2015 Cadillac SRX complaints

CADILLAC SENT ME A LETTER ADVISING THAT MY CAR MAY HAVE AN ISSUE WITH MOISTURE IN THE HEADLIGHTS. THEIR PROPOSED SOLUTION IS TO HAVE ME PAY MY DEALER JUST TO INSPECT THE CAR, THEN PAY THE DEALER TO REPLACE THE HEADLIGHTS IF NECESSARY, THEN FILE A CLAIM FOR REIMBURSEMENT FROM CADILLAC, WHICH THEY MAY OR MAY NOT APPROVE. MY DEALER CONFIRMED THAT PROCESS AND TOLD ME THAT MY OUT OF POCKET COST WOULD BE ABOUT $1,700.00. SHOULDN'T THIS BE SAFETY RECALL THAT CADILLAC WOULD FIX WITHOUT ME HAVING TO PAY FIRST AND THEN WAIT FOR MONTHS TO POSSIBLY BE REIMBURSED? THANKS FOR YOUR ASSISTANCE.

A WARNING LIGHT ON THE CUE SYSTEM HAS LOCKED AND WILL NOT WORK. THIS IS A SAFETY HAZARD WHILE DRIVING. THE VEHICLE WAS MOVING.

LOW BEAM HEADLIGHT VERY LOW REPLACED BULB AND STILL GOES DIM. MOISTURE GETS INSIDE THE HEADLIGHT ASSEMBLY.

THE HEADLIGHT IS DIMMER AT NIGHT AND VISIBILITY IS VERY LOW.

REQUIRED HEADLIGHT REPLACEMENT DUE INSUFFICIENT BEAM CAUSING IT TO BE EXTREMELY DANGEROUS DRIVING AT NIGHT. REQUESTING REIMBURSEMENT

MY RIGHT HEADLIGHT IS SO DIM I HAVE TO USE MY BRIGHTS WHEN DRIVING AT NIGHT. CADILLAC REPLACED THE LEFT HEADLIGHT ABOUT A YEAR AGO BECAUSE IT WAS SO DIM. I HAVE TRIED TO GET ALONG WITH THE RIGHT BEING SO DIM BUT IT IS NOT SAFE. I WORK 2 OR 3 NIGHTS A WEEK SO IT IS DIFFICULT. IT IS THAT WAY WHENEVER THE LIGHTS ARE ON.

MY 2015 SRX HEADLIGHTS ALL OF A SUDDENLY STARTED TO GO DIMMER AND DIMMER. MY HUSBAND CHANGED IT SEVERAL TIMES AND BOUGHT HIGHER WATTS AND NOTHING WORKED. I CALLED THE DEALER AND THEY SAID THERE IS NO RECALL FOR MY VEHICLE. I HAVE TO RIDE WITH MY BRIGHTS ON IN ORDER TO SEE.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT VEHICLE HEADLIGHTS LOW BEAM WAS INADEQUATE FOR SAFE VEHICLE OPERATION. THE CONTACT WAS UNABLE TO SEE THE HEADLIGHT LOW BEAM AS PROJECTED. THE VEHICLE WAS TAKEN TO PIONEER CHEVROLET 1315 PIKE STREET, MARIETTA, OHIO 45750 PHONE (740)-236-4928, FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT THE LUMINESCENCE FROM THE HEADLAMPS WERE INADEQUATE FOR SAFE NIGHT TIME DRIVING. THE VEHICLE WAS TAKEN TO CABLE DAHLER LOCATED AT (1151 W. 104TH ST. KANSAS CITY, MO) WHERE THE VEHICLE WAS DIAGNOSED THAT THE HEAD LIGHT ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.*BF*JB

THE HEADLIGHTS ON MY CAR ARE VERY DIM. IT IS DIFFICULT TO SEE ANYTHING AT NIGHT WITHOUT THE BRIGHTS. THE BRIGHTS DO OPERATE NORMALLY. I HAVE CHANGED THE BULBS TO HALOGEN TYPE AT MY OWN EXPENSE BUT IT DID NOT MAKE A DIFFERENCE. THE LEFT LIGHT SEEMS DIMMER THAN THE RIGHT ONE BUT BOTH ARE VERY DIM. THIS IS A TERRIBLE SAFETY ISSUE. I HAVE CONTACTED GMC DEALER AND THEIR ONLY SOLUTION IS TO CHANGE THE HEADLIGHT ASSEMBLIES AT GREAT COST OVER $2000 WITH THE SAME ASSEMBLIES THAT HAVE FAILED. READING PROBLEM DESCRIPTIONS ONLINE I FIND THAT THE LIGHT ASSEMBLY SEALS ARE BAD AND WATER ENTERS THE "SEALED" ASSEMBLY THEREBY CAUSING CONDENSATION THAT DIMS THE LIGHTS.

THE HEADLIGHTS ON MY CADILLAC SRX ARE VERY DIM. IT IS ALMOST IMPOSSIBLE TO DRIVE IN THE DARK WITHOUT USING THE BRIGHTS. A CLASS ACTION LAW SUIT HAS BEEN HANDLED IN CALIFORNIA AND FLORIDA BUT NOTHING DONE ANYWHERE ELSE. I FILED A COMPLAINT WITH CADILLAC BUT WAS TOLD THAT THEY ARE AWARE OF THE SITUATION AND IN THE PLANNING PROCESS FOR THE REMEDY. PER MY RESEARCH, THE HEADLIGHTS ARE ALLOWING MOISTURE TO GET INSIDE WHICH IS CAUSING DAMAGE TO THE LIGHTS AND WIRING. THE LIGHTS ARE NOT OUT BUT JUST GO DIM. I ASKED THE DEALERSHIP AND THE CADILLAC CUSTOMER SERVICE REPRESENTATIVE IF REPLACING THE BULB WOULD HELP AND THEY STATED THAT THE ENTIRE UNIT WOULD HAVE TO BE REPLACED. AT THIS POINT, MY LIGHTS ARE SO DIM THAT IT IS BECOMING NEARLY IMPOSSIBLE TO DRIVE IN THE DARK IN UNLIT AREAS. I WAS HOPING THAT CADILLAC WOULD SHOW RESPONSIBILITY FOR THIS ISSUE BUT IT APPEARS THEY ARE WAITING ON YOUR DEPARTMENT TO ISSUE A RECALL. PER THE DEALERSHIP, THIS ISSUE COULD COST BETWEEN $1800-$3000 TO FIX AND THEY ARE WELL AWARE OF THE PROBLEM. I AM NOT FAMILIAR WITH THE PROCESS AND IN NO WAY THINK THAT ONE COMPLAINT MERITS A RECALL BUT IT IS MY HOPE THAT YOUR DEPARTMENT, OR THE GOVERNING AGENCY, WILL LOOK INTO THIS ONGOING ISSUE. IT IS A MAJOR SAFETY CONCERN FOR MYSELF AND MANY OTHERS. PLEASE LET ME KNOW IF I CAN PROVIDE ANY MORE INFORMATION. I WOULD LIKE TO BE HELPFUL IN HOPES OF GETTING THIS ISSUE FIXED WITHOUT SPENDING THOUSANDS OF MY OWN MONEY.

HEADLIGHT MOISTURE IS CAUSING VERY POOR VISIBILITY. IN MARCH OF 2019, I RECEIVED A LETTER STATING THAT MY VEHICLE WAS PART OF A CLASS ACTION LAWSUIT AND THAT IF I WANTED TO HAVE THE HEADLIGHTS REPLACED, I COULD BY PAYING OUT OF MY POCKET AND THEN WOULD BE REIMBURSED. THE CLASS ACTION LAWSUIT WAS FOR 2011 - 2015 MODELS. MY VEHICLE IS 2015. AT THE TIME THAT I RECEIVED THE LETTER, THERE WAS NO VISIBLE SIGNS OF A PROBLEM, CHECKED BY MYSELF AND MY HUSBAND WHO IS VERY GOOD WITH CARS. NOW, LESS THAN 1 YEAR LATER, I CAN'T EVEN TELL WHEN MY HEADLIGHTS ARE ON. IF I AM NOT DRIVING ON A ROAD THAT HAS STREET LIGHTS, I CANNOT SEE. IT'S A SERIOUS SAFETY ISSUE. GIVEN THAT I MAINLY TRAVEL ON ROADS THAT HAVE STREET LIGHTS, I WAS UNAWARE OF THE DETERIORATED SITUATION UNTIL VERY RECENTLY. I CONTACTED CADILLAC WHO OFFERED ME NO SOLUTION ASIDE FROM TAKING IT IN TO GET IT DIAGNOSED AT A COST TO ME. THEN I AM SUPPOSED TO CALL THEM BACK SO THAT THEY CAN SEE WHAT THEY CAN DO, NO PROMISES OF ANY TYPE OF MONETARY REIMBURSEMENT. SO BASICALLY, I GOT NOWHERE WITH CADILLAC WHO SEEMS TO BE MORE CONCERNED WITH THEIR BOTTOM LINE THAN SAFETY. THE CLASS ACTION LAWSUIT SHOULD HAVE BEEN A RECALL. THINK OF IT THIS WAY, 2011 OWNERS HAD A LONG ENOUGH TIME TO SEE THAT THE HEADLIGHTS/COVERS WOULD EVENTUALLY GET MOISTURE IN THEM CAUSING THE PROBLEM, BUT 2015 OWNERS HAD A MUCH SHORTER WINDOW OF TIME. THE COST TO REPLACE THEM IS ABOUT $1500, WHICH I DIDN'T SPEND GIVEN THAT WHEN I RECEIVED THE LETTER, THERE WAS NO ISSUE. T

2015 SRX HEADLIGHT ISSUE IN JANUARY 2020, WE NOTICED THAT THE LOW BEAMS ON OUR VEHICLE NO LONGER CAST SUFFICIENT LIGHT TO BE ABLE TO ADEQUATELY SEE THE ROAD AT NIGHT. THE BEAMS ARE SO DIM THERE IS NO DISCERNIBLE DIFFERENCE BETWEEN THE LIGHTS BEING ON, OR OFF WHEN ON THE LOW BEAM SETTING. THE HIGH BEAMS APPEARED TO BE UNAFFECTED. I BEGAN RESEARCHING THE ISSUE ON LINE AND LEARNED THAT THE 2010 TO 2016 SRX MODELS ALL HAD THIS DESIGN AND MANUFACTURING DEFECT. ACCORDING TO MULTIPLE REPORTS AND EXPLANATIONS, INCLUDING INFORMATION DERIVED FROM CLASS ACTION LAWSUITS, THE HEADLIGHT ASSEMBLIES, WHICH ARE SUPPOSED TO BE SEALED, WERE DESIGNED AND CONSTRUCTED IN A WAY THAT ALLOWS MOISTURE TO ACCUMULATE INSIDE THE SEALED ASSEMBLY, CAUSING MULTIPLE PROBLEMS THAT RESULT IN LOW BEAM FAILURE. IT APPEARS THAT ADDITIONAL CLASS ACTION SUITS HAVE BEEN FILED. I HAVE NOT FOUND ANY DETAILS ON THOSE ADDITIONAL SUITS. GIVEN THAT THIS IS A KNOWN, RECURRING, SERIOUS SAFETY PROBLEM WITH THIS VEHICLE, NHTSA SHOULD IMMEDIATELY INVESTIGATE THIS ISSUE, PUBLISH ITS FINDINGS AND TAKE WHATEVER ACTION IS APPROPRIATE TO COERCE GM TO FIX THE DESIGN AND MANUFACTURING ISSUES WITH THESE HEADLIGHT ASSEMBLIES, AND REPLACE THEM ON ALL AFFECTED VEHICLES THROUGH A NATIONWIDE RECALL AT NO EXPENSE TO OWNERS OF ITS SRX VEHICLES. SEE ATTACHED, MORE COIMPLETE DESCRIPTION.

THE HEADLIGHTS ON THIS CAR ARE EXTREMELY DIM, WHEN DRIVING AT NIGHT WHERE THERE ARE NO STREET LIGHTS, IT IS AS IF I HAVE NO HEADLIGHTS ON AT ALL. I DRIVE RIVER ROAD HOME NIGHTLY AND I HAVE NEARLY MISSED MY TURN ONTO THE STREET AND INTO A DITCH BECAUSE IT IS SO DARK. I SPOKE WITH THE SERVICE DEPARTMENT ABOUT THIS AND THEY ACKNOWLEDGED THAT THERE IS A PROBLEM WITH THESE HEADLIGHTS.

MY HEADLIGHTS GRADUALLY BECAME MORE DARKENED WHERE I DIDN'T REALIZE THEY WEREN'T WORKING PROPERLY. I EVENTUALLY STARTED RUNNING OFF THE ROAD ON CURVES. MY SON THOUGHT THEY WEREN'T EVEN TURNED ON WHEN HE DROVE IT. I DID RECEIVE A LETTER ABOUT MOISTURE CAUSING SOME PROBLEMS IN ILLUMINATION BUT THEY NEVER EXHIBITED MOISTURE THAT I COULD TELL. I FINALLY TOOK IT IN AND THE DEALER SAID ALL THE REFLECTIVE MATERIAL HAD FALLEN OFF. IT COST $1700 TO REPLACE WITH BASICALLY THE SAME CONFIGURATION OF HEADLIGHTS. I HAVE SENT IN MY LETTER WITH THE BILL BUT HAVEN'T HEARD ANYTHING BACK SINCE SENDING IN LATE OCTOBER.

THE HEADLIGHTS ARE EXTREMELY DIM AND ARE A HAZARD FOR NIGHT DRIVING.

THE HEADLIGHTS ARE VERY DIM MAKING IT VERY DIFFICULT TO DRIVE AT NIGHT. THIS IS VERY DANGEROUS IN AREAS THAT ARE NOT LIT UP. I CAN'T TELL WHERE THE EDGE OF THE ROAD IS AND CANNOT SEE THE CENTER STRIPES ON THE ROAD. I DON'T ATTEMPT TO DRIVE AT NIGHT IN THE RAIN. THIS IS AN ACCIDENT WAITING TO HAPPEN. I WOULD LIKE TO ENJOY MY VEHICLE NO MATTER THE TIME OF DAY OR NIGHT, RAIN OR SHINE. PLEASE CORRECT THIS PROBLEM FOR ALL VEHICLES WITH THIS ISSUE.

I JUST PURCHASED THIS CAR ON 1/25/2020. IT WAS DAYLIGHT WHEN I PAID FOR IT AND DROVE IT 2 HOURS TO HOME WITH LOW BEAM LIGHTS THAT MADE DRIVING VERY HAZARDOUS. I WOULD HAVE RETURNED IT IF THEY HAD STILL BEEN OPENED AND I HADN'T PAID CASH. PLEASE RECALL THIS BEFORE SOMEONE DIES ON VIRGINIA COUNTY ROADS AND A WRONGFUL DEATH SUITE IS FILED.

WHILE OPERATING THE 2015 SRX4 LAST NIGHT ON AN INTERSTATE THEN TWO LANE STATE ROAD IN A LIGHT RAIN, THE LOW BEAM HEADLIGHTS BARELY ILLUMINATED THE ROADWAY. THE BRIGHTS WERE FINE BUT WHEN MEETING ONCOMING TRAFFIC AND SWITCHING TO LOW BEAM, IT WAS IF THE LIGHTS WERE NOT WORKING AT ALL. THERE WERE SEVERAL TIMES THAT I COULD NOT EVEN SEE THE PAINTED LINES ON THE SIDE OF THE ROAD. IT WAS EXTREMELY DANGEROUS AND UNSETTLING. TODAY I FIND ONLINE THAT THERE ARE NUMEROUS COMPLAINTS ABOUT THE LOW BEAMS BEING UNACCEPTABLE AND DANGEROUS. I CONCUR. THE POOR QUALITY OF LIGHTING WILL END UP CAUSING AN ACCIDENT OR GETTING SOMEONE KILLED. THIS APPEARS TO BE A KNOWN PROBLEM TO CADILLAC AND GM.

WHEN DRIVING AT NIGHT THE LIGHTS ARE SO DIM I CAN'T SEE ANYTHING AND I ALMOST WRECKED AND HIT A CURB WITH MY KIDS IN THE CAR AND I JUST RECENTLY BOUGHT MY VEHICLE ON JAN 7TH 2020 AND IT'S NOW JAN 24 2020

WHILE DRIVING, HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS DIFFICULT TO SEE A SHORT DISTANCE AHEAD ON CITY TREETS OR HIGHWAYS. APPARENTLY MOISTURE GETS INTO THE LIGHT FIXTURE. CADILLAC HAD A RECALL FOR IT FOR 90 DAYS. THE PROBLEM DIDN'T OCCUR UNTIL MONTHS AFTER IT CLOSED. RECALL CLAIM 1022551. IT SHOULD HAVE BEEN A REQUIRED RECALL OR AT LEAST OPEN IF THE ISSUE OCCURRED.

THE HEADLAMP LIGHTING ON THIS VEHICLE IS TOTALLY INADEQUATE. WHEN DRIVING AT NIGHT IT IS NECESSARY TO LEAVE THE LIGHTS ON BRIGHT CONSTANTLY; WHEN ON DIM THE LIGHTING IS ABSOLUTELY NOT SUFFICIENT TO PROVIDE SAFETY. WE HAVE HAD TO COMPLETELY STOP DRIVING THIS CAR AT NIGHT DUE TO THIS SITUATION. THIS ISSUE IS COMPOUNDED WHEN ATTEMPTING TO DRIVE IN THE RAIN, EVEN A LIGHT RAIN. WE HAVE MORE THAN ONCE HAD TO PULL OFF THE ROAD AND WAIT FOR BETTER CONDITIONSE STARTING UP AGAIN. THIS IS NOT ACCEPTABLE PERFORMANCE IN A MODERN VEHICLE. I HAVE REPORTED THIS BOTH TO THE DEALER AND CADILLAC AND HAVE NOT BEEN GIVEN AN APPROPRIATE SOLUTION. IF I REPLACE THE ENTIRE SYSTEM IT WILL BE REPLACED WITH AN IDENTICAL ONE.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE AT NIGHT, THE FRONT HEAD LIGHT ILLUMINATION WAS INADEQUATE CAUSING A VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER BAIERL CADILLAC(10430 PERRY HWY, WEXFORD PA.) WHO REPLACED THE LIGHT BULBS BUT THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 28,000.

THE LOW BEAM HEADLIGHTS CONTINUE TO GET LESS EFFECTIVE. WHEN PURCHASED TWO YEARS AGO THEY WERE FINE. THEY HAVE CONTINUOUSLY LOST BRIGHTNESS TO THE POINT THEY ARE BARELY BRIGHTER THAN PARKING LAMPS. THIS MAKES IT VERY DIFFICULT TO SEE ANYTHING MORE THAN 15' IN FRONT OF THE CAR WHEN THE BRIGHT LIGHTS CANNOT BE USED. IT ALSO REDUCES THE VISIBILITY OF THE CAR AT NIGHT CAUSING OTHER DRIVERS TO CHANGE LANES IMMEDIATELY IN FRONT ON HIGHWAYS AND PULLING OUT IN FRONT ON OTHER ROADS. THIS IS EXTREMELY DANGEROUS! WHY HAS THIS NOT BEEN RECALLED??? THE MANUFACTURER HAS PRODUCED A DEFECTIVE PRODUCT THAT ENDANGERS THE DRIVER AND THEIR PASSENGERS BUT WANTS THEM TO SPEND OVER $600 TO REPLACE THE ASSEMBLIES. THIS IS A COMMON PROBLEM, NOT A FAIR OCCURANCE. IT IS MORE DANGEROUS THAN ITEMS THAT HAVE ALREADY BEEN ADDRESSED BY THE NHTSA! WHY ARE FAMILIES BEING LEFT IN DANGER?

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT 20-25 MPH, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHT TO VIEW THE ROADWAY. THE VEHICLE WAS TAKEN TO CADILLAC DEALER (1507 W OGDEN AVE, NAPERVILLE, IL 60540 (630) 355-2700) WHERE IT WAS DIAGNOSED THAT THE BULB NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO PROVIDED CASE NUMBER 9-566-3842749 AND INFORMED THE REPAIR WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS 49,965.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER TURNING ON THE VEHICLE AND WAITING A MOMENT TO DRIVE, THERE WAS SMOKE AND NOTICED THAT THERE WERE FLAMES COMING FROM HER FRONT DRIVERS SEAT WHICH WAS WHEN SHE JUMPED FROM HER SEAT AS HER PANTS CAUGHT FIRE. THE CONTACT SUSTAINED BURNS TO HER GLUTES. THERE WAS NO MEDICAL ATTENTION SOUGHT. THE CONTACT STATED THE VEHICLE WAS TOWED TO A DEALER (MICHAEL CADILLAC LOCATED AT 5787 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 431-6008) WHERE IT WAS PENDING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.

TODAY, I PAID $1789.01 AT RON CARTER CADILLAC DEALERSHIP, FRIENDSWOOD, TX, TO REPLACE TWO HEADLAMPS ON MY 2015 CADILLAC SRX. SEVERAL MONTHS AGO, I NOTIFIED THE DEALERSHIP THAT LIGHTS WERE SO DIM ON CAR THAT I COULD BARELY SEE AT NIGHT. IT PAINED ME TO PAY FOR THIS, ESPECIALLY WHEN I FOUND OUT IT HAS BEEN AN ONGONG PROBLEM AND NO RECALL HAS BEEN ISSUED. I EXPECTED BETTER QUALITY FROM CADILLAC.

HEADLIGHTS ARE SO DIM THAT IT REQUIRES HIGH BEAMS AT NIGHT.

THE HEADLIGHTS ON LOW BEAM HAVE BECOME SO DULL TO CREATE A SAFETY ISSUE WITH LIMITED VISIBILITY. MECHANIC CLAIMS THAT THE BULBS AR OK AND DOESN'T KNOW WHY. I HAVE SEEN MANY OTHER PEOPLE HAVING THE SAME COMPLAINT AND FEEL THAT GM SHOULD ISSUE A RECALL TO CORRECT.

MOISTURE HAS DEVELOPED IN THE HEADLIGHT ASSEMBLY, CORRODING THE REFLECTIVE ELEMENTS AND MAKING VISION AT NIGHT VERY DIM AND UNSAFE. THIS HAPPENS UNDER ANY CONDITIONS REQUIRING HEADLIGHTS. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS IF NOT MORE-SIMPLE GOOGLE UP CADILLAC SRX HEADLIGHT PROBLEM. GM HAS REIMBURSED A FEW OWNERS AS A RESULT OF A LAWSUIT LIMITED TO A COUPLE OF STATES, BUT HAS NOT OWNED THE PROBLEM. PLEASE LOOK MORE INTO THIS ISSUE.

WHILE DRIVING AFTER DARK, HEADLIGHTS WERE VERY LOW BRIGHTNESS. I COULD BARELY SEE THE ROAD LINES AND DRIVING IN THE RAIN , I HAD TO USE MY HIGH BEAMSTO SEE THE HIGHWAY ROAD MARKINGS.

LIGHTS ON 2015 CADILLAC SRX LUXURY TRIM ARE VERY DIM...ALMOST TO THE POINT WHERE NO LIGHT IS SEEN AT NIGHT. HAVE BEEN LIKE THAT FOR OVER A YEAR. I TOOK IT TO THE CADILLAC DEALERSHIP TO CHECK FOR MOISTURE ISSUES AND WAS TOLD THAT WAS FINE. IT WAS JUST THE HEADLIGHTS...AND NOTHING COULD BE DONE. DEALERSHIP WAS VERY INEFFECTIVE. LIGHT OUTPUT CONTINUED TO WORSEN TO WHERE THEY ARE NOW. I CONSTANTLY DRIVE WITH BRIGHT LIGHTS. I CAN'T SEE LINES OR TURNING LANES WITHOUT PROPER LIGHTING. I HAVE ALSO DODGED ACCIDENTS A FEW TIMES DUE TO OTHER CARS NOT SEEING MY LIGHTS. AT NIGHT, I DO NOT FEEL SAFE DRIVING. I FEAR FOR THE SAFETY OF OTHERS AS WELL. I HAVE EMAILED AND CALLED NUMEROUS TIMES TO NO AVAIL. AGAIN, WHEN DRIVING WITH HEADLIGHTS THAT DO NOT SHINE PROPERLY I CAN'T SEE TURNING LANES AND HONESTLY MY DEPTH OF VISION IS VERY LOW. THINGS, ANIMALS, HAVE HAPPENED ON MY CAR AT THE LAST MINUTE DUE TO LACK OF LIGHTING.

DIM HEADLIGHTS CAUSING INABILITY TO SEE ROAD AT NIGHT.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE SO DIM THAT THE CONTACT COULD NOT SEE THE ROAD. SHAHEEN CADILLAC (5901 S PENNSYLVANIA AVE, LANSING, MI 48911, (517) 393-5600) WAS CONTACTED AND STATED THAT THE FAILURE WAS WELL KNOWN AND INFORMED THE CONTACT TO BRING THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

I'VE HAD NOTHING BUT PROBLEMS WITH THIS VEHICLE! THE BATTERY WENT OUT A WEEK AFTER I HAD IT, THE ENTIRE DASH HAD TO BE REPLACED AFTER A YEAR, THEN THE FREAKING HEADLIGHTS WERE SO DIM THAT I COULD NOT SEE AT NIGHT. I HAD THE BULBS CHANGED TWICE AND STILL COULD NOT SEE. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THE ONLY WAY TO FIX IT IS TO REPLACE THE ENTIRE HEADLIGHT SYSTEM, WHICH COST ME $1600! THIS IS SUPPOSED TO BE A CADILLAC '.THE BEST OF THE BEST!!! I WILL NEVER BUY ONE AGAIN!! THE FRANK KENT DEALERSHIP IN FORT WORTH TX SAID THAT IF I SUBMIT MY REQUEST TO CADILLAC, THEY MAY REIMBURSE ME, BECAUSE THEY HAVE DONE SO WITH SOME CUSTOMERS IN THE PAST. HERE I AM AND I AM SUBMITTING IT TO YOU! PLEASE HELP ME! I AM A SINGLE MOTHER AND NEED TO GET MY MONEY BACK!! CONTACT ME AT [XXX]. MY ADDRESS IS [XXX]. THANK YOU! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS ILLUMINATED EXTREMELY LOW. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. QUANTRELL CADILLAC (1490 E. NEW CIRCLE RD, LEXINGTON, KY) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 83,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS ILLUMINATED VERY DIMLY, WHICH CREATED A VISIBILITY HAZARD TO THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND CADILLAC NORWOOD (700 PROVIDENCE HWY, NORWOOD, MA 02062) WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING 55 MPH, THE HEADLIGHT ILLUMINATION WAS DIM AND PREVENTED THE CONTACT FROM DRIVING AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB BRADY CADILLAC BUICK GMC (LOCATED AT 1500 KOESTER RD, FORSYTH, IL 62535, (217) 875-2110), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 25,000.

THE LOW BEAM HEADLIGHTS ARE SO DIM IT MAKES THE CAR UNDRIVEABLE AT NIGHT. THE DEALERSHIP STATED ITS A KNOW PROBLEM AND WOULD COST ABOUT 1500.00 TO FIX. THIS CAR IS UNSAFE TO DRIVE AT NIGHT. I HAVE FOUND ITS BEEN GOING ON FOR YEARS ON THE SRX. PLEASE HELP. SHOULD BE A RECALL ON THIS UNSAFE CAR.

OUR 2015 CADILLAC SRX HAS EXTREMELY DIM LOW BEAM HEADLIGHTS. THEY ARE SO DIM THAT WE ARE AFRAID TO DRIVE THE CAR AT NIGHT. WHEN WE DO DRIVE AT NIGHT, WE DRIVE WITH THE HIGH BEAMS ON BECAUSE THEY HAVE NOT BE AFFECTED BY THE DEFECT YET. DRIVING WITH THE HIGH BEAMS ON AT ALL TIMES IS HAZARDOUS TO OTHER DRIVERS, BUT THE LOW BEAMS ARE SO DIM, IT IS NEARLY IMPOSSIBLE TO SEE THE ROAD. THERE HAVE BEEN SEVERAL CLASS ACTION LAWSUITS, BUT TO DATE, GM REFUSES TO ADDRESS THE FLAW IN THE HEADLIGHT ASSEMBLY. ACCORDING TO THE LAWSUIT, THE SEALS GM USED IN THE EXTERIOR HEADLIGHT HOUSING UNITS WEAR OUT AND DETERIORATE AND ALLOW MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THE VENTS. HOWEVER, THE VENTS FOR THE HOUSING UNITS ARE DEFECTIVE BECAUSE THEY INTERFERE WITH THE FLOW OF AIR THROUGH THE FAULTY SEALS OF THE HEADLIGHTS. THE CONDENSATION CAUSES HEADLIGHT PROBLEMS THAT INCLUDE FAILURE OF THE BULBS DUE TO CORROSION OF THE COMPONENTS SUCH AS THE IGNITERS, IN ADDITION TO ELECTRICAL SHORTS THAT OCCUR. SINCE 2011 AND IN AN EFFORT TO DO SOMETHING ABOUT OWNERS COMPLAINING ABOUT THE HEADLIGHTS BEING TOO DIM OR FAILING COMPLETELY, GENERAL MOTORS ALLEGEDLY ISSUED A CUSTOMER SATISFACTION PROGRAM AND SEVERAL TECHNICAL SERVICE BULLETINS (TSBS). BUT THE PLAINTIFFS CLAIM GM'S EFFORTS HAVEN'T FIXED THE DIM HEADLIGHTS.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.

THE LOW BEAM HEADLIGHTS ARE SO DIM ITS LIKE YOU DON'T HAVE ANY HEADLIGHTS ON AT ALL. THE HIGH BEAMS WORK PERFECT. ITS VERY DANGEROUS TO BE DRIVING THIS VEHICLE AT NIGHT SINCE THE LIGHTS DON'T WORK PROPERLY.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS EXTREMELY DIM AND CAUSED A VISIBILITY HAZARD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. STERLING MCCALL CADILLAC (10422 SW FREEWAY, HOUSTON, TX) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 25,000.*JB

HEADLIGHTS ARE ALMOST NON EXISTENT DURING NIGHT DRIVING, FIRST NOTICED DRIVING AT NIGHT ON STATE HIGHWAY 35 FROM BAY CITY TEXAS TO PALACIOS TEXAS NOVEMBER 13 2019 DURING INTERMITTENT RAIN SHOWERS...HAD TO USE BRIGHTS TO GET ANY DOWN ROAD ILLUMINATION.

WHILE DRIVING ON I-95 AT NIGHT, WITH ONCOMING TRAFFIC, LEGALLY FORBIDDING THE USE OF HI-BEAMS, A DEER, I BELIEVE, SUDDENLY CROSSED THE ROAD, 50-75 FEET IN FRONT OF MY VEHICLE. THE LOW BEAMS ON THE VEHICLE ARE SO POOR I WAS UNABLE TO SEE THE DEER UNTIL IT WAS DIRECTLY IN FRONT OF THE VEHICLE. I HAD TO SLAM ON THE BRAKES AND VIOLENTLY SWERVE TO THE RIGHT, LEAVING THE ROAD SURFACE IN A SIDEWAYS SLIDE, CROSSING THE SHOULDER AND FINALLY STOPPING ON THE GRASS, HEADING DOWN HILL, ONLY INCHES FROM A POST. THIS LACK OF EFFICIENT HEAD LIGHTING, NOW KNOWN TO BE FROM HEADLIGHT UNIT SEAL FAILURE LEADING TO LOW LIGHT LEVELS FROM THE PROJECTORS, CAUSED THIS ACCIDENT. THE PASSENGER STRUCK HER HEAD ON THE PASSENGER WINDOW AND SUFFERED A BUMP AND BRUISE TO THE RIGHT SIDE OF HER HEAD. IT IS NOW MY UNDERSTANDING THAT MITIGATING THIS SEAL FAILURE WILL COST ME ABOUT $1600.00 AT THE CADILLAC DEALER. ADDITIONALLY, I UNDERSTAND THAT THE ONLY REPLACEMENT AVAILABLE FROM CADILLAC IS THE SAME UNIT THAT HAS FAILURES AND THAT NO UPGRADED UNIT HAS BEEN MADE. ADDITIONALLY, I UNDERSTAND THAT CADILLAC HAS BEEN FOUND LIABLE IN A CLASS ACTION SUIT REGARDING THESE FAULTY HEADLIGHTS IN FLORIDA AND CALIFORNIA, HOWEVER, NOT IN MY STATE OF RESIDENCE, ALTHOUGH, COINCIDENTALLY, MY ACCIDENT OCCURRED IN FLORIDA. THESE 300,000 VEHICLES NEED TO BE INVESTIGATED FROM MODEL YEARS 2010 TO 2016, AS THEY ALL USE THE SAME HALOGEN HEADLIGHTS. IT IS ONLY A MATTER OF TIME, UNLESS ALREADY OCCURRED, UNTIL LOSS OF LIFE IS SUFFERED FROM

I WAS DRIVING DOWN A CITY STREET AT NIGHT AT APPROXIMATELY 10 MPH AND MY FRIEND INFORMED ME THAT MY HEAD LIGHTS DID NOT LOOK LIKE THEY WERE ON AT ALL. SINCE THIS INCIDENT, I ASKED ANOTHER FRIEND TO DRIVE AHEAD OF ME ON A DARK CITY STREET AND TELL ME IF MY LIGHTS WERE ON. HIS RESPONSE WAS, "YES THEY ARE, BUT VERY DIM. I AM VERY WORRIED ABOUT YOU DRIVING AT NIGHT"!!

HEADLAMPS HAVE BECOME VERY DIM WHICH CAUSES AN UNSAFE CONDITION WHEN DRIVING AT NIGHT. IN ORDER TO SEE THE ROAD I MUST USE HIGH BEAMS. I AM CONSTANTLY SWITCHING OFF THE HIGH BEAMS WHEN AN ONCOMING CAR APPROACHES. DEALER HAS STATED THE PROBLEM IS NOT THE BULB BUT THE PROJECTED LENSE IN FRONT OF THE BULB. THE PROBLEM HAS GOTTEN STEADILY WORSE.

LOW BEAM HEADLIGHTS DO NOT PROVIDE ENOUGH LIGHT TO DRIVE SAFELY AT NIGHT. THIS PROBLEM IS KNOWN BY GM AND THEY REFUSE TO HONOR THE REPAIRS. MANY FORUMS DISCUSS THIS SINCE IT INVOLVES THE CADILLAC SRX FROM 2011-2015. ALL THEY GO IS REPLACE THE WEATHER STRIPPING AROUND THE LIGHT BUT THAT IS NOT EFFECTIVE. MY WIFE AND I ARE PRETTY MUCH CONFINED TO DAYTIME DRIVING BECAUSE THE LOW BEAMS ARE SO USELESS AT NIGHT OR IN THE RAIN THAT YOU REALLY WOULD BE BETTER OFF WITH CANDLES. I WAS FORCED TO DRIVE FOR AN EMERGENCY LAST NIGHT AND ALMOST HAD AN ACCIDENT ON A COUNTRY ROAD BECAUSE THE LIGHTS DID NOT LIGHT UP THE ROAD GOOD ENOUGH TO SEE WHERE I WAS DRIVING. SERVICE CENTER SAID THERE WAS NOTHING THEY COULD DO BUT THERE IS. THEY HAVE BETTER HEADLIGHT ASSEMBLIES BUT WILL NOT REPLACE THEM. GM JUST STALLS AND STONEWALLS THE CUSTOMER. I HAD THE BRIGHTEST LOW BEAM BULB REPLACED IN BOTH LIGHTS BUT THE HEADLIGHT DESIGN IS THE PROBLEM. MOST EXPENSIVE PEACE OF TRASH I HAVE EVER OWNED. BEEN DEALING WITH THIS SINCE PURCHASING IN 2017.

MOISTURE COLLECTS IN THE HEADLIGHT ASSEMBLY WHICH CAUSES THE LOW BEAM HEADLIGHT EFFECTIVENESS TO SERIOUSLY REDUCED. THE LUMENS PROJECTED ONTO THE ROAD ARE SO LOW THAT IT IS ALMOST LIKE DRIVING WITHOUT YOUR HEADLIGHTS ON. THIS PRESENTS A SERIOUS NIGHT DRIVING SAFETY SITUATION. THE DEALER AND GM ADMIT THERE IS A PROBLEM WITH THE HEADLIGHT DESIGN BUT WILL DO NOTHING TO CORRECT IT.

VERY BAD VISIBILITY DRIVING AFTER DARK. THE HEADLIGHTS ARE VERY DIM AND IT'S DIFFICULT TO SEE THE ROAD AND SURROUNDING AREA WHILE DRIVING AT NIGHT. I'VE CONTACTED A LOCAL AUTO REPAIR SHOP AND THEY STATED THIS WAS A ONGOING PROBLEM WITH THE VEHICLE I DRIVE. I PURCHASED THE VEHICLE USED AND NO MENTION OF THE PROBLEM WAS GIVEN. I FEEL IT'S A SAFETY HAZARD THAT CAN RESULT IN SERIOUS ACCIDENTS. I CURRENTLY DRIVE USING HIGH BEAM WHICH ALSO CAUSES A HAZARD. I LIVE IN A RURAL AREA WITH FEW LIGHTED ROADS.