Page 9 of 18 · complaints 401–450 of 865

2012 Chevrolet Cruze complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Electronic Stability Control (esc)
Filed Dec 17, 2016115,698 milesOH

I WAS DRIVING BY MYSELF DOWN A BUSY ROAD, LUCKILY NOT TOO BUSY WITH TRAFFIC AND THE SERVICE ENGINE SOON LIGHT CAME ON WITH COMMENT STABILITY TRACTION. I IMMEDIATELY PULLED OVER, TURNED THE CAR OFF AND CALLED OUR CHEVY DEALER. I WAS INSTRUCTED TO LEAVE THE CAR OFF A FEW MINUTES THEN TURN IT BACK ON WHICH I DID. ALL THE LIGHTS WENT AWAY. I SCHEDULED AN APPOINTMENT FOR SEVERAL DAYS LATER TO HAVE THE CAR CHECKED. THE CAR WAS FINE THE REST OF THE DAY. THE NEXT DAY AROUND 3 PM I WAS LEAVING WORK THE STABILITY TRACTION LIGHT CAME ON AND THEN THE REDUCED ENGINE SPEED LIGHT CAME ON. MY CAR DROPPED TO 10 MILES AN HOUR I WAS ABOUT REAR ENDED. I TURNED ON HAZARDS. I RIGHT AT AN INTERSECTION, I STARTED BLOWING MY HORN CAUSE THE LIGHT TURNED YELLOW. I TURNED INTO A PARKING LOT. I IMMEDIATELY TURNED THE CAR OFF AND CALLED THE DEALER AGAIN. THE GUY ON THE PHONE STATED TURN THE CAR OFF AND ON FOR A FEW MINUTES AND IT DID RESET. HE SAID I SEE YOU HAVE AN UPCOMING APPOINTMENT. I SAID YES BUT I AM DROPPING THE CAR OFF TONIGHT AND HE STATED OKAY. NEXT DAY THEY PHONE ME AND THE"THROTTLE BODY" WAS BAD. MANY, MANY COMPLAINTS ONLINE ABOUT THIS. HE STATED HE ALSO HAD TO REPLACE THE OUTLET HOUSING, SOMETHING TO DO WITH OIL. THIS WAS JUST RE-PLACED 15 MONTHS AGO BUT WAS NOW OUT OF WARRANTY. A DAY LATER I WAS OUT $1,053.99. LUCKILY I HAD THE MONEY! MY POINT IS NOT ONLY MYSELF BUT OTHERS, MANY OTHERS ALL OVER THE INTERNET HAVE ISSUES WITH THIS THROTTLE BODY. WHY NOT RECALL IT? DO YOU REALIZE WHAT DANGER I

Visibility/Wiper
Filed Dec 15, 201682,000 milesMI

DRIVER SIDE WINDSHIELD WIPER STOPPED WORKING WHILE DRIVING ON CITY STREET. IT MOVED A QUARTER UP THE WINDSHIELD AND STOPPED WORKING. *TR

Air Bags
Filed Dec 13, 2016115,000 milesMO

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT ANY SPEED, THE SERVICE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DEPLOYMENT LOOP LOW RESISTANCE HAD A POOR CONNECTION BETWEEN THE SIR COIL AND STEERING WHEEL AIR BAG. THE SIR COIL AND STEERING WHEEL AIR BAG WERE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V300000 (AIR BAGS); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. UPDATED 01/23/2017*CT UPDATED 03/17/17*LJ *CN

Engine
Filed Dec 6, 201640,080 milesFL

FIRST, I RECEIVE A WARNING ABOUT ENGINE TEMP SO I PUT SOME COOLANT IN AND THE PROBLEM DOESN'T COME UP AGAIN FOR A WEEK. BETWEEN THAT TIME, THE TIRE SENSOR MALFUNCTIONS AND THE CAR IS AT ONLY 40,000 MILES SO IT'S NO LONGER UNDER WARRANTY. THE SECOND TIME I GET THE TEMP WARNING I'M ON THE WAY TO WORK RIDING ALONG A HIGHWAY AND THE CAR LOSES MOMENTUM AND LED ADVISES THAT CAR IS LOWERING POWER TO PROTECT ENGINE. MIND YOU, THIS IS AFTER I'VE ALREADY SPENT $400 ON NEW TIRES AND CHANGED THE OIL. A MINUTE AFTER THE LED ON, THE CAR WAS TRYING TO COMPLETELY SHUT DOWN AT THIS POINT AND I PULLED OVER. WHEN I GET TO A COMPLETE STOP, STEAM JUST ENGULFS MY HOOD. THE CAR WENT FROM DRIVING WITH NO INDICATION OF TROUBLE TO A COMPLETE DISASTER IN A MATTER OF ONE AND A HALF MINUTES. I HAD THE CAR TOWED TO MY HOUSE AND LATER ON BROUGHT IT TO A CHEVROLET DEALER TO GET A DIAGNOSTIC. CHEVROLET ADVISES THAT THE ENGINE IS BAD. MY FOUR YEAR OLD CAR WITH JUST OVER 40,000 MILES NEEDS A $7,000 ENGINE REPLACEMENT. THIS IS NOT A NORMAL OCCURRENCE AND I'VE NEVER HAD A SIMILAR ISSUE ON A CAR THAT HASN'T EVEN HIT HALF A 100K. THESE PROBLEMS DIDN'T HAPPEN WITH A 1999 MODEL I HAD FOR MUCH LONGER THAN THIS AND THE MILEAGE WAS OVER 120,000 WHEN THE CAR STARTED GIVING UP. THERE ARE MANY SIMILAR COMPLAINTS HERE WITH SIMILAR ISSUES AND THESE PEOPLE INVESTED IN A VEHICLE THAT WE EXPECTED TO SERVE US FOR THE PRICE WE PAID. I BOUGHT AMERICAN BECAUSE I WANTED TO SUPPORT INDUSTRY IN OUR COUNTRY. CHEVY LAUDS ITSELF AS A TO

Unknown or Other
Filed Nov 18, 201684,548 milesMA

HELLO, I HAVE ISSUES WITH MY CHEVROLET CRUZE ECO ABOUT BURNING SMELL, COOLANT BURNING ISSUE SMEL. AFTER GOING THROUGH TOO MUCH BACK AND FORTH WITH THE DEALERSHIP AND GM AND THEY ARE BUSY PLAYING BLAME GAME . I FEEL LIKE I AM GOING THROUGH TOO MUCH AND THERE IS ABSOLUTELY NO BODY WHO IS WILLING TO HELP. THE DEALERSHIP HERE SAID THAT THEY PERFORMED EVERYTHING POSSIBLE THINGS AND THERE IS NO FIX. I HAVE ALL THE PAPERWORK. I HAVE THIS ISSUE FOR A WHILE AND ITS REALLY SAD THAT I HAVE TO DRIVE THE CAR WITH THE BURNING SMELL AND HAVE MY DAUGHTER ( 3 YEARS OLD ) SMELL. PLEASE HELP.

Engine
Filed Nov 11, 201659,143 milesFL

WAS DRIVING AND ALL THE SUDDEN GOT WARNING LIGHTS AND A/C SHUT OFF DUE TO COOLANT TEMP? OR SOMETHING TO THAT AFFECT. THEN MY FAN KICKED ON AND IT WENT AWAY BUT THE FAN JUST STAYS RUNNING BUT THE COOLANT TEMP IS NOT EVEN HOT CAN EVEN GET HOT OUT OF THE HEATER VENTS BUT STILL THINKS I'M OVERHEATING THEN THE CAR SHUT ITSELF OFF! I HAVE AN APPOINTMENT IN THE MORNING WITH CAR DEALERSHIP BUT I'VE SEEN MANY PEOPLE ARE HAVING THE SAME ISSUE SHOULD BE A RECALL NOT FAIR TO MAKE US PAY MY CAR IS STILL NEW

Electronic Stability Control (esc)Crash
Filed Nov 11, 201668,842 milesOH

?/?/16 SUNNY-DRIVING ON CITY STREET. TRACTION LIGHT/SERVICE TRACTION CONTROL APPEAR. DROVE CAR TO SHOULDER-CAR COULD BARELY MOVE THEN WAS COMPLETELY UNABLE TO MOVE. TURNED CAR OFF/BACK ON. LIGHTS/ERRORS WERE GONE. DROVE AWAY. 7/9/16 SUNNY-DRIVING OUT OF PARKING LOT. TRACTION LIGHT/SERVICE TRACTION CONTROL/SERVICE STABILITRAK APPEAR. CAR BARELY CREPT FORWARD BEFORE IT COULD NOT MOVE. CALLED ONSTAR FOR VEHICLE DIAGNOSIS. NOTHING FOUND. TURNED CAR OFF/BACK ON AND EVERYTHING RESET/WAS OK 10/21/16 RAINY-DRIVING ON INTERSTATE. CAR RANDOMLY YANKS LEFT (DIDN'T BRAKE/ACCELERATE) CAR SPINS & CRASHES INTO GUARDRAIL MULTIPLE TIMES. CAR BARELY CREPT FORWARD AS I DROVE TO LEFT SHOULDER BUT STOPPED MOVING BEFORE GETTING TO SAFETY. CHECK ENGINE LIGHT/TRACTION LIGHT/SERVICE TRACTION CONTROL/ STABILITRAK APPEAR (SEE PHOTO-THE PAPERS IN CORNER OF DISPLAY SHOW STABILITRAK ERROR IS ON NEXT SCREEN BUT I SCROLLED PAST NEEDING TO SEE ODOMETER AND DIDN'T SNAP PHOTO). TWO OFFICERS SAW THE ERRORS AND THAT CAR COULDN'T MOVE. OUR TAKE: RAIN INITIATED TRACTION CONTROL, BUT CAR THOUGHT IT WAS SPINNING WHEN IT WASN'T, AND CORRECTED FOR IT BY APPLYING CERTAIN BRAKES TO CERTAIN TIRES CAUSING IT TO SPIN. DEALERSHIP SEES NO HISTORY OF THESE ERRORS FOR ALL 3 INSTANCES AND SAY THEY CAN'T DO ANYTHING. I LEFT MY CAR RUNNING WITH THESE ERRORS ON FOR OVER AN HOUR WHILE WAITING FOR POLICE/TOW TRUCK. INSURANCE WON'T GO AFTER GMS'S LEGAL TEAMS BUT TELL ME TO JUMP INTO A LAWSUIT LATER. IT'S UPSETTING WE'RE WAITING FOR SO

Engine
Filed Nov 1, 2016140,000 milesTN

MY 2012 CHEVY CRUZE ECO SUDDENLY LOST POWER AND ACCELERATION WAS VERY POOR ON 10/29/2016. ALMOST GOT HIT TRYING TO PULL OUT FROM A STOP SIGN BECAUSE THE POWER WAS NO LONGER THERE TO TAKE OFF. AFTER HAVING AN AUTO MECHANIC SHOP LOOK AT THE CAR ON 10/31/2016 WE DISCOVERED THAT THE OIL LINE FROM THE BLOCK OR WHERE THE OIL SUPPLY COMES FROM FOR THE TURBO HAD BEEN A PLASTIC LINE THAT HAD MELTED AND STOPPED OIL FROM FLOWING TO THE TURBO CHARGER. THIS APPEARS TO BE A POOR DESIGN ON GM'S PART TO USE PLASTIC LINES FOR SOMETHING THAT WILL OBVIOUSLY BE TRANSFERRING HOT OIL. IT SEEMS TO HAVE CAUSED THE TURBO TO BURN UP AND ALSO CREATED AN EXHAUST LEAK . I AM STILL WAITING ON A FINAL PRICE FROM THE MECHANIC SHOP TO FIND OUT HOW MUCH DAMAGE WAS DONE. THEY HAVE CALLED ME TODAY 11/1/2016 AND ASKED THAT I COME IN SO THEY CAN SHOW ME MORE DAMAGE THEY HAVE FOUND AS A RESULT OF THIS LINE MELTING. I HAVE SPOKEN TO ONE OF THE OWNERS AT [XXX] FAMILY OF DEALERSHIPS AND THEY WERE OF NO HELP STATING THAT IT IS OUT OF WARRANTY. REALLY? IT IS A DEFECTIVE DESIGN FLAW SO WHY SHOULD I BE HAVING TO PAY FOR THE REPAIR? I WOULD LIKE SOME HELP WITH THIS ISSUE PLEASE! I KNOW I HAVE 140000+/- MILES ON THE CAR BUT IT HAS BEEN MOSTLY HIGHWAY MILES AND MAINTENANCE HAS ALWAYS BEEN DONE ON THE VEHICLE. I USE THIS FOR MY WORK AND FAMILY VEHICLE SO IT IS NOT DRIVEN HARD OR ABUSED IN ANYWAY. I HATE THE FACT OF TURNING IN A COMPLAINT THAT INVOLVES A DEALER THAT I HAVE RECOMMENDED TO SO MANY PEOPLE IN THE PAST BUT HE WAS

Visibility/Wiper
Filed Oct 31, 201683,613 milesMA

WHILE THE VEHICLE WAS IN MOTION AT APPROXIMATELY 50 MILES/HOUR, AFTER DARK IN HEAVY RAIN, THE DRIVERS WINDSHIELD WIPER ARM SUDDENLY STOPPED MOVING. THIS FAILURE MAY HAVE RESULTED IN PROPERTY OR PERSONAL INJURY OR BOTH, WHEN MY VIEW WAS OBSTRUCTED DUE TO THE FAILURE OF THE WIPER ARM TO CLEAR THE RAIN. THE PASSENGER SIDE WIPER ARM CONTINUED NORMALLY. A QUICK SEARCH INDICATED THIS PROBLEM HAS BEEN PREVIOUSLY REPORTED. THIS IS A SAFETY ISSUE IN MY VIEW, WHERE THE MANUFACTURER IS CULPABLE AND LIABLE TO MAKE THE NECESSARY REPAIR SO THIS DOESN'T RESULT IN DAMAGE/PERSONAL INJURY. THE DEALER QUICKLY REPLACED THE 'WIPER TRANSMISSION' WHICH I HAD TO PAY FOR, AND FEEL THIS IS A MANUFACTURING SAFETY DEFECT THAT IS A SAFETY ISSUE THAT NEEDS TO BE ASSESSED FOR RECALL AT NO COST TO THE OWNER (OR REIMBURSEMENT FOR THOSE ALREADY REPLACED). *TR

Unknown or Other
Filed Oct 21, 2016AL

MESSAGE CAME ON "AC OFF DUE TO HIGH ENGINE TEMP." THE TEMPERATURE GAUGE HAS MOT NOT MOVED FROM "C" SINCE MESSAGE APPEARED. I FOUND A LOT OF THIS COMPLAINTS ONLINE. I FEEL LIKE IT NEEDS TO BE A RECALLED ISSUE. I LOVE MY CAR. PLEASE HELP ME. I'M ON FIXED INCOME AND AFFORD TO HAVE TO HAVE IT FIXED.

Visibility › Defroster/Defogger/Hvac System
Filed Oct 20, 2016IL

IN 2014 MY CAR HAD AN ISSUE WHERE IT STARTED OVER HEATING. THE CAR WAS PREVIOUSLY PART OF A RECALL FOR THE WATER PUMP BREAKING. THIS CAUSED MY CAR HEATING AND COOLING SYSTEM NOT TO WORK PROPERLY. THIS CAN BE DANGEROUS IF DRIVING AND IT HAPPENED WHILE I WAS DRIVING. I JUST HAD THE SAME ISSUE ON OCTOBER 20 OF 2016. *TR

Engine
Filed Oct 16, 201679,375 milesWA

HELLO. OUR PROBLEM IS DEFECT CHEVROLET CRUZE 2012 . MILEAGE IS 79373. MY CAR HAS SOME RECALLS FIXING ACTIONS AND NOW "EXHAUST LEAK FROM FONT OF ENGINE..DAMAGING TURBOCHARGER..AS A RESULT -MAY CAUSE A FIRE"( ALAN WEBB CHEVROLET DILLER VANCOUVER, WA-SEE ATTACH.). TO FIX CAR WE NEED TO PAY 7650$ WHY WE MUST PAY FOR DEFECT ? COULD YOU HELP US WITH THIS PROBLEM,PLEASE.THE STRANGE NOISE APPEARED WHEN WE WERE DRIVING TO HOME FROM CARSON TO VANCOUVER, WA. AFTER DIAGNOSE AT ALAN WEB (3712 NE 66 AVE VANCOUVER, WA 98661) CAR STAYS AT MY APP. PARKING LOT. THANKS. *TR

Air BagsCrash4 injured
Filed Oct 11, 201664,000 milesFL

TAKATA INFLATORS, I WAS INVOLVED IN AN ACCIDENT 09/30/2016, WHERE I WAS AT A DEAD STOP ON CITY STREET, REAR ENDED AND PUSHED INTO THE VEHICLE IN FRONT OF ME. THE DRIVER WHO HIT ME WAS GOING 50-55MPH, I HIT MY HEAD AND CHEST ON THE STEERING WHEEL, AIR BAGS DID NOT DEPLOY, BUT THE SENSOR FOR THE AIR BAG CAME ON STATING "SERVICE AIRBAG". MY CRUZE HAS HAD ALL RECALLS FIXED, PRIOR TO THE ACCIDENT.

Electronic Stability Control (esc)
Filed Oct 8, 201638,000 milesTX

ENGINE FAN KEEPS RUNNING AND DEALERSHIP INSISTS IT'S NORMAN BUT IT WASN'T HAPPENING FROM 2012 THROUGH 2014. HAPPENS WHEN I START THE CAR AND ENGINE IS COLD, WHEN SITTING AT LIGHT A LIGHT, WITH AIR ON OR OFF. I BOUGHT IT BRAND NEW. I HAVE THE FEELING THEY'RE WAITING FOR SOMETHING MAJOR TO HAPPEN. I'M VERY CONCERNED. I'VE HAD IT CHECKED 3 TIMES. THEY SAY IT'S NORMAL, BUT IF IT WERE DOING THIS WHEN I BOUGHT IT, I DEFINITELY WOULDN'T HAVE. PLEASE HELP, I DON'T WANT TO DIE!

Visibility/Wiper
Filed Sep 30, 201678,500 milesMI

WHILE I'M DRIVING SOUTHBOUND ON I-75 IN DETROIT, MY DRIVER SIDE WINDSHIELD WIPER STOPS WORKING AND SHOOTS ALL THE WAY UP THE OPPOSITE WAY FROM WHERE IT SITS AT REST AND STAYED STUCK THERE DURING A BAD STORM WHERE THERE WAS FLOODED ROADS. SECONDS AFTER IT MALFUNCTIONS I HIT A HUGE PUDDLE OF WATER DUE TO ME FRANTICLY TRY AND SEE OUT MY WINDSHIELD AND HYDROPLANED ALMOST INTO ANOTHER VEHICLE AT 55-65 MPH. THIS WAS ONE OF THE SCARIEST EXPERIENCE OF MY LIFE AND NOW I'M STUCK WITH A BROKEN WINDSHIELD WIPER. I THINK THIS NEEDS TO BE ADDRESSED AS AN ISSUE BECAUSE IT WAS EXTREMELY DANGEROUS AND I'M VERY LUCKY TO NOT HAVE CRASHED MY CAR.

Vehicle Speed Control
Filed Sep 29, 2016134,474 milesAL

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 70 MPH, THE ENGINE REVVED BUT THE VEHICLE FAILED TO MOVE FORWARD. THE ROADSIDE ASSISTANCE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WERE IT WAS DIAGNOSED THAT THE ACCELERATOR PEDAL WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 134,474.

Electrical System
Filed Sep 18, 201684,000 milesMD

WHEN I START MY CAR, THE FOUR WAY FLASHERS TURN ON, MY TRUNK OPENS, WIPERS GO OFF, INTERIOR LIGHTS FLICKER, AND SERVE POWER STEERING APPEARS. I BROUGHT IT INTO THE DEALER, THEY REPLACED THE NEGATIVE BATTERY CABLE FOR A SECOND TIME, AND RAN AN ELECTRICAL DIAGNOSIS. I WAS TOLD IT WAS THE BATTERY CABLE, THE ISSUES ARE STILL OCCURRING.

Electronic Stability Control (esc)
Filed Sep 16, 201675,000 milesLA

IVE HAD MY CAR FOR 2 YEARS NOW. AFTER THE FIRST YEAR I BEGAN NOTICING THE ENGINE WOULD BE GOING AT A STEADY SPEED AND IF YOU BEGAN TO ACCELERATE THE ENGINE WOULD REV OR STALL AND THE RPMS SHOOT UP. THE ONLY WAY TO KEEP IT FROM PRODUCING THE ACTIONS IS TO SLOWLY ACCELERATE. THE ENGINE IS SLUGGISH AND DOES THIS WHILE IN CRUISE CONTROL.. AFTER GETTING THE COMPLETE READ, IT WAS SAID THE 02 SENSORS WERE OUT. THE ENGINE IS NOW TO THE POINT IT WILL RANDOMLY BE GOING AND THE ENGINE LIGHT WILL START FLASHING AND ALL SPEED IS REDUCED. THEY WERE REPLACED, BUT THE PROBLEM PERSISTED. THE CAR STALLS OUT SO OFTEN I REFUSE TO TAKE IT IN TO CITIES OR ONTO THE INTERSTATE. I WILL BE GOING BACK TO A TRUCK AFTER THIS IS PAID OFF! WILL BE GOING TO THE DEALERSHIP THIS WEEK!

Unknown or Other
Filed Sep 15, 2016127,247 milesIN

TAKATA RECALL MY 2012 CHEVY CRUIZE ECO WILL JUST SHUT OFF DIE WHILE IAM DRIVING SOMETIMES WILL START BACK AND SOMETIME WHEN I WHEN I TRY TO START IT IT WON'T START OR EVEN TURN OVER HAVE TAKEN TO MECHANIC 3 TIMES HAVE NOT FIXED IT SAID WAS LOOSE WIRE AND BAD BATTERY AND GPS BUT IT WON'T START AGAIN TODAY JUST GOT IT FIXED 2 DAYS AGO IT'S GOING TO GET SOMEONE KILLED DIEING WHEN DRIVING G

Steering
Filed Sep 7, 201670,000 milesMI

POWER STEERING FAILED WHILE IN MOTION. THE COST OF THE REPAIR IS $1,900.00 ON A $16,000 VEHICLE THAT IS LESS THAN 5 YEARS OLD

Power Train › Clutch Assembly
Filed Sep 6, 201670,000 milesMO

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CLUTCH ASSEMBLY FAILED TO ENGAGE AND DISENGAGE WITHOUT WARNING. THE DEALER REPLACED THE PART; HOWEVER, WITHIN LESS THAN 60 DAYS OF OWNING THE VEHICLE, THE FAILURE RECURRED. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR COMING FROM THE AREA OF THE CLUTCH ASSEMBLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Engine
Filed Sep 5, 201664,000 milesMD

DRIVING ON BUSY STREET CAR CUTS OFF HEARD A POP IN ENGINE DISPLAY SAYS ENGINE LOSING POWER ENGINE LIGHT COMES ON MANAGED TO PULL OVER CAR WILL TURN OVER BUT WILL DIE OUT. HAD TO HAVE CAR TOWED BY INSURANCE COMPANY CAR HAS 64,000 MILES.

Service Brakes
Filed Aug 31, 201670,000 milesTX

MY CAR IS HAVING THE SAME PROBLEMS AND SHOULD BE COVERED WITH THE RECALL. MANUFACTURER: GENERAL MOTORS LLC SUMMARY: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET CRUZE VEHICLES EQUIPPED WITH 1.4L DOHC GASOLINE TURBO ENGINES AND 6T40 FRONT WHEEL DRIVE AUTOMATIC TRANSMISSIONS AND EQUIPPED WITH AN ELECTRIC VACUUM PUMP TO PROVIDE SUPPLEMENTAL VACUUM FOR BRAKE ASSIST, WHEN NEEDED. IN THE AFFECTED VEHICLES, THE PUMP MAY NOT ACTIVATE, RESULTING IN AN INTERMITTENT REDUCTION OR LOSS OF BRAKE ASSIST. CONSEQUENCE: A LOSS OF BRAKING ASSISTANCE WILL REQUIRE EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP, INCREASING THE RISK OF A CRASH. REMEDY: GENERAL MOTORS WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE A MICROSWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY, FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 7, 2013. OWNERS MAY CONTACT CHEVROLET AT 1-800-222-1020. GM'S RECALL NUMBER IS 12213. NOTES: OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV.

Electronic Stability Control (esc)
Filed Aug 30, 201668,000 milesAL

WHILE DRIVING, RADIO DISPLAY AND SPEAKERS TURN ON AND OFF. STARTED JUNE 2016 AND HAS PROGRESSIVELY GOTTEN WORSE. SEEMS TO HAPPEN WHEN TURNING THE VEHICLE AND OR PRESSING THE BRAKES. STABILITRACK/TRACTION CONTROL ERROR MESSAGE APPEARS ON DASH. ALL ABS RELATED ICONS FLASH. SOMETIMES IT HAPPENS ONCE. SOMETIMES IT'S REPETITIVE UNTIL I TURN THE CAR OFF AND THEN TURN IT BACK ON. DOESN'T MATTER HOW FAST I'M GOING AND THE LONGER THE TRIP, THE MORE FREQUENT IT IS. BASED ON WHAT I'VE LEARNED ABOUT THIS, IT SHOULD BE COVERED BY SPECIAL COVERAGE 14311B BUT MY DEALERSHIP GIVES ME THE RUN AROUND AND ASKS SILLY QUESTIONS ABOUT IF MY BATTERY IS IN GOOD CONDITION AND IF I THINK I NEED A NEW ALTERNATOR. IF IT WAS THE BATTERY, THE RADIO/SPEAKERS WOULDN'T BE THE ONLY ITEM(S) THAT TURNED OFF. FROM WHAT I'M LEARNING, THIS PROBLEM GETS WORSE AND POWER STEERING OR FULL VEHICLE FUNCTION IS DIMINISHED OR GOES OFF COMPLETELY. NOT SURE WHAT MORE NEEDS TO HAPPEN TO CHEVY CUSTOMERS FOR CHEVY TO MAKE THIS A RECALL.

Electronic Stability Control (esc)
Filed Aug 29, 201696,000 milesTX

I NOTICED MY CAR WASN'T BEEPING WHEN I TRIED TO LOCK IT. I TRIED TO START MY CAR AND IT COMPLETELY SHUT DOWN. I MANAGED TO GET MY HOOD OPEN AND DISCONNECTED THE BATTERY CABLES. IT WAS FINE FOR A FEW WEEKS THEN THE "CHECK STABILITRACK" WENT OFF AND MY CAR SHUT DOWN. I MADE IT TO MY DESTINATION AND IT SHUT DOWN COMPLETELY. I TRIED TO DISCONNECT IT AND EVEN THAT DIDN'T WORK. UPON FURTHER INVESTIGATION MANY HAD HAD THIS ISSUE AND IT'S NOT THE STABILITRAK ITS APPARENTLY THE GROUND CABLE TO THE BATTERY (BLACK CABLE). MY CAR WILL WORK BUT WILL OCCASIONALLY COMPLETELY RESET THE SYSTEM SO TRYING TO SAVE THE TIME OR DATE IS POINTLESS. I WANT THIS INVESTIGATED!

Electronic Stability Control (esc)
Filed Aug 29, 201684,135 milesTX

STABILI TRAK CHECK ENGINE LIGHT AND ERROR MESSAGE TRANSMISSION FLUID LEAKAGE OUT OF BOTTOM OF VEHICLE ON DRIVER SIDE CAUSING STRONG BURNING ODER INSIDE CAR WHILE IN MOTION CAR SEEMS LIKE IT GORE INTO NEUTRAL NOT ALLOWING DRIVER TO PUSH GAS. IMMEDIATELY GET TO A SAFE PLACE AND CUT VEHICLE OFF TO AVOID EXCESSIVE DAMAGE, IF ON BUSY ROAD OR FREEWAY BE VERY CAREFUL NOT SURE WHAT HAPPENS AT REGULAR SPEED OF ROAD OR FREEWAYS . I WAS IN A SCHOOL ZONE AND RECEIVED POLICE ASSISTANCE FOR TRAFFIC CONTROL.

Unknown or Other
Filed Aug 24, 201689,689 milesDC

[XXX] THIS IS THE THIRD INCIDENT IN A THREE MONTH SPAN I'VE HAD WITH MY TRACTION CONTROL/ STABILITRACK WARNING. (I GOT THE CAR THREE MONTHS AGO) IT IS A 2012 CHEVY CRUZE. THIS LAST TIME AFTER THE "SERVICE STABILITRACK" WARNING CAME ON MY RADIO AND DIC MENU RESET ITSELF. I'VE READ INTO OTHER COMPLAINTS ABOUT THIS SAME PROBLEM WHERE OTHERS HAVE EVENTUALLY LOST ENGINE POWER OR POWER STEERING AND DRIVEN INTO A DITCH OR HAVE JUST BEEN PUT IN VERY DANGEROUS POSITIONS AS A RESULT OF THIS ISSUE. I HAVE NOT LOST ANY POWER AS OF YET BUT I'M NOT WAITING UNTIL I DO TO SAY SOMETHING, AFTER MAKING COUNTLESS TRIPS TO THE DEALERSHIP WITHOUT PREVAIL.

Electrical System
Filed Aug 24, 2016IL

THIS IS THE SECOND COMPLAINT THAT OUR GOVERNMENT REFUSES TO INVESTIGATE FOR THE GOVERNMENT MOTORS CHEVROLET CRUZ VEHICLE. WHILE DRIVING, THE RADIO WILL START TO POWER CYCLE AND THE DASH BOARD INSTRUMENT PANEL WILL ALSO START FLASHING ON AND OFF. THE VEHICLE WILL ALSO SHUT COMPLETELY OFF WHILE DRIVING. THIS WILL CONTINUE UNTIL YOU REMOVE BATTERY TERMINALS AND THEN REATTACH. THIS IS HAPPENING TO MANY CHEVY CRUZ'S AND THE NHTSA REFUSES TO DO ANYTHING ABOUT IT. I WOULD UPLOAD VIDEOS BUT THIS ANTIQUATED GOVERNMENT SITE DOESN'T WANT TO SEE REAL FACTS

Service Brakes
Filed Aug 18, 201662,000 milesCT

RECALL BULLETIN 12213 PERFORMED APRIL 2014 FOR BRAKE VACUUM MICRO SWITCH. RECALLED PART FAILED AGAIN AUGUST 2016. VEHICLE HAS HARD BRAKE PEDAL UPON COLD START AND SOMETIMES WHEN RESTARTED AFTER DRIVING AND WARM. VEHICLE BECOMES VERY HARD TO STOP WITHOUT WARNING AND UNSAFE TO DRIVE. DEALER REFUSED TO REPLACE PART AT NO COST STATING NO ADDITIONAL RECALL EXISTS AND NO WARRANTY EXISTS. IT IS UNCLEAR IF THIS IS THE VERY START OF A LARGER SYSTEMIC PROBLEM WITH THE ACTUAL DESIGN OF THESE MICRO SWITCHES IN THIS APPLICATION. GM PART NUMBER 13460776 HAS BECOME OBSOLETE AND PART NOW COMES AS SUB ASSEMBLY WITH ADDITIONAL PARTS. THIS LEADS ME TO BELIEVE ORIGINAL DESIGN OF MICRO SWITCH WAS DEFECTIVE.

Engine
Filed Aug 8, 201663,207 milesWA

MIL CAME ON WHILE DRIVING, VEHICLE SET P0171 P0106 CODES, IDLES ROUGH. VALVE COVER CRACKED AT PCV HOUSING AND PCV VALVE STUCK OPEN RESULTING IN AIR LEAK.

Electrical System
Filed Aug 8, 201643,000 milesOH

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS STATIONARY, THE KEY FOB FRACTURED. THE KEY FOB WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 43,000.

Air Bags
Filed Aug 5, 201611,010 milesVA

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE AIR BAG AND ELECTRONIC STABILITY CONTROL LIGHTS REMAINED ILLUMINATED. IN ADDITION, THE VEHICLE WOULD NOT START IMMEDIATELY WHEN PROMPTED. THE CONTACT HAD TO WAIT APPROXIMATELY TEN SECONDS BEFORE THE VEHICLE WOULD START. FURTHERMORE, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HAD TO APPLY A SIGNIFICANT AMOUNT OF PRESSURE BEFORE STOPPING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 11,010.

Electronic Stability Control (esc)
Filed Aug 3, 201671,000 milesSC

THE STABILITY TRACK CONTROL AND SERVICE TRACTION CONTROL MESSAGES HAVE BOTH HAPPENED TO ME NOW A FEW TIMES WHILE DRIVING DOWN CITY/COUNTRY ROADS AND DOWN THE HIGHWAY. THE FIRST TIME I HAD THE SERVICE TRACTION CONTROL WAS YESTERDAY. (8/02/2016) IT'S SCARY BECAUSE THE RADIO RESETS AND THE POWER STEERING GOES OUT. I HAVE A [XXX] DAUGHTER AND SHE'S TERRIFIED AS WELL. I WISH THEY WOULD FIGURE THIS OUT ALREADY. I CALLED THE DEALER ONCE AND LIKE MOST PEOPLE WRITE ONLINE ABOUT THIS ISSUE THEY DIDN'T KNOW WHAT IT COULD BE AND THEY DIDN'T HAVE A CAR I COULD USE TO GO BACK AND FORTH TO WORK WHILE THEY CHECKED IT OUT SO I HAVEN'T TAKEN TO THE DEALER YET. THE ISSUE COMES AND GOES. IT COULD GO AWAY FOR MONTHS BUT ALWAYS COMES BACK. I KEEP CHECKING ONLINE TO SEE IF THEY FINALLY FOUND A FIX FOR THIS ISSUE AND I STILL HAVEN'T FOUND ANYTHING. SO I'M ASSUMING ONCE SOMEONE DIES IN A BAD ACCIDENT OR NUMEROUS PEOPLE DO THEN MAYBE THEY WILL TAKE IT MORE SERIOUSLY? I'M A SINGLE MOM AND I CAN'T AFFORD TO NOT HAVE A CAR OR HAVE A PROBLEM THAT I HAVE TO PAY LOTS OF $ TO FIX WHEN THIS OBVIOUSLY NEEDS TO BE A RECALL WHEN THIS MANY PEOPLE ARE HAVING THE ISSUE AND IT AFFECTS YOUR STEERING!?!?!?! HELP PLS?!?!?!

Engine
Filed Aug 2, 2016130,000 milesMS

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. ALSO, THE TEMPERATURE GAUGE REGISTERED HOT ALMOST IMMEDIATELY. THE THERMOSTAT WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE ENGINE OIL WARNING LIGHT ILLUMINATED; HOWEVER, THERE WAS SUFFICIENT OIL IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.

Unknown or Other
Filed Aug 1, 201679,000 milesCA

I WAS TAKING MY WIFE TO WORK WHICH IS ONLY 10 MNUTES AWAY, ON MY WAY HOME I HAD A DISPLAY ON MY DIGITAL DISPLAY SAYING ENGINE OVER HEAT/AC OFF SO I PANICKED AND SEEN THE ENGINE LIGHT WAS ON AND IT WAS SUPER HOT AND PANICKED MORE! I HAD MY 15 MONTH OLD IN THE CAR SO I DIDNT STOP BUT I GET HOME AND CHECK THE COOLANT AND ITS COMPLETELY EMPTY BUT I JUST FILLED IT A WEEK OR 2 BEFORE THIS INCIDENT. LATER ON AFTER THE CAR IS COOLED DOWN I FILL UP THE COOLANT, I THEN PICK MY WIFE UP FROM WORK AND CHECK THE COOLANT AFTER BUT IT WAS ALMOST COMPLETELY EMPTY WHEN I HAD JUST FILLED IT UP. CALLED THE DEALERSHIP AND THEY WANT TO CHARGE ME $125 AN HOUR JUST TO FIND THE PROBLEM AND I KNOW IM NOT THE ONLY PERSON WITH THIS PROBLEM THEY SENT OUT A LETTER ABOUT THIS BEFORE BUT IS TECHNICLLY NOT A RECALL AND THAT NEEDS TO CHANGE! I TAKE CARE OF OUR VEHICLE AND TO HAVE A PROBLEM WITH IT THAT EVERYONE ELSE IS HAVING AND NOT DO A RECALL IS JUST TERRIBLE! HOPE SOMETHING GETS DONE ABOUT THIS IF NOT ILL BE SURE TO BE ANTI GM WHEN TALKING TO FRIENDS AND FAMILY AND WILL NEVER BUY GM PRODUCTS AGAIN!

Engine
Filed Aug 1, 2016128,000 milesOH

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE AT A STOP, THE VEHICLE LOST POWER AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT PLACED THE VEHICLE IN PARK AND RESTARTED THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAM COVER WAS LEAKING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 128,000.

Electrical System
Filed Jul 25, 2016140,000 milesNC

THE CAR WILL NOT TURN OFF WHEN THE KEY IS TURNED OFF AND REMOVED. IT WILL JUST SIT THERE AND RUN UNTIL IT DECIDES TO QUIT ON IT'S OWN. I WOULD REALLY HATE TO HAVE TO SHUT IT DOWN IN AN EMERGENCY AND NOT BE ABLE TO. THAT COULD GET SOMEONE SERIOUSLY HURT OR KILLED! ALSO, THE VAPOR CANISTER VENT/PURGE VENT VALVE IS DEFECTIVE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL CAR AND IF THAT IS THE CASE, THERE SHOULD BE A RECALL.

Engine
Filed Jul 20, 201687,000 milesGA

BROUGHT MY CAR IN FOR WHAT LOOKED LIKE INTAKE SEALS AND FOUND OUT THAT THE INTAKE MANIFOLD MANIFOLD IS CRACKED. I CALLED MANY OTHER AUTO REPAIR PLACES AND FOUND THAT THIS IS A MASSIVE PROBLEM AND CAN ONLY BE GOTTEN FROM THE DEALER AND I WILL BE GETTING ONE OF THE LAST IN THIS AREA AT THE COST OF $450.00 PLUS TIME. THE CAR STARTED RUNNING RUFF AND HAS 9 DIFFERENT CODES ALL RELATING TO A LEAN CONDITION.

Service Brakes
Filed Jul 19, 201648,000 milesWV

HAS A HARD BRAKE PEDAL WILL NOT STOP SOMETIME THE SWITCH WAS REPLACED ON EARLY RECALL.

Service BrakesFire
Filed Jul 12, 2016100,000 milesMO

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AN ABNORMAL BURNING ODOR EMITTED FROM THE VEHICLE AND IT OVERHEATED. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND AND THE BRAKES MADE AN ABNORMAL NOISE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT AND WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Power Train
Filed Jul 2, 201634,604 milesKY

MY DAD AND I NOTICED THAT AFTER MY CAR HAD BEEN DRIVEN FOR AWHILE THAT THE FAN BEGAN RUNNING REALLY HARD THEN I NOTICED ABOUT A MONTH AGO THAT MY CHECK ENGINE LIGHT CAME ON. I HAD A MECHANIC CHECK IT AND HE TOLD ME THAT IT WAS CODE P0599 WHICH IS THE THERMOSTAT CONTROL CIRCUIT. HE SD THAT HE BELIEVED THERE HAD BEEN A RECALL AT ONE TIME BUT FOR ME TO CONTACT THE DEALER. I CALLED ROD HATFIELD HERE IN LEXINGTON, KY AND WAS TOLD THAT THERE HAS BEEN SEVERAL CARS OF MY YEAR AND MODEL WITH THESE ISSUES BUT THERE WAS NOT A RECALL ISSUED FOR THIS AND I WOULD HAVE TO PAY TO GET IT FIXED.

Engine
Filed Jun 24, 2016MI

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 TO 35 MPH, THE CHECK ENGINE LIGHT ILLUMINATED. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, IT SHOOK VIOLENTLY. THE DEALER DIAGNOSED THAT THE VALVE COVER NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN AN UNKNOWN RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Service Brakes
Filed Jun 20, 201648,000 milesAL

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHEN THE BRAKE PEDAL WAS DEPRESSED AT A RED LIGHT, THE VEHICLE CONTINUED TO MOVE FORWARD WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.

Engine
Filed Jun 20, 2016VA

MY ENGINE LIGHT IS ON. I PUT GAS IN MY VEHICLE AND WHEN I TURN THE KEY TO START IT, IT HESITATES TO START THEN WHEN PULLING OFF IT BEGINS TO JERK.... WHEN AT LIGHTS IT SOMETIMES HESITATES TO TAKE OFF.

Power Train
Filed Jun 17, 201640,000 milesPA

CAR JUST STOPPED IN TRAFFIC AND WOULD NOT MOVE IT GAVE NO WARNING THAT ANYTHING WAS WRONG . IT IS A GOOD THING I WAS NOT ON A HIGHWAY OR I MAY NOT BE HERE TO TELL YOU ABOUT THIS RIGHT NOW . IT WAS IN MOTION AND JUST STOPPED AND WOULD NOT MOVE . I COULD NOT EVEN PUSH IT OUT OF THE MIDDLE OF THE ROAD . THE CAR BEHIND ME ALMOST HIT ME . IT WAS A VERY DANGEROUS SITUATION.

Power Train
Filed Jun 16, 201628,000 milesIL

WHEN I TURNED OFF THE CAR, THE DIC SHOWED THE MESSAGE "SHIFT CAR INTO PARK." THE CAR WAS ALREADY IN PARK. I TRIED TO MOVE THE SHIFTER UP A LITTLE TO BE SURE THAT IT WAS COMPLETELY IN PARK, BUT IT DID NOT MOVE. I HAD TO START THE CAR AGAIN TO GET IT TO TURN OFF.

Structure › Body
Filed Jun 12, 2016UT

TRUNK ELECTRIC OPEN BUTTON DOES NOT WORK, MUST USE THE REMOTE TRUNK BUTTON TO OPEN TRUNK. I HOPE THAT NO SMALL CHILD SHOULD CLIMB IN TRUNK AND CLOSE THE TRUNK LID. WHEN CAR IS STATIONARY. AND REMOTE IS NOT CLOSE BY.

Engine
Filed Jun 8, 2016IL

IN DEC OF 2015 I HAD TO REPLACE THE THERMOSTAT WITH ONLY 39000 ON IT CHECK ENGINE LIGHT ON FAN RACING. 6 MONTHS LATER IT'S HAPPENING AGAIN CHECK ENGINE LIGHT ON FAN RACING NOW THERE SAYING IT MIGHT BE AN ELECTRICAL PROBLEM.I HAVE DRIVEN CHEVYS FOR 30 YEARS AND NEVER HAVE I HAD THIS MUCH TROUBLE THIS WILL BE MY LAST. FROM READING THE FORUMS IT SEEMS LIKE A LOT OF PEOPLE HAVE THE SAME PROBLEMS WHY ISN'T THERE A RECALL ON THIS CAR.

Steering
Filed Jun 7, 2016107,000 milesVA

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. WHEN THE FAILURE OCCURRED, THE TRACTION CONTROL AND SERVICE POWER STEERING LIGHTS ILLUMINATED. THE CAUSE OF THE FAILURES WERE NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 107,000.

Power Train
Filed Jun 2, 201627,390 milesCA

TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED BEFORE ACCELERATING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GEARS, BEARINGS, AND HOUSING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE METAL FILINGS IN THE TRANSMISSION AND THAT THE INTERNAL COMPONENTS IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 27,390.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Chevrolet Cruze → · Every Cruze year → · How the figures are calculated →