Page 4 of 6 · complaints 151–200 of 262

2007 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Exterior Lighting
Filed May 6, 2015285,000 milesVA

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS ACTIVATED, THE LIGHTS WOULD NOT ILLUMINATE IN FRONT OF THE VEHICLE WHICH IMPAIRED THE VISION OF THE DRIVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO INDICATED THAT THE POSITION OF THE LIGHTS WERE TOO LOW, BUT NO ADJUSTMENTS TO CORRECT THE FAILURE COULD BE MADE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 285,000.

Air Bags
Filed May 4, 2015TX

I WAS DRIVING HOME DOING 45MPH, WHEN MY PASSENGER SIDE AIRBAG DEPLOYED. I WAS NOT INVOLVED IN A CAR ACCIDENT OR ANYTHING ELSE THAT WOULD'VE CAUSED THE AIRBAG TO DEPLOY. *TR

Air Bags
Filed Apr 25, 2015100,000 milesNJ

AIRBAG LIGHT CAME ON FOR NO REASON. THERE MIGHT BE A RESISTANCE ON THE AIRBAG SYSTEM CAUSING IT TO TURN ON. I READ THAT THE RESISTANCE VARIANCE WITHIN A FRONT SEAT SIDE IMPACT AIRBAG CONNECTOR CAN CAUSE THE AIRBAG INDICATOR LIGHT ON THE INSTRUMENT PANEL TO COME ON AND STAY ON, EVEN THOUGH THE SIDE IMPACT AIRBAG SYSTEM IS FUNCTIONING NORMALLY. *TR

Engine
Filed Apr 12, 2015152,000 milesNC

HTTP://WWW.PASSATWORLD.COM/FORUMS/VOLKSWAGEN-PASSAT-B6-DISCUSSION/327507-3-6-OIL-BOLT-FAILURE-REFERENCE-MATERIAL.HTML THE OIL BOLT HAS BACKED OUT OF ITS POSITION AND AFFECTED MY TIMING CHAIN. DUE TO THIS, MY CAR WAS UNABLE TO START. THIS IS A COMMON PROBLEM FROM THE 06-07 PASSAT, YET VW HAS DONE NOTHING TO REMEDY THIS ISSUE. *TR

Engine
Filed Feb 3, 201598,000 milesWA

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ENGINE STALLED AND THE EPC WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.

Engine
Filed Jan 29, 201568,000 milesMT

WHILE DRIVING ON THE HIGHWAY THE CHECK OIL LIGHT CAME ON AND THE ENGINE MADE TERRIBLE SOUNDS. THE CAR WAS PULLED OVER IMMEDIATELY. HAD TO BE TOWED 60 MILES TO THE NEAREST TOWN (MISSOULA MT). THE ENGINE WAS SEIZED UP DUE TO A FAILED OIL PUMP. THE DEALERSHIP AND A LOCAL SHOP BOTH WERE FAMILIAR WITH THIS FAILURE MODE. A DEFECTIVE OIL PUMP BOLT CAME LOOSE, CASING THE PUMP TO FAIL AND DESTROYING THE ENGINE. THE CAR ONLY HAS 68,000 MILES ON IT. AS A KNOWN MANUFACTURING DEFECT, IT IS VERY DISAPPOINTING THAT VW DOES NOT RECALL THIS AND FIX THE PROBLEM. IT IS FORTUNATE THAT NO INJURIES WERE INCURRED, BUT AN ELDERLY WOMAN WAS STRANDED ALONG THE HIGHWAY IN A REMOTE AREA. THE ENGINE IS A VR6 CODE BLV, A 6-CYLINDER 24 VALVE ENGINE. THIS NEEDS TO BE CORRECTED. *TR

Engine
Filed Jan 16, 2015111,700 milesVA

ON SATURDAY JAN 10, 2014, WHILE CRUISING AT APPROX 45 MPH DRIVING STRAIGHT, ON A DRY AND CLEAR DAY, THE ECP DASH LIGHT CAME ON WITH NO WARNING AND THE POWER OF THE CAR DIMINISHED SIGNIFICANTLY SLOWING DOWN IMMEDIATELY AND ACCELERATION WAS EXTREMELY SLOW MAKING IT UNABLE TO MAINTAIN TRAFFIC-FLOW SPEED AND DRIVING UPHILLS WAS EVEN WORSE, SLOWING DOWN AND NOT ABLE TO MAINTAIN SPEED UNTIL OVER THE HILL.(VIRGINIA HILLY ROADS). I TOOK CAR TO THE LOCAL VW DEALER, TERRY VW LYNCHBURG,VA WHO TOLD ME THAT THE 2 TIMING CHAINS AND ALL ASSOCIATED PARTS WOULD NEED TO BE REPLACED WITH AN ESTIMATE OF $3536.00. I MENTIONED TO THEM ABOUT THE ISSUE RELATING TO THE 3.6 ENGINE IN THIS MAKE/MODEL/YEAR HAVING A REPEATED PROBLEM WITH THE OIL PUMP BOLT THAT HOLDS THESE TOGETHER WORKING LOOSE AND THAT VW HAD RECOGNIZED THIS ISSUE AND REPLACED THE "OIL PUMP BOLT" WITH A NEW MODEL BOLT ON THE ASSEMBLY LINE AFTER THIS SAME ISSUE HAD OCCURRED REPEATEDLY WITH OTHER OWNERS OF THIS SAME 3.6 ENGINE. SAME ISSUE RECORDED MULTIPLE TIMES IN VWVORTEX.COM, PASSATWORLD.COM, CARCOMPLAINTS.COM, VOLKSWAGENDEFECT.COM, ARFC.ORG, AND OTHERS. I CONTACTED VW OF AMERICA WHO DENIED THIS PROBLEM EXISTED AND THAT THEY WOULD NOT ASSIST IN THE REPAIR WHATSOEVER. SINCE THIS IS NOT AN ISOLATED ISSUE AND VW IS NOT IGNORANT OF IT, AND IT CAUSES THE CAR TO SLOW DOWN IMMEDIATELY WITHOUT NOTICE, THIS COULD HAVE BEEN A SERIOUS ISSUE HAD I BEEN ON A HI-SPEED HIGHWAY AND/OR IN CONGESTED TRAFFIC, VW NEEDS TO RECALL THESE VEHICLES WITH THIS E

Structure › Body
Filed Jan 3, 2015101,000 milesWA

FAULTY DOOR HANDLES ARE PREVENTING ACCESS TO THE INSIDE OF THE CAR POTENTIALLY CAUSING THE DRIVER BEING LOCKED IN THE CAR AFTER AN ACCIDENT. FOR MORE THAN ONE YEAR NOW, THE DOOR HANDLES ARE ONLY ENGAGING WITH THE INNER DOOR LOCK SYSTEM OCCASIONALLY. ONE CAN HEAR THE UNLOCK MECHANISM CLICK WHEN ENGAGING THE REMOTE, BUT WHEN ONE TRIES TO PULL THE HANDLE, IT IS MISSING THE USUAL TENSION AND LIFTS MORE EASILY THAN USUAL, AND THE DOOR DOES NOT OPEN. IF ONE CRAWLS INTO THE CAR VIA ANOTHER DOOR (POTENTIALLY THROUGH THE TRUNK) AND MANUALLY OPERATES THE DOOR HANDLE FROM THE INSIDE, THE DOOR WILL OPEN. HOWEVER, PRESSING THE AUTO LOCK BUTTON ON ANY DOOR WHEN INSIDE WILL RELEASE THE LOCK, BUT WILL NOT ALLOW AN OUTSIDE PERSON TO PULL THE HANDLE (WHICH REMAINS STILL DISCONNECTED). THE ISSUE STARTED WITH THE DRIVER DOOR AND OVER TIME HAS MOVED TO ALL OTHER DOORS. I WAS INFORMED BY MECHANICS THAT THIS IS A KNOWN PROBLEM WITH VW PASSATS AND IS CAUSED BY A FAULTY WIRING INSIDE THE DOOR. AS IT RELATES TO ALL DOORS, IT SEEMS EVIDENT THAT IT IS TRIGGERED BY A FAULTY DESIGN. GOOGLING, IT APPEARS THAT DOOR ISSUES ARE REPORTED FOR VW JETTAS AS WELL. THIS IS VERY ALARMING BECAUSE IF THERE WAS AN ACCIDENT AND THE DRIVER WAS INCAPACITATED AND UNABLE TO UNLOCK DOORS FROM THE INSIDE (DESPITE UNLOCKING THE AUTO LOCK SYSTEM), EMERGENCY CREWS OR FIRST RESPONDERS WOULD LIKELY NOT BE ABLE TO OPEN THE DOORS FROM THE OUTSIDE. *TR

Air Bags
Filed Dec 31, 201480,000 milesVA

STARTED MY CAR TO WARM IT UP, CAME OUT TO DRIVE IT AND THE AIRBAG LIGHT WAS ON. DEALER TURNED IT OFF TWICE BEFORE THE WIRING HARNESS AND AIRBAG HAD TO BE REPLACED. THIS WAS A VERY COSTLY REPAIR AND I FEEL IT SHOULD'VE BEEN VOLKSWAGENS BILL, NOT MINE AS I DID NOTHING TO CAUSE THIS AND IT WAS CAUSED BY POOR CRAFTSMANSHIP, WHICH I DID NOT PAY FOR. *JS

Air Bags
Filed Dec 15, 2014158,343 milesOK

AIR BAG FAULT INDICATOR LIGHT CAME ON. *TR

Electrical System
Filed Dec 4, 201470,000 milesCA

THE PARKING BRAKE MALFUNCTIONS DUE TO AN ERROR IN THE ELECTRONICS SYSTEM BOARD. THIS ISSUE IS SEVERELY UNDER-REPORTED AS A LARGE PORTION OF CARS AFFECTED IGNORE OR RESET THE ERROR BY DISCONNECTING THE BATTERY EACH TIME IT APPEARS. THIS NEEDS TO BE AN OFFICIAL RECALL BUT VW REFUSES TO DO IT BECAUSE THEY CLAIM "NOT ENOUGH CARS ARE AFFECTED". *TR

Air Bags
Filed Nov 20, 201459,850 milesVA

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,850.

Steering
Filed Nov 7, 2014102,000 milesWI

I PUT THE KEY IN IGNITION AND THE CAR DOES NOT START. TAKE KEY OUT AND PUT BACK IN AND THEN IT STARTS AND SAYS "STEERING COLUMN DEFECTIVE". I'VE READ FROM OTHER 2007 PASSAT OWNERS THAT THEY'VE ENCOUNTERED THIS PROBLEM TOO. THEY HAVE STATED THAT EVENTUALLY THE CAR STARTS SHUTTING OFF RANDOMLY WITHOUT NOTICE. *TR

Electrical System
Filed Aug 17, 2014153,200 milesNJ

CAR WOULD NOT START TOWED TO INDEPENDENT VW REPAIR SHOP. WAS TOLD THAT THE STEERING COLUMN LOCK IS DEFECTIVE AND IT IS COVERED BY VW RECALL, HE WAS ABLE TO GET THE CAR RUNNING. NEXT DAY WHILE DRIVING THE CAR IT EMITTED 3 BEEPS AND STALLED OUT WHILE IN MOTION UNABLE TO GET CAR RUNNING HAD IT TOWED HOME. CONTACTED VW OF AMERICA WAS TOLD THE IS AN OUTDATED SERVICE BULLETIN WHICH EXPIRED AS 02/2013 ALL REPAIRS ARE NOW ON THE CAR OWNER. THIS IS AN UNSAFE CAR STALLING OUT WHILE IN MOTION. *TR

Air Bags
Filed Jul 25, 2014NC

I WOULD LIKE TO BRING TO YOUR ATTENTION AN ISSUE THAT IS HAPPENING WITH MY 2007 VOLKSWAGEN PASSAT 2.0T. THE CARS AIRBAG FAULT INDICATOR LIGHT IS ON INDICATING THAT THE AIR BAG WILL NOT DEPLOY IF IN AN ACCIDENT. I HAD AN INDEPENDENT CAR MECHANIC INVESTIGATE THE ISSUE AND HE INFORMED ME THAT THE AIR BAG FAULT IS INDICATIVE OF A BAD SENSOR. I HAVE AN APPOINTMENT WITH KEFFER VOLKSWAGEN IN HUNTERSVILLE NORTH CAROLINA TO ACCURATELY DIAGNOSE THE ISSUE ON 8/1/2014. I CALLED VOLKSWAGEN (703-364-7000) ON 7/25/2014 AND SPOKE WITH A CUSTOMER ADVOCATE TO FILE A FORMAL COMPLAINT AND ASK THEM IF THEY WOULD COVER THE COST OF THE REPAIRS. SINCE IT IS A SAFETY ISSUE AND THE ISSUE HAS CLOSE PROXIMITY TO THE HARNESS RECALL FROM 3 YEARS AGO I EXPECTED THEM TO COVER IT. (I HAD THE HARNESS REWIRED WITH THE NEW HARNESS AS A PART OF THAT RECALL.) VOLKSWAGEN TOLD ME THAT THEY WOULD NOT COVER THE COST OF THE DIAGNOSIS OR REPAIRS DUE TO THE AGE OF THE VEHICLE. CASE # [XXX]. I HAVE CONCERNS BECAUSE I KNOW THIS IS A BIGGER ISSUE AND NOT JUST A PROBLEM WITH MY CAR. I HAVE PROVIDED SOME SCREEN PRINTS OF OTHER VOLKSWAGEN OWNERS COMPLAINING OF THE SAME PROBLEMS. SEVERAL DRIVERS HAVE BEEN IN ACCIDENTS WHERE THE AIRBAGS DID NOT DEPLOY. DRIVERS ARE CONCERNED ABOUT THE AIRBAG NOT DEPLOYING DURING AN ACCIDENT AND OF THE AIR BAG DEPLOYING WHILE DRIVING. I ALSO HAVE THE SAME CONCERNS AND I BELIEVE THAT THIS ISSUE SHOULD BE INVESTIGATED AS A DESIGN FLAW / DEFECT THAT COULD LEAD TO A LARGER SAFETY RECALL. IF VOLKSWAGE

Service Brakes
Filed Jul 9, 2014120,000 milesVA

AS MY HUSBAND WAS DRIVING OUR VOLKSWAGEN HOME FROM WORK, HE WAS MERGING ONTO AN INTERSTATE AT RUSH HOUR, AND JUST AS HE GOT UP TO SPEED, THE PARKING BRAKE ENGAGED (IT'S ELECTRIC--IT JUST TURNED ITSELF ON!). HE MANAGED TO STOP SAFELY AND HAD IT TOWED TO THE VW DEALER, WHERE THEY LOOKED AT IT AND CALLED US WITH AN LONG LIST OF THINGS THAT WOULD NEED TO BE FIXED--THE VALVES BLEW, THE CV JOINTS CRACKED, THE TRANSMISSION BASICALLY EXPLODED, ETC ETC ETC. IT'S ABOUT $6K WORTH OF REPAIRS! WE HAD IT INSPECTED ONLY 2 WEEKS BEFORE AND EVERYTHING WAS FINE, SO WE'RE PRETTY SURE THIS IS WHAT HAPPENS WHEN THE PARKING BRAKE SUDDENLY ENGAGES AT THAT 70 MPH. I DON'T KNOW HOW MY HUSBAND MANAGED TO MAINTAIN CONTROL OF THE VEHICLE. I AM CERTAIN I WOULD HAVE BEEN IN A SERIOUS ACCIDENT. FURTHER RESEARCH ONLINE SHOWS THAT THE ELECTRONIC PARKING BRAKE ON THE 2005-2010 PASSATS FREQUENTLY HAD PROBLEMS, DISENGAGING OR ENGAGING UNPREDICTABLY. THE VW DEALER SERVICE DESK TOLD US THAT THEY HAD SEEN A SIMILAR PROBLEM ON A CC SPORT JUST TWO WEEKS PRIOR (THEY ACTUALLY NOTED THIS IN THE DIAGNOSTIC REPORT THEY GAVE US). I WAS TELLING THIS STORY AT CHURCH, AND A LADY OVERHEARD AND TOLD ME THAT THE SAME THING HAD HAPPENED IN HER VW--THOUGH LUCKILY THEY WEREN'T GOING SO FAST AND THERE WERE NO OTHER CARS AROUND. *TR

Electrical System
Filed Jun 30, 201424,721 milesNY

ON 4/92014 THE AIR-BAG WARNING LIGHT CAME ON WHEN I STARTED THE CAR. MANUAL STATES THAT THIS INDICATES THE AIR BAGS MAY NOT DEPLOY WHEN THEY SHOULD BUT THAT THEY MIGHT DEPLOY RANDOMLY WHILE THE CAR WAS DRIVEN.I TOOK THE CAR TO OPEN ROAD VW IN MANHATTAN A VW DEALERSHIP & SERVICE FACILITY WHERE THEY FOUND "FAULT 2513" FOR SEATBELT SENSOR AND REPLACED IT UNDER THE CERTIFIED PRE-OWNED WARRANTY WITH WHICH THE CAR WAS SOLD. OPEN ROAD VW STATED THAT THIS REPAIR WAS COVERED UNDER THEIR 1 YEAR WARRANTY ON PARTS & LABOR AS WELL AS VW'S CPO WARRANTY. ON 5/14/2014 (MILEAGE 25,280), THE AIRBAG WARNING LIGHT CAME ON AGAIN. AGAIN I TOOK IT TO OPEN ROAD VW. THEY FOUND A FAULT FOR THE PASSENGER'S SEAT BELT FORCE RECOGNITION SENSOR G453. FOUND DEFECTIVE BUCKLE AND REPLACED IT.THIS REPAIR WAS COVERED ONLY BY VW'S CPO WARRANTY AS, THE SERVICE REP SAID IT INVOLVED A DIFFERENT PART THAN THE FIRST REPAIR AND WAS THEREFORE NOT COVERED BY THE PARTS & LABOR WARRANTY PROVIDED BY THE DEALER. ON 6/23/2014, AIRBAG WARNING LIGHT CAME ON AGAIN. FOUND 1 FAULT N200 FOR RESISTANCE TOO LOW, REPLACED CONNECTORS FOR BOTH FRONT SEATS., CHARGED $50.00 DEDUCTIBLE AS, AGAIN, THIS WAS A DIFFERENT REPAIR THAN THE LAST. I CONTACTED VW OF AMERICA'S CUSTOMER CARE AND THEY SAID I WOULD HEAR FROM A SUPERVISOR. THE SUPERVISOR E-MAILED THAT SHE WOULD CALL ME TODAY, JUNE 30, BUT I HAVE RECEIVED NO CALL. ON 6/28/2014 AIRBAG WARNING LIGHT CAME ON AGAIN AT 10:PM COULD NOT TAKE IT THE DEALERSHIP ON SUNDAY BECAUSE IT IS CLOSED, BUT

Exterior Lighting
Filed Jun 11, 2014127,000 milesMA

THE HEAD LAMP ASSEMBLY OF THIS CAR IS CLEARLY UNSAFE. REPLACING THE CAR HEADLIGHT AND/OR HIGH BEAM BULB CAN RESULT IN LOOSENING OR BENDING THE METAL HOUSING THAT HOLDS THE BULB IN PLACE WHICH CAN RESULT IN A LOOSE BULB. A LOOSE BULB CAN BURN AND CAUSE A CAR FIRE. *TR

Power Train
Filed Jun 7, 201475,845 milesNY

I WAS DRIVING SOUTHBOUND ON CONNECTICUT RTE 15 AT ABOUT 60 MPH ON THE AFTERNOON OF APRIL 8, 2014, WHEN MY ENGINE SUDDENLY RACED AND I LOST POWER TO THE DRIVE (FRONT) WHEELS. I COULD NOT MAINTAIN SPEED OR ACCELERATE; I COULD ONLY COAST. I WAS IN THE LEFT LANE OF THE TWO-LANE ROADWAY. I HAD TO COAST BETWEEN VEHICLES IN THE RIGHT LANE, OVER TO THE BREAKDOWN LANE. THIS WAS VERY DANGEROUS, AND MY VEHICLE COULD HAVE BEEN STRUCK. ONCE I CAME TO A STOP IN THE BREAKDOWN LANE, THE CAR WOULD NOT MOVE AT ALL. I HAD IT TOWED TO A REPAIR SHOP, WHERE I LEARNED THAT THE LEFT AXLE HAD POPPED OUT OF THE TRANSMISSION, AND THAT BOTH AXLES HAD TO BE REPLACED. NOTE THAT THERE WAS NO IMPACT OF ANY KIND THAT PRECIPITATED THE AXLE'S POPPING OUT. ALSO NOTE THAT I HAD ALWAYS HAD ALL SCHEDULED MAINTENANCE DONE IN A TIMELY FASHION. *TR

Air Bags
Filed May 12, 201497,000 milesGA

AIR BAG FAULT LIGHT CAME ON IN THE CAR, VOLKSWAGEN DEALER SAYS AIRBAG NEEDS REPLACED AND WE HAVE TO PAY FOR IT, WONDERING WHY WHEN ITS NEVER BEEN USED/ IN A WRECK? *TR

Power Train
Filed May 7, 201446,000 milesTX

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE FROM A COMPLETE STOP. THE FAILURE RECURRED INTERMITTENTLY OVER A PERIOD OF SEVEN YEARS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.

Steering
Filed Apr 17, 201449,250 milesWA

CAR EITHER WILL NOT START OR SHUTS OFF. DISPLAY STATES "STEERING COLUMN LOCK DEFECT". THE STEERING COLUMN LOCKS UP, THE ENGINE SHUTS DOWN, AND HIGH PITCHED ALARMS SOUND. CAR WAS TAKEN TO DEALER AND REPAIRED UNDER SERVICE BULLETIN 4815, AT NO CHARGE. THIS HAPPENED IN 2011. THIS WEEK, IN 2014 THE SAME EXACT STEERING COLUMN LOCK DEFECT REOCCURRED. DESPITE THIS BEING A KNOWN DEFECT AMONG VWS, AND THIS BEING A FAILURE OF THE PREVIOUS "FIX" VW REFUSES TO DO A WARRANTY REPAIR BECAUSE IT IS "OUTSIDE OF THE 12 MONTH 12,000 MILE" WARRANTY ON REPAIRS. THIS IS IN MY MIND, A SAFETY ISSUE AS THE ENTIRE STEERING COLUMN LOCKS AND THE ENGINE SHUTS DOWN. IF THIS WERE TO OCCUR WHEN THE VEHICLE IS BEING DRIVEN, PEOPLE WOULD BE INJURED OR KILLED. *TT

EngineFire
Filed Mar 7, 2014100,000 milesTN

MY CAR WAS BURNT ON HIGHWAY WEEK AGO. ALL MY FAMILIES WERE ON THE CAR THAT TIME. I CALLED THE POLICE OFFICE, THE POLICEMEN AND FIREMEN ARRIVED AND PUT OUT THE FIRE IN 10 MINS. 2 DAYS LATER, AFTER WE CHECKED THE CAR WITH THE INVESTIGATORS FROM THE FIRE DEPT., THEY FOUND THAT THERE ARE 2 HOLES ON THE ENGINE, THE OIL SPRAYED OUT AND TOUCHED THE HIGH TEMPERATURE AREA INSIDE THE CAR SO THE FIRE HAPPENED! *TR

Service Brakes
Filed Feb 27, 2014120,000 milesMI

ELECTRONIC PARKING BRAKE FAILURE. *TR

Electrical System
Filed Feb 22, 2014108,000 milesVA

PUT KEYFOB IN THE IGNITION AND IT WOULD NOT START. THE LIGHTS IN THE DASH ILLUMINATED BUT ENGINE WOULD NOT TURN. ALSO STEERING LOCK WARNING LOCK KEEPS BLINKING. CAR IS STUCK IN PARK, MADE SEVERAL ATTEMPTS TO HAVE IT TOWED, BEFORE FINALLY HAVING AN EXPERIENCED TOW TRUCK DRIVER DRAG IT ON TO A FLAT BED BECAUSE OF CAR BEING STUCK IN PARK, KEY FOB LOCKED IN THE IGNITION SWITCH, HAS BEEN TOWED TO 3 DIFFERENT SHOPS WHO HAVE YET TO PINPOINT THE EXACT PROBLEM WITH THE CAR. ONE SHOP CLAIMED IT WAS AN ELECTRICAL PROBLEM AND THAT IT HAD SOMETHING TO DO WITH THE IGNITION SWITCH HOWEVER WERE UNABLE TO FIX IT. HAS SPENT XXX AMOUNT OF MONEY HAVING IT TOWED TO SEVERAL SHOPS AND STILL NOT FIXED. FRUSTRATED!!!!!! *TR

Power Train
Filed Feb 12, 201475,000 milesMI

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO SHIFT FROM PARK TO NEUTRAL. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 75,000.

Visibility/Wiper
Filed Jan 27, 201460,000 milesNY

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR AND WINDSHIELD LINKAGES WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 143,000. UPDATED 03/12/14*LJ *TR

Air Bags
Filed Jan 17, 201472,000 milesNH

THE AIRBAG DEFAULT LIGHT WARNING IS ON ON THE DASH BOARD. I WAS TOLD BY VOLKSWAGEN DEALER THAT THE AIRBAG IS DEFECTIVE AND NEEDES TO BE REPAIRED, THEY SAID THAT IT WAS NEVER BEEN RECALLED. I AM JUST WONDERING IF THERE IS ANY PREVIOUS RECALL FOR THAT OR ARE THERE MANY PEOPLE COMPLAINING ABOUT THIS PROBLEM. WHEN THE PROBLEM STARTED, THE VEHICLE HAS ONLY 72000 MILES. ALSO I NOTICED THAT MOST VOLKSWAGEN REPAIRS NEED TO BE DONE BY THE DEALER ( IT'S KIND OF MONOPOLY). *TR

Electrical System
Filed Dec 18, 201380,000 milesWI

SUDDEN FAILURE OF STEERING WHEEL. DISPLAY SHOWS "STEERING WHEEL LOCK". THIS COULD BE SERIOUS ISSUE IF IT HAPPENED DURING DRIVING. UNABLE TO START THE CAR OR TO GET THE CAR IN NEUTRAL GEAR. HAD TO TOW THE CAR TO THE VW SERVICE WHERE IT WAS DIAGNOSED WITH STEERING CONTROL MODULE FAILURE. *TR

Air Bags
Filed Nov 15, 201362,000 milesLA

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT THE AIR BAG FAULT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

Steering
Filed Oct 26, 201366,000 milesMD

WHEN I INSERT MY KEY IN COLD WEATHER MY CAR WILL DISPLAY " STEERING WHEEL LOCK" AND MY CAR CUTS OFF AND BEEPS LOCKS KEY IN IGNITION, RELEASES KEY AFTER A BIT AND LETS ME RE TRY AND STARTS, OTHER TIMES IT MAY TAKE SEVERAL ATTEMPTS BUT HAS STARTED. I TOOK CAR TO DEALER THEY SAW NOTHING WRONG WITH IT BUT QUOTED A HIGH PRICE TO REPLACE PART AND MENTIONED THAT ITS A COMMON OCCURRENCE! I BELIEVE THIS SHOULD BE LOOKED INTO SERIOUSLY BEFORE ANYONE GETS HURT BY STEERING LOCKING!! AND IT SHOULD BE RECALLED! *TR

Service Brakes
Filed Aug 21, 2013150,000 milesCA

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE BRAKES WERE APPLIED AND ABNORMALLY TRAVELED TO THE FLOORBOARD. THE VEHICLE ALSO EXHIBITED AN INCREASE IN STOPPING DISTANCE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE HYDRAULIC BRAKE LINE WAS DEFECTIVE. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. NUMBER 06V472000 (SERVICE BRAKES, HYDRAULIC) AND CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT DID NOT HAVE THE HYDRAULIC SYSTEM REPLACED. THE FAILURE MILEAGE WAS 150,000.

Engine
Filed Jun 5, 2013101,000 milesTX

MY VW PASSAT 2007 STALLS AND/OR DOES NOT START. IT HAS STALLED WHILE DRIVING ON THE FREEWAY AND THEN SOMETIMES DOES NOT START AT ALL. SOMETIMES IF TRIED AFTER A WHILE IT MAY START. I'M TOLD IT IS A HIGH PRESSURE FUEL VALVE PROBLEM THAT IS PART OF A RECALL BUT MY VIN DOES NOT QUALIFY FOR THAT. *TR

Engine
Filed May 7, 201353,000 milesOR

ENGINE LOST POWER AND BEGAN MISFIRING. ENGINE LIGHT CAME ON. DEALER TELLS ME TWO DAYS LATER THERE IS CARBON BUILD UP AND NEEDS MANUAL DECARB. COST IS 1K. ENGINE HAS RUN ON PREMIUM FUEL AND HAS REGULAR MAINTENANCE. THIS IS A HAZARDOUS CONDITION FOR A VERY LOW MILEAGE VEHICLE. *TR

Service Brakes
Filed Apr 4, 201360,000 milesVA

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKING ASSIST SYSTEM LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER DIAGNOSIS, THEY ADVISED HIM THAT THE BRAKE VACUUM LINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 60,000. *TR

Engine
Filed Mar 25, 201360,000 milesWA

OIL BOLT FAILURE ON 3.6L ENGINE RESULTING IN COMPLETE MECHANICAL FAILURE OF ENGINE. COST OF REPAIR IS APPROXIMATELY $6000 WHICH IS NOT COVERD BY ANY WARRANTY. I UNDERSTAND THIS IS A KNOWN DEFECT IN THIS ENGINE WHICH VW DID NOT RECALL, BUT RECOGNIZED BY MAKING MADE SPEC CHANGES IN 08. *TR

Seat Belts
Filed Nov 21, 201262,500 milesWA

WHILE DRIVING DOWN THE FREEWAY MY SON TUGGED ON HIS SEAT BELT AND IT CAME UNDONE. I PULLED OVER AND TRIED TO BUCKLE IT AT WHICH TIME I REALIZED THE LATCH WAS NOT WORKING. THE LATCH CLICKS SO IT SOUNDS LIKE IT IS SECURE BUT YOU CAN PULL THE BELT OUT WITH VERY LITTLE FORCE. *TR

Engine
Filed Nov 16, 2012104,547 milesNC

WE PURCHASED OUR 2007 PASSAT 3.6L 4-MOTION WAGON AND HAD ISSUES WITH THE AIRBAGS FROM DAY 1 (LITERALLY), AND HAD THE DEALERSHIP REPLACE THE SENSORS UNDER BOTH SEATS WITHIN THE FIRST THREE DAYS. WITHIN A MONTH, WE BEGAN HAVING ISSUES WITH THE TIRE PRESSURE MONITORING SYSTEM. NEW TIRES FIXED THE TPMS ISSUE FOR ABOUT A WEEK, THEN WE BEGAN HAVING ISSUES AGAIN. A YEAR AFTER WE BOUGHT THE CAR, MY WIFE HAD AN ACCIDENT (REAR-ENDED SOMEONE), AND THE AIRBAG DID NOT DEPLOY. WE HAD TO HAVE THE ENTIRE FRONT-END REPAIRED - $10,237 WORTH OF REPAIRS. AFTER THE REPAIRS WERE COMPLETED, THERE WAS SO MUCH EXTERNAL NOISE THAN THERE WAS BEFORE THE ACCIDENT. OVER THE NEXT 8 MONTHS, WE BEGAN HAVING ISSUES WITH THE CHECK ENGINE LIGHT COMING ON (AND STAYING ON). WHEN THE CAR SHUT OFF ONE DAY, RIGHT IN THE MIDDLE OF (BUSY) TRAFFIC, I TOOK IT BACK TO THE REPAIR SHOP TO HAVE THEM LOOK AT IT. THEY TOOK OUR 2007 PASSAT TO THE VW DEALERSHIP, WHICH MADE A BLANKET STATEMENT THAT NONE OF THE EXISTING ISSUES WERE RELATED TO THE WRECK. THEREFORE, THE REPAIR SHOP WOULD NOT DO ANYTHING MORE TO FIX THE CAR, AND SINCE THE CAR WAS NO LONGER UNDER WARRANTY, THE DEALERSHIP WOULD NOT COVER THE REPAIRS EITHER. ON OCTOBER 29, 2012, 14 MONTHS AFTER THE ACCIDENT, THE CHECK ENGINE LIGHT CAME ON AGAIN, AS IT HAD MANY TIMES BEFORE. HOWEVER, ON OCTOBER 30, 2012, THE ENGINE DIED COMPLETELY. WE'VE SINCE DISCOVERED THAT THE BEARINGS ARE COMPLETELY GONE AND WERE TOLD IT WILL COST US $7,000 TO REPLACE THE ENGINE. BUT THAT STILL DOES

Service Brakes
Filed Aug 23, 201257,235 milesTX

DRIVING HOME WHILE STOPPED AT A TRAFFIC LIGHT MY CAR FELT LIKE IT JERKED FORWARD THOUGH MY FOOT WAS ON THE BRAKE. I STOPPED MY CAR BRIEFLY TO GET DINNER, TOOK A PHONE CALL AND DECIDED TO LEAVE. I PUT MY CAR IN DRIVE AND IT WOULD NOT TRAVEL FORWARD. I PUT IT IN REVERSE AND IT WOULD NOT RESPOND. I LOOKED AT THE DISPLAY WHICH INDICATED I SHOULD DEPRESS THE BRAKE PEDAL, I DID. THE MESSAGE DISAPPEARED BUT THE CAR WOULD STILL NOT TRAVEL. I CHECKED THE PARKING BRAKE BUTTON, IT WAS ON. I DEPRESSED THAT BUT IT WOULD NOT TURN OFF. EVERYTIME I PUT THE CAR IN DRIVE THE SAME DEPRESS THE BRAKE MESSAGE. I CALLED THE DEALERSHIP. IT WAS SUGGESTED I KEEP TRYING TO DISENGAGE THE PARKING BRAKE. "THE CAR THINKS THE PARKING BRAKE IS ON" I HAVE NEVER USED THE PARKING BRAKE ON THIS CAR. IT CAME OUT OF THE SHOWROOM. FINALLY THE BRAKE DISENGAGED. MY SECOND STOP RESULTED INTO THE SAME SCENARIO. MY FEAR IS THAT THIS HAPPEN WHILE I AM DRIVING. I AM TAKING MY CAR INTO THE DEALERSHIP IN A FEW HOURS IF IT WILL MOVE IN. THIS CAR HAS BEEN IDEAL UP TO THIS EVENT. *TR

Engine
Filed Jul 28, 201263,000 milesNY

OVER THE LAST FEW MONTHS, STARTING IN MARCH, WE HAVE HAD INCREASING PROBLEMS WITH OUR 2007 VS PASSAT WAGON. WHEN STOPPED AT A STOP LIGHT, OR STALLED IN HEAVY TRAFFIC, THE ENGINE SUDDENLY JUST CUTS OUT AND DIES. THE CAR WILL RESTART AGAIN, BUT THIS CAN HAPPEN REPEATEDLY. ALSO, WHILE DRIVING, THE CAR WILL SUDDENLY BEGIN TO LOSE POWER AND START TO DE-ACCELERATE FOR A FEW SECONDS BEFORE PRESSURE ON THE GAS PEDAL RECONNECTS TO THE ENGINE. IT'S TERRIFYING. WE HAVE TAKEN THE CAR IN TO NUMEROUS SERVICE PROVIDERS (ALL AUTHORIZED VW) AND THEY ARE UNABLE TO DETECT A PROBLEM ON THE VW PLUG IN COMPUTER ANALYZER OR SEE ANYTHING WRONG ON VISUAL INSPECTION. *TR

Air BagsCrash1 injured
Filed Mar 23, 201275,000 milesFL

TL* THE CONTACT OWNS A 2007 VOLKSWAGEN PASSAT. THE CONTACT WAS DRIVING 50 MPH AND CRASHED INTO THE REAR END OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. ONE PASSENGER SUSTAINED INJURIES TO THE HEAD, NECK, BACK AND CHEST. THE POLICE WERE CONTACTED AND A REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 75,000.

Air Bags
Filed Mar 12, 201240,000 milesPA

THIS PASSAT CONTINUES TO HAVE AIR BAG ISSUES. THE AIR BAG FAULT LIGHT HAS GONE ON MULTIPLE TIMES IN LAST 12 MONTHS. PER THE VW TECH'S, THE AIR BAG WILL NOT DEPLOY WHEN THE LIGHT IS ON. THE AIR BAGS, WIRES, HARNESSES AND COMPONENTS HAVE ALL BEEN REPLACED. AT LAST VISIT TO VW, THEY STATED NOTHING ELSE CAN GO WRONG BECAUSE IT HAS ALL BEEN REPLACED. THE VEHICLE IS CURRENTLY IN FOR SAME REPAIR. THE ABOVE DATE IS AN ESTIMATE. BUT, IT HAS BEEN SERVICED FOR THIS ISSUE BY CURRENT DEALER SINCE 8/11/11. *TR

Electrical System
Filed Dec 11, 2011100,000 milesNC

HERE IS PROBLEM THAT I AM HAVING WITH MY 2007 VOLKSWAGEN PASSAT. WHILE I AM DRIVING THE CAR SHUTS DOWN COMPLETELY. THIS HAS HAPPENED TO ME ABOUT THREE TIMES THIS YEAR . IT HAS ALMOST CAUSED ME TO BE IN 3 ACCIDENTS AND TO HAVE TO QUICKLY PULL OFF THE ROAD. I HAD THE CAR TOWED 3 TIMES TO THE DEALER BECAUSE THE CAR LOCKS DOWN AND I CANT PUT THE CAR IN NEUTRAL TO TOW IT. IT TAKES AN EXPERIENCE TOW TRUCK DRIVER TO GET IN ON A FLAT BED WITH THE WHEELS LOCKED. THE DEALER IS TELLING ME THEY CANT FIGURE OUT WHAT IS WRONG WITH IT AND THEY CAN NOT GET THE CAR TO REPLICATE THE ISSUE, FROM THE FORUMS I HAVE BEEN READING VW TELLS EVERYONE THE SAME THING. I HAVE ALREADY PAID 2000 TO GET THIS CAR FIX AND VW STILL HAS NOT FIXED THE PROBLEM, BUT FROM WHAT I AM READING IT SOUNDS LIKE IT THE STEERING WHEEL LOCK ISSUE. VW NEEDS TO RECALL THIS, IT NOT MY FAULT THAT THIS CAR HAS THIS ISSUE. THERE NEEDS TO BE A CLASS ACTION LAW SUIT. EVERYONE DRIVING THIS CAR LIFE COULD BE AT RISK, THIS CAR SHOULD NOT SHUT OFF AT 70 MILES HOUR WITH TRAFFIC BEHIND YOU... THIS COULD CAUSE A FATAL ACCIDENT AND IT WOULD BE VW FAULT! *TR

Engine and Engine Cooling › Cooling System
Filed Oct 7, 201143,000 milesKS

VOLKSWAGEN PASSAT AIR CONDITIONER QUIT WORKING. I TOOK IT TO THE DEALER, WHERE ALL THE SERVICE HAS BEEN PERFORMED SINCE THE CAR WAS NEW. THEY CALL AND TELL ME THAT THE COMPRESSOR HAS GONE BAD, AND WHEN IT FAILED IT CONTAMINATED THE WHOLE AIR CONDITIONING SYSTEM, WHICH INCLUDE THE EVAPORATOR, COMPRESSOR AND FLUID AND THAT THEY ALL NEED TO BE REPLACED AND SYSTEM NEEDS TO BE FLUSHED. OUR CAR HAS ABOUT 43000 MILES AND HAS BEEN "IN SERVICE" FOR 4 YEARS AND 3 MONTHS, WHICH IS THREE MONTHS OUT OF WARRANTY. THE DEALER SAID THEY HAVE BEEN DOING A LOT OF THESE REPAIRS. I THINK IT IS WAY TO EARLY FOR THESE COMPONENTS TO FAIL. MY TRUCK IS 10 YEARS OLDER AND STILL HAS ALL THE ORIGINAL AIR CONDITIONING PARTS AND WORK PERFECTLY. I THINK THEY NEED TO RECALL THESE COMPRESSORS AND TAKE CARE OF THIS PROBLEM. *TR

Service Brakes, Hydraulic
Filed Sep 13, 201191,500 milesMD

WENT TO GO GRAB LUNCH YESTERDAY. AS I PARKED I PLACED THE PARKING BRAKE ON. HOWEVER ONCE I CAME BACK TO THE CAR. THE BRAKE WOULD NOT REMOVE ITSELF. THE SYSTEM KEPT READING PARKING BRAKE FAULT. I HAD TO WAIT THERE UNTIL A TOW TRUNK CAME TO TOW ME TO THE DEALER. THE CAR WOULD NOT MOVE. THIS IS VERY UNSAFE. I HAVE ALSO CAME TO PARK A FEW TIMES IN THE BRAKE PLACED ITSELF ON. *TR

Suspension › Front › Wheel Bearing
Filed Jul 21, 201129,000 milesFL

I TOOK MY VOLKSWAGEN PASSAT IN FOR AN OIL CHANGE AND CHECK UP AND WAS INFORMED THAT I HAVE A BAD FRONT LEFT WHEEL BEARING, WHICH IS A SAFETY ISSUE. I WAS ADVISED NOT TO DRIVE THE VEHICLE ON THE HIGHWAY DUE TO RISK OF THE BEARING LOCKING UP THE WHEEL. THE WHEEL BEARING IS CURRENTLY ON A NATIONWIDE BACK ORDER DUE TO EXCESSIVE DEMAND. THE WHEEL BEARING REPLACEMENT PART WAS RECENTLY MODIFIED DUE TO A KNOWN PROBLEM. I WAS INFORMED THAT IT IS UNKNOWN WHEN THE PART WILL BE AVAILABLE FOR REPLACEMENT. MY VOLKSWAGEN PASSAT IS A 2007 AND ONLY HAS 29,000 MILES. IT IS UNHEARD OF FOR A WHEEL BEARING TO FAIL WITH MILEAGE THAT LOW, SINCE WHEEL BEARINGS ONLY WEAR OUT DUE TO WEAR AND TEAR (IE 80,000 MILES OR MORE) OR FLOOD. MY VEHICLE WAS NOT INVOLVED IN A FLOOD AND I FIND IT HARD TO BELIEVE THAT ALL THE CARS NEEDING REPLACEMENT WHEEL BEARINGS AROUND THE COUNTRY HAVE BEEN INVOLVED IN A FLOOD. THE WHEEL BEARINGS ARE WEARING OUT PREMATURELY AND THE FACT THAT THEY CANNOT BE REPLACED IN A TIMELY MANNER IS A SAFETY ISSUE. *KB

Unknown or Other
Filed Jul 20, 201146,525 milesNJ

EXCESSIVE EXTERNAL CAR NOISE WHILE IDLE. LOUD NOISE IN MOTOR AREA WHEN STARTING CAR. NOTHING CAN BE DONE ACCORDING TO REYDEL VOLKSWAGEN DEALERSHIP AND SHREWSBURY VOLKSWAGEN DEALERSHIP. I HAVE RESEARCHED AND FOUND OTHER CUSTOMERS HAVE COMPLAINED ABOUT THIS SAME ISSUE AND HAS NOT BEEN HANDLED BY VOLKSWAGEN CORPORATION. *KB

Engine and Engine Cooling
Filed May 20, 201146,000 milesVA

I HAVE EXPERIENCED AN ENGINE HESITATION (OR MISFIRE ISSUE ACCORDING TO THE DEALERSHIP) AND LOSS OF POWER AS DESCRIBED IN NHTSA ACTION # EA11002. THE DEALERSHIP REPLACED THE SPARK PLUGS TO TRY AND CORRECT THE ENGINE FAULTS.

Seat Belts
Filed Apr 12, 2011NY

TWO REAR SEAT BELTS IN MY CAR STOP WORKING. I'M CONCERN THAT SINCE THIS CAR IS LESS THEN 5 YEARS OLD, THAT A DEVICE THAT SHOULD LAST THE LIFE OF THE CAR IS MALFUNCTIONING. *TR

Engine and Engine Cooling
Filed Apr 1, 201153,800 milesMI

FALSE EPC AND CHECK ENGINE LIGHTS. WHEN CHECKED BY DEALER, THEY STATED THERE WAS NOTHING WRONG AND ONLY SOFTWARE UPDATE WAS NEEDED. I WAS CONCERNED THAT THERE WAS A SOFTWARE GLITCH THAT WILL AFFECT THE CORRECT FUNCTIONING OF THE VEHICLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Volkswagen Passat → · Every Passat year → · How the figures are calculated →