Page 5 of 15 · complaints 201–250 of 749

2013 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Suspension
Filed Mar 7, 2020IN

SQUEAKING IF SUSPENSION WHEN I GO OVER BUMPS

Exterior Lighting
Filed Mar 5, 202039,900 milesFL

REVERSE LIGHTS STOP WORKING

Fuel/Propulsion System
Filed Jan 17, 202087,000 milesFL

CAR FREQUENTLY STALLS AND THE PICKS UP WHEN ACCELERATING FROM A STOP.WHEN I'M PULLING OUT INTO TRAFFIC IT GETS VERY SCARY WHEN YOU'RE ALREADY OUT IN THE LANE AND IT LOSES POWER AND AFTER SEVERAL SECONDS IT PICKS UP. THIS HAPPENS EVERY DAY.

Structure › Body
Filed Jan 15, 202060,000 milesMI

THE DRIVER DOOR WILL NOT OPEN FROM THE OUTSIDE OR INSIDE. THERE ARE MANY REPORTS THAT HIS OCCURS IN COLD CLIMATES DUE TO WATER GETTING INTO THE LOCK ACTUATOR MECHANISM. IF YOU CANNOT OPEN A DOOR TO EXIT THE VEHICLE, THAT IS A SIGNIFICANT SAFETY CONCERN.

Structure › Body
Filed Dec 19, 201983,000 milesGA

I ATTEMPTED TO ENTER MY VEHICLE, BUT THE DRIVER SIDE DOOR WOULD NOT OPEN. THE CAR WAS STATIONARY. THE TEMPERATURE WAS BELOW 30F. AFTER FINALLY GETTING IN THE CAR, I WAS NOT ABLE TO EXIT THE CAR THROUGH THE DRIVER SIDE DOOR BECAUSE IT WAS STILL STUCK. THE CAR HAD BEEN DRIVEN AROUND 40 MILES BEFORE GETTING TO MY DESTINATION. THE CAR WAS STATIONARY AND NOT RUNNING WHILE TRYING TO GET OUT. I COULD HAVE BECOME TRAPPED IN THIS VEHICLE IN AN EMERGENCY. I AM NOT EXTREMELY MOBILE AND HAD A LOT OF ISSUES EXITING THE CAR.

Engine
Filed Dec 18, 2019130,000 milesFL

SINCE I BOUGHT THE CAR I'VE ALWAYS HAD ISSUES WITH THE OIL CONSUMPTION. I WAS TOLD IT WAS 'NORMAL' TO LOOSE UP TO 8 COURTS OF OIL IN-BETWEEN MY OIL CHANGES. THE DEALERSHIP TOLD ME THIS!! THE CAR HAS BEEN VERY WELL TAKEN CARE OF, I GET OIL CHANGES EVERY COUPLE THOUSAND MILES INSTEAD OF EVERY 10,000 LIKE VW RECOMMENDS. IF I DID THIS MY ENGINE WOULD QUIET LITERALLY BLOW UP. I'VE BEEN TOLD REPEATEDLY BY MULTIPLE FOREIGN REPAIR SHOPS (NON VW DEALERSHIP) THAT THIS IS A COMMON ISSUE WITH THIS MOTOR BUT FOR WHATEVER REASON THE 2013 CC MODELS WERE NOT RECALLED. BY THE SOUNDS OF IT'S A REPAIR THAT VW REFUSES TO ACKNOWLEDGE OR FIX. I'M UPSIDE DOWN ON THE LOAN & HAVE BEEN TOLD I BASICALLY NEED A WHOLE NEW ENGINE. NOW, EVERY TIME I REFUEL I HAVE TO ADD A QUART OF OIL OTHERWISE MY CHECK ENGINE LIGHT COMES ON OR I RECEIVE A 'CHECK OIL PRESSURE. ENGINE OFF' MESSAGE. I MIGHT BE A FEMALE BUT I'M NOT THAT STUPID TO KNOW THAT THIS ISN'T NORMAL! THIS IS A CONSTANT ISSUE!

Electrical System
Filed Dec 16, 201966,500 milesNY

THE FRONT DRIVER SIDE DOOR WILL NOT LOCK. IT WILL NOT LOCK WITH THE FAB, OR USING THE MANUAL KEY LOCK.

Exterior Lighting
Filed Nov 20, 201920,000 milesSC

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO OPERATE INTERMITTENTLY WHILE IN USE. THE LIGHT WOULD ONLY ILLUMINATE WHEN MANEUVERED IN A CERTAIN POSITION. THE FAILURE WOULD EVENTUALLY RECUR. THE CONTACT TOOK THE VEHICLE TO VOLKSWAGEN OF SOUTH CHARLOTTE (9900 SOUTH BLVD, CHARLOTTE, NC 28273, (704) 612-0407) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE OCCURRED IF THE HOOD WAS SHUT FORCEFULLY. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING), BUT THE VIN WAS EXCLUDED. THE MANUFACTURER WAS NOTIFED AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.

Engine
Filed Nov 19, 201970,000 milesGA

MY VEHICLE FOR SOME REASON IS NOT UNDER THE RECALL FOR ALL OTHER MODELS WITH SAME DEFECT. I HAVE A INTAKE MANIFOLD MALFUNCTION THAT WAS RECALLED ON ALL CC'S OF MY YEAR AND PRIOR BUT FOR SOME REASON MY MODEL WASN'T COVERED AND SHOULD BE.

Exterior Lighting
Filed Nov 6, 201985,000 milesVA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. WHILE DRIVING, THE CONTACT WAS PULLED OVER BY A TROOPER BECAUSE THE DRIVER'S SIDE HEADLIGHT WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHT BULB WAS MELTING THE SOCKETS AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V389000 (EXTERIOR LIGHTING). THE CONTACT CALLED WEST BROAD VOLKSWAGEN (9001 W BROAD ST, RICHMOND, VA 23294, (804) 270-9000) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

Exterior Lighting
Filed Oct 30, 2019130,000 milesTN

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO GOSSET VOLKSWAGEN (1875 COVINGTON PIKE, MEMPHIS, TN 38128, (901)388-8989) FOR INSPECTION. THE DEALER STATED THAT THE HEADLIGHTS HAD A SOCKET FAILURE AND THE HEADLIGHT CASE NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V125000 (EXTERIOR LIGHTING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Air Bags
Filed Oct 24, 2019GA

I TOOK MY VEHICLE IN TO VW OF CHATTANOOGA IN AUGUST TO GET THE AIRBAG RECALL TAKEN CARE OF AND NOW MY SURPRISE MY "CLOCK SPRING" IS NOW NOT WORKING. I CALLED VW OF CHATTANOOGA AND DESCRIBED THAT THE CONTROLS ON THE STEERING WHEEL WAS NOT WORKING, THERE IS A CLICKING SOUND WHEN TURNING THE WHEEL AND DISCUSSED MY SAFETY CONCERNS. I MENTIONED TO VW OF CHATTANOOGA THAT I WAS CONCERNED THAT THE AIRBAG WILL JUST BLOW UP AND HE SAID IT JUST WILL NOT DEPLOY IN THE EVENT OF AN EMERGENCY. SO I'M LIKE NOW WHAT DO I DO, I HAVE A VEHICLE I CANNOT DRIVE AND THE LAST ONES TO MESS WITH IT WAS THEM! THEY ASKED IF THE AIRBAG LIGHT CAME ON WHY DIDN'T I BRING BACK IN? I SAID BECAUSE I HAVE BEEN ON MILITARY ORDERS FOR AWHILE. THEY ALSO SAID INITIALLY IT WAS COVERED UNDER WARRANTY AND NOW THEY ARE SAYING IT WILL COST $732 TO GET IT FIXED! I CALLED VW CARE AND THEY JUST SAID MY CAR WAS OUT OF WARRANTY AND IT MAYBE A WORKSMAN ISSUE BUT THE DEALERSHIP WILL HAVE TO WORK WITH YOU ON THAT. NOT TO MY SURPRISE BUT VW OF CHATTANOOGA CHOSE NOT TO PROVIDE ANY MEANS OF SOLUTION OR CUSTOMER SERVICE.

Visibility/Wiper
Filed Oct 24, 2019NY

VEHICLE HAS 49000 MILES AND IS A GASOLINE ENGINE. PASSENGER SIDE HEAT ONLY BLOWS COLD AIR, WHICH PREVENTS THE WINDSHIELD FROM DEFROSTING/DEICING IN WINTERTIME, AFFECTING VISIBILITY AND SAFETY. DRIVER'S SIDE IS NOT AFFECTED. RESEARCH SUGGESTS THAT THE PROBLEM IS THE RESULT OF A DEFECTIVE HEATER CORE SIMILAR TO THAT FOUND WITH DIESEL VERSIONS OF THE VEHICLE. THIS ISSUE SHOULD NOT BE OCCURRING WITH A VEHICLE ONLY HAVING 49000 MILES.

Structure › Body
Filed Oct 24, 201932,000 milesNY

DRIVER'S SIDE DOOR FROZEN SHUT IN WINTER AND UPON OPENING HANDLE/LOCK BECAME INOPERABLE RESULTING IN FAILURE OF DOOR TO REMAIN CLOSED/LOCKED DURING OPERATION - DOOR WOULD SWING OPEN ON TURNS PRESENTING A SAFETY HAZARD. RESEARCH SUGGESTS THAT THIS IS A KNOWN PROBLEM.

Engine
Filed Oct 21, 201959,000 milesNY

CHECK ENGINE LIGHT AND EPC LIGHT TURNED ON. SOMETIMES MY CAR WILL NOT START, BUT THEN OTHER TIME IT WITH START WITH ONE TURN. ALSO WHILE I AM DRIVING, IT LOOSES POWER SOMETIMES. ONE TIME THE CAR SHUT OFF COMPLETELY WHILE I WAS IN DRIVE. I TOOK IT TO THE MECHANIC AND HE DID A DIAGNOSTIC COMPUTER CODE CHECK. THE CODE WAS READING CAMSHAFT POSITION SENSOR MALFUNCTION. THE MECHANIC REPLACED THE SENSOR BUT NOTICED THAT THE METAL ON THE SENSOR IS SHEARING SIGNIFICANTLY.

Air Bags
Filed Sep 23, 201958,600 milesMS

WHILE DRIVING THE VEHICLE MAKE A RIGHT TURN THE AIRBAG IN THE STEERING WHEEL OPENED WITHOUT IMPACT OR SUDDEN MOVEMENTS. IT DID NOT BREAK THROUGH THE STEERING WHEEL CASEMENT BUT INDICATOR LIGHT CAME ON AND ALL THE FUNCTIONS ON THE STEERING WHEEL STOPPED WORKING

Air Bags
Filed Sep 21, 201982,000 milesNM

I WAS SOLD A VOLKSWAGEN PASSAT NEVER WAS TOLD ABOUT ALL THE RECALLS IT HAD SO I HAD THE CAR ABOUT 3 MONTHS AND THE ADBLUE MESSSED UP AND ENGINE WOULDN'T START BUT THE DAY I TOOK MY CAR TO GET SERVICED THEY IGNORED ALL THE LIGHTS THAT WERE ON THE DASHBOARD SO I TOOK THE CAR BACK AND THEY ACTED LIKE THEY DIDN'T SEE THEM SAID THEY WOULD TURN OFF SO WE LEFT AND BEFORE WE GOT HOME THE CAR STARTED SMOKING I CALLED AND THEY SAID THEY WOULD HAVE TO LOOK AT IT T SEE WHAT WAS WRONG WHEN WE JUST LEFT THE DEALERSHIP THEY WOULD NOT TOW IT OR PAY FOR A TOW WE TOOK IT IN THEY FIXED THE FUEL INJECTOR AND THEN CALLED AND SAID THEY FOUND ANOTHER ISSUE AND EVER ISSUE THEY HAVE FOUND HAS AL BEEN ONE OF THE RECALLS AND I CALLED AND TOLD THEM I WAS WORRIED BOUT MINE N MY KIDS SAFETY CUZ ONE OF THE RECALLS COULD CAUSE A FIRE AND I DIDN'T WANT THAT TO HAPPEN AND THEY TOLD ME THERE WAS NOTHING WRONG IT WASN'T AN OPEN RECALL BUT YET EVERY RECALL IS WHAT'S MESSING UP AND I CALLED THERE COMPANY VW AT TOURNEY ADVOCATE FOR THE SETTLEMENT THEY GOT FOR THESE RECALLS AND MY CAR WAS INCLUDED IN THE SETTLEMENT FOR THE RECALL AND ALL THE RECALLS GOT THEIR MONEY BACK OR A NEW CAR AND THIS DEALERSHIP SAID IT'S NOT THEIR PROBLEM I BOUT IT WITH A WARRANTY BUT PRETTY MUCH THEY GOT PAID FOR MY PIECE OF SHOT CAR AND JUST SOLD IT WITH A WARRANTY I OWE 26000 AND HAD THE CAR 3 MONTHS AND THE WARRANTY IS ONLY GOOD ANOTHER 20000 MILES I'M CONCERNED ABOUT THEM FRAUDUNG PEOPLE INTO BUYING LEMONS AND THE SAFETY OF PEOPLE WHO

Steering
Filed Sep 18, 201942,401 milesFL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE STEERING WARNING INDICATOR ILLUMINATED. AFTER WAITING TWENTY MINUTES, THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO GUNTHER VOLKSWAGEN OF FORT LAUDERDALE (1660 S STATE RD 7, FORT LAUDERDALE, FL 33317, (954) 420-7374) WHERE UNKNOWN REPAIRS WERE MADE TO THE STEERING WHEEL; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,401.

Air Bags
Filed Sep 12, 2019NJ

VOLKSWAGEN REPLACED MY VEHICLE STEERING WHEEL "CLOCKSPRING" UNDER A PREVIOUS SAFETY RECALL. MY CAR HAS NOW RECENTLY SUFFERED FROM A FAILED STEERING WHEEL "CLOCKSPRING". MY DRIVERS SIDE FRONT AIRBAG IS NOW INCAPACITATED, MY HORN NO LONGER WORKS AND MY STEERING WHEEL CONTROLS DO NOT WORK. THIS OCCURRED UPON MY MAKING A FULL LEFT HAND TURN, UPON MAKING THE TURN, I HEARD CRACKING SOUNDS COME FROM MY STEERING WHEEL AND ALL OF THE SUDDEN, I GOT AN AIRBAG ERROR WARNING LIGHT (I STILL DO), MY HORN DID NOT WORK (STILL DOES NOT) AND MY STEERING WHEEL CONTROLS DID NOT WORK (STILL DON'T). THIS SHOULD BE A SECOND RECALL TO COVER THIS ISSUE BECAUSE THE "CLOCKSPRING" WAS FORMALLY RECALLED FOR THE EXACT REASONS THAT I (AND APPARENTLY A LOT OF OTHER AUTO OWNERS) NOW SUFFER FROM AND THE SUPPOSED REPLACED CLOCKSPRING IS CAUSING THE SAME SAFETY ISSUES. VOLKSWAGEN IS CURRENTLY NOT TAKING RESPONSIBILITY FOR INSTALLING FAULTY "CLOCKSPRINGS" OR NEGLIGENT AUTO DESIGN FOR THIS ISSUE. A NEW SAFETY RECALL FOR THIS SHOULD BE ISSUED

Electrical System
Filed Sep 3, 2019FL

THE VOLKSWAGEN T-CROSS MODEL STANDS ON A LIFTING PLATFORM IN A CAR TOWER ON THE VOLKSWAGEN FACTORY PREMISES. PICTURE ALLIANCE | PICTURE ALLIANCE | GETTY IMAGES VOLKSWAGEN SAID FRIDAY IT'S RECALLING 679,000 U.S. VEHICLES SOLD SINCE 2011 WITH AN ELECTRICAL ISSUE THAT COULD CAUSE THE CAR TO ROLL AWAY. THE AUTOMAKER SAID DRIVERS COULD REMOVE THE KEY AFTER STOPPING WITHOUT PLACING THE CAR IN PARK, INCREASING THE RISK OF THE CAR ROLLING AWAY. VW ATTRIBUTED THE PROBLEM TO A BUILDUP OF SILICATE ON A SHIFT LEVER MICRO SWITCH CONTACT. THE COMPANY SAID DEALERS WILL INSTALL AN ADDITIONAL SWITCH AND CIRCUIT BOARD AND DISABLE A MICRO SWITCH ON AFFECTED CARS. VOLKSWAGEN SPOKESMAN MARK GILLIES SAID THERE ARE NO REPORTED INJURIES OR ACCIDENTS RELATED TO THE RECALL. THE RECALL COVERS THE COMPANY'S JETTA, BEETLE, BEETLE CONVERTIBLE, GOLF, GOLF SPORTWAGEN AND GTI MODELS FROM 2011 THROUGH 2019.

Structure › BodyCrash3 injured
Filed Aug 17, 201984 milesHI

TAKATA INFLATORS I GOT INTO A VEHICLE COLLISION WITH ANOTHER VEHICLE AND SUFFERED A CONCUSSION DUE TO MY AIRBAGS FAILING TO DEPLOY IN MY VEHICLE.

Unknown or Other
Filed Aug 13, 201950,000 milesKY

ABOUT A YEAR AGO WE NOTICED A STRANGE ODOR DEVOLOPING IN THE CAR AND RESEARCHED THAT IT COULD BE A WAX VW PUTS ON THE PLASTICS. IN THE HEAT THIS MAX PUTS OFF AN ODOR. AFTER A WHILE MY SON STARTED DEVOLOPING SINUS ISSUES TO THE POINT HE WAS AT THE DOCTOR GETTING MEDICINE TO TREAT. THIS SUMMER HE DID NOT DRIVE THE CAR MUCH AND WE NOTICED HE WAS NOT SICK. I CONTACTED VW ON 7/23/19 WITH THE CONCERN OF MOLD OR THE PLASTIC ISSUE. I DROPPED OFF THE CAR TO A DEALER ON 7/27/19 TO HAVE A MOLD TEST DONE, THE RESULTS WERE TOLD TO ME THAT LEVELS OF MOLD WE ACCEPTABLE LEVELS BUT I WAS NOT TOLD ACCORDING TO WHO'S LEVEL. WHEN I OR MY SON DRIVE THIS CAR WE DEVELOP HEADACHES AND SINUS ISSUES CAUSED FROM THE ODOR THE CAR IS PUTTING OFF IN THE PASSENGER CABIN. AS OF TODAY 8/13/19 VW HAS TURNED IT OVER TO THE DEALER TO CHARGE ME $245.00 TO LOOK FOR A LEAK. THEY ARE NOT LOOKING AT THE WAX ON THE PLASTIC WHICH THEY HAVE AGREED THEY DO. AFTER LOOKING AT ISSUES ON THE INTERNET WITH VW ODORS THERE ARE MANY OUT THERE CAUSING ISSUES. THIS ISSUE GETS WORSE WHEN USING THE AC.

Fuel/Propulsion System
Filed Aug 8, 2019MI

ISSUE: DIFFICULTY FILLING GAS TANK AT ALL GAS STATIONS. FUEL PUMP AUTOMATICALLY SHUTS OFF WHEN I INSERT THE PUMP INTO THE GAS TANK. IN ORDER TO GET THE PUMP TO FILL THE GAS TANK, I NEED TO PULL THE PUMP OUT AND KEEP NOZZLE CLOSE TO THE OPENING OF THE GAS TANK. IT TAKES MULTIPLE ATTEMPTS TO GET THE PUMP TO FILL THE TANK. BECAUSE I HAVE TO KEEP THE PUMP CLOSE TO THE OPENING OF THE GAS TANK, ON TWO SEPARATE OCCASIONS THE GAS PRESSURE FROM THE PUMP WAS STRONG WHICH CAUSED IT TO SPRAY OUT OF THE GAS TANK, AND ALL OVER MYSELF. THIS IS A HAZARD! NOTE, I HAVE TAKEN THE CAR TO THE DEALERSHIP AND THEY WERE UNABLE TO IDENTIFY THE PROBLEM.

Air Bags
Filed Aug 6, 201950,000 milesIN

CLOCK SPRING FAILURE AFTER MANUFACTURER RECALL "FIX". VEHICLE WAS IN MOTION, MAKING A ROUTINE TURN WHEN LOUD CLICKING SOUND WAS NOTED. IMMEDIATE FAILURE OF AIRBAGS, HORN, AND ALL STEERING WHEEL CONTROLS, INCLUDING HANDS-FREE SAFETY FEATURES.

Electrical System
Filed Aug 4, 201998,000 milesVA

ENGINE SHUTS OFF UNEXPLAINABLY. THIS HAS OCCURRED WHILE THE VEHICLE WAS STATIONARY ON A CITY STREET AND IN MOTION ON THE HIGHWAY. THE COMPONENT PART/SYSTEM THAT IS CAUSING THE SAFETY RISK IS UNKNOWN TO ME AS WELL AS THE VOLKSWAGEN DEALERSHIP AND FOREIGN AUTO MECHANIC THAT I HAVE TAKEN THE VEHICLE TO, TO HAVE IT SERVICED.

Air Bags
Filed Jun 24, 201956,718 milesMO

WHILE DRIVING MY 2013 VW PASSAT, THE AIRBAG LIGHT CAME ON, ON THE DASHBOARD AND STARTED BEEPING. WHEN I PULLED INTO MY GARAGE, I NOTICED THAT THE HORN NO LONGER WORKED AND NONE OF THE STEERING WHEEL FUNCTIONS WORK ANYMORE. I HAVE ONLY 56,718 MILES ON THE CAR AND THE VW DEALER SAYS IT IS NOT COVERED UNDER A RECALL AND I WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR BECAUSE MY WARRANTY DEDUCTIBLE IS $500. THIS IS A SAFETY ISSUE AND VW SHOULD BE REQUIRED TO REPAIR THESE AIRBAG ISSUES, NOT US, THE CONSUMER. THIS IS NOT SOMETHING WE (THE CONSUMERS) ARE CAUSING, THIS IS A VW QUALITY ISSUE.

Air Bags
Filed Jun 24, 201982,000 milesCA

TAKATA INFLATOR MAYBE. IN 2015 MY VEHICLE WAS TBONED BY ANOTHER VEHICLE, TO WHERE THE IMPACT EVEN CAUSED MY CAR TO SPIN, YET NO AIRBAG WAS DEPLOYED, EVEN THE POLICE AT THE SCENE WERE WONDERING WHY MY AIRBAGS DID NOT GO OFF... FAST FORWARD TO YRS LATER MY CAR READS AIRBAG ERROR.

Structure › Body
Filed May 29, 201977,200 milesTN

WE HAVE HAD TO REPLACE THE ACTUATORS ON THREE OF THE FOUR DOOR LOCKS OVER THE LAST TWO YEARS. THE LOCKS CEASED TO FUNCTION LEAVING US WITH A CAR WE COULD NOT LOCK. WHEN DRIVING THE ACTUATORS WOULD CONSTANTLY CLICK TRYING TO LOCK. THE LAST ONE WAS REPAIRED AT OUR EXPENSE ON 14 MAY 2019 ( WE PAID FOR ALL THREE REPAIRS )

Electrical System
Filed May 28, 2019400 milesSC

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. HILTON HEAD VOLKSWAGEN (137 AUTO MALL BLVD, HARDYVILLE, SC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED PER AN UNKNOWN AIR BAG RECALL. THE FAILURE MILEAGE WAS 400.

Suspension
Filed May 22, 201979,379 milesVT

BROKE REAR SPRING LAST AUGUST AND THE OTHER REAR SPRING LAST WEEK. NEVER BROKE A SPRING ON ANY CAR I OWNED UNTIL THIS PASSAT. LOVE THE PASSAT, BY THE WAY, JUST THINK THERE IS SOMETHING NOT MADE CORRECTLY WITH THESE SPRINGS.

Air Bags
Filed May 3, 201950,000 milesTX

2014 OR 2015 I RECEIVED A LETTER THAT MY AIR BAG CLOCK SPRING RECALL AND ANOTHER ABOUT AIRBAG RECALL.. I WENT TO DEALERSHIP AND THE CHARGER ME 1K FOR THE AIRBAG MODULE THE SAID IT NEEDED TO BE REPLACED AND THAT IT WAS MY RESPONSIBILITY.. THEY INFORMED ME.THAT IT HAD GOT WET.. I'M NOT EVEN SURE WHERE THE MODULE SENSOR IS.. PROPR TO ALL THIS I DID GET AN ERROR AIRBAG WARNING ON MY CAR BUT IT WENT A AWAY I TOOK IT TO DEALERSHIP AND THEY NEVER INFORMED ME ABOUT THE AIRBAG MODULE SENSOR WHILE UNDER WARRANTY. THE SENSOR SHOULD NOT BE IN A PLACE WHERE I CAN GET IT WET.

Electrical System
Filed Apr 29, 2019FL

AFTER YOU GUYS INSTALLED THE NEW EMISSION PROGRAM MY CAR NOW HAS PROBLEMS WITH THE ELECTRICAL SYSTEM AND THE SENSOR FOR THE OIL LIGHT. IT HAS BEEN DOING THIS SINCE APRIL 8 AND BEFORE THAT WE NEVER HAD THIS PROBLEM.

Unknown or Other
Filed Apr 26, 201980,000 milesFL

HAS A PROBLEM WITH THE FUEL SYSTEM, I HAVE THE DIESEL ENGINE AND WHEN THE GLOW PLUGS STARTS FLASHING YOU CAN FEEL THE LOSS OF POWER AND TAKES SEVERAL SECONDS TO GET UP TO SPEED, READ ONLINE THAT IT'S AN ONGOING ISSUE FOR SEVERAL PEOPLE.

Electrical System
Filed Apr 12, 201940,000 milesTX

WHILE DRIVING ON THE BELTWAY AT 60 MILES AN HOUR, THE CAR SUDDENLY LOST ALL ELECTRICAL POWER AND THE ENGINE SHUT DOWN. I WAS NOT ABLE TO STEER OR BRAKE OR ACCELERATE. I COASTED TO THE SIDE OF THE HIGHWAY, PUT THE CAR IN PARK AND RESTARTED IT AND DROVE IT HOME WITHOUT INCIDENT. DEALER COULD NOT FIND AN ERROR CODE. TWICE SINCE THEN, THE ELECTRICAL AND SYSTEM HAVE SHUT DOWN WITHOUT WARNING WHILE THE CAR WAS RUNNING WHILE IDLING AT A TRAFFIC LIGHT.

Air Bags
Filed Apr 11, 201949,545 milesVA

MY VEHICLE WAS MAKING A TICKING SOUND WHEN TURNING, THEN OUT OF NOWHERE A ERROR MESSAGE CAME UP THAT SAID ERROR AIRBAG, AND THE AIR BAG LIGHT CAME ON. I LOOKED UP TO SEE IF IT WAS A RECALL, SINCE I BOUGHT THE VEHICLE USED, IT IS FOR THE CLOCKSPRING, WHEN I USED THE VIN SEARCH IT DID NOT SO AS AN ACTIVE RECALL FOR MY VEHICLE.

Air Bags
Filed Apr 6, 2019107,300 milesPA

"TAKATA RECALL" AIR BAG LIGHT IS ON WHEN I STARTED VEHICLE UP.

Air Bags
Filed Apr 3, 2019IL

EVERYTHING ON MY STEERING WHEEL STOPPED WORKING( BUTTONS, HORN, ETC.) PASSENGER AIRBAG LIGHT IS ON AS WELL. DOES NOT WORK WHEN THE CAR IS MOVING OR STATIONARY.

Suspension
Filed Mar 30, 201970,000 milesPA

WINTER OF 2019, MY REAR COIL SPRING BROKE. MY CAR WAS PARKED IN MY DRIVEWAY AND TURNED OFF. I WAS LOADING MY BACKSEAT WITH MY WORK SUPPLIES WHEN THE BREAK OCCURRED.

Structure › Body
Filed Mar 9, 2019102,000 milesSC

ON MARCH 7, 2019 PROBLEM BEGAN WITH ALL DOOR LOCKS CLICKING. ALL LOCKS MAKING NOISE WHEN STARTING OUT DRIVING OR TURNING. DRIVER'S DOOR WOULD NOT LOCK. RESET ALL DOORS WITH KEY, EXCEPT DRIVER'S SIDE DOOR, WHICH WAS NOT OPTIONAL. DRIVER'S DOOR STILL WOULD NOT LOCK. ALSO DRIVER'S DOOR WOULD NOT CLOSE LATCH UNLESS HIT LOCK BUTTER. ON MARCH 8, 2019 DRIVING TO WORK, WITH CAR IN MOTION ON CITY STREET, DROVE OVER RAILROAD TRACKS AND DRIVER'S DOOR FLEW OPEN. AFTER COMING TO STOP AND CLOSING DOOR, THE DOOR WOULD NOT LATCH EVEN WHEN HITTING LOCK BUTTON. HAD TO TIE BUNGEE CORD FROM DRIVER'S DOOR TO PASSENGER DOOR TO DRIVE HOME FROM WORK. TRAVEL TO AND FROM WORK REQUIRES LONG MILES ON INTERSTATE. HAS PLACED ME IN EXTREMELY DANGEROUS SITUATION. DRIVER DOOR STILL WILL NOT LOCK AND WILL NOT CLOSE AND LATCH. WILL NOT BE ABLE TO DRIVE THE CAR SAFELY UNTIL DOOR LATCH AND LOCKS ARE FIXED. WE REQUEST A RECALL REVIEW AND REPAIRS BY VOLKSWAGEN ARE MADE.

Air Bags
Filed Mar 2, 2019MD

AIRBAG LIGHT REMAINS ON. TOOK VEHICLE TO DEALERSHIP OWINGS MILLS HERITAGE VW AND WAS INFORMED THAT DRIVER'S SIDE "CURTAIN " AIR BAG IS WHAT IS CAUSING IT. CONCERNS AS TO WHETHER IT IS DEFECTIVE AND IF IT WILL PROVIDE PROTECTION IF THERE'S AN ACCIDENT. I WOULD THINK THAT THIS IS A MANUFACTURING ISSUE.

Visibility › Defroster/Defogger/Hvac System
Filed Feb 21, 2019110,000 milesOH

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DEFROST SYSTEM WAS INOPERABLE. THE CONTACT ALSO MENTIONED THAT THE HEAT WAS NOT WORKING INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO BRUNSWICK AUTO MART (3031 CENTER RD, BRUNSWICK, OH 44212, (877) 815-7437) WHERE THE HEATER CORE WAS REPLACED THREE TIMES, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.

Visibility/Wiper
Filed Feb 14, 201963,000 milesWI

MY CONCERN FIRST OCCURRED IN NOVEMBER OF 2014, WHERE THE HEATER BLOWER MOTOR STOPPED WORKING CAUSING THE WINDOW TO BE COVERED WITH MOISTURE AND VISION OBSCURED. WHEN I BROUGHT TO VW DEALER THE BLOWER HAD STARTED AGAIN AND I WAS TOLD THEY COULD DO NOTHING AS IT WAS NOW OPERATING AS INTENDED. I HAVE SINCE LEARNED THAT IN 2015 TECH TIP WAS ISSUED CONCERNING SNOW OR MOISTURE ENTERING THE BLOWER COMPARTMENT WAS FOUND TO BE IMPAIRING THE BLOWER MOTOR. THEY ISSUED A REPAIR KIT DESIGNED TO SECURE FUTURE SNOW FROM ENTERING THIS AREA. FAST FORWARD TO FEBRUARY 2019, WHEN MY BLOWER AGAIN STOPPED WORKING. I HAD MY VEHICLE TOWED TO MY VW DEALERSHIP FOR REPAIR, HOPING IT WOULD BE COVERED UNDER THE EXTENDED WARRANTY I PURCHASED WHEN I BOUGHT THIS VEHICLE. I HAVE SINCE LEARNED THIS IS NOT COVERED BY WARRANTY AS IT IS A DESIGN FLAW AND NOT A PART FAILURE. MY DEALERSHIP SUGGESTED INSTALLING THE TECH FIX UPGRADE NOTED TO PREVENT FUTURE FAILURE. THIS COST ESTIMATE WAS $800.00. I MADE A CAL TO VW CUSTOMER CARE TO APPEAL FOR SOME REMEDIATION FOR THIS COST TO REPAIR A KNOW DEFECT. I WAS TOLD THAT NO RECALL HAD BEEN MADE FOR THIS CONDITION AND MY VEHICLE WAS OUT OF MILEAGE LIMITS AND AGE. THIS VEHICLE HAS 63000 MILES AND IS SIX MODEL YEARS OF AGE. MY CONTENTION IS THAT THIS WAS A KNOWN PROBLEM THAT HAD A KNOWN TECH FIX, IN 2015, WHEN MY FIRST CONCERN SHOULD HAVE BEEN ADDRESSED. I HAVE LEARNED FROM MY ONLINE RESEARCH THAT THIS IS NOT AN ISOLATED OCCURRENCE, WHERE SNOW HAS MIGRATED INTO THE BLOWER BOX,

Engine
Filed Feb 13, 2019103,000 milesNY

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE ENGINE WAS FAULTY AND THE VEHICLE COULD SHUT OFF AT ANY MOMENT. ALSO, THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEARER VOLKSWAGEN (2287 BERLIN STATE HWY, BARRE, VT 05641) WHERE IT WAS DIAGNOSED AND REPAIRED. THE DIAGNOSIS INFORMATION WAS NOT PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 103,000.

Visibility/Wiper
Filed Feb 3, 2019117,000 milesNY

DRIVING WHILE IN INCLEMENT WEATHER NOTICED PASSENGER SIDE WINDOW FOGGING UP AND DIDN'T THINK MUCH ABOUT IT SUCH AS HEAVY RAIN ETC. AND DIDN'T THINK MUCH ABOUT IT. FAST FORWARD TO SUB FREEZING TEMPERATURES IN A SNOWSTORM AND NOW NOTICED PASSENGER SIDE WINDSHIELD FROZEN AND WIPERS USELESS. START DIAGNOSTICS AND FIND COLD AIR BLOWING OUT AIR VENTS AND READ THOUSANDS OF PEOPLE HAVE THE SAME ISSUE AND VOLKSWAGEN KNOWS ABOUT IT. THEY ACTUALLY HAD AN ENXTENDED WARRANTY FOR SOME NOT OTHERS TO COVER THIS ISSUE AND A SERVICE BULLETIN TO BANDAID THE FIX. THIS IS AFFECTING THOUSANDS OF PEOPLE AND IS A SAFETY ISSUE AFFECTING THOUSANDS AND THE WORST THING ABOUT IT IS REPLACING THE HEATER CORE IS ONLY TEMPORARY AS IT WILL HAVE TO BE DONE AGAIN AS THEY HAVE NO PERMANENT FIX. I CAN DEAL WITH FOG ON THE WINDSHIELD BUT NOT A FROZEN WINDSHIELD ONLY TO HAVE NO MEANS OF GETTING HEAT TO THAW OUT. I READ ABOUT BMW HAVING ISSUES FOR BLOWER MOTOR RESISTORS WHY CAN VW BE HELD RESPONSIBLE FOR A CLOGGED HEATER CORE.

Engine
Filed Jan 24, 2019ME

MY CAR IS A 2013 PASSAT PURCHASED BY ME IN 2014, I HAVE ALWAYS TAKEN MY CAR TO BE SERVICED WITH ALL REQUIRED SERVICE MAINTENANCES SINCE PURCHASE DATE (SERVICES DONE ALL AT VOLKSWAGEN DEALERSHIPS). THE NEXT SERVICE WAS NOT DUE. I HAVE THIS ALL DOCUMENTED BY THE DEALERSHIPS. MY CAR HAS APPROX. 94,000 MILES ON IT. THE CHECK ENGINE LIGHT STARTED TO COME ON INTERMITTENTLY. TODAY VOLKSWAGEN DEALER (FOLLOWING DIAGNOSTIC TESTING) TOLD ME THE HEAD GASKET NEEDS TO BE REPLACED BUT THAT THIS IS A RISKY REPAIR AS THE PRIMARY PROBLEM IS THE ENGINE. THE VOLKSWAGEN DEALERSHIP IS TELLING ME THE ENGINE NEEDS TO BE REPLACED. THE VOLKSWAGEN DEALER IS TELLING ME TODAY THAT THIS IS NOT A USUAL PROBLEM WITH THIS VEHICLE. I CALLED VOLKSWAGEN TO ASK FOR FINANCIAL ASSISTANCE OR BUY BACK PLAN FOR THIS AND WAS TOLD THERE IS NOTHING THAT CAN BE DONE.

Visibility/Wiper
Filed Jan 22, 2019120,000 milesAL

I WAS TRAVELING TO WORK ON INTERSTATE 85 (WHICH AS FOUR LANES) AND ALL OF A SUDDEN THERE WAS A GUN SHOT/EXPLOSION SOUND THAT RATTLED MY CAR. I FROZE AND CLOSED MY EYES (THANK GOD I WAS ON A STRAIGHT ROAD & DID NOT YANK MY STEERING WHEEL), WHEN I OPENED I WAS COVERED IN GLASS. FOR SOME REASON, MY SUN ROOF EXPLODED FOR NO APPARENT REASON. IT WAS NOT BELOW FREEZING OR EXTREME HEAT AND I HAD NOT BEEN UNDER AN OVERPASS. I HAD GLASS IN MY CLOTHES, MY MOUTH, MY HAIR, AND ALL IN MY CAR.

Air Bags
Filed Jan 21, 2019MO

CLOCK SPRING IS NOT WORKING AFTER TAKATA RECALL IMPLEMENTED. NO CONTROLS ON STEERING WHEEL WORK. HORN DOES NOT WORK. AIRBAG WOULD LIKELY NOT INFLATE. AIRBAG LIGHT IS ON. THIS OCCURED WHILE THE CAR WAS NOT MOVING.

Unknown or Other
Filed Jan 10, 201984,000 milesMD

THE DRIVER'S DOOR INTERMITTENTLY WILL NOT UNLOCK AND OPEN. THE DRIVER HAS TO ENTER THROUGH THE PASSENGER DOOR AND CLIMB ACROSS TO THE DRIVER'S SEAT. THIS PROBLEM BEGAN IN NOVEMBER 2018. I SCHEDULED A SERVICE APPOINTMENT AT HANOVER VOLKSWAGEN SERVICE DEPARTMENT (PA) ON 12/28/18. THE PROBLEM WAS DIAGNOSED AND SCANNED FINDING FAULT FOR IMPLAUSIBLE SIGNAL FROM LEFT FRONT DOOR LATCH. THE RECOMMENDATION IS TO REPLACE THE DOOR LATCH AND LATCH COVER. THE PART WAS NOT AVAILABLE SO I SCHEDULED SERVICE FOR 1/2/19. I WAS THEN NOTIFIED THE PART IS ON NATION BACK ORDER. THE DOOR HAS NOT UNLOCKED 3 DAYS SINCE 1/2/19. I FIND THIS A SAFETY ISSUE SINCE I CANNOT EXIT THE CAR EITHER THROUGH THE DRIVER'S DOOR WHEN IT DOES NOT UNLOCK.

Steering
Filed Jan 9, 2019LA

THE ELECTRICAL IN STERRING WHEEL IS COMPLETELY OUT. THE HORN AND BUTTONS ARE DEAD AND THE STEERING WHEEL MAKES A CLICKING NOISE WHEN IT TURNS

Electronic Stability Control (esc)
Filed Dec 20, 2018NC

MY 2013 VW PASSAT 3.6 SEL LACKS A ELEC STABILITY CONTROL SWITCH ON THE VEHICLE. AS A RESULT, THE TRACTION IS TERRIBLE ON THIS VEHICLE IN RAIN, SNOW, AND SLEET. THE ENGINE HAS A KNOCKING NOISE, EVEN THOUGH I SERVICE THE VEHICLE AT VW EVERY 10,000 MILES AS REQUIRED IN THE OWNER'S MANUAL. THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS, SUCH AS THE SEAT BELT LIGHT ILLUMINATING, AND I LOSE TENSION IN MY DRIVER SEAT BELT. THAT IS A HUGE SAFETY FLAW FOR THIS $40,000 VEHICLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Volkswagen Passat → · Every Passat year → · How the figures are calculated →