Page 4 of 4 · complaints 151–164 of 164

2007 Buick Lucerne complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Electrical System › Instrument Cluster/Panel
Filed Jun 28, 200710 milesMD

TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT WAS UNABLE TO READ THE INSTRUMENT PANEL GAUGES. THE PANEL CAN ONLY BE READ AT NIGHT. HE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER. THE CURRENT MILEAGE IS 2,000 AND FAILURE MILEAGE WAS 10. UPDATED 08/27/07*JB UPDATED 09/18/07 *TR

Electrical System › Instrument Cluster/Panel
Filed Jun 12, 2007200 milesFL

TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE'S DASHBOARD IS DESIGNED POORLY. HE IS UNABLE TO READ THE SPEEDOMETER AND ALL THE OTHER INSTRUMENT PANEL INDICATORS. THE DEALER CHANGED THE LIGHTS, BUT THE FAILURE PERSISTS. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 3,000 AND FAILURE MILEAGE WAS 200.

Interior Lighting
Filed May 24, 2007200 milesOK

CANNOT READ THE ODOMETER OR FUEL GAUGE WHEN DRIVING IN SUNLIGHT. IT IS COMPLETELY DARK WHEN IT IS SUNNY OUTSIDE. DEALER SUGGESTS TINTING WINDOWS?? PANEL HAS BEEN REPLACED, BUT STILL SAME PROBLEM. IS BUICK GOING TO DO ANY THING ABOUT THIS??

Electrical System › Instrument Cluster/Panel
Filed May 22, 2007300 milesOK

TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT SHE IS UNABLE TO SEE THE SPEEDOMETER AND FUEL GAUGE WHEN DRIVING IN SUNLIGHT. THE UNIT WAS PREVIOUSLY REPLACED, BUT THE FAILURE PERSISTS. THE MECHANICS WHO PERFORMED THE REPAIR SUGGESTED THAT SHE TINT THE WINDOWS OR PLACE A SHIELD OVER THE GLASS. THE CONTACT FEELS THAT WILL NOT RESOLVE THE FAILURE. THE VEHICLE WAS PURCHASED FOUR MONTHS AGO. SHE FILED A COMPLAINT SIX WEEKS AGO WITH THE MANUFACTURER, BUT NOTHING IS BEING DONE. THE ENGINE SIZE AND # OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE IS 6,000 AND FAILURE MILEAGE WAS 300.

Suspension
Filed Apr 25, 2007300 milesMI

TL*THE CONTACT OWNS A 2007 BUICK LUCERNE. WHEN DRIVING THE VEHICLE THE STEERING WHEEL HAS TO BE TURNED SLIGHTLY TO THE LEFT TO GET THE VEHICLE TO DRIVE STRAIGHT AND STAY IN THE LANE. THE DEALER STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AT 300 MILES. AT 600 MILES THE SERVICE MANAGER ACKNOWLEDGED THAT THE PROBLEM STILL EXIST AND PERFORMED ANOTHER ALIGNMENT. AN ALIGNMENT WAS DONE FOUR TIMES AND THE PROBLEM STILL EXISTED. THE DEALER ALSO SHIMMED THE ENGINE CRADLE, BUT WHEN THE CONTACT TEST DROVE THE VEHICLE THE FAILURE CONTINUED TO OCCUR. THE CURRENT MILEAGE WAS 1,400, AND THE FAILURE MILEAGE WAS 300. *AK

Electrical System › Instrument Cluster/Panel
Filed Apr 3, 200770 milesOH

TL* - THE CONTACT OWNS A 2007 BUICK LUCERNE. THERE IS NO BACK LIGHTING FOR THE DASHBOARD DURING THE DAY, AND ONE CANNOT SEE THE SPEEDOMETER NOR THE GAS GAUGE. THIS HAPPENS WHENEVER THERE IS A SUNNY AND VERY NICE DAY, TOO MANY TIMES TO COUNT. THE FAILURE MILEAGE WAS 70, AND THE CURRENT MILEAGE WAS 1400.*AK

Electrical System › Instrument Cluster/Panel
Filed Mar 28, 2007TX

BUICK LUCERNE CUSTOMER STATES THAT THE DASH IS TO DIFFICULT TO READ IN THE DAYLIGHT**CC THE CONSUMER STATED THE INSTRUMENT PANEL IS RECESSED DEEPLY. THE PANEL SHOWING THE MILES PER HOUR IS DARK COLRORED, WITH A DARK BACKGROUND, AND A DARK RED NEEDLE, WHICH IS THE SAME ON THE ENGINE TEMPERATURE AND FUEL LEVEL INDICATORS. *JB UPDATED *JB

Electrical System › Instrument Cluster/Panel
Filed Mar 6, 2007TX

2007 BUICK LUCERNE CXL CUSTOMER HAS CONCERNS WITH SAFETY FACTORS**NAR**CC THE INSTRUMENT PANEL IS DEEPLY RECESSED. THE PANEL SHOWING THE MILES PER HOUR IS DARK COLORED WITH A DARK BACKGROUND, AND A DARK RED NEEDLE, WHICH IS THE SAME FOR THE ENGINE TEMPERATURE AND FUEL LEVEL INDICATORS. DURING THE DAY LIGHT HOURS, THE LIGHT SHINING ON THE MILES PER HOUR DOES NOT SHINE ON THESE AREAS AND IT IS VERY DIFFICULT TO READ. THE CONSUMER WAS TOLD THERE WAS NO WAY TO MAKE THE PANEL LIGHTS STAY ON ALL THE TIME . *JB

Electrical System › Instrument Cluster/Panel
Filed Feb 27, 200720 milesNC

DURING DAYLIGHT DRIVING, INSTRUMENT PANEL CAN NOT BE SEEN DUE TO SHADOWS AND NO LIGHTING. THIS INCLUDES THE SPEEDOMETER, SO THAT CAR SPEED IS QUESTIONABLE. DEALER AND GM TECHNICAL CENTER HAVE BEEN UNABLE TO CORRECT PROBLEM. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 12, 20071,100 milesIL

WINDSHIELD DEFROSTER SAFETY COMPLAINT: I HAVE A NEW 2007 LUCERNE AND I JUST USED IT FOR THE FIRST TIME IN A SNOWFALL. UNFORTUNATELY, THE WINDSHIELD DEFROSTER IS AIMED ABOVE THE WIPER BLADES, WHICH MEANS THAT THERE IS NO DEFROSTING OF THE WINDSHIELD BELOW THE WIPER BLADES. AS THE SNOW IS WIPED DOWNWARDS FROM THE WINDSHIELD BY THE BLADES, IT RESULTS IN THE FORMATION OF A LARGE CLUMP OF ICE FORMING IMMEDIATELY BELOW THE WIPERS, TO WHICH THE WIPERS THEN FREEZE SOLID TO THE ICE. SINCE THE WINDSHIELD DEFROSTER IS AIMED ABOVE THE WIPER BLADES, THE ICE CANNOT MELT! THIS IS AN EXTREMELY DANGEROUS SITUATION, BECAUSE THE WIPER BLADES THEN GET COATED WITH ICE, FREEZE TO THE WINDSHIELD AND WILL NOT DEFROST WHILE THEY ARE IN THEIR PARKED POSITION BECAUSE THE DEFROSTER IS AIMED ABOVE THIS PARKED POINT. IN FACT, MY FRIEND WHO ALSO AN IDENTICAL LUCERNE, JUST EXPERIENCED THE SUDDEN BREAKAGE OF THE WASHER FLUID LINE ON THE WIPER BLADE WHEN THE WIPER BROKE FREE OF THIS ICE MASS. THIS IS POOR DESIGN FOR SURE AND A REAL SAFETY HAZARD! *JB

Air Bags › Frontal › Sensor/Control Module
Filed Jan 17, 20071,500 milesFL

AIR BAG & AIR CURTAIN ARE INOPERABLE DUE TO MASH SWITCH IN SEAT THAT CANNOT ACCOMMODATE A PASSENGER IN THE 100 LB. RANGE. BUICK CLAIMS THERE HANDS ARE TIED AND CANNOT MODIFY BECAUSE OF FEDERAL SAFETY GUIDELINES BUT THAT LEAVE THE RIGHT SIDE SAFETY ACCOMMODATIONS UNUSABLE AND DOES NOT PROTECT THE PASSENGER. *NM

Electrical System › Instrument Cluster/Panel
Filed Jan 12, 2007IN

TL* - THE CONTACT STATED THAT WHILE DRIVING HIS 2007 BUICK LUCERNE IN DAYLIGHT, THE DASHBOARD INTERIOR INSTRUMENT PANEL IS NOT ILLUMINATING PROPERLY. IN THE DAYTIME THE CONTACT CAN BARELY SEE THE SPEEDOMETER, FUEL OR TEMPERATURE GAUGE. THE CONTACT HAS TAKING IT TO THE DEALERSHIP AND THEY STATED THAT THEY DON'T HAVE A REMEDY TO REPAIR FAILURE; THEY ARE HOPING TO GET MORE INFORMATION FROM THE MANUFACTURE. *NM UPDATED 02/22/07.*JB

Electrical System › Instrument Cluster/Panel
Filed Dec 15, 20061,230 milesNJ

DT*: THE CONTACT STATED WHILE DRIVING IN DAYLIGHT, THE DASHBOARD ILLUMINATION WAS NOT BRIGHT ENOUGH TO SEE THE SPEEDOMETER. THE DEALER DETERMINED IT OPERATED AS DESIGNED. UPDATED 2/20/2007 - *NM

Electrical System › Instrument Cluster/Panel
Filed Nov 15, 2006FL

DT*: THE CONTACT STATED THE VEHICLE PRESENTED A PERMANENT PROBLEM WITH THE INTERIOR INSTRUMENT PANEL WHICH DID NOT ILLUMINATE PROPERLY DURING THE DAY WHILE DRIVING VARIOUS SPEEDS. ALSO, THE STEERING COLUMN TURNING RADIUS WAS PROBLEMATIC WHEN ATTEMPTING TO PERFORM A U-TURN. THE DEALER WAS CONTACTED AND DID NOT PROVIDE ANY ASSISTANCE. THE MANUFACTURER WAS ALSO CONTACTED AND EXPRESSED THE INSTRUMENT PANEL WAS A MANUFACTURER DESIGN FEATURE THAT COULD NOT BE CORRECTED. NO REPAIRS WERE MADE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Buick Lucerne → · Every Lucerne year → · How the figures are calculated →