Page 2 of 4 · complaints 51–100 of 176

2002 Cadillac Deville complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Engine
Filed Aug 22, 201483,970 milesNH

TL* THE CONTACT STATED OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55, THE ENGINE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVEN TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,970.

Electrical SystemCrash1 injured
Filed Aug 21, 2014240,000 milesNC

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, HE BECAME DISTRACTED AND CRASHED INTO A POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION THAT REQUIRED MEDICAL ATTENTION. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER THE PART NEEDED FOR REPAIRS WAS UNAVAILABLE. THE VEHICLE WAS DRIVEN TO THE DEALER FOR REPAIRS. THE FRONT BUMPER AND GRILL WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 240,000.

Engine and Engine Cooling
Filed Aug 21, 2014100,000 milesWV

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE INNER HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Electrical System
Filed Aug 20, 2014NH

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Aug 19, 201467,000 milesSC

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE ENGINE AND THE VEHICLE RESUMED NORMAL FUNCTION. THE CONTACT RECENTLY RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 114V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

Electrical System
Filed Aug 19, 201440,000 milesIL

THE CAR WOULD DIE OUT, AND YOU HAVE NO POWER ANYTHING. PUT IT IN NEUTRAL AND YOU COULD RESTART IT. SOLUTION WAS TO REPLACE TWO SENSORS THAT COST ABOUT $400. THIS ALSO HAPPENED ON A 2001 CADILLAC DEVILLE, I HAD IN 2012, AND HAD TO REPLACE SENSORS. ABOUT $400. AGAIN. ALL REPAIRS WERE DONE A CHEVY DEALER DEKALB/SYCAMORE CHEVY. THIS A SIMILAR PROBLEM TO THE KEYS IN THE IGNITION. THE CAR ENGINE JUST DIE AND NO POWER ANYTHING. THE REPAIRS ARE IN THE DEALER RECORDS. I WOULD LIKE MY MONEY BACK. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

SteeringCrash
Filed Aug 19, 2014127,000 milesAR

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE STEERING WHEEL SEIZED. AS A RESULT, THE CONTACT DROVE THE VEHICLE INTO A DITCH. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. UPDATED 10/23/14*CN THE CONSUMER STATED WHILE DRIVING THE STEERING COLUMN WOULD LOCK UP. UPDATED 8/10/2015*JS

Engine
Filed Aug 7, 201464,000 milesVA

WHILE DRIVING ON A VILLAGE STREET, THE ENGINE JUST STOPS. IT HAS DONE THIS THREE OR FOUR TIMES. I HAD MY MECHANIC CHECK THE CAR DIAGNOSTIC COMPUTER. IT SHOWED NO FAULTS. GLAD IT HAPPENS AT 20MPH IN TOWN, AND NOT AT 70 WHILE ON THE HIGHWAY. AT LEAST AT LOW SPEED, I CAN WRESTLE THE CAR TO THE SHOULDER! *TR

Engine
Filed Jul 24, 2014MI

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THERE WAS A CONSTANT LEAK FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT AN OIL CHANGE WAS NEEDED. THE OIL WAS CHANGED SEVERAL TIMES BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO THEN DIAGNOSED THAT THERE WAS A SECONDARY AIR INJECTION REACTION AND FURTHER DIAGNOSIS WOULD HAVE BEEN REQUIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

Steering
Filed Jun 19, 201482,000 milesNJ

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE STEERING WHEEL BECAME HARD TO MANEUVER.THE CONTACT STATED THAT SHE WAS UNABLE TO PARK THE VEHICLE AND IT HAD TO BE TOWED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 82,000. THE VIN WAS NOT AVAILABLE.

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 19, 201410,000 milesIN

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FUEL GAUGE FAILED TO SHOW THE CORRECT FUEL LEVEL READING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THE FUEL PUMP AND SENSOR NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 90,000. UPDATED 12/22/14*LJ UPDATED 02/03/15*JB

Electrical System › Ignition › Switch
Filed May 23, 2014OR

THE IGNITION SWITCH ON OUR 2002 DHS CADILLAC WENT OUT IN APRIL, 2014; MILEAGE 91,000. WE LIVE IN COVE, OREGON. WE HAD TO HAVE IT TOWED FRO,M OUR GARAGE 15 MILES TO LEGACY FORD IN LAGRANDE, OREGON. THE TOTAL COST WAS TOWING 152.00, IGNITION SWITCH INSTALLATION 295.65. DUE TO THE RECENT RECALL ON IGNITION SWITCHES TO SO MANY OTHER GM VEHICLES IT SEEM REASONABLE TO ME THAT IT IS POSSIBLE OUR CADILLAC COULD BE PART OF THIS RECALL. I WOULD APPRECIATE THIS NOTIFICATION BEING INCLUDED IN THE RECALL. *TR

Electrical SystemCrash
Filed Apr 15, 201430,586 milesIN

AT AROUND 11:35 AM, AS I WAS TURNING LEFT FROM PRAIRIE STREET INTO THE FAR SOUTH ENTRANCE OF KROGERS' SUPERMARKET. THE CADILLAC'S ENGINE JUST STOPPED RUNNING. I WAS UNABLE TO TURN THE STEERING WHEEL FAST ENOUGH TO COMPLETE THE TURN WITHOUT JUMPING THE CURB. AFTER COMPLETING THE TURN, I PLACED THE CAR INTO NEUTRAL AND HIT THE STARTER A FEW TIMES. THE ENGINE CRANKED BUT FAILED TO START THE FIRST FEW ATTEMPTS (AT LEAST I THINK). I WAS ABOUT TO START MY PROCESS OF EXITING THE CAR, WHEN I NOTICED THE TACHOMETER SHOWING 600 RPM. I WAS REALLY HESITATE TO DRIVE THE VEHICLE ANY FURTHER, SO WE PROCEEDED TO DO OUR GROCERY SHOPPING. I REMOVED THE IGNITION KEY FROM THE CAR'S ENTRY REMOTE AND MY CLUSTER OF PERSONAL KEYS. AFTER STOWING THE GROCERIES AND CHECKING MY COMPUTER FILES FOR THE PREVIOUS REPORTED CADILLAC'S PROBLEM CONCERNING ONSTAR DISABLING IT IN AUGUST 2008. I MADE SOME OPERATIONAL CHECKS OF THE IGNITION SWITCH. I REALLY HAVE MY DOUBTS THAT THE WEIGHT ON THE KEY WOULD CAUSE SUCH A MALFUNCTION, UNLESS THE IGNITION CONTROL CIRCUITRY IS GROSSLY DESIGNED. *TR

Engine
Filed Apr 4, 2014106,000 milesAL

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE CONTACT INDICATED THAT THE DEFECT RECURRED MULTIPLE TIMES WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 106,000.

Engine
Filed Mar 31, 201430,000 milesID

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 32,000.

WheelsCrash
Filed Jan 16, 2014SC

DRIVING ON 85 AND RAN INTO TWO BIG POTHOLES. HAVE PICTURES ALSO.

Visibility/Wiper
Filed Dec 4, 2013100,000 milesCA

WINDOW REGULATORS HAVE BROKEN. ALL (EVERY) (ALL 4) WINDOW REGULATORS HAVE BROKEN WITHOUT WARNING AND REQUIRED PREMATURE REPLACEMENT. THIS WAS A HAZARD SINCE SECURITY IN BAD NEIGHBORHOODS WAS COMPROMISED MULTIPLE TIMES, ALSO WAS UNABLE TO KEEP CRIMINALS AND RAIN OUT OF CAR ON MULTIPLE OCCASIONS CAUSING DAMAGE TO INTERIOR. *TR

Engine
Filed Dec 4, 2013125,000 milesCA

ENGINE LEAKS OIL PROFUSELY FROM ALL OVER (ESPECIALLY OIL PAN GASKET) AND THE OIL FALLS ONTO THE EXHAUST SYSTEM AND CAUSES FIRE HAZARD AND SMOKE AND THEREFORE POLLUTING THE ENVIRONMENT. *TR

Service Brakes
Filed Feb 9, 201360,000 milesCA

FRONT WHEEL BEARINGS HAVE DANGEROUSLY FAILED PREMATURELY TWO TIMES IN 113,000 MILES. FAILED DANGEROUSLY AT 60,000 AND 113000 MILES. THIS RESULTED IN FRONT WHEEL SHIMMY (SHAKING STEERING WHEEL EXCESSIVELY) AT HIGH SPEEDS AND AT ALL TIMES WHEN BRAKING. FELT LIKE I WAS LOOSING BRAKES WHEN BRAKING DOWN A HILL. WHEN CAR IS JACKED UP WHEEL ROCKED BACK AND FORTH ABOUT 2 INCHES. SEEMS TO ME THAT THIS IS A COMMON PROBLEM ON GM CARS THAT USE THE CARTRIDGE TYPE OF WHEEL HUB BEARING ASSEMBLIES AS INDICATED BY NUMEROUS POST ON THE INTERNET AND MY PERSONAL EXPERIENCE AS AN AUTO MECHANIC. *TR

Fuel/Propulsion System
Filed Aug 1, 2012103,000 milesCA

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT ONCE THE FUEL GAUGE REACHED THE ONE QUARTER FULL MARK, THE FUEL LEVEL GAUGE WOULD RESET TO FULL. THE VEHICLE HAD NOT BEEN DIAGNOSED FOR THE FAILURE HOWEVER, THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V238000 (FUEL SYSTEM,GASOLINE:STORAGE:TANK ASSEMBLY) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 103,000.

Engine
Filed Jul 23, 201292,000 milesIN

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO OVERHEAT WHILE STOPPED. THE VEHICLE WAS TAKEN TO A PERSONAL MECHANIC WHERE THE THERMOSTAT WAS REPLACED. THE FAILURE RECURRED AFTER THE REPAIRS AND THE VEHICLE WAS TAKEN BACK TO THE MECHANIC WHO REPLACED THE PUMP AND THE TEMPERATURE COOLING SENSOR. THE FAILURE RECURRED AND A NEW RADIATOR CAP WAS INSTALLED BUT STILL, TO NO AVAIL. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS WHERE IT WAS FOUND TO HAVE A BLOWN HEAD GASKET. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 92,000.

Structure › Body
Filed May 14, 201227,450 milesPA

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT DURING A ROUTINE INSPECTION, A HOLE WAS DISCOVERED IN THE FLOOR PAN DUE TO A LEAK COMING FROM THE BATTERY, WHICH WAS LOCATED UNDER THE REAR SEAT OF THE VEHICLE. THE DEALER WAS NOTIFIED OF THE FAILURE WHO STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,450.

Air BagsCrash1 injured
Filed Mar 23, 201267,000 milesFL

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE DHS. THE CONTACT STATED THAT WHILE DRIVING 6 MPH AND TURNING AT AN INTERSECTION, THE VEHICLE WAS CRASHED INTO FROM THE PASSENGER SIDE AND NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED BRUISING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 67,000.

Visibility
Filed Feb 16, 2012MI

THREE OF THE FOUR WINDOW REGULATORS HAVE BROKEN AND AFTER REPAIRING, WITHIN A YEAR TWO OF THE WINDOWS REGULATORS HAVE BROKEN AGAIN. THIS IS AN OBVIOUS MANUFACTURE DEFECT THAT CAN CAUSE A SUDDEN DISTRACTION TO THE DRIVER. IN ONE SITUATION, THE WINDOW FELL INTO THE DOOR WHILE IN A RAIN STORM. THIS CAUSED A SUDDEN DISTRACTION TO THE ROAD. I STRAYED OUT OF MY LANE BECAUSE OF THE SUDDEN BREAKING OF THE REGULATOR. SECOND TIME OCCURRED WHEN I WAS AT A GROCERY STORE. I CAME OUT TO FIND THE REAR WINDOW DOWN WHICH COULD HAVE ALLOWED SOMEONE INTO THE CAR AND ROB OR EVEN WORSE. I HAVE NOT SEEN THIS PROBLEM IN ANY OTHER CAR BUT THE CADILLAC DEVILLE'S. IN SPEAKING WITH OTHER CADILLAC OWNER'S JUST ABOUT EVERY SINGLE ONE OF THEM REPORTED THE SAME ISSUE. I THINK THE GOVERNMENT SHOULD BE LOOKING INTO THE ISSUE. *TR

Fuel System, Gasoline
Filed Jun 29, 201141,000 milesIL

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FUEL GAUGE WOULD MISREAD AFTER REFILLING THE FUEL TANK. THE FUEL GAUGE WOULD FLUCTUATE UP AND DOWN AFTER REFUELING. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC AND THEY ADVISED HIM THAT THE FUEL SENSOR HAD FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS THEN CONTACTED AND THEY ADVISED HIM THAT HE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 03V238000 (FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY). THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.

Service Brakes, Hydraulic › Foundation Components › Hoses, Lines/Piping, and Fittings
Filed Jun 28, 201173,849 milesDC

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED WHILE DRIVING 10 MPH THE BRAKES MALFUNCTIONED AND BECAME DIFFICULT TO ENGAGE WHEN PRESSURE WAS APPLIED SO THEY WOULD WORK PROPERLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE BRAKE LINE WAS BROKEN. THE BRAKE LINE WAS REPLACED. THE FAILURE MILEAGE WAS 73,849 UPDATED 08/31/11 *BF UPDATED 09/09/11*JB

Visibility
Filed Apr 20, 201132,000 milesGA

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT AS THE FRONT DRIVER SIDE WINDOW WAS ENGAGED, THE WINDOW OPENED WITH A LOUD POP. THE WINDOW THEN ABNORMALLY FELL INTO THE DOOR PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS TOLD THAT THE WINDOW REGULATOR FAILED. THE VEHICLE WAS REPAIRED YET THE FAILURE RECURRED ON THE REAR DRIVER AND FRONT PASSENGER SIDE WINDOWS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 32,000 AND THE CURRENT MILEAGE WAS 40,000.

Power Train › Automatic Transmission
Filed Jan 20, 201145,344 milesND

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE CHECK ENGINE LIGHT ILLUMINATED AND THE GEARS WOULD NOT SHIFT INTO OVERDRIVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REBUILT. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 45,344 AND THE CURRENT MILEAGE WAS 48,550.

Power Train › Automatic Transmission › Lever and Linkage › Column Shift
Filed Jan 5, 2011153,000 milesNJ

TL*THE CONTACT OWNS 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE TRYING TO PARK HIS VEHICLE THE GEAR SHIFT BROKE IN HIS HAND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED BUT THEY STATED THAT SINCE IT WAS NOT UNDER WARRANTY THEY WOULD NOT BE ABLE OFFER HIS ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 153,000.

Power Train
Filed Oct 22, 201076,905 milesMO

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, A LOUD NOISE EXPELLED FROM THE ENGINE. THE VEHICLE CONTINUED TO MOVE AT A LOW SPEED AND THEN IT WAS TOWED TO A DEALER. THE TECHNICIAN STATED THAT THE FLY WHEEL CRACKED AND A BOLT DISENGAGED FROM THE LOWER AIR CONDITIONER COMPRESSOR. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 76,905. THE VIN WAS UNAVAILABLE.

Electrical System
Filed Oct 13, 201027,000 milesTX

ACIDIC ORDER WITHIN CAR. 2002 CADILLAC DEVILLE, BATTERY LEAKED AND ATE A HOLE IN THE FLOOR. SERVICE BULLETIN ISSUED BUT NO NOTICE SENT TO OWNERS. A RUBBER OR PLASTIC TRAY SHOULD HAVE BEEN INSTALLED THROUGH A RECALL. THE BATTERY IN THIS MODEL AND YEAR AUTOMOBILE IS LOCATED UNDER THE REAR SEAT AND IS NOT READILY ACCESSIBLE FOR CHECKING BY THE OWNER. COST TO REPAIR EXCEEDED $1800. *TR

Tires
Filed Sep 9, 201058,000 milesPA

ONE OF MY VOGUE RADIAL TUBLESS TIRES RECENTLY DEVELOPED A 5" BULGE ON THE SIDEWALL. THE TIRE IS A P225 60R16 97S CUSTOM BUILT RADIAL 1X+. HAD THIS BULGE NOT BEEN BROUGHT TO MY ATTENTION BY A PASSERBY THERE IS A STRONG POSSIBILITY A BLOW-OUT COULD HAVE OCCURRED. THESE TIRES ARE RATED FOR 70,000 MILES AND I HAD ABOUT 30,000 MILES OF USE. REPLACEMENT COST PER TIRE IS $224 PLUS TAX. PICTURE AVAILABLE UPON REQUEST. UPDATED 09/16-10 *BF UPDATED 09/20/10 UPDATED 12/03/10 *TR

Wheels
Filed Aug 16, 201095,380 milesIL

TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT PROPERLY INFLATED THE REAR DRIVER SIDE TIRE AND WITHIN ONE WEEK, THE TIRE WAS DEFLATED TO 12 POUNDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT TIRE CENTER WHERE THE TECHNICIAN INFORMED HIM THAT THE FAILURE WAS CONTRIBUTED TO THE CHROME WHEEL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,380.

Fuel System, Gasoline
Filed Jul 10, 201033,000 milesCA

2002 CADILLAC DTS STALLS INTERMITTENTLY AT A STOP LIGHT AND SOMETIMES WHILE DRIVING. IT WILL RESTART OK. *TR

Engine and Engine Cooling
Filed May 4, 201040,000 milesNH

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO GEAR, THE ENGINE STABILITY LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FIVE TIMES AND THE ENGINE STABILITY LIGHT WAS RESET. THE REPAIRS WERE COVERED BY THE WARRANTY. DURING THE MOST RECENT APPOINTMENT WITH THE DEALER THEY INFORMED THE CONTACT THAT A MECHANICAL SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED AT HIS EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE CURRENT MILEAGE WAS APPROXIMATELY 70,000.

Fuel System, Gasoline
Filed Mar 17, 201050,000 milesCA

2002 CADILLAC DTS STALLS OUT WITHOUT WARNING INTERMITTENTLY AT A STOP LIGHT OR SOMETIMES WHILE DRIVING. IF PUT IN NEUTRAL IT WILL RESTART. DEALER SAID IT COULD COST SEVERAL THOUSAND DOLLARS TO FIX, BUT NO GUARANTEE. ITS DANGEROUS. *TR

Engine and Engine Cooling › Engine
Filed Sep 14, 200955,000 milesNV

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING 55 MPH, THE VEHICLE SUDDENLY SHUT OFF WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 55000. UPDATED 10/13/09. *LJ UPDATED 10/13/09

Power Train › Automatic Transmission
Filed Jul 23, 2009VA

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING VARIOUS SPEEDS, ACCELERATING, OR DRIVING UPHILL OR DOWNHILL, THE VEHICLE HESITATES AND PERFORMS AS IT IF WANTS TO STALL. IN ADDITION, IT TAKES A LONG TIME FOR THE GEAR TO SHIFT. THE FIRST TIME THE FAILURES OCCURRED, THE CONTACT TOOK THE VEHICLE TO A REPAIR SHOP AND WAS INFORMED THAT THE INTAKE MANIFOLD FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE DEALER HAS NOT BEEN NOTIFIED. THE CONTACT IS AFRAID TO DRIVE THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 142,790.

Engine and Engine Cooling
Filed Apr 23, 200979,592 milesNC

VEHICLE SERVICED LAST AT 77,024 MILES. AT 79,592 VEHICLE CHECKED BY CADILLAC DEALER AND FOUND "NO OIL IN ENGINE CAUSING SEVERE INTERNAL ENGINE DAMAGE". *TR

Power Train › Automatic Transmission
Filed Oct 31, 200898,772 milesOH

2002 CADILLAC DEVILLE, GETTING CODES PCM P1860 AND PCMP0741. SERVICE ENGINE LIGHT ON. *TR

Engine and Engine Cooling › Engine
Filed Sep 16, 200846,000 milesNY

2002 DEVILLE BOUGHT IS USED WITH 46,000 MILES AFTER DRIVING IT 1,500 MILES I NOTICED IT USED 3 QUARTS OF OIL. EVERYONE I ASK SAYS IT IS EXCESSIVE AND I AGREE I CAN NOT GET THIS TAKEN CARE OF ON MY OWN AND I OWE TOO MUCH MONEY ON THE CAR TO GET RID OF IT. CADILLAC SHOULD FIX THIS PROBLEM I HAVE TALKED TO OTHER INDIVIDUALS AND THEY HAD THE SAME PROBLEM WITH ONE CAR HAVING BLOWN THE ENGINE. HE NOW DRIVES A TOYOTA AVALON. *TR

Visibility
Filed Sep 16, 200862,000 milesNJ

I AM THE SECOND OWNER OF THIS VEHICLE. I PURCHASED THIS VEHICLE DIRECTLY FROM MY LOCAL CADILLAC DEALERSHIP WHERE THE FIRST OWNER PURCHASED THE VEHICLE. I WAS TOLD THAT THE VEHICLE HAD A CLEAN SERVICE HISTORY AND THAT IT WAS THOROUGHLY LOOKED OVER. WITHIN THE ONE AND A HALF YEARS I OWN THE VEHICLE I REPLACED BOTH FRONT WHEEL BEARINGS, AND HAVE HAD THREE WINDOW REGULATORS REPLACED. I CONTACTED CADILLAC CORPORATE AND WAS TOLD I WOULD HAVE TO PAY A DIAGNOSTIC FEE TO THE DEALERSHIP TO FIND OUT IF THE WINDOWS ARE DEFECTIVE. AFTER SEEING AT LEAST SIX COMPLAINTS REGISTERED WITH THE NTSB AND FINDING OUT THAT THE DEALERS IN MY IMMEDIATE AREA KEEP THE WINDOW REGULATORS ROUTINELY STOCKED TELLS ME THAT THERE IS IN FACT A DEFECT. WHY A DIAGNOSTIC FEE AND WHY NOT AN HONEST ATTEMPT TO REMEDY THE DEFECT WITH THE CUSTOMERS THAT HAVE REMAINED LOYAL TO GM OVER THE YEARS? I'M SORRY BUT THIS TYPE OF TREATMENT WILL MAKE ME THINK TWICE ABOUT WHAT BRAND OF VEHICLES MY FAMILY & I PURCHASE IN THE FUTURE. *TR

Exterior Lighting
Filed Jul 30, 2008FL

FOR YEARS I HAVE BEEN FRUSTRATED BY THE LACK OF REAR ILLUMINATION OF GM VEHICLES DURING RAIN OR FOG DRIVING CONDITIONS. DRIVERS SEEM TO THINK THAT THEY DO NOT NEED TO TURN ON HEADLIGHTS BECAUSE THEY HAVE DAYTIME RUNNING LIGHTS. THEY PROBABLY DO NOT REALIZE THAT THE DRL'S ONLY ILLUMINATE THE FRONT OF THEIR VEHICLE. GM SHOULD INFORM DRIVERS THAT WHEN HEADLIGHTS ARE REQUIRED, DAYTIME RUNNING LIGHTS DO NOT SUFFICE. *TR

Visibility › Power Window Devices and Controls
Filed Jul 28, 2008119,000 milesVA

I HAD 3 WINDOWS ON MY 2002 CADILLAC THAT THE ARM INSIDE THE WINDOW HAS BROKEN AND THE WINDOW FALL DOWN AND YOU CANNOT GET IT BACK UP GENERAL MOTOR HAS A PROBLEM WITH AS THE DEALER TOLD ME HE HAD OTHERS WITH SAME PROBLEM AND HE QUOTED REPAIR COST WITH OUT LOOKING UP THE COST. *TR

Engine and Engine Cooling
Filed Feb 12, 200857,000 milesCA

1. NO WARNING 2. ENGINE WILL STALL FOR NO REASON AT ANY SPEED. COULD CAUSE VEHICLE TO WRECK RESULTING IN DEATH. HAS HAPPENED NUMEROUS TIMES WITH THE LOSS OF ALL POWER HAS RESULTED IN RUNNING THROUGH STOPLIGHTS AND SIGNS BECAUSE COULD NOT BRAKE PROPERLY. 3. TOOK TO DEALER FOR DIANO STATED CRANKSHAFT SENSOR NEEDED TO BE REPLACED. HAVE REPLACED TWICE NOW. *TR

Engine and Engine Cooling
Filed Feb 12, 200857,000 milesCA

1. NO WARNING. 2. EXCESSIVE OIL CONSUMPTION. CADILLAC IS AWARE OF THIS ISSUE AND NEEDS TO ISSUE A RECALL BEFORE ONE OF THEIR ENGINES USES ALL THE OIL, OVER HEATS, CAUSING A FIRE THAT KILLS SOMEONE. THIS ISSUE IS ALL OVER TSB FORUMS 3. BEYOND ADDING 5QTS OF OIL BETWEEN SCHEDULED OIL CHANGES NOTHING. I CANNOT AFFORD THE $5000 ENGINE REBUILD FOR THEIR MISTAKE. *TR

Engine and Engine Cooling
Filed Feb 3, 200855,000 milesND

WARRANTY UP AT 50,000 MILES AT 55,000 MILES, 'SERVICE ENGINE' LIGHT CAME ON. HAD IT CHECKED AND ENTIRE ENGINE NEEDS TO BE REMOVED AND FIXED VIA CODE 734. COST IS $3,000. TOLD THAT OTHERS HAVE HAD THIS EXACT PROBLEM WITH CADILLAC. *TR

Steering › Column
Filed Jan 18, 200826,000 milesCA

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT WHEN HE PARKS HIS VEHICLE, THE STEERING COLUMN SPORADICALLY LOCKS AND BECOMES EXTREMELY DIFFICULT TO UNLOCK. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE FAILURE MAY BE CAUSED BY A PIN IN THE STEERING COLUMN, THE IGNITION, AND THE CYLINDER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED IMMEDIATELY AFTERWARDS. THE CONTACT FILED A FORMAL COMPLAINT WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 26,000 AND CURRENT MILEAGE WAS 69,343. UPDATED 02/12/08. *LJ THE FRONT DOORS WOULD NOT OPEN

Steering › Column
Filed Nov 1, 200746,000 milesPA

TL*THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE DRIVING 55 MPH, THE CONTACT NOTICED A VIBRATION COMING FROM THE STEERING COLUMN. AS THE SPEED INCREASED, THE VIBRATION WORSENED AND THE STEERING WHEEL WOBBLED. HE TOOK THE VEHICLE TO THE DEALER FOUR TIMES AND THEY IDENTIFIED THE FAILURE, BUT DID NOT OFFER A SOLUTION. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 49,000.

Tires › Pressure Monitoring and Regulating Systems
Filed Aug 14, 200761,000 milesIN

TIRE MONITOR REPORTING ERRONEOUS & INACCURATE READINGS. TOOK THE CAR IN FOR SERVICE TO ROTATE TIRES. DROVE HOME ON THE WAY TIRE MONITOR FLASHES "SERVICE TIRE MONITOR". CHECKED WITH DEALER CAR NOT COVERED BY WARRANTY NOTHING DONE. INACCURATE TIRE PRESSURE READINGS CAUSED OVERFILL ON THE WRONG TIRE AND A GOOD READING ON A TIRE THAT WAS LOW. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Cadillac Deville → · Every Deville year → · How the figures are calculated →