2019 BMW X5 complaints

Subject: Complaint Regarding Water Intrusion and Electrical Failures in 2019 BMW X5 To Whom It May Concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the Problem Water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted in: 1.Failure of the infotainment system (screen not functioning). 2.Inability to start the car (starter not activating). 3.Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on Safety •A malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •Turn signal failures reduce the audible warning, increasing the risk of accidents. •Water-damaged electrical components could lead to further issues, such as shorts or fires. Research and Observations After researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for Action I respectfully request that the NHTS

Our 2019 BMW X5 triggered a warning light requiring us to pull over immediately and tow the vehicle to the nearest dealer. It currently has 35,000 miles and the dealer informed us that the oil pump failed. After research and discussion with the dealer this has occurred with multiple 2019 X5's at that particular dealer as well as others. BMW has not issued a recall or extended warranty for the oil pump that is included in the B58 Engine. That particular oil pump has casing that is made of plastic that is known to fail. In the 2020 model they then replaced that casing with metal. It is clear BMW knows of this issue and is not taking action to ensure the consumer's safety and investment is addressed.

I am writing to file a complaint against BMW for the replacement of the starter in my 2019 BMW X5 (VIN # [XXX] ) which I had to pay for out of pocket in March 2024. My vehicle failed to start after repeated attempts. After a call to the dealership they told me I would have to have it towed to the dealership at my own expense at a total of $266 for them to assess. The dealership confirmed that the starter needed replacement which cost me an additional $1736.78 out of pocket. After receiving a recall notice from BMW, I learned that this issue is related to a known safety defect with the starter which can lead to electrical overload, overheating, and in rare cases a fire risk. Given that I had to replace the faulty starter before the recall was issued, I am requesting reimbursement for the costs I incurred -$2002.78 which includes the towing charges and starter replacement. I reached out to Joseph Battle (Service Advisor) at BMW of Nashville, and he informed me that reimbursement is not possible only a software upgrade. This response is unacceptable, as I should not have to bear the cost for a safety issue BMW has since acknowledged. I kindly request reimbursement for the full amount of $2002.78. Please review the attached invoices and recall notice. I look forward to your prompt response and resolution of this matter. [XXX] and [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Starter: The vehicle did not start at 44,000 miles. The local repair shop replaced a new starter for $1,100

The contact owns a 2019 BMW X5. The contact received notification of NHTSA Campaign Number: 24V576000(Electrical System, Engine and Engine Cooling). The vehicle was taken to the dealer where it was discovered that the recall software update remedy could not be completed due to the telemarket control module failing and needing to be replaced prior to the recall remedy. The vehicle was not repaired. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline to file a safety complaint. The failure mileage was 60,000. Parts distribution disconnect.

Driver seat is ripped at the base interior The seat frame is not mounted to the base.

Fuel door does not open. BMW is fixing it under warranty. Other vehicle owners may not have an extended warrants and this fix is expensive. Not being able to put gas in your car is a serious problem. Please look into this.

Factory seal on headlight assembly weakens causing headlamp to retain water

At 112,589 miles the oil level is never reaching full capacity, replaced oil levelling sensor, that did not resolve issue. Dealer stated oil pump starting to fail.

The contact owns a 2019 BMW X5. While the contact's wife was stopped and sitting in the drive-thru, the vehicle shut off. The vehicle was restarted; however, the vehicle failed to start as intended. In addition, the contact stated that the failure occurred while his minor children were inside the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The contact received notification NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

The contact owns 2019 BMW X5. The contact stated that the vehicle was designed with the engine Auto Start/Stop system. The contact stated while at a complete stop and releasing the brake pedal, the engine failed to restart automatically. The contact stated that upon depressing the Push to Start button, the vehicle failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired. The contact later received notification of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling) which the contact related to the failure. The manufacturer was contacted for reimbursement and referred the contact to the dealer. The vehicle was taken to the local dealer, where it was inspected, and the dealer confirmed that the independent mechanic had installed the correct part; however, the dealer later informed the contact that the manufacturer had denied the claim for reimbursement. The failure mileage was approximately 140,000.

The contact owns a 2019 BMW X5. The contact received notification of NHTSA Campaign Number: 24V576000 (Electrical System; Engine and Engine Cooling). The vehicle was taken to the dealer and the recall repair was performed. The contact stated that after the repair was performed, the vehicle failed to start after several attempts. The contact was eventually able to start the vehicle and the vehicle was driven to the dealer. A diagnostic test was performed, and it was determined that the starter was weak and needed to be replaced. The contact was referred to the manufacturer but was offered no assistance. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

The contact's husband owns a 2019 BMW X5. The contact stated while her husband was at a complete stop at the red traffic light, the vehicle stalled. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the starter had failed and needed to be replaced. The vehicle was repaired at the contact's expense. The contact later received notification of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling), which the contact related to the failure. The vehicle was taken to the dealer, where the recall repair was completed. Additionally, the dealer was contacted for reimbursement regarding the expenses sustained due to a failure related to the safety recall, but did not provide assistance. The manufacturer was not notified of the failure. The failure mileage was 84,433.

“shark fin” GPS antenna because unglued allowing water into the electrical system in the roof. This caused a malfunction that disabled the emergency call functions, GPS location service for emergency calls and GPS functions. The issue is the TCB component due to faulty waterproofing. It also makes hands free calling impossible which makes following hands free laws more difficult. Upon investigation and BMW’s admission, it is a very common problem for 2019 X5s unrelated to any driving conditions etc.

The contact owns a 2019 BMX X5. The contact stated while parked, the vehicle stalled; there was an abnormal odor coming from the outside of the vehicle. No warning light was illuminated; however, the "Engine Overheating" message was displayed on the instrument panel. The failure occurred on several different occasions. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be reprogrammed. The vehicle was repaired however, the failure still occurred. The vehicle was towed back to the dealer to get a diagnosis; the contact received a diagnosis stating that the starter motor needed to be replaced. The contact did research and was made aware of NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 65,397.

BMW jerking and shuttering sensation and rough grinding noise when driving at low speed 2-5 mph and while turning at 2-5 mph. Safety was put at risk with while turning with oncoming traffic and when vehicles directly behind me. The problem has been reproduced and confirmed by the BMW dealership service department. The service department change the left tire and replaced the transfer oil on 5/10/23. This did not solve the problem. The vehicle was returned to dealership for same reason on 7/19/24 and the dealership replaced the right tire. The problem still exists. The vehicle has been not been inspected by the manufacturer, police, insurance representative. No warning lamps or messages appear to diagnose the problem.

Reference recall No. 24V-576, I believe the issue reported in the recall is related to the 'Auto Start' feature of the vehicle. As a result of this failure, the safety issue can be much serious than what is stated in recall. In addition to the electrical overload of the starter, leading to risk of fire, the vehicle will not start, unable to shift out of Park therefore, potential of stranding the vehicle and the passengers in the middle of the road. The following occurred on [XXX]. at 2:30pm, we( my wife, 2 daughters and I) were traveling [XXX] in Tracy, in the fast lane in our 2019 X5. Auto Start feature was active, when I pressed on the gas pedal, engine suddenly turned off. The car would not start. There was no warning or any error message. We were stuck in the middle of the fast lane in heavy traffic and cars were passing on the both sides, making it impossible to be even get out and walk to safety. I tried to restart the car multiple times with success. We felt in danger of being struck by another vehicle. Luckily, the CHP was a few minutes behind us and stopped to help us. We tried to put the vehicle in Neutral so it can be pushed out to the side and not block traffic. I called the East Bay BMW and the Road Assistance for help with putting the vehicle in Neutral but I was told it can’t be done. The CHP (2 officers) and I tried to put the car in neutral but without any success. I with EastBay BMW and was told that noting can be done to put the vehicle in Neutral. The only

On November 9, 2023, I was driving out of town to visit a friend. I had been on the road for 1.5 hours and driven approximately 100 miles. When the vehicle approached a stop sign and came to a stop, the auto stop function turned the engine off. When it was my turn to proceed, I disengaged the brake, but the vehicle's auto start function failed to turn on the engine. I put the car in park and pushed the start button once. In doing so, the car attempted to restart itself multiple times, without success. I could hear the vehicle "cranking", but the car never started. Shortly thereafter, the cranking sound stopped, and white smoke filled the cabin through the air vents. It smelled like burning plastic. I grabbed my belongings and evacuated the area. Once outside of the vehicle, I could see white smoke bellowing out from underneath the vehicle. There were no warning messages or any other issues prior to the failure. The car was towed over 100 miles to the dealership where they confirmed an internal short circuit caused the starter to fail. The dealership replaced the starter. I do see there is a recall for the starter. However, I believe my issue is different. The vehicle failed to restart due to the recently identified programming issue, causing the starter to malfunction. The starter failure was not due to excessive attempts to start the vehicle, as I only pushed the start button one time.

The contact owns a 2019 BMW X5. The contact stated that after starting the vehicle and driving at an undisclosed speed, the vehicle made abnormal sounds. No warning light was illuminated. The vehicle was taken to the dealer, where the contact was informed that the engine oil pump needed to be replaced; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,000.

Plastic oil pump housing/internals start to deteriorate and get metal debris into engine. 2019 ONLY.. bmw silently fixed this issue in 2020 models leaving anyone with the previous year stranded

The contact owns a 2019 BMW X5. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the starter had failed, causing the battery failure. The contact was informed that the starter and battery needed to be replaced. The vehicle was repaired. The contact stated that after the vehicle was repaired, the contact became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); which the contact related to the failure however, the part to do the recall repair was not available. The contact called the dealer, and it was confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 67,000.

BMWUSA failed to advise me of B120524 starter recall. As a result of their failure I have incurred damages that the manufacturer is unwilling to reimburse.

The contact owns a 2019 BMW X5. The contact stated that when attempting to start the vehicle, it failed to start and a burning odor was present. The starter had begun smoking. The smoke had settled itself. The fire department was not at the scene. No police report was filed. There were no injuries reported. The vehicle had been towed to the dealer where it was diagnosed that the starter failed causing the starter to catch fire internally and needed to be replaced. The starter was replaced. After having the vehicle repaired the contact did some research and discovered that the failure was related to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The dealer was then contacted a second time and confirmed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was 50,000.

The contact owns a 2019 BMW X5. The contact stated while the vehicle was parked, the vehicle failed to start. Additionally, there was a burning odor on the inside and outside of the vehicle while the vehicle was occupied. The contact stated that the VIN was not included in NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). No warning light was illuminated. The vehicle was not drivable and was towed to an independent mechanic who diagnosed the vehicle with starter failure. The vehicle was towed to a dealer and the dealer confirmed that the starter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was included in the recall; however, the contact had not yet received the recall notification letter. The failure mileage was 43,699.

My Engine starter failed at 43234 miles and left stranded at traffic light. when the traffic light turned green. It would not start again. I took it to the dealership and they replaced the starter.

The contact owns a 2019 BMW X5. The contact stated that while at a stop light, the vehicle suddenly shut off and failed to restart. During the failure, the message "System Overheated" was displayed. The vehicle was towed to the local dealer who replaced the battery, but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the starter motor was faulty and needed to be replaced. The starter motor was replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.

The emergency call system malfunction displayed. Upon taking vehicle to a BMW dealer for inspection, I was informed that the antenna needed to be replaced for $2000.00 to fix the problem. I did research and found that other owners of the same make and model as well as prior and later models have had the same issue. The shark fin antenna allows water ingress into the components which causes internal damage, this could possibly lead to other electrical problems that could present while the vehicle is in motion. What if an owner gets into an accident and the SOS/emergency call is unable to deploy due to this faulty antenna leakage.

My backup camera is so dim at night I cannot see many obstacles. The dealer adjusted the camera to maximum brightness, but it's still so dim that I cannot see pedestrians wearing dark clothing and other obstacles behind me. Only the acoustic warning has prevented me from hitting an object or running into a person. I have talked to many other owners of this year BMW X5, and all of them have a similar complaint. The dealer adjusted the camera to its maximum night-time brightness but to no avail. The dealer then told me BMW designed the camera to be hard to see at night. I have normal night vision, as confirmed at my yearly vision exam by a licensed ophthalmologist, so I find it dubious that BMW would make their backup camera too dark to use at night. I found that shinning a bright light at the lower-left area of the instrument binacle causes the backup camera image to become much brighter and solves the visibility problem. Therefore, I think there is a BMW SW problem that dims the rearview camera too much when it believes it is night time.

The contact owns a 2019 BMW X5. The contact stated that the vehicle was communicating with the SOS department while no incident had occurred. The vehicle was taken to the dealer, where it was determined that a water leak in the rear antenna of the vehicle had caused the electronic malfunction. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 44,500.

After receiving a very expensive repair quote, I looked on here and read multiple complaints of emergency call system malfunction causing gps not to work/ malfunction due to leaking in the shark fin. This is a major safety concern due to poor design and build quality of the vehicle.

Driver Restraint Malfunction warning light turned on while driving and stated dangerous driving conditions and to see a Dealer immediately. The Dealer diagnosis was a faulty airbag wire harness due to rubbing against the metal which caused the airbag light to malfunction. Car had 47500 miles but BMW did not cover this faulty wiring under warranty. Should be a recall on faulty wiring.

The contact owns a 2019 BMW X5. The contact stated that the vehicle failed to start as needed. There were no warning lights illuminated. The vehicle was towed to the dealer and a diagnostic test was performed. The dealer stated that a software in the key fob and the vehicle needed to be updated. The contacted had not been notified of the update. The dealer informed the contact that had the vehicle had been brought to the dealer for the last oil change, the contact would have been informed of the necessary software update. The manufacture was not made aware of the failure. The failure mileage was unknown.

Dash lights dim to the point where they are barely visible. Safety concern issue by not being able to see in daytime. Yes and was told its a issue from BMW. There are no warnings or messages, just purchased the vehicle used and thought it was something that needed repaired. Very concerned about safety!

On the date below, a warning banner and chime signaled that our car's emergency communication system was not functional. Soon after, we noticed that the navigation system was "lost"; ie, showing our car in a different state, sometimes in water, incorrect displays of speed limits being shown, etc. Vehicle was evaluated at a BMW dealership, and the primary defective part was found to be the "sharkfin" on the roof. Water entered the roof structure (not the interior of the car) via this sharkfin, and resulted in damage to the TCB, which reportedly controls many of the car's more-advanced electrical functions. Due to unfortunate clauses in warrantees on the car--both BMW certified pre-owned coverage, and also a 3rd party service contract that was purchased at the time of purchase, from the BMW dealer, as a bumper-to-bumper "platinum" supplement to the certified pre-owned warranty, are currently in effect for this car--this defect is NOT covered. Cost to repair all involvedf parts is approximately $5,000. As a consequence of this expense, it has not been repaired, and likely will not be in the near future. A Google search about this issue yielded numerous identical incidents involving this same model/year of BMW. Several owners wondered if a recall was needed, since it is clearly a manufacturer defect with clear-cut and repeated ramifications, is very costly to repair (so is likely to NOT be repaired, in many instances), and is subject to a loophole in warranty coverage. My impress

This vehicle has only 36,000 miles, and there is a known issue with the knee airbags. See attached notice. My driver's side knee airbag warning light recently went on, but BMW refuses to remedy the problem. They should be required to recall and cover the cost of the repair.

Car will not start until many attempts are made. Walking up to the car with key in hand causes alarm to go off. Car remote fails to unlock the door and must be unlocked manually but alarm still does not turn off. Time and date reset to the wrong time and date after turning off car and turning it back on.

Seems I have read multiple complaints of emergency call system malfunction causing gps not to work/ malfunction due to leaking in the shark fin. This is a major safety concern due to poor design and build quality of the vehicle. This concern should be up most important that this area is recalled, replaced, and sealed to ensure safety for all.

The contact owns a 2019 BMW X5. The contact stated that while at a stop light, the automatic engine shut off was activated but after releasing the brake pedal, the transmission erroneously shifted to neutral, and the engine did not restart. The contact stated that the failure had occurred on multiple occasions while in traffic. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The VIN was not available. The failure mileage was 55,000.

Vehicle is out of warranty. Car only has 36K miles and passengers restraint system malfunction appeared. It basically says that the passenger airbag won't deploy due to this malfunction. Union diagnosis ilthe culprit is a defective seat occupancy mat sensor module and the seat mat. Both parts should be recalled as this failure occured without outside influence. This is a extremely important component that can fail at any moment in the 2019 X5 Xdrive50i.

A portion on the Airbag system was/is disabled due to an issue, known to BMW, with the wiring harness connected to the passenger seat. It is available for inspection if requested. Normal movement of the electric seat in turn pulls a wiring harness that failed by being "chaffed". This flaw results in a "Restraint System Error", passenger side - a significant problem since this harness controls an integral safety system of the vehicle and ultimately disables part of the airbag system until repaired. During inspection at the dealer's service center, the car was connected to a fault reader that reported a wiring harness/module failure due to "chaffing". This chaffing caused a short that triggered the warning light and deactivated a key air bag safety feature. I was told that normal movement of the passenger seat moves the wires and causes the system failure. After consulting with my Service Advisor, the repair was explained as "installation of a new, modified (longer) wiring harness that allows for rerouting of the wires so that the condition is corrected" What alarmed me as a consumer was when I asked if they were sure this would fix the problem, the dealer told me they see it quite often and 99% of the time it is a problem with the original design and routing of the harness. From my perspective, this indicates BMW acknowledges this is a known problem impacting the safe operation of the vehicle. The repair requires removal of the entire center console and replacing and rerouting

Today, we experienced a some kind of sudden stop in a normal speed driving. Red alert car symbol flashed on our dashboard. It is without stepping on a break but it’s like our car is braking or like abrupt stopping. No car or any object that may hinder in front of us. It was scary coz there’s car behind us in a good speed. I don’t feel like it’s safe for what we had experienced today. Please try to look at it before anything like this scenario to happen again. I am and anyone else is into safety that’s why we choose this vehicle.

TELEMATICS CONTROL UNIT HAS FAILED AND HAS WATER INGRESS. THIS CAUSES THE ONBOARD EMERGENCY SOS SYSTEM TO FAIL AND NOT WORK, MAKE FALSE CALLS AND RISK A DRIVER ABILITY TO MAKE AN EMERGENCY CALL OR FOR THE VEHICLE TO CALL FOR HELP. THIS ALSO POSES A RISK IN THAT WATER SEEPS INTO THE INTERIOR OF THE CARS SHELL THROUGH THE ANTENNA. CREATING RUST, MOLD AND DECAY. WHICH WILL EVENTUALLY AFFECT THE INTERIOR OF THE VEHICLE, HEAD LINER AND EVENTUALLY PASSENGERS THROUGH ENVIRONMENTAL FACTORS. THE CAR EVENTUALLY HAS TO BE GARAGED OR COVERED AT ALL TIMES IN EVENT OF RAIN OR SNOW. THIS HAS BEEN SEEN WIRH OWNERS OF THIS PARTICULAR MAKE, MODEL, YEAR SERIES. UNFORTUNATELY, MORE PEOPLE HAS YET TO EXPERIENCE THIS ISSUE IF THEOR VEHICLE IS ALWAYS GARAGED OR COVERED

Recently, the display behind the steering wheel has turned off twice while driving on the highway. This display contains the speedometer, meaning there was no way to gauge vehicle speed while driving. The problem is random; no warnings were shown, but keeping the car off for a couple of hours before turning it back on has brought the display back temporarily.

Passenger restraint system failed message states bring to dealer ASAP dealer states there will be a charge seems to be a common problem recall???

BMW "did not" issue a recall notice for this known issue for my VIN. They were aware of this issue and corrected it based on the latest software update 11/2022.56. The problem is older software versions can cause the battery to completely drain even when the engine is not running and make you deserted anywhere, which is a safety issue. Also, since the battery can be fully drained, your booster brakes also will not work during the start of the engine, which can again cause risk when starting. BMW did not advise customers regarding this safety issue. In my case, My battery was completely drained, and I had to replace my battery. Details of the defect from the latest software update release notes are mentioned below. The concern is why BMW did not issue a recall notice to customers like me. I hope NHTSA can take the necessary action on this and issue a proper recall notice. "Recall of automatic transmission/ EGSsoftware:(USA/CANADA) The current software version of your vehicle may mean that the electronic transmission control continues to consume energy after parking the vehicle and may result in the total discharge of the 12 V vehicle battery. A Vehicle start can no longer be ensured in this case. This malfunction is rectified by the upgrade 11/2022.56. The corresponding special defect code is 0024720100" (Photo attached)

Dealer service finally diagnosed AC refrigerant leak through evaporator on a vehicle less than 40,000 miles and just over 4 years. The symptom (hissing sound from vent) has started before 30,000 miles or 3 years, but dealer service indicated it is just a fan noise. Unsafe to drive in 90 degF+ weather without an AC.

The contact owns a 2019 BMW X5. The contact stated while having the vehicle washed, the technician became aware that the floor carpeting on the front driver’s side was wet and had mold and mildew. The vehicle was taken to the dealer that stated that the vehicle was experiencing the failure listed in TSB: SIB 64 04 21; however, the vehicle was not covered under the service bulletin and advised to contact the manufacturer. The vehicle was not repaired. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 59,000.

Dear Sir This is regarding my 2019 BMW X5 VIN [XXX] , purchased on 5/28/2019 from BMW Orland Park IL. I encountered ‘Reduced engine power’ message on 5/8/2023. This vehicle was driven about 40000 miles at that time. BMW Orland park diagnosed the root cause and fixed it on 5/10/2023. They replaced faulty lower radiator blind. I am surprised and worried that top luxury brand SUV had this problem so early and right around warranty expired. I asked service advisor of any recall, but unfortunately he didn’t find anything. I spent $802.37 + tax, for this repair very early in the BMW vehicle’s life. I would appreciate if you can research/investigate this problem with 2019 BMW X5, whether it’s eligible for recall or free repair. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 BMW X5. The contact stated while driving at an undisclosed speed, the horn and turn signals were inoperable. Additionally, the windshield wipers remained on constantly and failed to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000. The VIN was unavailable.

Vehicle airbag/seatbelt warning light on 9/2022. Airbag (seatbelt) module replaced. Caused by condensation or leak due to BMW not sealing cupholders and placing KEY SAFETY EQUIPMENT directly under unsealed cupholders. I was told other modules likely damaged but airbags and seatbelt were first to go out. 2023 April/May - steering issues. Windshield wipers run continuously and cannot be turned off. Horn and turn signal also stopped working. Need steering column replaced. BMW said possibly also related to cupholder defect. I am concerned the unsealed cupholders are going to kill someone if airbags deploy unnecessarily or seatbelt/airbags fail. BMW should have not placed KEY safety equipment under unsealed drink holders.