2013 Volkswagen Jetta complaints

At 80k, the DSG transmission failed and at my expense paid to get a NEW transmission installed. Today, at 155k, the NEW replaced transmission failed again. So every 75K, the transmission fails with the following: Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. Transmission can not be fixed and must be replaced. Cost for a new transmission is over $8k.

The key will either get stuck in the ignition while the car is on, or it will occasionally not turn at all. Both of which have left me or others borrowing my car stranded. Has taken up to 2 hours of jiggling the key and finally turning to the on or off position. Some shops are saying the ignition cylinder, others the switch, and others the steering lock but this seems to be a very common complaint online from Volkswagens in this age range. It could seriously harm someone if they were unable to start their car in an emergency situation due to the key not turning.

Unknown system failure or component. Ever since I've bought the vehicle in I believe 2017 from EICH VW, it has consistently died while driving or idling. It also was "slamming on the brakes on its own" when the car would die. It jerks consistently as well. The latest out of hundreds of incidents, was yesterday, it stalled at a red light that had turned green, so I was stopped, I turned my hazards on immediately when it had stalled. The vehicle behind me went into the turn lane and the vehicle behind it was coming at me at 60+ mph as that was the speed limit on the road. There is NO warning as to when it will stall, almost never any dash light, maybe only once or twice a year. And it can go weeks or even months without incident and then go crazy for weeks or months straight. It stalling out has almost killed me and my son when trying to cross the highway to get to his dad's house, in that situation me and my at the time when I used to take that way he was 1/2 years old, and we were almost t boned by the oncoming traffic after it had stalled. I have taken it to some many certified dealers and "experts" and no one can tell me what is wrong. It has now gotten to the point where it is happening so often I'm scared to put my three year old in my car. This is a VERY COMMON issue Volkswagen knows about but won't acknowledge or do anything about, I did not know about it until after buying the car. There are no beforehand symptoms, there is no way to tell when it is going to happen, ev

I purchased vehicle 12/06/2022 and day after purchase check engine light went off. Took it back to dealer ASH Auto and they stated they fixed it. 2 Months later check engine light again. Got a diagnostic test and codes were TBI Base Gasket, P01106 Manifold and 01314-013 Engine control module. Now one week ago dropping off daughter to work down the street and when pulled into garage my vehicle will not go I to park. Only neutral, reverse and drive work. Have to keep car in neutral with emergency brake to keep parked.

When coming to a stop, a wrench appeared where the gear indicator was, and a service hybrid system message appeared. When attempting to accelerate after stopping, the vehicle did not move. After turning the car off and back on it was able to move again. This has occured on multiple occasions.

Driving on the interstate, my spouse stated that the car just lost power. Fortunately, he was able to pull off. But once he tried to start the car, it wouldn't do anything. The car was towed to my home. We took the car to the local VW dealer to have the recall completed. Since the car had to be towed there, we were told that we would have to pay $500 for a diagnostic before anything can be completed. I took the car to a local repairman and he stated that the fuel pump was bad. We replaced it and the battery. The car now will not start at all. We are getting an error of "hybrid system failure", "air bag failure", epc light is on and transmission warning. The car tries to start but will not.

I was driving on a rainy day on the freeway where my breaks went out on me. I pressed down all of the way and the car wouldn’t stop. After I let go of the break I then pressed on the break again and they seemed to have locked on me. I ended up using my emergency breaks and was able to get off the freeway and luckily no one was hurt. Soon after they started working again and I was able to get it safely to a near by shop.

The car would turn on for 2 seconds and turn off for 2 second in a continuous cycle when stationary. The car is available for inspection upon request. Yes the problem has been confirmed by Heritage Volkswagen and they updated the software recall...but the damage is already beyond repair. $10,000 to repair. There were not any warning lamps, messages, just the above symptoms. This started about 5 days ago. Took it to a local auto shop and they said there was an EV when the performed the diagnostics. Would have to take it to the dealership to get it fixed. That day I made an appointment with the dealership for the following morning at 7:30 a.m.

The door locks will try to auto-lock once the vehicle has passed a set speed but fail, making an audible double-lock sound. The car will continue to try and auto-lock after each stop (stop sign, stop light, etc) and continue to fail. Happens intermittently.

Component Failure: Airbag Light is On, No steering wheel electronic controls work including cruise control. Safety: I'm uncertain if the Airbag will deploy in the event of a crash. Dealer Confirmed: Dealer states the Steering Wheel Clock Spring requires replacement, but that it is not a part of the VW recall issued August 2015. Inspected: Hiley VW Dealership inspected the vehicle Warning Lamps: Airbag Light is currently on. Uncertain when it started since I'm the 2nd owner of the vehicle.

Vehicle would not shift, OBD2 code P037B "stuck in gear 6." Vehicle towed to a auto mechanic that said they spoke with VW dealer and confirmed it was a crack in the transmission and was undriveable. I have contacted VW who have said there are recalls for many transmissions of this Jetta but not for my VIN. I have also had issues with the clock spring (replaced) and an air bag sensor (malfunction light still on) and now the transmission. There are recalls for Hybrid Jettas of this year but apparently not for my VIN. It seems like a large coincidence and feels like it should be investigated, especially considering the other issues VW was investigated for at this time of production.

Transmision slips into neutral, stopping car in traffic, other jetta hybrids fall under recall for same reason, it also leaks fluid from Transmission

The contact owns a 2013 Volkswagen Jetta. The contact stated that while driving at various speeds, the vehicle would shut off without warning. The contact stated that the vehicle would intermittently fail to restart soon after failure. Due to the failure, the vehicle had been towed and driven to various independent mechanics and dealers and none had been unable to determine the cause of the failure. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 100,000.

The car automatically locked its brakes without me even touching the brakes while I was going 60mph and almost lost control. My safety was put at risk because the car locked its brakes without me pushing the breaks, they would not disengage and was stuck in the middle of the road with the brakes not releasing and almost caused an accident. I has happened multiple times but not confirmed by dealer or independent mechanic.The vehicle has been inspected by VW dealer. No warning lights came on the dash.

This is a hybrid car and the power train at low rpm’s should transfer the fuel source from gas to battery. This function should occur in a stop position as well. The car now shifts in and out of battery power source and hesitates severely from a stop position. It sounds very much like the recall of over 25% of these vehicles for the mechtronic issues. My car was not included in the recall but I believe this is the same or similar dangerous issue. I have communicate that with VWoA with no results.

Left front coil spring broke. Made popping sound while turning. Coil spring has two pink and two white dots.

Transmission shifts hard and told to this is a common problem with the Jetta hybrids.

The mechatronic unit in the transmission failed without warning and caused the vehicle to not move while while in traffic. This issue plagues almost every Jetta Hybrid and VW of America will not correct this serious safety issue. This transmission has an extremely high failure rate and needs to be recalled across the board. VW has issued a recall for this issue but is not including all Jetta Hybrids that are experiencing this exact issue. An investigation needs to happen!

Airbag malfunction indicator lamp has illuminated, horn is not funtional. Returned to Volkswagen dealership for diagnosis, prognosis being faulty "clock spring." Was previously indicated as repaired under recall exhibiting same symptoms some years previously but, problem has resurfaced and is persisting.

NHTSA recall no: 19V-866 Manufacturer Recall no: 34J6 Volkswagen is refusing to replace my mechatronic unit.

On more than one occasion the front left brake seized up. The last time was when I was on a toll road and felt warbling in the tires so I got off on an exit and when I reached the red light the left front brake seized up and the car wouldn't budge. Once the car rested and the brake cooled off I was able to drive it to a safe place and had it towed to the VW dealership who because they couldn't get it to duplicate the issue couldn't tell me what was wrong. It does not happen consistently and I fear to think that if I was doing 55 MPH the car would have caused a horrible accident. In the past when it happened the car would not accelerate over 40 MPH and I could feel the brakes were applying pressure.

I had just gotten in my car with my wife to go to the grocery store. There was a small mosquito flying around the windshield on the driver's side. I extended my right arm, flicked my wrist, smashing the mosquito with the backs of my fingers. In squashing the mosquito with VERY little force I cracked my windshield significantly. The windshield in question was installed by Safelite in Martinez GA in 2019 after the previous windshield was cracked by a rock thrown from the road. My concern is Safelite is installing sub-par windshields and if this windshield had been hit by a rock thrown by a vehicle it would've killed me. I have tried to bring this issue to Safelite's attention but they dismissed what I told them and said anyone could say that to have their windshield fixed for free. In my opinion this is obviously a case of defective materials and should be covered by their lifetime warranty.

The clock spring in this vehicle has failed in a vehicle that currently has less than 36k miles. There were no warnings or lights prior to failure. The controls on steering wheel and the vehicle’s horn no longer work as a result. When inspected by the local dealership, they also informed us that the airbag may not deploy in the event of an accident. The dealership also told us that the replacement part is backordered and that they could not provide a date that the part would be available. The vehicle feels unsafe to drive since we do not know if the airbag works or not. VW seems to be in no hurry to provide a fix.

The key will not go in the shut off position. My car has been lefting running for long periods. I keep messing with it and trying different pressures until it finally turns to the off position.

My car's clock spring has failed causing the driver side / steering wheel airbag connection to fail in my car. I see that many other VW's including many VW Jettas in the same year of manufacture had a recall for this exact issue but searching by my VIN does not show a recall. I am informed that I am currently about the 1600th (yes, 1600) person waiting for this part on back-order from VW. If needed, I will be happy to provide the information of the auto repair facility that has diagnosed the problem. I think this is quite a lot of circumstantial evidence of a likely product defect that should warrant investigation particularly because failure of this part disables the air bag safety system. This is even more troublesome considering the unknown delivery date of the part due to the backorder.

Vehicles transmission is falling in the same manner as described by the current recall. VW claims the VIN is not covered. The car is experiencing the same issue. Many owners cannot get this fixed because VW claims the VIN is not covered.

The contact owns a 2013 Volkswagen Jetta Hybrid. The contact stated that while driving, the vehicle would vibrate and jerk. The contact also mentioned that the braking system failed to function as designed. The check engine warning light illuminated. The vehicle was taken to a local mechanic where it was diagnosed that the mechatronic unit and the dual clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.

-The Jetta Hybrid relies on a control unit, called the "Mechatronic unit" to decouple the gasoline engine from the transmission. This, in turn, transfers propulsion to the electric motor, inside the transmission housing. The "Mechatronic" is a highly specialized component, the "brains" of the Jetta's hybrid powertrain, and, therefore, can only be found in the Jetta Hybrid. -Market sales data says that a scant 8,515 Jetta Hybrids were manufactured across model years 2013 - 2016. -An open NHTSA safety recall, 34J6, has been applied to a cross section of the total 8,515 Jetta Hybrids produced. -Per recall 34J6, exactly 2,149 Jetta Hybrids have been included by VIN# in this recall. -Safety recall 34J6 specifically addresses the "Mechatronic Accumulator Housing". -Recall description: Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. There could be a sudden loss of power to the wheels, potentially leading to a vehicle crash. -This describes EXACTLY the problem we have had TWICE with our 2013 Jetta Hybrid. -Mechatronic unit failed and had to be replaced on our dime at 70,683 miles; 30 June 2016 -Mechatronic unit has failed us again on 16 March 2022 at 142,758 mi. -Exact diagnosis from the VW dealer reads:

The brake system has malfunctioned, and I would be happy for you to inspect it. The brakes come on suddenly when the foot brake is not being applied. The car will not move when this happens, creating a very dangerous situation on the road. I have been stranded in a lane with cars zooming around me. Everyone is at risk. A tech on the VW helpline confirmed the problem with my mechanic and suggested two very expensive fixes which have not resolved the problem. There have been no warning indicators for this problem. It happens randomly and unexpectedly.

VW issued a recall (20E064000) for the transmission failing to engage though VW is claiming vehicles within the year range specified and with the exact same problem are not included in the recall. A quick search on complaints on Safercar.gov will show VW is not actually fixing this issue but pushing customers along saying they are not covered. This is a huge safety issue that VW is skirting around. I was told my car - within the years affects and with the same problem - is not included in this recall.

The clock spring in the steering wheel has failed, causing the air bag and horn (along with the steering wheel-controlled electrical systems) to stop working. This has been confirmed by a local Volkswagen dealership service department. The part is under extended warranty due to a prior recall, but in reality this recall apparently isn’t worth much, as the part has been backordered for several months and won’t be obtainable for up to another 6 months, or more; no actual date has been committed to. The Volkswagen service department also stated they cannot/will not temporarily fix or ameliorate the current failure of basic safety features.

The contact owned a 2013 Volkswagen Jetta. The contact stated while making a left turn at 5 MPH, a motorcycle crashed into the passenger’s side of the vehicle at a high rate of speed. The driver’s side air bags did not deploy; however, the passenger side side-curtain air bags deployed and then deflated. The passenger sustained neck injuries and was taken by ambulance to seek medical attention. The motorcycle rider died on the scene. The emergency services arrived on scene to administer assistance to those injured on scene. The driver also sustained bruises after the radio and window glass struck her chest and was taken for further tests. A police report was filed. The vehicle was towed from the scene to a junkyard and deemed totaled by the Insurance provider. The manufacturer was not notified of the failure. The failure mileage was approximately 24,600.

The mechanics at Volkswagen found a hairline crack in my mechatronics unit for my Volkswagen Jetta hybrid 2013. They would not fix it even though it was the software that caused it. “Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2013-2015 Jetta Hybrid vehicles equipped with a DQ200 7-Speed DSG Automatic Transmission. Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. Consequence: A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash. Remedy: Volkswagen will notify owners, and dealers will update the transmission software, free of charge. The software remedy is currently under development. The recall is expected to begin February 4, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 34J6. The problem is my unit already had the hairline crack before they updated the software. They were saying it was my fault and I have to pay out of pocket.

THE IGNITION SWITCH, WON'T TURN TO SHUT OFF/ COME ON. Having to sit in the car for long periods of time, in a HIGH CRIME AREA! Checked on line and others are having the same problem as I am. It has happened several times. The first time was on 02/26/2022; 03/01/2022; 03/03/2022; 03/05/2022; 03/07/2022

I was driving on the street and my check engine light popped on as I was making a turn at about 35 miles an hour my car kicked into neutral and when pressing the gas just revved the engine. I was fortunate there was no oncoming cars as I made the turn or I would have been killed. Had this happened on the highway I could of caused a major reck killing multiple people. I was fortunate and pulled over to the side and had the car towed to a mechanic. He took a look and said there was a significant leak coming from the transmission and I should take it to a VW dealership because there are a lot of recalls for this type of stuff. I had it towed to VW and they're professional mechanic said it was a hairline crack in the transmission that caused an oil leak into the electronic gearbox which caused the loss of control and power. They said there is no recall and it would be a $12,000.00 fix. The car has 47K original miles on it, no wrecks, and I've never missed an oil change. Had I not quickly reacted I could of caused a car accident injuring or killing myself or someone else. This is unbelievable that VW is not being held responsible for this. There is a recall for this exact problem Recall Number: 34J6 but for some reason it does no include my specific Jetta. How is that possible?

I was driving to the store and my transmission disengaged and I had to coast to the shoulder. I had the Jetta towed to the dealer and they said it needs a new transmission. My vehicle has under 70k miles on the chassis and this transmission has been recalled in other countries but not in the US, this makes no sense to me and Volkswagen refuses to take any accountability for this defect even though it’s a known problem. My vin number wasn’t under the recall they claim.

The power train failed while driving on a busy highway at about 50 mph on 2/19/2022. The warning light on the dashboard indicated a hybrid system failure. We were able to coast to the side of the road. The service center says the transmission needs to be replaced. This is exactly the transmission problem described in recall 34J6, but that recall did not apply to our VIN. This problem has been reported online by other drivers who were also not covered by that recall.

The transmissions on the 2013-2016 Jetta Hybrids have an extremely high failure rate. These transmissions fail without warning and leave the car without propulsion and deactivate the regenerative brakes causing the car to behave erratically. VW issued a recall (19V866000) but are claiming owners within those model years with the exact same issues are "not covered". I have experienced this myself and you can find many many many examples on the complaints section of this website. VW issued a recall but is claiming everyones vin is not included.

Key doesn't turn off car. It will not turn. Stuck in ignition. Issue with ignition switch.

Car was taking by a worker at 970 fort st Lincoln park on 2/1/2022 Never return to work after that He claim to body shop owner he is going to get lunch

Ignition key difficult to pull out from starter. Sometimes difficult to start car, but it can be wiggled in or out with some effort. Dangerous if it can get removed and engine continues working. Key can be reinserted to turn off. Sometimes difficult to start. Taken to local (Tucson AZ) dealership and told that there is no VW recall for this issue. I believe there is a recall. Dealership refused to fix it. Not covered as part of warranty either. We had to pay to get it fixed. Dealership appeared not to know of existence of a recall for the ignition key problem. We request a refund. Please inform them that such a recall exists. Chapman Volkswagen 4426 E 22nd .St. Tucson, AZ (520) 445-4024 Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2013 Volkswagen Jetta. The contact stated while driving at an undisclosed speed, the contact noticed that the check engine and battery warning lights were illuminated. The contact went to an auto parts store and replaced the battery however, the warning light illuminated again. Occasionally, the vehicle would fail to start immediately. The contact also stated that occasionally while driving, the vehicle shuddered and stalled. The contact was able to restart the vehicle and the vehicle operated as designed. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the timing belt failed due to damage to the water pump. The contact was informed that the water pump and timing belt needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14E007000 (Engine and Engine Cooling). The vehicle was not repaired due to the cost of the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.

Transmission failing to go into gear when vehicle is in motion, gear will slip causing vehicle to lose gear and stop until vehicle is shut off and restarted. Problem could cause others to crash into vehicle when this happens from the rear or not have enough space or time to pull over to the emergency lane to shut off vehicle and restart all gears to proceed. Vehicle hasn’t been inspected and will be available for inspection upon request.

On 10/20/2021, the Service Hybrid System light and Check Engine light illuminated. I was able to start the vehicle and drive directly home. During the drive, I noticed the Hybrid system wasn't engaging. I had the vehicle towed to a mechanic who specializes in European vehicles, and he determined the cause was cracks in the mechatronics unit, causing a loss of pressure, exactly the issue Recall 19V866000 was supposed to remedy. I contacted Volkswagen and was informed that my VIN was not included in 19V866000, which was based on cracks appearing in the mechatronics unit. I find it strange that almost 25% of all Jetta Hybrids were recalled for that issue, but there are several other reports listed on NHTSA of other owners who have experienced the same issue who were also told they weren't part of the recall.

My vehicle was not included in several recalls (e.g. 36F6/4V and 34J6) that were made for identical cars (2013-2015 Jetta Hybrid). As result, the transmission is approaching its end of life (I was quoted $9600 + tax for the replacement). I called VW customer service and they could not offer a reason why some cars are not recalled; they just tried to spin it. The transmission is one big part that is manufactured in Germany and comes sealed. The 2013 recall 36F6 (change the transmission oil because is corrosive) would have saved the transmission.

Transmission is about to fail: at ODO 98800 the CEL indicates code P177B - Clutch Tolerance limit reached. The DSG transmission mechatronic unit was changed at ODO 46734 because the engine was loosing power. Volkswagen's has a recent recall 34J6 for this problem and vehicle type, but mine is not included in the recall.

The ABS lights go on and the speedometer stopped working and all the lights have activated. the abs module has been reported that there is a defect in most of the jettas and so i believe that this should be a recall issue.

1. Fuel pump control module shorted out and electrical fuse was blown. 2. Yes, the part is available for inspection. 3. Vehicle completely shut off while driving on the road without any prior dashboard indicators or symptoms of something going wrong. 4. Part #1K0-906-093-J manufactured by Kuhnke a tier 1 supplier for VW. Fuel pump control module is mounted on top of gas tank area and was melted and shorted out, and a thorough inspection, and replacement was done by the VW dealer: Diehl Toyota/VW, Butler, PA. 5. This same issue was a recalled on 281,000 VW models as per NHTSA bulletin #20AE. VW recall #17V509000. 6. VW said my VIN is not included in the recall. But, it the exact same failure, part, and manufacturer of the part for VW/Audi. So WHY? is my VIN not included. It doesn't seem to be batch related, but a design defect. 7. Vehicle would not restart and could not be driven. It was flat-bedded to the dealer.

E-Engine and Transmission Problem. In August of 2021, while performing normal driving, the car refused to get in gear and the engine just revved; the Check Engine and Hybrid Systems Failure lights came on, and the car would not work properly. I had it towed to a VW Dealership in Springfield, VA for repairs and was quoted $15,000 for a new E-Engine and Transmission. No Recalls, but online forums show that this is a classic failure of Jetta Hybrids and is due to the corrosive transmission oil used in the sealed transmissions of the Hybrids. Car has remained on VW Dealership lot while a decision is made on the vehicle. November of 2021 I was contacted about a different recall (38C4) for the Jetta; it is a software issue with a European Calibration instead of a US. I am looking to have that repaired to see if it fixes the problem in the car. I am inquiring about the Volkswagen recall 34J6 (or 34J6/4V) for 2013/2014 VW Jetta Hybrids. My VIN does not appear on the list. According to forums, it has experienced the same failure as others that are. This one is for hairline cracks that may form in the Transmission causing it to fail. No warning signs were given before the failure. It was a well maintained car; I was the only owner and drove it for 121,000 miles.

While driving on freeway going 80mph in carpool with my toddler in backseat the car turned off losing all power to car. engine stopped, steering did not work, brakes did not work, and all lights on dash turned off along with headlights and break lights. i pulled into emergency lane and pulled key out. the car restarted back up but no lights were on dash to indicate anything was wrong with it. took the car into local mechanic they could not duplicate issue, and didnt find any codes. car was returned not fixed. it has happened 6 more times 5 times while driving and one time while sitting in a starbucks drive through each time taking key out and able to restart car. took car into vw dealership, and told them the issue with no light saying anything. checked for codes. no codes where found mechanic still now trying to duplicate issue. this is very dangerous issue that needs attention to if it wasn't for just a few cars on the freeway my son and myself would have been gone from a malfunction from the vehicle. I hope no one else encounters this issue.