2015 Cadillac SRX complaints

THE HEADLIGHTS ARE VERY DIM AND NOT VISIBLE TO DRIVE AT NIGHT. I AM UNABLE TO SEE TO DRIVE BACK AND FORTH TO WORK. I WORK EVENING SHIFT. THIS IS VERY DANGEROUS. THERE SHOULD BE A RECALL ON THIS MATTER.

DIM HEADLIGHTS HAVE BECOME INCREASINGLY DIM TO THE POINT I CAN HARDLY SEE THE ROAD AT NIGHT. I DON'T HAVE THE MOISTURE THAT OTHERS HAVE REPORTED. I HAVE RESEARCHED MORE ABOUT THIS ONLINE AND FOUND THAT THE DIMMING IS CAUSED BY THE HEAT OF THE HALOGEN BULBS DETERIORATING THE REFLECTIVE MATERIAL IN THE HEAD LIGHT HOUSING. SPECIFICALLY THE HELLA PROJECTION CAPSULE USED FOR THE LOW BEAM. THIS DETERIORATION IS A SLOW PROCESS AND GOES UNNOTICED UNTIL FINALLY IT BECOMES TO OBVIOUS TO IGNORE. THIS IS AN ONGOING ISSUE REPORTED BY THOUSANDS OF PEOPLE. THIS IS A DEFECTIVE PART THAT GM REFUSES TO ACKNOWLEDGE. WHEN I TALKED THE MY LOCAL CADILLAC DEALER THEY PRETEND TO BE OBLIVIOUS ABOUT THIS PROBLEM.

HEADLIGHT HAS BECOME VERY DEEM AND DEALERSHIP DOES NOT HAVE A REPLACEMENT PART.WAS TOLD TO GIVE 2000 USD AND BE PUT ON A WAITING LIST TO HAVE HEADLIGHTS REPAIRED.THE HEADLIGHTS ON THIS MODEL IS A PROBLEM

WE PURCHASED A 2015 SRX CADILLAC MONDAY DEC 14 2020. WE HAD NOT DRIVEN IT AFTER DARK UNTIL WE PURCHASED. THE HEADLIGHTS ARE SO DIM WE COULD BARELY SEE THE ROAD IN A WELL LIT HIGHWAY. WE WERE CONCERNED WE WOULD NOT MAKE IT HOME. THESE LIGHTS ARE A HAZARD AND IT'S VERY DANGEROUS TO DRIVE AFTER DARK. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED.

THE LIGHTS ARE SO DIM, I AM UNABLE TO DRIVE AT NIGHT. READING THROUGH THE INTERNET, IT IS A VERY COMMON ISSUE WITH THE HEADLIGHTS IN MY MAKE/MODEL/YEAR VEHICLE. IT COSTS $2,000 TO FIX HEADLIGHTS, WHICH IS OUTRAGEOUS, WHEN CADILLAC IS AWARE OF THE ISSUES AND SAFETY HAZARDS! MY LIGHTS ARE CONSTANTLY DIM AND LOOK AS THOUGH MY HEADLIGHTS ARE NOT EVEN ON AT NIGHT. I DO NOT FEEL SAFE DRIVING MY CAR AT NIGHT, AND DUE TO COVID, WHO HAS $2,000 TO FIX A PROBLEM THAT ALL OF THESE VEHICLES ARE HAVING AND THAT CADILLAC ALREADY KNOWS ABOUT.

THE HEADLIGHT IS SO DIMMED NOW THAT I CAN HARDLY SEE IF IT IS ON AT NIGHT. SO DANGEROUS WHEN I DRIVING AT THE NIGHT TIME.

FOR OVER A YEAR(MAYBE EVEN CLOSE TO TWO YEARS), I HAVE BEEN CALLING IN TO CADILLAC, GM, AND MY LOCAL DEALER SHIP HEARD ALLEN CADILLAC IN ATHENS, GEORGIA TO COMPLAIN ABOUT FAULTY HEADLIGHTS/HEADLAMPS. THE LIGHTS HAVE PROGRESSIVELY GOTTEN WORSE TO THE POINT I EITHER CANNOT DRIVE AT NIGHT OR HAVE TO KEEP ON MY HIGH BEAMS. VISIBILITY AND DEPTH WITH LOW BEAMS IS EXTREMELY POOR. THERE HAVE BEEN A FEW TIMES WHEN OTHER CARS DIDN'T SEE ME UNTIL THE LAST SECOND AND TIMES I HAVE MISSED A ROAD/STREET BECAUSE I CAN'T SEE THE ROAD LINES. INITIALLY, I TOOK MY CAR TO THE LOCAL DEALERSHIP AND WAS TOLD TO WAIT BECAUSE GM/CADILLAC HAD JUST STARTED A REIMBURSEMENT PLAN SPECIFICALLY FOR THE HEADLIGHT ISSUE. I WAS TOLD TO WAIT FOR A LETTER AND THEN COME BACK. AFTER WAITING A FEW WEEKS, I CALLED THE CADILLAC/GM NUMBER AGAIN AND WAS TOLD TO WAIT FOR THE LETTER AS THEY WERE STILL PROCESSING. FAST FORWARD, I HAVE CALLED IN TOO MANY TIMES TO RECALL BEING TOLD VARIOUS THINGS. I HAVE BEEN TOLD MY CAR WAS NOT IN THE REIMBURSEMENT PLAN, . WAS TOLD I MISSED THE TIME FOR MY REIMBURSEMENT. I WAS TOLD TO WAIT BECAUSE I WOULD BE I'M THE NEXT ROUND OF LETTERS. I WAS TOLD THERE IS NO NEXT ROUND OF LETTERS. I WAS TOLD THAT OF I DIDN'T RECEIVE A LETTER, THERE WAS NOTHING WRONG. I WAS TOLD THAT EVEN IF I WAS SUPPOSED TO GET A LETTER BUT NEVER GOT ONE, IT DIDN'T MATTER BECAUSE THE TIMEFRAME IS OVER. AGAIN...MORE CALLS. THEN AN ADVISOR LEFT A VOICEMAIL ABOUT BEING ABLE TO OFFER ASSISTANCE. I TOOK MY CAR TO THE LOCAL D

MY HEADLIGHTS ARE EXTREMELY DIM. WHEN DRIVING AT NIGHT YOU CAN BARELY TELL THEY'RE ON.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO PROVIDE PROPER BRIGHTNESS WHILE IN OPERATION WITHOUT WARNING. THE CONTACT USED THE HIGH-BEAM HEADLIGHTS FOR PROPER VISIBILITY AT NIGHT. THE CONTACT HAD TAKEN THE VEHICLE TO CADILLAC OF LAS VEGAS (5185 W SAHARA AVE, LAS VEGAS, NV 89102) WHERE SHE WAS INFORMED THAT A NOTICE FOR THE REPAIR SHOULD HAVE BEEN SENT OUT TO HER HOWEVER, THE CONTACT HAD NOT RECEIVED A NOTICE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.*DT THE CONSUMER STATED THE DEALER INSPECTED VEHICLE AND FOUND THE HEADLIGHTS WERE DIM. THE HEADLIGHTS WERE REMOVED AND REPLACED. THE CONSUMER CALLED PRIORITY CARE AND WILL OBTAIN A REFUND IN ONE MONTH. *TR*DT*DT*JB*JB*DT*JB*DT*JB CONSUMER STATED CAR HAS NOT BEEN REPAIRED. VEHICLE HAS BEEN TAKEN TO SERVICE 6 TIIMES WITHIN A YEAR.*JB

THE HEADLIGHT INNER LENSES DEVELOP A CATARACT WHERE AS THE PLASTIC LENS LOOSES ITS ABILITY TO PROJECT AND PRISM THE LIGHT BEHIND IT , THRU THE LENS AND OUT ONTO THE ROAD TRAVEL WAY THUS LOOSING THE ABILITY TO REFLECT LIGHT ONTO THE ROAD , NO ILLUMINATION FROM THE HEADLIGHTS AT ALL ON A CLEAR NIGHT ,

THE HEADLIGHT IS EXTREMELY BAD. I DECIDED TO CHANGE THE BRAND FOR MY NEXT CAR. THIS BIG PROBLEM HAPPENS TO EVERY MODEL LOWER THAN 2015 SRX. IT'S SO DANGEROUS TO DRIVE AT NIGHT. ACTUALLY YOU CAN NOT DRIVE AT NIGHT WITH THIS CAR.

THE LOW BEAM HEADLIGHTS HAVE LOW OUTPUT AND THE CAR IS NOT SAFE TO DRIVE AT NIGHT. THE PROBLEM IS AMPLIFIED IN WET CONDITIONS. ON ROADS WITH NO STREET LIGHTS IT IS HARD TO SEE PAINTED LINES. ON COMING DRIVERS HAVE FLASHED THEIR HEADLIGHTS AT ME INDICATING THEY DO NOT THINK I HAVE MY LIGHTS ON PROPERLY. THIS IS AN ONGOING ISSUE.

RECENTLY NOTICED THAT WHILE DRIVING AT NIGHT, LOW BEAM LIGHTING IS VIRTUALLY NONEXISTENT MAKING IT EXTREMELY UNSAFE TO DRIVE IN DARKNESS. A LETTER DATED 2/28/20 REGARDING THIS EXACT ISSUE WAS RECEIVED BUT ONLY GAVE UNTIL 5/28/20 TO FILE A CLAIM. I HADN'T NOTICED ANY ISSUES AT THAT TIME AND, DUE TO COVID-19, WASN'T DRIVING ENOUGH, AND CERTAINLY AT NIGHT, TO NOTICE THIS ISSUE UNTIL RECENTLY. SO, NOW THERE IS NO RECOURSE WITH GM. CALLED GM CUSTOMER SERVICE TODAY AND GOT THE "TOUGH LUCK" MESSAGE BACK - "YOU MISSED THE DEADLINE". THIS IS A SERIOUS SAFETY ISSUE THAT SHOULD HAVE BEEN ADDRESSED AS A SAFETY RECALL, NOT A LEGAL CLAIM LIMITED TO A 90-DAY WINDOW DURING A LOCKDOWN. PATHETIC REFLECTION ON GM.

THE HEAD LIGHTS ARE VERY DEM AT NIGHT IT IS AS IF THEY ARE NOT EVEN ON.

RECEIVED A LETTER THAT THE HEADLIGHTS ARE DEFECTIVE AND WE HAVE TO MAKE PAYMENT ON THE REPAIR AND THEN WE WILL RECEIVE A REFUND. THE LIGHTS ARE DIM AND OBSTRUCT OUR VIEW AT NIGHT, IF THEY KNOW ABOUT THE PROBLEM, WHY AREN'T THEY OFFICIALLY RECALLING THE LIGHTS AND REPLACING WITHOUT ANY COST TO THE CONSUMER.

ACCORDING TO COURT DOCUMENTS, GENERAL MOTORS WON'T RECALL THE FAULTY CADILLAC CUE SCREENS, NOR HAS IT OFFERED CUSTOMERS REIMBURSEMENT FOR REPAIRS. THE LAWSUIT ALLEGES SOME OWNERS HAVE PAID UPWARDS OF $1,500 TO FIX THE ISSUE, SOMETIMES EVEN WHEN THEIR VEHICLES WAS STILL UNDER WARRANTY.

THE HEADLIGHTS HAVE BECOME SO DIM THAT IT IS DIFFICULT TO SEE TO DRIVE AT NIGHT.

USING THE CAR FOR NIGHT DRIVING WAS THE FIRST TIME FOR ME IN MY RECENTLY PURCHASED, USED 2015 CADILLAC SRX AND AS I WAS COMING TO A RIGHT TURN LANE IN AN INTERSECTION WITH SIMILAR ONCOMING TRAFFIC PATTERN AND CARS FLASHING BRIGHTS, I DIMMED MY LIGHTS. I DID NOT SEE THE MAN RIDING A BICYCLE WITH HIS FLASHING BICYCLE LIGHTS, NOR HIS FLORESCENT WEAR STRIPS WITHIN A SAFE ENOUGH DISTANCE TO AVOID HIM WHEN HE DECIDED TO CROSS. FORTUNATELY, MY PASSENGER SCREAMED JUST IN TIME FOR ME AND HE ABANDONED HIS ATTEMPT AND DECIDED TO BAIL INTO A CULVERT DITCH, I DID NOT HIT HIM. I STOPPED AND HIS JEANS WERE JUST TORN AND HE SAID HE WAS OKAY, BUT, I WILL NOT PUT THOSE DIMS ON AGAIN.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ADEQUATELY PROVIDE ILLUMINATION FOR SAFE DRIVING. THE VEHICLE WAS TAKEN TO CADILLAC OF LAKE LANIER (2355 BROWNS BRIDGE RD, GAINESVILLE, GA 30504) WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE HEADLIGHTS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000. THE VIN WAS NOT AVAILABLE.

WHILE TRAVELING ON 295 S IN RI .. I FELT WHAT I THOUGHT WAS A BLOW-OUT OF MY RIGHT REAR TIRE. I LOST CONTROL OF THE VEHICLE SWAYING ALL OVER THE ROAD LOSING CONTROL OF THE VEHICLE. LUCKLY I WENT OFF THE ROAD ONTO THE GRASSY AREA BUT WAS HEADING TOWARD TREES, I MANAGED TO TURN SLIGHTLY TO ONLY SIDE SWIPE ALL THE TREES BEFORE COMING TO A STOP. ALL THE AIR BAGS SIDE CURTAINS DEPLOYED. WHEN FIRST RESPONDERS ARRIVED ON THE SCENE LET GOT ME OUT OF THE CAR. EXPLAINING ABOUT THE BLOW-OUT THEY EXAMINED THE TIRE TO FIND NO FLAT... THEY TOWED THE VEHICLE, THE MECHANIC CALLED IN THE MORNING TO REPORT THE ISSUE WAS THE SUSPENSION.... HE STATED THE INNER TIRE ROD END WAS NOT TOUQED PROPERLY. MY 2015 SRX WAS TOTALED.

2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHTS SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER IS CHARGING FOR THE COST OF REPAIRS ON A SAFETY RECALL. *JS

CADILLAC DIVISION, GM LLC C/O ANALYTICS CONSULTING LLC CLAIM NUMBER: 1218800 WE RECEIVED A LETTER REFERENCING ISSUES WITH MOISTURE TO ACCUMULATE IN HEADLAMP CAPSULES AND/OR DIMMING HALOGEN HEADLIGHTS. THE INSTRUCTIONS WERE TO TAKE THE VEHICLE TO THE DEALERSHIP PAY THE $800/$1600 AND GET REIMBURSED WITH 90 DAYS. IF THE HEADLIGHT CAPSULES ARE FAULTY WOULD IT BE MORE PRODUCTIVE TO RECALL THE HEADLIGHTS CAPSULES AND REPLACE THEM FOR FREE. OUR HEADLIGHTS NEED TO BE REPLACED HOWEVER PAY $1600. IS OUT OF THE QUESTIONS. I HAVE SPOKEN TO GMC CUSTOMER SERVICE BUT THEY JUST TRANSFER ME TO ANALYTICS CONSULTING LLC WHO INSIST THE REPAIR/REPLACEMENT MUST BE DONE FIRST FOR REIMBURSEMENT. PER THE ANALYTICS CONSULTING CONSULTANT AND PHONE RECORDING THE DEADLINE FOR REIMBURSEMENT WAS JUNE 30TH WHICH WAS DURING THE HEIGHT OF THE VIRUS. AGAIN BECAUSE THE HEADLIGHT CAPSULES IS FAULTY A RECALL SHOULD BE ISSUED SO THAT IN THESE UNCERTAIN ECONOMIC TIMES CAN GET THE ISSUE RESOLVED WITH OUT HAVING TO COME OUT OF POCKET $800/$1600. BECAUSE OF THE DIMNESS OF THE HEADLIGHTS I AM CAUTIOUS ABOUT DRIVING AFTER DUSK, AND I USE MY HIGH BEAMS.

THE HEADLIGHTS ARE VERY DIM AT NIGHT, MAKING IT DIFFICULT TO DRIVE ON UNFAMILIAR ROADS. I DIDN'T NOTICE IT AROUND TOWN BUT MY HUSBAND DROVE IT RECENTLY AND HAD A TERRIBLE TIME SEEING AT NIGHT ON UNFAMILIAR ROADS.

WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH

2015 CADILLAC SRX HAS A SAFETY ISSUE RELATED TO HEADLIGHTS. THE LIGHT ARE TOO DIM AT NIGHT. THIS CAR SHOULD NOT BE DRIVEN AT NIGHT BECAUSE OF A COLLISION THAT CAN RESULT IN DEATH. GM KNOWS ABOUT THE PROBLEM BUT IGNORE IT ASKING OWNER TO REPLACE THE HEADLIGHTS WITH AN EXISTING DESIGN THAT EVEN PARTS DO NOT EXISTS. GM MUST ISSUE A CLEAR WARNING TO ALL OWNER ABOUT THE DANGER OF DRIVING AT NIGHT AND ISSUE AN IMMEDIATE RECALL AND COME UP WITH A FIX TO THE PROBLEM AND NOT JUST A REPLACEMENT OF THE HEADLIGHT ASSEMBLY WITH THE SAME OLD DESIGN.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR WHEELS SWAYED BACK AND FORTH WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO WALTERS GM AUTOMALL (505 N MAYO TRAIL, PIKEVILLE, KY 41501) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE CONTACT THEN TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A TOE ADJUSTER LINK FAILURE AND REPLACED THE TOE LINK. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 56,462. *BF *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER THE REAR HATCH DOOR ELECTRONICALLY OPENED, THE WIFE REACHED INSIDE THE TAILGATE AREA TO PUT GROCERY BAGS INSIDE WHEN THE REAR HATCH DOOR ERRONEOUSLY RELEASED AND CAME DOWN STRIKING THE WIFE IN THE HEAD. DURING THE INCIDENT, THE WIFE SUSTAINED A MINOR HEAD INJURY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER ED MARTIN CADILLAC LOCATED AT 5400 S SCATTERFIELD RD, ANDERSON, IN 46013 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 57,000.

2015 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO HEADLIGHT FAILURE. *LD THE CONSUMER STATED THE VEHICLE WAS TAKEN TO THE DEALER FOR A RECALL REPAIR. THE DEALER ADVISED TO PAY FOR THE REPAIR AND BE REIMBURSED AT A LATER DATE. THE CONSUMER HAD NOT BEEN REIMBURSED. *JS

CRASHNO FIRENO INJURIES0 DEATHS0 THE CUE GPS SCREEN IS STARTING TO CRACK. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT? THIS CAN BECOME DANGEROUS SINCE THE Q SYSTEM HAS MANY FUNCTIONS SUCH AS BACKING UP AND OTHER DRIVING FEATURES. CAR IS ALWAYS GARAGE KELP

THE CUE GPS SCREEN IS STARTING TO CRACK. MY CAR HAS LESS THAT 28000 MILES. IN ONLINE SEARCHING I SEE THAT THIS IS A COMMON. ACCORDING TO THE THREADS I HAVE READ THIS HAS NOT BEEN DECLARED A RECALL. WHY NOT?

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE REAR END OF THE VEHICLE STARTED TO SWAY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE, THE STEERING SENSOR BECAME INOPERABLE. THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE ARNIE BAUER BUICK GMC CADILLAC LOCATED AT 5525 MILLER CIR DR, MATTESON, IL 60443, (708)720-7350, WHERE IT WAS DIAGNOSED THAT THE TOW LINK ADJUSTER SEPARATED AND CAUSED THE STEERING SENSOR FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 74,926.

THIS IS THE 3RD TIME MY SCREEN HAS CRACKED SINCE I BOUGH THE CAR BRAND NEW IN 2015. THE CADILLAC CUE/NAVIGATION/RADIO/SIRIUSXM'S SCREEN IS CRACKING AGAIN. CADILLAC HAS REPLACED THE SCREEN 2 TIMES (ONCE IN 2017 AND 2018). THE SCREEN HAS ONCE AGAIN CRACKED. THIS IS EXTREMELY DANGER AS IT MAKE THE SCREEN UNUSABLE INCLUDING THE CAMERA SYSTEM. THE CAR IS ALWAYS PARKED WHEN THIS HAPPENS.

THE LOW BEAMS ON THE CAR DO NOT WRK. THEY ARE NOT BRIGHT ENOUGH TO SEE AT NIGHT WITHOUT TURNING ON HIGH BEAMS. NEW BULBS HAVE BEEN REPLACED

ENGINE LIGHT APPEARED ON AND OFF. VEHICLE WAS TAKEN TO THE MECHANOC FOR DIAGNOSTIC. CODES APPEARED FOR TIMING CHAINS AND CAMSHAFT. ALSO Z

THE HEADLIGHTS ON LOW BEAM DO NOT PROJECT LIGHT. I HAVE TO USE MY HIGH BEAMS AT NIGHT, WHICH CAUSES ON COMING TRAFFIC TO SHINE THEIR HIGH BEAMS IN MY EYES. THE LOW BEAMS ARE SO DIM THAT I HAVE STOPPED DRIVING MY CAR AT NIGHT.

I PARKED MY CAR OUTSIDE A FRIEND'S HOUSE IN TROY, MICHIGAN. AFTER ABOUT 5 HOURS OR SO, I WENT TO LEAVE AND THE ENTIRE SCREEN LOOKS LIKE IT HAD SHATTERED ON THE INSIDE. IT IS A CIRCULAR PATTERN AND IS NOT CRACKED FROM THE OUTSIDE. I LOOKED THIS ISSUE UP AND IT APPEARS THERE IS A CLASS ACTION LAWSUIT FOR THIS ISSUE. MY DEALER TOLD ME IT WOULD COST APPROXIMATELY $1300 TO FIX, WHICH I AM EXTREMELY UNHAPPY ABOUT AS A VEHICLE SHOULD NEVER DO THIS.

SPIDER CRACKS ALL ON MY CUE SCREEN. *TR

DELAMINATING OF CADILLAC CUE, CONTROLS BACKUP CAMERA, GPS, RADIO, BLUETOOTH. FACTORY DEFAULT. *TR

HEADLIGHTS ARE SO DIM AT NIGHT THAT IT IS UNSAFE TO DRIVE. HAD TO REPLACE THE ENTIRE HEADLIGHT UNITS. AIRBAG LIGHT ON INDICATING IT MIGHT NOT WORK. *TR

2015 CAR DRIFTS SLIGHTLY TO THE RIGHT. EVEN AFTER AN ALIGNMENT AND NEW TIRES. *TR

BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIRACLE THAT MY CAR DID NOT CATCH ON FIRE. THE CTS MODELS WERE RECALLED FOR THIS VERY REASON, BUT THE WILL NOT RECALL THE SRX'S. I HAVE SEEN MANY COMPLAINTS ONLINE FOR THE SRX. I SHOULD NOT HAVE TO PAY TO REPLACE MY SEAT AND SEAT WARMER WHEN THIS IS A VEHICLE SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLAMP WHICH CAUSED THE HEADLIGHTS TO SHINE DIM WHILE DRIVING AT NIGHT OR IN LOW LIGHT CONDITIONS. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER WHERE THEY HAVE ACKNOWLEDGED A DEFECT WITH THE HEADLAMPS. THE CONTACT WAS PROVIDED A TIMELINE IN WHICH TO HAVE THE HEADLAMPS REPLACED OUT OF POCKET AND WOULD LATER BE REIMBURSED BY THE MANUFACTURER FOR THE REPLACEMENT OF THE HEADLAMPS. THE CONTACT TOOK THE VEHICLE TO SERVICE CHEVROLET CADILLAC (1212 AMBASSADOR CAFFERY PKWY, LAFAYETTE, LA 70506) WHERE THE VEHICLE WAS INSPECTED AND IT WAS CONFIRMED THAT THE HEADLAMPS WERE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPLACEMENT HEADLAMPS NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.*DT*JB

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE VERY DIM AND FAILED TO PROJECT A HEADLIGHT BEAM ENOUGH FOR SAFE VEHICLE OPERATION. THE CONTACT STATED THAT ON ONE OCCASION WHILE DRIVING AT NIGHT WHILE MAKING A TURN, THE CONTACT ALMOST WENT OFF OF THE ROADWAY DUE TO INSUFFICIENT LIGHTING FROM THE HEADLIGHTS. THE VEHICLE WAS TAKEN TO VAL WARD CADILLAC, INC (12626 S TAMIAMI TRAIL, FORT MYERS, FL 33907) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS DUE TO A MANUFACTURER'S DEFECT IN THE DESIGN OF THE HEADLIGHTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING 35 MPH, THE THAT BEAM PROJECTED FROM THE HEADLAMPS WERE INSUFFICIENT TO ILLUMINATE THE ROADWAY, WHICH MADE IT DIFFICULT TO SAFELY OPERATE THE VEHICLE AFTER DARK OR IN LOW LIGHT CONDITIONS. THE VEHICLE WAS TAKEN TO CADILLAC OF MEMPHIS LOCATED AT 5433 POPLAR AVE MEMPHIS, TN 38119, WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE HEADLAMP ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,500.

RECEIVED A SAFETY NOTICE FROM CADILLAC AS PART OF CLASS ACTION LAWSUIT. HEADLIGHTS MAY BE SUBJECT TO DIMMING AND/OR COMPLETE LOSS OF THE HEADLIGHTS DUE TO CORROSION FROM MOISTURE WITHIN THE SEALED HEADLIGHT UNIT. TOOK MY 2015 SRX IN FOR SERVICE AND THEY SAID THE HEADLIGHTS NEED IMMEDIATE ATTENTION. BECAUSE THIS IS NOT A RECALL IT IS UP TO THE INDIVIDUAL TO PAY FOR THE REPAIR AND THEN SEEK REIMBURSEMENT FROM CADILLAC. DUE TO THE EXTREME SAFETY CONCERNS,LOSS OF HEADLIGHTS AND POTENTIAL FOR A NIGHTTIME CRASH WITH RESULTING INJURY OR DEATH, I'M ASKING YOU TO INVESTIGATE THIS FOR A POTENTIAL RECALL. BECAUSE THE UNIT IS SEALED, I CAN'T PROVIDE PHOTOS THAT SUPPORT MY CLAIM THAT MOISTURE HAS BUILT UP INSIDE (BEHIND) THE HEADLIGHTS. THIS HAS BEEN A KNOWN PROBLEM FOR OVER A YEAR AND MAY HAVE RESULTED IN CRASHES AND INJURIES THAT ARE UNKNOWN TO ME. *TR

TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHT WAS NOT ADEQUATE FOR SAFE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE AT NIGHT WHILE DRIVING. HILTON HEAD CADILLAC (1090 FORDING ISLAND RD, BLUFFTON, SC 29910), WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

MY CERTIFIED 2015 CADILLAC SRX LEFT THE DEALERSHIP AS AN UNSAFE VEHICLE! THE HEADLIGHTS (OR LACK THEREOF) ARE BARELY VISIBLE AT NIGHT OR IN THE RAIN. WHILE USING THE HEADLIGHTS, THERE IS NOT MUCH DIFFERENCE WHEN THE SWITCH IS OFF OR WHEN IT IS ON. THIS HAS LED TO SEVERAL "CLOSE CALLS' WHILE DRIVING. IN RESEARCHING THIS PROBLEM, IT APPEARS THERE ARE TENS OF THOUSANDS OF 2010-15 SRX'S THAT HAVE UNSAFE HEADLIGHTS. BUT YET, NO RECALL. I AM WONDERING HOW MANY MORE COMPLAINTS IT WILL TAKE? THEN TO ADD THE TWO LAWSUITS, AND STILL NOTHING EXCEPT FOR A HALF-HEARTED LETTER FROM CADILLAC "OFFERING" TO REIMBURSE THE OUT-OF-POCKET EXPENSE TO FIX THE PROBLEM. IN REVIEW, I PURCHASED MY FIRST CADILLAC, EXPECTING A TOP OF THE LINE VEHICLE. IN RETURN, I NOW HAVE A VEHICLE THAT I CAN ONLY DRIVE DURING DAYLIGHT HOURS AND SUNNY WEATHER.

UNABLE TO DRIVE VEHICLE AT NIGHT DUE TO MALFUNCTIONING LOW BEAM HEADLIGHTS. THEY APPEAR TO BE ON BUT ONLY PRODUCE AN EXTREMELY DIM LIGHT. SO DIM IT'S AS IF THEY ARE NOT ON AT ALL. THIS FORCES YOU TO USE HIGH BEAMS WHICH BLINDS ONCOMING TRAFFIC. EXTREMELY DANGEROUS AND APPARENTLY A PROBLEM FOR MOST SRX OWNERS. AMAZINGLY THERE IS NO RECALL FOR THIS DEADLY MECHANICAL FAILURE.

Q SCREEN CRACKED AND SPREADING, RADIO GLITCHES FREEZES JUMPS AND QUIVERS ON STATIONS

DEFECTIVE HEADLIGHT LAMPS,HAVE DRIVE WITH HIGH BEAM LIGHTS ON AT NIGHT,GENERAL MOTORS NEGLECTING TO RECALL THIS SAFETY VIOLATION.