Filed Jul 25, 2003295,136 vehiclesVolkswagen Of America,inc
Defect. ON CERTAIN PASSENGER VEHICLES, THE BRAKE LAMP SWITCH MAY MALFUNCTION.
Risk. IF THIS HAPPENS, THE BRAKE LAMPS COULD BECOME INOPERATIVE; OR THE LAMPS COULD COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.
Remedy. DEALERS WILL INSPECT AND, IF NECESSARY, REPLACE THE BRAKE LAMP SWITCHES. OWNER NOTIFICATION BEGAN SEPTEMBER 26, 2003. OWNERS SHOULD CONTACT VWOA AT 1-800-822-8987.
Equipment › Other › Owners/Service/Other Manual02V244000
Filed Sep 12, 2002332,950 vehiclesVolkswagen Of America,inc
Defect. CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." CHILD SEAT ANCHORAGES INSTALLED IN THE VEHICLE'S REAR SEATS MUST BE IDENTIFIED BY MARKINGS, AND THEIR LOCATION AND USE BE DESCRIBED IN THE OWNER'S MANUAL.
Risk. THESE VEHICLES WERE NOT MARKED OR DESCRIBED AS REQUIRED BY THE STANDARD.
Remedy. OWNERS WILL BE PROVIDED WITH A SUPPLEMENT FOR THE OWNER'S MANUAL AND ALSO ONE SET OF FOUR GUIDANCE FIXTURES INTENDED TO USE IN CONJUNCTION WITH CHILD SEATS EQUIPPED WITH RIGID OR SEMI-RIGID LOWER ANCHORAGE ATTACHMENTS. ALSO ENCLOSED WILL BE FOUR DECALS TOGETHER WITH INSTALLATION INSTRUCTIONS AND A TEMPLATE FOR ATTACHING THE DECALS TO THE LOWER SEAT BACKS. OWNER NOTIFICATION IS EXPECTED TO BEGIN SEPTEMBER 15, 2002. OWNERS SHOULD CONTACT VWOA AT 1-800-822-8987.
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip02V031000
Filed Jan 31, 200255,000 vehiclesVolkswagen Of America,inc
Defect. ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
Risk. THIS CAN RESULT IN A FIRE.
Remedy. DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
What owners reported
Newest filings
Service Brakes, Hydraulic › Foundation Components › Disc › Caliper
Filed Nov 8, 200416,455 milesRI
BOTH REAR BRAKES LOCKED UP, NEEDED TO REPLACE CALIPERS, ROTORS, DRUMS, PADS AT 16,455MILES.*AK
Electrical System › Ignition › Module
Filed Sep 2, 20043,405 milesIL
I HAVE A 2001 VOLKSWAGON BEETLE AND WAS VERY FRUSTRATED WHEN MY CHECK ENGINE LIGHT CAME ON AND THE CAR STARTED SHAKING. I TOOK IT IN TO THE DEALER WHERE I WAS CHARGED $100!!!! AND THEY TOLD ME THAT THEY DID NOT KNOW WHAT THE PROBLEM WAS! I WAS SO UPSET! THE NEXT DAY THE LIGHT CAME ON AGIAN AND I WAS FURIOUS! I TOOK THE CAR IN AGAIN AND WAS TOLD IT WAS THE IGNITION COIL AND THEY WANTED TO CHARGE ME $100 AGIAN. I COPMPLAINED AND GOT THE 2ND FEE WAVED. I'M NOT AN EXPERT BUT IT IS VERY RARE FOR AN IGNITION COIL TO FAIL???*AK
Engine and Engine Cooling › Exhaust System › Emission Control › Gas Recirculation Valve (egr Valve)
Filed Sep 1, 20047,860 milesNY
CHECK ENGINE LIGHT CAME ON, NO DRIVABILITY PROBLEMS THOUGH. DEALER SAID NOT UNDER WARRANTY; 2001 VW BEETLE WITH 7,600 MILES. CHECKED AND CHARGED $142.00 TO DIAGNOSE PROBLEM, REPLACED CTS, COOLANT TEMPERATURE SENSOR. IT APPEARS THAT IT IS HARD TO FIND ANY SHOPS WITH EQUIPMENT TO ACCESS VW'S ENGINE CONTROL SYSTEM; ONLY WAY IS AT VW OR IF A SHOP HAS A PC BASED SYSTEM CALLED MORPHUS? WAS THIS DEFECT UNDER WARRANTY SINCE IT IS PART OF THE OVERALL ENGINE MANAGEMENT SYSTEM, CONTROLLING EMISSIONS? THANK YOU, [XXX].*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Jun 30, 200425,127 milesWI
THE REAR DISC BRAKE PADS (BOTH SIDES) COMPLETELY WORN OFF/OUT AT 25,000 MILES ON 2001 VW NEW BEETLE. THE WORN OUT PADS ALSO DAMAGED BOTH REAR HUB/ROTOR ASSEMBLIES, WHICH ALSO HAD TO BE REPLACED BY THE CONSUMER, AT THE CONSUMERS COST. THIS CAR HAD BEEN IN FOR ITS 20,000 MILE CHECK UP TO THE DEALERSHIP, AND THE FEMALE OWNER HAD ASKED ABOUT REAR BRAKE NOISES THAT CONCERNED HER. THE DEALERSHIP ASSURED HER THAT EVERYTHING WAS OK, BUT SOMETIMES IT WOULD JUST NORMALLY MAKE SOME NOISES. A FEW THOUSAND MILES LATER THE PADS AND ROTORS ARE COMPLETELY SHOT AND WE HAVE TO PICK UP THE TAB AS THE CAR IS NOW NO LONGER UNDER WARRANTY. VW HAS HAD A TECHNICAL SERVICE BULLETIN(TSB#4602-01 DATED 04-02), I RECENTLY FOUND OUT, CONCERNING THIS PARTICULAR PROBLEM WE EXPERIENCED:BRAKE PADS(REAR) APPARENT PREMATURE WEAR. I MENTIONED THIS FACT TO BOTH THE DEALERSHIP IN RACINE, WI AND VW AT THEIR 1-800-822-8987 "CUSTOMER CARE" CARE NUMBER WHEN SPEAKING TO MR KEN PARROTT. IT WAS TO NO AVAIL. THE DEALERSHIP SERVICE DEPT PERSON FELT THIS WAS "NORMAL" THOUGH I CONTESTED THAT OPINION. THE VW PERSON, MR PERROTT, SAID HE COULDN'T EVEN LOOK INTO THE MATTER AS THE WORK WAS PERFORMED AT A NON VW DEALERSHIP, THOUGH IT WAS A CERTIFIED NAPA AUTOCARE SERVICE CENTER THAT DID THE REPAIR WORK. HE, MR PARROTT, ALSO STATED IF I HAD TAKEN IT IN TO A VW GARAGE WAS NO GUARANTEE THEY WOULD PAY FOR MY EXPENSES EITHER. I ASKED ABOUT "OPENING A CASE" W/VW AND HE SAID THE CONVERSATION WE WERE HAVING INITIATED IT AND WHEN I HUNG UP
Visibility › Windshield Wiper/Washer › Linkages
Filed Jun 13, 200425,465 milesVA
WINDSHIELD WIPER LINKAGE ARM NUT SECURING THE BRACKET TO THE WIPER MOTOR NUT HAS NO LOCKING MECHANISM TO PREVENT THE NUT FROM LOOSENING DURING WIPER OPERATION. THIS RESULTS IN THE NUT WORKING ITS WAY OFF THE WIPER MOTOR AND THE WIPERS CEASING OPERATION. REATTACHING THE NUT ONLY WORKS BRIEFLY UNTIL THE NUT WORKS LOOSE AGAIN. IN ADDITION, I RECEIVE NO RECALL NOTIFICATIONS FOR THIS VEHICLE IN THE ENTIRE TIME I HAVE OWNED IT AND I AM THE ORIGINAL OWNER.*AK
Unknown or Other
Filed Jun 2, 2004SC
A FAMILY MEMBER OF MINE RECENTLY BOUGHT, I BELIEVE, A 2001 VOLKSWAGEN BEETLE. AFTER WAITING A WHILE FOR HER TAGS SHE AND HER FATHER LOOKED INTO THE DOCUMENTS GIVEN TO HER BY THE DEALERSHIP AND NOTICED A DISCREPANCY IN MILEAGE AFTER THEY DID A FULL CARFAX REPORT ON THE CAR. THE CARFAX REPORTED THAT THE CAR HAD 76000 MILES ON IT IN NOVEMBER OF 2003 BUT THE DOCUMENT ATESTING TO MILEAGE FROM THE DEALERSHIP STATED IT HAD ONLY 66K WHEN BOUGHT IN MARCH ON IT AND THE VEHICLE WAS NOT SOLD TO THE DEALERSHIP UNTIL FEBRUARY WITH WHO KNOWS HOW MANY MILES. I BELIEVE THAT THE DEALERSHIP OR THE PREVIOUS OWNER ROLLED BACK THE MILEAGE. IN MY MIND IT IS MORE LIKELY THAT IT IS THE DEALER. I WOULD LIKE TO KNOW THE STEPS WE NEED TO TAKE, THE INFORMATION WE NEED TO HAVE AND HOW TO GET IT, AND WHO TO CONTACT IN SOUTH CAROLINA (PREFERABLY IN ROCK HILL, SC) IN ORDER TO TAKE CARE OF THIS PROBLEM. *AK
Visibility › Windshield Wiper/Washer › Motor
Filed Apr 30, 2004CA
WINDSHIELD WIPER FAILS TO OPERATE OR OPERATES RANDOMLY. THE BLADE WILL STOP IN THE MIDDLE OF THE WINDOW AND GO NO FURTHER UNLESS I PHYSICALLY PUSH IT DOWN OR TURN THE SWITCH ON THE HIGHEST SPEED AND THEN IT MAY WORK SO I CAN PUT IT IN THE DOWN POSITION SO IT DOESN'T OBSTRUCT MY VIEW. *LA
Exterior Lighting › Brake Lights
Filed Mar 23, 200414,527 milesMA
BRAKE LAMPS ON 2001 NEW BEETLE COME ON AND STAY ON EVEN THOUGH THE VEHICLE IS SHUT OFF AND PARKED. THIS IS SIMILAR TO NHTSA CAMPAIGN # 03V265000 (7-25-03). I CHECKED VW AND THEY TOLD ME THE RECALL WAS VIN SPECIFIC AND MY 2001 NEW BEETLE WAS NOT INCLUDED. IT SEEMS THERE MAY BE MORE UNITS AFFECTED THAN ORIGINALLY THOUGHT.*AK
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 4, 200421,356 milesMO
I OWN A 2001 NEW BEETLE AND HAVE DILIGENTLY HAD ALL FACTORY SERVICE PERFORMED. AT THE 20,000 MILE SERVICE, WE REPORTED A METALLIC RUBBING SOUND FROM THE REAR BRAKES. THE DEALER INSPECTED AND FOUND NOTHING WRONG. THE NOISE CONTINUED, AT 9,000 MILES LATER WE TOOK IT BACK FOR FURTHER INSPECTION. AT THAT TIME, THE DEALER INFORMED US WE NEEDED NEW REAR ROTORS AND PADS AT A COST OF $357.47. WE ASKED HOW THE BRAKES COULD BE FINE JUST 9,000 MILES PREVIOUSLY, AND THE DEALER SAID THAT THAT WAS THE WAY IT WAS WITH THESE NEW BEETLES; WHEN THE PADS WEAR OUT, YOU ALSO HAVE TO REPLACE THE ROTORS. I CONTACTED VW CUSTOMER SERVICE, MARY GENERA, WHO STATED THAT SHE BACKED UP WHATEVER THE DEALER SAID. SHE FURTHER INDICATED THAT SHE HAD NO TECHNICAL KNOWLEDGE WHATSOEVER, AND REFUSED TO PROVIDE A TECHNICAL CONTACT WITHIN THE COMPANY TO SPEAK TO. SHE SAID MY ONLY RECOURSE WAS TO WORK WITH THE DEALER. I CONTACTED A LOCAL AUTOMOTIVE EXPERT, DAVE FINKELESTEIN, (ST. LOUIS POST DISPATCH), WHO SUGGESTED, BUT COULD NOT CONFIRM, THAT VW MIGHT BE USING A SUBSTANDARD "SOFT" BRAKE ROTOR. A FOLLOWUP WRITTTEN COMPLAINT WITH THE DEALER YIELDED NO RESPONSE. I SUSPECT VW IS USING SUBSTANDARD PARTS ON THEIR NEW VEHICLES. AS FAR AS I CAN TELL, THE REAR PADS WORE OUT AROUND 19,000 MILES, WHICH IS RIDICULOUSLY LOW FOR A NEW CAR. THIS CAR HAS HAD AN EXTEREMELY LARGE NUMBER OF MECHANICAL FAILURES, MOST OF THEM REPAIRED UNDER WARRANTY. IT GOT SO BAD, VW AGREED TO EXTEND THE WARRANTY AN ADDITIONAL 48,000 MILES. UNFORTUNAT
Electrical System
Filed Feb 17, 200418,500 milesIL
WHILE DRIVING MY 2001 VW NEW BEETLE THE CAR SUDDENLY LOST POWER AND BEGAN TO SHAKE VIOLENTLY. I IMMEDIATELY SLOWED DOWN BUT THE CAR CONTINUED TO IDLE VERY ROUGHLY. THE ESC AND CHECK ENGINE LIGHTS ILLUMINATED. I PULLED THE CAR OFF THE HIGHWAY AND TURNED OFF THE ENGINE. I WAS ABLE TO RE-START THE ENGINE AND DRIVE THE CAR HOME. I TOOK THE CAR TO THE DEALER AND WAS INFORMED THAT THE O2 SENSOR AND THE THROTTLE BODY HAD FAILED AND REQUIRED REPLACEMENT. THE TOTAL COST WAS $1097.00 AND WAS MY RESPONSIBILITY EVEN THOUGH THE CAR IS A 2001 MODEL WITH JUST OVER 18000 MILES ON THE ODOMETER. A CALL TO THE VOLKSWAGEN "CUSTOMER ADVOCATE" CENTER PROVED HOPELESS AS THEY REFUSED TO PAY FOR THE REPAIR. I WAS TOLD THAT THE 2001 VW BEETLE CAME WITH A 2 YEAR 24000 MILE WARRANTY. THE LACK OF WARRANTY LEADS ME TO BELIEVE THAT VW KNEW THESE CARS WERE OF SUBSTANDARD QUALITY FROM THE DATE OF MANUFACTURER. *JB
Exterior Lighting › Brake Lights › Switch
Filed Jan 31, 200431,000 milesOH
PROBLEMS WITH THE BRAKE PEDAL SWITCH. IT MALFUNCTIONED LEAVING ME STRANDED BY NOT BEING ABLE TO SHIFT OUT OF PARK. CALLED VOLKSWAGEN ROADSIDE BUT NO HELP DUE TO STINGY WARRANTY PERIOD(2YRS&24K) FOR 2001 AND OLDER VW'S. FINALLY REPAIRED, BUT STILL PROBLEMATIC. THE BRAKE PEDAL WILL NO LONGER RETRACT 100%. THE BRAKES ACTUALLY OVERHEATED! I DON'T FEEL COMFORTABLE DRIVING IT NOW, SO I HAVE GOTTEN ACCUSTOMED TO MANUALLY PULLING IT BACK WITH MY LEFT FOOT. I TOOK IT BACK TO THE DEALER AND THEY SAID THAT IT WAS NORMAL & THAT IT WAS IMPOSSIBLE FOR THE BRAKES BEING APPLIED IN THE RETRACTED POSITION. UPON FURTHER DISCOVERY ON THE INTERNET, I FOUND A GUY WHOSE BRAKES ACTUALLY CAUGHT ON FIRE FROM THIS PROBLEM!! WHAT SHOULD I DO????? *JB
Engine and Engine Cooling › Engine › Diesel
Filed Jan 28, 20048 milesPA
2001 NEW BEETLE 1.9 L TDI, 55,000 MI.: CHECK ENGINE LIGHT COMES ON AND STAYS ON UNTIL CAR IS TURNED OFF THEN IT COMES ON ONCE GLOW PLUG LIGHT GOES OFF AND CAR HAS STARTED (WITIN 20 SECONDS). THE DEALER FIRST TOLD ME IT WAS THE GLOW PLUG SENSOR. THEN RECANTED AND SAID THE SENSOR WAS FINE AND TOLD ME I NEEDED A NEW BRIDGE WIRE AND 4 NEW GLOW PLUGS. SHOULD GLOW PLUGS ONLY LAST FOR 55,000 MILES? THE CAR JUST TURNED OVER 55,023 WHEN THE CHECK LIGHT CAME ON. *AK
Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 23, 200418,028 milesMI
I HAVE A 2001 VOLKSWAGEN NEW BEETLE WHICH WAS LEASED NEW FROM BILL COOK IN FARMINTON HILLS MICHIGAN. THE COMPLAINT REGARDS THE NEED FOR REPLACEMENT OF REAR BRAKE PADS AND ROTORS AT 18,000 MILES WHILE THE FRONTS WERE STILL AT 70%. THE DEALERSHIP FOUND NOTHING IMPROPERLY ADJUSTED OR ANY EVIDENCE OF POOR MAINTENANCE OR ABUSE. I CONTACTED VOLKSWAGEN AT 1-800-822-8987 AFTER GETTING THE SERVICE COMPLETED AND OPENED A CASE. VOLKSWAGEN VERIFIED THAT I HAVE HAD ALL RECOMMENDED SERVICE PERFORMED ACCORDING TO THE DEALERSHIP RECORDS AND CONFIRMED THE DETAILS OF MY COMPLAINT WITH THE SERVICE PERSONNEL AT THE DEALERSHIP. YET THEY REFUSE TO COMPENSATE IN ANY WAY, STATING THAT NO MANUFACTURING DEFECT EXISTS. I HAVE FOUND A VOLKSWAGEN TECHNICAL SERVICE BULLETIN 4600-01 ON THE INTERNET REGARDING UNEVEN PAD WEAR INSTRUCTING TECHNICIANS TO USE AN ALTERNATE BRAKE PAD OF DIFFERENT COMPOSITION. I AM AN ENGINEER IN THE AUTOMOTIVE INDUSTRY, AND IN MY OPINION THIS LEVEL OF REPAIR AT THIS MILEAGE WITH NO EVIDENCE OF ANY EXTERNAL CAUSE, ESPECIALLY CONSIDERING THE STATE OF THE FRONT BRAKES, INDICATES EITHER A DEFECT IN DESIGN OR WORKMANSHIP IN THE REAR BRAKE SYSTEM. AT THE DEALERSHIP I ASKED WHETHER I COULD EXPECT THE REPLACEMENT PARTS TO FAIL AS QUICKLY AS THE ORIGINALS AND THEY STATED THAT THEY WOULD LAST MUCH LONGER. THE ONLY WAY THIS COULD BE TRUE IS IF THE NEW PARTS ARE OF A DIFFERENT DESIGN OR THE OLD PARTS WERE DEFECTIVE. THIS COST ME $45.00 TO DIAGNOSE AND $399.15 PARTS AND LABOR PLUS TAX AND SHO
Tires
Filed Jan 16, 200429,123 milesMI
VIOLENT SHAKING OF 2001 NEW BEETLE GL (HIGHWAY SPEEDS) AFTER SNOW STORM. 1/14/04 SNOW STORM HITS DETROIT METRO AREA. THE NEXT MORNING 1/15/04 WHILE GOING TO WORK MY VEHICLE STARTED TO SHAKE/VIBRATE, STARTING AT 45 MPH. I DID NOT TAKE THE BUG ABOVE 55 MPH BECAUSE THE SHAKING WAS GETTING WORSE. AFTER WORK, I DROVE TO THE VW DEALER AND LEARNED THAT 16 OTHER NEW BEETLE OWNERS BROUGHT THEIR CAR IN FOR THE SAME PROBLEM (THIS WAS A QUOTE BY THE SERVICE REP. STEVE)AND NUMEROUS OWNERS CALLED IN FOR THE SAME PROBLEM. APPARENTLY THE DESIGN OF THE WHEEL RIMS ALLOW SNOW TO ACCUMULATE CAUSING AN IMBALANCE WITH THE WHEELS. THIS CAUSES THE VIOLENT SHAKING WHILE RUNNING AT HIGHWAY SPEEDS (45 MPH AND ABOVE). THE ONLY REMEDY IS TO REMOVE THE SNOW BY HAND OR MELT IT AWAY. (DEALER IS CHARGING ABOUT 72 DOLLARS FOR MELTING IT). I NEVER HAD A VEHICLE DO THIS AFTER ANY SNOW STORM IN MICHIGAN. BUT SINCE I WAS NOT THE ONLY ONE INVOLVED, I FELT YOU SHOULD BE NOTIFIED OF THIS ISSUE. I LOVE MY BUG, BUT THIS IS NOT SAFE. WHILE AT THE DEALERSHIP (VYLETEL BUICK & VW, STERLING HEIGHTS MICHIGAN) I LEFT THE VEHICLE THERE OVERNIGHT FOR 30K MAINTENANCE. I FIGURED, WHILE THEY DO THE MAINTENANCE, THE SNOW WOULD MELT OFF THE WHEELS. GIVEN THE SHAKING OF THE VEHICLE CAUSED BY THE IMBALANCE OF THE WHEELS, I AM CONCERNED THE TIRES WILL HAVE PREMATURE WEAR OR FLAT SPOTS ON THE SURFACE. HOPEFULLY, THIS IS NOT THE CASE, SINCE I ACTED ON THE SAME DAY OF THE INCIDENT. *CB
Seat Belts › Front › Buckle Assembly
Filed Dec 5, 2003KY
DEFECTIVE DRIVER'S SIDE SEAT BELT SAFETY LATCH. *JB
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 17, 200323,467 milesCA
BRAKE PEDAL WENT TO FLOOR DURRING A PANIC STOP, BRAKES DID NOT WORK. DEALERSHIP SAYS THE COMPUTER IN CAR DID NOT IDENTIFY A MALFUNCTION. SAID DEALERSHIP DID/HAS NOT DONE ANY MANUAL DIAGNOSTICS. *LA
Service Brakes, Hydraulic › Power Assist
Filed Sep 12, 2003TX
THE BRAKE BOOSTER SPRING FAILED CAUSING THE BRAKES TO BE ENGAGED WHILE DRIVING. THE POWER BRAKE BOOSTER UNIT HAD TO BE REPLACED. PLEASE PROVIDE FURTHER DETAILS. *PH
Visibility › Rearview Mirrors/Devices › Exterior
Filed Aug 5, 2003TX
MY 2001 VOLKSWAGEN NEW BEETLE HAS HAD AT LEAST ONE RECALL ASSOCIATED WITH FAILURES IN THE MATERIALS MAKING UP THE ELECTRONIC SWITCHES IN SIDE THE VEHICLE (WINDOW SWITCHES). RECENTLY, THE I BUMPED THE KNOB THAT CONTROLS THE REMOTE CONTROL EXTERIOR MIRROS AND THE KNOB BROKE OFF. UPON INSPECTION, IT IS CLEAR THAT THE OPTICAL MATERIAL WHICH IS USED TO CONNECT (MOLDED) THE KNOB TO THE MIRROR SWITCH ASSEMBLY (AND TRANSPORT LIGHT TO THE KNOB FOR NIGHTTIME VISIBILITY) IS TOO BRITTLE TO WITHSTAND PROLONGED USE AND SNAPPED CLEAN WHEN GENTLY BUMPED.*AK
Exterior Lighting › Headlights
Filed Jul 12, 200332,000 milesNC
I HAVE HAD THE HEADLIGHT BULBS (LOW BEAMS) 3 TIMES IN MY NEW BEETLE. THE MANUFACTURER SUGGESTED THAT I NOT RUN THE LIGHTS WHILE DRIVING DURING THE DAY. THEY SAID THAT EXCESSIVE USE OF THE HEADLIGHTS WILL CAUSE THE BULBS TO BURN OUT FASTER. SORRY, BUT THE HEADLIGHTS COME ON AUTOMATICALLY WHEN THE CAR IS ON AND THE PARKING BRAKE IS RELEASED. SO THE LIGHTS ARE ON ALL THE TIME THE VEHICLE IS AVAILABLE FOR MOTION. THE DRIVER HAS NO CONTROL ON THE USE OF THE HEADLIGHTS ORTHER THAN ENGAGING THE PARKING BRAKE WHILE DRIVING. HMMM, DOES NOT SOUND LIKE AN ALTERNATIVE THAT IS USEFUL. THE LAY PERSON CAN NOT CHANGE THESE BULBS, IT TAKES A MECHANIC TO REMOVE/DISASSEMBLE THE ENTIRE LAMP ASSEMBLY TO GET TO THE BULB. AND VW IS NOT REASONABLE IN THEIR REPLACEMENT COST (LABOR) OF THIS PART. ESPECIALLY AFTER THE THIRD TIME IN 13 MONTHS.*AK
TiresCrash
Filed Jul 3, 2003CT
I AM WRITING TO EXPRESS MY CONCERN OVER THE SAFETY AND POTENTIAL DEFECTS ASSOCIATED WITH 2001 MODEL VOLKSWAGEN BEETLE TURBO, ALONG WITH ITS MICHELIN TIRES. LAST WEEK, MY OWN LIFE WAS SERIOUSLY ENDANGERED WHILE DRIVING ON THE MASSACHUSETTS TURNPIKE. TRAVELING IN THE LEFT LANE AT NORMAL HIGHWAY SPEEDS, MY CAR INSTANTLY LOST CONTROL AND BEGAN SKIDDING VICIOUSLY. UNABLE TO SLOW THE CAR IN TIME, I HIT THE MEDIAN, CAUSING IRREPARABLE DAMAGE TO THE CAR. UPON EXITING THE VEHICLE, I NOTICED A LARGE, GAPING HOLE CUT THROUGH MY RIGHT REAR TIRE. THIS HOLE, COUPLE WITH THE EXTENSIVE CHARRING AND GRATING TO THE METAL WHEEL, WAS CORROBORATED BY MECHANICS AND VW DEALERS AS THE CAUSE OF THE ACCIDENT. I AM GREATLY CONCERNED THAT THE VEHICLE, AND OR TIRES, MAY CONTAIN A DEFECT THAT HEIGHTENED THE CHANCES OF AN ACCIDENT SUCH AS MINE. THE CAR WAS IN EXCELLENT CONDITION, AND HAD BEEN DRIVEN FOR ONLY 27,000 MILES. AS SUCH, IT SEEMS HIGHLY UNLIKELY THAT A TIRE RUPTURE WOULD BE A NORMAL WEAR AND TEAR OCCURRENCE. I DO NOT WISH FOR SUCH AN ACCIDENT TO REOCCUR IN THE FUTURE (EITHER TO MYSELF, OR OTHER CONSUMERS), AND THUS WOULD URGE THE AUTO AND TIRE MANUFACTURERS, ALONG WITH THE NHTSA TO STUDY THE MATTER IN EXPEDITIOUS FASHION. THANK YOU FOR YOUR ASSISTANCE. PLEASE FEEL FREE TO CONTACT ME VIA PHONE AT [XXX], OR BY EMAIL AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 25, 2003. Source: NHTSA Office of Defects Investigation.