Page 4 of 11 · complaints 151–200 of 518

2013 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electrical System
Filed Aug 31, 2020100,000 milesCA

IGNITION IS HARD TO TURN. THE KEY WIIL NOT TURN OFF THE ENGINE. THE ONLY WAY TO GET THE IGNITION TO TURN OFF IS TO PHYSICALLY/AGGRESSIVLEY SNAP, FLICK, OR JIGGLE IT TO TURN OFF THE ENGINE. THE ENGINE IS IN PARK WHEN THE INCIDENTS OCCUR. DURING A GOOGLE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF THIS OCCURING. THERE IS A CURRENT RECALL OF THE MICROSWITCH CAUSING IGNITION ISSUES, YET IGNITION CYLINDER IS NOT INCLUDED.

Unknown or Other
Filed Aug 31, 2020NV

ERROR FOUND IN COLD FILL TIRE PRESSURE IN NATIONAL SYSTEM USED BY BUSINESSES. VEHICLE DOOR STICKER/PLACARD AND OWNERS MANUAL STATES 41 PSI COLD FILL TIRE PRESSURE. NATIONAL SYSTEM IS RETURNING A FILL PRESSURE OF 33 PSI. EXPERIENCE: AT COSTCO TIRE DEPARTMENT THEIR SYSTEM STATES TO FILL TO 33 PSI; TIRE REPRESENTATIVE DISCOVERS DOOR PLACARD AND INDICATES AN ISSUE FOR NOT MATCHING IN SYSTEM. AT LATER DATE MICHELIN CORPORATE IS CALLED BY MYSELF AND THEIR SYSTEM ALSO RETURNS 33 PSI FOR THIS VEHICLE. MICHELIN IS SENT PHOTOS OF DOOR STICKER/PLACARD AND OWNERS MANUAL AND INDICATES AN ISSUE FOR NOT MATCHING IN SYSTEM. THIS COMPLAINT IS URGENT AND SAFETY IS AT JEOPARDY. PLEASE TAKE ALL NECESSARY ACTIONS TO ELEVATE. THERE APPEARS TO BE A SYSTEM ERROR THAT ALL NATIONAL BUSINESSES UTILIZE FOR RELYING ON COLD FILL TIRE PRESSURE. THE DIFFERENCE IS MAJOR; VOLKSWAGEN STATES 41 PSI AND THE NATIONAL SYSTEM UTILIZED IS STATING 33 PSI. THIS VEHICLE TRIM IS A HYBRID 17 INCH WHEELS AND ALL ORIGINAL. BY NATURE OF BEING A HYBRID THE VEHICLE WEIGHS MORE DUE TO THESE HYBRID COMPONENTS. IT MAY BE POSSIBLE THAT OPERATING THIS VEHICLE WITH TIRES FILLED TO 33 PSI IS EXTREMELY DANGEROUS. FROM EXPERIENCE IT APPEARS VEHICLES OF THIS TRIM ARE IMPROPERLY BEING FILLED AT BUSINESSES SINCE THE SYSTEM HAS A TIRE PRESSURE DATA ERROR. AND IN FACT MANY VEHICLES MAY CURRENTLY BE AFFECTED AND POSE A SERIOUS RISK ON OUR ROADS IF THEIR TIRE WERE FILLED TO 33 PSI. I AM HERE TO BE OF ASSISTANCE SO PLEASE FEEL FREE TO REACH O

Engine
Filed Aug 28, 202014 milesOK

ENGINE STARTS AND DRIVES FOR A BIT THEN CAR RANDOMLY SHUTS OFF LOOSING ENGINE POWER I HAVE TO THROW IT INTO NEUTRAL OR IT TRYS TO STOP AND LOOSES POWER STEERING MAKING IT DIFFICULT TO TURN OFF THE ROAD SAFELY. HAPPENS GOING SLOW, TURNING, ON THE HIGHWAY ALL THE TIME JUST RANDOMLY WITH NO ENGINE CODES.

Power Train
Filed Aug 27, 2020TX

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 19V866000 (POWER TRAIN) HOWEVER, THE PARTS NEEDED TO REPAIR THE DEFECT WAS UNAVAILABLE. THE LOCAL DEALER ED PAYNE VW LOCATED AT 2003 E EXPRESSWAY 83, MISSION, TX 78572 AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Power Train
Filed Aug 25, 202097,000 milesIN

SUDDEN AND RANDOM LOSS OF DRIVING POWER- FAULT CODE P177B CLUTCH 1 TOLERANCE LIMIT REACHED CAUSING MECHANICAL MALFUNCTION. VEHICLE SOMETIMES IS IN MOTION AND STALLS AND JERKS. OTHER TIMES IT IS WHEN TRYING TO ACCELERATE- SUDDEN LOSS OF POWER. ALMOST CAUSED A CRASH WITH MY TEENAGE DAUGHTER AND 2 OF HER FRIENDS INSIDE.

Electrical System
Filed Aug 21, 202083,194 milesMI

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT A FUEL LINE GOING OVER TOP OF AN ELECTRICAL LINE OR THE ELECTRICAL GOING OVER TOP OF THE FUEL LINE CAUSING THE VEHICLE TO OVERHEAT. THE TEMPERATURE GAUGE LIGHT ILLUMINATED WITH AN AUDIBLE TONE. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND LIFTED THE HOOD. THE CONTACT STATED THAT THE COOLANT WAS BUBBLING AND BOILING IN THE COOLANT RESERVOIR. THE CONTACT LET THE VEHICLE SIT UNTIL IT COOLED DOWN AND ADDED COOLANT INTO THE RESERVOIR AND DROVE THE VEHICLE TO HER SON'S RESIDENCE. THE CONTACT CALLED THE DEALER AND INFORMED THEM OF THE FAILURE AND WAS INFORMED TO SCHEDULED AN APPOINTMENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 83,194.

Engine
Filed Aug 18, 202077,000 milesTX

2013 VW JETTA HYBRID HAS CHECK ENGINE LIGHT COME ON AND GO OFF INTERMITTENTLY. CAR WAS TAKEN INTO VW DEALER TO EVALUATE. DEALER PROCEEDS TO SAY TRANSMISSION IS DEFECTIVE, CLUTCH WAS MALFUNCTION & OIL WAS LEAKING. ACCORDING TO A NEW RECALL IN 2/2020, VW MENTIONED THAT IF THE SOFTWARE RECALL WAS NOT ADDRESSED ISSUES WITH THE TRANSMISSION & CLUTCH COULD OCCUR. WHEN CAR WAS TAKEN AND EVALUATED IT WAS FOUND TO HAVE ALL OF THE POSSIBLE PROBLEMS LISTED WITH THIS RECALL

Power Train
Filed Aug 13, 2020120,000 milesAL

HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT). THE CRACK MAY LEAD TO AN INTERNAL LEAK, WHICH, IN TURN, MAY LEAD TO INSUFFICIENT TRANSMISSION OIL PRESSURE. IF THIS HAPPENS, THE TRANSMISSION WARNING LIGHT WILL ILLUMINATE IN THE INSTRUMENT PANEL. IF THE WARNING LIGHT IS IGNORED AND THE VEHICLE IS DRIVEN, THE CLUTCH MAY NOT ENGAGE. FAILURE OF THE CLUTCH TO ENGAGE MAY CAUSE A SUDDEN LOSS OF POWER TO THE WHEELS, POTENTIALLY LEADING TO A VEHICLE CRASH. THIS RECALL FOR VW IS NUMBER 34J6 AS WAS TO INCLUDE VW JETTA HYBRIDS FOR 2013-2015. MY VEHICLE IS A 2013 JETTA HYBRID WITH THE SAME ISSUE AS THIS RECALL BUT VW REFUSES TO INCLUDE MY VEHICLE IN THE RECALL.

Electrical System
Filed Aug 12, 202047,000 milesCA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING AT 40 MPH AND ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE LOSS MOTIVE POWER WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT PLACED THE VEHICLE IN PARK FOR 30 SECONDS AND ATTEMPTED TO RESTART THE VEHICLE HOWEVER, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER (MISSION BAY VOLKSWAGEN ' (ADDRESS 2205 MORENA BLVD, SAN DIEGO, CA 92110) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A CRACK IN THE TRANSMISSION WHICH CAUSED OIL TO LEAK INTO THE ELECTRICAL GEAR BOX. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

Electrical System
Filed Aug 6, 202060,000 milesVA

THE PROBLEM STARTED AT AROUND 60,000 MILES WERE THE CAR WOULD NOT START UNLESS YOU JIGGLED THE KEY AROUND A LOT AND PROGRESSIVELY GOT WORSE WE'RE WHEN THE CAR WAS RUNNING THE KEY WOULD BE STUCK AND YOU WOULD HAVE TO CONTINUOUSLY JIGGLE THE KEY AROUND TO GET THE CAR TO TURN OFF. THEN AS IT GOT WORSE, WHEN YOU COULD GET THE CAR TO CUT OFF THE KEY WOULD NOT COME OUT OF THE IGNITION. I AM AT THE POINT NOW THAT THE KEY WILL NOT TURN AT ALL TO CUT THE CAR ON. LUCKILY THE KEY IS NOT STUCK IN THE IGNITION. I AM HAVING TO REPLACE THE IGNITION WHICH WILL COST IN BEST CASE SCENARIO AROUND 675. IN THE EVENT THE KEYS HAVE TO BE REPROGRAMMED IT WILL COST A TOTAL OF 850. THESE ARE ESTIMATES FROM WHAT THE DEALERSHIP HAS QUOTED IN PARTS AND LABOR, THE IGNITION IS CURRENTLY BEING REPLACED AND I HAVE NOT RECEIVED A TOTAL. SEEMS LIKE THIS IS A COMMON PROBLEM AND SHOULD BE FIXED BY VOLKSWAGEN. REPLACING LOCK CYLINDER AND IGNITION SWITCH.

Power Train
Filed Aug 5, 2020FL

I WAS NOTIFIED OF A RECALL IN DECEMBER (8 MONTHS AGO) FOR "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT)" BUT TO DATE THE NO REPAIR HAS BEEN MADE OR MADE AVAILABLE.

Seats
Filed Aug 1, 202024,000 milesFL

BOTH FRONT BUCKET SEATS ' BACKRESTS ARE TILTED INWARDS. ON THE DRIVER'S SEAT THIS CAUSES UNBEKNOWNST TO THE DRIVER TO TILT HIS NECK SLIGHTLY OUTWARDS TO CORRECT THE INWARDS TILTING AND PRODUCES A LONG TERM NECK PAIN EFFECT OF WHICH HE IS UNAWARE OF ITS SOURCE . IF YOU PUT A STRING AROUND THE BACK REST AND SLIDE IT DOWN FROM TOP TO BOTTOM AND YOU CAN CLEARLY MEASURE THE DIFFERENCE IN DEPTH DISTANCE BETWEEN THE CORD ON BOTH VERTICAL ENDS OF THE BACKREST AS YOU SLIDE IT DOWN. I DID THE TEST RECENTLY IN FRONT OF A VW TECHNICIAN AND HE AGREED WITH ME THAT THE BACKREST WAS TILTED INWARDS. I FIRST REPORTED THIS ISSUE TO VOLKSWAGEN OF AMERICA WHEN THE CAR WAS STILL UNDER FULL WARRANTY IN SEPTEMBER 2016 WHEN I JUST BOUGHT IT WITH 24,000 MILES. AT THAT TIME THEY SAID THEY DEPENDED ON THE DEALERS MECHANICS OPINION. BUT THE TECHS ONCE CONFRONTED PREFERED NOT TO ANALYZE EVIDENCE THAT WAS UNFAMILIAR AND POTENTIALLY COMPROMISING. I WENT BACK TO VOLKSWAGEN OF AMERICA RECENTLY WITH A FULL CONFIRMATION OF THE PROBLEM. I TOLD THEM THAT AFTER A HUNDRED THOUSAND MILES OF USING BACK REST CUSHIONS AND A STIFF NECK PAIN TO SHOW I WAS ABSOLUTELY SURE THAT THERE WAS CLEAR REASON TO RECALL AND REPLACE AT LEAST THE DRIVER'S SEAT . FURTHERMORE DURING THE PANDEMIA I STOPPED DRIVING THE CAR FOR ABOUT 4 MONTHS AND THE NECK PAIN FADED MOSTLY AWAY . AT THIS MOMENT A SUPERVISOR FROM VOLKSWAGEN OF AMERICA CALLED ME BACK AND SAID RUDELY THEY WERE NOT GOING TO DO ANYTHING BECAUSE THE CAR WAS NOW OUT OF WARRANTY A

Engine
Filed Jul 23, 2020104,508 milesCO

ENGINE LIGHT CAME ON, RIGHT AFTER CAR WOULD NOT GO INTO GEAR AND CAR BECAME INOPERABLE. THE CONSUMER STATED WHILE DRIVING THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER ADVISED A RECALL WOULD SOON BE RELEASED AND TO WAIT UNTIL THEN FOR REPAIRS. THE VEHICLE WAS PARTIALLY REPAIRED. THE MANUFACTURER STATED ANY FURTHER REPAIRS WERE NOT INCLUDED IN THE RECALL. *JS

Power Train
Filed Jul 21, 202052,000 milesCA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE DECELERATED INDEPENDENTLY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO HER RESIDENCE. THE CONTACT STATED THAT WHILE DRIVING TO SERRAMONTE VOLKSWAGEN LOCATED AT 711 SERRAMONTE BLVD, COLMA, CA 94014, (888)345-5205, THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO THE DEALER INSTEAD. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE DEALER ALSO CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Suspension
Filed Jul 20, 2020160,000 milesNY

THE LEFT-FRONT SUSPENSION PARTIALLY COLLAPSED WHILE MAKING A TURN AT LOW SPEED INTO A PARKING SPACE. I DROVE SHORT DISTANCE TO MY MECHANIC WHO TOLD ME: A) THERE WERE BREAKS AT BOTH ENDS AND THE CENTER OF THE LEFT-FRONT SPRING AND BREAKS AT BOTH ENDS OF THE RIGHT FRONT SPRING, B) THE CENTER BREAK IN THE RIGHT SPRING WOULD HAVE PIERCED THE TIRE IF IT HAD ROTATED A BIT MORE, C) THIS FAILURE IS OCCURRING ON SO MANY VW'S THAT THERE IS A BACK-ORDER ON SPRINGS, SO IT CANNOT BE REPAIRED AT THIS TIME. THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF THE SUSPENSION HAD COLLAPSED AT HIGHER SPEED OR IF THE TIRE HAD BEEN PIERCED.

Unknown or Other
Filed Jul 4, 202083,000 milesCA

WHILE DRIVING ON THE FREEWAY, THE REAR PASSENGER SIDE DOOR OPENS. LUCKILY NO ONE WAS IN THE BACK SEAT, BUT I NOTICED IT BECAUSE I HEARD THE DOOR AJAR NOTIFICATION ON MY DRIVING PANEL WHILE DRIVING AT 70MPH. THIS IS A MAJOR SAFETY CONCERN BECAUSE IF THE DOOR RANDOMLY OPENS AND SOMEONE IS IN THE BACKSEAT THEY COULD BE IN DANGER. THIS HAS HAPPENED TWICE IN LESS THAN ONE WEEK.

Power Train
Filed Jul 2, 2020160,000 milesTX

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS SHIFTED FROM PARK TO DRIVE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT STATED THAT THE SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE VEHICLE WAS TURNED OFF AND RESTARTED. THE FAILURE RECURRED AND THE PROCESS WAS REPEATED. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS TAKEN TO CLAY COOLEY VOLKSWAGEN PARK CITIES (5555 LEMMON AVE DALLAS, TX 75209) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

Electrical System
Filed Jun 20, 2020120,000 milesID

KEY WILL NOT COME OUT OF IGNITION, MAKING IT IMPOSSIBLE TO TURN OFF. LOOKS EXACTLY LIKE RECALL 19V615000 FROM LAST YEAR, BUT MY VIN ISN'T INCLUDED, DESPITE BEING IN THE SAME YEARS AND MODELS. IGNITION FAILS TO RECOGNIZE WHEN VEHICLE IS IN PARK AND WON'T LET KEY BE RELEASED. LEAVES ME STRANDED AND UNABLE TO TURN OFF CAR OR REMOVE KEY. *TR

Engine
Filed Jun 18, 2020CA

UNDER WARRANTY AND RECALL THE SPEED CRANK(CRANK SENSOR) WAS REPLACED . AND YEAR LATER AFTER WARRANTY EXPIRE SPEED CRANK (SENSORY CRANK ) NEEDED TO BE REPLACED. OVERALL THE AC COMPRESSOR WAS REPLACED, THE MIRROR BACK NEEDED TO BE REPLACED EXTERIOR, THE DOOR NEEDED TO BE TIGHTENED, LOCK SENSOR NEEDED TO BE REPLACED, KEY IGNITION NEEDED TO BE REPLACED, AND NOW WHERE THE CRANK IS AN OIL LEAK HAS HAPPENED. THE MAIN REAR SEAL NEEDS TO BE REPLACED. OVER ALL REPAIRS HAVE BEEN COSTLY EVERY YEAR AROUND A THOUSAND OR MORE SINCE BOUGHTEN. *TR

Electrical System
Filed Jun 16, 2020122,000 milesMI

IGNITION SWITCH MALFUNCTION. WILL NOT TURN AND LEAVES VEHICLE RUNNING, KEY IS UNABLE TO BE REMOVED. VW KNOWS ABOUT THIS ISSUE AND FAILS TO ISSUE A RECALL. I BROUGHT THIS MATTER TO THEIR ATTENTION AND THEY WILL NOT FIX THE ISSUE NOR REIMBURSE CONSUMER. VW HAS NOT INFORMED ME OF A RECALL OR WARRANT ON PART NOR HAS THE DEALERSHIP, ALTHOUGH CUSTOMER SERVICE STATES THEY MAILED A NOTICE TO OWNERS. *TR

Engine
Filed Jun 6, 2020119,000 milesTN

WENT TO START THE VEHICLE LAST WEEK, IT STARTED, RPMS JUMPED BETWEEN 3-4, THEN THE ENGINE DIED. HAD IT TOWED TO A MECHANIC, WHERE HE STATED THE TENSIONER WITH THE TIMING CHAIN CAUSED MAJOR DAMAGE WITH THE ENGINE AND THE ENGINE NEEDS TO BE REPLACED. I'VE READ THERE WAS A CLASS ACTION LAWSUIT OVER THIS SPECIFIC ISSUE, BUT THE TIMEFRAME HAS PASSED. MY CHECK ENGINE LIGHT NEVER CAME ON AND I NEVER RECEIVED ANYTHING IN THE MAIL STATING THERE WAS AN ISSUE WITH THIS. IF I HAD, I WOULD OF TAKEN IT TO HAVE IT LOOKED AT. I WOULD LIKE VOLKSWAGEN TO REPLACE MY ENGINE, FREE OF COST, OR TAKE THE VEHICLE BACK. *TR

Power Train
Filed May 28, 202054,400 milesME

CONCERNS 2013 VW JETTA HYBRID SEL 1.4L DECEMBER 06, 2019, MANUFACTURER RECALL NUMBER34J6, NHTSA RECALL NUMBER 19V866, RECALL STATUS: "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE," SUMMARY: "HAIRLINE CRACKS MAY DEVELOP IN THE ACCUMULATOR HOUSING OF THE TRANSMISSION (MECHATRONIC UNIT), LEAKING AND LEADING TO INSUFFICIENT TRANSMISSION OIL PRESSURE." STILL NO FIX AVAILABLE AND NO ESTIMATED DATE OF PROVIDING A FIX FROM VW USA CUSTOMER CARE AS OF MAY 24, 2020. I AM BECOMING CONCERNED THAT VW IS IGNORING THIS RECALL BECAUSE OF THE INORDINATE EXPENSE OF REPAIR. THIS RECALL HAS ALMOST OBLITERATED THE RESALE VALUE OF THE CAR. *TR *BF *TR

Power Train
Filed May 28, 2020100,000 milesTX

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THERE WAS AN ENGINE MISFIRE WHILE DRIVING AT VARIOUS SPEEDS WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF ALAMO HEIGHTS (1402 NE LOOP 410 EXPRESSWAY, SAN ANTONIO, TX 78209) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FAILURE WAS ASSOCIATED WITH THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

Power Train
Filed May 21, 202082,000 milesMO

THIS VEHICLE LOST POWER AS I WAS GOING THROUGH AN INTERSECTION. WARNING LIGHTS LIT UP LIKE THE FOURTH OF JULY. IT ENTERED INTO A STALL-LIKE CONDITION AND COULD HAVE EASILY CAUSED A LIFE THREATENING ACCIDENT. DEALERSHIP FOUND NO ISSUES. APPROXIMATELY 6 MONTHS LATER, THE TRANSMISSION NEEDS TO BE ENTIRELY REPLACED AT A COST OF $8,000. USD. THE VEHICLE HAS BEEN WELL MAINTAINED AND HAD ONLY 85,000 MILES WHEN THIS FAILURE OCCURRED. *TR

Electrical System
Filed May 18, 202010 milesPA

I WAS TOLD THAT MY TRANSMISSIONS HAD A RECALL AND WHEN I CALLED THERE WERE NO OPEN RECALLS FOR THEM I'VE BEEN HAVING A PROBLEM RECENTLY WHERE MY CAR WAS GOING FROM ELECTRIC TO GASOLINE WHICH CAUSED MY CAR TO STALL AND THEN WHEN I PRESSED ON THE GAS MY CAR WOULD NOT GO BUT THE CAR WOULD STILL BE ON WITH NO DASH BORED LIGHTS ON THEY COME ON AND THEN THEY TURN OFF. I ASKED IF THEY CAN LOOK AT WHAT WAS REPLACED AND THEY SAID IT WOULD CHARGE ME AN EXPENSIVE AMOUNT TO PAY PER HOUR WHICH IS CRAZY! WHEN I FIRST GOT THE CAR THERE WERE A LOT OF CODES THAT THEY COMPLETELY ERASED FROM THE CAR THE DAY AFTER I GOT IT FROM ANOTHER OWNER I WAS ALREADY HAVING ISSUES AND SHE CALLED AND ASKED JUST THERE WAS NO AVAILABLE SLOTS THEN TOO. WHAT MY CAR IS DOING IS DANGEROUS AND IT'S SCARY I DON'T EVEN WANT TO DRIVE IT AT THIS POINT AND I ONLY HAD IT SINCE MARCH 13TH IF THIS YEAR AND THE RECALL WAS DONE IN FEBRUARY THE ONE GUY TOLD ME AND I'M THE BEGINNING HE TOLD ME JANUARY AND THEY WON'T DO NOTHING ABOUT IT MY E MODE WON'T COME ON ANYMORE AND WHEN MY CAR IS IN STATIONARY IT JERKS CONTINUOUSLY. *TR

Power Train
Filed May 18, 2020195,000 milesIN

I HAVE A 2013 JETTA HYBRID THAT IS HAVING THE LOSS OF DRIVE AND SHIFTING ISSUES AS OUTLINED IN THE RECALL YET MY VIN# IS NOT ONE THAT IS ON THE LIST. THERE HAVE BEEN SEVERAL TIMES WHILE DRIVING ON THE INTERSTATE AS WELL AS LOCALLY THAT THE CAR WILL JUST SUDDENLY LOSE POWER AND I CANNOT GET IT BACK UP TO SPEED TO PULL OVER. THE CODES THAT ARE COMING UP BECAUSE THE CHECK ENGINE LIGHT IS ON ARE: STUCK IN REVERSE, STUCK IN 5TH GEAR LUCKILY I HAVEN'T HAD ANY ACCIDENTS. I HAVE TAKEN THE CAR TO BE DIAGNOSED BY A VOLKSWAGEN DEALERSHIP AS WELL AS AN INDEPENDENT AUTO SHOP THAT SPECIALIZES IN VOLKSWAGENS BOTH WITH THE SAME RESULT THAT IS NEEDS A TRANSMISSION. I DON'T UNDERSTAND WHY IT IS NOT BEING RECALLED WHEN IT IS DOING ALL THE SAME THINGS THAT IS STATED IN THE RECALL AND NOT TO MENTION THE SAFETY IMPLICATIONS. THIS IS VERY FRUSTRATING WHEN I CANNOT SAFELY RELY ON MY CAR NOT KNOWING WHEN IT WILL HAPPEN AND IF I WILL BE AS LUCKY AS TO NOT GET INTO AN ACCIDENT. I REALLY WISH VOLKSWAGEN WOULD DO SOMETHING ABOUT THIS, BUT THE ONLY THING I KEEP HEARING IS I'M SORRY YOUR VIN# IS NOT ON THE RECALL. *TR

Engine
Filed May 17, 202080,000 milesNC

THE TIMING CHAIN NEEDS TO BE REPLACED. THE REPAIR WILL COST MORE THAN THE CAR IS WORTH. THE IS A LAWSUIT FOR THIS ISSUE GOING ON NOW. HOWEVER, MY VIN NUMBER IS SUPPOSEDLY NOT PART OF IT. I DO NO SEE WHY I HAVE TO PAY FOR WHAT IS A CLEAR MANUFACTURING ISSUE FOR THE MAKE MODEL AND YEAR OF THIS CAR?

Power Train
Filed May 6, 202079,000 milesMT

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS IN PARK OR NEUTRAL, THE ENGINE FLUCTUATED BETWEEN ELECTRIC TO GAS AND GAS TO ELECTRIC. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE VOLKSWAGEN BILLINGS (4040 KING AVE W, BILLINGS, MT 59108, (888) 479-2165) WHERE AN UNKNOWN SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MECHATRONIC TRANSMISSION CONTROL UNIT WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

Electrical System
Filed Apr 7, 2020100,000 milesNC

WHEN INSERTING KEY AND TURNING TO START IGNITION, THE KEY HAS TO BE WIGGLED A LITTLE BIT TO GET IT TO TURN. ALSO, WHEN TURNING IGNITION OFF IT IS EVEN HARDER TO TURN OFF, YOU HAVE REALLY WIGGLE AND TWIST TO THE POINT WHERE YOU'RE ALMOST FORCING IT TO TURN OFF. THE HEIGHT ADJUSTMENT OF THE STEERING WHEEL AFFECTS HOW HARD IT IS TO TURN ON AND OFF. I ALWAYS HAVE THE CAR PARKED WHEN TURNING ON AND OFF THE IGNITION. IT'S BEEN DOING THIS FOR THE LAST YEAR ABOUT BUT HAS BECOME MORE OFTEN THIS HAPPENS IN THE LAST MONTH.

Engine
Filed Apr 4, 202067,000 milesGA

MY 2013 VW JETTA HYBRID HAS 68000 MILES ON IT AND IT KEEPS STALLING WHILE DRIVING. MULTIPLE TIMES IT STOPPED ON FREEWAY. THERE IS A RECALL FROM VW AND REASON FOR RECALL IS MECHATRONICS UNIT FAILURE. THE FAILURE OF MECHATRONICS UNIT CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. VW SERVICE SAYS THERE IS SOME INTERNAL OIL LEAK AND PROBLEM IS NOT OF MECHATRONIC UNIT AND I HAVE TO PAY FOR REPLACING TRANSMISSION.IAM NOT PROVIDED WITH ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "THERE ARE CRACKS ON TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPLACING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD HAVE BEEN DAMAGED BECAUSE OF DAMAGED TRANSMISSION. THERE ARE SO MANY PROBLEMS WITH MY VW. VW SERVICE IS NOT GIVING CLEAR PICTURE.WHEN THERE IS RECALL AND MY VEHICLE VIN SHOWS THAT IT HAS MECHATRONIC RECALL WHY IAM ASKED TO PAY FOR TRANSMISSION? VW SERVICE IS REFUSING TO REPAIR MY VEHICLE FOR THE RECALL MECHATRONIC UNIT AND THEY ASK ME TO PAY FOR REPLACING THE TRANSMISSION.

Electrical System
Filed Mar 18, 202015 milesMD

MY JETTA SE 2013 KEEPS STALLING WHILE DRIVING. IT HAPPENED SINCE I BOUGHT IT AND TOOK IT TO THE DEALERSHIP A COUPLE OF TIMES, AND NOTHING WRONG WAS FOUND. IT HAS HAPPENED A FEW TIMES DURING THE HIGHWAY AND ALMOST HAVE BEEN IN A COUPLE OF DEADLY ACCIDENTS. THIS HAS ALSO HAPPENED WHILE DRIVING IN REGULAR STREETS AT ABOUT 30-40MPH.I HAVE BEEN READING THAT THIS IS A COMMON ISSUE, BUT SO FAR VW HAS NOT DONE ANYTHING ABOUT IT. ALSO, BOTH HEADLIGHTS ARE NOT WORKING ANYMORE. IT SEEMS MIGHT BE AN ISSUE WITH SOME SENSORS, BUT NOTHING THAT THEY HAVE BEEN ABLE TO IDENTIFY.

Power Train
Filed Mar 17, 2020162,000 milesID

REGARDING RECALL 19V866, THE FAILED PART, MECHATRONICS UNIT, CAUSES LOW TRANSMISSION OIL AND CLUTCH SLIPPAGE BOTH OF WHICH CAN CAUSE DAMAGE TO THE VEHICLE TRANSMISSION. I WAS TOLD BY VW CUSTOMER CARE THAT MY CAR WOULD BE SAFE TO DRIVE WHILE WAITING FOR THE REPAIR. NOW, BOTH MY MECHATRONICS UNIT AND TRANSMISSION HAVE GONE OUT. VW REFUSES TO PROVIDE ME ANY SPECIFIC DETAILS ON THE TRANSMISSION FAILURE. THEY SAY, "IT'S AN INTERNAL FAILURE", "ITS UNRELATED TO THE MECHATRONICS", AND "WE CAN'T TELL YOU EXACTLY WHAT IS WRONG WITH YOUR TRANSMISSION". THEY HAVE ALSO SAID THAT THEY WILL NOT REPAIR THE MECHATRONICS UNIT WITHOUT ME REPAIRING THE TRANSMISSION BECAUSE THE MECHATRONICS UNIT WOULD BE DAMAGED BY THE NOW DAMAGED TRANSMISSION. THE MECHATRONICS SYSTEM CONTROLS THE TRANSMISSION DIRECTLY AND HAS BEEN MIS PROGRAMMED FOR THE LIFE OF MY VEHICLE. THIS INCORRECT PROGRAMMING HAS CAUSED THE MECHATRONICS TO CAUSE PHYSICAL DAMAGE TO THE CLUTCH PLATES IN THE FORM OF CRACKS. THE CRACKS ALLOW TRANSMISSION OIL TO GET TRAPPED WHERE IT IS NOT SUPPOSED TO BE AND LEAVE THE TRANSMISSION LOW ON TRANSMISSION OIL, THOUGH THERE ARE NO OUTWARD ERROR CODES UNTIL THE CAR STARTS TO HAVE PROBLEMS WITH SHIFTING. THAT MEANS MY CAR HAS GONE 162000 MILES AND THE TRANSMISSION HAS BEEN LOW ON TRANSMISSION OIL UNBEKNOWNST TO ME, THE DRIVER OF THE VEHICLE, FOR AN UNKNOWN AMOUNT OF TIME. OVER 1000S OF MILES, IT HAS LIKELY DAMAGED MY TRANSMISSION. ADDITIONALLY, THE DAMAGED CLUTCH PLATES CAN FAIL TO ENGAGE OR SLIP. THI

Unknown or Other
Filed Feb 24, 202081,000 milesTX

STILL HAVING ISSUES WITH REMOVING KEY FROM IGNITION WITHOUT HAVING TO VIOLENTLY SHAKE, PUSH AND TURN THE KEY.

Power Train
Filed Feb 23, 2020UT

THE IGNITION WHEN TRYING TO TURN MY VEHICLE OFF IT WILL NOT LET ME I HAVE TO TAKE ABOUT 5 MIN TO FINALLY GET THE KEY TO TURN OFF

Power Train
Filed Feb 13, 202074,000 milesGA

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN HER SON WAS DRIVING, A RATTLING SOUND WAS HEARD IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TRANSMISSION WAS FRACTURED. THE VEHICLE WAS NOT REPAIRED AND WAS NOT TAKEN TO A DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V866000 (POWER TRAIN). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.

Service Brakes
Filed Feb 8, 2020NY

HYBRID MODULE WORK SHOP WARNING. THE CAR HAS NOW POWER BREAKS WHEN THIS HAPPENS. THE CAR UNDER PERFORMS WHEN THE ELECTRIC DRIVE DOES NOT WORK. NO POWER BRAKES ADD TO THE PROBLEMS. MY CAR HAS BEEN REPAIRED 2 TIMES FOR THE SAME PROBLEM. IT A DRIVE ABILITY AND SAFETY ISSUE. VW HAS NOT BEEN HELPFUL WITH A SOLUTION.

Power Train
Filed Jan 30, 202074,000 milesNY

2013 JETTA HYBRID WITH 74,000 MILES, STARTED TO CYCLE BETWEEN E-MODE AND ENGINE WHEN STOPPED EVERY COUPLE OF SECONDS, WHEN STEPPING ON BRAKE TO STOP, WOULD INITIALLY ACCELERATE FORWARD. ALWAYS COMPLETED REQUIRED MAINTENANCE AT VW DEALER. BROUGHT INTO VW SERVICE AND WAS TOLD THE TRANSMISSION NEEDED REPLACING AND COST WAS $7200. VIN WAS NOT PART OF THE RECALL.

Power Train
Filed Jan 24, 202086,000 milesNC

COMPLETE LOSS OF DRIVE WHILE DRIVING, CHECK ENGINE LIGHT CAME ON, GEAR INDICATOR FLASHING "D" AND A WRENCH. AFTER MAKING IT TO THE SIDE OF THE ROAD AND TRYING TO GET POWER BACK, THE CAR WOULD NOT START.

Unknown or Other
Filed Jan 15, 2020129,000 milesLA

I WAS DRIVING TO WORK SOBER, CLEAR WEATHER, WITH NO VEHICLES IN FRONT OF ME ON AN INTERSTATE (WIDE OPEN SPACE), WHEN MY SUNROOF EXPLODED SENDING GLASS EVERYWHERE. IT SOUNDED LIKE A BOMB DETONATED. I PULLED OVER AND NOTICED MY SUNROOF WAS DESTROYED AND WARPED OUTWARD, ALMOST IN A CONCAVE SHAPE. I CALLED THE NEAREST VW DEALERSHIP TO ASK ABOUT RECALLS AND THEY STATED NO, WHILE INSISTING ROAD DEBRIS HIT MY CAR. I KNOW THIS TO BE PATENTLY FALSE AS I HAD NO VEHICLES IN FRONT OF ME AND WAS NOT DISTRACTED. I RESEARCHED A CLASS ACTION LAWSUIT ONLINE WITH MY CAR'S MODEL YEAR BEING VIABLE. I WANT TO REPORT THAT THIS IS INDEED A MAJOR SAFETY HAZARD THAT IS EXPENSIVE WITH A DEDUCTIBLE, RENTAL, MISSED WORK, ETC., AND VW SHOULD BE HELD LIABLE.

Engine
Filed Jan 15, 2020MD

HYBRID EMOTOR (ELECTRONIC TRACTION MOTOR ) FAILS AT 100K MILES . CAN CAUSE SUDDEN FAILURE AND FIRE. VW DOES NOT CONSIDER THIS PART AS PZEV AND DOES NOT FOLLOW CALIFORNIA PZEV LAW.

Electrical System
Filed Jan 12, 2020IL

SIMULTANEOUSLY BOTH READ DOORS WOULD EITHER NOT LOCK OR NOT UNLOCK DUE TO FAULTS VAG03302, VAG03303 AND VAG 03304. DOORS WOULD REMAIN UNLOCKED WHICH IS A SECURITY ITEM OR IF DOORS DID LOCK, IT WAS NEVER CLEAR IF I COULD OPEN THEM FROM THE INSIDE OR THE OUTSIDE. THIS IS NOT ONLY A SECURITY ITEM BUT A MAJOR SAFETY ISSUE THAT VW GENEROUSLY CHARGED ME OVER $1100.00 TO REPAIR ON MY OWN. IT IS VERY ODD THAT THIS OCCURRED WITH TWO DOORS THAT ARE SELDOM USED AND VW DID NOT HAVE A CONCERN AS THERE WAS NOT A RECALL FOR THE PROBLEM. THIS IS A SAFETY AND SECURITY ITEM THAT SHOULD BE LOOKED INTO AT A HIGHER LEVEL

Power Train
Filed Dec 30, 2019100,000 milesMO

CAR WOULD SLIP/STALL WHEN ACCELERATING FROM A DEAD STOP. CHECK ENGINE LIGHT CAME ON. THEN CAR WOULD NOT START. DEALERSHIP SAID IT NEEDS A NEW TRANSMISSION ASSEMBLY.

Electrical System
Filed Dec 14, 201959,000 milesFL

WHILE MY FIANCE WAS ON WAY TO WORK AT AROUND 6 A.M. SHE STOPPED AT LIGHT WHEN SHE WENT TO GO IT BUCKED A LITTLE THEN STARTED GOING WHEN ALL OF A SUDDEN THE CAR WOULD NOT MOVE IN THE MIDDLE OF TRAFFIC. LUCKILY SOME PEOPLE WHERE AROUND TO HELP HER PUSH IT OUT OF TRAFFIC SHE GOT HOLD OF ME WENT TO HER STARTED CAR BUT WOULD NOT MOVE CALLED TOW TRUCK HAD IT TOWED TO VW DEALER WHERE SHE HAD PURCHASED IT AND HAS ALWAYS HAD HER SERVICE DONE. WHILE WAITING FOR SERVICE TO CALL I DID SOME INVESTIGATION ON COMPUTER AND WHAT DO YOU THINK I FOUND YEP SO MANY COMPLAINTS WITH SAME PROBLEM. SO WHEN THE CALL CAME FROM THEM WAS TOLD FEW THINGS WRONG THE ELECTRIC MOTOR WAS DEAD BUT HE SAID THE GOOD NEWS IT IS COVERED BY THE HYBRID WARRANTY THEN I SAID OK WHATS THE BAD NEWS WAS TOLD TRANSMISSION NEEDED TO BE REPLACED, I SAID TO THE GENTLEMAN THAT VW NEW ABOUT THIS AND THEY JUST WAIT AND PRAY THE WARRANTY RUNS OUT. I REFUSE TO PAY $7700 TO FIX IT PURCHASED CAR IN 2015 WITH ALMOST 14000 MILES IN ALL THAT TIME SHE WHEN THIS HAPPENED SHE HAD A TOTAL OF 59000 MILES. VW NEW THEY HAD PROBLEM DID RECALL FOR A FEW BUT FROM WHAT I READ THAT DOES NOT FIX THE CORROSION THAT HAS ALREADY HAPPENED SHAME ON THEM AND THE DEALERS THAT SOLD THEM. THESE DEALERS NEED TO COMPLAIN TO VW ON BEHALF OF THERE CUSTOMERS WHO CAME THEM IN GOOD FAITH AND A FIST FULL OF MONEY.

Electrical System
Filed Dec 14, 2019NE

MY CAR STALLED ON ME 4 TIMES BETWEEN MAY 2018- DECEMBER 2019. WHEN THE CAR STALLS, THE STEERING WHEEL LOCKS AND IT FEELS LIKE THE ENTIRE CAR CEASES TO HAVE POWER. 3 OUT OF 4 TIMES THE CAR WAS IN MOTION. 1 OUT OF 4 TIMES ANOTHER CAR WAS HIT DUE TO THE STALL. IN ANOTHER 1 OUT OF 4 TIMES, THERE WAS ALMOST A LIFE THREATENING ACCIDENT AS THE CAR WAS IN MOTION, THE STEERING WHEEL LOCKED AND I ENDED UP ON THE OPPOSITE SIDE OF THE ROAD OF TRAFFIC. TRANSPORTATION CANADA HAS BEEN NOTIFIED OF THE SAFETY CONCERNS (I AM LOCATED IN TORONTO, ON, CANADA AND ALL INCIDENTS OCCURRED IN TORONTO). VOLKSWAGEN CANNOT DETERMINE THE CAUSE AND HAVE NOT PROVIDED A SOLUTION OR A NORMAL COURSE OF ACTION TO THIS SAFETY CONCERN. I AM PREGNANT NOW AND EVEN MORE CONCERNED. MY CAR WAS BOUGHT BRAND NEW FROM THE DEALERSHIP IN 2013 AND HAS ONLY BEEN SERVICED AT VOLKSWAGEN - IT IS IN VERY GOOD CONDITION BESIDES THIS REOCCURRING SAFETY ISSUE.

Electrical System
Filed Nov 22, 201964,428 milesTX

FOR THE LAST 30,000 MILES MY VEHICLE HAS SPORADICALLY STALLED OUT OR SHUDDERED HEAVILY AS IF IT WAS ABOUT TO STALL WHILE DRIVING AT LOW SPEEDS OR ACCELERATING. THIS MONTH HOWEVER, MY VEHICLE STALLED OUT AND COMPLETELY LOST POWER FOR A FEW SECONDS WHILE DRIVING AT LOW SPEED IN HEAVY TRAFFIC ON THE INTERSTATE. EACH TIME I WAS DRIVING STRAIGHT AND NOT TURNING WAS INVOLVED. MY TRANSMISSION HAS BEEN REPLACED TWICE AND EACH TIME THIS DID NOT SOLVED THE ISSUE. THESE INCIDENTS KEEP INCREASING IN SEVERITY AND OCCUR RANDOMLY SO I DO NOT KNOW WHEN TO EXPECT. I FEEL UNSAFE WHEN THESE INSTANCES OCCUR.

Electrical System
Filed Nov 6, 201978,000 milesTX

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT SHE HAD TO AGGRESSIVELY INSERT AND REMOVE THE KEY FROM THE IGNITION SWITCH IN ORDER TO START AND TURN OFF THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.

Steering
Filed Nov 4, 2019NY

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000( ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE TIRE WARNING INDICATOR ILLUMINATED. ALSO, THE VEHICLE MADE HARD SHIFTS WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Oct 25, 2019AL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000(ELECTRICAL SYSTEM, STEERING). THE CONTACT TOOK THE VEHICLE BACK FROM WHERE IT WAS PURCHASED AND WAS INFORMED THAT AN AUTHORIZED VOLKSWAGEN DEALER NEEDED TO BE CONTACTED. THE CONTACT CALLED NHTSA FOR FURTHER ASSISTANCE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE TO SERVICE THE RECALL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Electrical System
Filed Oct 25, 2019MO

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT CALLED NHTSA AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Latches/Locks/Linkages
Filed Oct 22, 2019100,000 milesFL

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE DOORS LOCKED AND UNLOCKED AUTOMATICALLY AT EVERY STOP. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH AT 561-935-4490 (LOCATED AT 3001 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND SCHEDULED A DIAGNOSTIC APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →