2009 Cadillac Srx

Routine

Owners filed 27 complaints about this vehicle with federal regulators, most often about the air bags. No safety recall has been issued.

What fails
ComponentReportsCrashesFiresInjuries
Engine4
000
Air Bags4
000
Vehicle Speed Control3
101
Power Train3
000
Traction Control System2
000
Steering2
000
Visibility › Sun/Moon Roof Assembly1
000
Unknown or Other1
000
Tires1
000
Suspension1
000

What owners reported

Newest filings
Suspension
Filed Aug 9, 202070,000 milesOR

AT 70,000 MILES MY CHECK ENGINE LIGHT WENT ON. I IMMEDIATELY TOOK IT TO MY MECHANIC WHO SAID IT'S THE TIMING CHAIN. HE NOW HAS MY CAR COMPLETELY TORN APART SO HE CAN FIX THE OUTRAGEOUSLY EXPENSIVE ISSUE.

Unknown or Other
Filed Nov 26, 2019175,000 milesLA

BOTH FRONT TURNING INDICATORS ARE BROKEN. THE RIGHT TURNING INDICATOR WAS FIXED BY MY HUSBAND AND QUIT WORKING 2 DAYS AFTER HE GOT IT WORKING. A FEW DAYS LATER THE LEFT TURNING INDICATOR STOPPED WORKING.

Power Train
Filed Dec 24, 201810,400 milesCT

CAR SHUTTERS AND BUCKS AT SPEEDS AROUND 39-55 , NO CHECK ENGINE LIGHT AND I TRIED MULTIPLE TIMES TO CONTACT CADILLAC WITH NO HELP AT ALL ! THE DEALER I DEALT WITH CLOSED ABRUPTLY WITHOUT NOTICE !

Engine
Filed Aug 21, 201867,800 milesCA

MY TIMING CHAIN FAILED AT 70,000ML, THERE IS A SB-10043857-3386 BULLETIN NO:11340B :DATE:JULY 2012 THAT SHOULD COVER MY VEHICLE FOR FREE TIMING CHAIN REPLACEMENT. GM DOES NOT WANT TO HONOR THE REPAIR EVEN THOUGH THEY HAVE ISSUED THIS SB. PLEASE HELP. MY VEHICLE IS MANUFACTURED IN 2009 IN MEXICO (DATE ON DOOR TAG) AND IT SHOULD BE PART OF THIS RECALL. PLEASE HELP.

Service Brakes
Filed Feb 20, 201836,399 milesOH

WHILE MOVING, ON A CITY STREET,SMOKE CAME FROM THE ENGINE COMPARTMENT AND THE BRAKES NO LONGER FUNCTIONED.

Steering
Filed May 15, 2017140,867 milesIN

LOSS OF POWER STEERING WHILE DRIVING. HARD TURNING.

Steering
Filed May 1, 201730,000 milesNY

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO PAY FOR THE REPAIR AND PROVIDED CASE NUMBER: 8-909379197. THE FAILURE MILEAGE WAS 30,000.

Vehicle Speed Control
Filed Aug 30, 201646,762 milesIL

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCE ENGINE SPEED WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,762.

Seat Belts1 injured
Filed May 17, 201653,000 milesTX

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

Power Train
Filed Mar 3, 2016125,000 milesNJ

CAR JERKS AND SHUDDERS HEAVILY WHEN ACCELERATING AT 2000 RPM OR BETWEEN 40 AND 60 MPH. CHANGED TO NEW DRIVE SHAFT, TRANSMISSION REBUILT BUT NOTHING WORKS. IT IS A SERIOUS SAFETY CONCERN. IT HAPPENS AT HIGHWAYS.

Engine
Filed Nov 18, 2015130,073 milesNJ

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.

Engine
Filed Nov 18, 201520 milesNJ

REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR

Air Bags
Filed Sep 4, 201598,000 milesNC

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHEN THE VEHICLE WAS STARTED, THE SERVICE AIR BAG INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

Engine
Filed Jun 27, 201568,642 milesCO

THE CAR SERGE'S ALL THE TIME, THE MOTOR SOUNDS LIKE A DIESEL WHEN YOU START IT FOR ABOUT 10 SECONDS THEN GOES AWAY. HAD THE OIL CHANGED AND DID EVERYTHING I AND THE MECHANICS COULD DO AND IT IS STILL THERE. THE KEY KEEPS GETTING STUCK AND HARD TO START. THIS CADILLAC SRX ONLY HAS 82K MILES AND THIS HAS BEEN GOING ON FOR OVER 25K MILES. GUESS I JUST NEVER NEED TO BY A CADILLAC AGAIN.

Vehicle Speed ControlCrash1 injured
Filed Mar 31, 2015NC

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE SHIFTING INTO REVERSE, THE VEHICLE ACCELERATED FORWARD, CRASHED INTO A STORE, AND STRUCK ONE PERSON. THE PERSON STRUCK BY THE VEHICLE SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

Air Bags
Filed Aug 8, 201476,000 milesFL

AT 9:00 PM ET ON 20-NOV-2012 I WAS DRIVING 20 MINUTES TO MY HOME FROM MY IN-LAWS AT ~30 MPH IN MONROE, OHIO WHEN MY AIRBAGS MALFUNCTIONED. THE CAR WAS TOWED TO CAMARGO CADILLAC'S BODY SHOP FOR REPAIRS THE MORNING OF 21-NOV-2012. BOTH A SPECIALIST FROM STATE FARM (MY INSURANCE) AND THE INSPECTOR HIRED BY GM DECLARED THAT THE AIRBAGS MALFUNCTIONED. GM?S REPRESENTATIVE INSPECTED THE VEHICLE ON 03-DEC-2012 AND THE REPORT WAS RECEIVED AT GM ON 12-DEC-2012. IT WAS NOT UNTIL 19-DEC-2012 THAT GM APPROVED PAYING FOR THE REPAIRS. GM WOULD NOT STATE WHAT ERROR OCCURRED THAT CAUSED THE AIRBAGS TO MALFUNCTION. MY CAR WAS UNDER WARRANTY UNTIL 100,000 MILES AND HAD ~ 76,000 MILES ON IT AT THE TIME OF THE ACCIDENT. IT TOOK ~2 MONTHS FOR THE REPAIRS TOTAL. NO APOLOGIES WERE MADE BY GM FOR STRESS OR FOR PUTTING MY LIFE AT RISK. I AM THANKFUL NO ONE ELSE WAS AFFECTED BY THE ACCIDENT, AS I WAS DRIVING ALONE AND DID NOT LOSE CONTROL OF MY VEHICLE. REPRESENTATIVES FROM GM AND CAMARGO STATED THEY ARE UNAWARE OF PREVIOUS AIRBAG MALFUNCTIONS IN GM VEHICLES. BELOW ARE LINKS TO 2 ARTICLES WHICH REPORT ABOUT GM AIRBAGS MALFUNCTIONING. HTTP://WWW.9WSYR.COM/CONTENT/NEWS/REAL_DEAL/STORY/GM-SETTLES-WITH-COUPLE-AFTER-RANDOM-AIRBAG/AKKU26VGHUOLXIW-3PJZZG.CSPX HTTP://EXTREME.MOBILE.MSN.COM/AUTOS/BLOG/GM-OWNERS-STARTLED-BY-SUDDEN-AIRBAG-DEPLOYMENT-WHILE-DRIVING/250030472 THANK YOU AGAIN FOR TAKING TIME TO REVIEW MY CONCERNS ON THE SAFETY OF GM VEHICLES. *TR

Vehicle Speed Control
Filed Jul 31, 201488,126 milesAZ

WAS DRIVING TO WORK.REDUCED VEHICLE POWER LIGHT CAME GO.CONTINUED TO DRIVE VEHICLE.PARKED CAR AT WORK.CAME OUT TO GO HOME. LIGHT WAS OFF.HALF WAY HOME LIGHT CAME ON AGAIN.MADE IT HOME.WAS GOING TO TAKE CAR TO DEALER BUT LIGHT NEVER CAME ON AGAIN.OTHER DAY WAS ON WAY TO WORK LIGHT CAME ON AGAIN,AN STAYED ON.TOOK CAR TO DEALER,HE SAID IT WAS SENSOR AT GAS PEDAL.HAD TO REPLACE WHOLE ASSY. AND WIRE HARNESS.COST 1042.00.CAR IS ONLY 5 YEARS OLD. *TR

Power Train
Filed Jul 24, 201475,604 milesNY

THE CHAIN IN THE TRANSFER CASE OF MY VEHICLE BECAME LOOSE. AT FIRST THE CHAIN WAS SKIPPING ON THE SPROCKETS ONLY WHEN I LET THE CAR ROLL AND THEN ACCELERATE, IT GAVE A JUMP UNTIL IT GOT TIGHT AGAIN, BUT AFTER FEW HUNDRED MILES OF DRIVING LIKE THIS IT STARTED TO SKIP WHENEVER I TRY ACCELERATE AND IT'S UNDER LOAD FOR EXAMPLE ON A RAMP TO A FREEWAY OR UPHILL, THIS BECOMES REALLY SCARY TO DRIVE. I'M AFRAID THAT ONE DAY IT WILL START TO ROLL BACKWARDS UPHILL WHILE TRYING TO ACCELERATE. THIS ISSUE IS DISCUSSED ONLINE ON FORUMS IN LENGTH BY THE CADILLAC COMMUNITY AND EVERYBODY IS WONDERING HOW CADILLAC HAS AVOIDED THIS FROM GETTING A RECALL SINCE IT SUCH A COMMON PROBLEM! HERE ARE SOME LINKS FOR PROOF HOW COMMON THIS PROBLEM IS. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-FIRST-GENERATION-FORUM-2004/212418-DIY-TRANSFERCASE-CHAIN-REPLACEMENT.HTML HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/TRANSFER-CASE-PROBLEMS.PHP HTTPS://WWW.BING.COM/SEARCH?SETMKT=EN-US&Q=CADILLAC+SRX+TRANSFER+CASE+CHAIN. *TR

Structure › Body
Filed May 9, 201341,000 milesAK

THE CHROME OVERLAY ON THE INSIDE DOOR HANDLE SEPARATED FROM THE BASE METAL OF THE DOOR HANDLE EXPOSING A SHARP EDGE ON THE INNER SIDE OF THE DOOR HANDLE, WHICH CANNOT BE READILY VISIBLE UNTIL YOU PULL ON THE HANDLE WHEN TRYING TO OPEN THE DOOR FROM THE INSIDE. THE CHROME OVERLAY PEELED UP SLIGHTLY EXPOSING A SHARP EDGE OF THE CHROME THAT COULD CUT THE HAND. THE PART IS NOT A VERY EXPENSIVE PART, AND THE INCIDENT IS NOT A MAJOR INCIDENT, BUT THE SEPARATED CHROME OVERLAY COULD CAUSE SLICING OF THE HAND OR FINGER WHEN TRYING TO OPEN THE DOOR. IT SEEMS TO BE A QUALITY ISSUE. *TR

Air Bags
Filed Apr 29, 2013FL

I AM WRITING REGARDING THE CADILLAC SRX VIN # [XXX] I PURCHASED IN 07/09 FROM MASSEY CADILLAC. WE HAVE A SERIOUS PROBLEM WITH THIS VEHICLE AND THE NUMBER OF TIMES IT HAS BEEN IN THE CADILLAC REPAIR SHOP SINCE IT WAS PURCHASED. THE MOST EGREGIOUS DEFECT IS THE PASSENGER AIRBAG. THE VEHICLE HAS BEEN IN THE REPAIR SHOP A TOTAL OF NINE TIMES FOR THE SAME ISSUE. THE PASSENGER AIRBAG DOES NOT ACTIVATE WHEN A PASSENGER IS SEATED IN THE PASSENGER SEAT. THERE IS A SAFETY CONCERN & AND A POTENTIAL NEGLIGENCE CLAIM FOR CADILLAC BECAUSE IF A FATAL ACCIDENT WERE TO OCCUR AND THE AIRBAG FAILED TO DEPLOY AND THE PASSENGER WAS EITHER INJURED OR THERE WAS A FATALITY, CADILLAC HAS BEEN ON NOTICE FOR MONTHS THAT THERE WAS AN ISSUE WITH THIS VEHICLE. THE VEHICLE GOES INTO THE SHOP, STAYS FOR A FEW DAYS, IS RETURNED TO ME AND THE SAME ISSUE HAPPENS AGAIN -- A PASSENGER IS SEATED IN THE PASSENGER SEAT AND THE AIRBAG SENSOR DOES NOT REGISTER THAT A PERSON IS SEATED THERE. NOTE: AS OF 4/29/13 THE VEHICLE IS SITTING IN THE SERVICE DEPARTMENT OF MASSEY CADILLAC ORLANDO WAITING TO BE REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

20 of 27 complaints, reproduced as filed.

Across model years

Worst on record: 2010
YearComplaintsRecallsFiresDeathsAssessment
20191000Routine
2016168213Do not drive
2015442430Do not drive
2014390220Do not drive
2013393550Do not drive
2012416342Do not drive
2011446710Do not drive
2010474650Do not drive
2009 — this page27000Routine
200847010Routine
200752110Routine
200668320Routine
2005122340Routine
2004216720Above average

Compare every Srx year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.