2012 Cadillac SRX complaints

LOW BEAM HEADLIGHTS ARE TOO DIM. CANNOT SEE TO DRIVE AFTER DARK WITHOUT BRIGHT LIGHTS. VERY DANGEROUS TO DRIVE THIS VEHICLE AFTER DARK. GM DOESN'T HAVE A RECOMMENDED REPAIR THAT DOESN'T COST THE AUTO OWNER THOUSANDS OF DOLLARS.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE'S SPEED DECELERATED. THE VEHICLE WAS TOWED TO BUD DAVIS CADILLAC INC. (5433 POPLAR AVE, MEMPHIS, TN 38119, (901) 881-0177) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 146,000. *DT CONSUMER STATED VEHICLE IS REPAIRED.*JB

EXTERIOR LIGHTS ON DIM ARE NOT GOOD. HARD TO SEE. HAD NEW BULBS LIKE WHAT WAS ORIGINALLY IN THE CAR PUT IN AND THEY TOO WENT DIM. ASKED IF THERE WAS A RECALL AND GM SAID NO. THIS IS LEAVING MY VEHICLE UNDRIVEABLE AT NIGHT. I DON'T UNDERSTAND WHY GM DOES NOT HAVE A PERMANANT FIX FOR THIS AVAILABLE. THEY SHOULD REPLACE THESE BAD LIGHTS. HIGH BEAMS ARE FINE IT'S JUST THE DIM LIGHTS, I COULD GET A TICKET FOR DRIVING AT NIGHT WITH THE HIGH BEAMS ON ALL THE TIME SO I CAN SEE SO I JUST DRIVE ANOTHER CAR AT NIGHT. THEY WERE FINE UNTIL 5 MONTHS AGO.

THE HEADLIGHTS ARE SO DIM I'M UNABLE TO DRIVE MY CAR AT NIGHT. THERE IS PRACTICALLY NO DIM HEADLIGHTS. WHEN I DRIVE AT NIGHT I MUST HAVE THE LIGHTS ON BRIGHT. I LIVE IN A AREA WITH A VERY HEAVY POPULATION OF DEER, ON TWO OCCASIONS I HAVE VERY NARROWLY MISSED THE DEER RUNNING OUT IN FRONT OF MY CAR. I HAD THE HEADLIGHTS REPLACED AND IT HAS NOT HELPED. THEY TOLD ME THERE WAS CONDENSATION IN THE LIGHT ASSEMBLY CAUSING THE PROBLEM. ALL THE REPORTS I HAVE READ SAY THE PROBLEMS STILL EXIST AFTER THE ASSEMBLY IS REPLACED BECAUSE THEY USE THE SAME DEFECTIVE ASSEMBLY. THERE SHOULD BE A RECALL FOR THIS PROBLEM, IT IS VERY DANGEROUS AND SOMEONE IS GOING TO BE KILLED IF SOMETHING IS NOT DONE. IF THEY DON'T REPLACE AND CORRECT THIS VERY BAD PROBLEM I WILL NEVER INVEST IN ANOTHER CADILLAC.

LOW BEAM HEADLIGHTS ARE TOO DIM CAN'T SEE ARE FORCED TO USE HI BEAMS WHEN DRIVING AT NIGHT. HAVE BEEN REPLACED SEVERAL TIMES. NO DIFFERENCE.

DIM HEADLIGHTS ARE VERY DIM. CADILLAC SAYS NO RECALL. HAVE READ SEVERAL COMPLAINTS ABOUT THIS SAME ISSUE. CADILLAC SAYS WATER IS GETTING IN LIGHTS CAUSING THE LIGHT TO GO FAULTY. CALIFIRNIA LAWSUIT WAS WON BUT FOR CALIFORNIA ONLY TO GET THEM FIXED. THIS IS MY SPOUSES VEHICLE AND I AM IN FEAR OF HER AND MY CHILD'S SAFETY. YOU CANNOT SEE WITH THE DIM HEADLIGHTS ON AT NIGHT PERIOD. THE LIGHTS ARE VERY DIM. ESPECIALLY DANGEROUS WHEN RAINING OR BEING FOLLOWED BY ANOTHER VEHICLE, THE OTHER VEHICLES LIGHTS CAST MY CARS SHADOW IN THE FRONT OF MY VEHICLE CAUSING MORE DANGER SEEING. I AM AMAZED AT ALL THE COMPLAINTS OF THIS SAFETY ISSUE AND I HOPE AND PRAY NO ONE HAS LOST THEIR LIFE OVER THIS PROBLEM. PLEASE HELP GETTING THESE VEHICLES REPAIRED BEFORE SOMEONE DIES OR LOSES ANOTHER LIFE OVER THIS ISSUE. THEY SHOULD BE HELD RESPONSIBLE FOR THIS ISSUE. THANK YOU FOR YOUR TIME IN REGARDS TO THIS MATTER. WE HAVE TO ALMOST STOP IN THE MIDDLE OF THE ROAD WHEN MEETING ANOTHER VEHICLE.

I HAVE A CADILLAC 2012 AND I CAN NOT SEE TO DRIVE IT AT NIGHT. I HAVE TO USE THE HIGH BEAMS TO SEE BLINGING THE ON COMING VEHICLES WHICH IS VERY DANGEROUS. AT UNKNOWN TIME WHEN A APPLY PRESSURE TO THE BRAKES MY VEHICLE WONT STOP. I HAVE TO PUMP THE BRAKES AND THAT DON'T WORK. THE PEDAL DROPS TO THE FLOOR. TOOK IT INTO THE SHOP AND THEY STATED THEY COULDN'T FIND ANYTHING WRONG. THIS HAVE HAPPEN TO ME 3 TIMES AS OF NOW, I PRAY THERE ISN'T A ACCIDENT.

LOW BEAM HEADLIGHTS ARE TOO DIM. CANNOT SEE TO DRIVE AFTER DARK WITHOUT BRIGHT LIGHTS. VERY DANGEROUS TO DRIVE THIS VEHICLE AFTER DARK. GM DOESN'T HAVE A RECOMMENDED REPAIR THAT DOESN'T COST THE AUTO OWNER THOUSANDS OF DOLLARS.

I PURCHASED THE CAR ON 12.23.2018 FROM AUTONATION CHEVY IN GREENACRES FLORIDA. WHEN THE CAR WAS FIRST DRIVEN AT NIGHT, THE HEADLAMPS WERE NOT ILLUMINATING THE ROAD. NOTIFIED THE DEALER THE NEXT DAY AND WAS TOLD TO BRING CAR IN TO HAVE IT FIXED AS IT IS A SAFETY ISSUE. WHEN CAR WAS TAKEN TO THE DEALER, IT WAS DETERMINED THAT PART OF THE HEADLIGHT SYSTEM HAD DE-LAMINATED INTERNALLY. THE DEALERSHIP SUBSEQUENTLY SAID THIS IS NOT A SAFETY ISSUE AD REFUSED TO REPAIR IT AT THEIR EXPENSE NOR DID THE ACCEPT THE CAR BACK. I MAINTAIN THAT THE DEALERSHIP KNOWINGLY SOLD ME A CAR WITH A SAFETY ISSUE AND IS REFUSING TO TAKE CARE OF IT. INCIDENTALLY, THE COST TO ME TO REPAIR THIS WOULD BE ALMOST $2,000.00

THE LOW BEAM HEADLIGHTS ARE TOO DIM MAKING IT UNSAFE TO DRIVE THE CAR AT NIGHT. THIS IS A COMMON PROBLEM FOR THIS MODEL AND THE MANUFACTURER WILL NOT CORRECT THE PROBLEM.

LEFT HEADLIGHT BEGAN SHOWING MOISTURE INSIDE AND THEN BULB BURNT OUT. BOUGHT BULB FOR 109 DOLLARS ONLY TO FIND OUT I NEED A TOTAL REPLACEMENT KIT TO THE TUNE OF 2000 DOLLARS. NOW THE CAR WILL NOT PASS MASSACHUSETTS INSPECTION AND THIS IS A SERIOUS PROBLEM PLEASE HELP HAVE GM RECALL. THEY SELL THE SAME EXACT KITS TO FIX AND IT COULD HAPPEN AGAIN. THERE IS NO GUARENTEE IT COULD NOT HAPPEN AGAIN AND IT IS DANGEROUS DRIVING WITH 1 HEADLIGHT. THANK YOU

HEADLIGHTS ARE VERY DIM AND CAN'T SEE AT NIGHT. SOMETIMES LIGHTS JUST GO OFF.

MY FRONT HEADLIGHT ARE A HAZARD. I'VE HAD THE BULBS CHANGED MULTIPLE TIMES TO NO AVAIL. I HAVE TO DRIVE AT NIGHT WITH MY BRIGHT LIGHTS ON. I HAVE COMPLAINED TO GM, AND THEY AREN'T TRYING TO FIX THE PROBLEM, THIS IS A KNOWN PROBLEM WITH THE LIGHT SEALS. THERE NEEDS TO BE A RECALL BEFORE SOMEONE IS KILLED.

I BOUGHT A 2012 CADILLAC SRX ABOUT 4 MONTHS AGO. THE HEADLIGHTS ARE A HUGE SAFETY ISSUE! I THOUGHT MAYBE IT WAS ONLY MY VEHICLE BUT AFTER READING DOZENS OF COMPLAINTS, THIS IS A MANUFACTURER ISSUE THAT CADILLAC NEEDS TO ADDRESS ASAP! I CANNOT SEE TO DRIVE AT NIGHT WITHOUT TURNING ON HIGH BEAMS WHICH CREATES ANOTHER SAFETY ISSUE FOR ONCOMING TRAFFIC. I AM NOT ELDERLY OR SOMEONE WITH VISION PROBLEMS AND WHEN I CANNOT SEE THE WHITE LINES JUST A FEW FEET IN FRONT OF ME, IT IS RIDICULOUS! I HOPE CADILLAC REALIZES THE LIABILITY OF THIS ISSUE AND THAT IF SOMEONE IS INJURED OR KILLED BECAUSE THEY CANNOT SEE, THEY WILL BE HELD ACCOUNTABLE. THERE ARE FAR TO MANY COMPLAINTS FOR THEM TO IGNORE THIS! I AM STUCK NOW WITH A VEHICLE THAT IS USELESS IF YOU CANNOT DRIVE IT WHEN YOU WANT! THE MOMENT I CAN GET ENOUGH PAID OFF, I WILL BE SELLING IT AND NEVER BUYING ANOTHER CADILLAC PRODUCT.

I PURCHASED MY 2012 IN 2016. RECENTLY MY HEADLIGHTS HAVE STARTED TO DIM. IT BECOMES VERY HARD TO SEE AT NIGHT TO THE POINT THAT IT ALMOST LOOKS AS IF I DON'T HAVE ANY LIGHTS ON IT ALL. MOST OF THE TIME I HAVE TO CUT MY HIGH BEAMS ON WHICH CREATES A PROBLEM FOR ONCOMING TRAFFIC.

WHEN LIGHTS ARE PLACED ON DIM YOU CANNOT SEE TO DRIVE AT NIGHT. VERY DIM AND UNSAFE.

WHEN DRIVING AT NIGHT ON LOW OR DIM YOU DO NOT HAVE ENOUGH LIGHT TO SEE ANYTHING OR ANYONE AND THEY CAN NOT SEE YOU WE HAVE ALMOST HAD SEVERAL WRECKS BECAUSE OF THIS ISSUE I HAVE TAKEN MY CAR TO BOTH THE DEALERSHIPS IN HUNTSVILLE TX WHERE WE BOUGHT IT AND ALSO THE ONE IN CONROE TX AND BOTH HAVE TOLD ME THE KNOW ABOUT THIS PROBLEM BUT THERE IS NOTHING THEY CAN DO ABOUT THE PROBLEM BECAUSE THERE IS NO RECALL I KNOW THAT THIS IS AN ON GOING PROBLEM THAT THEY HAVE KNOW ABOUT FOR SEVERAL YEARS AND THAT SEVERAL LAWSUITS HAVE BEEN FILED IN STATE COURTS IN CA AND FL

THE HEADLIGHTS ARE VERY DIM AND VIRTUALLY USELESS AT NIGHT. I CHANGED THE BULBS WITH NEW ONES AND THE PROBLEM STILL PERSISTS.

GM KNOWN DEFECTIVE HEADLIGHTS FOR ALL 2010-2015 SRX THAT HAVE BECOME EXTREMELY DIM OVER TIME AND SO NOW HAVE TO DRIVE ONLY WITH BRIGHT LIGHTS AT NIGHT AT ALL TIMES. GM DEALER TOLD BY GM TO ROUTINELY PASS THE EXTREMELY DIM LIGHTS AS WITHIN SPECS TO ESCAPE WARRANTY PERIOD, EVEN THOUGH THE LIGHTS ARE OBVIOUSLY TOO DIM UNTIL FINALLY BECOME TOTALLY DARK ON LOW BEAM AFTER WARRANTY EXPIRES BUT OFFERS NO WAY TO FIX. GM OFFERS NO METHOD TO FIX EXCEPT TO INSTALL NEW HEADLIGHTS FOR A $2,000 TEMPORARY MEASURE THAT REQUIRES REMOVAL OF THE ENTIRE FRONT END OF THE CAR, WHILE ALSO ADMITTING THAT ISSUE IS CERTAIN TO RE-OCCUR. HEADLIGHT BULBS ARE ALREADY REPLACED WITH NO IMPROVEMENT. GM DENIED TO REPAIR OR COME UP WITH AN IMPROVEMENT AND SAYS NOTHING FURTHER WILL BE DISCUSSED WITHOUT A RECALL.

2012 CADILLAC SRX HAS DIM FRONT HEADLIGHTS. VERY DANGEROUS. HAVE TO DRIVE WITH BRIGHT LIGHTS ON, ALSO VERY DANGEROUS. NEED RESOLUTION OF SOME SORT FROM CADILLAC.

THE SRX HAS AN EXTREMELY WELL-KNOWN ISSUE FOR WHICH GM HAS IGNORED. MY CAR IS ONLY SIX YEARS OLD AND THE HEADLIGHTS BECAME SO DIM - I WOULD OFTEN CHECK TO SEE IF THEY WERE EVEN ON. IT GOT SO BAD, THE CAR COULDN'T BE DRIVEN AT NIGHT. THERE ARE MULTIPLE COMPLAINTS OF THIS SAME ISSUE AND THE ONLY WAY TO FIX IT IS TO PAY GM OVER $1,000 TO REPLACE THEM. THERE NEEDS TO BE A RECALL BEFORE SOMEONE THAT CAN'T AFFORD THE REPAIR IS KILLED OR KILLS SOMEONE. I'VE CONTACTED CADILLAC A NUMBER OF TIMES AND I KEEP GETTING CANNED RESPONSES. THE LAST REPLY WAS, "MS. MATCHUS, MOTOR VEHICLE RECALLS ARE RELEASED WHEN THE VEHICLE OR AN ITEM IN THE VEHICLE'S EQUIPMENT DOES NOT COMPLY WITH A FEDERAL MOTOR VEHICLE SAFETY STANDARD; OR WHEN THERE IS A SAFETY-RELATED DEFECT PRESENT IN THE VEHICLE OR EQUIPMENT. FEDERAL MOTOR VEHICLE SAFETY STANDARDS SET MINIMUM PERFORMANCE LEVELS FOR THOSE PARTS OF THE VEHICLE WHICH MAY AFFECT ITS SAFE OPERATION (BRAKES, TIRES, LIGHTING, ETC) OR THOSE WHICH PROTECT DRIVERS AND PASSENGERS FROM DEATH OR SERIOUS INJURY IN THE EVENT OF A CRASH." I WOULD SAY FOR CERTAIN THAT THE WELL-KNOWN ISSUE WITH HEADLIGHTS BEING SO DIM THEY APPEAR TO NOT EVEN BE ON WOULD FALL UNDER THE " SAFETY-RELATED DEFECT PRESENT IN THE VEHICLE OR EQUIPMENT." IF THE DEALERSHIP I WENT TO OPENLY SAID THEY HAD ALREADY DONE THREE VEHICLES BEFORE ME FOR THE SAME ISSUE IN THE PAST 48 HOURS, THAT SEEMS LIKE ENOUGH PUSH FOR A RECALL. NOT TO MENTION THE LARGE NUMBER OF PEOPLE THAT HAVE REPORTED THE HEADLIGHT I

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.

I AM THE SECOND OWNER OF A 2012 CADILLAC SRX, PURCHASED I. EARLY NO EMBER 2018. THE HEADLIGHTS ARE DANGEROUSLY DIM. THE CAUSE HAS BEEN TRACED TO FAULTY SEALANT AROUND THE FACTORY HEADLIGHT ASSEMBLY WHICH ALLOWS MOISTURE INTO THE CHAMBER, RUINING THE BULBS. I AM FORCED TO USE HIGH BEAMS WHEN DRIVING AT NIGHT, BLINDING ONCOMING TRAFFIC AND THUS CREATING A DANGER TO THE PUBLIC. THIS HAZARD AFFECTS 2010-2015 MODELS. THERE ARE NUMEROUS COMPLAINTS POSTED ON THE INTERNET DESCRIBING THE PROBLEM, AND HOW FM AND CADILLAC DENY THE FAULT AND OFFER CUSTOMERS NO WORKABLE SOLUTIONS. LIVES ARE AT STAKE HERE. PLEASE INVESTIGATE PROMPTLY TO CONFIRM THE EXISTENCE OF THIS HAZARD, AND FORCE FM TO ADDRESS IT PROPERLY. THANK YOU.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 25 MPH, THE LOW BEAM HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING. THE VEHICLE WAS TAKEN TO VALENTI CADILLAC (99 LIEBERT RD, HARTFORD, CT 06120, (860)-967-3194) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 76,000.

THE VEHICLES LIGHTS ON THE LOW BEAM ARE SO LOW YOU CAN'T SEE AT NIGHT. HAVE RESEARCHED AND ASKED CADILLAC AND THEY KNOW THERE IS A PROBLEM AND WILL NOT CORRECT IT OR RECALL IT

HEADLIGHTS ON REGULAR SETTING ARE HORRIBLE AND ALMOST NO VISIBILITY IS PROVIDED. MUST BE USED ON HIGH BEAM TO HAVE SAFE DRIVING VISIBILITY, BUT THIS IS RISKY TO ONCOMING TRAFFIC AND MY SAFETY.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE LOW BEAM HEADLIGHTS WERE VERY DIM, WHICH MADE IT DIFFICULT TO SEE THE ROAD AHEAD. THE CONTACT MENTIONED THAT THE HEADLIGHT BULBS WERE CHANGED, BUT WERE STILL INOPERABLE. THE VEHICLE WAS TAKEN TO WHARTON CADILLAC (1225 7TH ST, PARKERSBURG, WV 26102 (304) 485-7511) WHERE THE CONTACT WAS INFORMED THAT THE ONLY THING THAT COULD BE DONE WAS TO CHANGE THE BULB TO A BRIGHTER BULB. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.

DRIVING AT NIGHT IS VERY DIFFICULT WITHOUT TURNING ON BRIGHT LIGHTS. I HAVE NOTICED THIS PROBLEM FOR YEARS BUT SEEMS TO BE GETTING WORSE. THE LEFT HEADLIGHT MAY BE DIMMER THAN THE RIGHT.

DIM HEAD LIGHTS ... UNSAFE DRIVING CONDITIONS AT NIGHT HAVE TO USE BRIGHT LIGHTS OFTEN WHICH IS BAD FOR OTHER DRIVERS

HEADLIGHTS GET VERY DIM, TO THE POINT THAT THEY APPEAR TO BE TURNED OFF. THEY DO NOT EVEN ILLUMINATE THE LINES ON THE ROAD. THIS HAPPENS WHENEVER THERE IS ANY MIST OR RAIN, OR HUMIDITY. VERY DANGEROUS AS I CANNOT EVEN TELL WHERE THE LANES OF THE ROAD ARE WITHOUT FLASHING ON MY HIGH BEAMS, WHICH ONCOMING TRAFFIC DOES NOT APPRECIATE.

2012 CADILLAC SRX WITH ONLY 63332 MILES. BOTH HEADLIGHTS STARTED SWEATING MOISTURE INSIDE LENS. THIS STARTED AFTER I HAD TO START PARKING THE SRX OUTSIDE OVERNIGHT ABOUT 8 MONTHS AGO. THEN RIGHT HEADLIGHT WENT OUT. DEALER CHARGED $1561 PLUS INSTALLATION TO REPLACE. NOW I HAVE TO TRY AND DRY OUT THE MOISTURE EACH DAY ON THE LEFT LIGHT EVEN IF THE SRX IS NOT DRIVEN. VERY DISAPPOINTED IN MY FIRST CADILLAC. SHOULD BE MY LAST.

LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHT TO DRIVE AT NIGHT. IN ORDER TO SEE THE ROAD MUST DRIVE WITH HEADLIGHTS ON HIGH BEAM. WHILE I WAS DRIVING RAN OFF OF ROAD WHILE PASSING AN ONCOMING CAR IN OTHER LANE BECAUSE I COULD NOT SEE ROAD. ALSO COULD NOT SEE TURN LANE FOR MAKING A LEFT TURN. TRAFFIC BEHIND ME WAS BACKED UP AND THEY BLEW THEIR HORN BECAUSE I WAS NOT IN THE TURN LANE. I COULD NOT SEE THE LINES FOR LEFT TURN LANE BECAUSE OF ON COMING TRAFFIC I COULD NOT USE MY HIGH BEAMS!!!! THIS HAS BEEN HAPPENING FOR A YEAR OR MORE BUT TONIGHT IT WAS VERY FRIGHTENING!!!

LOW BEAM HEADLIGHTS ARE TOO DIM TO DRIVE AT NIGHT. THE DEALER SAYS THERE IS NO COMPLETE FIX THAT'S JUST THE WAY IT IS. TRIED BRIGHTER BULBS NO HELP, THE DESIGN OF THE HEAD LIGHT ASSEMBLY IS FLAWED AND IF YOU REPLACE THEM IT'S ONLY A TEMPORARY FIX. THE ONLY WAY TO SEE AT NIGHT IS WITH HI BEAMS ON.

WHILE DRIVING OR IN PARK AT NIGHT, UNABLE TO SEE SAFELY WITH LOW BEAMS ON--MUST DRIVE WITH HIGH BEAMS ON. THERE IS EXCESSIVE MOISTURE INSIDE OF HEADLIGHT WHICH IS SUPPOSEDLY SEALED. PAID $700 TO HAVE ONE HEADLIGHT ASSEMBLY REPLACED WITH ORIGINAL (NOT AFTERMARKET) TWO YEARS AGO AND THE SEAL IS CLEARLY BROKE. HAVE ALSO TRIED REPLACING BULBS. AFTER READING OF THE CLASS ACTION LAWSUITS IN CALIFORNIA AND FLORIDA, I CONTACTED CADILLAC TO SEE IF THEY WOULD REPLACE MY HEAD LIVES. BECAUSE I AM OUT OF WARRANTY, THEY WERE ON WILLING TO WORK WITH ME, EVEN THOUGH THIS IS CLEARLY A SAFETY ISSUE. WHILE DRIVING WITH LOW BEAMS ON, ONE CANNOT EVEN SEE THE CENTER OR SIDE LINES OF THE ROAD YOU ARE DRIVING.

LOW BEAM HEADLIGHTS DO NOT PROVIDE ADEQUATE LIGHTING AT NIGHT. YOU CANNOT SEE 30 FEET IN FRONT OF THE CAR ON A DARK ROAD. I HAVE BEEN TOLD BY MECHANICS THAT THERE IS NOTHING THEY CAN DO TO GUARANTEE IMPROVEMENT. THIS IS BOTH GM MECHANICS AND INDEPENDENT. NOT BEING ABLE TO SEE WHEN YOU ARE DRIVING AT NIGHT IS NOT ONLY DANGEROUS TO ME BUT ALSO TO ONCOMING DRIVERS AS I HAVE TO USE MY BRIGHT LIGHTS TO SEE WHERE I AM GOING AND CONSEQUENTLY CREATE GLARE FOR THE ONCOMING CARS. I FEEL THAT CADILLAC HAS A RESPONSIBILITY TO PROVIDE SAFETY WHEN THEY SELL A PRODUCT. PLEASE RECALL THE CAR AND RESOLVE THIS PROBLEM. I AM PLANNING TO KEEP THIS CAR FOR MORE THAN FOUR MORE YEARS AND DONT WANT TO HAVE A SAFETY PROBLEM TO TRY TO WORK AROUND. I HAVE OWNED THE CAR FROM NEW IN 2012 AND USE IT EVERYDAY. IT HAS BEEN, AND IS, MAINTAINED BY GM. DEALERS .

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS MALFUNCTIONED. SUTTLE CADILLAC (12525 JEFFERSON AVENUE, NEWPORT NEWS, VIRGINIA 23602) WAS MADE AWARE OF THE FAILURE AND REPLACED THE LOW BEAM HEADLIGHTS TWICE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

ON 6/25/18, MY WIFE WAS TRAVELING 45 MPH., IN OUR 2012 CADILLAC SRX. THE VEHICLE IN FRONT OF HER WENT TO MAKE A LEFT TURN INTO A SUBDIVISION. BUT, THEN DECIDED NOT TO DO THAT AND PULLED BACK INTO THE LANE OF MY WIFE. SHE SLAMMED ON HER BRAKES, TO AVOID HITTING THE VEHICLE. HOWEVER, SHE COULDN?T ANTICIPATE THEIR MOVE. SHE HIT THEM FROM BEHIND, GOING 45MPH. SHE HIT HER FOREHEAD ON THE VISOR BAR TWICE, CAUSING A SKULL FRACTURE, BRAIN BLEED, SEVER CONCUSSION, DEEP LACERATIONS, A BURST ARTERY IN HER FOREHEAD TO WHERE SHE WAS BLEEDING HEAVILY AND UNCONSCIOUS. HER CHEST HIT THE STEERING WHEEL, WHICH BADLY BRUISED HER RIBS, CAUSING A HIATAL HERNIA, DUE TO THE IMPACT. SHE SUFFERED LACERATIONS TO HER LEFT ARM, KNEE AND HAS RUPTURED DISCS IN HER CERVICAL SPINE. SHE WAS ICU FOR SEVERAL DAYS DUE TO THE BRAIN BLEED AND HEAD INJURIES SHE SUSTAINED. OUR AIR BAG NEVER DEPLOYED AND THE DRIVER SEAT BELT DIDN?T LOCK ON IMPACT, ALLOWING HER TO BOUNCE UPWARD TWICE AND SUSTAINED THE HEAD INJURIES. THE CADILLAC AIR BAGS AND SEAT LOCKING MECHANISMS FAILED TO PROTECT HER FROM INJURIES SHE SHOULD HAD NEVER HAD. SOMEONE NEEDS TO RESEARCH FURTHER THESE ISSUES FOR THE 2012 SRX SO OTHER CONSUMERS DON?T FEEL SAFE IN A VEHICLE, WHERE THE SAFETY MECHANISMS FAIL. CADILLAC SHOULD NOT BE ABLE TO GET AWAY WITH THIS. SHOULD THE 2012 SRX HAVE A RECALL ON AIR BAGS AND SEAT BELT LOCKING MECHANISMS FAILING? MORE THAN ONE COMPLAINT HAS BEEN POSTED, SO I HOPE THE NHTSA INVESTIGATES THIS FOR US ALL. PLEASE CONSIDER THIS

I PURCHASED MY VEHICLE BRAND NEW IN 2012. WITHIN A SHORT WHILE, I NOTICED HOW DIM THE HEADLIGHTS WERE. IT IS EXTREMELY DANGEROUS/IMPOSSIBLE TO DRIVE MY VEHICLE AT NIGHT AS THESE HEADLIGHTS CAUSE LITTLE TO NO VISIBILITY. WHEN I CALLED THE DEALERSHIP THEY SAID IF THEY WERE TO REPLACE THE CURRENT HEADLIGHTS THEY WOULD REPLACED WITH THE SAME FAULTY HEADLIGHTS UNFORTUNATELY. I WAS THEN TOLD BY THE DEALERSHIP THAT MY ONLY OPTION IS TO SELL THE CAR. I CANNOT AFFORD A NEW CAR AND KNOW THAT THE PROPER & FAIR SOLUTION WOULD BE FOR CADILLAC TO ISSUE A RECALL ON THESE HEADLIGHTS AND REPLACE THEM WITH PROPER, SAFE AND FUNCTIONING HEADLIGHTS. THANK YOU.

TOE LINK TORQUED INCORRECTLY SUSPENSION IN REAR IS AFFECTED

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS WERE DIM AND CREATED POOR VISIBILITY WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO BARKLEY BUICK GMC (3575 SKYLAND BLVD E, TUSCALOOSA, AL 35405) AND THE LIGHT BULBS WERE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REAR DRIVER SIDE WHEEL SHIFTED OUT OF CONTROL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE TO THE ROAD SHOULDER. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO FOUND THAT THE REAR DRIVER SIDE WHEEL TOE LINK ADJUSTER SEPARATED, WHICH CAUSED THE WHEEL TO BE UNBALANCED. THE REAR DRIVER SIDE TOE LINK WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION) IN 2014 BY THE PREVIOUS OWNER; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO ACCELERATE. THE CONTACT HAD TO CAUTIOUSLY APPLY THE BRAKE PEDAL. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V212000 (POWER TRAIN) AND 13V097000 (POWER TRAIN, ELECTRICAL SYSTEM), ALTHOUGH THE CONTACT'S FAILURES WERE SIMILAR. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE VEHICLE WAS EXCLUDED FROM THE TWO RECALL CAMPAIGNS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

OUR HEADLIGHTS HAVE GOTTEN DIMMER AND DIMMER (NOW TO DANGEROUS TO DRIVE AT NIGHT AND BAD WEATHER). WHEN PARKED WITH HEADLIGHTS SHINING ON A WALL YOU CAN SEE SOME LIGHT, BUT ON THE ROAD THE LIGHT PRODUCED FEELS VERY UNSAFE. THE ONLY WAY TO USE THE CAR IS WITH THE HIGH-BEAMS TO GET ENOUGH LIGHT TO DRIVE SAFELY, BUT THIS IS RUDE (AND UNSAFE) FOR OTHER DRIVERS. WE AVOID USING THE CAR AS MUCH AS POSSIBLE BECAUSE OF THIS ISSUE. AFTER LOOKING UP THE PROBLEM ON THE INTERNET, IT APPEARS THIS IS A COMMON PROBLEM THAT CADILLAC HAS NOT ADDRESS. LOOKS LIKE SOMEONE HAS EVEN FILED A CLASS ACTION SUIT IN CALIFORNIA TO TRY AND GET THIS PROBLEM ADDRESSED.

THE DRIVERS SEAT MOVES ON IT'S OWN IN PARK AND IN DRIVE. AT ONE POINT I HAD TO REMOVE MY SEATBELT AND SIT ON EDGE OF SEAT TO REACH THE PEDALS ON THE HIGHWAY IN HEAVY TRAFFIC.

THE EXTERIOR HEADLIGHTS ON LOW BEAM YOU CANNOT SEE THE ROAD WITH THESE LIGHTS. MY WIFE HAS ALMOST RAN INTO A DITCH BECAUSE THESE HEADLIGHTS ARE DEFECTIVE. IT'S MY UNDERSTANDING GENERAL MOTORS DOES NOT WANT TO TAKE FAULT WITH THIS PROBLEM. IS SOMEONE GOING TO HAVE TO BE KILLED BEFORE ANYTHING IS DONE. WHERE DO WE GO OR WHAT DO WE DO TO GET THIS PROBLEM TAKEN CARE OF BY GENERAL MOTORS. ANYTIME YOU DRIVE THIS CAR AT NIGHT YOU ARE PUTTING YOUR LIFE ENDANGER

HEADLIGHTS START RANDOMLY DIMMING TO THE POINT YOU CAN'T SEE TO DRIVE, DASH STABILITY CONTROL & TRACTION CONTROL LIGHTS KEEP GOING ON AND OFF. ENGINE FANS TURNS ON AND WON'T TURN OFF EVEN AFTER VEHICLE HAS BEEN SHUT OFF.

MY LOW BEAM HEADLIGHTS ARE VERY DIM. HAVE BEEN EXPERIENCING THIS ISSUE FOR THE PAST SEVERAL MONTHS. LAST WEEK ALMOST HAD AN ACCIDENT BECAUSE OF POOR VISIBILITY. A CAR PULLED OUT IN FRONT OF ME WHILE ON THE HIGHWAY BECAUSE THEY COULDN'T SEE MY HEADLIGHTS. I HAD NO IDEA THE PROBLEM WAS THAT BAD. IT APPEARS, BASED ON RESEARCH, THAT THIS IS A COMMON, WIDESPREAD PROBLEM WITH THIS MODEL. GM IS WELL AWARE OF PROBLEM AND OFFERS NO SOLUTION FOR THE REPAIR AS THE SAME DEFECTIVE PARTS ARE INSTALLED AT A HIGH COST, BUT PROBLEM REMAINS. THERE ARE AT LEAST TWO CLASS-ACTION LAWSUITS WHICH HAVE BEEN FILED. PLEASE TAKE THIS TO THE NEXT LEVEL WITH GM, HAVE THEM TAKE CARE OF THIS DEFECT AND PROTECT CONSUMERS.

DIM LOW BEAM HEADLIGHTS PERFORMANCE ON MY 2012 CADILLAC SRX. DEALERSHIP SUGGESTIONS IS TO REPLACE HEADLIGHT ASSEMBLIES. DEALERSHIP ALSO STATED THAT WITHIN THE LAST YEAR THEY HAVE REPLACED APPROXIMATELY 80 HEADLIGHTS ASSEMBLIES ON THE MAKE FOR MODEL YEARS 2011-2016. I FIND THIS AN ISSUE WHEN THERE IS NO OUTSIDE DAMAGE TO MY HEADLIGHTS. WHEN I CONTACT A GENERAL MOTORS THEY DON'T HAVE THE DATA TO PROVIDE THE QUANTITATIVE NUMBERS THAT HAVE BEEN REPLACED FOR THIS MAKE AND MODEL YEARS. DRIVING WITH HIGH BEAM IS THE BEST LIGHT PERFORMANCE BUT BLINDING TO ONCOMING TRAFFIC AND DRIVERS.

PURCHASED 2012 CADILLAC SRX ON JUNE 26, 2018 IN MISSISSIPPI. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEVERAL SERVICE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALERD WANT THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 6 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT NO CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT.

ON OR ABOUT JANUARY 10, 2018 WHILE DRIVING CAR AT NIGHT I NOTICED HEADLIGHTS APPEARED TO BE ABOUT 50% DIMMER THAN THEY SHOULD BE. MY SISTER NOTICED ON A LATER NIGHT DRIVE AS WELL. TOOK CAR IN TO HAVE THEM REPAIRED 1/12/18 FOR $106.26. RETURNED CAR TO SAME PLACE ON 1/17/18 BECAUSE HEADLIGHTS WERE STILL NOT WORKING. THEY REMOVED AND REPLACED BOTH HEADLAMP BULBS FOR $416.66. I DON'T DRIVE THE CAR FREQUENTLY AT NIGHT BUT DID HAVE TO RETURN IN A 3RD TIME FOR SAME REASON ON 2/22/18. THE REPAIR SHOP REMOVED AND REPLACED BOTH HEADLAMP ASSEMBLIES AT THE COST OF $1,110.43. THIS TOTAL HEADLIGHT PROBLEM HAS COST ME $1,633.35. VEHICLE WAS IN MOTION AND STATIONARY WHEN HEADLIGHTS WERE NOT FUCTIONING PROPERLY, ON CITY STREETS, HIGHWAY, AND PARKED IN DRIVEWAY, IE- DIMMED HEADLIGHTS AT ALL TIMES