Page 20 of 22 · complaints 951–1,000 of 1,074

2004 Chevrolet Impala complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Fuel System, Gasoline
Filed Sep 9, 200738,000 milesMI

MY 2004 IMPALA SS HAS HAD SEVERAL FAILURES OF THE INSTRUMENT PANEL CLUSTER. THE FIRST WAS INCORRECT SPEEDOMETER READINGS THAT LEAD TO TOTAL FAILURE OF THE SPEEDOMETER (STICKING AND/OR ERRATIC BEHAVIOR OF THE SPEEDOMETER NEEDLE). THE SECOND WAS IMPROPER FUEL LEVEL INDICATION (HIGH LEVEL SHOWN WITH LOW FUEL LIGHT COMING ON - ALMOST NO FUEL LEFT). THE LATEST IS INCORRECT OIL PRESSURE INDICATION. ALL OF THESE ARE KNOWN ISSUES WITH THE MODEL OF STEPPER MOTOR USED TO DRIVE THESE GAUGES IN MANY GM VEHICLES. MY TOTAL COST FOR REPAIR HAS BEEN IN EXCESS OF $300, NOT INCLUDING THE CURRENT OIL PRESSURE GAUGE REPAIR (STEPPER MOTORS FOR SPEEDO AND FUEL LEVEL GAUGE). I PLAN ON HAVING ALL STEPPER MOTORS REPLACED WITH THE LATEST GENERATION REPLACEMENT (SWITEC X25.168). THIS IS SOMETHING THAT GM NEEDS TO TAKE RESPONSIBILITY FOR AND CORRECT AS IT IS A VERY WIDESPREAD ISSUE. *TR

Electrical System › Instrument Cluster/Panel
Filed Sep 7, 200765,000 milesCO

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE SPEEDOMETER DISPLAYED 75 MPH. WHEN THE VEHICLE IS PARKED, THE SPEEDOMETER DISPLAYS THE LAST TRAVELED SPEED INSTEAD OF ZERO. IN ORDER TO RESET THE SPEEDOMETER, HE MUST TURN THE SWITCH ON AND OFF UNTIL IT READS ZERO. THE DEALER STATED THAT THE INSTRUMENTAL PANEL CLUSTER NEEDED TO BE REPLACED AND WOULD COST $1,000. THE DEALER INFORMATION WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 80,000 AND FAILURE MILEAGE WAS 65,000.

Power Train › Automatic Transmission
Filed Sep 5, 200718,000 milesMD

SINCE THE VEHICLE WAS BOUGHT IN 2004 IT HAS BEEN TOWED 3 TIMES TO THE DEALER BECAUSE THE VEHICLE WOULD NOT GO INTO REVERSE. SINCE A NEW TRANSMISSION WAS PUT IN THE VEHICLE STILL HAS THIS PROBLEM. THIS HAS HAPPENED OVER A DOZEN OF TIMES. UPDATED 09/25/07 *TR

Steering › Rack and Pinion
Filed Sep 4, 2007NV

WHILE DRIVING THE CAR FEELS AS IF THE TRANSMISSION IS FAILING, EVERY TURN YOU HEAR KNOCKING AND BUMPING, RECENTLY WAS TOLD THAT THE RACK AND PINION NEEDS TO REPLACED THE CAR HAS ONLY 60,000 MILES. I HAVE HAD IT FOR 2 YEARS AND I HAVE HAD SEVERAL PROPLEMS. MY AC WORKS HOWEVER ONLY THE PASSENGER SIDE OF THE HEATING UNIT WORKS. THE KNOCK SOUD OCCURRED IMMEDIATELY AFTER PURCHASE THE DEALER SHIP SAD NOTHING WAS WRONG WITH THE CAR. I HAVE A FRIEND WITH THE SAME VEHICLE AND HAD THE SAME ISSUE WITH THE KNOCK AND BUMPING FORTUNAELY THERE CAR WAS TOTALLED AND THEY WERE NOT INJURIED AT LEAST THEY ARE NO LONGER RESONSIBLE FOR THIS LEMON. *TR

Electrical System › Ignition
Filed Aug 30, 2007GA

SMELL GAS WHEN NOT AROUND GAS STATION AND IGNITION PROBLEMS SOMETIMES I MUST START THE CAR TWICE.

Electrical System › Instrument Cluster/Panel
Filed Aug 19, 200737,800 milesPA

SPEEDOMETER READS ERRATIC. INDICATOR BEGAN READING THE INCORRECT SPEED AT APPROXIMATELY 37,800 MILES. SPEEDOMETER CURRENTLY STUCK AT 35 MPH WITH VEHICLE AT A COMPLETE STOP. WHEN ACTUALLY TRAVELING AT 65 MPH, SPEEDOMETER READS 110 MPH. THIS WOULD BE A SERIOUS PROBLEM IF THE DRIVER THOUGHT THE 110 MPH WAS CORRECT AND QUICKLY APPLIED BRAKES TO SLOW THE VEHICLE. DEALER WAS CONTACTED AND VEHICLE CHECKED. SPEEDOMETER HAD RETURNED TO NORMAL OPERATION AND DEALER COULD NOT FIND ANY PROBLEM. SINCE THEN A WEEK HAS GONE BY AND PROBLEM HAS RETURNED. *JB

Electrical System › Ignition › Module
Filed Aug 18, 200787,550 milesMI

VEHICLE HAS BEEN STALLING INTERMITTENTLY AT ANY SPEED. VEHICLE HAS STALLED A TOTAL OF TEN TIMES. THE VEHICLE HAS BEEN TAKEN TO THE LOCAL MECHANIC SHOP FIVE TIMES AND THE DEALERSHIP TWICE BUT NO CODES WERE FOUND DURING TESTING. SO FAR I HAVE HAD NEW PLUGS/WIRES (TUNE-UP), NEW COIL PACK, NEW IGNITION MODULE AND NEW CRANK SENSOR, AND NEW FUEL FILTER. THE VEHICLE COMPLETELY DIES AT ANY SPEED. TOLD POSSIBILITY OF BAD FUEL PUMP BUT DEALERSHIP CANNOT BE 100% CERTAIN THIS WILL FIX THE PROBLEM. WHILE DRIVING AT 70-75 MILES AN HOUR THE CAR COMPLETELY SHUTS DOWN. IT IS A MIRACLE I HAVE NOT BEEN SEVERELY HURT OR KILLED. PROBLEMS BEGAN IN MAY 2007 AND HAVE BEEN ONGOING SINCE THEN. *TR

Service Brakes, Hydraulic › Foundation Components › Disc › PadsCrash1 injured
Filed Aug 13, 200736,000 milesDC

I HAVE A 2004 CHEVROLET IMPALA. I HAVE HAD TO REPLACE BRAKES AND ROTORS FOR THIS CAR A FEW TIMES A YEAR. THE ROTORS ARE CONSTANTLY GETTING WARPED WITH ORIGINAL GM ROTORS AND BRAKE PADS. IN 2005, I WAS IN A CAR ACCIDENT IN WHICH THE WHEELS LOCKED AND I WAS UNABLE TO STEER THE CAR AWAY FROM CRASHING INTO A CURB INSIDE A HEAVILY TRAVELED TUNNEL. AT FIRST, I THOUGHT THAT IT WAS THE WET ROADS DUE TO RAIN. HOWEVER, AFTER REPLACING ROTOR AND BRAKES CONSTANTLY, I RESEARCHED AND FOUND OUT THAT A NHTSA ISSUED A RECALL FOR BRAKES IN JUNE OF 2004. THE CAMPAIGN # IS 04V28700. I CALLED GM AND THEY SAID THAT THERE WERE NO RECALLS ISSUED FOR MY VIN#. I INFORMED THEM THAT THE NHTSA RECALL DID NOT SPECIFY PARTICULAR 2004 IMPALAS BUT THE WHOLE MODEL YEAR. THEY GAVE ME THE CASE #71-546836626 AND SAID THAT THEY HAVE NO RECORD OF A RECALL FOR MY CAR. WHAT CAN I DO TO HAVE THIS PROBLEM RESOLVED? *TR

Steering › Gear Box (other Than Rack and Pinion)
Filed Jul 17, 200718,000 milesFL

WE BOUGHT AN IMPALA CHEVROLET 2004 NEW IN 2004. THERE WERE A FEW PROBLEMS WITH IT. INSTRUMENT PANEL CLUSTER -AND SPEEDOMETER GAUGE DID NOT WORK AND NOISES CAME FROM THE INSTRUMENT PANEL. STEERING GEAR POPPED/CLANKING NOISE HEARD AND SENSED FROM FRONT END. ALSO, SEEMED LIKE SOMETHING WAS WRONG WITH THE TRANSMISSION BECAUSE IT DID NOT CHANGE GEARS CORRECTLY, AND IT KIND OF BUMPED WHEN ACCELERATING, APPEARED AS IF ENGINE DID NOT WANT TO ACCELERATE. THERE WAS A DELAYED START, MAY BE NECESSARY TO HOLD KEY IN START SEVERAL SECONDS UNTIL STARTING OR TURNING BACK AND TRYING AGAIN. SOMETIMES KEY LOCKED IN AND WON'T TURN. TOOK TO DEALER, BUT IT DID NOT DO IT FOR THEM. *AK ON THE STEERING GEAR THE STEERING INTERMEDIATE SHAFT WAS REPLACED ON 11/19/05. AGAIN THE NOISE WAS BACK AND ON 07/17/07 THE STEERING INTERMEDIATE SHAFT WAS LUBRICATED. ON OTHER ISSUES REPAIRS ARE TO COSTLY. DO NOT FEEL SECURE ON VEHICLE THESE PROBLEMS HAVE BEEN GOING ON FOR THE PAST TWO YEARS.

Electrical System › Instrument Cluster/Panel
Filed Jun 27, 2007NJ

PREVIOUSLY THIS YEAR THE SPEDOMETER WOULD BE STUCK AT A HIGHER SPEED THAN THE VEHICLE WAS MOVING, AT A STANDSTILL IT WOULD SHOW 50MPH. THAT HAS RESOLVED SPONTANEOUSLY, NOW HOWEVER THE FUEL GAUGE IS SHOWING 3/4 OF A TANK WHEN IT WAS EARLIER AT 1/4 AND I HAVE NOT ADDED ANY FUEL, IT IS NOT DROPPING BELOW 3/4 OF A TANK DESPITE DRIVING THE VEHICLE.

Service Brakes, Hydraulic
Filed Jun 15, 200731,000 milesMI

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE STEERING WHEEL SHUTTERS AND SHAKES WHEN THE BRAKES ARE APPLIED. THE VEHICLE HAS NOT BEEN DIAGNOSED. THE PURCHASE DATE WAS UNAVAILABLE. THE CURRENT MILEAGE IS 38,000 AND FAILURE MILEAGE WAS 31,000.

Electrical System › Instrument Cluster/Panel
Filed Jun 10, 200749,895 milesCA

INSTRUMENT PANEL CLUSTER- TEMP GAUGE NO LONGER WORKING, SPEEDOMETOR WAS READING 30MPH WHEN ACTUAL DOING 60-70MPH SPEEDOMETOR HAS RECENTLY RESET ITS SELF OKAY FOR NOW STILL NO TEMP. REALITIVE TELLS ME IT'S COMMON FOR GM SHOP IS REPAIRING IPCS' DAILY.IF THIS IS THAT COMMON THERES A PROBLEM WITH PRODUCT!!

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipFire1 injured
Filed May 25, 200745,000 milesTX

TL*THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE VEHICLE CAUGHT FIRE IN THE DASHBOARD AREA AND THEN SPREAD TO THE HOOD. THE FIRE OCCURRED TWO TO THREE MONTHS AFTER THE VEHICLE WAS PURCHASED. A RELATIVE SUSTAINED INJURIES TO THE HAND DUE TO THE FIRE. THE CAUSE OF THE FAILURE WAS ELECTRICAL. THERE IS NO FIRE OR POLICE REPORT. THE VEHICLE WAS REPAIRED, BUT THE CONTACT DOES NOT KNOW THE SPECIFICS OF THE REPAIR WORK. THREE MONTHS AFTER THE REPAIRS WERE COMPLETED, THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE BEGAN VIBRATING WHEN THE BRAKES WERE DEPRESSED. THIS FAILURE OCCURRED WHILE DRIVING 20 MPH OR MORE. THE BRAKES AND THE DISC WERE REPLACED AND ALIGNED. THE FAILURE CONTINUED TO OCCUR AND THE BRAKES WERE REPLACED WITHIN A MONTH. THE MECHANIC STATED THAT THE DISC FAILED WHICH CAUSED THE BRAKES TO FAIL. THE CONTACT DETECTS THE SMELL OF FUEL WITHIN THE VEHICLE. THE FUEL GAUGE HAS FAILED TO OPERATE NORMALLY SINCE THE REPAIRS WERE PERFORMED. THE FUEL GAUGE INDICATED THAT THE FUEL LEVEL WAS FULL; HOWEVER, THE ENGINE SHUT OFF AND THERE WAS NO FUEL IN THE VEHICLE. THERE WAS ALSO THE PRESENCE OF FUEL ON THE GROUND AFTER ADDING FUEL TO THE VEHICLE. THE DEALER HAS NOT DIAGNOSED THE CAUSE OF THE FUEL GAGE FAILURE OR THE ODOR. THE INSPECTOR STATED THAT THE VEHICLE MAY NOT PASS INSPECTION DUE TO THE FUEL ODOR IN THE INTERIOR. ALTHOUGH THE BRAKES WERE REPAIRED TWICE, THE VIBRATION CONTINUED TO OCCUR. THE ENGINE SIZE WAS UNKNOWN. THE CONTACT CAN PROVIDE RECEIPTS FOR ALL OF THE REPAIRS THAT

Electrical System › Ignition › Anti-theft › Control Module
Filed May 17, 2007TN

I HAVE BEEN HAVING TROUBLE WITH THE CAR STARTING. WE THOUGHT IT WAS THE BATTERY. WE BOUGHT A NEW ONE. IT DID NOT HELP. WHEN A MECHANIC LOOK AT IT HE SAID THAT IT MAY BE A NEUTRAL SAFETY SWITCH. HE TOLD ME HOW TO START IT , FIRST I HAVE TO HAVE THE KEY ON THE ON POSITION AND THE CAR IN NEUTRAL TO START IT. THIS HELPED, BUT I WAS WONDERING IF ANYONE ELSE HAS HAD ANY PROBLEM LIKE THIS?*AK

Air Bags › FrontalCrash2 injured
Filed May 2, 200736,000 milesMA

TL-* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE SITTING AT A STOP SIGN A PICK UP TRUCK CRASHED INTO THE REAR END OF CONSUMER'S VEHICLE AND CAUSED IT TO CRASH INTO THE DRIVER'S SIDE DOOR OF ANOTHER VEHICLE. THE DRIVER SIDE AIRBAG DID NOT DEPLOY. THE PASSENGER , A CHILD, WAS IN THE REAR SEAT ON THE DRIVER'S SIDE DURING THE CRASH, THE REAR SEAT BELT DISENGAGED, AND HIT THE PASSENGER IN THE EYE, RESULTING IN A BLACK EYE AND A CONCUSSION. THE DRIVER SUSTAINED BACK INJURIES. THE ROAD CONDITIONS WERE CLEAR AT THE TIME OF THE CRASH. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE REASON THE AIRBAG DID NOT DEPLOY OR WHY THE REAR SEAT BELT DISENGAGED. THE FAILURE AND CURRENT MILEAGE WERE 36,000. *AK

Electrical System1 injured
Filed Apr 27, 200732,836 milesIL

ON OCT 6TH 2005, WHILE DRIVING THE DEPARTMENT ISSUED 2004 CHEVROLET IMPALA, POLICE PATROL SQUAD CAR, I NOTICED A UNFAMILUAR VERY STRONG FOUL ODOR WHEN I WOULD TURN ON THE HEATER. UNKNOWN TO ME AT THE TIME, BUT AFTER I SUFFERRED INITIALLY AN INHALATION INJURY WHICH NEARLY KILLED ME BY SUFFICATING ME CAUSING MY BLOOD PRESSURE TO ESCALATE THEREBY CAUSING ME TO SUFFER DUEL ANYURSM' OF THE UPPER THORACIC VEIN AND THE ABDOMINAL VEIN. I WAS FLOWN VIA FLIGHT-FOR-LIFE HELICOPTER TO A TRAUMA CENTER, HOSPITALIZED IN INTENSIVE CARE, LEFT INCAPACITED ME FOR FOUR MONTHS AND WITHOUT AN INCOME. I AM NOW LEFT WITH INTERNAL SCAR TISSUE ON MY AORTA VEIN. MY POLICE SUPERVISOR VISITED ME IN INTENSIVE CARE IN THE HOSPITAL AND INFORMED ME THAT THE MECHANIC FROM THE DEALERSHIP WHICH SERVICES OUR FLEET OF LEASED VEHICLE, INSPECTION RESULTS INDICATED THAT THE ELECTRICAL SYSTEM WAS OVERCHARGING THE BATTERY AND AS A RESULT THE BATTERY BEGAN TO OVERHEAT GIVING OFF BATTERY ACID FUMES WHICH EXPLAINED THE FOUL ODOR. *JB

Structure › Frame and Members
Filed Apr 17, 2007PA

TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 CHEVROLET IMPALA WITH FAILURE MILEAGE 28,000 HE NOTICED THAT WHENEVER TURNING THE STEERING WHEEL HE HEARD A KNOCKING NOISE. HE TOOK THE VEHICLE TO THE DEALER INITIALLY BECAUSE HE THOUGHT IT WAS A STEERING PROBLEM. HOWEVER, THE TECHNICIAN TOLD HIM THAT IT HAD TO DO WITH THE STRUCTURE FRAME AND MEMBERS OF THE WHEELS. THE CONTACT STATED THAT THE TECHNICIAN REPLACED A ROD ON THE TIRE, BUT IT DID NOT CORRECT THE FAILURE. THE TECHNICIAN TOLD HIM THAT THE VEHICLE WAS OUT OF WARRANTY, AND THAT HE WOULD BE RESPONSIBLE FOR THE COST OF ALL REPAIRS. THE CONTACT ALREADY PAID $150.00 IN REPAIR COSTS, AND THE FAILURE HAD NOT BEEN RESOLVED. THE CURRENT MILEAGE WAS 30,000 MILES. *AK

Fuel System, Gasoline
Filed Apr 9, 2007OH

TL* - THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT AGAINST WHAT WAS RECOMMENDED IN THE OWNERS MANUAL. THE GASOLINE STATION THAT HE TOOK THE VEHICLE WAS USING ETHANOL. THE OWNERS MANUAL STATED THAT THE ETHANOL WILL DAMAGE PARTS IN THE CARBURETOR, AND IN THE ENGINE, AND PARTS MADE OF RUBBER. THE CURRENT MILEAGE WAS 26,000. THERE HAD BEEN NO FAILURE TO DATE.*AK UPDATED 04/30/07. *JB THE CONSUMER PROVIDED 2 ARTICLES PERTAINING TO THE ETHANOL SITUATION. THE CONSUMER STATED THE SAME ETHANOL THAT DAMAGES DISPENSING FUEL PUMPS WILL ALSO DO DAMAGE AND POSSIBLY CAUSE FIRES IN AUTOMOBILES. UPDATED *TR

Electrical System › Instrument Cluster/Panel
Filed Mar 30, 200782,000 milesTN

TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 CHEVROLET IMPALA WITH 82000 FAILURE MILEAGE THE SPEEDOMETER DISPLAYED INCORRECT RATES OF SPEED. THE SPEEDODOMETER NEEDLE ALSO BEGAN TO SWERVE BACK AND FORTH SLIGHTLY. THE VEHICLE WAS DIAGNOSED AS HAVING A FAILED INSTRUMENT PANEL CLUSTER. *AK

Electrical System › Instrument Cluster/Panel
Filed Mar 26, 200752,000 milesCA

THE INSTRUMENT CLUSTER ON THE 2004 CHEVY IMPALA GOES OUT-OF-CONTROL. IT REGRISTERS SPEEDS GREATER OR LESS THAN THE SPEED I AM TRAVELING. EVERYTHING WAS WORKING GREAT AND THEN ALL OF A SUDDEN IT STARTED GOING OUT-OF-CONTROL. I WAS TOLD THAT THE ENTIRE INSTRUMENT CLUSTER NEEDS TO BE REPLACED.*K

Steering › Column
Filed Mar 23, 2007NY

TL* -THE CONTACT COMPLAINED ABOUT THE STEERING COLUMN COUPLER. GMC HAS KNOWN FOR YEARS THAT THIS PART WAS POORLY DESIGNED, BUT FAILED TO COVER MAINTENANCE/REPLACEMENT ON IT. THE SOLUTION WAS TO CHARGE $165 + TO GREASE THE COUPLER AT THE CONTACT''S EXPENSE. GM C WAS FULLY AWARE OF A PROBLEM, AND DID NOT BRING IT TO THE CONTACT'S ATTENTION, AND THEN CHARGED THE CONTACT TO FIX IT TEMPORARILY. *AK

Exterior Lighting › Headlights › High/Low Beam Dimmer Switch
Filed Mar 21, 200741,000 milesFL

THE BLINKER SWITCH MALFUNCTIONS FROM BRIGHT TO DIM, SOMETIMES GOES BLACK *AK.

Electrical System › Instrument Cluster/Panel
Filed Mar 19, 200730,000 milesFL

INSTRUMENT FAILURE, NOTHING CAUSED THE FAILURE, IT JUST STARTED SLOWLY AT 30000 MILES, HAD MILD SPEED MISREADINGS AT NIGHT, BUT SLOWLY BECAME WORSE AND WORSE. BUT NOW TEMPERATURE AND FUEL DOES NOT READ CORRECTLY ANY TIME OF DAY, BUT GOES CRAZY ON HOT DAYS. I TOOK THE CLUSTER APART AND THE MAIN PROCESSOR CHIP HAD A BLOB OF SILICONE DRIP ON IT DURING ASSEMBLY AND NOW HAS A BURN MARK ON IT. I HAVE TALKED TO NUMEROUS OTHER IMPALA OWNERS WITH SOME PROBEM.

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light
Filed Mar 14, 200741,555 milesOH

MY 2004 IMPALA'S ABS TROUBLE LIGHT CAME ON AS DID THE "SERVICE TRACTION SYSTEM" LIGHT. THE DEALERS DIAGNOSIS BASED UPON ABS SCANNER CODES WAS THAT THE LEFT REAR WHEEL SPEED SENSOR HAD FAILED/SHORTED. GM'S SEALED WHEEL HUB DESIGN ON THIS VEHICLE MEANT THAT IN ORDER TO REPLACE THE WHEEL SPEED SENSOR THE ENTIRE HUB HAD TO BE REPLACED. SINCE THE VEHICLE HAS JUST OVER 40K MILES AND IS OUT OF WARRANTY, MY TOTAL COST WAS OVER $690 INCLUDING PARTS, LABOR, AND TAXES. THIS IS ABSURD AND RIDICULOUS. IT IS UNACCEPTABLE FOR THE CONSUMER TO HAVE TO EXPERIENCE THIS KIND OF OUTRAGEOUS COST SIMPLY TO GET A SENSOR REPLACED. IF IT WERE NOT FOR THE NECESSITY OF REPLACING THE ENTIRE HUB, THERE IS NO WAY THAT THIS REPAIR SHOULD EVEN COST $100. AS A MECHANICAL ENGINEER, I RECOGNIZE POOR DESIGN AND POOR LOGIC WHEN I SEE IT, AND THIS SITUATION CERTAINLY FALLS UNDER THOSE CATEGORIES. I AM EXTREMELY DISSATISFIED THAT I HAD NO CHOICE BUT TO PAY THIS IN ORDER TO RESTORE OPERATION OF THE ABS AND TRACTION SYSTEMS. IF THIS IS STANDARD GM DESIGN PRACTICE, I WILL DEFINITELY CONSIDER THAT A NEGATIVE WHEN PURCHASING MY NEXT VEHICLE. *JB

Electrical System › Instrument Cluster/Panel
Filed Mar 12, 200743,100 milesGA

SPEEDOMETER ACTS LIKE IT FREEZES WHILE DRIVING. WHILE DRIVING RECENTLY THE SPEEDOMETER WAS STUCK ON 65 MPH. AFTER COMING TO A STOP AND STARTING AGAIN, SPEEDOMETER STARTED FROM THIS POINT AND WENT TO 120. I PARKED THE CAR OVERNIGHT AND THE SPEED WAS 65 MPH. I TURNED THE KEY ON AND OFF AND IT WENT DOWN BY 10 MPH. I DID THIS A FEW MORE TIMES AND IT FINALLY WENT BACK TO 0. IT REGISTERED CORRECT AFTER I DROVE IT BUT IT STILL ACTS LIKE IT IS STICKING OR HESITATING. MY FRIEND ALSO HAS AN IMPALA AND SHE STATED THAT HER SPEEDOMETER ON HER CAR DOES NOT WORK SOMETIMES EITHER. *JB

Electrical System › Ignition › Anti-theft › Control Module
Filed Mar 9, 200743,000 milesNJ

I HAVE A 2004 CHEVY IMPALA. IT NOW HAS 43,000 MILES ON IT. WE PURCHASED IT DEC. 30, 2004. IT ONLY HAD 13 MILES ON IT. OVER THE PAST MONTH IT FAILED TO START TWICE. I TOOK IT TO THE DEALER AND LEARNED THAT THE PASSLOCK SENSOR NEEDS TO BE REPLACED AT A COST OF $475.00. AFTER INVESTIGATING THE ISSUE, I'VE LEARNED THAT THIS HAS BEEN A COMMON FAILURE IN GM CARS FOR MANY YEARS. ONE WOULD THINK THAT THIS TYPE OF FAILURE SHOULD NOT BE SO COMMON, AND ESPECIALLY ON SUCH A YOUNG CAR. GM SHOULD BE PRESSURED INTO REDOING THIS SYSTEM. AT $475.00 PER CAR, THEY ARE MAKING QUITE A BIT OF MONEY TO MAKE THESE REPAIRS. *JB

Exterior Lighting › Headlights
Filed Mar 8, 200747,700 milesOR

DRIVING ALONG AT NIGHT WITH HEADLIGHTS ON AND THEY JUST WENT OUT, LUCKILY, THERE WAS A BRIGHT MOON AND STRAIGHT HIGHWAY, HAPPENED 3 MORE TIMES ON WAY HOME, APPROXIMATELY 10 MILES. AFTER TURNING CAR OFF AND ON, LIGHTS OFF AND ON, THEY WOULD COME BACK ON. HAVE NOT DRIVEN IT AFTER DARK SINCE THEN. EXPERIENCED MORE PROBLEMS. *JB

Electrical System › Instrument Cluster/Panel
Filed Mar 8, 200747,800 milesOR

TACHOMETER AND SPEEDOMETER QUIT WORKING CORRECTLY. TACHOMETER WOULD VARY ANYWHERE FROM 0 TO 7000+ RPM WHEN IDLING, WOULD GO OFF THE SCALE OR FALL TO ZERO WHILE DRIVING. SPEEDOMETER WAS SHOWING 85 MPH WHILE DRIVING APPROXIMATELY 40 MPH. SPEEDOMETER SHOWED 52 MPH AND WAS ACTUALLY GOING 70 MPH, VERIFIED BY STATE TROOPER USING MOVING RADAR. *JB

Electrical System › Instrument Cluster/Panel
Filed Feb 26, 200741,000 milesOH

THE SPEEDOMETER ON MY 2004 CHEVROLET IMPALA DOES NOT FUNCTION PROPERLY. IT WILL READ 110 MPH WHEN I AM GOING APPROXIMATELY 45 MPH. IT WILL READ "0" WHILE I AM DRIVING. *JB

Electrical System › Instrument Cluster/Panel
Filed Feb 25, 200741,000 milesNY

04 CHEVY IMPALA WITH APPROX. 42,000+ MI. ERRATIC SPEEDOMETER READING. FROM TIME TO TIME SPEEDOMETER SHOWS 20 TO 30 MPH OVER ACTUAL SPEED. CANNOT BE SURE OF CAR'S ACTUAL TRUE SPEED. *NM

Steering
Filed Feb 20, 200759,000 milesMO

MY 2004 IMPALA SS HAS HAD A CHRONIC PROBLEM WITH BRAKES AND STEERING. THE CAR NOW HAS 64,000 MILES ON IT, AND IS AGAIN EXPERIENCING ISSUES WITH NOISES IN THE STEERING WHEN TURNING, STOPPING AND STARTING. THE FRONT END JUST FEELS LOOSE. THIS WAS AN ISSUE CORRECTED WHEN THE CAR WAS UNDER WARRANTY AROUND 35,000 MILES. THE PROBLEM WENT AWAY, BUT HAS RETURNED SOME 30,000 MILES LATER. ALSO, HAD TO HAVE THE BRAKE ROTORS TURNED AROUND 25,000 MILES. TODAY, THE CAR IS HAVING ITS LEFT WHEEL BEARING REPLACED. *NM

Exterior Lighting › Headlights › High/Low Beam Dimmer Switch
Filed Feb 16, 200775,000 milesIL

DRIVING AT NIGHT, HEADLIGHTS TURNED OFF ON THEIR OWN. PULLED FORWARD SEVERAL TIMES ON THE DIMMER SWITCH AND THEY CAME BACK ON. IF THE DIMMER SWITCH IS ON LO-BEAM & SWITCHED TO HI-BEAM, OCCASIONALLY THERE IS NO "CLICK". THIS IS WHEN THE LIGHTS GO OFF. IF I HEAR THE "CLICK" THE LIGHTS HAVE NOT FAILED. WILL SCHEDULE APPOINTMENT WITH DEALER TO CORRECT THE PROBLEM. *JB

Vehicle Speed Control › Cruise Control
Filed Feb 16, 200775,000 milesIL

INTERSTATE DRIVING USING CRUISE CONTROL. CRUISE CONTROL DISABLED WHEN BRAKING FOR AN EXIT BUT LEFT IN THE ON POSITION ON THE DIMMER SWITCH. CRUISE CONTROL AUTOMATICALLY RESUMES AND THE CRUISE LIGHT COMES ON WITHOUT USING THE ACCEL OR RESUME BUTTON ON THE STEERING WHEEL. APPLIED THE BRAKE IMMEDIATELY AND THE CRUISE CONTROL DISABLED ITSELF. I NO LONGER LEAVE THE CRUISE CONTROL SWITCH IN THE ON POSITION UNLESS USING. WILL MAKE APPOINTMENT WITH DEALER SERVICE TO CORRECT SAFETY HAZARD. *JB

Electrical System › Instrument Cluster/Panel
Filed Feb 16, 200750,000 milesIL

SPEEDOMETER STOPPED WORKING CORRECTLY. REGISTERED SPEEDS FROM 0-100+ MPH AT ANY GIVEN TIME WHETHER THE VEHICLE WAS STARTED OR TURNED OFF. HAD SPEEDOMETER CLUSTER REPLACED UNDER EXTENDED WARRANTY PLAN. *JB

Electrical System › Instrument Cluster/Panel
Filed Feb 5, 200749,000 milesNC

SPEEDOMETER/TACHOMETER CLUSTER MALFUNCTION - A COUPLE OF MONTHS AGO MY SPEEDOMETER WAS ACTING ERRATIC, SO I TOOK IT TO A CHEVROLET DEALERSHIP. THE DEALERSHIP WANTED TO CHARGE ME $90 BUCKS TO CHECK THE SPEEDOMETER, KNOWING THAT THIS IS A COMMON PROBLEM. I CHOSE NOT TO PAY AND I BASED MY SPEED OFF OF MY TACH. WHICH WAS A ROUGH ESTIMATE. WELL TODAY, MY TACH. GOES HAYWIRE, SO WHERE DOES THAT LEAVE ME? HMMMM.. I HAVE A SPEEDOMETER THAT HAS COMPLETELY STOPPED WORKING, NOW I HAVE A TACHOMETER THAT STARTS ON 4000 RPM. AND OF COURSE GOES WAY PAST 7000 RPM. WHY SHOULD I HAVE TO PAY CHEVROLET $90 TO CHECK MY SPEEDOMETER FOR THEM TO TELL ME THAT IT'S NOT WORKING, THEN PAY AN ADDITIONAL $300 FOR THE CLUSTER, WHICH MAY NOT RESOLVE THE ISSUE? THIS SHOULD DEFINITELY BE A RECALL!! WHAT IS IT GOING TO TAKE? LOSS OF LIFE? *NM

Electrical System › Instrument Cluster/Panel
Filed Feb 2, 200770,000 milesMN

INSTRUMENT CLUSTER FAILURE. *JB

Power Train › Automatic Transmission
Filed Jan 31, 200776,121 milesMO

2004 CHEVROLET IMPALA. TRANSMISSION SHIFTED HARD AS IT MOVED FROM STOP TO DRIVING SPEED. *MC *NM

Exterior Lighting › Headlights › High/Low Beam Dimmer Switch
Filed Jan 19, 2007MI

I LOST MY BRIGHT LIGHTS ON MY 04 CHEVY IMPALA. MY DAUGHTER HAD FILED THE SAME COMPLAINT ON HER 04 IMPALA ALSO IN OCT. OF 06. I NOW HAVE TO GET MY DIMMER SWITCH REPLACED, AND I KNOW YOU HAD A RECALL ON THE 02'S, WHY NOT THE 04'S ALSO?*JB

Electrical System › Instrument Cluster/Panel
Filed Jan 10, 200724,500 milesPA

SPEEDOMETER ACTS ERRATICALLY. SOME KIND OF COMMUNICATION PROBLEM BETWEEN THE INSTRUMENT CLUSTER AND THE DRIVETRAIN CONTROL MODULE. AS MANY COMPLAINTS I'VE SEEN, THIS SHOULD BE A RECALL ISSUE. *JB

Electrical System › Instrument Cluster/Panel
Filed Jan 8, 200739,000 milesSC

TL* - THE CONTACT HAS A 2004 CHEVROLET IMPALA AND THE SPEEDOMETER REGISTERS ACTUAL SPEED INACCURATELY FOR PERIODS OF TIME. THE CONTACT STATED THAT ON 01/07/07 HE WAS DRIVING AT 60 MPH AND THE SPEEDOMETER STATED THAT HE WAS GOING 10 MPH. *AK UPDATED 2/13/2007 - THE CLUSTER WAS REPLACED. THE LIGHTER WAS INOPERATIVE DUE TO A BLOW FUSE. *NM

Electrical System › Instrument Cluster/Panel
Filed Jan 4, 200772,000 milesNC

SPEEDOMETER REGISTERS BELOW OR ABOVE ACTUAL SPEEDS FOR PERIODS OF TIME. WILL RESET ITSELF AFTER TURNING OFF IGNITION AND RESTARTING VEHICLE. *NM

Electrical System › Instrument Cluster/Panel
Filed Dec 28, 200636,000 milesOH

I HAVE A BAD SPEEDOMETER ON MY 2004 CHEVY IMPALA. IT IS ERRATIC. SOMETIMES IT WORKS FINE, BUT NOT FOR LONG. USUALLY IT READS 30 TO 60 MPH OVER WHAT I AM GOING OR IT GOES BEYOND THE 120 MAX. I RESEARCHED ONLINE AND FOUND THIS A COMMON PROBLEM WITH CHEVY VEHICLES. HTTP://WWW.TOPIX.NET/FORUM/AUTOS/CHEVROLET-TAHOE/T2BGKBGI55EKNU77C/P1 ABOVE IS A LENGTHY CUSTOMER COMPLAINT SECTION ON THE SAME PROBLEM. *JB

Electrical System › Ignition › Module
Filed Dec 28, 200670,000 milesGA

TL*- THE CONTACT STATED THAT WHEN SHE STARTED VEHICLE WITH 70000 MILES ON IT THE STARTER STAYSED ENGAGED FOR ABOUT 5 SECONDS. THE CONTACT SAID THAT THIS COULD HAPPEN UNDER ANY CONDITIONS. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THAT THEY COULD NOT FIND A PROBLEM. THE CONTACT SAID THAT THIS HAPPENED SEVERAL TIMES A MONTH. *AK

Engine and Engine Cooling
Filed Dec 27, 200637,972 milesIL

TL* - THE CONTACT TOOK THE 2004 CHEVROLET IMPALA IN TO HAVE A ROUTINE OIL CHANGE. THE VEHICLE HAD 37, 792 MILES. THE CONTACT WAS TOLD BY THE DEALER THAT THE COOLANT & OIL WAS LEAKING INTO THE ENGINE. THE VEHICLE WAS REPAIRED AND SHE HAS THE REPAIR ORDER. THIS IS THE FIRST INCIDENT. THE VEHICLE DID NOT GIVE ANY WARNINGS. HOWEVER, THE CONTACT'S COOLANT LIGHT TURNED ON 9/06 AND SHE HAD COOLANT ADDED.

Electrical System › Instrument Cluster/Panel
Filed Dec 16, 200641,500 milesPA

SPEEDOMETER GOES HAYWIRE AND DOES NOT REGISTER PROPER SPEED OR GETS STUCK ON ONE NUMBER, OTHER CONSUMERS OF THIS 2004 CHEVY IMPALA HAS HAD THE SAME PROBLEM AND WE FEEL IT SHOULD BE A SAFETY RECALL ISSUE. *JB

Electrical System › Instrument Cluster/Panel
Filed Dec 16, 200665,250 milesCO

THE SPEEDOMETER ON MY 2004 IMPALA SOMETIMES STICKS AT THE SPEED I AM GOING OR IT SHOW A SPEED THAT IS HIGHER OR LOW THEN I AM TRAVELING. IT SOMETIMES CORRECTS ITSELF IF THE CAR IS LEFT OFF OVER NIGHT. *NM

Vehicle Speed Control
Filed Dec 15, 200639,000 milesTN

DT*: THE CONTACT STATED THE SPEEDOMETER FAILED WHILE TRAVELING 70 MPH. WHEN THE VEHICLE WAS STOPPED, THE SPEEDOMETER REMAINED AT THE 70 MPH MARK. THE SERVICE DEALER AND MANUFACTURER WERE NOTIFIED.*AK

Exterior Lighting › Headlights
Filed Dec 15, 200624,000 milesTX

CHEVY 2004 IMPALA FOR NO REASON THE HEAD LIGHTS WILL TURN OFF AND WILL NOT COME BACK ON... I HAVE BEEN CAUGHT SEVERAL TIMES IN VERY DANGEROUS ROADS WHEN THIS HAS HAPPENED.... THANKFULLY NO CRASHES OR INJURIED. I CALLED CHEVY SEVERAL TIMES AND THEY CAN'T TELL ME WHY IT HAPPENS OR HOW TO FIX IT. *JB

Air Bags › FrontalCrash
Filed Dec 13, 200634,000 milesIN

WHILE MAKING A TURN IN A PRIVATE PARKING LOT I HIT A CONCRETE PARKING CURB AT 5 MPH OR LESS CAUSING BOTH FRONT AIR BAGS TO DEPLOY. ONLY DAMAGE APPEARS TO BE FROM AIR BAG DEPLOYMENT. SINCE I HIT THE CURB AT SUCH A SLOW SPEED I DON'T THINK THE AIR BAGS SHOULD HAVE DEPLOYED. CAR TOWED TO DEALER TO HAVE AIR BAGS REPLACED AND DAMAGED WINDSHIELD REPAIRED. ALSO REQUESTED DEALER CHECK FOR ANY OTHER DAMAGE. *NM

Steering
Filed Dec 2, 200630,200 milesME

VEHICLE WITH 34943 MILES HAS CLICKING FEELING IN STEERING WHEEL WHEN TURNING. DEALER REPACKED INTERMEDIATE STEERING SHAFT TO FIX PROBLEM. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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