2004 Volkswagen New Beetle

Routine

Owners filed 12 complaints about this vehicle with federal regulators, most often about the visibility › power window devices and controls. It has been recalled 2 times.

What fails
ComponentReportsCrashesFiresInjuries
Visibility › Power Window Devices and Controls2
000
Air Bags › Frontal › Sensor/Control Module2
000
Visibility › Windshield Wiper/Washer1
000
Visibility › Sun/Moon Roof Assembly1
000
Visibility1
000
Vehicle Speed Control › Accelerator Pedal1
000
Seat Belts › Front › Warning Light/Devices1
000
Power Train › Automatic Transmission1
000
Exterior Lighting › Tail Lights1
000
Engine and Engine Cooling1
000

2 safety recalls

Part 573 reports
Equipment › Other › Labels03V508000
Filed Dec 4, 200315,115 vehiclesVolkswagen Of America,inc

Defect. ON CERTAIN PASSENGER VEHICLES, THE TIRE INFORMATION LABEL IS INCORRECT IDENTIFYING THE VEHICLE AS A FIVE-PASSENGER VEHICLE, INSTEAD OF A FOUR-PASSENGER VEHICLE.

Risk. EXCEEDING THE CORRECT SEATING CAPACITY IN A VEHICLE PUTS OCCUPANTS AT RISK FOR INJURY IN A CRASH, AND CAN RESULT IN VEHICLE OVERLOADING, WHICH CAN AFFECT VEHICLE HANDLING AND PUT YOU AT RISK FOR A CRASH.

Remedy. OWNERS WILL BE SENT A NEW LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON FEBRUARY 9, 2004. OWNERS SHOULD CONTACT VWOA AT 1-800-822-8987.

Air Bags03V356000
Filed Sep 29, 2003333 vehiclesVolkswagen Of America,inc

Defect. ON CERTAIN PASSENGER VEHICLES, THE PASSENGER DETECTION FUNCTION OF THE PASSIVE OCCUPANT DETECTION SYSTEM (PODS) MAY BECOME DISABLED.

Risk. SHOULD THE PODS CONTROL UNIT MALFUNCTION, THE AIR BAG SYSTEM IN THE VEHICLE WILL NOT WORK AS DESIGNED AND MAY NOT BE ABLE TO PROPERLY PROTECT OCCUPANTS IN A CRASH.

Remedy. DEALERS WILL REPROGRAM THE PODS. OWNER NOTIFICATION ORIGINALLY BEGAN OCTOBER 3, 2003. VW HAS DETERMINED THAT ADDITIONAL VEHICLES NEED TO BE REPAIRED. THE RECALL FOR THE ADDITIONAL VEHICLES IS EXPECTED TO BEGIN ON DECEMBER 17, 2004. OWNERS SHOULD CONTACT VWOA AT 1-800-822-8987.

What owners reported

Newest filings
Engine and Engine Cooling
Filed Dec 8, 2004WI

WHEN CHANGING THE OIL, A FRAME SUPPORT PAN FOUND ONLY ON CONVERTIBLE CATCHES THE MOTOR OIL. THIS SUPPORT PEN IS CONCAVED AND TRAPS A LARGE MOUNT OF OIL. IF NOT WIPED OUT WITH RAGS IT STAYS THERE CAUSING A POTENTIAL FIRE HAZARD FROM A SPARK. *AK *NM

Air Bags › Frontal › Sensor/Control Module
Filed Nov 17, 2004CA

WHENEVER THE PASSENGER/DRIVER SEATS ARE MOVED WITHIN 10 SECONDS OF STARTING THE CAR AIRBAG LIGHT COMES ON IN THE CONSOLE AND DOES NOT TURN OFF UNTIL DONE SO MANUALLY BY A MECHANIC. THE "POD" DEVICE IS THEN DISABLED. IF LIGHT IS ON, THEN AIRBAG MIGHT NOT DEPLOY IN AN ACCIDENT, INJURIES OR DEATH MAY OCCUR. ON 2 SEPARATE OCCASIONS, ONE IN AUGUST AND ONE IN OCTOBER THE LIGHT WAS RESET BY A MECHANIC AND TOOK 3 DAYS EACH TIME. I HAVE BEEN ADVISED TO HAVE THE COMPUTER IN THE CAR REPROGRAMMED, BUT THE DEALERSHIP'S MECHANICS HAVE NOT DONE SO, ASSUMING THAT IS WHY THE LIGHT KEEPS APPEARING.*AK

Air Bags › Frontal › Sensor/Control Module
Filed Nov 9, 2004CA

WHILE DRIVING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC DETERMINED THAT THE AIR BAG SENSOR NEEDED TO BE RESET, AND RESET IT SIX TIMES. HOWEVER, THE PROBLEM RECURRED. *AK THE SEAT LATCH WAS BROKEN AND THE REAR CONSOLE WAS FALLING APART. *SC

Visibility › Sun/Moon Roof Assembly
Filed Oct 4, 2004500 milesWA

THE CONVERTIBLE TOP HAS BEEN A MAJOR FAILURE POINT. IT HAS BEEN "FIXED" SEVERAL TIMES NOW AND IS STILL FAILING.*AK

Power Train › Automatic Transmission
Filed Sep 29, 2004143 milesCO

2004 VW BEETLE BUY 8-19-04. RANSMISSION FAILURE 4 SINCE 9-8, LETTER 9-18 SENT CERTIFIED *VW TECH HOTLINE GAVE NO CASE # SERVICE MGR GAVE CUSTOMER TWO 800#S & CUSTOMER SPOKE W/3 MEN BUT NO CASE #S & SAID THEY WOULD CALL BACK IN 10-15 DAYS. A/O 9-29, NO RETURN CALL & CAR BACK IN SHOP FOR 4TH TIME SAME THING. DEALER WANTS CUSTOMER TO DRIVE AROUND, LEAVE SERVICE TICKET OPEN IN CASE HAPPENS AGAIN. CUSTOMER REQUESTED FULL REFUND UNDER LEMON LAW, BUT NO RESPONSES TO REQUEST. INCIDENTS: 1. 9-8 TRIED DIFFERENT GEARS AND MOVED INTO FIRST GEAR ONLY, CHECK ENGINE LIGHT ON AND GEAR SHIFT INDICATOR LIGHT WOULD NOT LIGHT UP. SALESMAN ADVISED TO DRIVE TO SERVICE DEPARTMENT, WHICH TOOK OVER 45 MINUTES AT A TOP SPEED OF 10 MPH. WORK ORDER #87669 INDICATES POSSIBLE ELECTRICAL CONTACT AND READS: HOOK-UP VAS 5051 CODES PO1626 DATA-BUS POWER-TRAIN MISSING MESSAGE FROM TCM, CODES 01315 AND 01315 INST CLUSTER AND DATA BUS GEARBOX CONTROL UNIT NO COMMUNICATION. PERFORMED ALL TEST WITH VAS 5051 AND PER TECH HOTLINE, NO FAULTS FOUND ADVISE TO CLEAR CODES AND TEST DRIVE. IF NO FURTHER PROBLEM OR CODES, RETURN VEHICLE TO CUSTOMER. VW TECH HELP CONTACT NO CASE #. FURTHER OVERNITE ROAD TEST-ALL OK ON TEST. DISCREPANCY-MILEAGE WO #87669 READS 143 MILES IN, BUT MILEAGE CHANGED TO 561 IN AND 602 OUT WHEN CAR PICKED UP. 2. 9-16 SEPTEMBER 16 SAME HAPPENED AROUND LUNCH, DROVE TO DEALER SALESMAN SAID IT WAS FINE 3. 9-16 EVE OUT OF GEAR-TOWED, SERVICE ORDERED CLUSTER TO INSTALL 4. 9-27 VEHICLE WOULDN'T ENGAGE. STI

Visibility › Power Window Devices and Controls
Filed Aug 21, 20042,175 milesCA

DRIVER DOOR POWER WINDOW:NEW BEETLE CONV. WHEN CLOSING,WILL ROLL BACK DOWN BY ITSELF AND CLUNKS WHEN HITS BOTTOM. HAPPENS ALMOST EVERY TIME WINDOW IS OPENED THEN CLOSED. REPORTED AND TAKEN TO DEALER APRIL 20 2004, THEY FOUND WINDOW GLASS ALMOST FALLING OFF CLIP. REINSTALLED. RELEASED BACK TO ME. BEFORE I LEFT THE SERVICE AREA, WINDOW FAILURE HAPPENED AGAIN. DEALER THEN REPLACED MOTOR 2 TIMES. STILL SAME PROBLEM. DEALER CONTACTED VW. AND WAS TOLD SOFTWARE UPDATE NEEDED AND SHORTER CABLES. AS OF TODAY AUGUST 21,2004 WINDOW STILL HAS PROBLEM AND STILL WAITING ON SOFTWARE UP. I HAVE REPORTED THE CASE TO VW. NO RESOLUTION AS OF YET. *JB

Visibility
Filed Aug 13, 20049,000 milesNH

WHEN OPENING AND CLOSING THE DOOR WINDOW CATCHES ON THE CONVERTIBLE TOP. AS A RESULT, DRIVER HAS TO CLOSE THE DOOR THREE TO SIX TIMES BEFORE IT IS COMPLETELY CLOSED. *AK THIS PROBLEM CAUSED WEAR TO THE SOFT TOP. THE ARMREST WOULD NOT SECURE AND THE WINDOW WOULD INTERMITTENTLY ROLL DOWN BY ITSELF. *SC

Vehicle Speed Control › Accelerator Pedal
Filed Aug 10, 2004FL

WHILE DRIVING CONSUMER APPLIED THE BRAKE PEDAL AND VEHICLE STALLED. CONSUMER RESTARTED THE VEHICLE, AND DROVE IT TO DEALER. MECHANIC INFORMED CONSUMER THAT IT WAS DESIGNED THAT WAY. *AK

Visibility › Power Window Devices and Controls
Filed Jul 27, 2004NY

2004 VW BEETLE CONVERTIBLE. THE WINDOWS CATCH ON THE TOP WHEN THE DOORS ARE OPEN. THIS ACTION IS WEARING TOP. THE WINDOWS ACTUALLY BEND UNDER STRESS WHEN DOOR IS OPEN. THE AUTO-UP OPTION IS INTERUPTED WITH WHEN THE WINDOW GOES UP, HITS TOP AND COMES BACK DOWN.THIS PROBLEM HAS BEEN ONGOING SINCE I GOT THE CAR NEW IN OCT. 2004.*AK

Exterior Lighting › Tail Lights
Filed May 31, 2004WA

PURCHASED MY THIRD VOLKSWAGEN NEW BEETLE - RECOGNIZE THAT MY SECOND ONE, A 2003 WAS A LEMON  5 RIGHT REAR TAIL LIGHTS REPLACED AND 2 HEADLIGHTS. ALSO HAD TO HAVE THE INTERMITTENT WIPER RELAY REPLACED - SEE ODI #10074539.*AK DEALER TRADED ME FOR A 2004, ON 4/6/04 AND NOT EVEN 2 WEEKS INTO MY PURCHASE, THE DRIVERS SIDE WINDOW WOULD NOT OPERATE PROPERLY. THOUGHT I WAS IMAGINING THINGS, ESPECIALLY AFTER MY LAST EXPERIENCE. I PUT THE WINDOW DOWN (ELECTRONICALLY) AND THEN PUT IT UP AND IT COMES DOWN BY ITSELF  CERTAINLY ANOTHER SAFETY FAULT OF THIS CAR. IT HAPPENED 2 MORE TIMES BEFORE I CALLED THE DEALER  THEY TOLD ME OH, WE KNEW ABOUT THAT  BRING IT IN AND GET IT FIXED . OH, HERE WE GO AGAIN! I BUY A NEW CAR ABOUT EVERY 3-4 YEARS, AS I DRIVE A LOT AND WANT A VERY DEPENDABLE CAR, WITH NO REPAIRS NEEDED. I WILL NEVER FEEL SAFE IN A VW NEW BEETLE AGAIN. NO MATTER IF I NEVER HAVE ANOTHER PROBLEM&& INCIDIENT DATE NOTED IS WHEN THE DEALER TOOK MY CAR TO FIX IT...............

Seat Belts › Front › Warning Light/Devices
Filed Apr 20, 20041 milesNY

THE 2004 VOLKSWAGEN BEETLE HAS A SAFETY BELT WARNING SYSTEM THAT TRIGGERS A SERIES OF WARNING BEEPS EVERY THRITY SECONDS IF THE SAFETY BELT IS NOT FASTENED. THIS PRESENTS A SERIOUS DISTRACTION WHILE DRIVING AND CLEARLY POSES A SAFETY HAZARD. ASIDE FROM THE OBVIOUS CASE OF SOMEONE CHOOSING TO BREAK THE LAW BY CHOOSING NOT TO WEAR A SEAT BELT, THE PROBLEM ALSO PRESENTS ITSELF TO THOSE WHO DON'T USE A SAFETY BELT FOR MEDICAL REASONS, THOSE WHO LIVE IN OR TRAVEL TO A STATE THAT DOES NOT REUIRE USE, OR MOST IMPORTANTLY ANYONE WHO PLACES A PACKAGE WEIGHING MORE THAN 25 +/- LBS ON THE FRONT PASSENGER SEAT (WHICH IS QUITE COMMON BECAUSE OF THE LIMITED TRUCK SPACE IN THE CONVERTIBLE). THE WARNING BEEPS ARE LOUD AND CLEARLY DISRACTING WHILE DRIVING.

Visibility › Windshield Wiper/Washer
Filed Dec 26, 20031,250 milesCA

WINSHIELD WIPERS QUIT WORKING WHILE DRIVING ON THE FREEWAY IN RAIN. BLE TO GET OFF FREEWAY WITHOUT ACCIDENT BY STICKING HEAD OUT DOOR WINDOW.HANGING FUSES DID NOT GET THEM WORKING AGAIN. *AK

12 of 12 complaints, reproduced as filed.

Across model years

Worst on record: 2000
YearComplaintsRecallsFiresDeathsAssessment
20061000Routine
2004 — this page12200Routine
200320000Routine
200215100Routine
200139300Routine
200040252Fatalities reported
199934100Routine
199830111Fatalities reported

Compare every New Beetle year →

Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Dec 4, 2003. Source: NHTSA Office of Defects Investigation.