Page 5 of 7 · complaints 201–250 of 331

1998 Volkswagen Passat complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Seats
Filed Apr 19, 2002CA

CONSUMER STATES AFTER AJUSTING THE HEIGHT OF THE DRIVER SEAT, IT WOULD COME DOWN WHILE DRIVING.THE DEALER AND MANUFACTURER WERE NOTIFIED. NLM

Suspension › Front
Filed Apr 19, 2002KY

THE HANDLING OF THE VEHICLE BECAME ERRATIC AND NOISY. THE DEALERSHIP INFORMED ME THAT THIS WAS A COMMON PROBLEM WITH THESE VEHICLES AND WITH AUDIS ON THE SAME (B5) PLATFORM. I CANNOT BELIEVE IF THIS IS AS SERIOUS A SAFETY ISSUE AS I WAS LED TO BELIEVE, THAT THERE HAS NOT BEEN A RECALL ON THESE PARTS OR A REDESIGN.*AK

Suspension › Front
Filed Apr 17, 2002NY

WHILE DRIVING, THERE IS A LOOSENESS IN THE FRONT END, CONSUMER COULD HEAR KNOCKING NOISE LIKE METAL BANGING AGAINST SOMETHING, TOOK TO A MECHANIC AND THEY REPLACED STRUTS ON THE LEFT SIDE BOTTOM OF FRONT END. THEN 2 WEEKS LATER MECHANIC CHANGED RIGHT SIDE BOTTOM, 3 WEEKS LATER THE TOP STRUTS WERE LOOSE. CONSUMER FEELS VERY UNSAFE.*AK CONSUMER HAD TO REPLACE THE ENTIRE FRONT SUSPENSION SYSTEM.*JB

Suspension › Front
Filed Apr 17, 2002IL

NO DESCRIPTION GIVEN. NLM

Visibility › Windshield1 injured
Filed Apr 14, 2002CA

WINDOW TRIM CAN FAIL, LEADING TO "LOOP/NOOSE" WHICH CAN KILL CHILDREN/PASSENGER. *AK

Engine and Engine Cooling › Engine
Filed Apr 12, 2002CA

HEAD GASKE LEAKING OIL CAN CAUSE SLICK FREEWAYS CAUSING ACCIDENTS. LOWER CONTROL ARM FAILURE CAN CAUSE SUDDEN DEATH OF VEHICLE IN MOTION. *AK

Engine and Engine Cooling › Engine
Filed Mar 5, 2002UT

THE TIMING BELT TENSIONER FAILS CAUSING THE BELT TO BECOME LOOSE AND FAIL PREMATURELY. VW IS AWARE OF THIS PROBLEM. THEY HAVE IN FACT ISSUED AN UPDATED PART THAT CORRECT THIS PROBLEM. HOWEVER I KNOW OF MANY PEOPLE WHO HAVE COMPLAINED ABOUT THE SAME PROBLEM, AND THIS SHOULD BE RECALLED. IT IS GOINGT O COST ME MORE THAN 1,500 DOLLARS TO FIX THIS AND I AM DOING IT MYSELF. IF I WERE TO HAVE TAKEN THIS TO THE DEALERSHIP IT WOULD BE DOUBLE THAT. WHEN THE BELT FAILS THE VALVES GET BENT. I LOVE THIS CAR, BUT HTIS IS A JOKE. THE WHOLE REASON I BOUGHT THIS CAR WAS SO I WOULD NOT NEED TO WORK ON IT. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Feb 18, 2002KY

FUEL GUAGE INTERMITTENTLY DISPLAYS INCORRECT LEVELS. FOR INSTANCE, WILL ONLY SHOW 3/4 FULL AFTER FILLUP. ALSO, WILL SPORATICLY JUMP BETWEEN 1/4 FULL AND FULL ON OCCASION. DEALER STATES "UNABLE TO DUPLICATE. HAVE ALMOST RUNOUT OF GAS ON 4 OCCASIONS DUE TO PROBLEM. HAVE TALKED TO OTHER PASSAT OWNERS, AND MANY REPORT SAME OR SIMILAR PROBLEMS. CONCERENED ABOUT RUNNING OUT OF FUEL AND BEING STRANDED OR, MORE SERIOUSLY, FIRE HAZARD. PROBLEM FIRST STARTED TO OCCUR AROUND 45K MILES.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 8, 2002CA

REAR BRAKES MAKE LOUD SQUEAKING NOISE FROM MOMENT BRAKE PEDAL IS DEPRESSED UNTIL VEHICLE COMES TO A COMPLETE STOP. DEALER HAS INSPECTED AND SAID BRAKES/PADS ARE OK. DEALER DEGLAZED PADS WHICH FIXED NOICE PROBLEM FOR APPROX 2 WEEKS AND THEN IT RETURNED. PROBLEM STILL NOT RESOLVED. PROBLEM STARTED AT 20K, VEHICLE JUST HAD 40K MILE SERVICE-DEALER SAID BRAKES OK STILL. SAID FRONT BRAKES WILL NEED REPLACEMENT AT NEXT SERVICE. I FEEL DEALER IS TRYING TO FIX PROBLEM, BUT MANUFACTURER HASN'T PROVIDE DEALER WITH ANY RECOMMENDATIONS ON PROBLEM RESOLUTION. *AK

Suspension › Front
Filed Jan 29, 2002NY

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jan 27, 2002MA

I HEAR THE NOSIE BEFORE MY WARRANTY EXPIRE AND I CAN'T TELL WHAT THAT WAS. SO I BROUGHT IT TO THE DEALERSHIP TO CHECK AND THEY SAID THE COMPUTER SHOW NOTHING WRONG. BUT THE NOISE STILL THERE AND THEY KNEW THAT BUT THEY SAID IF THE COMPUTER SHOW NOTHING WRONG, THEY CAN'T HELP ME FOR THAT. UNTIL MY WARRANTY EXPIRED THEY SAID IS COMING FROM LOWER ARM CONTROLLER(LEFT & RIGHT). IT COSTS $800-900+ TO REPLACE. I FEEL THAT THEY KNEW ALL ALONG AND USE THAT COMPUTER TO AGAINST ME. OF COURSE IT OPERATE OK BUT THAT NOSIE IS SO BORDER ME. I THINK THEY SHOULD HAVE THAT PARTS RECALL. I ALSO TALK TO VW HEADQUARTER AND THEY CAN'T HELP ME. I DO HAVE THAT RECORD DURING 40+ MILES AND I BELIEVE THAT I SHOULDN'T PAY FOR THAT REPLACEMENT. PLS HELP- MY EMAIL ADDRESS: [email protected]

Suspension › Front › Control Arm › Lower Arm
Filed Dec 27, 2001CA

THE LOWER CONTROL ARMS ON THE 1998 VW PASSAT HAVE FAILED, SOMETHING THAT WAS KNOWN UNDER A TECHNICAL SERVICE BULLETIN FROM VOLKSWAGEN ON MAY 31, 2001 (TSB: C 40-01-01). VOLKSWAGEN HAS NOT RESPONDED TO ME AS TO WHETHER THEY WILL PAY FOR THIS KNOWN PROBLEM IN THEIR VEHICLES YET.*AK

Suspension › Front › Control Arm › Lower Arm
Filed Dec 2, 2001TX

AFTER APPROXIMATELY 23,000 MILES, THE LOWER CONTROL ARMS ON MY 1998 VOLKSWAGEN PASSAT FAILED. SYMPTOMS OF THE FAILURE ARE SQUEAKING AND/OR CLUNKING NOISES FROM THE FRONT SUSPENSION. MY DEALER DETERMINED THAT THE BALL JOINTS ON BOTH FRONT PASSENGER-SIDE LOWER CONTROL ARMS HAD FAILED, REQUIRING REPLACEMENT OF BOTH CONTROL ARM ASSEMBLIES. THE COST OF REPLACEMENT IS APPROXIMATELY $900. THE LOWER CONTROL ARMS ARE NOT NORMAL WEAR ITEMS. VOLKSWAGEN SHOULD RECALL THE AFFECTED CARS AND PAY FOR THE REPLACEMENT OF THE LOWER CONTROL ARMS.

Suspension › Front › Control Arm
Filed Nov 28, 2001NY

LOWER AND UPPER CONTROL ARMS FAILED AFTER 3 YEARS OF OWNERSHIP. VW HAS A TECHNICAL SERVICE BULLETIN FOR THE LOWER CONTROL ARMS THAT COVERS THE PAYMENT IF UNDER WARRANTY, OTHERWISE VW WOULD PAY 50% OF THE JOB. HOWEVER THE UPPER CONTROL ARM IS NOT COVERED IN THE TSB. I FEEL THAT THIS IS A CRITICAL SAFETY ISSUE IF BOTH CONTROL ARMS FAILED WHILE I WAS DRIVING. THERE SHOULD BE A SAFETY RECALL.*AK

Steering › Linkages › Tie Rod Assembly
Filed Nov 20, 2001CT

THERE IS A RECALL FOR THE SAME PROBLEM WHICH IS YOUR CAMPAIGN ID#99V248000. WHEN I WENT TO THE DEALER THEY DESCRIBED THE SAME PROBLEM WITH MY CAR BUT VW IS SAYING THAT WHEN THEY PUT THE VIN NUMBER IN IT'S NOT COMING UP ON THEIR SYSTEM WITH A RECALL. I THINK VOLKSWAGEN AMERICA SHOULD CONSIDER THAT MAYBE THE PROBLEM GOES FURTHER BACK AND NOT DISMISS IT BECAUSE IT DOESN'T SHOW UP ON THE COMPUTER. THE VOLKSWAGEN DEALER STATED THAT THE CAR NEEDS FRONT TIE ROD ENDS WHICH IS EXACTLY WHAT IS DESCRIBED IN THE RECALL.IF I GOT THE INFORMATION CORRECT MY CAR WAS MFG 11/97 WHICH IS EARLIER THAN THE RECALL BUT THE PROBLEM IS DESCRIBED THE SAME. THEY ARE SAYING THAT IF ITS NOT ON THEIR COMPUTER IT'S NOT A PROBLEM. I THINK THEY SHOULD CONSIDER THIS IS A PROBLEM. WHAT CAR DO YOU KNOW THAT THE TIE RODS WEAR AT 56,000 MILES. THEY ALSO HAVE STATED THE THE FRONT CV BOOTS ARE TORN. I WANT VW AMERICA TO FIX THE TIE ROD PROBLME UNDER THE RECALL. *AK

Visibility › Windshield1 injured
Filed Nov 15, 2001WI

WINDOW GLASS WAS BROKEN BY A ROCK. PROBLEM EXISTS IN SIZE AND SHAPE OF TEMPERED GLASS CRUMBS. LOTS OF TINY SHARDS, LESS THAT 1MM, VERY SHARP AND DANGEROUS. EXTRA EXPENSE INCURRED IN CLEANING INTERIOR. *AK

Suspension › Front › Control Arm › Lower Arm
Filed Nov 7, 2001MA

CREAKING/GRINDING FROM FRONT END. VW SERVICE DETERMINED THAT LOWER CONTROL ARM BUSHING(S) ARE FAULTY. $950 TO REPAIR. CONTACTED VW CUSTOMER RELATIONS, AFTER INVESTIGATION, VW TO PAY 1/2 OF PARTS AND LABOUR.*AK

Suspension › Front › Control Arm › Lower Arm
Filed Nov 1, 2001NJ

LOWER CONTROL ARMS HAVE BEEN REPLACED 3 TIMES ALREADY AND STARTED BANGING AGAIN AFTER THIRD REPAIR. PART PREVIOUSLY ON RECALL BUT NEW PART ALSO DOES SAME PROBLEM. MANY PASSAT OWNERS HAVE THE SAME COMPLAINT. THANK YOU FOR YOUR TIME. *AK

Steering › Hydraulic Power Assist System
Filed Nov 1, 2001PR

LOOSE STEERING THERE IS NOISE EVERYTIME I HIT THE BRAKES AND ACCELERATE ALSO WHEN I GO OVER BUMPS.THE BUSHING OF THE ALL THE CONTROL ARMS ARE GONE. *AK

Seats
Filed Oct 10, 2001CA

DRIVER'S SEAT FAILED. YD

Seats
Filed Oct 9, 2001CA

DRIVER'S SEAT ROCKS AND MOVES WHILE CAR IS MOVING. MANUFACTURING COMPANY SAYS THAT THERE IS NOTHING WRONG WITH THIS AND THAT ITS "NORMAL". THIS IS NOT NORMAL AND ITS DANGEROUS. IT BECOMES VERY EASY TO LOSE CONTROL OF THE CAR WHILE IT IS MOVING! THE NTSB BOARD HAS A NUMBER OF SIMILAR COMPLAINTS BY OTHER DRIVERS, SO I AM NOT THE ONLY ONE. THIS NEEDS THE COMPANY'S IMMEDIATE ATTENTION AND CORRECTION. IT SHOULDN'T DO THIS FOR ANY REASON.*AK

Steering › Rack and Pinion › Rack
Filed Sep 18, 2001MA

WHILE DRIVING AND STEERING CAR WOULD MAKE A LOUD GROANING NOISE. WENT TO DEALER. DEALER FOUND THAT STEERING RACK WAS LEAKING AND HAD TO BE REPLACED. AT A COST OF $930.*AK

Suspension › Front
Filed Sep 1, 2001IL

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK

Suspension › Front
Filed Aug 31, 2001IL

COST OF REPAIRS = $729.08. NO SAFETY DEFECT MENTIONED. *AK

Suspension › Front › Control Arm › Lower Arm
Filed Aug 29, 2001VA

LOWER CONTROL ARM FAILURES ARE VERY COMMON ON THE VOLKSWAGEN PASSAT, CAUSING UNPREDICTABLE HANDELING. VOLKSWAGEN OF AMERICA IS AWARE OF THIS. THEY HAVE RELEASE UPDATED PARTS AND A TSB ON THIS ISSUE, YET REFUSE TO PAY FOR THIS IMPORTANT SAFETY RELATED DEFECT. PLEASE INVESTIGATE AND ISSUE A SAFETY RECALL CAMPAIGN.*AK

Visibility › Sun/Moon Roof Assembly
Filed Aug 16, 2001MA

SUNROOF MECHANISMS FRACTURED. SUNRROF STUCK OPEN IN RAIN. VOLKSWAGEN DEALER WOULDN'T REPAIR FOR TWO WEEKS. TOOK CAR TO AUTO GLASS COMPANY TO HAVE SUNROOF CLOSED. MECHANIC SAID CAUSE OF BROKEN SUNROOF MECHANISM WAS MANUFACTURER DEFECT - HAS SEEN A NUMBER OF THESE SUNROOF MECHANISMS BROKEN ON PASSATS.

Suspension › Front
Filed Aug 8, 2001NH

THE FRONT SUSPENSION PROBLEM HAS HAPPENED TO MANY PASSAT OWNERS, VW HAS FAILED TO ISSUE A RECALL. THIS IS A CLEAR WORKMANSHIP FAILURE AND SHOULD BE COVERED UNDER WARRANTY OR RECALL. MANY COMPLAINTS HAVE BEEN MADE TO VW AND NO RESOLVE HAS BEEN TAKEN. *AK

Suspension › Front › Wheel Bearing
Filed Aug 2, 2001TX

WHEEL BEARINGS MALFUNCTIONED, REQUIRING NEW PARTS - PREMATURE WEAR. *AK

Suspension › Front › Control Arm › Lower Ball Joint
Filed Jul 31, 2001NY

CONTROL ARM: NOTICED A LOUD GRINDING SOUND COMING FROM FRONT SUSPENSION AREA. DEALER DIAGNOSED AS DEFECTIVE LOWE RCONTROL ARM/ BALL JOINTS. LOWER CONTROL ARMS AND BALL JOINTS WERE REPLACED. COMPLAINED TO VOLKSWAGEN, WHO COVERED COST OF PARTS BUT NOT LABOR. AFTER REPAIR LEARNED THAT A FRIEND HAD THE IDENTICAL PROBLEM IN A 1999 PASSAT AT ALMOST THE IDENTICAL MILEAGE. THEN SAW ON THIS WEBSITE THAT ABOUT 17 OF 160 COMPLAINTS RELATING TO THE 1998 PASSAT ARE FOR EXACTLY THIS PROBLEM. THIS IS CLEARLY AN ENGINEERING OR MANUFACTURING DEFECT. VW SHOULD REPLACE THIS PART FOR ALL PASSAT OWNERS AND REIMBURSE THOSE WHO HAVE ALREADY HAD IT REPLACED. SUNROOF: SUNROOF OPENS SPONTANEOUSLY WHEN SWITCH IS IN THE "OFF" POSITION. PROBLEM IS MOST PRONOUNCED ON WARM DAYS WHEN CAR IS DRIVEN OVER SHARP BUMPS. PROBLEM OCCURS WITHOUT WARNING AND IS ALARMING TO DRIVER AND COULD POSE A SAFETY RISK. OBSERVED THAT THIS PROBLEM HAS BEEN REPORTED BY SEVERAL OTHERS ALREADY.

Steering › Rack and Pinion › Rack
Filed Jul 29, 2001DE

AFTER SPEAKING WITHTHE SERVICE MANAGER, PARTS MANAGER, AND TECHNICIAN AT DOVER VW IN DOVER, DELAWARE-THEY ALL AGREED THAT THE POWER STERING RACK HAD TO BE REPLACED DUE TO BATTERY ACID DRAINING ONTO THE POWER STEERING RACK. THEY ALL AGREED THIS PART SHOULD NOT HAVE FAILED IN A VEHICLE THIS NEW AND RE-ROUTED THE DRAIN OUTLET FOR THE BATTERY SO THAT THIS DAMAGE COULD NOT OCCUR AGAIN. THEY ALL AGREED THAT THE DRAIN WAS POSITIONED BY THE MANUFACTURER AND TRIED TO ASSIST ME IN WORKING WITH VOLKSWAGON AMERICA TO REIMBURSE ME FOR THE ENTIRE REPAIR, $920.16. AFTER MUCH DEBATE WITH VW AMERICA, THEY WOULD ONLY OFFER 50% OR $460.08 SUPPOSEDLY MAILED TO ME 7/26/01. I BELIEVE ALONG WITH VW'S OWN TRAINED PERSONNEL AT THE DEALERSHIP, THAT THIS REPAIR SHOULD HAVE BEEN COVERED IN ITS ENTIRETY BY VW, AS IT IS THE WAY THEY DESIGNED THE BATTERY DRAIN TO DRAIN AWAY FROM THE BATTERY. IT IS MY INTENTION TO RAISE THIS CONCERN THAT IN THE EVENT YOU CAN RECOVER THE BALANCE OF THE REPAIR, THAT WOULD BE PHENOMENOL. I ALSO WANT TO ALERT OTHER OWNERS THEY MAY HAVE A POTENTIALLY DANGEROUS AND EXPENSIVE REPAIR LURKING UNDER THE VEHICLE'S HOOD. BECAUSE TE ACID DRIPPED ONTO THE STEERING RACK, IT CAUSED A HOLE IN THE PART, WHICH CAUSED ME TO LOOSE ALL OF MY POWER STEERING FLUID, WHICH NEARLY CAUSED ME TOTAL LOSS OF STEERING CONTROL OF THE VEHICLE. PLEASE ADDRESS THIS PROBLEM WITH VW AMERICA 800 822-8987 (3)THEY SAY THEY REVIEW THESE MATTERS INTERNALLY, BUT REFUSED TO LET ME KNOW IF THERE WERE OTHER REPORTS ALTH

Suspension › Front
Filed Jun 26, 2001NY

QUADRA-LINK SUSPENSION PRODUCES METALIC RUBBING NOISE WITH VEHICLE MOTION. DEALER HAS DIAGNOSED PROBLEM AS QUADRA-LINK SUSPENSION FAILURE BASED ON INSPECTION AND PREVIOUS EXPERIENCE. DEALER HAS INDICATED THAT LEFT SIDE IS ALSO LIKELY TO FAIL AND THAT ANY REPAIR DOES NOT GUARANTEE A RECURENT FUTURE FAILURE. VW CORPORATION HAS REFUSED FINANCIAL ASSISTANCE IN REPAIRING PROBLEM. NHTSA LISTS NUMEROUS CUSTOMER COMPLAINTS FOR THIS SAME PROBLEM. CUSTOMERS POSITION IS THAT A PART AS BASIC AS THIS SHOULD NEVER FAIL AND THIS REPRESENTS A FAULTY ORIGINAL DESIGN.

Suspension › Front
Filed Jun 13, 2001NH

SQUEAKING NOISE FROM FRONT END. OUT-OF TOWN VW DEALER SAID "BALL JOINTS" $800 TO REPAIR. "DANGEROUS TO DRIVE". CONTACTED VW CUSTOMER SERVICE, THEY SAID IT MUST BE CHECKED BY DEALER USED FOR REGULAR MAINTENANCE. THAT DEALER SAID "LOWER CONTROL ARMS NEED REPLACING" "SAFE TO DRIVE" $1200 TO REPAIR. TOOK TO 3RD MECHANIC, WHO SAID NOTHING WAS WRONG, "JUST NOISY". IT CONTINUES TO GET WORSE, AND I AM CONCERNED WITH SAFETY.

Visibility › Defroster/Defogger/Hvac System
Filed May 30, 2001MA

THE A/C VENTILATION SYSTEM IS DEFECTIVELY DESIGNED SUCH THAT IT PROMOTES THE GROWTH OF BACTERIA WHICH CAUSES AN AWFUL ODOR WHEN TURNED ON. I WOULD GUESS THAT IT AEROSOLIZES THE BACTERI AND OR FUNGI AND SPRAYS THEM AT HIGH SPEED THROUGH THE VENTILATING SYSTEM OUTLETS. I DO NOT KNOW BUT WONDER WHAT POTENTIAL HEALTH RISK THIS POSES TO CHILDREN, PREGNANT WOMEN AND IMMUNOSUPPRESSED PEOPLE OR OTHERS WITH CHRONIC RESPIRATORY ILLNESS SUCH AS ASTHMA AND COPD. FINALLY, I WONDER IF THERE IS A THEORETICAL OR REAL RISK OF LEGIONNAIRE'S DISEASE SINCE THE SAME RISK FACTORS FOUND IN AIRCONDITIONERS AT HOTELS AND BUILDING MAY BE REPLICATED IN THIS AUTOMOTIVE FORMAT. I WOULD LIKE YOUR FEEDBACK AND ASSESSMENT OF RISK. *AK

Suspension › Front
Filed May 29, 2001MN

VEHICLE HAS A SQUEAKING NOISE COMING FROM SUSPENSION WHEN STEERING OR GOING OVER BUMPS OR BRAKING. *AK CONSUMER STATED THE CAUSE OF THE PROBLEM WAS FAILURE OF THE BUSHINGS IN THE FRONT LOWER CONTROL ARMS.*JB

Suspension › Front › Control Arm
Filed May 21, 2001MI

VEHICLE WAS MAKING A METAL-TO-METAL SQUEAKING NOISE. CONSUMER TOOK VEHICLE TO THE DEALERSHIP FOR EXAMINATION. DEALERSHIP INFORMED CONSUMER THAT BOTH UPPER AND LOWER CONTROL ARMS NEEDED TO BE REPLACED WITH ONLY 53,000 MILES ON VEHICLE. *AK *JB

Steering › Linkages › Tie Rod Assembly
Filed May 17, 2001IL

CONSUMER TOOK VEHICLE TO DEALER BECAUSE STEERING COLUMN WAS MAKING SOME NOISE. DEALER SAID CONTROL ARMS AND TIE ROD END NEEDED TO BE REPLACED, AND WHEELS NEEDED TO BE ALIGNED. *AK

Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed May 14, 2001NJ

CATALYTIC CONVERTER REPLACED EARLY ON IN OWNERSHIP. WATER PUMP, OIL PUMP, TIMING BELT REPLACED TWO MONTHS AGO. TURBO REPLACED TWICE AND STILL DEFECTIVE. ELECTRICAL PROBLEMS WITH DRIVER'S SIDE WINDOW, HEATED SEAT, TRUNK LIGHT. SUSPENSION SYSTEM BUSHINGS NEED REPLACEMENT @ ONLY 56,000 MILES. STEERING COLUMN REPLACED EARLY ON.

Visibility › Power Window Devices and Controls
Filed Apr 23, 2001CA

ELECTRICAL SHORT HAD AFFECTED WINDOW REGULATOR AND CLIMATE CONTROL. A TSB HAD BEEN ISSUED. *AK

Suspension › Front › Control Arm › Lower Arm
Filed Apr 20, 2001MN

THERE IS A CREAKING SOUND WHEN TURNING WHEEL IN BOTH DIRECTIONS.*AK CONSUMER STATES THAT THE CREAKS ARE ALSO HAPPENING WHEN GOING OVER BUMPS. *SLC

Suspension › Front › Control Arm › Lower Arm
Filed Apr 20, 2001MN

THERE IS A CREAKING SOUND WHEN TURNING THE WHEEL BOTH DIRECTIONS. *AK

Steering › Rack and Pinion
Filed Apr 19, 2001WA

WHILE DRIVING AND STEERING COULD HEAR A LOUD NOISE. THEN, HAD TAKEN VEHICLE TO DEALER. DEALER FOUND THAT RACK AND PINION WAS LEAKING AND HAD TO BE REPLACED.*AK

Visibility › Windshield
Filed Apr 4, 2001NY

DRIVER'S SIDE BACK WINDOW HAD TROUBLE OPENING AND CLOSING. CURRENTLY, DRIVER'S SIDE FRONT WINDOW HAD TROUBLE OPENING AND CLOSING. *AK

Visibility › Windshield
Filed Apr 4, 2001NY

DRIVER'S FRONT AND SIDE DOORS HAD TROUBLE OPENING AND CLOSING. *AK

Air Bags › Side/Window
Filed Mar 19, 2001CA

AT 70 MPH SIDE AIR BAGS WENT OFF. CAR FILLED WITH SMOKE SWERVED OFF ROAD. CONSUMER CONTACTED VOLKSWAGEN WHICH WAS LOOKING INTO THE PROBLEM. *AK THE MANUFACTURER WAS UNWILLING NEITHER TO INVESTIGATE THE CAUSE NOR TO FIX THE DEPLOYED AIR BAG. *YH

Suspension › Front
Filed Mar 16, 2001CA

VECHICLE WAS AT DEALER FOR 30 DAYS ON FINAL ATTEMPT TO REPAIR THE SUSPENSION NOISE. NOISE WAS DUPLICATED BY SHOP FOREMAN, SERVICE ADVISOR AND TECH. COMMENT FROM THEM WAS.......WE HEAR IT BUT WE DON'T KNOW HOW TO FIX IT. COME BACK WHEN IT GETS WORSE. ONLY ON THREAT OF A BUY BACK DID THEY FINALLY RESOLVE THE PROBLEM.*AK

Visibility › Sun/Moon Roof Assembly
Filed Mar 9, 2001CA

SUNROOF OPENS SPONTANEOUSLY WHILE DRIVING WITH NO CONTROL OVER SHUTTING IT. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Feb 23, 2001NJ

I HAVE BEEN ADVISED THAT BOTH FRONT BRAKES REQUIRE NEW ROTORS ALTHOUGH PADS HAVE NOT WORN THROUGH. GIVEN THE MILEAGE, THIS SEEMS LIKE A DEFECT. THE MANUFACTURER HAS DECLINED TO ASSIST AS THE VEHICLE IN NO LONGER UNDER WARRANTY.*AK

Suspension › Front
Filed Feb 8, 2001MI

HEARD SUSPENSION TYPE NOISE WHEN EXITING VEHICLE AND PUSHING ON FRONT END. DEALER ONLY CHARGED ME 50% ON PARTS SINCE IT SHOULDN'T HAVE FAILED SO SOON. *AK

Engine and Engine Cooling › Cooling System
Filed Feb 8, 2001MI

BEARING FAILED IN WATER PUMP CAUSED TIMING CHAIN TO LOOSEN. THIS RESULTED IN A VALVE BENDING WHILE DRIVING ON THE INTERSTATE HIGHWAY. THERE WERE NO WARNINGS PRIOR TO ENGINE HALTING WHILE DRIVING AT 70 MPH. DEALER ENDED UP REPLACING ENGINE AT NO COST.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 7, 2001CA

THE CONSUMER TOOK THE VEHICLE TO BE SERVICED BECAUSE THE BRAKES WERE MAKING NOISE, THE DEALER SAID THE BRAKES WERE OK, AT 22K MILES CONSUMER WAS TOLD THAT THE BRAKE ROTORS AND PADS HAD TO BE REPLACED. NLM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1998 Volkswagen Passat → · Every Passat year → · How the figures are calculated →