Owners filed 6 complaints about this vehicle with federal regulators, most often about the engine. It has been recalled 2 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Unknown or Other
1
0
0
0
Structure › Body › Hatchback/Liftgate › Support Device/Strut
1
0
0
0
Structure › Body › Hatchback/Liftgate
1
0
0
0
Service Brakes
1
1
0
2
Power Train
1
0
0
0
Engine
1
0
0
0
2 safety recalls
Part 573 reports
Engine25V294000
Filed May 7, 202589,417 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 Q5 Quattro and Q5 Sportback Quattro vehicles. The cylinder head cover screws may have been improperly tightened.
Risk. The screws can loosen, allowing oil to leak and increasing the risk of a fire.
Remedy. Dealers will inspect and replace the screws as necessary, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 15ZK.
Engine and Engine Cooling › Engine › Hard Parts Internal/Mechanical22V753000
Filed Oct 7, 202276,515 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021-2023 Audi Q5 Sportback, Q5, 2022-2023 Volkswagen Atlas FL, and Atlas Cross Sport vehicles. The engine connecting rod bearings may become damaged, which can result in engine failure.
Risk. A damaged engine can result in engine failure and a stall, increasing the risk of a crash. If the engine failure causes an oil leak, it can increase the risk of a fire.
Remedy. Dealers will inspect and, if necessary, replace an affected engine, free of charge. Owner notification letters are expected to be mailed December 6, 2022. Owners may contact Volkswagen's customer service at 1-800-893-5298 and Audi's customer service at 1-800-253-2834. Volkswagen's numbers for this recall are 13i4 (VW) and 13i5 (Audi).
What owners reported
Newest filings
Structure › Body › Hatchback/Liftgate
Filed Oct 20, 2023856 milesFL
The contact owns a 2023 Audi Q5. The contact stated that while using the liftgate to load or unload the rear cargo compartment, the motion-sensor used to activate the liftgate would close or open the liftgate due to the slightest movement. The contact stated that he had been struck on the head by the liftgate after barely moving his foot near the sensor while loading the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was no fix for the failure. The manufacturer had not been informed of the failure. The failure mileage was 856.
Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Aug 28, 20231,820 milesMA
The contact owns a 2023 Audi Q5. The contact stated that after opening the trunk door and reaching into the trunk, the trunk door inadvertently released, and the door struck the contact on the neck. No medical attention was sought. The contact stated that the trunk door was difficult to manually raise up. The contact heard a beeping sounding and was able to get out of the way before the trunk closed independently. The dealer was not contacted. The vehicle was not repaired. The manufacture was not contacted. The failure mileage was 1,820.
Service BrakesCrash2 injured
Filed Jul 5, 20231,030 milesNY
The contact owns a 2023 Audi Q3. The contact stated that while driving approximately 5 MPH over a speed pump the driver pressed the brake pedal while approaching a stop sign when suddenly the vehicle accelerated forward at a high rate of speed and crashed into a fence and brick wall. During the crash, the driver sustained a fractured nose, head and face lacerations, neck and lumbar pains, and a right arm laceration which required stitches. The front passenger sustained neck, lumbar and chest injuries. Both occupants required immediate medical treatment. A police report was taken at the scene and the vehicle was towed away and later listed as destroyed by the insurance company. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 1,030.
Power Train
Filed Jan 16, 2023TX
Brand new vehicle with less than 1000 miles. Whenever I take an exit from highyway vehicle's rear wheel slips and shakes. It shakes and slips when I change lanes in a curvy highway such as Hardy Toll Road in Houston. Happened several times. I am taking it to the dealer this week to have it checked out. I suspect that a recall may be needed here!
Unknown or Other
Filed Dec 20, 2022NJ
Once the car is programmed to open/close your garage door, the car must be running in order to use this feature. This means that you must start the car BEFORE opening the garage door when you want to pull out and likewise you need to close the garage door before turning off the motor when you pull into the garage. I consider this a safety defect. The garage door should always be open before you start the car and the car should be off before you close the door.
Engine
Filed Nov 26, 2022TN
WA15AAFY9P2019936 New Car with ReCall beign sold by the dealer.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: May 7, 2025. Source: NHTSA Office of Defects Investigation.