Page 4 of 4 · complaints 151–167 of 167

2009 Cadillac CTS complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Tires
Filed May 6, 20105,000 milesFL

VIBRATION IN STEERING WHEEL, FLOOR AND SEATS. ALSO A THUMPING SOUND COMING FROM TIRES DURING THE FIRST FEW MILES OF DRIVING. AT TIMES THE VIBRATION IS SO BAD YOU CAN SEE THE STEERING WHEEL SHIMMY FROM SIDE TO SIDE. THE DEALERSHIP REPLACED TWO OF THE OEM MICHELIN TIRES WHICH DID NOT RESOLVE THE PROBLEM. THEN THEY FORCE ROAD BALANCED THE TIRES A COUPLE OF TIMES, AGAIN DID NOT RESOLVE THE PROBLEM. DEALERSHIP NOW STATING THEY CANNOT DUPLICATE THE PROBLEM. *TR

Tires
Filed Apr 30, 2010FL

2009 CADILLAC, CTS SEDAN. CONSUMER STATES DEFECTIVE TIRE COMPRESSOR *TGW THE CONSUMER DISCOVERED THE VEHICLE DID NOT COME WITH A SPARE TIRE. THE DEALER INFORMED THE CONSUMER CADILLAC NO LONGER INSTALLED SPARE TIRES, BUT IT CAME WITH A COMPRESSOR THAT PROVIDED FOAM TO INFLATE THE TIRE IN THE EVENT OF A FLAT TIRE. IN FEBRUARY 2010, THE CONSUMERS WIFE HAD A FLAT TIRE. A PASSERBY STOPPED AND TRIED TO INFLATE THE TIRE USING THE COMPRESSOR AND FOAM, THE FOAM WENT IN THE TIRE AND CAME OUT OF THE HOLE. THE END RESULT, WAS NO INFLATION OF THE TIRE. THE CONSUMERS WIFE HAD TO AAA SO THE VEHICLE COULD BE TOWED. ALSO THE TRUNK HAD A LEAK. *JB

Power Train › Automatic Transmission
Filed Apr 25, 20103,924 milesGA

FAILURE OF TRANSMISSION IN 2009 CTS CADILLAC WHILE DRIVING ON INTERSTATE HIGHWAY - PART REPLACED WITH NEW PART BY COMPANY. *TR

Vehicle Speed Control
Filed Apr 6, 2010NY

2009 CADILLAC CTS *GR THE CONSUMER STATED FROM TIME TO TIME, WHILE WAITING FOR A RED LIGHT TO CHANGE WITH HIS FOOT ON THE BRAKE, THE VEHICLE WOULD SUDDENLY SURGE INTO THE INTERSECTION ALMOST CAUSING AN ACCIDENT OR WHEN PARKING AND SHIFTING FROM REVERSE INTO DRIVE, THE VEHICLE WOULD SUDDENLY SURGE FORWARD. THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES, BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE CONSUMER ALSO STATED THE STEERING WHEEL LOCKED WHICH MADE IT IMPOSSIBLE FOR HIM TO TURN THE IGNITION ON. ON THREE OCCASIONS, HE HAD TO CALL FOR ASSISTANCE. *JB

Electrical System
Filed Mar 17, 2010NC

LTR FWD FM ON BEHALF OF (NC) RE DEFECTIVE BATTERY OR ELECTRICAL PROBLEM WITH HER CADILLAC PER CADILLAC'S DOCUMENT ID #2220774, #PIC4979B. *TGW 2009 CADILLAC CTS. ON TWO SEPARATE OCCASIONS, THE CONSUMER RETURNED FROM OUT OF TOWN TRIPS TO FIND SHE WAS UNABLE TO GAIN ENTRY TO OR START THE VEHICLE. ON EACH OCCASION, THE VEHICLE REMAINED PARKED IN THE GARAGE OF HER RESIDENCE FOR A PERIOD OF TWO TO THREE WEEKS RESPECTIVELY. EACH INCIDENT REQUIRED ROADSIDE SERVICE TO TRANSPORT THE VEHICLE TO THE DEALERSHIP. THE ROOT CAUSE OF THE MALFUNCTION SEEMED TO BE BEYOND THE EXPERTISE OF THE DEALERSHIP. THE DEALERSHIP ADVISED THE CONSUMER TO DRIVE THE VEHICLE AT LEAST ONCE A WEEK IN ORDER TO PREVENT THE FAILURE. THE DEALER INSTALLED A TRICKLE CHARGER TO PREVENT THE CONDITION, WHILE THIS IS ONLY A TEMPORARY FIX, LEAVING AN ELECTRICAL DEVICE CONNECTED TO THE CONSUMERS VEHICLE WHILE AWAY WAS A SAFETY CONCERN. *JB

Service Brakes, Hydraulic
Filed Feb 23, 20102 milesNJ

TL*THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT HEARD A SQUEAKING NOISE IN THE REAR BRAKES IMMEDIATELY AFTER THE VEHICLE WAS PURCHASED. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH. HE TOOK THE VEHICLE TO THE DEALER WHO RESURFACED THE ROTORS. WITHIN TWO DAYS, THE SQUEALING NOISE RECURRED. HE TOOK THE VEHICLE BACK TO THE DEALER AND NEW ROTORS WERE INSTALLED IN THE REAR. AFTER A WEEK, BOTH THE FRONT AND REAR BRAKES BEGAN MAKING A SQUEALING NOISE. HE CALLED THE DEALER AND WAS TOLD THAT THEY COULD NOT REPAIR IT AGAIN BECAUSE IT HAD NOT BEEN AUTHORIZED BY THE MANUFACTURER. HE HAD NOT SPOKEN WITH THE MANUFACTURER TO-DATE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 6,200. THE FAILURE MILEAGE WAS 2.

Vehicle Speed ControlCrash1 injured1 killed
Filed Feb 18, 2010NC

TL*THE CONTACT RENTED A 2010 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE VEHICLE ACCELERATED RAPIDLY AND CRASHED INTO A GUARD RAIL WITHOUT THE AIR BAGS DEPLOYING. THE CONTACT CALLED THE POLICE BECAUSE THE DRIVER WAS NOT RESPONDING INSIDE OF THE VEHICLE. THE EMT REMOVED THE DRIVER FROM THE VEHICLE AND HE WAS TAKEN TO THE HOSPITAL. THE DRIVER DIED AT THE HOSPITAL DUE TO BLUNT FORCE TRAUMA. THE MANUFACTURER RECOVERED INFORMATION FROM THE BLACK BOX AND IT REVEALED THAT THE DRIVER WAS PRESSING THE BRAKE PEDAL AND ACCELERATOR PEDAL TOGETHER. THE CONTACT FEELS THE VEHICLE ACCELERATED WITHOUT THE DRIVER PRESSING ON THE ACCELERATOR PEDAL. THE FAILURE MILEAGE WAS UNKNOWN.

Power Train
Filed Feb 9, 201020,000 milesNJ

I WAS DRIVING MY 09 CTS-4 W/ 20,000 MILES ON 12-12-09 @ 40 MPH WHEN I HEARD A LOUD BOOM FROM THE REAR AND THE REAR WHEELS LOCKED. THIS CAUSED A HUGE JERK AND SEVERAL SKIPS ON THE ROAD BEFORE COMING TO REST AFTER A 150 FT SKID (PACED OFF SKID MARKS) . WHEN I TRIED TO DRIVE THE CAR FROM IT'S STUCK POSITION FROM THE MIDDLE OF THE ROAD, THE EXACT SAME THING OCCURRED @ 5 MPH. THE CAR WAS TOWED TO A DEALER. GM AUTHORIZED THE DEALER TO REPLACE THE REAR DIFFERENTIAL ASSEMBLY UNDER WARRANTY SIGHT UNSEEN. THE DEALER DID NOT EVEN REMOVE THE DIFFERENTIAL FIRST TO DETERMINE THE DAMAGE OR DIAGNOSE THE CAUSE. THE SERVICE MANAGER SAID THERE WAS NO SIGN OF FLUID LEAKAGE AND THAT THE DIFFERENTIAL WAS FULL OF FLUID WHEN IT WAS REMOVED. THE DIFFERENTIAL HAS BEEN REPLACED AND THERE HAS BEEN NO PROBLEM SINCE. FORTUNATELY THE CAR DID NOT SKID OFF THE ROAD. HAD OTHER CARS BEEN ON THE ROAD, A CRASH WOULD HAVE OCCURRED. *TR

Service Brakes, Hydraulic
Filed Jan 16, 201050 milesTX

EVER SINCE I TOOK DELIVERY OF MY 2009 CTS THE BRAKES HAVE SQUEALED. CADILLAC DEALER REPLACED BRAKE PADS BUT SAID CADILLAC IS AWARE OF PROBLEM BUT HAS NO REMEDY AS YET. THIS IS OCCURRING ON A DAILY BASIS WITH NO REMEDY OR CONTACT FROM THE DEALER OR CADILLAC WHEN TO EXPECT A FIX. *TR

Vehicle Speed Control
Filed Oct 26, 20091,286 milesOH

2009 CADILLAC CTS HAS BRAKE PROBLEMS. *NJ THE CONSUMER STATED WHEN HE ATTEMPTED TO APPLY THE BRAKES, THE VEHICLE CONTINUED TO ACCELERATE. ON SEVERAL OCCASIONS, THE CONSUMER WENT THROUGH AN INTERSECTION, BECAUSE HE WAS UNABLE TO STOP THE VEHICLE. THE DRIVER SIDE MIRROR VIBRATED OUT OF POSITION. THE DEALER FOUND A CLIP BROKEN INSIDE THE MIRROR HOUSING. *JB

Equipment
Filed Aug 26, 200911,000 milesMN

I PURCHASED A 2009 CADILLAC CTS4, I JUST RECENTLY HAD A TIRE BLOW OUT DUE TO ROAD HAZARD WHICH MADE THE TIRE NOT REPAIRABLE. WHEN I PULLED OVER TO PUT THE SPARE ON I DISCOVERED THERE WAS NO SPARE NO JACK NO LUG WRENCH.,.BUT JUST AN ELECTRIC TIRE PUMP AND A SEAL KIT IN THE WHEEL WELL. LUCKILY I WAS ONLY A FEW BLOCKS FROM HOME BUT MY POINT IS I COULD HAVE BEEN STRANDED IN THE MIDDLE OF NOWHERE WITH NOTHING TO TEMPORARILY FIX/REPLACE THE BAD TIRE. AFTER CONTACTING THE DEALER ON THE FOLLOWING MONDAY THEY ORDERED A TIRE AND REPLACED IT.I QUESTIONED WHY NO SPARE AND THEY COULD NOT ANSWER,JUST SAID "THAT'S GM FOR YOU" THEY SAID THEY COULD ORDER A SPARE TIRE KIT FOR $340.00 WHICH I DID AND JUST REC'D TODAY. WITH THAT BEING SAID,MY QUESTION IS HOW CAN THEY SELL A CAR WITHOUT A SPARE,JACK,LUG WRENCH??? EVERY NEW CAR I HAVE PURCHASED OVER THE LAST 30 PLUS YEARS HAS ALWAYS HAD A SPARE!!.ISN'T IT REQUIRED UNDER DOT REGS. *TR THANK YOU

Structure
Filed Jul 21, 2009350 milesPA

ULTRA VIEW SUN ROOF IMPLODES ON I95 AT 55 MILES A HOUR ON 5 DAY OLD 2009 CADILLIAC CTS. *TR

Power Train
Filed Apr 21, 200945 milesNY

WHEN DRIVING A 2009 CADILLAC CTS THE CAR GENERATES A DRONE, BOOM AND VIBRATION. THIS HAPPENS WHEN ACCELERATING TO OR DRIVING AT HIGHWAY SPEEDS. I BOUGHT THE CAR NEW AND THERE HAS BEEN A PROBLEM HAS BEEN WITH THIS CAR SINCE I TOOK DELIVERY FROM THE CADILLAC DEALER. GM HAS ISSUED A SERVICE BULLETIN (#08-07-30-044B) TO INSTALL RUBBER INSULATORS AND REPROGRAM THE TRANSMISSION CONTROL MODULE. THIS "FIX" DID NOT HELP. IT ONLY MOVED THE ONSET OF THE VIBRATION TO A HIGHER RPM/SPEED. WHEN THE VIBRATION OCCURS THE CAR DOES NOT FEEL SAFE. I AM NOT SURE IF A MECHANICAL COMPONENT IS GOING TO FAIL. THE DRONE IS CONSTANT, DISTRACTING AND ANNOYING WHILE DRIVING. THERE IS ALSO A BOOM NOISE AT 5 MPH WHEN COMING TO A STOP. THIS IS NOT A SMOOTH QUIET SAFE CAR. THE CADILLAC SERVICE MGR SAYS HE DOES NOT HEAR ANYTHING. I DO NOT AGREE. CADILLAC ALSO SAYS THE NOISES ARE INHERENT IN THE VEHICLE AND HAVE NO FIX. THEY ARE MAKING NO ATTEMPT TO FIX THE CAR AT THIS TIME. *TR

Power Train › Driveline
Filed Apr 8, 2009100 milesNY

HEAVY VIBRATION AND LOW PITCH HUM AT APPROX. 45MPH. *TR

Power Train › Driveline
Filed Feb 12, 2009872 milesFL

2009 CADILLAC CTS 3.6 DIRECT INJECT ENGINE. STARTING AT 700 MILES VEHICLE STARTED SHUDDERING BETWEEN 40-75 M.P.H. PER GM THEY ARE AWARE OF THE DESIGN FLAW BUT THERE IS CURRENTLY NO FIX FOR THIS ENGINEERING ISSUE. *TR

Power Train › Driveline
Filed Feb 5, 2009807 milesNY

VIBRATION IN DRIVE BETWEEN 45MPH AND 60MPH. *TR

Power Train › Driveline
Filed Jan 24, 200920 milesNY

VIBRATION IN DRIVETRAIN AT SPEEDS BETWEEN 45 AND 55 MPH. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Cadillac CTS → · Every CTS year → · How the figures are calculated →