

SteeringCrash
Filed Aug 19, 201535,000 milesCA

WHEN DRIVING AFTER EVERY ATTEMPT TO MAKE A LEFT TURN,MY SERVICE TRACTION CONTROL,SERVICE BRAKE ASSIST, & ABS LIGHT ALL POP ON. SINCE THEN IT HAS WENT ON AND OFF FOR MANY DAYS UNTIL IT JUST FINALLY STAYED ON PERMANENTLY. ALSO MESSAGE: "STABILITRAK SERVICE AND TRACTION CONTROL , BRAKE ASSIST " FINALLY TOOK IT TO A CHEVY DEALERSHIP IN CULVER CITY,CA IN MAY 2013 & WAS TOLD THEY TESTED THE FRONT ABS CONNECTOR AND TRACTION AND FOUND NOTHING WRONG AND NO CODE ERRORS. RESET THE SENSORS ANYWAYS AND ADJUSTED THE TIMING. AS SOON AS I DROVE OUT THE DEALER,SAME ERROR MESSAGES AND LIGHTS RETURNED. TOOK CAR AGAIN TO SAME DEALER &WASTOLD "I MUST HAVE DROVE THROUGH WATER OR OILY SURFACE AND LIGHTS WOULD GO OFF AFTER I DROVE 20 OR SO MILES".LIGHTS & ERRORS DID NOT GO AWAY.RETURNED TO THE SAME DEALER AGAIN,THIS TIME AGAIN FOUND NO ERRORS BUT THEY PROCEED TO REPLACE THE TIRE SENSORS AND RESET THE SENSOR ID. LIGHTS&CODES WENT OFF FOR ABOUT A WEEK THEN RETURNED WITH A GRINDING NOISE WHEN LEFT TURN, LOOSE ENGINE POWER &STEERING POWER, LIGHT &CODES CONTINUE TO STAY ON,& STALLS FOR A FEW SECONDS WHEN LEFT TURN. I HAVE BEEN AT A LIGHT IN THE MIDDLE OF MAKING A TURN WHEN THE CAR WILL STALL & NOT LET ME TAKE OFF.BRAKES APPEAR TO LOCK UP.JUST MISSED A FEW CAR ACCIDENTS DUE TO STALL. HAS LEFT ME IN DANGEROUS SITUATIONS AS I HAVE ALMOST BEEN HIT HEAD ON & WAS HIT FROM BEHIND BECAUSE I COULD NOT ACCELERATE AND GOT STUCK ON THE TURN. CANNOT ACCELERATE IN A TIMELY FASHION IS A HUGE PROBLEM. BECAUSE THE DEALER

Steering
Filed Aug 6, 201538,000 milesMI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE POWER STEERING RACK LEAKED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.

Tires
Filed Jul 10, 201510,756 milesTX

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS TIRES, SIZE: P225/55R17. WHILE DRIVING AT 40 MPH, THE CONTACT HEARD A LOUD POPPING NOISE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE WAS SEPARATING. THE TIRES WERE REPLACED. THE TIRE WAS ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE OF THE TIRE AND THE VEHICLE WAS 10,756.

Service Brakes
Filed Jun 22, 201570,517 milesMI

I WAS DRIVING DOWN A HILL ON KALAMAZOOST IN LANSING MICH. MY POWER STEERING AND POWER BRAKES STOPPED WORKING. I PULLED ON THE STEERING WHEEL TO TURN THE CAR INTO A HEDGE OF BUSHED ON THE SIDE OF THE ROAD. IT STOPPED BEFORE I HIT THEM.

Engine
Filed Jun 22, 201520,624 milesMI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 5-10 MPH, THE VEHICLE STALLED AND DID NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MECHANIC REPLACED THE IGNITION LOCK SWITCH, THE CODES WERE RESET, AND THE BODY CONTROL MODULE WAS REPLACED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 20,624. UPDATED 09/10/15*LJ UPDATED 10/26/2017*CN

Unknown or Other
Filed Jun 2, 201522,000 milesOH

THE AIR CONDITIONING SYSTEM STOPPED PROVIDING COLD, DRY AIR FOR A PERIOD OF ABOUT 15 MINUTES. THEN, THE COLD, DRY AIR RETURNED. THE AIRFLOW THROUGH THE VENTS NEVER DECREASED, ONLY THE TEMPERATURE AND HUMIDITY IN THE CABIN CHANGED. THIS HAS OCCURRED INTERMITTENTLY THROUGHOUT THE SUMMER OF 2014, APPROXIMATELY 20 TIMES.

Structure › Body
Filed May 20, 201540,000 milesAZ

TRIM ON PASSENGER DOOR STARTED PEELING OFF CAR WAS NOT IT IN ANY WAY TRIM IS PUT ON WITH 2 PIECES OF WHAT LOOK LIKES DOUBLE SIDED TAPE VERY DISAPPOINTED AFTER SPENDING 18,000 DOLLARS

Steering
Filed Apr 26, 201564,000 milesPA

DROVE FROM HOME, TO WORK, MAYBE 3 MILES. ABSOLUTELY NO PROBLEM. NO WARNING LIGHTS OR MESSAGES ON DASH. SPEED LIMIT IS 35MPH. FOR PART OF THE DRIVE, AND 25MPH THE LAST PART. PULLED INTO THE PARKING LOT AS USUAL. STILL NO PROBLEM. SLOWED TO PARK. AS I TRIED TO TURN INTO THE PARKING SPOT FROM THE MAIN LANE, THE STEERING SUDDENLY BECAME IMPOSSIBLE TO TURN. I WAS TURNING RIGHT, AND HAD TO FORCE THE WHEEL. I STOPPED AND CHECKED TO MAKE SURE I HAD NOT STALLED, OR TO SEE IF ANYTHING ELSE WAS WRONG. I TRIED PUTTING THE CAR IN PARK. THEN I TURNED IT OFF AND BACK ON. I TRIED REVERSE. NONE OF THOSE THINGS MADE IT ANY BETTER. I INCHED THE CAR INTO THE PARKING SPOT AND CALLED MY ROADSIDE ASSISTANCE. HAD THE CAR TOWED TO BAIERL CHEVROLET IN WEXFORD, PA. THEY TELL ME IT WILL COST ME AT LEAST $1600 TO FIX.THEIR REPRESENTATIVE DESCRIBED THE PROBLEM AS STEERING, HYDRAULIC, POWER ASSIST, ETC. I DID SOME RESEARCH AND THIS PARTICULAR YEAR AND MODEL HAS HAD RECALLS FOR THE EXACT PROBLEM I SEEM TO HAVE. MOTORTRENDS AND CARCOMPLAINTS.COM HAVE DOCUMENTED THE PROBLEM. IT IS NHTSA CAMPAIGN # 11V398000. THE DEALER I USE IS A CERTIFIED GM DEALER. WHY ARE THEY NOT AWARE OF THIS PROBLEM AND WHY DO I HAVE TO PAY IF IT IS A KNOWN DEFECT? THANK GOD THIS HAPPENED IN A PARKING LOT, AND NOT WHILE I WAS OUT ON THE HIGHWAY, OR ANOTHER MEMBER OF MY FAMILY WAS DRIVING. WHAT DO YOU DO IF YOU ARE TRAVELING 55MPH OR MORE AND YOUR STEERING JUST QUITS? NOW I HAVE TO RENT A CAR, AS THEY WOULD NOT EVEN OFFER A VEHICLE TO DR

Engine
Filed Apr 17, 201525,000 milesMN

GM SERVICE BULLETIN ID: 3650687. *TR

Seat Belts
Filed Apr 10, 201518,000 milesIA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE FRONT DRIVER SEAT BELT FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.

Power Train
Filed Mar 30, 201549,000 milesPA

CAR CUT OFFS WHEN PUT INTO DRIVE CAR CUTS OFF WHILE DRIVING. RPM ODOMETER STOPS WORKING. CHECK ENGINE LIGHT COMES ON REDUCE ENGINE POWER. STABILITY TRACK AND ABS STOP CAR FROM TURNING. GM DEALER SAID ITS BATTERY TERMINAL WIRES AND A NEW BATTERY CHANGED BOTH AND SAME ISSUE. FUEL PRESSURE SENSOR KEEPS GOING BAD REPLACED TWICE. CAR IS CHOKING ON TO MUCH FUEL ROTTEN EGGS SMELL COMING FROM EXHAUST. CAR IS VERY DANGEROUS TO DRIVE HAS CUT OFF ON ME IN TRAFFIC TO MANY TIMES NOW. ONCE AND IF PROBLEMS ARE EVER FOUND THEIR NEEDS TO BE A RECALL TO PREVENT INJURY OR DEATH. *TR

Electrical System
Filed Feb 2, 2015AL

TL*THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Jan 11, 201518,120 milesOH

ACCELERATOR RESPONSE TIME TAKES TOO LONG TO RE-ACCELERATE . AFTER LETTING OFF GAS THEN RE-APPLYING PEDAL WHILE DRIVING, RESPONSE TIME SHOULD BE 800 MILI SECONDS FOR AN ELECTRONIC ACCELERATOR BUT , IT IS WAY LONGER AND MAKES CAR BACKFIRE AT TIMES IF I HOLD PEDAL AFTER THE LAG IN RESPONSE . THIS CAUSES CAR TO LUNGE AND COULD CAUSE ME TO GET REAR ENDED OR DAMAGE ENGINE. SECOND, RUBBING GRINDING NOISE (NOT LOUD) FROM RIGHT FRONT AND MORE NOTICEABLE WHILE TRAVELING AT 35-40 MPH AROUND A LEFT BEND IN ROAD OR BY MOVING STEERING WHEEL TO LEFT ABOUT AN INCH WHILE DRIVING STRAIGHT DOWN ROAD. DEALER CLAIMED NO PROBLEM FOUND ON EITHER ISSUE , ALTHOUGH THEY CLAIMED TO HAVE REPLACED A STRUT BEARING ON RIGHT FRONT. THERE MUST HAVE BEEN A PREVIOUS ISSUE JUDGING BY THE WORN TIRE BEFORE I PURCHASED CAR. I FIGURED IT WAS AN ALIGNMENT PROBLEM THAT MAY HAVE BEEN FIXED BECAUSE CAR DIDN'T PULL TO ONE SIDE AND DROVE STRAIGHT , BUT APPARENTLY THERE IS STILL AN ISSUE AND NOISE IS SLOWLY GETTING MORE NOTICEABLE UNLESS I'M JUST TUNED INTO IT. *TR

Steering
Filed Dec 31, 201420,000 milesNC

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING T 25 MPH AND MAKING A RIGHT TURN, THERE WAS AN ABNORMAL NOISE COMING FROM UNDERNEATH THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Electrical System
Filed Dec 22, 2014MD

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Dec 15, 201420,000 milesPA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

Seat Belts
Filed Dec 9, 201431,000 milesNY

I HAVE TRIED PULLING ON EACH FRONT SEAT BELT VERY QUICKLY TO TRIGGER THE MOTION SENSITIVE RETRACTOR TO SEE IF THE SEAT BELT RETRACTORS WOULD LOCK UP. THEY NO LONGER DO. WHEN THE CAR WAS NEWER, I COULD PULL ON THE RETRACTORS VERY QUICKLY AND THE SEAT BELT RETRACTORS WOULD LOCK UP AS IF AN OCCUPANT MOVED FORWARD QUICKLY AFTER A COLLISION. *TR

Electrical System
Filed Dec 2, 2014TN

2012 CHEVROLET IMPALA IGNITION SWITCH PROBLEM. *MW THE CONSUMER STATED WHAT GM SUGGESTED TO HAVE NO MORE THAN ONE KEY ON THE RING. SHE STATED THAT WAS NOT A FIX. *JB

Electrical System
Filed Nov 25, 2014TN

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT CALLED FOR SEVERAL WEEKS AND WAS UNABLE TO RECEIVE ANY RESPONSE FROM THE DEALER. THE MANUFACTURER WAS CONTACTED TO DETERMINE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Nov 18, 2014GA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). AFTER CONTACTING THE DEALER IN REFERENCE TO THE RECALL, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Tires
Filed Nov 17, 201450,000 milesMS

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA EQUIPPED WITH GOODYEAR EAGLE LS TIRES, SIZE: P225/55R17. WHILE DRIVING APPROXIMATELY 70 MPH, THE FRONT END OF THE VEHICLE STARTED TO SHAKE. THE CONTACT DISCOVERED A BULGE IN THE FRONT DRIVER SIDE TIRE. THE DEALER STATED THAT THE FAILURE OCCURRED AS A RESULT OF HITTING A POTHOLE. THE TIRE HAD NOT BEEN REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 50,000.

Electrical System
Filed Nov 10, 2014NC

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Oct 22, 2014PA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES, WHICH FAILED TO RESPOND. THE CONTACT ALSO STATED THERE WAS A ABNORMAL ODOR. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

Electrical System
Filed Oct 16, 201434,000 milesID

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.

Electrical System
Filed Oct 9, 2014OH

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Oct 2, 2014NY

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Oct 1, 2014MO

2012 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO SAFETY IGNITION RECALL. *TGW THE CONSUMER WAS INFORMED, THE PARTS WERE NOT AVAILABLE. RECALL # 14V355000. THE CONSUMER TRADED THE VEHICLE. *JB

Electrical System
Filed Sep 24, 2014TN

2012 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO RECALL #14V355000 ISSUES. *SMD

Steering
Filed Sep 23, 201440,000 milesOH

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE REVERSING AND TURNING THE STEERING WHEEL TO THE LEFT, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE NEEDED TO BE RESTARTED IN ORDER FOR THE STEERING WHEEL TO FUNCTION PROPERLY. THE CONTACT, WHO WAS A CERTIFIED MECHANIC, WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

SteeringCrash
Filed Sep 19, 201458,000 milesFL

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE IGNITION KEY WAS THE ONLY KEY IN THE IGNITION AREA AND NO ADDITIONAL KEYS OR WEIGHT WERE ADDED. WHILE DRIVING 20 MPH, THE STEERING WHEEL LOCKED AND BECAME DISABLED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO THE GUARD RAIL. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING AND EXTENSION NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

Engine and Engine Cooling › Exhaust System
Filed Sep 19, 201425,300 milesOK

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD AN ABNORMAL NOISE WHEN SHIFTING GEARS. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE DEALER STATED THAT THERE WAS A HOLE IN THE EXHAUST SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,300.

Air BagsCrash2 injured
Filed Sep 4, 2014GA

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.

Electrical System
Filed Sep 4, 201451,000 milesWI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE TRACTION AND CONTROL SENSOR WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED WHENEVER MAKING A LEFT TURN. THE CONTACT WAS RECENTLY NOTIFIED THAT THE HUB BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE HARNESS ON THE DRIVER SIDE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

Suspension
Filed Sep 4, 201451,000 milesWI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THE CARRIAGE BOLT FAILED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN RECOMMENDED THE REPLACEMENT OF THE CARRIAGE BOLTS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.

Engine
Filed Aug 26, 201432,000 milesUT

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED AND A CLICKING SOUND EMITTED FROM THE FRONT DRIVER'S TIRE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

Wheels
Filed Aug 22, 201412,000 milesNY

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 30 MPH, THE REAR DRIVER SIDE WHEEL MADE A THUD SOUND. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE SPARE TIRE SCREWS INSIDE THE TRUNK WERE TIGHTENED; HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER AGAIN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

Engine
Filed Aug 22, 201430,000 milesMI

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE ENGINE STALLED. THE CONTACT WAS ABLE TO MERGE TO SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM).THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Electrical System
Filed Aug 21, 201422,000 milesSC

I AM EXTREMELY UNSATISFIED WITH MY AUTO. I DO NOT WANT A AUTO THAT I CAN NOT TRUST. THIS VEHICLE IS NOT WORTH WHAT I PAID FOR IT. I AM IN AN UPSIDE DOWN LOAN AND CAN NOT GET RID OF IT. WHAT CAN YOU DO TO HELP ME? *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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