2012 Cadillac SRX complaints

THE LOW BEAM HEADLIGHTS ARE SO DIM THAT AT NIGHT WHEN ON YOU CANNOT SEE THE ROAD OR ANYTHING IN FRONT OF THE CAR.

HALOGEN FACTORY HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.

THE FIRST CONCERN WAS DUE TO A LEAK IN THE SUNROOF SHORTING OUT A CIRCUIT BOARD THE TAILGATE OF MY VEHICLE NEARLY SHUT ON MY SON AS HE WAS ATTEMPTING TO REACH IN TO REMOVE AN ITEM FROM THE CARGO SPACE. HE DIDN'T KNOW IT WAS CLOSING AND THERE MUST NOT BE A WORKING SAFETY FEATURE BECAUSE IF I HAD NOT SCREAMED IT WOULD HAVE CLOSED ON HIM. SECONDLY, THE HEADLIGHTS AND BRAKE LIGHTS HAVE STARTED FLICKERING WHILE THE CAR IS IN MOTION. THE HEADLIGHTS ARE ALREADY OVERLY DIM DUE TO A MOISTURE PROBLEM, BUT NOW THEY FLICKER AND WHILE DRIVING AT NIGHT THIS IS NOT SAFE. THE DASH BOARD LIGHTS ALSO GO OUT MAKING IT IMPOSSIBLE TO SEE THE SPEED YOU ARE DRIVING. YOU CAN HEAR WATER SLOSHING INSIDE THE CAR AND YOU CAN HEAR THE ELECTRICITY CRACKLING ALSO. I BOUGHT THIS VEHICLE FOR MY SON BUT HE CANNOT DRIVE IT DUE TO SO MANY SAFETY ISSUES. I CALLED GM AND THEY BASICALLY BLEW ME OFF LIKE SO MANY OTHER CUSTOMERS WITH THE EXACT SAME ISSUES. I SPOKE WITH 2 REPS OVER THE PHONE AND TRIED THE LIVE CHAT FEATURE. ALL 3 REPS SAID TO TAKE IT TO A LOCAL CADILLAC DEALER AND PAY HUNDREDS FOR A DIAGNOSTIC TO BE RUN AND ACCORDING TO ALL OF THE OTHER UPSET CUSTOMERS I AM LOOKING AT HAVING THOUSAND IN REPAIRS. GM KNOWS ABOUT THE ISSUE AND CORRECTED IT IN NEWER MODELS. THEY HAVE A RESPONSIBILITY TO THEIR CUSTOMERS SAFETY.

LOWER FRONT DRIVERS BALL JOINT FAILED. CAUSING SERIOUS ACCIDENT AT HIGHWAY SPEED

HEADLIGHT ASSEMBLY HAS MOISTURE IN IT . CAN NOT SEE TO DRIVE AT NIGHT. TALKED TO GM BUT THEY SAY THEY CAN'T FIXED IT. TRIED CHANGING BULBS BUT DIDN'T HELP. VEHICLE ONLY HAS 56,000 MILES ON IT. GUESS IT'S TIME TO CHANGE MAKES.....FOR GOOD

REAR TIE ROD FAILED, CAME APART CAUSING STEERING TO BE VERY HAZARDOUS VEHICLE SHIFTED INTO ONCOMING LANE. TIE ROD DIDN'T BREAK IT WAS RUSTED FROM INSIDE, THE THREADS WERE WORN. WHILE THE VEHICLE WAS IN MOTION IT WAS ON A SECONDARY ROAD AND THE ROAD IS IN GOOD CONDITION, NO POT HOLES SOME PATCHES HERE AND THERE BUT NOTHING TO WARRANT DISLODGING THE TIE ROD. AS STATED BEFORE TIE ROD DIDN'T BREAK SOMEHOW WATER GOT IN THE SLEEVE PART OF THE TIE ROD,CAUSING IT TO WEAR. I HAVE KEPT THE PARTS THAT THE DEALERSHIP FIXED JUST IN CASE THEY ARE IN NEED.

WE WERE TOLD THE TIMING CHAIN NEEDED REPAIR AT 3 WEEKS OUTSIDE OF THE FACTORY 5 YEAR WARRANTY, AT THE TIME THE VEHICLE ONLY HAD 52,000 MILES. WE PRODUCED SERVICE RECORDS AS THEY ASKED BUT THE WARRANTY DEPARTMENT A CADILLAC ULTIMATELY OFFERED US NO HELP AND WE HAD TO PAY $2100 FOR THE REPAIR. WE CHECKED ONLINE PRIOR TO THIS AND FOUND NUMEROUS POSTS, AND SOME RECALLS FOR THIS EXACT PROBLEM AS IT IS EXTREMELY COMMON ON THESE VEHICLES AND OBVIOUSLY A DESIGN/MANUFACTURING ISSUE. THERE PROBABLY SHOULD HAVE BEEN A RECALL, AND AGAIN CADILLAC ASSUMED NO MONETARY RESPONSIBILITY.

HEADLAMP ASSEMBLY LOST ITS SEAL. ALLOWED MOISTURE INSIDE WHICH SHORTED OUT LOW AND HIGH BEAM ON DRIVER SIDE. HAPPENED WHILE DRIVING AT NIGHT AND MADE IT DIFFICULT TO SEE. DEALER SAID IT WAS COMMON FOR THIS VEHICLE AND WOULD COST $1400 TO REPLACE THE HEADLAMP ASSEMBLY.

HEADLIGHTS DOES NOT WORK PROPERLY, EVEN AFTER CHANGING THE LIGHT BULBS DRIVER CAN NOT SEE THE STREET (ROAD) AT NIGHT TIME.

HEADLAMP ASSEMBLY ON MY 2012 CADILLAC SRX SEEM TO ALLOW WATER IN , IT HAS CAUSED MOISTER IN AND ON THE LENS AND BURNED OUT THE LOW BEAM LIGHT BULB. THERE ARE ONLY 78K MILES AND NEVER BEEN IN A ACCIDENT. FROM MY INTERNET SEARCH THIS SEEMS TO BE A VERY COMMON PROBLEM ON ALL YEARS OF THE SRX. MY WIFE RECEIVED THE DASHBOARD WARNING FOR THIS WHEN SHE GOT IN THE CAR LEAVING WORK. SHE HAD NO CHOICE BUT TO DRIVE THE 42 MILES HOME WITH THE HEADLIGHT OUT. DANGEROUS AND COULD CERTAINLY LEAD TO A TRAFFIC TICKET OR WORSE.

THE HEAD LIGHTS HAVE GROWN VERY DIM. VERY DIFFICULT TO SEE AT NIGHT. VERY DANGEROUS. DO NOT HAVE VERY GOOD LINE OF SIGHT. EVEN AFTER REPLACEMENT, STILL HAVE VERY LIMITED LINE OF SIGHT. STILL VERY DIM. THIS HAPPENS BOTH DRIVING ON THE HIGHWAY AND IN TOWN.

SLIP DETECTED IN REAR DIFFERENTIAL MODULE, DIFFERENTIAL AND CLUTCH FLUID MIX DUE TO SEAL DETERIORATION. REPLACED PISTON, SEAL AND FLUID AT 53,000 MILES ($1366.54 REPAIR BILL) SERVICE ADVISOR SAID THAT THIS IS COMMON WITH THIS CAR AND MILEAGE.

HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.

LOWBEAM LIGHTS ARE SO DIM THEY ARE NOT USABLE. MUST USE HIGH BEAMS TO DRIVE AT NIGHT. DEALER ADJUSTED LIGHTS AND REPLACED BULBS BUT DID NOT HELP. THEY SAID ENTIRE HEADLAMPS ASSEMBLIES WOULD NEED TO BE REPLACED AT EXTREMELY HIGH COST

HEADLIGHTS ARE SO DIM I WILL NOT DRIVE CAR AT NIGHT. TRIED CHANGING BULBS BUY NO IMPROVEMENT.

HE PASSENGER SIDE HEADLIGHT QUIT WORKING ON MY 2010 SRX LAST WEEK. THERE'S A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY. THE SERVICE MANAGER AT THE LOCAL CADILLAC DEALER TOLD ME THE HEADLIGHT ASSEMBLY MUST HAVE BEEN BUMPED AND THE SEAL COMPROMISED. THE COST TO FIX IT IS $1,250 PLUS 2 HOURS LABOR AND TAX. THE CAR IS WITHIN THE TIME WARRANTY BUT OUTSIDE THE MILEAGE WARRANTY. HE WAS VERY CLEAR THAT GM WOULD NOT HELP ME WITH THIS PROBLEM. I GUESS GM TRAINS THEIR DEALERS TO BLAME ALL PRODUCTS THAT PROVE DEFECTIVE AFTER THE WARRANTY EXPIRES ON THEIR CUSTOMERS. THIS IS MY THIRD CADILLAC AND I'VE HAD MORE PROBLEMS WITH THIS CAR THAN THE OTHER TWO COMBINED.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE OPERATING THE VEHICLE WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM AND CREATED A SEVERE VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SOUTHERN CHEVROLET IN ALEXANDRIA, LA) WHO WAS UNABLE TO IDENTIFY A FAILURE, BUT THE PASSENGER SIDE HEADLIGHT WAS REPLACED. THE CONTACTED STATED THAT THE FAILURE CONTINUED TO EXIST AND BECAME PROGRESSIVELY WORSE OVER TIME. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 20,000.

NO DIM HEADLIGHTS

WHEN APPLING BRAKES THE PEDAL SOMETIMES GO TO THE FLOOR. AT DIFFERENT TIMES, WHILE DRIVING & WHILE SITTING STILL. SOMETIMES PEDAL GOING TO FLOOR FASTER THAN OTHER TIMES. I'VE READ ABOUT THIS PROBLEM BUT MY VIN # IS NOT COVERED IT SAYS. BUT I DO HAVE THE PROBLEM OR ONE SIMILAR

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 35 MPH, THE FRONT DRIVER SIDE LIGHT BECAME INOPERABLE INDEPENDENTLY. THE CONTACT STATED THAT MOISTURE ENTERED THE LIGHT FIXTURE. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE LIGHT BULB WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT HE WAS AN ASE CERTIFIED MECHANIC. THE LOCAL DEALER (CADILLAC OF NEW ORLEANS, 3100 LIME STREET, METAIRIE, LA 70006) WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 81,650.

I WAS PULLING OUT OF A PARKING LOT INTO CITY TRAFFIC WHEN THE BRAKES IN MY 2012 CADILLAC SRX FAILED. I ENDED UP REAR ENDING ANOTHER VEHICLE AT A VERY SLOW SPEED. WHEN WE PULLED OFF TO THE SIDE OF THE ROAD I HAD TO PUMP THE BRAKES TO GET THE CAR TO STOP. THERE WERE NO PHYSICAL INJURIES AS I WAS MAYBE GOING 2 OR 3 MPH. WE EXCHANGED INSURANCE INFORMATION. I NOTIFIED MY INSURANCE OF THE CLAIM AS WELL. I HAD BOUGHT MY DAUGHTER A 2010 CADILLAC SRX WHEN I BOUGHT MINE AND 6 WEEKS AGO SHE HAD THE SAME PROBLEM WITH BRAKE FAILURE BUT SHE WAS ABLE TO PUMP THE BRAKES TO GET HER CAR TO STOP. WE TOOK HER CAR TO ST. CLAIRE CADILLAC IN SANTA CLARA AND THEY COULD NOT FIND ANYTHING WRONG AND NO ERROR CODES WERE IDENTIFIED IN THE ON BOARD COMPUTER. I SEARCHED THE WEB AND THERE ARE MULTIPLE INCIDENCES OF THIS PROBLEM OCCURRING WITH CADILLAC SRX MODELS BUT CADILLAC WILL NOT FIX THIS PROBLEM. I DO NOT KNOW IF THIS PROBLEM HAS RESULTED IN ANY DEATHS IF SO THE DRIVER MAY NOT HAVE BEEN ABLE TO REPORT THE INCIDENT. CADILLAC NEEDS TO DO SOMETHING ABOUT THIS! NEEDLESS TO SAY I WILL BE SELLING MY SRX AND BUYING A TOYOTA.

THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED NO WARRANTY DEFECT". HOW MANY SACRIFICIAL LAMBS BEFORE A RECALL? IT IS A MANUFACTURER DEFECT - WATER DRAINS INTO 2 COMPARTMENTS FROM SUNROOF INTO DRAINING COMPARTMENTS IN THE REAR OF CAR AT LIFT GATE, TRAPPING MOISTURE WHICH BURNS OUT AND CORRODES LIFT GATE AND BLUETOOTH MODULES. MY SUNROOF STILL WORKS, BUT NOT THE LIFT GATE OF BLUETOOTH. NOTHING IN MAINTENANCE MANUAL OTHER THAN IN "FEATURES" TO CLEAN SUNROOF. OR IT MAY NOT WORK. NOTHING FOR MAINTENANCE OF BLUETOOTH PROBLEMS OR LIFT GATE SAFETY ISSUES!

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLAMPS WERE VERY DIM AND FOGGY. THE CONTACT NOTICED WATER ENTERING THE HEADLAMPS AND WAS UNABLE TO SEE AT NIGHT. THE CONTACT CALLED KERRY TOYOTA IN FLORENCE, KY AND WAS INFORMED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT RESPOND. THE APPROXIMATE FAILURE MILEAGE WAS 56,390.

I WAS DRIVING HOME AT DUSK. MY TWILIGHT SENSOR TURNED ON MY HEADLIGHTS. MY DRIVER SIDE LIGHT WENT OUT. 3 DAYS LATER THE PASSENGER SIDE WENT OUT. I CANNOT TURN ON HIGH OR LOW BEAMS. THERE IS MOISTURE IN THE LENS, BUT NOT WHERE THE HID BULB AND BALLASTS ARE. I HAVE REPLACED THE BULBS AND STILL NO LIGHTS.

BOTH HEADLIGHTS WENT OUT WHILE I WAS DRIVING 75 MPH DOWN A MAJOR HIGHWAY. I HAD TO USE BLINKERS TO SEE LINE. THERE WAS VERY NOTICEABLE CONDENSATION/MOISTURE IN BOTH HEADLIGHTS.

LOW BEAM LIGHTING IS VERY VERY POOR, LIKE NOT HAVING ANY LIGHTING AT ALL. VERY DANGEROUS ! HAVE CHANGED BULBS BUT NO LUCK. DEALER TESTED AND ADVISED THEY ARE NORMAL, NO WAY. WOULD LIKE TO SEE THEM DRIVE IT AT NIGHT. I LIKE THE VEHICLE BUT FEEL I'M FORCED TO TRADE-IN, JUST TO DANGEROUS BECAUSE I OFTEN HAVE TO DRIVE AT NIGHT. NEW VEHICLE WILL NOT BE A CADILLAC !

YOU CANNOT SEE TO DRIVE AT NIGHT WITH THE LOW BEAMS ON. THEY ARE VERY VERY DIM AND ARE AN EXTREME SAFETY HAZARD.

PURCHASED 2012 CADILLAC SRX ON SEPTEMBER 26TH 2017. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEWELL VILLAGE CADILLAC IN DALLAS TX, SALES AND FINANCE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALER WANTS THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH INSIDE THE HOUSING DOES FADE AND STOP PROJECTING THE LIGHT AS ORIGINALLY DESIGNED. WHEN DRIVING AT NIGHT I CAN BARELY SEE MAYBE 30 FEET IN FRONT OF THE VEHICLE. WHEN PASSING ONCOMING LIGHTS FROM VEHICLES 1 OR 2 LANES OVER, MY LIGHTS ARE WASHED OUT AS PITCH DARK(BLINDED). I FEEL VERY UNSAFE BUT THE CAR DEALERSHIP HAS NOT AGREED TO MAKE THIS PURCHASE A SAFE RELIABLE VEHICLE. I BELIEVE THIS REALLY A MANUFACTURER MATERIAL DEFECT. YOU CAN REACH ME AT [XXX] IF THERE ARE ANY OTHER QUESTIONS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

OPENED REAR GATE HATCH AND REACHED INTO VEHICLE. REAR GATE ABRUPTLY STARTED CLOSING ON ITS OWN PINNING ME IN THE VEHICLE. HATCH WAS PRESSED AGAINST MY UPPER BACK AND UPPER RIGHT ARM AS I WAS TRYING TO GET OUT OF THE WAY. HATCH WOULD NOT STOP CLOSING AND CONTINUALLY KEPT BANGING MY BODY UNTIL I COULD SLITHER OUT FROM UNDERNEATH IT AND THEN IT FORCEFULLY SLAMMED SHUT. I AM A SENIOR FEMALE AND WAS PINNED FACED DOWN "VERY SCARY". I CALLED LOCAL CADILLAC DEALER AND BROUGHT THE VEHICLE IN WITHIN A HALF HOUR. THEY TOOK IT IN IMMEDIATELY, NO QUESTIONS ASKED AND REPLACED THE RIGHT STRUT. I INQUIRED IF THERE SHOULD BE ANY TYPE OF SAFETY FEATURES OR SENSORS TO PREVENT FROM HATCH CLOSING ON YOU AND THEY STATED NO. NEXT DAY LATER I AM VERY BRUISED AND SORE.

VEHICLE WAS PARKED. PRESSED BUTTON TO HAVE REAR POWER LIFT GATE OPEN. AS IT WAS FULLY OPENING, I PUT ONE OF MY GROCERY BAGS IN THE REAR HATCH THE LIFT GATE POWERED DOWN ONTO MY HEAD WITHOUT WARNING. IT KNOCKED ME TO THE PARKING LOT. WITHOUT ANY DIRECTION FROM ME IT WENT PARTIALLY UP AND DOWN AGAIN AND THEN CLOSED FULLY. I GOT UP AND TRIED THE BUTTON AGAIN TO OPEN THE LIFT GATE. IT OPENED AND THEN JERKED DOWN AND THEN UP AND THEN CLOSED. IT STILL MALFUNCTIONS THIS WAY AND WON'T OPEN AND STAY OPENED.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE REVERSING AT 3 MPH IN THE RAIN, THE CONTACT NOTICED THAT THE BACKUP CAMERA DISPLAY FAILED AND THE TAIL LIGHTS FLICKERED AND BLINKED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS OR CAMPAIGNS. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TWO CARS AHEAD OF ME WAS GOING STRAIGHT AND ALL OF A SUDDEN TURNED INTO A STRIP MALL WITHOUT INDICATOR, THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND SO DID I , BUT I STILL ENDED UP REAR ENDING THE VEHICLE IN FRONT. I THINK MY SPEED WAS AROUND 30 AT THE TIME OF IMPACT. I HIT MY CHIN TO THE STEERING WHEEL. GOT MULTIPLE CUTS INSIDE OF MY MOUTH. AND COUPLE OF THEM ON MY FACE WHICH REQUIRED STITCHES. MY AIR BAG DID NOT DEPLOY AND NEITHER THE SEATBELT PREVENTED IT, WHICH I THOUGHT WAS ODD. CHECKED WITH CADILLAC IF HEY WERE AWARE OF ANY PROBLEM WITH THE CAR. THEY DENIED THE EXISTENCE OF SUCH AN ISSUE. SO I WANT TO GET THE VEHICLE INVESTIGATED , SO THAT NOBODY ELSE SHOULD GET HURT THE WAY I DID; ALSO I HAVE ANOTHER CADILLAC AND NEED TO KNOW. WILL REALLY APPRECIATE IT. THANKS

VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.

AFTER DRIVING MY CAR WITHOUT ANY ISSUES FOR 3 YEARS, THE LOW BEAMS BECAME INCREASINGLY DIM. I HAD REPLACED THEM NUMEROUS TIMES, TAKEN IT TO NUMEROUS CADILLAC GARAGES/ DEALERS, REPLACED THE BATTERY ETC, WITH NO SOLUTION. I RESEARCHED THAT THE 2010 MODEL SRXS WERE RECALLED DUE TO HEADLIGHTS. I AM STILL CURRENTLY HAVING ISSUES WITH CADILLAC TELLING ME "THIS IS NORMAL FOR AN SRX"

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, IT BECAME VERY DIFFICULT TO SEE WITH THE LOW BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO A DEALER FOR A STATE SAFETY INSPECTION. THE DEALER STATED THAT THE HEADLIGHTS WERE FUNCTIONING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO BACK TO THE ORIGINAL DEALER. THE DEALER DID NOT INSPECT THE VEHICLE, BUT STATED THAT THE CONTACT WOULD HAVE TO PAY TO REPAIR THE ENTIRE HEADLIGHT SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ..UPDATED 06/14/17 *BF *AS

BOTH FRONT HEAD LIGHTS HAVE WATER AND CONDENSATION BEHIND THE LENS WHICH CAUSES THE LIGHT BULB TO BURN OUT. THIS IS VERY DANGEROUS IF YOU ARE DRIVING IN RAIN OR SNOW. IT'S A BIG SAFETY ISSUE.

I WAS LOADING ITEMS IN THE BACK WITH THE LIFT GATE OPEN WHEN IT SUDDENLY BEGAN TO CLOSE AND HIT ME BUT CONTINUED TO CLOSE, RETRACTING ONLY AFTER ABOUT 5 SECONDS AND A PHYSICAL BATTLE BETWEEN ME AND THE GATE. I RECEIVED A BRUISE ON MY ARM FROM THE BATTLE AND SAW MY LIFE FLASH BEFORE MY EYES. THE CAR WAS OFF AND STATIONARY IN MY YARD. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE!

MOISTURE BUILDUP IN FRONT HEADLIGHTS CAUSED BULBS TO SHORT OUT AND NOW NOT WORKING ON LOW BEAM. THIS IS A MAJOR SAFETY ISSUE AND FROM WHAT I HAVE SEEN HAPPEN QUITE OFTEN ON THIS PART OF THE CADILLAC SRX. WENT TO DEALERSHIP TO HAVE IT REPLACED AND SINCE OUT OF WARRANTY IT WAS GOING TO BE ~ $2K. RIDICULOUS!

VEHICLE HAS EXTREMELY POOR LOW BEAM HEADLIGHTS DESPITE REPLACING WITH NEW BULBS. THE CAR IS IMPOSSIBLE TO DRIVE AT NIGHT TIME.

2012 CADILLAC SRX HID HEADLIGHTS HAVE SEEMED TO BURN OUT WITH NO FIRTHER ISSUES. ON HIGH BEAM THE LIGHTS ARE FINE BUT ON REGULAR BEAM AT NIGHT I CANNOT SEE AHEAD OF ME RECENTLY AND IT IS A MAJOR SAFETY ISSUE AND CADILLAC SOMESNT SEEM TO BELIEVE THIS IS A DEFECT ISSUE BUT SOMETHING THAT HAPPENS. HOWEVER IT IS MY UNDERSTANDING AFTER SPEAKING WITH OTHER CERTIFIED MECHANICS THAT HID'S DO NOT JUST BURN OUT SO THERE HAS TO BE OTHER ISSUES THAT MAY NEED TO BE ADDRESSED BY THE MAKER. ALSO AT INTERIMS AFTER I TRY TO ACCELERATE, THE VEHICLE WILL STALL WHICH CAUSES ME TO HAVE TO REMOVE MY FOOT FROM THE GAS AND TRY AGAIN. AFTER BRINGING THIS TO THE DEALERS ATTENTION I WAS TOLD IT WAS BECAUSE OF THE COMPUTER TRYING TO KEEP UP AND THIS IS WHAT MAY CREATE THIS ISSUE WHICH IS DEFINITELY POTENTIALLY LIFE THREATENING AND DEFINITELY NEEDS TO BE ADDRESSED

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE AFTER HAVING REPLACED THE OIL SEVEN WEEKS PRIOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.

CAR IS PARKED. REAR LIFT GATE WILL NOT STAY OPEN. OPENS THEN CLOSES ERRATICALLY. COULD CAUSE BODILY HARM IF A PERSON GETS CAUGHT IN THE WILD SWING OF THE LIFT GATE. THE CAUSE COULD BE AN ELECTRICAL CONTROL MODULE. MY DEALERSHIP KEEPS TELLING ME THERE IS A RECALL PENDING BUT THIS PROBLEM BEGAN TWO YEARS AGO AND IS STILL ONGOING. I AM NOT ABLE TO USE THE LIFT GATE OF THIS VEHICLE FOR FEAR OF BODILY HARM. PLEASE NOTIFY ME WHEN A RECALL HAS BEEN ISSUED.

MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NEEDED TO BE REPLACED AND THAT I MAY WANT TO REPLACE THE LIGHT ASSEMBLY BECAUSE MOISTURE IN THE LIGHT ASSEMBLY IS A KNOWN ISSUE AND THE LIGHT COULD FAIL AGAIN IF THE ASSEMBLY ISN'T REPLACED. I ASKED IF THE PROBLEM WAS A KNOW ISSUE; THE SERVICE MANAGER SAY IT HAPPENS EVERY SO OFTEN. I TOLD HER TO ORDER THE LIGHT ASSEMBLY. WHEN I GOT HOME I GOOGLED THE PROBLEM. IT APPEARS THIS IS A KNOWN PROBLEM ON THE SRX THAT GOES BACK TO 2010 SRXS. I BELIEVE THIS IS A SAFETY ISSUE DUE THE POSSIBILITY OF LOSING BOTH HEADS IN AN INOPPORTUNE TIME AND CADILLAC SHOULD ADDRESS THE ISSUE IMMEDIATELY. 95 PROBLEMS REPORTED; NO DEATHS YET.

VEHICLE LOW BEAM/DAYTIME RUNNING LIGHTS ILLUMINATION DOES NOT ALLOW YOU TO SEE THE ROAD AT NIGHT MAKING IT A SEVERE SAFETY HAZARD.

TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVE APPROXIMATELY 30-40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY SHOP, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION), BUT WAS STILL HAVING ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE TURNING INTO A PARKING SPACE MY CAR SUDDENLY ACCELERATED CRASHING HEAD ON INTO THE VEHICLE PARKED IN THE DIRECTLY IN FRONT OF MY CAR DRIVING THAT CAR BACK APPROXIMATELY 20 FEET. MY CAR CONTINUED ON FOR APPROXIMATELY ANOTHER 40 FEET AFTER THAT IMPACT BEFORE I BRAKED HARD TO A STOP. *TR

LOW BEAM HEADLAMPS ARE DISFUNCTIONAL. THEY ARE SO DIM, YOU CANNOT DRIVE THE VEHICLE AT NIGHT WITHOUT THE AIDE OF THE HIGH BEAM HEADLAMPS.

THE LOW BEAM DRIVING LIGHTS ARE VERY DIM. WE CAN BARELY SEE THE ROAD AND WOULD NOT SEE A PERSON WALKING ON THE SIDE OF THE ROAD OR ANY TYPE OF STREET SIGN OR INFORMATION SIGNAGE. *TR

HEADLIGHTS, ESPECIALLY THE LEFT, TEND TO HAVE LEAKS WHICH CAUSES CONDENSATION WHICH LEADS TO BULB FAILURE. WARNING READS "CHECK LEFT LOWER BULB" ANYTIME AFTER RAIN..

FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.