2012 Volkswagen Passat complaints

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HORN FAILED TO WORK AND THE CLOCK SPRING FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE15010 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,283. UPDATED 7/9/15*CN UPDATED 9/18/15 *JS

THE CAR WAS TAKEN TO PARKWAY VOLKSWAGEN, SANTA CLARITA CA 91355, FOR ROUTINE MAINTENANCE RECOMMENDED TRANSMISSION SERVICE. REPORTED MECHATRONIC GASKET LEAKING AND SHOULD BE REPLACED. OFFERED TO DO SO AT A REDUCED PRICE. AFTER DEALER REPAIR CAR GOES INTO NEUTRAL RANDOMLY FROM DRIVE MODE. DEALERSHIP WILL NOT TAKE RESPONSIBILITY. CLAIMS FAILURE IS A COINCIDENCE AND NOT RELATED TO THEIR WORK ON THE TRANSMISSION. *TR

HEARD A CLICKING NOISE COMING FROM THE STEERING COLUMN WHILE TURNING IN A PARKING LOT. WHEN I STARTED THE CAR AGAIN THE AIRBAG LIGHT CAME ON AND NONE OF THE CONTROLS ON THE STEERING WHEEL INCLUDING THE HORN WOULD WORK. AFTER INVESTIGATING ONLINE I FOUND SEVERAL COMPLAINTS ABOUT THIS ISSUE AND DISCOVERED THAT MANY OTHER OWNERS ARE EXPERIENCING A FAILURE THE CLOCK SPRING IN THE STEERING COLUMN AT ABOUT 50,000-60,000 MILES 9 I HAD ABOUT 58000 AT THE TIME). AFTER DISCOVERING THAT AN INVESTIGATION WAS STARTED HERE JUST DAYS BEFORE MINE FAILED I CONTACTED THE DEALER. I WAS TOLD THAT THEY WERE NOT AWARE OF THE INVESTIGATION OR THE ISSUE.... HOWEVER THEY WERE ABLE TO QUICKLY TELL ME IT WOULD COST ABOUT $700 TO FIX, AND IF VW ISSUES A RECALL LATER I COULD TRY TO GET IT REFUNDED FROM CORPORATE AT THAT TIME. *TR

THE CHECK ENGINE LIGHT CAME ON AND I HAD CODES READ. THE CODE WAS P205C AND THIS INDICATES THE EMISSIONS ADBLUE HEATER AND SENSOR HAD A PROBLEM. THE UNIT (HEATER AND SENSOR) IN THE ADBLUE TANK IS A NON SERVICEABLE UNIT AND MUST BE REPLACED. OVER $750.00 TO REPLACE. ALL THE EFFICIENCY OF TDI JUST WENT UP IN SMOKE. HAPPENED AT 4,000 MILES PAST WARRANTY AND DEALER HAD NO HELP EVEN THOUGH A LOT OF TDI'S ARE HAVING IDENTICAL PROBLEMS. SEEMS TO BE A DEFECT IN DESIGN, MANY MANY TDI'S ARE HAVING THE SAME PROBLEM. *TR

VEHICLE AIR BAG LIGHT ILLUMINATED AS WELL AS INFORMED US ON THE INFORMATION CLUSTER HORN NO LONGER WORKS AND NONE OF THE STEERING WHEEL PUSH BUTTON CONTROLS WORK DEALER SAID IT WAS A BROKEN CLOCK SPRING AND THAT WE NEEDED TO BRING IT IN IMMEDIATELY BECAUSE THE AIR BAGS WOULD NOT DEPLOY CORRECTLY POTENTIALLY THE ONLINE FORUMS THAT I'VE LOOKED FOR INFORMATION STATED THAT MULTIPLE VEHICLES WITH THIS AMOUNT OF MILES HAVE THE SAME EXACT PROBLEM I WAS JUST CURIOUS WHY THERE WASN'T A RECALL COMING IF THE AIRBAG POTENTIALLY DOESN'T WORK. *TR

MY SPRING CLOCK BROKE ON MY VEHICLE. I CAN HEAR A CLICKING NOISE COMING FROM THE STEERING WHEEL AS I TURN. I AIRBAG INDICATOR LIGHT WENT ON, MY HORN AND CONTROLS ON THE STEERING WHEEL NO LONGER WORK. IT IS A FRIGHTENING FEELING KNOWING THAT THE AIRBAGS MAY DEPLOY AT ANYTIME OR NOT AT ALL IN AN ACCIDENT. LOOKING ONLINE TO RESEARCH THE COST IN REPLACING THIS PIECE, I HAVE FOUND THAT IT IS A VERY COMMON PROBLEM. *TR

I AM HAVING ISSUES WITH MY 2012 WV PASSAT. THE BULBS SEEM TO BE BLOWING OUT THIS IS THE THIRD TIME BULBS HAVE BEEN REPLACED ON MY AUTO. IN SEPTEMBER 2014 (FIRST) IT WAS THE RIGHT SIDE , THEN AFTER A WHILE ON 3/23/15 THE LEFT SIDE AND THE BRAKE LIGHTS THIS TIME.. WHEN THERE WAS A RECALL FOR THE FRONT HOOD PROBLEMS WHICH EFFECTED THE FRONT LIGHTS..JAN 2014.. THERE WAS A TIME 2014 WHEN THE LOW BEAMS AND TURNING LIGHTS WERE NOT WORKING FOR A AT LEASE THREE HOURS.. THEN THEY WENT ON.. *TR

CLICKING NOISE STARTED INSIDE STEERING WHEEL. TURNING ALL THE WAY TO THE RIGHT POPPING NOISE WITH AIRBAG ERROR MESSAGE. NOW NO HANDS FREE CONTROLS, HORN. ...UPDATED 03-11-15 *BF UPDATED 6/18/2015 *JS

2012 VW PASSAT WITH NO PREVIOUS SIGNS OF PROBLEMS BEGINS SPUTTERING/FLASHING ENGINE LIGHT. CAR WAS DRIVEN APX. 1/4 MILE BACK HOME, WHERE IT BEGAN SMOKING AND CAUGHT FIRE. ENTIRE ENGINE BURNT OUT. CAR WAS UNDER WARRANTY. NHTSA INVESTIGATED PASSAT'S FAULTY IGNITION COILS YET DID NOT ISSUE A SAFETY RECALL BECAUSE THERE WAS NO SAFETY ISSUE...BUT IF THE ENGINE CATCHES ON FIRE...WITH ALL THE COMBUSTIBLES IN A CAR...ONE WOULD THINK THAT WAS A LITTLE UNSAFE. GLAD MY 4 YEAR OLD WAS NOT WITH ME. *TR

NO ACCIDENT. A PREMATURE FAILURE OF PART 39462 - ELECTRIC DEFECTIVE STEERING COLUMN CONTROL MODULE WHICH CONTROLS AIRBAGS, HORN AND OTHER ITEMS IN THE STEERING COLUMN. *TR

DRIVERS SIDE DOOR WOULD NOT OPEN WITH DOOR UNLOCKED. SPOKE TO VW SERVICE AND THEY SAID IT'S A COMMON ISSUE ON THIS CAR. COLD TEMPERATURES FREEZE UP THE DOOR LATCH MECHANISM. HAD TO OPEN THE DOOR FROM WITHIN THE VEHICLE. VW SERVICE ADVISED ME TO STOP OPENING THE DOOR BECAUSE THE LATCH MECHANISM COULD FAIL COMPLETELY AND THE DOOR WILL NOT LATCH TO CLOSE. THEY SAID BRING THE VEHICLE IN SO THEY COULD LOOK AT IT. BROUGHT THE VEHICLE IN AND THEY SAID YES IT'S A FAILING DOOR LATCH MECHANISM AND THE REPLACEMENT COST WOULD BE $480.00. THIS SEEMS TO BE A GENERAL ISSUE WITH THIS VEHICLE WITH MANY CUSTOMERS COMPLAINING. A DRIVERS SIDE DOOR THAT WON'T OPEN AND WON'T LATCH TO CLOSE IS A MAJOR PROBLEM. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE THE FRONT PASSENGER SIDE DOOR, THE DOOR FAILED TO CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000.

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE INSIDE AND THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 03/04/15*LJ UPDATED 10/15/2015*JS

UPON PULLING OUT OF MY DRIVEWAY AND TURNING THE STEERING WHEEL THERE WAS A CRACKING NOISE AND THEN THE AIR BAG LIGHT WENT OFF WITH AN AIRBAG ERROR. AT WHICH POINT ALL MECHANISMS WITHIN THE STEERING WHEEL STOPPED WORKING. AFTER TAKING THE CAR TO THE DEALERSHIP IT WAS DETERMINED THAT THE STEERING WHEEL CLOCK SPRING BROKE, BECAUSE OF THIS THE AIRBAG, HORN AND OTHER STEERING WHEEL MECHANISMS ARE NOT FUNCTIONAL WITHOUT REPAIR. FURTHER RESEARCH ONLINE SHOWS THAT THIS HAS CONSISTENTLY BROKEN ON OTHER 2012 VOLKSWAGEN PASSAT BETWEEN 50K AND 60K MILES ON IT. I FURTHER ADDRESSED MY CONCERN WITH VOLKSWAGEN CUSTOMER CARES TO ASK WHY THERE HAS NOT BEEN A RECALL ON THIS PART, THEY INDICATED THAT NOT ENOUGH CUSTOMERS HAVE SUBMITTED CLAIMS. BECAUSE THIS FAILS/BREAKS AT THIS MILEAGE IT IS OUTSIDE THE STANDARD WARRANTY, THERE IS "NOTHING THEY CAN DO ABOUT IT." I REQUESTED TO SPEAK TO A MANAGER MULTIPLE TIMES, AND WAS TOLD I WOULD HAVE TO WAIT 24 HOURS. IT'S UNFORTUNATE THAT VOLKSWAGEN DOESN'T CARE ABOUT THE SAFETY OF THEIR CUSTOMERS, AND HAS NOT ADDRESSED THIS PROBLEM WITH A RECALL.

VW HAS NO TRACTION CONTROL (NOT STABILITY CONTROL) BUTTON TO DEFEAT THE SYSTEM AT LOW SPEEDS. WHEN THERE IS SNOW AND ICE ON AN INCLINE OF ANY DEGREE, THIS IS DOWNRIGHT DANGEROUS. IT RETARDS THE POWER THE CAR DELIVERS BY APPLYING BRAKES TO WHEELS THAT ARE SLIPPING. I WAS ON A HILL AND THE CAR WAS REDUCED TO 3-6 MILES PER HOUR WITH CARS BEHIND ME AND ONCOMING. IT IS DESIGNED AS A SAFETY SYSTEM BUT IS DOING THE OPPOSITE ON SLICK INCLINES. PROBABLY A MONEY SAVING MEASURE, BUT PUTS DRIVERS AT RISK. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE STEERING WHEEL SEIZED AND THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

THIS CAR IS BUILT WITH REVERSED COLOR CODED BATTERY CABLES WITHOUT PROPER, EASILY IDENTIFIABLE POLARITY IDENTIFICATION. THE FACTORY BATTERY HAS CONVENTIONAL MARKINGS, RED +, BLACK -, HOWEVER THE BLACK CABLE IS DESIGNED TO GO ON THE "+" TERMINAL AND THE RED CABLE IS DESIGNED TO GO ON THE "-" TERMINAL ON THIS MODEL. THERE ARE NO OBVIOUS POLARITY MARKINGS ON THE CABLES. IF ONE LOOKS VERY CAREFULLY YOU CAN FIND A TINY - STAMP ON THE RED CABLE TERMINAL AND THE TINY + STAMP IS HALF COVERED BY INSULATION AND HIDDEN ON THE BLACK CABLE TERMINAL. THE BATTERY TERMINALS ARE OF SLIGHTLY DIFFERENT DIAMETERS TO GUIDE YOU TO THE PROPER INSTALLATION BUT THE DIAMETER DIFFERENCE IS NOT LARGE AND IS EASILY ADJUSTED WITH A SCREWDRIVER WHICH I HAVE HAD TO ADJUST TO FIT ON CABLES THAT WERE NOT IMPROPERLY REVERSED IN THE PAST. NOT NOTICING THE REVERSED COLOR CODED CABLES PRIOR TO REPLACING THE BATTERY I HOOKED UP A NEW VW OEM REPLACEMENT BATTERY WITH REVERSED POLARITY AS A RESULT OF THE IMPROPER/REVERSED BATTERY CABLE COLOR CODES. THE CABLES WERE NOT TIGHTEND, JUST PLACED ON THE TERMINALS AT WHICH POINT THE HORN SOUNDED AND WOULD NOT GO OFF AT WHICH POINT I REMOVED THE CABLES AND LOOKED VERY CLOSELY FOR MARKINGS INDICATING THAT I MIGHT HAVE HOOKED THEM UP IMPROPERLY AND NOTICED THE AFOREMENTIONED VERY HARD TO FIND TINY HIDDEN STAMPINGS ON THE TERMINALS REVEALING THAT I HAD HOOKED UP THE BATTERY WITH REVERSE POLARITY. THIS RESULTED IN $3000 OF ELECTRICAL DAMAGE TO THE CAR - AND ALMOST CAUSED A FIRE,

UNABLE TO UNLOCK DRIVERS SIDE DOOR ON SEVERAL OCCASIONS WITH KEY FOB. NO MECHANICAL SOUND HEARD ON DRIVERS DOOR WHEN KEY FOB PRESSED. ALL THREE (3) OTHER DOORS UNLOCKED WITH NO ISSUES. ON A COUPLE OF OTHER OCCASIONS, THE DRIVERS SIDE DOOR WAS UNABLE TO BE OPENED FROM THE INSIDE AND COULD NOT EXIT THE CAR (HANDLE ONLY MOVED A SMALL AMOUNT AND SEEMED 'JAMMED'). AFTER SEVERAL TIMES OF PRESSING THE LOCK/UNLOCK BUTTON THE DOOR FINALLY OPENED. ONCE I HAD TO EXIT THE CAR FROM THE PASSENGER SIDE DOOR. THE INABILITY TO EXIT THE CAR THROUGH THE DRIVERS SIDE DOOR IS A SAFETY ISSUE IN MY MIND. *TR

THIS VEHICLE HAS STALLED PERIODICALLY (ONCE A MONTH?) AT LOW SPEEDS EVERY SINCE I PURCHASED IT NEW IN (AUGUST?) 2012. OFTEN THE STALL OCCURS AT TIMES IN TRAFFIC WHEN ONCOMING TRAFFIC MAKES IT DANGEROUS. I LOVE THIS CAR, BUT THIS PROBLEM HAS OFTEN MOTIVATED ME TO SELL IT. IT IS A DIESEL. I HAVE READ ONLINE THAT THIS IS POSSIBLY CAUSED BY DIESEL FUEL CONTAMINATED WITH GASOLINE OR OTHER MATERIAL. SOME THINK IT IS CAUSED BY THE BOSCH HIGH PRESSURE FUEL PUMP. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE DRIVER'S SEAT UPHOLSTERY BEGAN FALLING APART. THE VEHICLE WAS TAKEN TO A DEALER. THE CONTACT WAS INFORMED THAT IT WAS NOT A MANUFACTURING FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.

FOLLOWING A 40K SERVICE FOR MY 2012 PASSAT TDI MY WIFE CALLED ME AND SAID WHEN SHE PUSHED THE START BUTTON, IT TOOK AN EXTRA TRY BEFORE IT STARTED. I DISMISSED THIS AS I THOUGHT MAYBE SHE DIDN'T HAVE HER FOOT ALL THE WAY DOWN ON THE BRAKE. THEN LATER IN THE WEEK SHE SAID IT TOOK 4 PUSHES OF THE BUTTON BEFORE THE CAR WOULD START. I TOLD HER NEXT TIME VIDEO TAPE THE ISSUE. THE FOLLOWING WEEK HER CAR BROKE DOWN AT THE MALL - NOTHING WOULD WORK. WHEN I GOT THERE, I PLAYED WITH THE PARKING LEVER, NO GOOD. THEN I PUT IN NEUTRAL AND THE CAR STARTED. I DROVE TO VW AND THEY SAID THE CLEAN ALL THE CONNECTERS ON THE START/STOP SWITCH AND DIDN'T SEE ISSUE AS CAR WAS WORKING FINE, BUT WOULD ORDER NEW SWITCH AND COVER FOR ME. THE NEXT DAY THE CAR DID IT AGAIN, AND I VIDEO TAPED THE INCIDENT AS WELL TO SHARE WITH THE DEALER. AGAIN, IT STARTED IN NEUTRAL. I TOOK A CHANCE AND WENT OUT AGAIN THAT EVENING FIGURING THIS NEUTRAL THING WOULD WORK AND GUESS, WHAT - WAS COMPLETELY STUCK AFTER THE DEALER TOLD ME THE ISSUE WAS REPAIRED AND THE REPLACEMENT OF THE PART WAS JUST PRECAUTIONARY. THE CAR HAS BEEN IN SHOP FOR A WEEK. THEY CHANGED THE SWITCH THIS MORNING AND GUESS THAT DIDN'T RESOLVE THE ISSUE. THEY ARE NOW ORDERING A HPFP!!!! I KNOW IT IS POSSIBLE THAT 2 ISSUES COULD HAVE BEEN GOING ON, BUT THE WHOLE TIME I TOLD THEM I DIDN'T THINK THE SWITCH MADE SENSE. ANYWAY, CHALK UP ANOTHER HPFP FOR VW. FRUSTRATED CUSTOMER! *TR

ENGINE LIGHT CAME ON AT 36900 MILES, 900 MILES PASSED THE MANUFACTURE WARRANTY. THE ERROR CODE READ: P205C (REDUCTANT TANK TEMPERATURE SENSOR). IT WAS A FAULTY SENSOR IN THE ADBLUE TANK FROM A TDI CAR. ALREADY LOTS OF OWNERS HAD THE EXACT SAME PROBLEM ACCORDING TO THE DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHEN APPLYING THE BRAKE OR ACCELERATOR PEDAL, THE HEEL OF HER SHOE WOULD BECOME STUCK IN THE FLOOR MAT. THE CONTACT STATED THAT SHE WAS CONCERNED FOR HER SAFETY AND THE POTENTIAL RISK OF BECOMING INVOLVED IN A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10.

TDI ENGINE CHECK LIGHT CAME ON, HAD THE DEALERSHIP CHECK IT OUT, IT INDICATED A SENSOR FAILURE. THE COST TO REPAIR WAS $1,100.00 DEALERSHIP REDUCED IT TO $430, SAID VW PITCHED IT BECAUSE IT MAY END UP AS A RECALL AND WE WOULD RECEIVE OUR MONEY BACK IF THAT HAPPENS. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND THE HORN BECAME INOPERABLE. THE PROBLEM RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN...UPDATED 03-11-15 *BF UPDATED 6/18/2015*JS

I WAS DRIVING DOWN THE STREET AND HEARD A LOUD POP LIKE A TIRE BLEW OR BELT BROKE OR SOMETHING, THEN I SAW A LOT OF SMOKE, SO I PULLED IN A PARTY STORE PARKING LOT AND IT WAS ENGULFED IN FLAMES BURNT THE ENTIRE ENGINE UP TO A CRISP. I HAVE VIDEO AND PICTURES OF THIS TRAUMATIC EVENT. SO PLEASE INVESTIGATE TO SEE IF THIS IS A MANUFACTURE DEFECT. I NEED ANOTHER CAR AS SOON AS POSSIBLE. THANKS. THE CAR HAS BEEN TOWED TO VYLETEL VOLKSWAGEN DEALERSHIP IN STERLING HEIGHTS, MICHIGAN. *TR

WHILE DRIVING ON THE FREEWAY, MULTIPLE DASHBOARD WARNING LIGHTS CAME ON. I NOTICED THE SPEEDOMETER WAS NOT WORKING. I PULLED OFF THE FREEWAY, CALLED FOR A TOW TRUCK. THE CAR WOULD NOT START FOR THE TOW TRUCK DRIVER. *TR

ON JULY 16, 2014 AT APPROXIMATELY 5:00 PM, MY 2012 VOLKSWAGEN PASSAT TDI SEL PREMIUM LOST POWER ON THE HIGHWAY. THE ENGINE FAILED AND SHUT OFF WHILE I WAS TRAVELING ON INTERSTATE 95 NORTH AND LEFT ME STRANDED ON THE HIGHWAY SURROUNDED BY CARS TRAVELING AT SPEEDS GREATER THAN 65 MPH. THE ENGINE FAILURE PUT MY LIFE, MY COLLEAGUE'S LIFE AND MY FETUS'' LIFE IN DANGER AND COULD HAVE BEEN DISASTROUS FOR OTHER MOTOR VEHICLES AS WELL. MY CAR WAS TOWED TO A VOLKSWAGEN SERVICE CENTER, WHERE THEY INSPECTED THE FUEL SYSTEM AND FOUND A BROKEN BOLT. THIS BOLT HELD THE FUEL RAIL AND FUEL INJECTORS IN PLACE AND WHEN IT BROKE, CAUSED THE INJECTORS TO POP OUT OF THE CYLINDER HEAD AND THE SUBSEQUENT ENGINE FAILURE. THE INSTALLED BOLT WAS PART OF THE FUEL SYSTEM REPLACEMENT REPAIR THAT ANOTHER DEALERSHIP SERVICE CENTER, CLOSER TO MY HOME, PERFORMED BACK IN APRIL 2014. I''VE HAD THREE MAJOR INCIDENTS WITH MY VW NOW, ALL WITHIN THE LAST 3 MONTHS AND IT SEEMS TO BE STEMMING FROM THE FUEL SYSTEM REPLACEMENT. WHEN THE FUEL SYSTEM WAS REPLACED, THE SERVICE CENTER BLAMED IT ON A "BAD BATCH OF DIESEL FUEL" FROM A LOCAL GAS STATION. THEY SAID THAT WITHIN 3 WEEKS, THEY'VE HAD AROUND 25 CARS COME IN WITH THE SAME PROBLEM. MY CAR IS NOT EVEN 3 YEARS OLD AND HAS ONLY 44,000 MILES ON IT. THIS IS COMPLETELY UNACCEPTABLE. BECAUSE OF THESE INCIDENTS, THE LAST ONE OF WHICH PUT MY LIFE AS WELL AS 2 OTHER LIVES IN GRAVE DANGER, I WOULD LIKE TO SUBMIT THIS COMPLAINT, IN CASE IT IS A MORE WIDE SPREAD PROBLEM. *JS

WE ARE THE ORIGINAL OWNERS OF A 2012 VW PASSAT WITH HANKOOK OPTIMO H426 TIRES. THE OPTIMO H426 TIRES THAT CAME INSTALLED WHEN WE PURCHASED THE CAR. ACCORDING TO THE MANUFACTURERS WEBSITE THE TIRES HAVE A MANUFACTURER WARRANTY OF 60,000 MILES. SEE LINK BELOW. HTTP://WWW.HANKOOKTIREUSA.COM/SERV/WARRANTY.ASPX?PAGENUM=3&SUBNUM=1&CHILDNUM=1 HANKOOK WARRANTY DEPARTMENT IS REFUSING TO HONOR THE MILEAGE WARRANTY ON THE TIRES BECAUSE THE TIRES CAME WITH THE VEHICLE. THEY STATE THAT THE PRODUCT ONLY HAS WARRANTY WHEN PURCHASED THROUGH A TIRE SHOP. MY LIMITED WARRANTY PAMPHLET THAT CAME WITH MY CAR DOES NOT STATE THAT THE MILEAGE WARRANTY ON THE PRODUCT DOES NOT APPLY. A COPY OF THE WARRANTY CAN BE FOUND AT THE LINK BELOW. HTTP://HANKOOKTIREUSA.COM/SERV/ORIGINALEQUIP.ASPX?PAGENUM=3&SUBNUM=1&CHILDNUM=2 I LOOK FORWARD TO YOUR PROMPT RESPONSE IN ASSISTING TO RESOLVE THIS ISSUE AS MY TIRES ARE WORN BELOW THE 2/32NDS INCH AND THIS POSES A SAFETY ISSUE FOR MY FAMILY AND I. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CAR HESITATES TO THE POINT THAT IT COMES CLOSE TO CAUSING AN ACCIDENT WITH ONCOMING TRAFFIC WHEN PULLING OUT AFTER BEING STOPPED. IT HESITATES AND THEN SURGES FORWARD. THE CAR WILL ROLL FORWARDS AND/OR BACKWARDS DEPENDING WHETHER YOU ARE FACING DOWNHILL OR UPHILL WHEN SITTING ON A HILL AND YOU TAKE IT OUT OF PARK. TO PUT IN GEAR--VERY SCARY. I JUST HAD THE CAR SERVICED AT THE DEALER AND THE DEALER SAYS THIS IS A COMMON COMPLAINT WITH THESE CARS--IT IS A DIESEL NOT GASOLINE. I LOOKED ON SOME COMPLAINT WEB SITES AND THERE ARE COMPLAINTS ALL THE WAY BACK TO 2006 ABOUT THESE VERY SAME ISSUES--WHEN IS SOMETHING GOING TO BE DONE ABOUT THIS--DOES SOMEONE HAVE TO GET KILLED BEFORE SOMETHING IS DONE. IT IS OBVIOUSLY A DESIGN ISSUE AND HAS BEEN ONE FOR A LONG TIME. PLEASE ADDRESS THIS AS I DO NOT WANT MY KIDS OR FAMILY TO DRIVE THIS CAR DUE TO THESE PROBLEMS--I COULD NEVER FORGIVE MYSELF IF SOMETHING HAPPENED TO ONE OF THEM AND I KNEW ABOUT THE PROBLEM-- THE DEALERS ARE OBVIOUSLY NOT DOING ANYTHING ABOUT THE ISSUE--READ THE COMPLAINTS FOR YOURSELF AND WHAT CONSUMERS HAVE BEEN TOLD BY THE DEALERS WHEN THEY REPORT THE ISSUES--YOU ARE OUR ONLY SOURCE OF HELP IN THIS SITUATION-PLEASE INVESTIGATE THIS VERY POTENTIALLY DANGEROUS SITUATION WITH THESE TRANSMISSIONS--THANK YOU--[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS

ON TUESDAY, 24 JUNE, I DROPPED OFF OUR 2012 VW PASSAT AT A VW DEALER FOR ITS 2 YEAR / 20K MILE SERVICE WITH 15,100 MILES ON THE ODOMETER. AN ELECTRICAL WIRING RECALL REGARDING HEADLIGHTS AND THE HOOD WAS PERFORMED ON THE PASSAT. THE INCIDENT OCCURRED WITHIN AN HOUR OF LEAVING THE DEALER AND AFTER DRIVING ABOUT 40 MILES FROM THE DEALER. MY WIFE WAS DRIVING AND HER SISTER WAS IN THE FRONT PASSENGER SEAT. IT WAS RAINING HARD ENOUGH THAT IT WAS DIFFICULT TO SEE THE HIGHWAY LANE MARKINGS AND MY WIFE WAS CONCENTRATING ON FOLLOWING THE CAR LIGHTS IN FRONT OF HER. THE VEHICLE WAS IN THE SECOND LANE FROM THE RIGHT OF A FOUR LANE HIGHWAY. THEN, WITHOUT ANY WARNING FROM DASHBOARD LIGHTS OR SOUNDS, THE WINDSHIELD WIPERS STOPPED, THE DASHBOARD LIGHTS WENT DARK, AND THE HEADLIGHTS WENT OUT. MY WIFE'S SISTER SAW THE CAR CLOCK DIALS SPIN AROUND SEVERAL TIMES AND THEN STOP AT 9:00. ALL POWER WAS OUT IN THE PASSAT. THE VEHICLE WAS MOVING DOWN FOUR LANES OF HIGHWAY WITHOUT POWER. AS THE PASSAT SLOWED DOWN, MY WIFE KEPT THE CAR POINTED STRAIGHT AHEAD. IT IS HARD TO DETERMINE IF THE STEERING WHEEL WAS LOCKED BECAUSE MY WIFE WASN'T TRYING TO MOVE THE STEERING WHEEL VERY MUCH. AS THE VEHICLE APPROACHED A HIGHWAY EXIT, THE HIGHWAY LANES BEGAN TO DIVERGE AS THE RIGHT LANE EXITED THE HIGHWAY, THE SECOND LANE FROM THE RIGHT SLIT WITH AN OPTION TO EXIT TO THE RIGHT OR REMAIN ON THE HIGHWAY, AND THE TWO LEFT LANES REMAINED ON THE HIGHWAY. BY MAINTAINING A STRAIGHT TRAJECTORY, MY WIFE MANEUVERED THE PASSA

WHILE DRIVING THE VEHICLE IT STALLED AND NEVER TURNED BACK ON AND THEN BEGAN TO LEAK FUEL. THIS SAME SCENARIO OCCURRED TWICE. ONCE AT 60,000 MILES AND THEN AGAIN SIX MONTHS LATER AT 77,910. THE SECOND NEARLY RESULTED IN A REAR END COLLISION. THE FIRST ISSUE WAS A FAULTY FUEL PUMP AND THE SECOND SUPPOSEDLY WAS A FAULTY FUEL LINE. BOTH WERE COVERED IN FULL BY VW AFTER INVESTIGATION. *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. WHILE DRIVING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MORE THAN FIVE TIMES FOR AN ELECTRICAL FAILURE. THE DEALER DIAGNOSED AND REPAIRED THE VEHICLE WITH A REPAIR KIT, CONNECTOR, BUMPER, WASHER CAP, FILTER ELEMENT, REFILLED THE OIL AND REPLACED A SCREW HOWEVER, THE FAILURE RECURRED. THE CHECK OIL, CHECK ENGINE, NAVIGATION SYSTEM AND THE CHECK COOLANT SENSOR WARNING LIGHTS INTERMITTENTLY ILLUMINATED. THE CONTACT MADE MULTIPLE UNSUCCESSFUL ATTEMPTS WITH A MECHANIC TO OBTAIN A DIAGNOSIS TO DETERMINE IF THE FAILURE WAS ELECTRICAL. THE MECHANIC WAS UNABLE TO BE DETERMINE IF THE FAILURE WAS ASSOCIATED WITH A FUSE OR THE BATTERY. THE POLICE ATTEMPTED TO ASSIST THE CONTACT WITH STARTING THE VEHICLE; HOWEVER, IT WOULD NOT RESTART. A POLICE REPORT WAS FILED BECAUSE THE VEHICLE STALLED ON A MAJOR HIGHWAY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS AWAITING FURTHER INSPECTION AND DIAGNOSIS BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES TO NO AVAIL. THE APPROXIMATE FAILURE MILEAGE WAS 500.

WHEN I START THE CAR, I PUT MY FOOT ON THE BRAKE AND PROCEED TO PUT THE CAR IN D (DRIVE) OR R (REVERSE). THE CAR ACCELERATES IMMEDIATELY EVEN WITH MY FOOT ON THE BRAKES. THE ONLY WAY TO PREVENT THIS FROM HAPPENING IS TO ALLOW THE CAR TO WARM-UP FOR 30 TO 45 SECONDS BEFORE ATTEMPTING TO DRIVE IT. I HAVE EXPRESSED MY CONCERNS TO DEALERSHIP AND I WAS TOLD AS LONG AS IT DOES GO OVER 11 RPMS IT SHOULD BE OKAY. THEN WHEN I RETURNED TO THE DEALERSHIP AND ASK THEM TO LOOK AT IT AGAIN, I WAS TOLD THAT THE VEHICLE IS OPERATING AS DESIGNED. SEVERAL TIMES, I HAVE FORGOT TO LET THE THE CAR WARM-UP AND ALMOST RAN INTO MY GARAGE DOOR OR WHATEVER OBJECT THAT WAS IN FRONT OR BEHIND ME. ALSO, BECAUSE MY SPOUSE DOES NOT DRIVE THE CAR OFTEN, HE TENDS TO FORGET TO LET THE VEHICLE WARM-UP AND AS A RESULT ALMOST HIT A CAR THAT WAS PARKED IN FRONT OF HIM. IF I LET ANYONE DRIVE THE CAR, I TELL THEM TO LET THE CAR WARM-UP BEFORE THEY DRIVE OFF. I DO THIS BECAUSE I AM CONCERNED THAT THE DRIVER WILL BE OVERCOME BY THE IMMEDIATE ACCELERATION AND LOOSE CONTROL OF THE CAR. I FEEL THAT THERE IS A DEFECT IN THE DESIGN WHICH COULD CAUSE AN ACCIDENT OR INJURY AND SHOULD BE RE-EVALUATED. ALSO, THE BRAKES SQUEAK AND I HAVE ASKED THE DEALERSHIP TO CHECK THEM OUT EVERY TIME I TAKE THE CAR FOR THE 10K MAINTENANCE. EACH TIME, THE DEALERSHIP STATES THAT THERE IS NOTHING WRONG WITH THE BRAKES. I AM VERY DISSATISFIED WITH THIS CAR. I HOPE THAT IF THERE IS A DEFECT OR DESIGN PROBLEM, IT CAN BE RESOLVED. IF NOT, I WILL T

INTERMITTENT LOSS OF TURBO POWER DURING LOW SPEED ACCELERATION. I BROUGHT THE VEHICLE TO VW OF QUAD CITIES IN DAVENPORT, IA ON 2 MAY 2014. SERVICE MANAGER REPORTED THAT THE PROBLEM COULD NOT BE REPLICATED BY A VW SERVICE TECHNICIAN. THE PROBLEM OCCURRED AGAIN ON 5 MAY 2014 AND WAS REPORTED TO THE SERVICE MANAGER. AGAIN, THE PROBLEM COULD BE REPLICATED AND WAS RETURN TO ME. I DEPARTED THE VW SERVICE AREA AND WHILE DRIVING AWAY THE PROBLEM RESURFACED IN THE VICINITY OF THE VW DEALERSHIP. I RETURNED IMMEDIATELY TO THE SERVICE CENTER AND ASKED TO HAVE A TECHNICIAN RIDE WITH ME TO EXPERIENCE THE FAULTY CONDITION. THE VW SERVICE TECHNICIAN WAS THEN ABLE TO RECOGNIZE A PROBLEM WITH THE TURBO LOCKING UP A LOW SPEEDS. UPON RETURN FROM THE TEST DRIVE, PARTS WERE ORDERED TO MAKE REPAIRS. I WAS ALLOWED TO DEPART WITH MY IMPAIRED VEHICLE WHILE AWAITING PARTS. THE CAR'S TURBO FAILED AGAIN ON 8 MAY 2014 AT APPROXIMATELY 8:20 AM WHILE APPROACHING THE I-74 BRIDGE OVER THE MISSISSIPPI RIVER FROM IOWA INTO ILLINOIS. I CALLED THE SERVICE DEPARTMENT TO NOTIFY THE SERVICE MANAGER THAT I WAS BRINGING THE CAR DIRECTLY IN FOR SERVICE SINCE THE VEHICLE'S PROPULSION WAS SEVERELY RESTRICTED WITHOUT THE TURBO BOOST. *TR

GLOW PLUG LIGHT ON DASHBOARD STARTED BLINKING. MAJOR LOSS OF POWER. HAD VEHICLE TOWED TO DEALERSHIP IN FAYETVILLE, NC. PROBLEM REPORTED TO BE FAILED TURBO. *TR

BOTH OF MY HEADLIGHTS HAVE FAILED (ON TWO DIFFERENT OCCASIONS). THE FIRST IN 2013 (RIGHT SIDE) IN WHICH DEALER REPRESENTATIVE SAID THAT VW WAS HAVING A PROBLEM WITH THE LIGHT HOUSINGS. THEY WERE GOING TO CHARGE ME FOR THE REPAIR, BUT THE DEALERSHIP MANAGEMENT DECIDED TO DO A "COURTESY" FIX. IN APRIL OF 2014 THE LEFT LIGHT FAILED AND THE VW DEALERSHIP SAID I WOULD HAVE TO PAY FOR REPAIRS AND THEN "APPLY" FOR A REFUND WHEN THE RECALL CAMPAIGN CAME OUT. THEY HAVE HAD A KNOWN PROBLEM FOR OVER 18 MONTHS AND THEY STILL HAVE NOT ISSUED A RECALL. NO LIGHTS CREATES A VERY HAZARDOUS SITUATION. *TR

CAR WAS SLUGGISH TO GO WHEN ACCELERATING, JERKING. *TR

THE RIGHT LOW BEAM LAMP REMAINS OFF, EVEN THOUGH THE BULB IS GOOD, RENDERING THE VEHICLE UNSAFE TO DRIVE AT NIGHT OR IN REDUCED VISION. WHEN PRESSURE IS APPLIED TO THE BACK OF THE BULB FIXTURE THE BULB ILLUMINATES BUT THEN TURNS OFF AGAIN ONCE THE PRESSURE IS REMOVED. THE CURRENT VW RECALL FOR THE SAME OR AT LEAST SIMILAR PROBLEM DOES NOT EXTEND TO THIS VIN. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND THE HOOD HAS NEVER BEEN ROUGHLY CLOSED, UNLESS DONE DURING SERVICE AT A VW FACILITY. *TT

I HAD MY VW PASSAT 2012 SERVICED IN SEPT, OF 2011 WITH 31,000 MILES ON IT FOR A HEADLIGHT FAILURE I HAVE THE INVOICE # [XXX] THE DRIVERS SIDE LOW BEAM WAS NOT WORKING, ( WAS MADE AWARE OF THIS AFTER I WAS STOPPED IN COCONUT CREEK FL ON ST RD. 7 BY THE POLICE, ON THAT MORNING FOR $125.00 OF WHICH I HAVE PAID A TRAFFIC TICKET, I HAVE THE PAID RECEIPTS FOR THAT AND TICKET COPIES ALSO) NOW AGAIN I'M HAVING THE SAME PROBLEM WITH THE DRIVERS SIDE HEAD LIGHT. MY CAR WAS MANUF. 09/2011 WHICH THERE SHOULD BE A RECALL AND IS STATED THAT WAY ON THE WEBSITE SAFECAR.GOV THERE TELLING ME AT VW COCONUT CREEK MY VEHICLE IS NOT COVERED AND I MUST PAY FOR REPAIR. WHY? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO WORK. THE FAILURE OCCURRED TWICE OVER A PERIOD OF A YEAR. THE VEHICLE WAS TAKEN TO THE DEALER WHO DID NOT DIAGNOSE A FAILURE; HOWEVER, THE BULBS WERE REPLACED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 14V125000(HEADLIGHT). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 27,925.

WHINING SOUND WHEN DRIVING FORWARD NOT WHEN IT'S COASTING AND IT SOUNDS LIKE SLIPPING. CAUGHT BEFORE COMPLETE TURBO FAILURE. CAUSE REPORTED BY DEALER: VERIFIED, FOUND METALLIC WHINE NOISE UNDER BOOS. RAN GFF AN FOUND P02900 - TURBO UNDER BOOST. *TR

WHEN I STARTED MY CAR, A LOUD STRANGE NOISE CAME FROM THE STEERING WHEEL. THE CONTROLS ON MY STEERING WHEEL WOULD NO LONGER WORK, AND A WARNING LIGHT CAME ON FOR MY AIRBAG. AS MY HUSBAND DROVE US HOME, I SEARCHED THE OWNER'S MANUAL FOR THE AIRBAG WARNING LIGHT. THE ERROR MESSAGE IS TO WARN THE DRIVER THAT THE AIRBAG IS NOT WORKING PROPERLY AND MAY NOT DEPLOY AS IT SHOULD OR MAY DEPLOY WHEN IT'S NOT SUPPOSED TO. THE OWNER'S MANUAL DID NOT WARN OF AN ACCIDENT, BUT I'M PRETTY SURE THE AIRBAG DEPLOYING UNEXPECTEDLY WOULD PROBABLY CAUSE A CAR ACCIDENT. MY HUSBAND TOOK MY CAR IN TO THE MCKINNEY, TX VW DEALERSHIP FIRST THING THE NEXT MORNING. THEY SAID THE CLOCK SPRING HAD MALFUNCTIONED. THEY REPLACED THIS PART, BUT MY STEERING WHEEL STILL MAKES A CLICKING SOUND WHEN TURNING. THIS IS THE SAME SOUND WE HEARD WHILE WE DROVE HOME THE NIGHT BEFORE WITH THE WARNING LIGHT ON. I RETURNED TO THE DEALERSHIP AND WAS INFORMED THE CLOCK SPRING WAS DEFECTIVE. THEY REPLACED THE CLOCK SPRING AGAIN, BUT I AGAIN HEARD THE SAME CLICKING NOISE WHEN TURNING. WHEN I RETURNED TO THE DEALERSHIP A THIRD TIME, I WAS TOLD THAT ALL OF THE PASSATS MAKE THIS NOISE, AND THAT THERE IS NOTHING WRONG. MY STEERING DID NOT MAKE NOISE THE FIRST 40,000 MILES I PUT ON THE CAR, SO I'M WORRIED THERE IS A DEFECT WITH THIS PART. I BOUGHT THIS CAR BRAND NEW. I FOUND ONLINE THAT A LOT OF OTHER PASSAT OWNERS HAVE THIS SAME COMPLAINT, AND MANY OF THEM HAD CLOCK SPRINGS REPLACED BECAUSE THEY WERE TOLD THEY WERE DEFECTIVE AS WELL

HEARD A WHISTLE SOUND FOLLOWED BY SOME SORT OF PUFF AND LOSS OF POWER. TON OF WHITE SMOKE, THOUGHT CAR ON FIRE, PULLED OVER. PEOPLE PASSING BY CALLED FIRE DEPARTMENT DUE TO THE AMOUNT OF SMOKE FROM THE EXHAUST PIPE. AFTER CAR SMELLED LIKE BURNED OIL, EXHAUST PIPE COVERED IN OIL, AND OIL DROPS ON THE EXHAUST PIPE. TOLD BY THE DEALERSHIP NEW TURBOCHARGER IS NEEDED. *TR

THE CAR WAS STARTED TO GO TO LUNCH, OUTSIDE AIR TEMP WAS +4. IT WAS DRIVEN APPROXIMATELY 1 MILE AT LOW SPEED TO THE INTERSTATE. AFTER ACCELERATING UP THE ON-RAMP TO HIGHWAY SPEEDS. AFTER APPROXIMATELY 1 MILE AT HIGHWAY SPEED THE TURBO FAILED CAUSING A TOTAL LOSS OF POWER RENDERING THE CAR IMMOBILE. LUCKILY THERE WAS ENOUGH MOMENTUM AND VERY LITTLE TRAFFIC MAKING IT POSSIBLE TO PULL OVER TO THE SHOULDER. THE CAR WOULD NOT MOVE ON IT'S OWN POWER AT THIS POINT. IT WAS TOWED TO THE DEALER FOR EXTENSIVE REPAIRS, TAKING THREE WEEKS. *TR

I WAS DRIVING WHEN SUDDENLY MY CAR STARTED SURGING AND REVVING HIGH. CHECK ENGINE LIGHT AND EPC LIGHT CAME ON. ITS DRIVABLE BUT NOT SAFELY AND NEEDS FIXED ASAP. *TR

MY BULB HOLDER MELTED INTO THE HEADLIGHT ASSEMBLY CAUSING IT NOT TO WORK AND HAVING ME BUY A NEW BULB SOCKET AND OTHER PARTS TO FIX THIS ISSUE. *TR

I LEFT MY HOME AND DRIVE MY VEHICLE APPROXIMATELY 1.5 MILES AT SPEEDS AT OR UNDER 25 MPH. I STOPPED AT A STOP SIGN BEFORE MAKING A RIGHT TURN ONTO ANOTHER ROAD. WHEN I ACCELERATED THE CAR HAD A SUDDEN LOSS OF POWER AND I COULD NOT MAINTAIN SPEED. I WAS ABLE TO GO APPROXIMATELY 10 MPH AND I WAS ABLE TO GET MY CAR OUT OF TRAFFIC. LATER THE DEALER DIAGNOSED THE PROBLEM AS A PREMATURE TURBO FAILURE. IF THIS TYPE OF FAILURE HAD OCCURRED AT HIGHWAY SPEEDS I MAY HAVE BEEN IN DANGER OR ENDANGERED OTHER MOTORISTS. I HAVE FOUND THAT THIS PROBLEM IS BEING MORE FREQUENTLY REPORTED ON INTERNET FORUMS AND MANY PEOPLE ARE EXPERIENCING TURBO FAILURES AT LOW MILES. *TR

STARTED CAR AFTER BEING PARKED FOR ABOUT 45 MINUTES. FUEL (DIESEL) STARTED POURING OUT THE BACK BY THE FUEL TANK NECK. ABOUT 2-3 GALLONS OF FUEL CAME OUT ( LESS THAN A MINUTE) BEFORE REALIZED THIS WAS HAPPENING AND TURNED CAR OFF. HAD CAR TOWED TO DEALERSHIP. THEY HAVE DETERMINED THE FUEL LINE CAME OFF BUT CAN NOT FIGURE OUT WHY OR HOW. VW TOLD THEM THIS HAS NEVER HAPPENED. CHECKED ON LINE AND CAN SEE THIS IS AN ISSUE THAT IS HAPPENING BUT NOT BEING REPORTED. *TR

THE DRIVER DOOR LATCH FROZE SEVERAL TIMES AGAIN THIS YEAR AFTER DOING IT THREE TIMES LAST YEAR. THE LATCH FROZE EVERY TIME THERE WAS MOISTURE (FOG, SNOW ,RAIN, ETC.) AND THE TEMPERATURE FELL BELOW 32 F. THE LATCH WAS FINALLY REPLACED. IN ADDITION, THE SENSOR FOR THE AIRBAGS FAILED AND HAD TO BE REPLACED. *TR