I WAS ON THE HIGHWAY WHEN IT STARTED POURING RAIN. I TRIED TO TURN ON MY WINDSHIELD WIPERS ON THE VW JETTA 2011 AND THEY DID NOT MOVE. I LOST VISIBILITY IN SECONDS AT 50MPH AND THANK GOODNESS, WAS ABLE TO PULL OVER BEFORE ANYONE WAS HURT BUT IT WAS TERRIFYING AND A CLOSE CALL. THE WINDSHIELD WIPERS DON'T WORK IN THE COLD, APPARENTLY, WHICH TO ME SEEMS VERY DANGEROUS!
2011 Volkswagen Jetta complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO OPERATE WITH THE TRANSMISSION IN THE REVERSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION DUAL CLUTCH ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER VOLKSWAGEN OF NEW PORT RICHEY LOCATED AT 4719 US-19, NEW PORT RICHEY, FL 34652 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.
MY LIGHTS FAILED ABRUPTLY. WHEN DRIVING MY CAR PULLS TO THE RIGHT.
HELLO. THERE IS AN ISSUE WITH MY 2011 VW JETTA'S AC SYSTEM. THERE IS AN AWFUL ODOR. IT SMELLS MOLDY AND MUSTY(MUSKY). I WENT TO A DEALER AND THEY TOLD ME TO CHANGE MY AIR FILTER AND A FEW OTHER THINGS. IT WORKED FOR ABOUT 4 DAYS AND THE SMELL CAME RIGHT BACK. I HAVE TALKED TO OTHER JETTA AND A PASSAT OWNER ONE 2012 AND ONE 2013, THEY ALSO HAVE THE SAME ISSUE. AT FIRST MY CAR HAD A BURNING SMELL COMING FROM THE SYSTEM WHEN I STARTED MY CAR AND TURNED THE AIR ON. A FEW MINUTES LATER AN ODOR FILLED MY VENTS. THIS HAPPENED AFTER I PURCHASED MY CAR IN 2013. ABOUT 6 MONTHS LATER. I HAVE CONSTANTLY CHANGED THE FILTERS AND WILL BE GETTING A NEW AIR COMPRESSOR SOON, BUT. I WAS TOLD THAT IT MAY NOT HELP THE SMELL FROM THE SYSTEM. I HAVE BEEN ONLINE SEARCHING TO SEE IF ANY OTHER VW OWNERS HAVE HAD THIS ISSUE AND IT LOOKS LIKE IT IS PREVALENT IN VW VEHICLES FROM AT LEAST 2009-2014. I WOULD HAVE SEARCHED MORE, BUT THERE WERE SO MANY COMPLAINTS FOR VEHICLES MADE THAT I WAS OVERWHELMED. THIS WAS THE FIRST CAR THAT I PURCHASED MYSELF AND I WANTED TO KEEP IT AS LONG AS IT WOULD HOLD OUT. I AM AT OVER 144,000 MILES AND I LOVE THE CAR. I'M WORKING ON CHANGING OUT COMPONENTS THAT HAVEN'T EVEN MESSED UP YET, BECAUSE I KNOW THEY WILL EVENTUALLY. I WANT TO KEEP THIS CAR FOR AS LONG AS I CAN. BUT, I HAVE TRIED EVERYTHING TO FIX THE ODOR AND FOR ME TO FIND OUT THAT THERE IS NOTHING THAT VW CAN DO TO FIX IT, BREAKS MY HEART. HAD I KNOW THAT THIS WAS AN ISSUE WHEN I PURCHASED THIS CAR, I WOULD HAVE NEV
I WANTED TO FOLLOW UP ON MY PREVIOUS CLAIM. AS STATED IN MY PREVIOUS NOTE, I NOTICED THE ODOR A FEW MONTHS AFTER PURCHASING MY CAR. A FEW YEARS AFTER I GOT MY CAR, I DEVELOPED A MOLD ALLERGY AND IT WAS GETTING HARDER FOR ME TO BREATHE. THE ONLY TIME THE ISSUE OCCURRED WAS WHEN I WOULD DRIVE MY CAR. SO, I HAD TO GO TO THE ALLERGY DOCTOR. THEY DID A FEW TESTS AND FOUND OUT I HAD A MOLD ALLERGY. A FEW WEEKS LATER, I KEPT SMELLING A SMELL FROM MY AC. I ASKED A FRIEND TO COME AND CHECK ON MY AIR FILTER IN MY CAR. HE PULLED IT OUT AND IT WAS FULL OF MOLD. HE TOLD ME THAT THE CAR WAS RETAINING MOISTURE IN MY A/C UNIT AND THAT IT IS PROBABLY WHAT IS HURTING MY ALLERGIES. WITH THAT BEING SAID, I HAVE TO CHANGE MY FILTER AT LEAST ONCE A MONTH. ONE, TO MAKE SURE THAT IT DOESN'T MOLD. TWO, SO THAT I CAN BREATHE. WITH THAT BEING SAID, MY ALLERGIES BECAME WORSE AFTER I DISCOVERED THE MOLD. I HAD TO GO BACK ON MY ALLERGY SHOTS FOR AWHILE. BECAUSE MY ALLERGIES GOT SO BAD, EVEN WITH MY SHOTS AND OTHER MEDICATION, IT MESSED WITH MY BREATHING. SO, I HAD TO HAVE AN IN OFFICE PROCEDURE TO RELEASE SOME OF THE PRESSURE TO HELP ME BREATHE BETTER. ALL OF THIS TO SAY, VW KNOWS THAT THERE IS AN ISSUE WITH THEY AC SYSTEM HOLDING MOISTURE AND IT MAKING THE CAR HAVE A MOLDY SMELL TO IT. THIS IS DANGEROUS FOR PEOPLE WITH ALLERGIES AND WE SHOULD NOT HAVE TO SUFFER, DUE TO A MANUFACTURERS CARELESSNESS. I FEEL AS IF THEY SHOULD REACH OUT TO ANYONE WITH AFFECTED VEHICLE OWNERS AND FIGURE OUT A SOLUTION TO THIS
I BOT W/ ONLY 40,000 MILES APPROX. I DRIVE ALOT. ITS ABOUT 70,000 NOW. ONE TIRE SENSOR IS OUT AND THE PERSON AT FRIRESTONE SAID THEYLL GO OUT AGAIN AND ITS HARD TO KNOW WHICH TIRE IT IS. THE ELE TRICAL IS A MESS. I FINALLY TOOK IT TO MY MECHANIC. IT IS DEFNITELY ELECTRICAL. THIS CAR IS NOT A GOOD VALUE AS EVERYTHING BREAKS ON IT AND I DONT SPEED AND ADD ADDITIVES AND B\'BABY" IT. I'M 62. IT HAS TO LAST. BUT IT IS NOT. I SEE THERES RECALLS FOR IT CONCERNING ELEECTRICAL, YET THE DEALER SAYS NO NEVER HA DA RECALL. THE NIGHT HALF MY LIGHTS WENT OUT WAS AFTER THANKSGIVING AS I WAS TRAVELING THE GRAPEVINE IN CAL. I WAS LUCKY NOT TO BE IN AN ACCIDENT
MY TIRED WAS PUNCTURED AND THE TIRE PRESSURE INDICATOR LIGHT DID NOT COME ON AT ALL. THE SEATBELTS NEVER RETRACT AFTER TAKING THEM OFF THEY JUST HANG THERE. SOMETIMES WHEN I LOCK THE DOORS THE ALARM DOES NOT SOUND OFF INDICATING THE ALARM IS SET, ALSO MY HORN WORKS WHEN IT WANTS TO BUT NEVER WHEN IT SHOULD, FOR INSTANCE THERE WAS A CAR COMING UP THE STREET THE WRONG WAY AND MY CAR FAILED TO CREATE SOUND FROM THE HORN FOR ME TO ALERT THE OTHER DRIVER. MY CAR COULD BE IN MOTION OR STATIONARY NONE OF THE ABOVE WORKS, MY BRAKES HAVE WENT OUT A FEW TIMES WHILE I WAS IN MOTION IN THE MIDDLE OF THE HIGHWAY AS WELL. THESE ISSUES HAVE BEEN HAPPENING WAY BEFORE THE DATE I LISTED BELOW BUT I JUST THOUGHT THESE WERE NORMAL ISSUES I NEED TO GET FIXED ON MY OWN BUT WHO KNEW IT WAS A RECALL ISSUE ALL ALONG.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE STOPPED AT A STOP SIGN. THE CONTACT MOVED THE VEHICLE ONTO THE ROAD SHOULDER AND RESTARTED THE VEHICLE. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT HAD PREVIOUSLY TAKEN THE VEHICLE TO STEVE WHITE VOLKSWAGEN (100 DUVALL DRIVE GREENVILLE, SOUTH CAROLINA, 29607, (864) 288-8300) TO BE DIAGNOSED. THE FAILURE CODES RETRIEVED INDICATED FAILURES WITH THE CAMSHAFT POSITIONING SENSOR AND CAMSHAFT ADJUSTER. THE CAMSHAFT ADJUSTER AND CAMSHAFT SENSOR WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PREVIOUS PARTS THAT WERE REPLACED, NEEDED TO BE REPLACED A SECOND TIME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *LN*DT CONSUMER STATED FAILURE HAS RECURRED MULTIPLE TIMES.*JB *AS
MY PASSENGER AIR BAG LIGHT WENT OFF ON THE DASHBOARD AND MY HORN NO LONGER WORKS. THIS ALL HAPPENED IN THE SAME MONTH.
WHEN I USED THE HORN MY ENGINE DIED AND CAR WOULD NOT START BACK UP. I WAS DRIVING ON THE HIGHWAY AT THE TIME.
THE LOW BEAMS ON DRIVER AND PASSENGER SIDE HAVE FAILED 12 TIMES AND REQUIRED ME BUYING NEW H7 BULBS. THEY HAVE ON 3 OCCASIONS WENT OUT SIMULTANEOUSLY WHILE DRIVING AT NIGHT ON THE HIGHWAY. THE REAR TAIL LIGHT ALSO RANDOMLY TURNS OFF, REQUIRING OPENING AND SHUTTING THE TRUNK TO GET IT TO COME BACK ON OR SHUTTING OFF THE CAR AND RESTARTING IT TO GET THE TAILLIGHT BACK ON. THIS HAS BEEN OCCURRING SINCE 30K MILES, MY VEHICLE NOW HAS 135K.
I TURNED MY VEHICLE ON AND NOTICED THAT MY HEAD UNIT WOULD NOT TURN ON. SCREEN WAS BLACK. I CHECKED THE FUSES AND ALL THE WIRES AND EVERYTHING WAS NORMAL.
WHILE DRIVING ON A CITY STREET MY CHECK ENGINE LIGHT CAME ON AND STARTED BLINKING THEN STOPPED BLINKING AND IS NOW ON ALONG WITH THE EPC CODE. THIS IS THE 3RD TIME IN 2 YEARS MY VEHICLE HAS DONE THIS SO I KNOW ITS THE IGNITION COILS CAUSING A MISFIRE. MY VEHICLE NOW SHAKES WHEN IM STOPPED AND HAS A TICKING SOUND AT RED LIGHTS, THIS IS VERY UNSAFE AND NEEDS TO BE CORRECTED 3 TIMES IN 2 YEARS IS WAY TO MANY TIMES FOR MY IGNITION COILS TO BE REPLACED.
RADIO JUST STOPPED WORKING ALL OF A SUDDEN CHECKED WIRES AND FUSES WHICH WERE GOOD CAN'T SEEM TO FIND WHAT THE PROBLEM IS.
HORN DOESN'T WORK ON THE STEERING WHEEL. AIR BAG LIGHT FREQUENTLY FAILS TO INITIALLY ILLUMINATE WHEN FIRST STARTING THE CAR. CRUISE CONTROL DOES NOT WORK. ONE WOULD BELIEVE THERE IS A CLOCK SPRING ISSUE. HOW MY SPECIFIC JETTA WAS NOT INCLUDED IN THE ORIGINAL RECALL OF CLOCK SPRINGS IS CONCERNING.
2 MONTHS AGO KEY GOT STUCK IN IGNITION WOULD NOT TURN OFF. THE KEY WILL NOT T URN TO OFF POSITION AND CAR KEEPS RUNNING. IT HAPPENED 2 MORE TIMES THEN YESTERDAY IT HAPPENED 5 TIMES. CAR HAD TO BE STALLED MANUALLY IN ORDER FOR IT TO STOP RUNNING. THE KEY WOULD THEN COME OUT OF IGNITION. THIS IS BECOMING A MAJOR SAFETY ISSUE. AM TAKING TO DEALER TO GET FIXED HOPEFULLY
IGNITION/KEY WILL NOT TURN BACKWARDS TO TURN THE CAR OFF. IT ACTS AS IF IT IS JAMMED OR STUCK. I'VE HAD TO LEAVE THE VEHICLE RUNNING FOR 15-30 MINS WITH SEVERAL ATTEMPTS TO TURN IT OFF. THIS HAS HAPPENED AT LEAST 5 TIMES IN THE LAST 2 MONTHS.
FIRST FEW TIMES MY KEY GOT STUCK IN THE IGNITION WITH THE CAR ON AND WOULD NOT TURN OFF FOR A LONG TIME. NOW I CAN PUT THE KEY IN BUT WONT LET ME TURN IT ON. MY CONCERN IS IF MY CAR FINALLY TURNS ON AND THE KEYS GETS STUCK AGAIN AND CANT TURN OFF MY VEHICLE. THE PROBLEM STARTED SO I LOOKED UP MY RECALLS AND GOT ONE RECALL DONE THIS MONTH ON THE MICRO SWITCH THEN MY CAR WAS OK FOR A FEW DAY AND JUST STARTED MESSING UP AGAIN. NOW MY CAR WILL NOT TURN ON AT ALL. *TR
AFTER DRIVING FOR 1 HOUR OR MORE ON THE HIGHWAY, THE CAR DOES NOT HAVE THE POWER TO ACCELERATE WHEN DRIVING AT SLOWER SPEEDS AND LOSES CONTROL OF THE SPEED. AFTER DRIVING 3 HOURS OR MORE, THE CAR WILL DO THE SAME WHILE STILL ON THE HIGHWAY. THE CAR IS NOT ABLE TO MAINTAIN SPEED IN HEAVY TRAFFIC AND BECOMES IMMEDIATELY DANGEROUS.
KEY IS GETTING STUCK IN THE IGNITION AND VERY HARD TO TURN AFTER YOU GET IT LOOSE. *TR
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO PLATINUM VOLKSWAGEN - SALES (340 W OLD COUNTRY RD, HICKSVILLE, NY 11801) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
DRIVING THIS VW JETTA TDI 2011 ON THE 605 FREEWAY SOUTH IN LONG BEACH WHEN THE YELLOW GLOW PLUG LIGHT STARTED LINKING. CAR LOST POWER. WOULD NOT ACCELERATE, I ROLLED OUT OF THE FREEWAY TO AN EXIT. AFTER THIS ENGINE STOPPED. CAR WOULD NOT START ANYMORE.I CALLED VW CARE TO START A CLAIM BECAUSE THIS CAR BELONGS TO THE DIESEL GATE SCANDAL. TO MY BAD LUCK, I FOUND OUT A FEW WEEKS AFTER I BOUGHT THIS CAR, 12/17/2019, THAT THEY HAD MANY REPAIRS MADE AND ALSO THAT THE FUEL PUMP WILL GO BAD AND THE REPAIR COST THOUSANDS OF DOLLARS. THE LADY OF VW CARE, (800)822-8987 TOLD ME THAT MY WARRANTY FOR THE FUEL PUMP EXPIRED AT 174,620. SHE ASKED ME WHATS THE CURRENT MILEAGE. THAT IS 174,847. SO SHE SAID MY CAR IS NOT COVERED ANY MORE. I STILL ASKED HER TO PUT IN A CLAIM. SHE GAVE ME THE FOLLOWING CLAIM NUMBER:[XXX]. I JUST FEEL VERY SUSPICIOUS AFTER THEY HID SO MUCH INFORMATION BEFORE DURING THE SCANDAL FOR MY CAR TO DIE EXACTLY A FEW HUNDRED MILES AFTER THIS WARRANTY EXPIRES. THERE ARE THOUSANDS OF THESE CARS OUT THERE. CAN SOMEONE INVESTIGATE BECAUSE WHY WILL MY CAR DIE EXACTLY A FEW MILES AFTER THE WARRANTY EXPIRE. HAVE THEY PLAYED WITH THE COMPUTERS TO DO ANOTHER SIMILAR THING? I HOPE NOT. WHAT I HOPE IS THAT IN GOOD FAITH VW REPAIRS MY CAR AT VW OF GARDEN GROVE HERE IN CALIFORNIA. THAT IS WHERE I MADE AN APPOINTMENT TO TAKE THE CAR MONDAY APRIL 27, 2020. I HAVE JUST HAD THIS CAR FOR 4 MONTHS. :( TO LOOK UP MY CARS WARRANTY UNDER THE DIESEL GATE: HTTPS://WWW.VWDIESELINFO.COM/ INPUT MY VI
IGNITION SWITCH IS STUCK, CANNOT TURN THE IGNITION ON.
CAR WAS IN PARK AND TRIED TURNING KEY TO TURN VEHICLE OFF. THE KEY WILL NOT COME OUT OF THE IGNITION SWITCH AND CAR WILL NOT TURN OFF. DISCONNECTED BATTERY, CAR STILL WOULD NOT TURN OFF. I HAD TO REMOVE FUSE IN ORDER FOR CAR TO TURN OFF. KEY STILL NOT ABLE TO BE REMOVED. CALLED DEALERSHIP AND THEY SAID THIS IS A REOCCURRING PROBLEM WITH JETTAS AND NO RECALL AS BEEN ISSUED.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE ENGINE REVVED WHILE THE BRAKE PEDAL WAS DEPRESSED AND ACCELERATED INDEPENDENTLY CAUSING THE VEHICLE TO CRASH INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS TOWED TO A COLLISION SHOP. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND FILED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 133,708.
TWICE THE CAR JUST STALLS. ON THE ROAD OR IN A INTERSECTION. CAR WAS IN MOTION, ON STREET, AND JUST KILLED, MOTOR SHUT OFF! CHECKING SEVERAL FORUMS THERE HAS BEEN MULTIPLE REPORTS OF DIESELS PRIOR TO 2013 WHERE THE HIGH PRESSURE FUEL PUMP GOES OUT. LUCKLY I DID NOT GET HIT BY ANOTHER CAR.
CAR HAS LESS THAN 44,000 MILES AND RADIO STOPPED WORKING. NO WARNING..JUST STOPPED WORKING.
OVER A PERIOD OF TIME WITH READJUSTING THE DRIVER'S SEAT, IT HAS DISCONNECTED OR COMPROMISED THE AIRBAG WIRING REQUIRING A DIAGNOSTIC TEST TO CONFIRM AS WELL AS REMOVING THE ENTIRE SEAT TO CLEAR THE AIRBAG LIGHT. WITHOUT DOING SO THEY MAY NOT PROPERLY DISENGAGE.
STOPPED WORKING. WIPER MOTOR MALFUNCTION. BLADES STOPPED MID SWIPE, SITTING ON THE WINDSHIELD.
I WAS DRIVING ALONG THE ROAD AND WAS HEARING A ABNORMAL CREEKING SOUND. IT PERSISTED FOR A FEW DAYS AND WENT AWAY. AFTER A FEW WEEKS THE SOUND CAME BACK, BUT THIS TIME MUCH LOUDER. I WAS DRIVING BACK TO MY APPARTMENT AND I HEARD SOME METAL CLINKING AND THEN SAW A PIECE OF METAL BOUNCE DOWN THE ROAD BEHIND MY CAR. PART OF THE SUSPENSION COIL BROKE OFF. THIS WAS ON A CITY STREET, DRIVING STRAIGHT DOWN THE STREET.
DRIVER SIDE OF MY JETTA LIGHTING WENT OFF , I WENT ONLINE TO SEE WHAT CAN BE WRONG WITH IT AND I SEE MANY PEOPLE HAVING THE SAME PROBLEM, THATS UNSAFE, SHOULD BE RECALLED, ITS NOT A FUSE OR LIGHT BULBS ,SO ITS THE WIRE IN, I THINK THIS IS NO SAFE TO BE DRIVING AND SHOULD BE CHECK , LIKE I SAY ITS MANY PEOPLE HAVING THE SAME PROBLEM, THANKS
LEFT SIDE DOOR LATCH MALFUNCTION: UNABLE TO OPEN DOOR FROM LEFT REAR EVEN WHEN CHILD PROTECTION IS DISABLED. COULD BE A SAFETY HAZARD WHEN NEEDING TO EXIT VEHICLE. FAULTY DOOR LATCH ISSUES ARE WELL KNOWN TO OCCUR. THE LATCH ON THIS VEHICLE HAS MALFUNCTIONED FOR THE LAST 5 YEARS. 05
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT VARIOUS SPEEDS, THE VEHICLE HEADLIGHTS FAILED TO ILLUMINATE AND THE HORN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO HERITAGE SUBARU OWINGS MILLS, 9808 REISTERSTOWN RD, OWINGS MILLS, MD 21117, (888)553-0026 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE THEN WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CLOCKS SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
VEHICLE WAS DRIVEN 1.5 MILES AND PLACED INTO P WITH EMERGENCY BRAKE ENGAGED ON A SLIGHT INCLINE IN A PRIVATE DRIVEWAY DURING SNOWY CONDITIONS. SEVEN HOURS LATER, ATTEMPTS TO START THE VEHICLE WAS NOT POSSIBLE BECAUSE KEY WOULD NOT TURN IN IGNITION DUE TO FAILURE OF THE IGNITION LOCK CYLINDER. TWO ORIGINAL KEYS ISSUED BY MANUFACTURER AT TIME OF PURCHASE WERE TRIED IN IGNITION, NEITHER WOULD TURN IGNITION BEYOND ACCESSORY TO ALLOW FOR START OF ENGINE. ATTEMPTS TO LUBRICATE IGNITION LOCK CYLINDER AS RECOMMENDED BY VW SERVICE DEPARTMENT RENDERED NO RESULTS.VEHICLE WAS TOWED BY FLATBED AT OWNER'S EXPENSE TO BE STORED AS REPAIR EXPENSE IS NOT FINANCIALLY FEASIBLE AT THIS TIME. VEHICLE REQUIRES TOWING FOR SERVICE AND NEAREST VW DEALERSHIP IS MORE THAN 100 MILES AWAY. COMPLETE, SUDDEN FAILURE OF IGNITION LOCK CYLINDER CAUSED UNEXPECTED, IMMEDIATE, AND TOTAL LOSS OF USE OF SOLE VEHICLE LEAVING DRIVER STRANDED.
THE CAR RANDOMLY STALLS!!! THIS HAS HAPPENED SEVERAL TIMES AND THE DEALER SAYS NOTHING IS WRONG BECAUSE THERE ARE NO CODES. THIS IS SO DANGEROUS AND I DO NOT FEEL SAFE DRIVING IT. TWICE THE CAR STALLED WHEN SITTING AT A STOP LIGHT AND ONCE WHEN I WAS DRIVING ON THE CITY STREET. IT WILL RESTART AFTER I LET IT SIT. IT ALSO STUTTERS/JUMPS AND DE EXCELLERATES.
THE DOOR LOCKS AT 15 TO 20 MILES AN HOUR LOCK AND UNLOCK THEMSELVES...THE RADIO WHICH ACCORDING TO THE VW DEALERSHIP HAS TO BE REPLACE BECAUSE IF I REPLACE WITH AN AFTER MARKET THEY WILL NOT BE ABLE TO RUN A DIAGNOSTIC TEST ON IT....THEY CLAIM THE RADIO HAS TO BE VW
I HAVE A 2011 JETTA SE 2.5L AUTO PZEV AND WHEN I TURNED ON THE CAR OUTSIDE FROM MY HOUSE, THE CHECK ENGINE LIGHT TURNED ON WITH NO REASON. I PASSED THE SCANNER AND THREW THE CODE P0106. THE CAR WOULD DRIVE WELL, BUT WHEN I RELEASE THE BRAKE AND PRESS GAS, THE CAR WOULDN'T REACT RIGHT AWAY, IT WOULD ACCELERATE SLOWLY AND KICK-IN I SECOND GEAR. THEN THE GEARS INDICATOR (PRND123) DISAPPEARS. I CHANGED THE MAP SENSOR AND WORKS GOOD FOR 3 OR 4 DAY. AFTER THIS THE PROBLEM RETURNS. I SAW A TECHNICAL BULLETIN FROM VOLKSWAGEN COMPANY AND THIS BULLETIN SAYS THAT THE CAR NEEDS AN UPDATE PROGRAMMING. I CALLED TO MY CONCESSIONARY AND THEY SAYS THAT I MUST TO PAY, FIRST FOR THE DIAGNOSIS, AND SECOND FOR THIS UPDATE. I HAVE BEEN INVESTIGATING ABOUT THIS TROUBLE AND TOO MANY OWNERS OF VOLKSWAGEN VEHICLES PRESENTS THIS FAULT, INCLUDING USA AND MEXICO. I GUESS THAT VOLKSWAGEN MUST CORRECT THIS PROBLEM WITH NO CHARGE. ATTACHED THE TECHNICAL BULLETIN 2034012 FROM VOLKSWAGEN.
AT HOME WHILE THE VEHICLE WAS OFF AND STATIONARY, UPON REMOVAL OF THE REAR BENCH SEAT, I DISCOVERED SEVERE BURN MARKS UNDER THE SEAT. AS WELL AS SOME COINS THAT HAVE BEEN CEMENTED IN PLACE BY MELTED PLASTIC. THE BURNED AREA APPEARS TO BE RIGHT ABOVE THE EXHAUST.
I HAVE BOUGHT AN OLDER 2011 VW FOR THE FIRST TIME IN CANADA FROM A USED CAR DEALER LOT IN BOLTON, ON. LITTLE DID I KNOW ABOUT VW'S, AS THE CAR WAS BARELY DRIVEN. NOW IN MY CAR GARAGE AND I MOVED TO THE US. I HAVE RECEIVED SEVERAL LETTERS STATING THAT THERE IS A RELAY SWITCH PROBLEM AND THERE IS NO FIX AVAILABLE FOR THIS CAR. IN LAY MAN'S TERMS, THE CAR KEYS CAN BE TAKEN OUT WITHOUT THE CAR BEING IN "PARKING" POSITION. 1800 NUMBER WAS GIVEN TO ME AND I AM GIVEN A RUNAROUND. THE NUMBER IN THE LETTER STATES CALL THIS NUMBER, AND THEY GIVE ME A RUNAROUND SAYING CALL VW CANADA, THERE IS NO MENTION TO CALL THAT NUMBER. I WANT THE DEALER TO TAKE THE CAR BACK AND GIVE ME A BOOK VALUE OF THE VEHICLE. NO RECOURSE TO THIS ISSUE SO FAR. AS THEY ARE DODGING TO RESOLVE ISSUE WITH CUSTOMERS FOR RELAY SWITCH PROBLEM, YET I CONTINUE TO GET THEIR LETTERS INFORMATING THE CAR HAS BECOME "NON-COMPIANT AS PER NORTH AMERICAN STANDARDS. WHEN I BOUGHT THE CAR, THE CAR HAD AN ALARM GOING OFF WITHOUT THE CAR KEY IN IGNITION. DEALER ADVISED TO TAKE THE BATTERY OUT. IT COULD BE THE RELAY SWITCH PROBLEM. SOMEONE HAS TO BE RESPONSIBLE FOR MAKING THESE FAULTY CARS? COMPLIANCE RECALL 37 M2.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE SUN ROOF GLASS CRACKED WITHOUT WARNING WHILE DRIVING 60 MPH. THERE WERE NO INJURIES. THE CONTACT PLACED PLASTIC OVER THE SUN ROOF TO COVER THE DEFECTIVE PARTS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
ON 05/22/2019 AROUND 6 PM, MY WIFE PARKED THE CAR (VW JETTA, 2011 WAS STATIONED IN PARKING MODE), TURNED THE CAR OFF AT 309 SMITH STREET, NEWARK, NJ 07108, THEN SUDDENLY THE CAR ROLLED BACK THE DOWNHILL, CROSSED SMITH STREET TO HIT OUR NEIGHBOR CAR ON THE RIGHT SIDE, A BLACK HONDA ACCORD PARKED IN FRONT OF 310 SMITH STREET (A ONE WAY STREET). A POLICE COMPLAINT WAS NOT FILED. I SPENT ALMOST $500.0 TO PARTIALLY FIX MY NEIGHBOR CAR. WE WERE LUCKY THAT ANOTHER CAR WAS NOT DRIVING BY, NOR A PEDESTRIAN WALKING BY. WE DIDN'T THE CAUSE OF THE INCIDENT, BUT FOUND IT WEAR. ALMOST 3 WEEKS BEFORE, ALSO, MY WIFE COME BACK FROM THE GROCERY STORE, SHE PARKED THE CAR, TURNED THE CAR OFF, WENT OUT AND REMOVED THE GROCERY FROM THE TRUNK, AND SUDDENLY THE CAR ROLLED BACK TO CRUSH THE GROCERY ITEMS ON THE FLOOR AND ROLLED OVER RIGHT FOOT
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL PER NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. UPON CALLING NHTSA, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
THERE ARE MULTIPLE LIGHTS ON THE DASHBOARD. THE ABS, BRAKE, TRACTION CONTROL, AIRBAG, AND TIRE PRESSURE LIGHT ARE ALL ON WHEN STARTING THE CAR AND STAY ON. THE TPMS LIGHT SOMETIMES SHUTS OFF BUT SOMETIMES IT DOESN'T. THERE IS A SIMILAR PROBLEM ON 2006-2010 JETTAS AND THERE WAS A RECALL THAT RESOLVED A SIMILAR PROBLEM.
THE LOW BEAM HEAD LIGHTS WENT COMPLETELY OUT WHILE DRIVING AT NIGHT. I CHECK THE FUSE AND CHANGE THE LOW BEAM BULBS AND STILL NOT WORKING.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED ON AN INCLINE, IT ROLLED BACKWARDS. THE CONTACT STOPPED THE VEHICLE WITH THE EMERGENCY BRAKE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO STATED THAT THE KEY FELL OUT OF THE IGNITION WHEN THE VEHICLE WAS NOT IN PARK OR TURNED OFF. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (ELECTRICAL SYSTEM, STEERING). THE CONTACT CALLED BOZZANI VOLKSWAGEN AT 626-967-6325 (LOCATED AT 528 S CITRUS AVE, COVINA, CA 91723) AND WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. ADDITIONALLY, IN 2017, WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE THAT STOPPED ABRUPTLY. THE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING INDICATOR ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A CONCUSSION AND STRUCK HER CHEST ON THE STEERING WHEEL. THE CONTACT ALSO SUSTAINED NECK AND BACK INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DAMAGED, BUT NOT TOTALED. THE VEHICLE WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE CONTACT WAS PROVIDED A CASE NUMBER. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
I STARTED UP MY CAR AND WAS DRIVING FROM WORK, ALL OF A SUDDEN I SEE A BUNCH OF MY WARNINGS LIGHT APPEAR ON THE DASHBOARD ALL AT THE SAME TIME. I WAS DRIVING IN ALEXANDRIA CITY AND THE CARE WAS IN MOTION WHEN THE LIGHTS APPEARED. THE TIRE PRESSURE LIGHT, TRACTION CONTROL, ABS, AND EVEN THE AIR BAG LIGHT. 3 DIFFERENT SYSTEM HAVE FAULTS IS A CONCERN TO MY SAFETY. I WENT TO A MECHANIC TWICE AND THEN THE DEALERSHIP, FOUND OUT THAT THE REAR ABS SENSOR NEEDS TO BE CHANGED TO GET RID OF ABS AND TRACTION CONTROL. AFTER THAT WAS PART WAS CHANGED AND THE FAULT CODE WAS CLEARED THE TRACTION CONTROL AND TIRE PRESSURE STILL REMAINED. AIR BAG LIGHT CODE WAS CLEARED TOO. AFTER A MONTH DRIVING ALL OF THOSE SAME LIGHT REAPPEARED AGAIN AFTER I STARTED UP MY CAR, I WAS STATIONARY WHEN THE LIGHTS REAPPEARED AND WAS ABOUT TO DRIVE IN CITY. THE LIGHTS DID NOT GO AWAY AFTER DRIVING. A BIG JOB NEEDS TO BE DONE IN WHICH THIS IS AN MANUFACTURER ERROR WHICH VW NEEDS TO TAKE CARE OF. I'VE SPENT CLOSE TO $1100 OF PART AND LABOR AND THIS PROBLEM STILL REMAINS. I AM CONCERNED FOR MY SAFETY IF THE ELECTRONIC SYSTEM MIGHT CAUSED MY AIR BAGS TO DEPLOY OR TRACTION CONTROL MAY NOT ASSIST ME WHILE DRIVING. THE FIRST INCIDENT OCCURRED LATE JULY AND THE SECOND OCCURRED SEPTEMBER 6.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V615000 (STEERING, ELECTRICAL SYSTEM). THE CONTACT CALLED AUTOBARN CITY VOLKSWAGEN AT 773-794-7800 (LOCATED AT 5330 W IRVING PARK RD, CHICAGO, IL 60641) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE IGNITION KEY OFTEN PULLED OUT EVEN WHEN THE GEAR WAS IN NEUTRAL, WHICH COULD CAUSE THE VEHICLE TO ROLL DOWN FROM AN INCLINE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 34,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS, TRACTION CONTROL, BRAKE, AND AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. THE MECHANIC, HOWEVER, INFORMED THE CONTACT THAT THE FAILURE MAY BE DUE TO THE ABS CONTROL MODULE. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
MY PROBLEM BEGAN WHEN I WAS DRIVING DOWN THE ROAD AT 55MPH AND MY CAR INFORMATION CENTER AND RADIO ALL WENT BLACK WITH NO WARNING OR CAUTION BEFORE.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2011 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →