Page 14 of 18 · complaints 651–700 of 889

2009 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Electronic Stability Control (esc)
Filed Jun 2, 201115,800 milesPA

MY JETTA GLI STALLED ON ME WHILE I WAS ON THE HIGHWAY IN 5TH GEAR. THE EPC WARNING LIGHT CAME ON PRIOR TO THE CAR STALLING. I WAS UNABLE TO START THE CAR AFTER. *TR

Engine and Engine Cooling › Engine
Filed May 31, 201118,000 milesIL

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT WAS DRIVING 30 MPH WHEN THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSTICS OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.

Power Train › Clutch Assembly
Filed May 28, 201161,000 milesMD

POWER TRAIN:CLUTCH ASSEMBLY 2009 VOLKSWAGEN TDI 18000 MILES AND AGAIN AT 61000 THOUSAND MILES. JUST SHOULD NOT BE... ONE UNDER WARRANTY ONE NOT. 2 REPLACED MEANS POOR DESIGN ON VOLKSWAGENS PART. I SHOULD NOT HAVE HAD TO PAY. *TR

Fuel System, Diesel
Filed May 27, 2011MS

CHECK ENGINE LIGHT ON AND GLOW PLUG LIGHT FLASHES. THERE IS A FLUTTER IN ENGINE RPM. ALSO THERE ARE METAL SHAVINGS IN FUEL FILTER. THE DEALER "DEAN MCCRARY VW" SAID CAR NEEDED EXHAUST TEMP SENOR AND IT DID FIX LIGHTS THAT WERE COMING ON. AS FAR AS METAL IN THE FUEL THEY TOLD ME THEY DIDN'T SEE ANY JUST TO KEEP DRIVING IT UNTIL THERE WAS A PROBLEM???. I HAVE A JAR OF THE FUEL THAT CAME OUT OF THE FUEL FILTER! OBVIOUSLY THERE WAS SOME SORT OF ISSUE METAL SHAVINGS IN FUEL FILTER CANNOT BE NORMAL. OBVIOUSLY THERE WAS NOT GOING TO BE METAL IN FUEL FILTER AT THIS POINT BECAUSE I HAVE CLEANED IT BEFORE BROUGHT INTO THE SHOP. BUT I TOLD THEM IT WAS FULL OF METAL AND I HAD A SAMPLE OF FUEL THEY COULD LOOK AT. THEY JUST SAID KEEP DRIVING IT AND WAIT UNTIL SOMETHING HAPPENS? I BELIEVE THEY HAVE A FUEL PUMP PROBLEM I DON'T UNDERSTAND WHY I SHOULDN'T GO AHEAD AND REPLACE THE FUEL PUMP IF ITS PUMPING METAL INTO MY FUEL SYSTEM. *TR

Electrical System
Filed May 26, 201173,000 milesFL

I HAVE A VW 2009 JETTA 2.0T WOLFSBURG SERIES, AND IT HAS BEEN HAPPENING STALLINGS FROM NOTHING. A LOT OF TIMES WHEN I START THE CAR, IT STALLS BY ITSELF FROM NOTHING AND SOMETIMES WOULD NOT START AGAIN. YESTEDAY MY WIFE WAS DRIVING ON THE HIGHWAY, AND SUDDERLY THE CAR STARTED TO LOOSE POWER UNITL SHE WAS RUNNING AT 20 MILLES PER HOUR, WHEN FROM NOTHING AGAIN. THE CAR STARTED RUNNING NORMALLY AGAIN. AFTER SHE GOT HOME I TOOK THE CAR FOR A RIDE, AND, ONE MORE TIME NOTHING HAPPENED. SHE DRIVES THE CAR FOR THE MOST OF TIME, BUT I HAD STALLED WITH ME, BUT I WAS ABLE TO RESTART THE CAR RIGHT WAY. HOWERVER, LOSING POWER ON THE HIGHWAY IS A NEW EVENT, AND I THINK IS "VERY DANGEROUS". I HAD BEEN AT THE VW DEALERSHIP THAT I BOUGHT THE CAR, WICH IS REEVES IMPORTS AT TAMPA, FLORIDA. WHEN WE TOOK THE CAR THERE FOR THE SCHEDULED MAINTENANCE, THEY WERE NOT ABLE TO FIND OUT WHAT HAPPENED WITH THE CAR. IN FACT, THE CAR WORKS PERFECTLY, BUT IT CONCERNS ME A LOT THAT WE HAVE A CAR THAT CAN STALL FROM NOTHING. I AM AWARE THAT NTHSA HAVE RECEIVED A LOT OF COMPLAINS ABOUT THESE EVENTS, AND I AM PRETTY SURE THAT VW KNOWS ABOUT THE PROBLEM, BUT IT DOES MAKE ME WORRY, WHEN NOBODY DOES NOTHING ABOUT THAT SITUATION. WHAT DO THEY WANT HAPPEN? A EVENT THAT CAN CAUSE AN ACCIDENT WITH FATAL VICTIMS?. I THINK THE GOVERNMENT HAS TO TAKE CARE THAT SITUATION FOR THE SAFETY OF THE PEOPLE THAT HAD PURCHASED THAT VEHICLE. *TR

Engine and Engine Cooling › Exhaust System
Filed May 24, 201139,000 milesCT

RANDOM ENGINE FAILURE WHILE CAR IS IN GEAR, ENGINE LIGHT COMES ON AND VW ERROR CODE SAYS EXHAUST FLAP MALFUNCTION. *TR

Fuel System, Diesel
Filed May 23, 201145,000 milesIL

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA DIESEL TDI. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE VEHICLE SUDDENLY STALLED WITH THE ILLUMINATION OF A WARNING LIGHT. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE AND IT WAS TOWED TO THE DEALER. THE VEHICLE WAS INSPECTED BY THE DEALER AND THEY ADVISED HIM THAT THE FUEL WAS CONTAMINATED. THE VEHICLE WAS REPAIRED FOR THE ENTIRE FUEL SYSTEM. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 45,000. THE VIN WAS UNAVAILABLE.

Power Train
Filed May 16, 201168,000 milesWV

MY 2009 JETTA TDI ENGINE STARTED RUNNING ROUGH WHEN I PUSHED THE CLUTCH IN WHILE TURNING INTO A PARKING LOT 3 WEEKS AGO. I COASTED TO A PARKING SPOT AND TURNED OFF THE IGNITION. I STARTED THE CAR BACK UP IMMEDIATELY TO SEE IF IT WAS GOING TO BE OK AND IT SOUNDED GOOD SO I SHUT IT OFF. WHEN I RETURNED ABOUT 45 MINUTES LATER, THE CAR STARTED BUT SOUNDED LIKE IT WAS RUNNING ON ONLY ONE OR TWO CYLINDERS AND THEN DIED. I CALLED A TOW TRUCK AND IT WOULD NOT START AT ALL WHEN HE ARRIVED. THE DEALER ASKED IF I HAD EVER RUN GASOLINE THROUGH IT. I SAID 'NO, WHY WOULD I DO THAT?' HE SAID THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED AND THAT VW WOULD PAY FOR THIS 'ONE TIME' EVEN THOUGH THE WARRANTY HAS RUN OUT. WELL, IF THEY ARE AT FAULT THIS TIME, THEY WILL BE AT FAULT THE NEXT TIME TOO. MY CONCERN IS THE NEXT TIME. I DRIVE ON A 70 MPH INTERSTATE 90 MILES ROUND TRIP TO WORK 5 DAYS A WEEK. WHAT ARE THE CHANCES THAT I WILL BE LUCKY ENOUGH THAT IT DID NOT HAPPEN IN TRAFFIC AT THAT SPEED THE FIRST TIME AND JUST WHERE WILL I BE WHEN IT HAPPENS AGAIN? IF THEY ARE REPLACING THIS SHREDDED HIGH PRESSURE FUEL PUMP WITH THE SAME MODEL MADE OF THE SAME MATERIALS, IT WILL HAPPEN AGAIN. IS THERE ETHANOL BEING PUT INTO DIESEL IN THIS COUNTRY? WHAT ABOUT THE ADDITIVES TO DIESEL THAT ARE NECESSARY FOR LUBRICITY THAT ARE PUT IN BY THE DIFFERENT COMPANIES? IS ONE OR MORE TYPES OF THESE THE CULPRIT? THIS PROBLEM IS ALL OVER THE INTERNET AND I HOPE THAT VW CAN COME UP WITH A PERMANENT SOLUTION BEFORE S

Fuel System, Diesel
Filed May 15, 201151,740 milesMD

I WAS DRIVING THE VEHICLE AND IT SUDDENLY STARTED TO LOSE POWER AND WITHIN SECONDS STOPPED COMPLETELY. THE VEHICLE FAILED TO START SO I HAD IT TOWED TO A REPAIR SHOP. ON INSPECTION THE MECHANIC FOUND METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM INCLUDING THE FUEL INJECTORS. ON FURTHER INSPECTION IN WAS DISCOVERED THAT THE HIGH PRESSURE FUEL PUMP (HPFP) HAD FELL APART INTERNALLY SENDING METAL BITS ALL THROUGHOUT THE FUEL SYSTEM CAUSING THE VEHICLE TO SHUTDOWN. THE ENTIRE FUEL SYSTEM WAS REPLACED INCLUDING THE THREE FUEL PUMPS(ONE IN THE FUEL TANK, AND THE OTHERS AT THE ENGINE COMPARTMENT INCLUDING THE HPFP), FUEL LINES, INJECTORS, FUEL RAIL, FUEL FILTERS, AND ALL THE SENSORS IN THE FUEL SYSTEM. BASICALLY ANYWHERE THE FUEL FLOWED THROUGH HAD TO BE REPLACED. THE FUEL TANK WAS NOT REPLACED BUT THOROUGHLY CLEANED. ALL THE OLD PARTS ARE IN MY POSSESSION AND SHOW THE GROUND UP METAL THROUGHOUT. *TR

Engine and Engine Cooling
Filed Apr 26, 2011CA

2009 VW JETTA. CONSUMER STATES PROBLEM WITH ENGINE LINE *TGW THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE STALLED. *JB

Power Train › Automatic Transmission
Filed Apr 25, 201184,600 milesFL

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE MANUFACTURER WAS CONTACTED IN REGARDS TO AN UNRELATED ISSUE WHEN THE CONTACT WAS TOLD TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 09V333000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS OUTSIDE OF THE MILEAGE RANGE OF THE RECALL AND WOULD NOT BE REPAIRED UNDER THE TERMS OF THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,600.

Fuel System, Diesel
Filed Apr 25, 201145,563 milesWA

MY JETTA HAS BEEN STUMBLING EVERY ONCE IN AWHILE FOR QUITE SOME TIME NOW. JUST A COUPLE DAYS AGO IT HAS BEGUN STALLING ALTOGETHER AND I DO NOT KNOW WHAT THE CAUSE IS YET. BASICALLY WHEN I GET TO A CRUISING SPEED OR AM SLOWING DOWN SLIGHTLY WHERE I STILL HAVE MY FOOT ON THE GAS PEDAL BUT AM SLOWING DOWN SLOWLY, THE CAR ALL OF A SUDDEN LOSES ALL POWER AND WHEN I STEP ON THE PEDAL MORE NOTHING HAPPENS. I TAKE IT OFF AND AFTER A SECOND OR SO I STEP ON IT AGAIN AND THE CAR FINALLY ACCELERATES. I AM TAKING IT INTO THE SHOP TODAY TO BE DIAGNOSED. *TR

Power Train › Automatic Transmission
Filed Apr 22, 201154,000 milesCA

TRANSMISSION SLIPS OR FAILS TO ENGAGE IN REVERSE. *TR

Service Brakes, Hydraulic
Filed Apr 22, 201114,900 milesCA

EXCESSIVE WEAR IN BRAKE PAD AT UNDER 15,000 MILES. BOTH FRONT PADS ARE APPROX 75% OF 'NEW', THE RIGHT REAR PAD 75%+ OF 'NEW', BUT THE LEFT REAR (LR) IS NOW VERY CLOSE TO METAL-ON-METAL WITH ROTOR. DEALER SERVICE ON 3-10-11 @ 14, 281 MILES INDICATED 3MM REMAINING ON REAR (DIDN'T SPECIFY LEFT OR RIGHT OR BOTH, BUT ESTIMATE WAS TO REPLACE BOTH). WHEN I WENT TO REPLACE REAR PADS (NOW @ 14,990 MILES), IS WHEN I FOUND OUT THAT ONLY THE LR IS AFFECTED, AND MORE IMPORTANTLY IT IS COMPLETELY WORN. LOST APPROX 3MM IN 700 MILES OF EASY DRIVING? INTERNET SEARCHES TURNS UP MULTIPLE SIMILAR OWNER COMPLAINTS OF UNREASONABLY EXCESSIVE (IN TERMS OF MILES UNDER EASY DRIVING) AND UNEVEN (IN TERMS OF ONLY ONE PAD BEING AFFECTED) WEAR IN PADS, POSSIBLE HAVING TO DO WITH CALIPER 'STICKING' (WHETHER IN CONNECTION WITH HAND BRAKE OR OTHERWISE). INDEPENDENT FOREIGN AUTO SERVICE FACILITY CONFIRMS THAT THERE IS MORE OF A PROBLEM THAN JUST WITH THE PAD ITSELF. *TR

Engine and Engine Cooling
Filed Apr 21, 201139,000 milesOH

EGR VALVE FAILURE ON 2009 VOLKSWAGEN SPORTWAGEN TDI - AT 38000 MILES THE EMISSIONS CHECK ENGINE LIGHT CAME ON IN MY CAR, AND THE MECHANIC DIAGNOSED IT AS AN EGR VALVE PROBLEM. THIS IS A REQUIRED PART OF THE EMISSIONS CONTROL SYSTEM, AND VOLKSWAGEN HAS DECLINED TO OFFER A FIX FOR IT. *TR

Engine and Engine Cooling › Engine › Diesel
Filed Apr 20, 201183,500 milesFL

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN TDI. THE CONTACT STATED WHILE DRIVING 75 MPH, HE BRIEFLY LOST ENGINE POWER. THERE WERE NO WARNING LIGHTS ILLUMINATED AND AFTER PUMPING THE ACCELERATOR PEDAL, THE ENGINE RESUMED POWER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 83,500.

Engine and Engine Cooling › Exhaust System
Filed Apr 11, 201137,000 milesMI

2009 TDI JETTA EXHAUST FLAP FAILURE JUST AFTER WARRANTY EXPIRATION. THE LOCAL DEALER INDICATED THIS IS A COMMON PROBLEM PRIOR TO THE REDESIGN ON THE EXHAUST FLAP (CHANGE FROM ALUMINUM TO STAINLESS STEEL). DEALER WANTS $600.00 TO REPLACE THE PART. UPON INSPECTION OF THE FLAP, THE MECHANICS OF THE FLAP (NOT THE MOTOR OR SENSOR PORTION), BUT THE FLAP ITSELF HAVE BOUND UP. NUMEROUS ACCOUNTS OF THIS ISSUE WERE FOUND ON-LINE. *TR

Fuel System, Diesel
Filed Apr 4, 201110 milesIL

AUTOMOBILE STALLING, ROUGH RUNNING, LOSS OF POWER, HARD START. HAPPENS ALL THE TIME WITH TEMPERATURE'S ABOVE 40 DEGREES F. HAPPENED FROM THE DAY I TOOK IT OFF THE LOT. HAVE HAD IT IN TO VW MULTIPLE TIMES, COMPUTER "RE-FLASHED" NOBODY KNOWS WHAT IS GOING ON. FROM WHAT I READ ON TDI FORUM'S IT COULD BE THE HPFP HIGH PRESSURE FUEL PUMP, OR SOMETHING IN THE EMISSIONS THAT JUST IS NOT RIGHT. THIS IS VERY DANGEROUS BECAUSE I HAVE HAD THE STALL HAPPEN ON THE HIGHWAY. THE NTSB NEEDS TO GO AFTER VW ASAP TO GET A RECALL ON THESE VEHICLES, IF THE HPFP FAILS IT IS A 10K FIX, THAT IS 50% OF THE VALUE OF THE CAR, UNACCEPTABLE. *TR

Service Brakes, HydraulicCrash
Filed Apr 4, 20119,000 milesCA

2009 VOLKSWAGEN JETTA REAR BRAKE DEFECT CAUSES UNSAFE DRIVING CONDITIONS. CAR WAS INVOLVED IN AN ACCIDENT (MINOR) WHERE BRAKING WAS SUSPECTED CAUSE AT 9000 MILES. BOUGHT NEW 2009 JETTA. HAVE DRIVEN IT 20,000 MILES. AT BOTH 10,000 MILE CHECK UPS IT WAS DETERMINED THAT THE REAR BRAKES WERE WORN TO DANGEROUS LEVELS. VW REPLACED FIRST SET NOW ARE MAINTAINING THAT THERE IS NO PROBLEM AND 10K IS THE RIGHT MILAGE TO REPLACE BRAKES. CONCERN IS THAT MANY PEOPLE WOUDL NOT EXPECT TO REPLACE BREAKS AT 10K MILES, ESPECIALLY ON THE REAR BRAKES. COULD LEAD TO DANGEROUS STOPPING CONDITION. *TR

Fuel System, Gasoline
Filed Apr 4, 201128,300 milesTX

DRIVING TO THE NEIGHBORHOOD POST OFFICE, THE CAR STALLED WITH THE GLOW PLUG LIGHT COMING ON AS WELL AS "ENGINE FAULT" BEING DISPLAYED ON THE DISPLAY. THE CAR WOULD NOT START AND WAS TOWED TO THE DEALERSHIP. IT WAS DETERMINED THE FUEL PUMP FAILED AND METAL PARTICULATES WERE FOUND THROUGHOUT THE FUEL SYSTEM. DEALERSHIP REPLACED PUMPS, HOSES, AND CLEANED OUT OTHER PARTS FUEL MAY HAVE TOUCHED (I.E.,FUEL TANK) AND COVERED THE WORK UNDER WARRANTY. THE SERVICE MANAGER INFORMED ME IT WAS OVER $4,000 WORTH OF PARTS ALONE. HE DID CONFIRM THE FUEL PUMP IS COVERED UNDER THE POWERTRAIN WARRANTY.

Engine and Engine Cooling
Filed Apr 2, 201154,000 milesCT

TODAY IS APRIL 2, 2011. I WAS DRIVING MY 2009 JETTA TDI ON THE HIGHWAY WHERE MY ENGINE DIED ON ME RIGHT BEFORE MY COIL LIGHT WENT OFF WHILE DOING 60+ MILES. I HAD MY CAR TOWED TO THE VW DEALERSHIP IN STRATFORD CT. WHILE WAITING I STARTED TO LOOK UP ANY INFORMATION ON ISSUES RELATED TO MINE BECAUSE MY CAR TURNED ONLY 2 YEARS OLD MARCH 15 2011. I HAD HEARD ON THE RADIO ON CAR TALK THAT TDI WERE SHUTTING DOWN ON THE HIGHWAYS AND THAT IT WAS BEING LOOKED INTO BY THE NHTSA. I ALSO READ DOZENS OF OTHER STORIES ONLINE WITH RELATED ISSUES WHICH IN THE END COST THEM A FEW THOUSAND TO TEN THOUSAND TO FIX ON RELATIVELY NEW CAR. I HAVE READ IT IS DUE TO HPFP NEEDING TO BE REPLACED WHICH WAS DAMAGED WHEN FUELED UP WITH INCORRECT FUEL. BASICALLY VW IS SAYING THAT METAL PARTICULATES ARE IN THE FUEL FILTERS AND SYSTEM DUE TO PUTTING GAS INSTEAD OF DIESEL. THEY ARE TELLING THIS SUPPOSED CATCH ALL TO EVERYONE WITH THIS ISSUE. I HAVE NEVER PUT ANYTHING OTHER THAN DIESEL INTO MY CAR. THE WARRANTY IS ONLY GOOD UP TO 50K. I AM AT 54K. THIS IS AN ON GOING ISSUE FOR JETTA TDI OWNERS AND WILL CONTINUE TO BE AN ISSUE WHEN THE MILEAGE CLIMBS. THIS IS ALSO A SAFETY ISSUE THAT I TAKE PERSONALLY DUE TO A CHILD BEING IN THE CAR AT THE TIME OF THE BREAK DOWN IN THE MIDDLE OF THE HIGHWAY. I WANTED TO WRITE IN CONCERN FOR MY OWN ISSUES WITH THIS AND OTHER CT JETTA TDI OWNERS OF CT/USA. I DON'T KNOW IF YOU CAN HELP BUT I WANTED TO TRY. THANK YOU VERY MUCH FOR YOUR TIME. *TR

Service Brakes, Hydraulic
Filed Apr 2, 201145,000 milesPA

1) ABS/ESP LIGHTS CAME ON WHILE CRUISING AT HIGHWAY SPEEDS. 2) DIAGNOSED AS AN INTERNAL ELECTRICAL FAILURE OF THE ABS HYDRAULIC PUMP. ABS AND ESP INOPERABLE. 3) HYDRAULIC PUMP MUST BE REPLACED FOR A SHOCKING $2,800! *TR

Unknown or Other
Filed Mar 29, 201118,000 milesVA

VW JETTA 2009 STALLS AND ENGINES DIES WHILE DRIVING. LOST ABILITY TO STEER VEHICLE - ABLE TO COAST TO SIDE OF ROAD. CAR TOWED TO VW DEALERSHIP AND THEY HAVE BEEN UNABLE TO RECREATE THE PROBLEM. CONCERNED IF THIS HAPPENS ON MAJOR ROAD AND LOSS OF STEERING COULD RESULT IN ACCIDENT.

Power Train
Filed Mar 22, 201117,305 milesCA

ENGINE ABRUPTLY STALLED ENTERING LARGE MULTI-LANE INTERSECTION, AS ENGINE REPAIR LIGHT CAME ON. SUDDENLY INOPERATIVE POWER TRAIN ON THE VEHICLE WITHOUT ANY PRIOR WARNING. TDI DIESEL POWERED VEHICLE. TOWED TO DEALERSHIP AND DIAGNOSED WITH HPFP (FUEL PUMP) & FUEL SYSTEM FAILURE.

Engine and Engine Cooling › Engine
Filed Mar 21, 201170,000 milesCA

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE THEN BEGAN JERKING ABNORMALLY BEFORE STALLING. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.

Fuel System, Diesel
Filed Mar 15, 201127,000 milesIL

VW JETTA TDI HESITTATION AND FUEL SYSTEM FAILURE. *TR

Power Train › Driveline › Driveshaft
Filed Mar 9, 201136,000 milesFL

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR SHIFTED TO NEUTRAL WITHOUT WARNING SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 09V164000 (POWER TRAIN:DRIVELINE:DRIVESHAFT). HE WAS ABLE TO PULL TO THE SIDE OF THE ROAD WHERE HE MANUALLY POWERED THE VEHICLE OFF AND RESTARTED IT AGAIN WHICH ALLOWED THE VEHICLE TO RESET. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE VEHICLE WAS TAKEN TO A DEALER WHO THEY REPLACED THE MECHATRON. THE CURRENT MILEAGE WAS 40,000 AND THE FAILURE MILEAGE WAS 36,000.

Wheels
Filed Mar 9, 201137,000 milesPA

I HAVE 39000 MILES ON MY 2009 VW SPORTWAGEN SE, IN THAT TIME I HAVE REPLACED 5 ALLOY WHEELS THAT WERE DAMAGED BY SMALL TO MEDIUM SIZED POT HOLES. EVERY POTHOLE I HIT, EVEN SMALL ONES, DENT THE WHEELS AND THEY NEED TO BE REPLACED. I HAVE STOPPED BUYING THE ALLOY WHEELS AND NOW REPLACE THE BROKEN WHEELS WITH BLACK STEEL WHEELS, NONE OF THEM HAVE BEEN DAMAGED. *TR

Fuel System, Diesel
Filed Mar 8, 201132,000 milesFL

ON MARCH 6, WHILE DRIVING A 2009 VW JETTA TDI AT APPROXIMATE 70 MPH ON THE HIGHWAY, THE CRUISE CONTROL SHUT OFF, THE GLOW PLUG LIGHT CAME ON, AND AN WARNING THAT READ "ENGINE FAILURE WORKSHOP!" CAME ON. THE CAR WOULD NOT ACCELERATE FASTER THAN 58 MPH AND I PULLED OVER TO THE SIDE OF THE ROAD. THE OWNER'S MANUAL DID NOT INDICATE THE MEANING OF THE GLOW PLUG WARNING LIGHT. I TURNED THE CAR OFF AND RESTARTED IT AND BOTH THE GLOW PLUG LIGHT AND "ENGINE FAILURE WORKSHOP!" LIGHTS WERE OFF. I DROVE THE CAR HOME AND CALLED THE DEALERSHIP THE NEXT MORNING. THE DEALERSHIP SERVICE CENTER INDICATED THAT THE WARNING LIGHT INDICATED THE GLOW PLUG. THE DEALERSHIP STATED THAT I COULD CONTINUE TO DRIVE MY CAR UNTIL A PART THEY ORDERED FOR ME CAME IN UNLESS I EXPERIENCED "DRIVEABILITY" ISSUES, AT WHICH TIME I COULD TAKE IT DIRECTLY TO THE DEALERSHIP. *TR

Engine and Engine Cooling
Filed Mar 7, 201143,000 milesNY

ON MARCH 7, 2011 OUR VOLKSWAGEN JETTA TDI MODEL YEAR 2009 STALLED ABRUPTLY WHILE DRIVING AT LOW SPEED. THIS WAS A FIRST OCCURENCE. *TR

Fuel System, Diesel
Filed Feb 26, 201132,600 milesCT

VEHICLE HAS STALLED TWICE WHILE IDLING, SHORTLY AFTER START-UP. TEMPERATURE IN THE 40S. BROUGHT IT IN TO LOCAL VW DEALER (MONTESI VW, NORTH HAVEN, CT) SERVICE DEPARTMENT. I ASKED THEM TO ADDRESS STALLING AND GIVEN THE OPEN INVESTIGATION BY NHTSA, TO CHECK FOR HPFP FAILURE. THEY ASSURED ME THAT THERE WERE A SERIES OF TESTS THAT THEY WOULD RUN BUT STATED THAT "PEOPLE SEE SOMETHING ON THE INTERNET AND BLOW IT OUT OF PROPORTION." THEY CLAIM THAT THEY PERFORMED AN ECM SOFTWARE UPDATE, WITH THIS SOFTWARE TELLING THE CAR HOW MUCH DIESEL IT NEEDS AT ANY PARTICULAR TIME GIVEN THE CONDITIONS, E.G. TEMPERATURE. THEY CLAIM THAT THEY REPLACED THE FUEL FILTER. WHEN WE ASKED THEM TO CONFIRM THAT THERE WAS NO DEBRIS (OR OTHER SIGN OF IMPENDING HPFP FAILURE) IN THE FUEL FILTER THEY WERE UNABLE TO. THEY REPLIED THAT THEY JUST REMOVE THE FUEL FILTER AND THROW IT AWAY BUT DON'T LOOK AT OR INSPECT IT. I HAVE DRIVEN IT TWICE SINCE PICK-UP, ABOUT 100 MILES. I HAVE YET TO EXPERIENCE FURTHER STALLING. *TR

Fuel System, Diesel
Filed Feb 26, 201159,000 milesNJ

I LEFT MY HOUSE, APPROXIMATELY 8 MILES FROM THE HOUSE I STOPPED AT A LIGHT. WHEN THE LIGHT TURNED GREEN MY ENGINE STALLED, I SAW LOTS OF CARS COMING UP UPON ME AT HIGHWAY SPEEDS. I GOT THE CAR RESTARTED GOT IT TO THE CURB. WHEN THE CAR SHUT DOWN AT THE LIGHT, NO WARNING LIGHTS HAD GONE OFF AT ALL. AS SOON AS I GOT IT STARED ALL THE WARNING LIGHTS FLASHED. I THOUGHT IT WAS DUE TO A COLD TEMPERATURE ISSUE IT WAS 8 DEGREES OUT. I TRIED TO MAKE IT BACK HOME: THE CAR QUIT WORKING APPROXIMATELY 2 MILES FROM MY HOUSE AND, WOULD NOT START ANYMORE. I WAITED A FEW HOURS FOR THE SUN TO COME UP TO WARM UP THE CAR, AND PERFORMED ROAD SIDE SERVICE AND I WAS UNABLE TO RESTART CAR. I HAD IT TOWED TO A LOCAL SHOP. INFORMED HPFP HAD A CATASTROPHIC FAILURE. I WAS INFORMED BY VW TO BRING THE CAR TO THEIR SHOP FOR FURTHER EVALUATION. AT THIS TIME I'M WAITING FOR A RESPONSE? HOPEFULLY THEY STAND BEHIND THEIR PRODUCT, OR ARE THEY JUST ANOTHER CORPORATION THAT DOES NOT CARE FOR ITS CUSTOMERS. RESPONSE FROM VW CONTAMINATED IN FUEL ASKED FOR LAB REPORT WAS DENIED AND TOLD.THEY DREW FUEL FROM THE CAR INTO A GLASS JAR SAW THAT IT WAS CLOUDY AND THERE FORE IT WAS CONTAMINATED. NOT ARE PROBLEM I HAVE THREE MORE YEARS TO PAY ON THE GREEN CAR OF THE YEAR 2009 TDI DIESEL PLEASE HELP US BEFORE SOMEONE DIES. PLEASE START HOLDING THEIR CORPORATION ON STANDARDS INSTEAD OF THEM TAKING ADVANTAGE OF THE PEOPLE. *TR

Fuel System, Diesel
Filed Feb 24, 201142,000 milesIL

WHILE DRIVING 2009 JETTA TDI WITH APPROXIMATELY 42K MILES, GLOW PLUG LIGHTS FLASHED AND THEN RESULTED IN ENGINE FAILURE AND ALL POWER LOSS WHILE DRIVING APPROXIMATELY 70MPH ON HIGHWAY. VEHICLE WAS THEN TOWED TO LOCAL CAR SERVICE. AT FIRST WE WERE TOLD THERE MAY HAVE BEEN CONTAMINATED FUEL THAT CAUSED THIS PROBLEM. ONCE A MECHANIC LOOKED AT IT WE WERE TOLD THERE WERE SHARDS OF METAL THROUGH THE FUEL LINES AND IN THE ENGINE, RESULTING IN REPAIRS UPWARD OF $10,000.00. FURTHERMORE I HAVE THE LAST 25 REPRINTED RECEIPT SHOWING DIESEL WAS THE FUEL PUT IN THIS VEHICLE, FROM A REPUTABLE FUEL PROVIDED. I FEEL THIS MUST BE ADDRESS SOON OR THERE IS GOING TO BE A VERY SERIOUS ACCIDENT. I BELIEVE THAT THIS COULD HAVE BEEN A POTENTIAL ACCIDENT AND WE COULD HAVE BEEN SERIOUSLY HURT IF NOT FOR THE ENGINE LIGHT COMING ON AND US SEEING IT SOON ENOUGH TO GET IT STOP AND UNDER CONTROL. I IMPLORE YOU TO PLEASE CHECK THIS CLOSELY. I SEE I AM NOT THE ONLY COMPLAINT ON THIS ISSUE AND I BELIEVE AS THESE CARS GET 40K TO 50K MILES ON THEM WE WILL SEE MUCH MORE FAILURES. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Fuel System, Diesel
Filed Feb 22, 201131,000 milesIA

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE FUEL LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED AS IT WAS RUSTED. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 32,000. UPDATED 09/02/11*LJ

Fuel System, Diesel
Filed Feb 22, 201142,000 milesMO

I WAS DRIVING A 2009 VW JETTA TDI. I WAS TRAVELING AT A HIGHWAY SPEED (AROUND 65PMH) WHEN SUDDENLY THE ENGINE STOPPED. I ALMOST GOT HIT WHILE TRYING TO SECURE THE VEHICLE TO A SAFE LOCATION. THIS PROBLEM IS VERY UNSAFE. THE ENGINE MALFUNCTION LIGHT CAME ON. THE CAR WOULD NO LONGER TURN ON. I HAD THE CAR TOWED TO A DEALER WHO STATED THAT THE FUEL PUMP WAS SENDING METAL SHARDS THROUGH THE FUEL SYSTEM. THE TOTAL COST IS BETWEEN 6-10K AND THE CAR ONLY HAS 42,000 MILES. *TR

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Feb 22, 201127,450 milesOH

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. WHILE STOPPED AT AN INTERSECTION, THE CONTACT ATTEMPTED TO ACCELERATE FORWARD BUT THE ENGINE STALLED AND HE WAS UNABLE TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONFIRMED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED; THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 37,500 AND THE FAILURE MILEAGE WAS 27,450.

Fuel System, Diesel
Filed Feb 20, 201124,650 milesMD

FRIDAY, FEB 18TH DRIVING HOME, ON A BUSY HIGHWAY, DURING RUSH HOUR, MY VEHICLE STARTED A CLICKING NOISE, MY DASHBOARD LIT UP WITH A MESSAGE 'FLASHING GLOW-PLUG AND CHECK ENGINE LIGHT. SECONDS LATER THE CAR STALLED AND I HAD SECONDS TO GET OUT OF THE TRAFFIC. THE CAR WOULD NOT START. THE CAR CURRENTLY HAS 24,600 MILES. I CALLED VW EMERGENCY TOWING AND IT WAS TAKEN TO THE DEALERSHIP. TODAY SATURDAY THE 18TH I RECEIVED A CALL FROM THE VW DEALERSHIP OF GAITHERSBURG, MD TELLING ME THERE WAS MAJOR DAMAGE IN THE HPFP AND FUEL SYSTEM CAUSED BY CONTAMINATED DIESEL FUEL. I REPLIED THAT I ONLY UTILIZE 2 DIESEL GAS STATIONS; BP AND SUNOCO. I HAVE NEVER PUT ANY OTHER FUEL IN BUT DIESEL AND ONLY FROM A REPUTABLE GAS STATION. NOW THE VW DEALERSHIP IS TELLING ME I MUST PAY FOR REPAIRS THAT WILL EXCEED $7,000.00. *TR

Fuel System, Diesel
Filed Feb 19, 201177,830 milesCA

2009 VW SPORTWAGON TDI. PROPER DIESEL FUEL USED. AT ABOUT 1/4 TANK REMAINING, GLOW PLUG LIGHT WENT ON AND CAR STALLED. TOWED TO DEALER WHO SAID THAT HPFP IMPLODED AND METAL CHIPS IN SYSTEM. ESTIMATED OVER $8000 TO REPAIR. SINCE I AM GOOD CUSTOMER AND HAD 75,000 MI ON CAR, THEY AGREED TO PAY 10%, VW OF AMERICA 85%, AND I HAD TO PAY 5%. THEY VERIFIED THAT DIESEL FUEL WAS IN TANK! *TR

Fuel System, Diesel
Filed Feb 18, 201141,000 milesTX

STARTED CAR TO LET IT WARM UP.. CAME OUT 20 MINUTES LATER AND THE CAR WAS OFF.. HAD THE CAR TOWED TO DEALER TO FIND OUT THAT THE HIGH PRESSURE FUEL PUMP HAS FAILED. THE PUMP SENT METAL INTO THE FUEL SYSTEM. DEALER HAS COVERED REPLACEMENT OF ENTIRE FUEL SYSTEM UNDER WARRANTY. JUST RECEIVED A PHONE CALL FROM THE DEALER STATING THAT THEY ARE NOW HEARING A STRANGE NOISE IN CYL # 1.. WAITING FOR A CALL AT THIS POINT.. *LN

Fuel System, Gasoline
Filed Feb 17, 201137,862 milesIL

WHILE ON CRUISE CONTROL ON I-55 TRAVELING AT 65 MPH GLOW PLUG LIGHT ILLUMINATED, MFD MESSAGE "ENGINE FAILURE WORKSHOP" APPEARED AND ENGINE DIED. ELECTRICAL POWER WAS NEVER LOST. PRIOR TO COASTING TO A STOP ON THE SHOULDER, MFD MESSAGE WENT AWAY. AFTER COASTING TO A STOP TRIED TO RESTART ENGINE, STARTER COULD BE HEARD BUT ENGINE WOULD NOT START. VW SERVICE DEPARTMENT DETERMINED "MECHANICAL INTERNAL FAULT IN HIGH PRESSURE FUEL PUMP. METAL FRAGMENTS FOUND THROUGHOUT FUEL SYSTEM. DIESEL FUEL, MOSTLY FROM INTERSTATE HIGHWAY GAS STATIONS AND STANADYNE DIESEL FUEL ADDITIVE PURCHASED FROM VW DEALERS USED ON EVERY REFILL. ENGINE HAD 37,862 MILES AND WAS PURCHASED NEW FROM A DEALER 23 MONTHS AGO. VW REPLACED THE ENTIRE FUEL SYSTEM.

Fuel System, Diesel
Filed Feb 16, 201112,500 milesNY

2009 VW DIESEL STALLING ISSUES WHEN DRIVING THE CAR.*TR

Fuel System, Diesel
Filed Feb 16, 201129,400 milesGA

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI DIESEL. THE CONTACT STATED THAT AFTER REFUELING THE VEHICLE AND DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE YET THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY ADVISED THE CONTACT THAT HE HAD ADDED REGULAR GASOLINE TO THE VEHICLE AS OPPOSED TO DIESEL, WHICH CAUSED THE FAILURE. THE DEALER REPAIRED THE HIGH PRESSURE FUEL SYSTEM, THE FUEL TANK AND THE CATALYTIC CONVERTER. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,400.

Fuel System, Diesel
Filed Feb 16, 201153,760 milesCA

WAS DRIVING MY 2009 JETTA TDI TO WORK ONE MORNING LAST WEEK WHEN THE CHECK ENGINE LIGHT CAME ON AND THE GLOW PLUG LIGHT WAS BLINKING. THE DASH INDICATOR SAID SOMETHING LIKE ENGINE MALFUNCTION WORKSHOP. I TOOK IT TO THE DEALERSHIP AFTER WORK AND THEY DIAGNOSED THE FOLLOWING: "RECEIVED FAULT FOR PO671A & P0087 GLOW PLUG & FUEL PRESSURE TOO LOW. FOUND REGULATOR LEAKING ON TO GLOW PLUG #4 CAUSING DTC'S FOR GLOW PLUG." I HAD TO HAVE THE GLOW PLUG AND THE FUEL RAIL REPLACED AT MY EXPENSE ($970) SINCE VW WOULDN'T PAY FOR IT AND SAID THE REPAIR WAS NOT UNDER WARRANTY. I RECEIVED THE CAR BACK AFTER THE REPAIR AND THE VERY NEXT DAY, WHILE DRIVING TO WORK, THE GLOW PLUG LIGHT STARTED BLINKING AGAIN FOR AWHILE AND THEN TURNED OFF. SO I WENT BACK TO THE DEALERSHIP AND IT WAS DIAGNOSED AS A P0087 AND THEY SAID IT WAS A BAD HIGH PRESSURE FUEL PUMP - PRESSURE WAS TOO LOW. I CALLED VW OF AMERICA AND LEFT A MESSAGE. VWOA CONTACTED THE DEALERSHIP THE NEXT DAY AND AGREED TO COVER THE BAD FUEL PUMP UNDER WARRANTY. THE HPFP HAD NOT YET BLOWN BUT WOULD HAVE ACCORDING TO THE DEALERSHIP IF I'D KEPT DRIVING WITHOUT HAVING THE INSTANCE OF THE GP LIGHT INVESTIGATED. THIS WOULD HAVE CAUSED A CATASTROPHIC FAILURE OF THE FUEL SYSTEM WITH A COST OF REPAIR BETWEEN $6K - 10K. SINCE WE CAUGHT IT IN TIME, THE COST IS IN THE NEIGHBORHOOD OF $1600. *TR

Fuel System, Gasoline
Filed Feb 16, 201149,000 milesNJ

GLOW PLUG LAMP STARTED BLINKING; RECEIVED ERROR MESSAGE - "ENGINE FAULT". BROUGHT CAR IN FOR SERVICE WHICH TOOK 4 DAYS. APPROXIMATELY TWO WEEKS LATER, THE GLOW PLUG LAMP STARTED BLINKING AGAIN AND THE SECOND TIME, THERE WAS AN ERROR MESSAGE THAT SAID "ENGINE FAULT WORKSHOP!" BROUGHT CAR IN FOR SERVICE AGAIN AND IT REMAINED WITH VOLKSWAGEN FOR 5 WEEKS. I WAS TOLD THAT THE ENTIRE DIESEL FUEL PUMP SYSTEM WAS FAILING AND HAD BEEN CONTAMINATED. VOLKSWAGEN IMPLIED THAT THEY THOUGHT I HAD RECEIVED BAD GAS, BUT I AM EXTREMELY CAREFUL ABOUT MAINTAINING AND FUELING THIS CAR AND CAN SAY WITH 100% CONFIDENCE THAT IT HAS ONLY RECEIVED LOW SULFUR DIESEL FROM REPUTABLE AREA GAS STATIONS. THE FUEL SYSTEM FAILURE DID NOT RESULT IN A CRASH - THIS TIME - BUT IT IS ALSO JUST THE LATEST IN A LONG LINE OF EXTENSIVE PROBLEMS THE CAR HAS HAD SINCE IT WAS PURCHASED NEW, INCLUDING STALLING, ELECTRICAL FAILURES, TRANSMISSION FAILURES, EXTENSIVE LEAKAGE, WATER DAMAGE AND OTHER PROBLEMS.

Engine and Engine Cooling › Engine › Diesel
Filed Feb 15, 201130,000 milesCA

GLOW PLUG INDICATOR SYMBOL FLASHING ON DASHBOARD. I HAD JUST LEFT MY HOUSE SO I DECIDED TO DRIVE AROUND THE BLOCK TO GET BACK TO MY HOUSE TO CHECK ON THE SYMBOL. WITHIN ONE BLOCK THE CAR LOST POWER, THE GLOW PLUG INDICATOR CAME BACK ON (FLASHING) AS DID THE ENGINE WARNING SYMBOL. MY CAR COULD NOW ONLY CLUNK FORWARD AT ABOUT 5 MPH. I MADE IT OVER TO THE CURBSIDE, GRABBED MY MANUAL, AND WALKED HOME. I CALLED THE VW DEALER AND HE SAID THAT HE'D SEEN A COUPLE OF CASES LIKE THIS AND THAT THE CAR WOULD HAVE TO BE TOWED IN." I HAD IT TOWED TO DEALERSHIP (THIS WAS A SATURDAY). ON MONDAY I HEARD THAT THERE WAS A PROBLEM WITH THE FUEL PUMP (HPFP) AND THAT THE WHOLE FUEL SYSTEM WOULD HAVE TO BE REPLACED. LUCKILY, I WAS STILL UNDER WARRANTY. IT'S A VERY EXPENSIVE REPAIR. MORE LUCKILY, THIS POWER FAILURE DID NOT HAPPEN ON THE FREEWAY, WHICH IS WHERE I WAS HEADING. I COULD HAVE BEEN KILLED. PLEASE SEE THIS STRING OF COMPLAINTS ABOUT THE FUEL PUMP FAILURE - WHICH SO FAR VW IS DENYING IS A PROBLEM: HTTP://WWW.TDI-ISSUES.COM/HPFP-CASES-TAC68/. ALSO, PLEASE PURSUE THIS AS A SAFETY ISSUE AND CONSIDER A RECALL. THERE HAS BEEN NO GUARANTEE FROM VW THAT THIS REPAIR WILL NOT STOP THE PROBLEM FROM OCCURRING AGAIN. WHEN MY CAR IS REPAIRED, I WILL STILL FEEL UNSAFE, SINCE VW WILL NOT ADMIT THE PART WAS FAULTY AND WILL NOT CLARIFY THAT THEY HAVE REPLACED THE HPFP WITH A NEW, IMPROVED VERSION.

Fuel System, Diesel
Filed Feb 14, 201110,000 milesNC

MY 2009 VOLKSWAGEN JETTA TDI (AUTOMATIC) HAS STALLED TWICE WHILE LEAVING MY PARKING LOT AT WORK. I HAVE TO GO UP A SMALL HILL TO EXIT THE PARKING LOT. WHEN I CREST THE HILL THE ENGINE STALLS. I MAKE EFFORTS TO KEEP MY FOOT ON THE GAS WHEN I CREST THE HILL AND THE PROBLEM HASN'T HAPPENED SINCE. I CAN'T DO THIS IF CARS ARE COMING. *TR

Vehicle Speed Control
Filed Feb 14, 201111 milesIL

TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI.(NA) THE CONTACT STATED THAT WHILE DRIVING 30 MPH AND MERGING INTO TRAFFIC, THE VEHICLE STALLED SUDDENLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD NOT DUPLICATE THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 11 AND THE CURRENT MILEAGE WAS 30,000.

Fuel System, Diesel
Filed Feb 13, 201157,692 milesMI

ON JAN. 17 2011 I WAS ON A 2 LANE HIGHWAY WITH CRUISE CONTROL SET AT 55 M.P.H. THE VEHICLE SHUDDERED AND SUFFERED AN IMMEDIATE LOSS OF POWER. THE VEHICLE DISPLAY SAID SOMETHING LIKE ENGINE WORKGROUP. THERE WAS ALSO WARNING LIGHT FOR GLOWPLUG AND SERVICE ENGINE. I CONTINUED APPROX. 2 MILES TO WORK WITH LESS POWER AND CALLED VOLKSWAGEN WHO TOLD ME TO HAVE VEHICLE TOWED FOR SERVICE. VEHICLE IS 2009 VW JETTA TDI. SERVICE REPORTS THEY FOUND A MUDDY LOOKING SUBSTANCE AND REPLACED THE EGR VALVE. THE CHECK ENGINE LIGHT WAS BACK ON WITHIN DAYS OF THIS SERVICE BUT HAS NOT BEEN RETURNED AS OF THIS TIME. THIS VEHICLE HAS NEVER HAD GASOLINE IN THE FUEL SYSTEM. *TR

Fuel System, Diesel
Filed Feb 13, 201122,977 milesIL

WHILE DRIVING TO WORK, THE ENGINE MALFUNCTION DASHBOARD LIGHT ILLUMINATED WHILE MAKING A LEFT TURN, TRAVELING ABOUT 20 MPH, WITH SLIGHTLY LESS THAN 1/2 TANK FUEL FROM THE SAME FILLING. THE LEFT TURN WHERE THE MALFUNCTION OCCURRED WAS THE LAST 1/2 MILE OF MY ~15 MILE COMMUTE TO WORK. IMMEDIATELY AFTER OBSERVING THE MALFUNCTION LIGHT, I COULD HEAR A METAL-ON-METAL GRINDING SOUND COMING FROM UNDER THE HOOD. THE ENGINE DID NOT STOP RUNNING THOUGH THE GRINDING NOISE PERSISTED FOR THE REMAINING 1/2 MILE OF MY COMMUTE. AFTER TURNING THE CAR OFF IN THE PARKING LOT, I CONTACTED MY VW DEALER AND INFORMED THEM OF THE PROBLEM. THEY RECOMMENDED I TRY DRIVING THE CAR TO THE DEALER FOR SERVICE, WHICH IS ABOUT 15.5 MILES FROM MY WORKPLACE. I STAYED AT WORK FOR THE NEXT 3 HOURS, AND AROUND MIDDAY SET OFF TO DRIVE THE CAR TO THE VW DEALER. THE CAR STARTED, BUT THE GRINDING NOISE PERSISTED AND THE ENGINE MALFUNCTION LIGHT ILLUMINATED WITHIN 1 MINUTE OF STARTING. AT THE SAME INTERSECTION WHERE THE PROBLEM HAD ORIGINALLY STARTED, 1/2 MILE FROM WORK, I WAS FORCED TO STOP AT A RED LIGHT. WHILE STOPPED, THE ENGINE OPERATION BECAME VERY ROUGH AND THE ENGINE STOPPED RUNNING. I WAS ABLE TO RESTART AND LIGHTLY ACCELERATE WHEN THE LIGHT TURNED GREEN, BUT THE CAR STALLED AFTER ABOUT 10 SECONDS, THOUGH I HAD ENOUGH MOMENTUM TO GET OUT AND PUSH THE CAR INTO A PARKING LOT. I HAD THE CAR TOWED TO THE VW DEALER. THE DEALER REPORTED THAT THEY FOUND SHARDS OF METAL THROUGHOUT THE FUEL SYSTEM, ESPECIALLY IN THE F

Service Brakes, Hydraulic
Filed Feb 12, 201137,800 milesTX

I AM AN AEROSPACE ENGINEERING CONSULTANT. MY 09 JETTA HAD REAR PASSENGER CALIBER, ROTOR, AND BRAKE LINE REPLACE AT 10,000 MILES FOR EXCESSIVE WEAR. 1ST NOTICED WHEN GOING AROUND CORNERS APPLYING BRAKES A DRAGGING EFFECT WOULD COME FROM REAR PASSENGER BRAKE. DEALER COULD NOT GIVE ANY REASON FOR THIS HAPPENING AND REPLACE ROTOR, CALIPER, AND BRAKE LINE AT 10K. SUMMER TIME WEATHER. CAR EXHIBITED THE SMELL OF HOT BRAKES AND RUBBER SEVERAL TIMES BETWEEN THE NEXT FAILURE. THE NEXT FAILURE OCCURRED AT 34000 MILE. DRIVER SIDE ROTOR WAS SO PITTED AND WARPED FROM EXCESSIVE HEAT DEALER REPLACE ROTOR AND CALIPER AND GAVE NO REASON PROBLEM. SUMMER TIME WEATHER. AT 37080 MILE ON FEB 10 2011 AT 4:30 AM WITH OUTSIDE TEMPERATURE AROUND 20F DEGREES I RELEASED PARKING BRAKE AND STARTED DRIVING TO JOB SITE. THE CAR FELT LIKE IT WAS STRAINING TO ACCELERATE. WITHIN TWO MILES FROM THE HOUSE THE CAR PULLED VIOLENTLY TO LEFT , THE ABS LIGHT CAME ON AND THE CAR STOPPED INTO ONCOMING TRAFFIC AND WOULD NOT MOVE. I SHUT THE ESP SYSTEM OFF CAR STILL WORK NOT MOVE FORWARD. I DROVE IN REVERSE BACK TO HOUSE ABOUT 1.5 MILES. WHEN I LOOKED AT REAR BRAKE ROTOR ON DRIVER SIDE SINCE IT WAS STILL DARK THE ROTOR WAS GLOWING RED LIKE THE BURNER ON ELECTRIC STOVE. SMELL OF BURNING MATERIALS WAS IN THE AIR. CALLED DEALER WHICH IS ANCRIA OF SAN ANTONIO, TX. DAN MINOR THE SERVICE MANAGER THINKS IT WAS THE EMERGENCY BRAKE CABLE SPRING NOT RELEASING BRAKE. CAR WAS DROPPED OF FRIDAY FEB 11TH 2011 AT DEALER. A CASE HAS BEEN

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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