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2007 Buick Lacrosse complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Exterior Lighting
Filed Feb 5, 201663,000 milesWA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE HEADLIGHTS FAILED WITHOUT WARNING. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Feb 4, 2016FL

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT A RECALL NOTIFICATION WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). THE DEALER WAS UNABLE TO SUPPLY THE PART BEYOND A REASONABLE TIME FRAME. THE CONTACT WAS EXPERIENCING THE RANDOM FAILURE OF THE LOW BEAM HEAD LAMPS FAILING TO WORK. THE CONTACT HAD TO APPLY THE HIGH BEAMS WHEN THE FAILURE HAPPENED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEADLAMP RELAY. THE CONTACT WAS UNABLE TO OBTAIN THE PART FROM THE DEALER FOR THE RECALL REPAIR FOR LONGER THAN TWO YEARS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Structure › Body › Door
Filed Feb 3, 2016113,729 milesFL

TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED, WHEN TRYING TO OPEN THE FRONT DRIVERS SIDE DOOR, THE DOOR HANDLE BECAME DETACHED FROM THE VEHICLE. THE LOCK AND THE INSIDES OF THE HANDLE WERE STILL CONNECTED, BUT THE DOOR HANDLE WAS SEPARATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,729.

Electrical System
Filed Feb 2, 201667,400 milesVA

HEADLIGHTS WENT OUT WHILE DRIVING - KNOWN ISSUE AND RECALL WITH GM. CAR WOULD NOT START, THOUGH BATTERY WAS DEAD. WENT TO JUMP CAR AND FOUND OUT FUSE BOX AND WIRING HARNESS WAS MELTED LIKE IT CAUGHT FIRE. NUMEROUS SITES ARE SHOWING COMPLAINTS ABOUT THIS SAME ISSUE, MELTING, AND ELECTRICAL ISSUES. CAR WAS PARKED THE NIGHT BEFORE AND WAS NOT STARTED OR MOVED PRIOR TO THIS ISSUE BEING FOUND.

Electrical System
Filed Jan 26, 201688,888 milesMI

PURCHASED A 2007 BUICK LACROSSE LESS THAN 2 MONTHS AGO. WITHIN THE FIRST MONTH THE LOW BEAM HEAD LIGHTS WENT OUT. TOOK BACK TO THE DEALER AND THEY REPLACED THE HEAD LIGHT MODULE. NO THE LOW BEAMS ARE NOT WORKING AGAIN. NOW THE DEALER IS TELLING ME I HAVE A FAULTY FUSE BLOCK UNDER THE HOOD.

Exterior Lighting
Filed Jan 14, 201631,000 milesNH

QUESTION WHY IT'S TAKING BUICK SO LONG TO SUPPLY PARTS FOR THE LIGHTING MALFUNCTION ASSOCIATED WITH NHTSA RECALL # 15V51900 OR BUICK'S RECALL #14291. THE PART IS A SIMPLE RELAY. IT'S BEEN 18 MONTHS SINCE THE RECALL WAS ANNOUNCED. STILL NO NOTICE FROM BUICK TO SCHEDULE A REPAIR. HOW ABOUT NHTSA LOOK INTO WHY.

Exterior Lighting
Filed Jan 7, 201649,500 milesPA

NHTSA RECALL #14V755, ONE YEAR AND NOTHING DONE. LOSS MY DRIVER SIDE LOW BEAM AND REPLACED BULB, NOT SURE IF THIS WAS REALLY PROBLEM OR NOT.

Electrical System
Filed Jan 4, 201637,000 milesMI

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT AN UNKNOWN ELECTRICAL PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/08/16*LJ *TR

Exterior Lighting
Filed Jan 4, 2016IN

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Dec 30, 2015162,895 milesNY

ABOUT ONE YEAR AGO, I RECEIVED A RECALL NOTICE REGARDING THE EXTERIOR LIGHT RELAY. ACTUALLY, THIS WAS AN INTENT TO RECALL SINCE I'M STILL WAITING FOR THE ACTUAL RECALL. HAD THE RELAY REPLACED TWO WEEK BEFORE THE INITIAL NOTICE. WENT TO DEALER, THEY SAID THEY COULDN'T DO ANYTHING UNTIL I RECEIVED AN OFFICIAL NOTICE TO BRING THE CAR IN. "STILL WAITING. REPLACED THE UNIT A SECOND TIME. IT FAILED. ON DECEMBER 28, REPLACED THE UNIT A THIRD TIME ALONG WITH A BATTERY SHUT OFF SWITCH. GUESS WHAT??? THIS TOO FAILED...WITHIN 24 HOURS!!! DO I NEED TO PURCHASE A FEW DOZEN OF THESE RELAYS IN THE HOPES THAT GM WILL COME OUT WITH A FIX?? PLEASE HELP. *JS

Electrical System
Filed Dec 22, 201545,000 milesFL

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE KEY WAS STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION NEEDED TO BE REPAIRED AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT PROVIDED....UPDATED 03-31-16 *BF *TR

Exterior Lighting
Filed Dec 21, 2015NY

I RECEIVED A RECALL NOTICE IN JANUARY 2015 THAT WAS DISCOVERED NOVEMBER 2014 ACCORDING TO GM RECALL INFO. IT IS GM SAFETY RECALL 14291. I CHECKED TODAY, DEC 21' 2015, AND GM INDICATED THERE IS NO REMEDY YET. THIS SEEMS LIKE AN EXCESSIVE PERIOD OF TIME. MAYBE NHTSA SHOULD INVESTIGATE

Exterior LightingCrash
Filed Dec 17, 2015112,000 milesMS

LOW BEAM HEADLIGHTS CAN GO OUT AT ANY TIME WHILE DRIVING. STARTED HAPPENING ABOUT 7/2013. WOULD ONLY DRIVE DURING DAY/ HAD MODULE REPLACED A YEAR AGO WHEN RECALL NOTICE CAME OUT AND HAD LIGHTS FOR A ABOUT 6 MONTHS WITH NO PROBLEM. WAS DRIVING GOING AROUND A CORNER A COUPLE OF MONTHS AGO, LIGHTS WENT OUT AND I WENT INTO DITCH CAUSING A BAD FENDER DENT AND BREAKING MY WINDSHIELD. LIGHTS CAN COME AND GO AT ANY TIME. THANK GOD, NO ONE WAS HURT. THIS COULD BE A MAJOR PROBLEM. YOU CAN USE BRIGHTS, BUT THAT WOULD CAUSE BLINDING THE ONCOMING TRAFFIC.

Electrical System
Filed Dec 17, 2015145,000 milesTX

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE STEERING WHEEL FAILED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL AND THE VEHICLE MADE A GRINDING NOISE WHILE ATTEMPTING TO TURN. THE CONTACT ALSO STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 09E005000 (STEERING) AND NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Dec 16, 2015158,000 milesGA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, BOTH HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT HAD TO ENGAGE THE HIGH BEAM HEADLIGHTS IN ORDER TO VIEW THE ROAD. THE CONTACT STATED THAT THE HIGH BEAM HEADLIGHTS HAD TO BE ENGAGED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 158,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting
Filed Dec 14, 2015127,000 milesPA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE EXTERIOR HEAD LIGHTS FAILED TO ILLUMINATE. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

Exterior Lighting
Filed Dec 9, 2015113,000 milesKY

MY EXTERIOR LIGHTS WENT OUT TWICE LAST NIGHT, WHILE DRIVING DOWN THE INTERSTATE (APPROXIMATELY 70 MPH). I WAS ABLE TO PUT MY FLASHERS ON AND GET OFF EACH TIME. AFTER ABOUT 5 MINUTES THEY WOULD COME BACK ON. I AM NOT SURE WHAT CAUSED THE ISSUE, BUT IT IS VERY CONCERNING. I DID A GOOGLE SEARCH AND APPARENTLY THIS IS A COMMON PROBLEM WITH THE BUICK LACROSSE. BUT I CAN'T SEEM TO FIND ANY KIND OF RECALL ADDRESSING THE ISSUE...

Electrical System
Filed Dec 8, 201563,000 milesVA

PURCHASED CAR 11/2015 WITH 60K MILES. A MONTH LATER, I TURNED ON THE REAR DEFROST WHILE DRIVING. WHEN I CAME HOME, I PARKED AND EXITED THE CAR. THE REAR WINDSHIELD SHATTERED.

Electrical System
Filed Dec 7, 2015105,976 milesPA

THE HEADLIGHT CONTROL MODULE PART OF THE BODY CONTROL FAILED CAUSING LOW BEAM HEADLIGHTS TO BE INOPERABLE. I WAS ADVISED GM ISSUED A TECHNICAL SERVICES BULLETIN ABOUT THIS ISSUE. A RECALL NOTICE MAY BE ISSUED . MY WIFE WAS GOING TO WORK AT 4 AM ON SATURDAY MORNING AND WAS FORCED TO USE HIGH BEAMS TO ILLUMINATE THE HIGHWAY AND LOCAL STREETS.THE DEFECTIVE MODULE WAS REPLACED THIS AFTERNOON .HDM MODULE 2545 CPC 1 15016745 (S) RELAY PARTS COST $60.74 LABOR $114.00 & SALES TAX $10.48 = TOTAL COST $ 185.22.

Exterior Lighting
Filed Nov 30, 201538,000 milesCA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE LOW BEAM HEAD LAMPS FAILED WITHOUT WARNING. THE CONTACT ACTIVATED THE HIGH BEAM HEAD LAMPS TO ILLUMINATE THE ROAD. EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT, THE CONTACT HAD TO ENGAGE THE HIGH BEAM HEAD LAMPS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE DEALER OFFERED TO REPAIR THE VEHICLE, BUT STATED THAT THE REPAIRS WOULD NOT BE FREE OF CHARGE. THE DEALER DID NOT DISCLOSE THE DETAILS OF THE REPAIR TO THE CONTACT. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. THE VIN WAS UNAVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Exterior Lighting › Headlights
Filed Nov 25, 201580,000 milesIL

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE HEADLIGHTS SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

Air Bags
Filed Nov 20, 201550,000 milesLA

TAKAYUKI INFLATOR SO. AIRBAG WARNING LIGHT COMES ON MOST OF THE TIME WHILE DRIVING. TOOK TO DEALER TWICE AND TOLD NOTHING WRONG OR AIRBAG COULD FAIL. NOTHING WAS FIXED.

Air Bags
Filed Nov 10, 201577,000 milesNC

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY AND HAD DONE SO ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000....UPDATED 02/04/16 *BF THE DRIVER SEAT BELT BUCKLE WAS REPLACED AT THE OWNER'S EXPENSE. *JS

Exterior Lighting
Filed Oct 15, 2015WI

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Exterior Lighting
Filed Oct 10, 2015PA

MY LOW BEAM GO OUT WENT WE DRIVING I CHECK RECALL ON LOW BEAM

Exterior Lighting
Filed Oct 5, 201555,000 milesMO

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT 25 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

Exterior Lighting
Filed Oct 1, 2015160,000 milesCT

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE EXTERIOR LIGHTS CAUSED THE VEHICLE TO EMIT AN ABNORMAL NOISE. IN ADDITION, THE STEERING WAS ABNORMAL ON THE PASSENGER SIDE OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED DURING OR PRIOR TO THE FAILURES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.

Electrical System
Filed Sep 29, 2015AR

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Sep 15, 201546,000 milesIN

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL OF THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. AFTER TAKING IT BACK TO THE DEALER, THE COMPUTER AND TRACTION CONTROL WERE REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 46,000.

Exterior Lighting
Filed Sep 14, 2015CA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT ALSO STATED THAT THE LOW BEAMS FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Air Bags
Filed Sep 10, 201550,000 milesMI

THE SEAT BELT LIGHT FOR THE PASSENGER SEAT COME ON INTERMITTENTLY WITH OR WITHOUT ANYBODY SITTING IN THE SEAT. WHEN THIS HAPPENS WHEN SOMEONE IS SITTING IN THE SEAT THE AIR BAG LIGHT SWITCHES FROM ON TO OFF.

Exterior Lighting
Filed Sep 9, 2015114,000 milesOH

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) IN JANUARY 2015. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT THE RECALL REMEDY WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT FELT THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 114,000. UPDATED 11/06/15*LJ THE CONSUMER STATED BETWEEN 09/09/15 AND 09/28/15, SHE EXPERIENCED TWO MORE INCIDENTS WHERE THE LOW BEAMS LIGHTS WENT OUT WHILE DRIVING. UPDATED 04/05/16.*JB

Exterior Lighting
Filed Sep 8, 201560,366 milesMI

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEAD LAMPS FAILED. THE FAILURE OCCURRED ONCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE EXTERIOR LIGHTING; HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 60,366. MA 10/25/15 *CN

Exterior Lighting
Filed Sep 4, 201595,000 milesIA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING THE VEHICLE AT NIGHT, THE LOW BEAM HEADLIGHTS WOULD NOT OPERATE. THE CONTACT INDICATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER AND A RELAY WAS REPLACED, BUT THE FAILURE CONTINUED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 95,000. UPDATED 10/9/15 *LN *CN

Exterior Lighting
Filed Sep 1, 2015108,000 milesTX

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER HAD NOT DETERMINED A SOLUTION TO DETER THE FAILURE. WHEN THE VEHICLE WAS STARTED, THE LOW BEAM HEADLIGHT EXPLODED ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 108,000.

Air Bags
Filed Aug 25, 201585,000 milesIN

SOMETIMES WHEN I AM DRIVING MY ICON FOR THE AIRBAGS IS ILLUMINATED ON MY DASH, WHICH I SUPPOSE MEANS THAT MY AIR BAGS ARE NOT ACTIVATED. WHEN I WENT TO ANDY MOHR BUICK IN FISHERS, IN. 46038, I QUESTIONED THEM ABOUT IT. AND THEY SAID THEY DID NOT KNOW WHAT WAS CAUSING IT, AND THEY WOULD HAVE TO PUT IT ON THE ANALYZER AND FIND OUT WHAT WAS WRONG AND THAT COULD COST SEVERAL HUNDREDS OF DOLLARS. SO I CALL GM AND THEY PAID FOR IT. I WAS TOLD THAT IT WAS THE PERSONAL BODY MODULE AND WOULD RUN AROUND $1300. I NEW ABOUT THE KEY RECALL AND THOUGHT THAT MIGHT HAVE SOMETHING TO DO WITH IT. SO I WAITED UNTIL BUICK FIXED MY KEY PROBLEM, BUT THE AIRBAG DID NOT GO AWAY. THEN THE NEXT (LIGHT RECALL) CAME UP, WHICH IS STILL NOT REMEDIED SO I DO NOT KNOW IF THAT IS NOT A PART OF THE PROBLEM. SINCE, I BOUGHT THE CAR FROM MY ELDERLY NEIGHBOR, SHE SAID THAT SHE COMPLAINED ABOUT IT SEVERAL TIMES TO THE BUICK DEALER, (ANDY MOHR) AND THEY DID NOT DO ANYTHING. THEY TOLD HER THAT WHENEVER IT HAPPENS TO BRING THE CAR INTO THE DEALERSHIP. WELL, WITH ALL INTERMITTENT PROBLEMS IT IS VERY HARD FOR A PERSON TO GET THE CAR TO THE DEALER WHILE IT IS HAPPENING. AND ALL OF THESE DIAGNOSTIC CHARGES ARE VERY EXPENSIVE. AND IF YOU PAY FOR A REPAIR AND THEN THERE IS A RECALL, YOU NEVER GET YOUR MONEY BACK FROM THE MANUFACTURE. READ SOME OF YOUR COMPLAINTS AND YOU WILL SEE THAT I AM RIGHT, SO THE POOR CONSUMER HAS TO WAIT AND DRIVE AN UNSAFE VEHICLE UNTIL THE SLOW WHEELS OF GOVERNMENT FINALLY MAKE THE MANUFACTURE DO

Exterior Lighting
Filed Aug 25, 201542,000 milesFL

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING 40 MPH, THE HEADLIGHTS FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

Exterior Lighting
Filed Aug 21, 2015IN

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Exterior Lighting
Filed Aug 21, 2015OH

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART NEEDED FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Exterior Lighting
Filed Aug 20, 201514,850 milesCA

TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING AT 30 MPH, THE LOW BEAM HEADLIGHTS FAILED WITHOUT WARNING. THE HIGH BEAMS HAD TO BE ACTIVATED IN ORDER TO CONTINUE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,850.

Exterior Lighting
Filed Aug 13, 201580,000 milesTN

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADLIGHTS SHUT OFF. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE HEADLIGHT SENSOR MODULE WAS REPLACED. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE REMEDY WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

Service Brakes
Filed Aug 13, 201560,000 milesAL

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE KEY CAUSED THE FAILURE. THE KEY WAS REPLACED. IN ADDITION, THE ABS/TRACTION CONTROL WARNING LIGHT ILLUMINATED, THE HIGH BEAM AND LOW BEAM HEAD LIGHTS WOULD NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF FAILURES. THE FAILURE MILEAGE WAS 60,000.

Exterior Lighting
Filed Aug 11, 2015CA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) AND STATED THAT THE PART AND THE PERMANENT REMEDY WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

Exterior Lighting
Filed Aug 11, 201595,000 milesIA

ON JULY 20 I FILED A REPORT WITH THE IOWA ATTORNEY GENERAL. I NEXT RECEIVED A LETTER DATED JULY 27 FROM THE IOWA ATTORNEY GENERAL THAT ALL MY INFORMATION HAD BEEN SENT TO THE NHTSA. TODAY I CHECKED WITH THE NHTSA TO GET AN UPDATE ON WHAT IS HAPPENING. THEY SAID THAT THEY DO NOT HAVE ANY RECORD ON MY PROBLEM. I CONTACTED THE IOWA ATTORNEY GENERAL OFFICE AND THEY ASSURED ME THAT EVERYTHING WAS FORWARDED ON JULY 27 TO THE NHTSA. I AM WANTING TO KNOW WHAT THE LATEST STATUS IS AND CURRENT INFORMATION. [XXX] [XXX] SANBORN, IA. 51248 [XXX] HOME [XXX] CELL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Exterior Lighting
Filed Aug 7, 2015100,000 milesMD

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT 55 MPH, THE HEADLIGHTS AND TAIL LIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TEMPORARY REMEDY WAS PERFORMED; HOWEVER, THE FAILURE RECURRED WITHIN 24 HOURS. THE REPAIRS WERE UNKNOWN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Exterior Lighting
Filed Aug 4, 2015MA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Exterior Lighting
Filed Jul 20, 2015KY

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) WAS RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power TrainFire
Filed Jul 15, 2015IL

I WAS GETTING OFF OF WORK AND AS I TRIED TO OPEN MY CAR I NOTICED THE REMOTE WASN'T WORK. AS I APPROACHED MY VEHICLE I SMELLED SOMETHING BURNT. FIGURED IT WAS COMING FROM THE ALLEY. I NOTICED MY WINDSHIELD WIPERS WERE UP. I MANUALLY OPENED THE CAR AND IT SMELLED WORSE OF BURNT. NOTICED THAT NOTHING WAS WORKING INSIDE MY VEHICLE. I CALL SECURITY TO COME AND HELP ME AND AS WE OPEN THE HOOD IT SMELLED JUST AS BAD. WE NOTICED THAT THE FUSE BOX HAD A MELTED HOLE IN IT. ONCE IT OPENED SEVERAL FUSED WERE BURNT. I HAVE READ THAT SEVERAL PEOPLE HAVE HAD THE SAME ISSUE. I WISH U LET US UPLOAD PICTURES OF THIS INCIDENT. WHAT IF WHILE DRIVING MY CAR HAD CAUGHT ON FIRE OR SOMETHING WORSE COULD HAVE HAPPENED TO ME OR MY CHILD. LUCKILY I WAS OUT OF MY VEHICLE WHEN THIS PROBLEM OCCURRED. THIS ISSUE HAS TO BE LOOKED AT. NOW I HAVE TO TOW MY CAR OUT OF MY WORK GARAGE PAY FOR THAT AND THEN PAY FOR MY VEHICLE TO GET FIX WHICH WE SHOULD DEFINITELY GET REIMBURSED FOR IT BECAUSE IT'S OBVIOUS THAT THIS IS A RECURRING ISSUE THAT HAS NOT BEEN FIXED. IT CAN TURN OUT TO BE A BIG LAW SUIT AGAINST BUICK. I HAD THE SAME ISSUE ALSO WITH THE HEADLIGHTS. I WOULD BE DRIVING AT NIGHT AND OUT OF NO WHERE MY LIGHTS WOULD JUST SHUT OFF. HAD TO REPLACE THAT ALSO. . .UPDATED 07/21/15 *BF UPDATED 11/9/2015 *JS

Exterior Lighting
Filed Jul 9, 2015MN

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/09/15*LJ UPDATED 12/10/15 *JS

Exterior Lighting
Filed Jul 6, 201575,000 milesCA

TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING). WHILE DRIVING 50 MPH, THE EXTERIOR LIGHTING FAILED. THE CONTACT PROCEEDED TO DRIVE HOME USING THE FOG LIGHTS AND HIGH BEAMS. THE FIRST TIME THE CONTACT EXPERIENCED THE FAILURE WAS IN DECEMBER OF 2013. THE VEHICLE WAS REPAIRED BY THE DEALER ON MARCH 18, 2014. THE MANUFACTURER WAS NOTIFIED. THE RECALL NOTICE WAS ISSUED AFTER THE CONTACT PAID FOR THE REPAIR AND THE MANUFACTURER WOULD NOT REIMBURSE THE CONTACT UNTIL THE PART WAS AVAILABLE AND THE REPAIR WAS COMPLETED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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