BRAKE LININGS WAS FACTORY INNCORRECT. *AK
2001 Chevrolet Impala complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2001 record →
BATTERY HAS BEEN REPLACED. AFTER A YEAR BATTERY WAS LEAKING. ALSO VEHICLE HAD TROUBLE STARTING UP. CONTACTED DEALER ,AND THE DEALER REPLACED BATTERY.*AK
THERE IS THIS VIBRATING FEELING THAT ONLY HAPPENS WHEN THE BRAKES ARE BEING APPLIED AT ANY SPEEDS. CONTACTED DEALER, AND THE DEALER REPLACED ROTORS ON VEHICLE.*AK
HEADLIGHTS LENSES ARE CLOUDY. DEALERSHIP IS AWARE OF PROBLEM. *AK
DRIVER'S LEFT VEHICLE IN PARK WITH ENGINE RUNNING. CONSUMER GOT OUT, RAN IN HOUSE FOR A MINUTE, AND VEHICLE JUMPED OUT OF PARK INTO REVERSE, AND ROLLED BACKWARDS INTO A TREE. DEALER HAS BEEN CONTACTED. *AK
WHILE DRIVING AT NIGHT A POWER SURGE OCCURS WHICH CAUSES HEADLIGHT ASSEMBLY TO MALFUNCTION. LOW BEAM FLASHES TO HIGH BEAM. DEALER CANNOT CORRECT PROBLEM. MANUFACTURER IS AWARE OF PROBLEM, BUT DOES NOT HAVE A REMEDY. *AK CONSUMER STATES THAT THE DASH LIGHTS ARE ALSO AFFECTED BY THE POWER SURGES. *JB
WHILE MAKING A RIGHT TURN VEHICLE LOST STEERING, AND CONSUMER HIT A LIGHT POLE. DEALER REPLACED A BROKEN TIE ROD AND A- FRAME. CONSUMER SUFFERED A BRUISED ARM. PLEASE ADD AMOUNT OF DAMAGE TO VEHICLE. *AK
WHEN VEHICLE IS IN DRIVE AND YOU TAKE YOUR FOOT OFF OF THE BRAKE IT WILL START TO ROLL BACKWARDS. THIS HAPPENS WHEN YOU ARE SITTING AT A RED LIGHT OR SITTING IN YOUR DRIVEWAY. WHEN THIS OCCURS YOU HIT THE GAS AND MIGHT HIT THE CAR IN FRONT OF YOU. OR ROLL BACK AND HIT THE CAR BEHIND YOU. THE SALESMAN AT THE DEALERSHIP WERE I GOT THE CAR HAS HAD A NUMBER OF COMPLAINTS ABOUT THIS SAME PROBLEM, HIS NAME IS [XXX]. I HAVE CALLED THE CHEVROLET COMPANY TO VOICE MY PROBLEM. I AM WAITING TO HEAR BACK FROM THEM, IF YOU HAVE ANY QUESTION FEEL FREE TO CALL OR EMAIL ME AND I WILL ANSWER ANY OTHER QUESTIONS THANKYOU FOR LOOKING INTO THIS MATTER.*AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
CONSUMER STATES TWO OF THE POLICE DEPARTMENTS SQUAD CARS EXPERIENCED TEMPORARY LOSS OF BRAKING, DEALER STATED THE MASTER CYLINDER GASKET ON BOTH VEHICLES WERE SWOLLEN AND DEFORMED, CAUSING A LOSS OF BRAKE FLUID PRESSURE AND LOSS OF BRAKING ABILITY, REPLACEMENT PARTS WERE INSTALLED. *SLC
FRONT PASSENGER'S SEATBELT HAS BEEN REPLACED 3 TIMES. WHEN USED IT KEPT TIGHTENING AND WOULD NOT RELEASE UNLESS UNBUCKLED. AT THIS TIME BELT WILL NOT PULL OUT, AND WILL BE REPLACED FOURTH TIME SINCE MAY 2001. *AK
POWER LOCKS WOULD LOCK INTERMITTENTLY, DEALER NOTIFIED, AND INFORMED CONSUMER THAT AFTER STARTING VEHICLE HE SHOULD WAIT UNTIL THE SYSTEM HAS COMPLETED BEFORE SHIFTING INTO DRIVE. THIS WOULD CORRECT THE PROBLEM. CONSUMER WANTED TO KNOW WHY SHOULD ONE HAVE TO WAIT? *AK CONSUMER WAS ALSO INFORMED THAT IS THE WAY SYSTEM WAS DESIGNED. *YD
DURING NORMAL OPERATION THERE IS A VIBRATION AT ANY SPEED, MORE SEVERE WHEN MAKING A TURN TO EITHER SIDE. DEALERSHIP HAS EXAMINED VEHICLE, AND HAS REPLACED 'ENGINE CRADLE TWICE. VIBRATION IS STILL PRESENT, AND DEALERSHIP IS UNABLE TO EFFECTIVELY REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
WHEN DRIVING VEHICLE WOULD MAKE A THUMPING NOISE. TOOK VEHICLE TO DEALERSHIP, AND HAD TIRES REPLACED. PROBLEM WAS GETTING WORSE. TOOK BACK TO DEALERSHIP, AND MECHANIC INDICATED THAT ALUMINUM WHEELS SHOULD BE REPLACED WITH STEEL WHEELS. HAD BEEN TO DEALER 5 TIMES FOR PROBLEM.*AK
VEHICLE "PULLS" TO RIGHT DURING OPERATION AT ANY GIVEN SPEED, DEALERSHIP HAS EXAMINED VEHICLE SEVERAL TIMES, AND CANNOT FIND A CAUSE FOR THIS PROBLEM.*AK CONSUMER STATED VEHICLE HAS BEEN INTO DEALERSHIP 3 TIMES AND WAS CHARGD FOR FRONT AND REAR ALIGNEMENT, THE LAST TIME VEHICLE WAS TAKEN INTO DEALER, CONSUMER WAS IFNORMED THAT IS JUST THE WAY THE VEHICLE IS MADE.*SLC
WHILE DRIVING OVER BUMPS IN PAVEMENT ENGINE COMPLETELY SHUTSDOWN, CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
CONSUMER GOT INTO VEHICLE AND CRANKED IT UP, AND VEHICLE POPPED. CONSUMER TURNED ENGINE OFF,THEN CRANKED IT UP AGAIN. VEHICLE WAS IDLING. BUT WHEN CONSUMER PUT VEHICLE IN REVERSE, VEHICLE ACCELERATED BACKWARDS. VEHICLE WENT BACKWARDS, ACROSS MAIN STREET, AND QUIT IN A FIELD. STATE POLICE WROTE IT UP AS A MECHANICAL DEFECT, AND WOULD NOT LET ANYONE MOVE VEHICLE. VEHICLE BEEN SITTING FOR 10 DAYS. CONTACTED DEALER AND GOT NO RESPONSE.*AK
VEHICLES STALLED IN TRAFFIC, TOOK VEHICLE TO DEALER, AND THEY WERE NOT ABLE TO LOOK AT IT AT THAT TIME. CONSUMER TOOK VEHICLE TO ANOTHER DEALER, AND THEY SAID THAT WIRES UNDER THE DASH HAD BEEN CUT.*AK ALSO THE REAR DEFROGGER WAS INOPERATIVE, THE OVERHEAD CONSOLE WAS INACCURATE, AND THE DOORS THAT MOVE THE AIRFLOW FROM THE WINDSHILED TO THE FLOOR DID NOT MOVE THE AIR TO THE SPECIFIED AREA, THE DEALER ORDERED AN ACTUATOR FOR THE DOORS AND FOR THE AIRFLOW, AN AFTERMARKET DEVICE THAT WAS INSTALLED IN THE VEHICLE CAUSED THE VEHICLE TO SUDDENLY STALL WHILE DRIVING. *JB
INTERMITTENTLY WHEN VEHICLE RUNS OVER A BUMP IT CAUSES ENGINE TO STALL OUT. VEHICLE BEEN IN DEALER SHOP ON THREE OCCASIONS, AND UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
PREMATURE WEAR OF THE FRONT BRAKE ROTORS. DEALER HAS REPLACED FRONT BRAKE PADS AND ROTORS FOUR TIMES. PLEASE PROVIDE ADDITIONAL INFORMATION.*AK
FRONT BRAKE ROTORS WARPED, CAUSING VIBRATION. *AK
A POLICE OFFICER PARKED TVEHICLE AND SHUT THE ENGINE OFF AFTER RUNNING THE VEHICLE FOR AN UNKNOWN TIME. SMOKE STARTED COMING FROM UNDERNEATH THE HOOD AND FRONT END OF VEHICLE. LOCAL FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO DETERMINATION HAS BEEN MADE AS TO THE CAUSE OF FIRE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
CONSUMER TOOK VEHICLE IN FOR RECALL #01V136000/ MANUFACTURER'S RECALL 01035 REPAIRS. CONSUMER WAS NOT SATISFIED WITH THE REMEDY OF RECALL. CALLED DEALER, AND TALKED TO SERVICE REPRESENTATIVE.*AK THE TECHNICIAN WAS ADVISED THAT THIS REMEDY WAS THE ONLY ONE SPECIFIED BY THE MANUFACTURER AND WAS PROPERLY COMPLETED BY THE DEALER, THE DEALER DID NOT INSTALL A BRAKE MASTER CYLINDER BRACKET THAT WILL MAINTAIN POSITIONING OF THE FUEL LINE IN A FRONTAL CRASH AS PROMISED IN THE RECALL. NLM
ON 7-24-01 CALLED THE DEALER TO FIND OUT IF I HAVE ABS BRAKING SYSTEM ON MY CAR ,THEY TOLD ME I DID SO I TOLD THEM THAT THE ABS WARNING LIGHT DOESN'T COME ON WHEN YOU TURN THE IGN. ON LIKE THE OWNERS MANUAL SAIDS. THEY TOLD ME THAT AS LONG AS THE BRAKE LIGHT COMES ITS OK. SO I COMPLAINED TO THE CHEV. CUSTOMER SERVICE REPS. ABOUT THIS AND THE ANSWER I GOT WAS THE SYSTEM IS OKAY , AND THE REASON THE ABS LIGHT DOESN'T COME ON IS BECAUSE IN THE BEGINING OF THIS MODEL YEAR ABS WAS FREE,AND IN THE SECOND HALF IT COSTED 620.00 DOLLARS, WHAT ARE THEY SAYING???? IN THE OWNERS MANUAL IT STATES THAT EVER THE LIGHT COMES ON AND THE SYSTEM IS OKAY OR IT DOESN'T AND TO GET LOOKED AT SOON.*AK
WHEN BRAKES ARE APPLIED, GAS IN FUEL TANK CAN BE HEARD THROUGHT CAR. DEALER HAS BEEN CONTACTED, AND STATED THAT IT WAS A NORMAL CHARACTERISTIC FOR CHEVROLET IMPALA'S. CONSUMER WAS UNHAPPY WITH DEALER'S EXPLANATION. *AK *JB
ACCELERATING ONTO FREEWAY, NOTICED SMOKE OUT OF BACK OF CAR- PULLED OVER AND FLAMES COMING OUT OF ENGINE. FIRE DEPT. PUT OUT- FIRE MARSHALL INVEST. STARTED- HAD TO CUT BATTERY LINES TO STOP FIRE AND TOOK 45 MIN TO PUT FIRE OUT, GAS SPRAYING THROUGHOUT ENGINE AND FUEL SYSTEM. CAR TOTALLED..
CONSUMER STATES VEHICLE HAS NO POWER FOR A SHORT TIME WHEN STARTING FROM A STOP, WHILE IN TRAFFIC IT WILL NOT MOVE FOR A FEW SECONDS OR SEVERAL SECONDS BEFORE FINALLY MOVING FORWARD, CONSUMER HAS BEEN TO DEALER EIGHT TIMES FOR THIS PROBLEM AND DEALER CAN NOT FIND A REMEDY. *SLC
WHILE OPENING TRUNK A SHARP PIECE CUT CONSUMER'S HAND. PLEASE PROVIDE FURTHER INFORMATION. *AK
CONSUMER STATES BRAKE ROTORS ARE CRACKING AND WARPING, ON FLEET VEHICLES WITH LESS THAN 15,000 MILES. *JB
WHILE DRIVING WOULDSTEP ON BRAKE PEDAL, BUT THE BRAKES WILL NOT STOP OR REDUCE SPEED OF VEHICLE WHERE HAD OCCURRED WITHOUT A PRIOR WARNING.*AK
DRIVER'S SEAT BELT WILL NOT RETRACT WHILE IN REVERSE AT LOW SPEED . *AK SEAT BELT ALSO CAME OUT OF LOCKED POSITION WHILE DRIVING, DEALER HAS ADJUSTED SEAT BELT ONCE, NOW DEALER REFUSES TO FIX IT. *SLC
UPON STARTING VEHICLE A LOUD NOISE OCCURS WITHIN STEERING PUMP. PLEASE GIVE ANY FURTHER DETAILS.*AK
REFLECTION FROM DASHBOARD CREATES A BLIND SPOT ON WINDSHIELD DURING DAY AND NIGHT. *AK
WHEN KEY WAS IN ACCESSARY POSITION AND WITHOUT APPLYING BRAKES SHIFT LEVER CAN BE MOVED OUT OF PARK POSITON WHICH WAS DONE BY A 2 YEAR OLD, CAUSING VEHICLE TO ROLL. MANUFACTURER STATED THAT VEHICLES DID NOT HAVE A SAFETY FEATURE TO PREVENT THIS FROM OCCURRING.*AK
FRONTAL AIR BAGS DEPLOYED WITHOUT WARNING WHILE COMING TO A STOP AT 5 MPH. DEALER HAS BEEN CONTACTED. *AK
WHILE TRAVELING IN PASSING GEAR POWER STEERING FAILS. PLEASE PROVIDE FURTHER INFORMATION. *AK
AFTER STARTING VEHICLE WITH GEAR IN DRIVE VEHICLE JERKS FORWARD, APPEARING TO JUST SUDDENLY TAKE OFF,CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
CONSUMER HAS HAD PROBLEM STARTING VEHICLE. IT STATRTED AFTER 45 MINUTES. THEN, VEHICLE JUST STOPPED IN TRAFFIIC WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM. DEALERSHIP REPLACED COMPUTER. *AK WAITED 8 DAYS FOR PART. *YH
WHEN SITTING ON A HILL AND TAKING FOOT OFF BRAKE VEHICLE WILL ROLL BACK VERY FAST, AND DRIVER HAS TO SLAM ON BRAKES, AND THEN GO FORWARD. CONSUMER FELT THIS WAS VERY DANGEROUS.*AK
NO SUMMARY
WHILE DRIVING AIRBAG LIGHT WAS BLINKING, INDICATING A PROBLEM WITH AIRBAG SYSTEM. ALSO, THERE WAS A RECALL FOR THE AIRBAG; BUT MANUFACTURER WAS UNAWARE OF THE RECALL. *AK
THE COMPUTER THAT IS IN MY CAR IS NEW FOR THIS MODEL, AND THIS YEAR. NO OTHER CAR HAS IT IN THERE. WHAT IS HAPPENING IS THAT WHILE DRIVING DOWN THE ROAD, THE COMPUTER GETS OVERLOADED WITH INFORMATION, AND PUKES WITH A B0100 ERROR. THE DEALERSHIP TRIED THE OTHER 2001. IT HAD THE SAME PROBLEM. THEY TRIED THREE OTHER 2001'S THAT THE SOUTHERN DEALERSHIP OWNED. THEY HAD THE SAME PROBLEM. THERE ARE OTHER DEALERSHIPS ALSO HAVING THIS SAME PROBLEM WITH THE 2001 CHEVROLET IMPALA AIRBAGS. *AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2001 Chevrolet Impala → · Every Impala year → · How the figures are calculated →