Page 2 of 4 · complaints 51–100 of 168

2012 Audi Q5 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Engine
Filed Jul 5, 2019126,500 milesNY

LOW OIL PRESSURE READING METAL FRAGMENTS IN ENGINE CAUSE ENGINE TO FAIL.

Service Brakes
Filed Jun 22, 201978,000 milesCT

WHEN I REPLACED THE FRONT BRAKE ROTOR AND PAD, I FOUND THE LOWER CALIPER GUIDE PIN BUSHING WAS STUCK. IT STUCK SO BADLY AND TOOK A LOT OF HAMMERING TO GET IT OUT. THE BUSHING WAS HEAVILY RUSTED. SINCE THE CALIPER WILL NOT MOVE WITH A STUCK BUSHING, THE OUTSIDE PADS WILL NOT FULLY ENGAGE WITH THE ROTOR TO PROVIDE ADEQUATE BRAKING FORCE. NOTICED THE INNER PAD IS ALMOST GONE WHILE THE OUTER PADS STILL HAVE 5MM LEFT. THE BUSHING IS SUCH A SMALL YET SAFETY CRITICAL PART, SHOULD BE MADE OF STAINLESS STEEL. AUDI CHARGES MORE THAN $40 FOR SPARE, WITH THAT PRICE, ONE WOULD EXPECT BETTER QUALITY. YET IT SEEMS AUDI PUTS PROFIT ABOVE SAFETY.

Engine
Filed Jun 21, 2019KY

I PURCHASED MY 2012 AUDI FROM CARMAX WITH 20,??? MILES ON IT. IT NOW HAS 106,000. I NOTICED MORE OIL CONSUMPTION THAN IT SHOULD. I AM VERY VERY ON TOP OF MAINTAINING MY VEHICLES. REGULAR MAINTENANCE ORIGINAL AUDI PARTS DURING REPLACEMENT.... THEN MY CHECK ENGINE LIGHT CAME ON. HAD THE CODE CHECKED AND IT WAS TURBO BOOSTER PROBLEM AND CRANKSHAFT. WAS TOLD FIXING CRANKSHAFT MAY POSSIBLY FIX TURBO BOOSTER CODE WITHOUT PAYING $3,000-4,000 TO FIX. AS THEY WERE FIXING IT I WAS TOLD THE CRANKSHAFT HAD RED LETTERS ON IT MEANING IT CAME FROM A JUNKYARD PRIOR TO MY PURCHASING IT! SO IT HAD TO HAVE GONE BAD BEFORE 20,000 MILES WHICH IS RIDICULOUS! SO I PAID THE $500.00 TO FIX IT AND DROVE IT 158 MILES AND THE CHECK ENGINE LIGHT CAME ON AGAIN. SO I JUST BURNED $500.00 FOR NOTHING! I LOVE MY AUDI BUT I WILL NEVER EVER PURCHASE AN AUDI THAT IS SUCH AN UNRELIABLE VEHICLE AGAIN. IN DOING RESEARCH I SEE THAT 2012 AUDI ENGINES ARE VERY VERY BAD NEWS! APPARENTLY THIS IS HAPPENING TO A LOT OF AUDI OWNERS. BUYER BEWARE!

Engine
Filed Jun 9, 201968,000 milesVA

VEHICLE WAS IN MOTION ON A HIGHWAY AND EXPERIENCED PROBLEMS WITH THE TURBO UNDERBOOSTING. ERROR CODE WAS P0299 NEGATIVE PRESSURE DEVIATION, TURBOCHARGED EXCESSIVE WASTEGATE PLAY OCCURRED ON AUDI WITH 68K. REQUIRES A NEW TURBO CHARGER TO FIX.

Unknown or Other
Filed May 12, 201983,000 milesMD

THESE VEHICLES CONSUME OIL EXCESSIVELY CAUSING CONSUMERS TO CARRY OIL QUARTS INSIDE THEIR VEHICLES HAVE READ ITS THE PISTONS WHICH BURN THE OIL THIS SHOULD BE A RECALL FROM AUDI TO FIX THIS INCONVENIENT PROBLEM.

Engine
Filed May 7, 201990,000 milesTN

WITH NORMAL CITY DRIVING SPEED ENGINE RODE ROUGH AND THEN STOPPED. TOWED TO AUDI DEALERSHIP WHERE THEY DIAGNOSED A TIMING CHAIN TENSIONER PROBLEM LIKE MANY OTHERS, BUT EVEN THOUGH MINE IS THE SAME ISSUE, IT IS NOT PART OF THE CURRENT SETTLEMENT CLASS. COST TO REPAIR IS MORE THAN $6,000.

Electrical System
Filed Apr 21, 201963,000 milesVA

TIMING CHAIN JUMPED AT 63,000 MILES. AND VEHICLE ALSO NEEDED CYLINDER HEAD REPLACEMENT.

Fuel/Propulsion System
Filed Apr 11, 2019130,000 milesTX

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM). THE VEHICLE WAS TAKEN TO AUDI WEST HOUSTON (15865 KATY FWY, HOUSTON, TX 77094) TO BE REPAIRED. WHILE REPAIRING THE FUEL PUMP FLANGE, THE DEALER CUT THE FUEL LINE, WHICH PREVENTED THE VEHICLE FROM BEING DRIVEN AND ALLOWED FUEL TO LEAK IN THE BACK SEAT. THE DEALER DID NOT CLAIM RESPONSIBILITY FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.

Engine
Filed Mar 8, 2019IN

I AM HAVING TO ADD OIL EVERY 500-800 MILES. I DID NOT HAVE THE OIL CONSUMPTION TEST DONE DUE TO IT SOUNDS LIKE A WASTE OF MONEY AND THEY DO NOT EVEN FIX THE PROBLEM. IS ANYONE HAVING THESE PROBLEMS IN THE 2013 MODELS? I AM THINKING ABOUT TRADING IT IN OR MAYBE I SHOULD JUST GO TO A DIFFERENT MAKE TRUCK.

Engine
Filed Feb 27, 2019100,000 milesGA

TIMING CHAIN AND/OR TIMING CHAIN TENSIONER FAILURE ON MY VEHICLE. THIS SAME ISSUE IS IIN A CLASS ACTION LAWSUIT. MY VEHICLE ENGINE SIZE AND YEAR ARE LISTED BUT MY CAR IS NOT COVERED. I HAVE THEY EXACT SAME ISSUE WITH MY VEHICLE AND WILL HAVE TO PAY THOUSANDS OF DOLLARS TO HAVE REPAIRED. I FEEL LIKE THIS ISSUE SHOULD BE EXTENDED TO OTHER VIN #'S THAT ARE HAVING THE EXACT SAME ISSUE BUT ARE NOT BEING ACKNOWLEDGED BY AUDI. THE VEHICLE BARELY STARTS AND DOES NOT HAVE ANY POWER WHEN MOVING FORWARD. IT WAS IN MOTION.

Structure › Body
Filed Jan 29, 201977,000 milesWI

DUE TO EXTREME COLD WEATHER THE REAR SUNROOF GLASS PANE SHATTERED. THE VEHICLE WAS PARKED OVER NIGHT IN NEGATIVE DEGREE WEATHER; NOT IN MOTION. AUDI DEALERSHIP RECOGNIZES THIS AS A NATURAL CAUSED INSTANCE, NOT COVERED BY WARRANTY AND NOT COVERED UNDER THE PAST RECALL, WHICH WAS ONLY FOR THE FRONT SUNROOF GLASS PANE.

Engine
Filed Jan 22, 201973,188 milesCO

CATASTROPHIC ENGINE FAILURE CAUSED BY JUMPED TIMING CHAIN CAUSED BY DEFECTIVE TIMING CHAIR TENSIONER. I PURCHASED MY VEHICLE ON 12/03/2015 WITH 45,483 MILES. I MAINTAINED MY VEHICLE AT INDEPENDENT MECHANICS DUE TO THE DISMAL SERVICE AT THE ONLY DEALERSHIP IN TOWN AND ITS POOR ONLINE REVIEWS. I FREQUENTLY ADDED OIL TO THE ENGINE WHEN PROMPTED BY THE CAR. ON JANUARY 10, 2016, I LEFT THE GYM AND STARTED MY CAR. IT TOOK LONGER THAN NORMAL TO TURN OVER, AND THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE NEXT DAY, I TOOK THE CAR TO AUTOZONE WHO PULLED THE P001600 DTC CODE (CRANK POSITION SENSOR AND CAMSHAFT POSITION SENSOR CORRELATION). I TOOK THE CAR TO MY LOCAL MECHANIC, WHO ALSO PULLED THE P001600 IN ADDITION TO THE P02900 DTC (TURBO UNDER BOOST). THAT MECHANIC ALSO HEARD NOISE FROM ENGINE TIMING COVER AREA AND COOLANT SEEPAGE/LEAK AT THE WATER PUMP AREA. THEY RECOMMENDED THE CAR BE TOWED TO A SPECIALIST, WHICH WAS DONE. HE PULLED THE P001600 (237) DTC CODE AND A P0562 LOW VOLTAGE CODE. AT THIS TIME, I CONTACTED AUDI OF AMERICA AND NOTIFIED THEM OF THE ISSUE. I WAS MADE AWARE OF THE TIMING CHAIN CLASS ACTION LAWSUIT REGARDING THE DEFECTIVE TENSIONER, BUT INFORMED THAT MY VIN WASN'T COVERED. AT THEIR RECOMMENDATION, THE CAR WAS TOWED TO AN AUDI DEALERSHIP. ALL SERVICE RECORDS, OIL RECEIPTS, ETC WERE PROVIDED TO AUDI. AUDI "DECLINED ASSISTANCE", LEAVING ME WITH AN UNDRIVEABLE CAR, A $750 BILL FROM THE MECHANIC, $55 TOW BILL, $150 (AND GROWING) RENTAL CAR CHARGE, AND AN ESTIMATE OF OV

Air Bags
Filed Jan 9, 2019MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI SHREWSBURY AT (508) 581-5800 (LOCATED AT 780 BOSTON TURNPIKE, SHREWSBURY, MA 01545) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jan 4, 2019NH

TAMARA RECALL. MY DEALER, AUDI OF STRATHAM NH KEEPS SENDING ME CARDS TO HAVE THE AIRBAG REPLACED. I MADE AN APPOINTMENT A MONTH AGO AND WHEN I ARRIVED WAS TOLD THEY DIDN'T HAVE IT. MADE ANOTHER APPOINTMENT FOR TODAY, 1/4/19, ON THE BASIS OF BEING TOLD THAT THEY HAD IT IN HAND. WHEN I CALLED TODAY THEY DIDN'T. THEY BLAME IT ON AUDI, SAY THEY ARE ONLY THE DEALERSHIP. I MUST HAVE RECEIVED 15 OR MORE NOTICES FROM THE DEALERSHIP TO HAVE THE AIRBAG REPLACED. I HAVE BEEN DRIVING AN UNSAFE CAR FOR 2 YEARS.

Engine
Filed Nov 19, 201861,782 milesFL

COOLANT PUMP LEAK & OVERHEAT

Air Bags
Filed Nov 14, 2018MI

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THELEN AUDI VOLKSWAGEN MAZDA (LOCATED AT 1112 N EUCLID AVE, BAY CITY, MI 48706, (989) 684-2980) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT PROBLEM WAS RESOLVED *JB

Engine
Filed Oct 26, 2018NC

EXCESSIVE OIL CONSUMPTION

Air Bags
Filed Oct 17, 2018NJ

TAKATA AIRBAGS - THE DEALERSHIP NEAR US THAT SERVICES OUR AUDI VEHICLES WILL NOT PERFORM THE RECALL WORK SERVICE. THEY CLAIM THE STEERING WHEEL WAS CHANGED. THEY QUOTED US A $2500 PRICE TO REPLACE THE STEERING WHEEL AND THEN THEY CAN DO THE RECALL WORK. WE BOUGHT THE CAR USED. WE DID NOT CHANGE THE STEERING WHEEL. THE STEERING WHEEL IS AN AUDI S LINE STEERING WHEEL. THE CAR IS AN S LINE AS INDICATED ON VARIOUS PARTS THROUGHOUT THE CAR. I WENT TO LUXURY HAUS WHERE WE BOUGHT THE CAR AND THEY WENT OUT OF BUSINESS. I CONTACTED AUDI OF AMERICA AND THEY COULD NOT EXPLAIN THE ISSUE BUT CLOSED OUR CASE WITH NO WRITTEN EXPLANATION. I SPOKE TO THE PERSON HANDLING MY CASE AND THEY COULD NOT EXPLAIN IT TO ME AS THEY WERE NOT QUALIFIED. I ASKED TO SPEAK TO A QUALIFIED PERSON SO I CAN AT LEAST UNDERSTAND WHAT THE PROBLEM IS. I NEVER RECEIVED AN EXPLANATION EITHER WRITTEN OR VERBAL OVER THE PHONE. WE DID NOT CHANGE THE STEERING WHEEL. THE STEERING WHEEL MATCHES THE MAKE AND MODEL OF THE CAR. THE STEERING WHEEL IS AN AUDI PRODUCT. WE DON'T UNDERSTAND WHY WE NEED TO SPEND $2500 TO GET ANOTHER SAME STEERING WHEEL IN ORDER TO GET THIS SAFETY RECALL COMPLETED. I AM SCARED TO DRIVE THE CAR. IT IS 6 YEARS OLD. THE DEALERSHIP TOLD US WE CANNOT TRADE THE CAR IN UNTIL WE ADDRESS THE RECALL. I COULD NOT TRY TO SELL IT PRIVATELY KNOWING THIS SAFETY PROBLEM EXISTS AND DUMPING THIS PROBLEM ONTO SOMEONE ELSE. IT SEEMS VERY UNFAIR.

Engine
Filed Sep 17, 201842,000 milesCA

TL* THE CONTACT OWNS A 2012 AUDI Q5. WHILE THE VEHICLE WAS AT PENSKE AUDI WEST COVINA (2016 E GARVEY AVE S, WEST COVINA, CA 91791, 866-713-0688) FOR ROUTINE MAINTENANCE, THE DEALER DISCOVERED THAT THE WATER PUMP AND ASSEMBLY HAD FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000. THE VIN WAS UNKNOWN. *TT UPDATED 11/26/18*JB

Air Bags
Filed Sep 12, 2018IN

EVERY TIME I CALL THE AUDI DEALER NEAREST ME WHICH IS MISHAWAKA, IN THEY NEVER HAVE ANY PARTS. I HAVE BEEN TRYING TO GET THIS FIXED SINCE OCTOBER OF 2017. IT IS A SAFETY HAZARD.

Suspension
Filed Sep 3, 201883,800 milesTX

THE LOWER CONTROL ARMS WEAR OUT VERY QUICKLY. THE LATEST ONES I ADDED ON 11/7/2017. AND WERE REPLACED ON 9/1/2018. THIS IS THE 3RD SET, SINCE THE OEM FACTORY CONTROL ARMS WERE INSTALLED IN APRIL 2012 IN GERMANY.

Air Bags
Filed Aug 29, 2018TX

TAKATA RECALL AUDI OF EL PASO STILL HAS NOT COMPLETED THE REPAIR, WHEN CONTACTED THEM THEY HAD NO ESTIMATED TIME FRAME FOR THE REPAIR TO BE COMPLETED

Air Bags
Filed Jun 6, 2018PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SUN MOTOR CARS AUDI-PORSCHE (356 WOODS DR., MECHANICSBURG, PA 17050, (717) 691-3333) WAS CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed May 28, 2018AE

I AM A MILITARY SERVICE MEMBER ASSIGNED IN STUTTGART, GERMANY. MY VEHICLE WAS SHIPPED HERE IN DECEMBER 2017, AT THAT TIME THERE WERE NO OPEN RECALLS. NOW MY VEHICLE IS AFFECTED BY THE TAKATA AIRBAG RECALL. BELOW IS WHAT I SENT AUDI OF AMERICA AS WELL AS THEIR RESPONSE. PLEASE ASSIST IN RESOLVING THIS MATTER BECAUSE AUDI OF USA DID NOT PROVIDE A VIABLE, SAFE SOLUTION. THANK YOU MY VEHICLE IS IN STUTTGART, GERMANY AND WAS SHIPPED AS PART OF MY MILITARY WORK DIRECTED MOVE IN OCTOBER 2017. THIS VEHICLE HAS AN OPEN TAKATA AIRBAG RECALL AND YESTERDAY I VISITED A LOCAL GERMAN DEALERSHIP WHO INFORMED ME THEY WOULD NOT ASSIST WITH INSPECTING MY CAR OR REPLACING AN AIRBAG IF NEEDED. COULD YOU PLEASE AND URGENTLY LET ME KNOW HOW I CAN RESOLVE THIS RECALL ISSUE WHILE MY VEHICLE IS IN STUTTGART, GERMANY? I AM VERY DISAPPOINTED THAT A LOCAL DEALERSHIP WOULD NOT ASSIST CONSIDERING THE RISK POSED TO THE DRIVER AND OTHER DRIVERS/PEDESTRIANS IF THIS AIRBAG ISSUE IS NOT RESOLVED IN A TIMELY MANNER. I ALSO HAVE CONCERNS CONTINUING TO DRIVE THE VEHICLE TO WORK IF THERE IS AN OPEN RECALL ITEM ISSUED.

Air Bags
Filed May 16, 2018NJ

STILL WAITING FOR MY AIRBAG FIX

Air Bags
Filed May 3, 2018NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (AUDI SOUTHAMPTON, 51 MONTAUK HWY, SOUTHAMPTON, NY 11976, (631) 283-0888) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Apr 17, 201872,000 milesCO

TAKATA INFLATORS. I HAVE BEEN WAITING FOR OVER 6 MONTHS FOR MY VEHICLE TO BE FIXED FROM THE TAKATA AIRBAG ISSUE. I WAS TOLD AGAIN 4/17/2018 THAT THE PARTS ARE NOT AVAILABLE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WANT AUDI TO PAY FOR A LOANER VEHICLE UNTIL THE PARTS ARE REPLACED AND THE VEHICLE IS SAFE TO DRIVE. PLEASE LET ME KNOW WHAT WE CAN DO TO GET THESE PARTS IN AND REPLACED.

Visibility/Wiper
Filed Apr 9, 201865,000 milesNC

THE DRIVER'S SIDE MIRROR HAS A VERY LARGE HOUSING AND CAUSES A BLIND SPOT JUST TO THE LEFT OF THE DRIVER'S SIDE. I HAVE HAD 2 NEAR MISSES, ONE WITH ALMOST HITTING A CAR AND ONE WITH ALMOST HITTING A PEDESTRIAN. THEY WERE IN THE BLIND SPOT WHEN I BEGAN TO MAKE A LEFT TURN, FROM A STOP, AND DID NOT SEE THEM. I WAS ON A CITY STREET, STOPPED AND THEN BEGAN TO MAKE A LEFT TURN ON BOTH OCCASIONS.

Air Bags
Filed Apr 3, 2018MA

TAKATA RECALL: WE HAVE NOW RECEIVED 4 OR 5 LETTERS OVER THE PAST 9 MONTHS INFORMING US OF THE RECALL AND TELLING US OUR LIFE MAY BE IN DANGER AND TO CONTACT OUR DEALER IMMEDIATELY TO HAVE THE AIRBAG REPLACED. WHEN I CALL OUR DEALER (PEABODY, MA), THEY INFORM ME THEY DO NOT HAVE THE PART AND DO NOT KNOW WHEN THEY WILL. WHEN I CONTACTED AUDI USA THEY INDICATED IT IS NHTSA WHO DETERMINES WHICH DEALERS GET THE PARTS AND WHEN. IF YOU AREN'T SUPPLYING THE PARTS, DON'T REPEATEDLY REQUIRE AUDI TO SEND ME LETTERS TELLING ME MY LIFE MAY BE IN DANGER. IT'S A BIT LIKE THE BOY WHO CRIED WOLF, I NO LONGER BELIEVE YOU REALLY MEAN MY LIFE IS IN DANGER, BECAUSE IF YOU DID, YOU'D ENSURE THE PART IS AVAILABLE TO FIX THE PROBLEM. THE 2 MOST RECENT LETTERS ARE ATTACHED.

Air Bags
Filed Mar 5, 2018NY

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN SEPTEMBER OF 2017. THE CONTACT SPOKE WITH AUDI LYNBROOK (855 SUNRISE HIGHWAY LYNBROOK, NY 11563, (516)-887-5300) SEVERAL TIMES AND WAS INFORMED THAT THE PARTS WERE ORDERED AND THE CONTACT WOULD RECEIVE A CALL WHEN THEY ARRIVE. THE MANUFACTURER STATED THAT THE RECALL WAS NO LONGER A HIGH PRIORITY. THE MANUFACTURER INSTRUCTED THE CONTACT TO ONLY COMMUNICATE WITH THE DEALER REGARDING PART AVAILABILITY AND STATED THAT THE INTERIM REPAIR WAS NO LONGER AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

Air Bags
Filed Mar 2, 2018NY

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS) WAS RECEIVED IN MARCH OF 2017. AFTER CONTACTING THE DEALER (LYNNBROOK AUDI IN LYNNBROOK, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT WAS INSTRUCTED TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Mar 1, 2018CO

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED PRESTIGE IMPORTS (9201 W COLFAX AVE, DENVER, CO 80215) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Engine
Filed Feb 20, 201839,337 milesIN

WATER PUMP BROKEN AT 39,000 MILES. BROKEN PLASTIC PROPELLER. CAR STARTED "BUCKING" AS I PULLED IN TO GET IT INSPECTED. I WAS ADVISED THAT THE CAR WAS NOT DRIVABLE...WATER PUMP FAILURES ARE SITED ON THE INTERNET BY MANY. I HAVE TALKED TO AUDI CUSTOMER SERVICE WITHOUT SUCCESS. AUDI OWNERS REPORT THAT THEY HAVE BEEN GIVEN PAYMENT FOR THE PUMP AND EXTENDED WARRANTY. PLEASE ADVISE WHAT OPTIONS I HAVE IN THIS SITUATION.

Air BagsCrash
Filed Jan 24, 201849,000 milesNJ

TL* THE CONTACT OWNED A 2012 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE DRIVER BECAME DISTRACTED AND CRASHED ONTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DEEMED DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Jan 19, 2018CT

TACATA AIR BAG RECALL - SAFETY RECALL 69N1 ... 2 YEARS AND COUNTING THE PART IS NOT AVAILABLE, AUDI IS DOING NOTHING TO HELP. I HAVE SMALL CHILDREN, THIS IS A RIDICULOUS THE PART IS NOT AVAILABLE.

Vehicle Speed ControlCrash
Filed Jan 11, 2018IN

WAS PULLING INTO MY PARKING SPOT AT WORK (SLOWING DOWN, STEPPING ON BRAKE) WHEN CAR SUDDENLY ACCELERATED TO WIDE OPEN THROTTLE. I PRESSED HARD ON THE ON BRAKE, IT WOULD NOT STOP. IT WAS BUCKING LIKE A BRONCO. IT WENT OVER THE CURB, ACROSS THE SIDEWALK. BY THEN I WAS STANDING ON THE BRAKE WITH BOTH FEET. IT TOOK OUT A 3-FT. TALL LIGHT ON THE LAWN BEFORE I THREW IT INTO NEUTRAL AND STOPPED IT.

Air Bags
Filed Jan 3, 2018MA

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI OF WESTWOOD AT (866) 980-6960 (375 PROVIDENCE HWY, WESTWOOD, MA 02090) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Dec 30, 2017VA

TAKATA RECALL: I HAVE CONTACTED MANY DEALERS (SINCE MAY 2017) AROUND MY AREA AND THEY MENTIONED THEY ARE AWAITING PARTS FROM TAKATA COMPANY. I DO HAVE AN 2012 AUDI Q5. NOT SURE HOW TO RESOLVE THIS. I WANTED TO BE SAFE AND SEE IF YOU CAN HELP US IN ANY WAY. THANK YOU

Air Bags
Filed Dec 11, 2017CT

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI DANBURY (25 SUGAR HOLLOW RD, DANBURY, CT) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Fuel/Propulsion System
Filed Dec 1, 201753,000 milesCA

AT 55K MILES THE ENGINE BURNS OIL MORE THAN EXPECTED. OIL LEVEL WAS BELOW MINIMUM LEVEL ABOUT 2K MILES BEFORE THE NEXT REQUIRED OIL CHANGE. AT AROUN 63K MILES , THE ENGINE REACHES THE MINIMUM LEVEL AFTER DRIVING ABOUT 3K MILES. THE DEALER SAYS THIS IS NORMAL BUT PREVIOUS YEAR Q5'S WITH 2.0T ENGINES HAVE BEEN RECALLED FOR SIMILAR ISSUES.

Air Bags
Filed Nov 29, 2017NY

"TAKATA RECALL" I BOUGHT THE CAR FROM BAY RIDGE NISSAN IN BROOKLYN ON 11/03/17. THE FOLLOWING WEEK THEY SAID THEY COULDN'T GIVE ME THE CAR BECAUSE IT HAD RECALL THAT NEEDED TO FIX. IT'S NEARLY A MONTH NOW AND I HAVEN'T GOT THE CAR. DOES IT TAKE THAT LONG TO FIX THE AIRBAG? VIN # [XXX]. THE SALESMAN NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Nov 28, 2017NY

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI MANHATTAN, 800 11TH AVE, NEW YORK, NY 10019) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Nov 20, 201760,000 milesOK

I PURCHASED THIS VEHICLE ON SEPTEMBER 1ST 2016. WHEN I FOUND OUT IT HAS AIRBAG PROBLEMS I WENT BACK TO THE DEALER AND TOLD THEM THAT AUDI DID NOT HAVE REMEDY TO FIX THE AIRBAGS ON OCTOBER 2016. I HAD AN OPEN HEART SURGERY IN 2013 AND DRIVING IN THE VEHICLE WITH DEFECTED AIRBAGS WAS NOT AN OPTION. I TRADED THIS VEHICLE AT THE SAME DEALERSHIP AND LOST MY TRADE IN VALUE OF $9000.SOMEONE HAS TO BE RESPONSIBLE FOR THIS AND I THINK IF DEALERSHIP CANNOT RECOUP MY LOSS OF $9000, THAN AUDI SHOULD REIMBURSE ME FOR MY LOSS. I WAS COULDN'T TAKE A CHANCE TO DRIVE IN UNSAFE VEHICLE AND WAIT TILL NOW TO REPLACE AIRBAGS. I WAS NOT DISCLOSED AT THE TIME OF SALE THAT THERE WAS NO REMEDY AVAILABLE FROM MANUFACTURER TO FIX AIRBAGS IN 10/2016. I HAVE MY INITIAL CONTRACT FOR VEHICLE PURCHASE. I DO NOT HAVE THIS VEHICLE IN MY POSSESSION ANY LONGER AND TRADED IN ON ANOTHER AT THE SAME DEALERSHIP.

Air Bags
Filed Nov 6, 2017MO

TAKATA RECALL MANUFACTURER ISSUED A RECALL NOTICE (69N1) IN APRIL 2016 AND HAS NOT BEEN ABLE TO COMPLETE THE REPAIR/REPLACEMENT SINCE. I'VE CALLED THE LOCAL DEALER SEVERAL TIMES OVER THE PAST 17 MONTHS AND EACH TIME THEY SAY THEY DO NOT HAVE PARTS AVAILABLE AND CANNOT REPAIR.

Air Bags
Filed Oct 30, 201735,000 milesNJ

TAKATA RECALL - WE ARE FIRST-TIME PARENTS AND HAD INFANT TWIN BOYS. WE HAD BOUGHT THIS CAR FOR MORE ROOM AND SAFETY AND THEN THE RECALL HAPPENED. WE ASKED OUR DEALER REPEATEDLY FOR A FIX AND EVEN CONTACTED AUDI USA BUT THEY TOLD US THERE WAS NOTHING THEY COULD DO. WE HAD FRIENDS AND RELATIVES WITH OTHER CAR BRANDS WHOSE DEALERS GAVE THEM LOANERS OR RENTAL CARS BUT AUDI OFFERED US NOTHING. ULTIMATELY, WE TRADED IN THE CAR BECAUSE WE WERE SO WORRIED.

Air Bags
Filed Oct 27, 2017NJ

TAKATA RECALL. I CALLED AUDI OF PRINCETON NJ AND THEY INFORM ME THE PARTS ARE BACKORDERED, WITH NO IDEA OF THE ETA. THIS IS CONCERNING GIVEN THE DANGEROUS NATURE OF THE AIRBAG INFLATOR COULD POTENTIALLY RUPTURE DUE TO PROPELLANT DEGRADATION.

Air Bags
Filed Oct 23, 2017OR

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN APRIL OF 2016. AFTER CONTACTING THE AUDI BEAVERTON DEALER LOCATED IN BEAVERTON, OR. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURE HAD NOT BEEN CONTACTED. (PARTS DISTRIBUTION DISCONNECT).

Engine
Filed Aug 2, 2017148,000 milesPA

I DROVE MY CAR TO WORK, PARKED IN THE GARAGE, PICKED UP THE CAR, THE GARAGE ATTENDANT BROUGHT IT TO ME AND TURNED OFF THE IGNITION. THE CAR WAS IN PARK WHEN I TRIED TO START THE CAR, BUT IT WOULD NOT TURN OVER AND ULTIMATELY THE ENGINE NEVER STARTED AGAIN. I HAD IT TOWED TO AUDI MANHATTAN THE NEXT MORNING. THE CAR HAS NOT WORKED SINCE. IT WILL BE A WEEK THIS COMING FRIDAY, AUGUST 4, 2017.

Air Bags
Filed Jul 28, 2017TX

TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN AUDI DEALER IN HOUSTON, TEXAS WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 17, 2017MA

TAKATA INFLATORS

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Audi Q5 → · Every Q5 year → · How the figures are calculated →