2012 Audi Q5 complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL

TAKATA RECALL: I RECEIVED THE TAKATA RECALL 69N1 FOR TAKATA SDI DRIVER FRONTAL AIRBAG FOR MY 2012 AUDI Q5. THE RECALL NOTICE ALSO NOTIFIES ME THAT A RECALL REPAIR IS NOT YET AVAILABLE DUE TO UNAVAILABLE PARTS. AUDI OF AMERICA INFORMED ME THAT THEY ARE NOT LOANING OUT VEHICLES TO THOSE AFFECTED BY THE RECALL SINCE NOT AUDI VEHICLES WORLD WIDE HAVE NOT HAD A INJURY OR DEATH DUE TO THE AIRBAG. I DO NOT WANT TO BE THE FIRST AUDI DEATH OR INJURY DUE TO THE AIRBAG ESPECIALLY SINCE I LIKE IN A VERY HUMID AREA (CENTRAL ALABAMA) WHICH I HAVE BEEN TOLD THAT THE AIRBAGS ARE MORE LIKELY TO DEPLOY BROKEN IN HUMID AREAS. I DO NOT FEEL SAFE DRIVING MY CAR. I CANNOT SPEND MONTHS CROSSING MY FINGERS THAT I WILL NOT GET IN AN ACCIDENT WHILE WAITING FOR PARTS. I WOULD LIKE A CAR AVAILABLE FOR ME TO DRIVE. THANK YOU. *TR

MY HUSBAND AND I WERE DRIVING IN MY 2012 AUDI Q5 ON THE HIGHWAY ON MAY 4 WHEN THE SUNROOF SHATTERED, DROPPING GLASS ALL OVER THE INTERIOR OF THE CAR AND US. THERE WERE NO OTHER VEHICLES AHEAD OF OR NEXT TO US, NO OVERPASSES, NO PEOPLE... THE SUNROOF BLEW OUT FROM THE INSIDE AND THE VEHICLE BEHIND US SWERVED AS GLASS FLEW AT THEIR CAR. WE WERE TRAVELING AT 75 MPH, THE LEGAL SPEED FOR THE ROAD. THE TEMPERATURE WAS A MODERATE 73 DEGREES F. THE CAR JUST TURNED OVER 40,000 MILES AND THE WARRANTY EXPIRED ON JAN. 31. THE CAR IS KEPT IN THE GARAGE AT HOME AND AT WORK.

TAKATA RECALL. I OWN A 2012 AUDI Q5. I DRIVE MY 2 YOUNG CHILDREN TO SCHOOL IN MY AUDI AND HAVE NO OTHER ALTERNATIVE MODE OF TRANSPORTATION. I FEEL INCREDIBLY NERVOUS AND IN DANGER DRIVING MY CHILDREN AND MYSELF IN SUCH AN UNSAFE VEHICLE. AUDI REFUSES TO GIVE ME A LOANER VEHICLE AND HAS NO TIME FRAME AS TO WHEN REPAIRS MAY BE DONE. I CONTACTED AUDI HEADQUARTERS AND MY LOCAL DEALER SEVERAL TIMES VOICING MY SAFETY CONCERN. I WAS TOLD BY BOTH PARTIES THAT EACH OTHER WERE TO BLAME FOR THE LACK OF RESOLUTION. IT'S UNBELIEVABLE TO ME, THAT AUDI, BEING AN EXPENSIVE LUXURY BRAND, WOULD GIVE ME SUCH A RUN AROUND AND HAVE NO PROTOCOL ON HOW TO HANDLE THIS TAKATA RECALL SITUATION. IT'S SHOCKING HOW BLATANTLY AUDI HAS NO REGARD FOR THEIR CUSTOMERS SAFETY. MY HUSBAND'S VEHICLE, ACURA TL 2012 HAD THE SAME RECALL. ACURA DEALER INSTRUCTED MY HUSBAND TO STOP DRIVING THE CAR IMMEDIATELY AND PROVIDED A LOANER FOR CONCERN OF MY HUSBANDS SAFETY. WITHIN 2 MONTHS, THEY FIXED THE VEHICLE AND ALL IS WELL. IT WAS A PAINLESS EXPERIENCE HE GREATLY APPRECIATED. I EXPECTED THE SAME FAIR TREATMENT FROM AUDI BEING A PREMIER LUXURY CAR BRAND. I DON'T UNDERSTAND WHY AUDI DOESN'T FEEL ANY OBLIGATION TO ENSURE THE SAFETY OF THEIR CUSTOMERS. ALL I'M ASKING FOR IS A SAFE VEHICLE TO DRIVE UNTIL THEY CAN REPAIR MY Q5. IT IS A HUGE DISAPPOINTMENT. I HOPE YOU CAN HELP REMEDY MY DESPERATE CONCERN. THANK YOU. *TR

*** TAKATA RECALL *** I AM FILING A COMPLAINT WITH NHTSA BECAUSE I FEEL I AM DRIVING A, SO TO SPEAK, "LOADED GUN." I FIND IT COMPLETELY IRRESPONSIBLE THAT MY VEHICLE MAKER, AUDI, AS WELL AS TAKATA, HAVE NOT REACHED OUT TO ME REGARDING A VERY SERIOUS DEFECT IN MY CAR. AS YOU ARE WELL AWARE, THIS IS A PROBLEM THAT HAS LED TO SERIOUS HARM AND DEATH, YET, BY SHEER COINCIDENCE, I JUST SO HAPPENED TO STUMBLE UPON THIS STORY AND FIND THAT MY CAR IS ONE OF THE AFFECTED. TO MAKE MATTERS WORSE, I FIND OUT THAT THERE IS NO REMEDY TO THIS PROBLEM. NEITHER TAKATA NOR AUDI ARE TAKING MEASURES TO GET MY CAR OFF THE ROAD PROTECTING ME AND MY FAMILY.

I WAS DRIVING AT HIGHWAY SPEED (~65 MPH) TODAY WHEN TRAFFIC QUICKLY CAME TO A STOP AND I BRAKE FAIRLY HARD. ABOUT WHEN THE CAR CAME TO A STOP, A "TPMS MALFUNCTION" (TIRE PRESSURE MONITORING SYSTEM) ERROR MESSAGE CAME ON THE DASH AND THE CAR COULD NO LONGER ACCELERATE, AS THE ENGINE WAS DISCONNECTED FROM THE TRANSMISSION. THE GEAR SHIFT LEVER WAS IN "DRIVE", BUT THE ENGINE WAS FREE-REVVING AS IF THE TRANSMISSION WAS IN "NEUTRAL". I SHIFTED TO "S" (SPORT) MODE - NO CHANGE. I SHIFTED TO "PARK" AND THEN BACK TO "DRIVE" - NO CHANGE. TRAFFIC ON THE HIGHWAY HAD BEGUN MOVING AND I WAS STRANDED, BLOCKING TRAFFIC. AFTER ANOTHER ATTEMPT, I SHUT OFF THE VEHICLE AND TURNED IT BACK ON. AT THAT POINT, "DRIVE" ENGAGED PROPERLY AND I WAS ABLE TO DRIVE BACK HOME SAFELY. MY VEHICLE HAS BEEN MAINTAINED PROPERLY AT ALL REGULARLY SCHEDULED SERVICE INTERVALS. I HAD NOT EXPERIENCED THIS ISSUE BEFORE, BUT, AFTER READING THROUGH BLOGS, IT SEEMS LIKE THIS IS AN ISSUE THAT SEVERAL AUDI VEHICLES HAVE EXPERIENCED OVER THE LAST FEW YEARS AND IT'S NOT CLEAR IF AUDI OF AMERICA CONSIDERS THIS RECALL WORTHY. MY PERSPECTIVE IS THAT THIS IS A SIGNIFICANT SAFETY CONCERN AND WARRANTS FURTHER INVESTIGATION, AS IT IS INTERMITTENT AND ACUTE. IN OTHER WORDS, IT IS UNPREDICTABLE / RECURRING AND CAN HAVE A SERIOUS IMPACT IF IT HAPPENS AT THE WRONG TIME, UNLIKE A NORMAL WEAR-AND-TEAR ISSUE. THANK YOU FOR TAKING THE TIME TO CONSIDER THIS INCIDENT AS ONE THAT IS WORTHY OF FURTHER INVESTIGATION. *TR

IT CAME TO MY ATTENTION AT 70,000 MILES THAT I HAD TO OCCASIONALLY ADD OIL BETWEEN OIL CHANGES. AT 95,000 MILES THE OIL CONSUMPTION INCREASED. CURRENTLY AT 100,000 MILES OIL CONSUMPTION INCREASED TO A QUART OF OIL EVERY 1000 MILES. TWO AUTO REPAIR BUSINESSES, INCLUDING SHEARER AUDI OF SOUTH BURLINGTON VERMONT, HAVE LOOKED AT MY CAR. EACH REPAIR BUSINESS TELLS ME THAT THERE ARE TWO COSTLY POSSIBILITIES TO FIX THE CAR. THE BOTTOM LINE IS THAT IT SEEMS TO NEED A NEW ENGINE BLOCK AND PISTONS AND ALL. IT SEEMS THAT SHEARER AUDI SERVICE REP SHOULD HAVE WARNED ME THAT THERE MIGHT BE A PROBLEM WITH THE OIL CONSUMPTION BEFORE MY AUDI'S WARRANTY WAS UP. IT ALSO SEEMS THAT THE 2012 Q5 SHOULD HAVE BEEN INCLUDED IN THE CLASS ACTION OIL CONSUMPTION LAW SUIT. AS YOU ARE AWARE, AUDI HAS BEEN AWARE OF THIS DEFECT FOR YEARS AND YET THE 2012 2.0T ENGINE DOES NOT SEEM TO BE REDESIGNED TO FIX THE PROBLEM.

BREAK MAKE LOUD SQUEAL SOUND AT LOW SPEED. I REPLACED WITH ROTOR AND PADS BUT THE NOISE CAME BACK A FEW MONTHS LATER. TRIED TO WORK WITH AUDI TO LET THEM PAY FOR ANOTHER SET OF ROTOR AND PADS, BUT THEY REFUSED. AUDI DOES NOT CONSIDER THIS IS A SAFETY ISSUE, AND NO SOLUTION AT THIS POINT. HOWEVER, MY WIFE COMPLAINED THAT THE NOISE IS CHANGING HER DRIVING BEHAVIOR, AS SHE TENDS TO BREAK LESS OR AT THE LAST SECOND IN ORDER TO LOWER THE NOISE. AT FIRST I DON'T BELIEVE IT, BUT I DROVE HER CAR ONE DAY AND QUICKLY ADAPTED TO IT AS THE NOISE IS SO BAD.

DRIVE 2012 AUDI Q5 2.0T PREMIUM PLUS. I WAS DRIVING BACK HOME AND MALFUNCTION INDICATOR LIGHT (MIL) SHOWED UP. THE ENGINE IS MAKING WHISTLING SOUND. I TOOK MY CAR TO AUDI DEALERSHIP AND THEY INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP AND SOME OTHER PARTS WOULD NEED REPLACEMENT. I GOT A LETTER FROM AUDI ABOUT WARRANTY EXTENSION FOR FUEL INJECTOR TO 120K MILES. AS PER THE DEALERSHIP, THIS IS A DIFFERENT ISSUE. WHEN RESEARCHED ONLINE, THIS IS A VERY KNOWN ISSUE AND ALOT OF AUDI 2.0T ENGINES HAVE COME UP WITH THIS ISSUE. MY CAR JUST WENT OUT OF WARRANTY AND IS AT 54K MILES, THIS IS UPSETTING THAT SUCH A KNOWN ISSUE AND I'VE TO PAY FOR THIS.

MY VEHICLE IS EQUIPPED WITH OPTIONAL KEYLESS ENTRY/OPERATION CALLED AUDI ADVANCED KEY. I DROVE THE VEHICLE USING THE KEYLESS FEATURE FOR APPROXIMATELY 15-20 MINUTES TO PICK UP CHILD FROM SCHOOL. THE KEY WAS IN MY PURSE AND PLACED IN THE FRONT PASSENGER SIDE SEAT. UPON RETURNING HOME, THE CAR WAS PARKED IN ITS USUAL OUTSIDE PARKING SPOT. I PLACED THE VEHICLE IN PARK, TURNED OFF THE VEHICLE AND UNLOCKED ALL DOORS USING THE BUTTON ON THE DRIVER SIDE DOOR (ALL DOORS ARE SET TO AUTOMATICALLY LOCK UPON DRIVING THE VEHICLE ABOVE 5MPH). NEVER MOVING MY PURSE AND KEY FROM THE FRONT SEAT WHERE INITIALLY PLACED, I EXITED THE VEHICLE AND CLOSED THE DOOR TO RETRIEVE MY CHILD. UPON CLOSING THE DOOR, THE VEHICLE BEEPED AND LOCKED THE DOORS AUTOMATICALLY - WHICH WOULD HAVE BEEN UNUSUAL IN ANY CIRCUMSTANCE EVEN IF THE KEYS WERE OUTSIDE THE VEHICLE. AUDI ADVANCED KEY SYSTEM SHOULD NOT ALLOW A VEHICLE TO LOCK WHEN KEYS ARE INSIDE THE VEHICLE. THIS CAUSED MY CHILD TO BE STRANDED, STILL STRAPPED TO HIS CAR SEAT (2-YEARS OLD) FOR OVER HALF AN HOUR UNTIL THE FIRE DEPARTMENT ARRIVED. A CALL TO 911 EMERGENCY SERVICES WAS MADE AND FIRE DEPARTMENT RESPONDED. THE VEHICLE IS WELL MAINTAINED ONLY BY AN AUDI DEALERSHIP BASED ON THE MANUFACTURER'S RECOMMENDED SERVICE TIMELINE AND HAS NEVER BEEN IN AN ACCIDENT. POTENTIAL CAUSES MAY INCLUDE FAULTY CPU PROGRAMMING AND/OR ELECTRICAL SYSTEMS. BASED ON INTERNET SEARCHES, PROBLEM APPEARS MORE FREQUENT THAN NORMAL - ESPECIALLY WITH TRUNK ACCESS. LUCKILY THIS INCIDE

TL* THE CONTACT OWNS A 2012 AUDI Q5. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE "CHANGE KEY BATTERY" WARNING INDICATOR ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE WOULD NOT RESTART WHILE THE KEY WAS IN THE IGNITION; HOWEVER, IT RESTARTED WHEN THE KEY FOB WAS PRESSED. THE FAILURE ONLY OCCURRED ONCE. THE DEALER STATED THAT THIS TYPE OF FAILURE OCCURRED WHEN THE BATTERY INSIDE THE KEY FOB WAS NOT CHARGED. THE KEY FOB WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.

PASSENGER FRONT XENON / LED LIGHTS FLICKER AND WAVE WHEN HEADLAMPS ARE ON - NOT WHEN DAYTIME RUNNING LIGHTS ARE ON. *TR

THE DISTANCE BETWEEN THE ACCELERATOR AND BRAKE PEDDLE IS INADEQUATE AND ON MULTIPLE INSTANCES MY FOOT HAS GOTTEN STUCK. IT HAS GOTTEN STUCK WHILE ACCELERATING AND ALSO WHEN GOING TO MOVE MY FOOT OFF THE ACCELERATOR AND ONTO THE BRAKE PEDDLE. *TR

THIS IS A DESIGN DEFECT. THE SIDE MIRRORS ARE TOO LARGE AND PLACED IN A LOCATION ON THE WINDOW THAT CREATES A BLIND SPOT AND IN PARTICULAR THE DRIVER'S SIDE THERE ARE INSTANCES WHEN YOU CAN NOT SEE A CAR COMING AT YOU FROM THE LEFT, OR OF YOU ARE TURNING LEFT YOU CANNOT SEE IF THERE IS AN ISLAND. WHILE WE HAVE NOT HAD AN ACCIDENT, IT IS A HAZARD AND SHOULD BE RECTIFIED. THIS HAS GIVEN RISE TO A NUMBER OF NEAR ACCIDENTS AND I HAVE TRIED TO GET AUDIO TO LISTEN TO ME. *TR

ENTERING MY GARAGE, ABOUT HALFWAY IN THE CAR SUDDENLY ACCELERATED FORWARD; I HAD MY FOOT ON THE BRAKE WHILE ENTERING AND IMMEDIATELY PUSHED DOWN HARD, THE CAR SKIDDED AND STOPPED; I IMMEDIATELY PUT THE CAR IN NEUTRAL AND THE ENGINE REVVED UP TO BETWEEN 4000 AND 5000 RPMS, AND THEN QUICKLY DROPPED BACK TO NORMAL IDLE. JUST BEFORE REACHING THE HOUSE AND THE GARAGE INCIDENT, THE CAR MOMENTARILY SPEEDED UP AND THEN CAME BACK TO NORMAL SPEED. I WAS GOING ABOUT 15 MPH AND IT ALL HAPPENED SO SUDDENLY I DIDN'T REALIZE WHAT HAD HAPPENED. IT WASN'T UNTIL THE GARAGE INCIDENT THAT I REALIZED WHAT HAD HAPPENED OUT ON THE STREET. *TR

WIPERS STOP- THE WIPERS HAVE "OFF", "INTERMITTENT", SLOW, FAST. WHEN THE WIPERS ARE IN "SLOW" AND THE CAR COMES TO A STOP (SUCH AS A RED LIGHT, STOP SIGN, PEDESTRIAN, TURNING ACROSS TRAFFIC) THE WIPERS STOP! WHILE THE CAR IS STOPPED THEY MAY START IN 5 SEC, 10 SEC , 20 SEC (BASED ON RAIN SENSOR?) OR WHEN YOU START MOVING & REACH 2-3 MILES PER HOUR (HOW DO YOU START MOVING WHEN YOU CAN'T SEE?). IF YOU NEED TO MOVE & THEY HAVE NOT STARTED TO WIPE, YOU MUST MOVE THE LEVER SO YOU CAN SEE TO START MOVING. IF YOU LEAVE THEM IN THE FAST SPEED (TOO FAST FOR MOST OF THE TIME), THEY WILL SLOW BUT NOT STOP WHEN THE CAR STOPS. I'VE TAKEN IT TO THE DEALER & SPOKEN WITH AUDI CUSTOMER SERVICE & THEY SAY THEY ARE WORKING "AS DESIGNED"! WHO DESIGNS WIPERS TO STOP IN THE MIDDLE OF THE STREET DURING THE RAIN?! *TR UPDATED 06/25/2012*JS

THE REAR VIEW MIRROR HEIGHT IS STATIONARY AND NOT ADJUSTABLE. FOR MANY(?) PERSONS, WHEN LOOKING AND OR TURNING TO THE RIGHT APPROXIMATELY 1/3 OF THE FIELD OF VISION IS BLOCKED, MAKING IT DIFFICULT TO SEE THE ROAD, POSSIBLE PEDESTRIANS, OBJECTS, VEHICLES ETC. ALSO, THE POSITION OF THE CRUISE CONTROL SWITCH BEHIND THE LOWER LEFT OF THE STEERING WHEEL MAKES OPERATION DIFFICULT, POSSIBLY CAUSING DISTRACTED DRIVING, SINCE IT HAS TO BE OPERATED WHILE THE VEHICLE IS IN MOTION. *TR