DURING FIRST USE IN COLD WEATHER TURNED ON HEATING SEAT ON DRIVER'S SIDE AFTER ABOUT THIRTY SECONDS THE CAR BEGAN TO FILL WITH SMOKE, I FELT A SHARP PAIN IN MY LEFT REAR BUTT CHEEK. OPENED THE DOOR & GOT OUT OF THE CAR .REACHED IN AND TURNED OFF THE SEAT HEATER. NOTED A HOLE IN THE LEATHER SEAT, FOUND ONE IN MY TROUSERS AND A SMALL BURN MARK ON MY BUTT. TOOK THE CAR TO THE LOCAL DEALER, AND THEY ORDERED THE PARTS. AM NOW WAITING TO SEE IF IT WILL BE PAID FOR BY VOLKSWAGEN. THE CAR IS 5000 MILES OVER WARRANTY. *AK
2003 Volkswagen Jetta complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →
UPON TURNING ON THE DRIVERS SIDE HEATED SEAT ELEMENT TO STRENGTH 2 OUT OF 5 A STRONG BURNING ODOR WAS RELEASED AND A SECTION OF THE HEATING ELEMENT PROCEEDED TO BURN THROUGH THE SEAT COVER AND SLIGTLY BURNED MY LEG. I TURNED OFF THE HEATING ELEMENT TO STOP THE PROBLEM AND AM BRINGING THE VEHICLE IN TO THE DEALERS SERVICE DEPARTMENT TO INSPECT IT.*AK
MAKING A RIGHT TURN DRIVER AND PASSENGER AIR BAG DEPLOYED.*AK
CONSUMER'S VEHICLE WAS GOING 40 MPH WHEN IT WAS HIT BY ANOTHER VEHICLE WHICH HAD CUT IN FRONT OF CONSUMER. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. DRIVER SUSTAINED WHIPLASH. VEHICLE WAS NOT TOTALLED, BUT IT DID SUFFER OVER $8,000.00 IN DAMAGES. *AK *TC
RE FORD WINDSTAR (MY) 2001-2003, 2ND & 3RD ROW SEAT RECALL. *BF RECALL NUMBER 03V459000. *TC
HEATED SEAT WARMER ON DRIVERS SIDE FRONT SEAT OF MY 2003 VOLKSWAGEN JETTA CAUGHT FIRE WHILE I WAS DRIVING, BURNING BOTH THE SEAT AND MY BODY. NO REPAIR AS OF YET.*AK
WHILE I WAS DRIVING ON THE FREEWAY, SUDDENLY A FIRE STARTED FOR NO REASON FROM UNDER THE PASSENGER GLOVE COMPARTMENT, BURNING PLASTIC WAS DRIPPING TO THE FLOOR MATS. I PULLED OVER TO THE SHOULDER, AND AFTER SEVERAL MINUTES MY CAR WAS TOTALLY ON FIRE. I WOULD LIKE TO KNOW IF THERE ARE OTHER INCIDENTS OF SPONTANEOUS FIRES FOR THIS MAKE AND YEAR MODEL.*AK
THE DRIVER'S SEAT HEATER BURNED THROUGH THE SEAT. THE DEALER WAS CONTACTED. THE DEALER INFORMED THE CONSUMER THAT PROBLEM WAS NOT COVERED UNDER A RECALL. *JB. *AK
I BEGAN NOTING TRANSMISSION PROBLEMS WITH MY CAR IN FEBRUARY OF 04. WHEN I BROUGHT IT TO THE ATTENTION OF MY DEALERSHIP AND VW OF AMERICA, THEY BOTH DISMISSED MY CONCERNS. THE CLUTCH WAS INSPECTED IN THE SPRING BUT THEY COULD FIND NO PROBLEM WITH IT. MY CLUTCH HAS NOW FAILED AT 18,600 MILES AND VW IS REFUSING TO REPAIR IT. I HAVE NEVER DRIVEN ANYTHING OTHER THAN MANUAL TRASMISSION CARS AND HAVE NEVER NEEDED TO REPLACE A CLUTCH, EVEN AFTER 130K. THE DEALERSHIP HAS MY CAR AND REFUSES TO REPAIR IT. I HAVE NO TRANSPORATION AS A RESULT AS THEY WILL NOT GIVE ME A LOANER CAR WHILE I WAIT FOR THE FACTORY CUSTOMER SERVICE PERSON TO INSPECT THE CAR. I HAVE NOTIFIED THEM THAT I WILL SEEK LEMON LAW STATUS IF THEY FAIL TO REPAIR THE CAR BY OCTOBER 8TH, 2004. *AK
THE VEHICLE'S AIR BAGS DID NOT DEPLOY DURING AN ACCIDENT. THE CONSUMER SUSTAINED MULTIPLE INJURIES AS A RESULT. *NM VW REFUSED TO INVESTIGATE THE PROBLEM. THE CONSUMER REQUESTED AN EXCHANGE FOR A MOST RECENT MODEL AT NO COST OR PENALTY UNDER THE SAME REMAINING TERMS OF THE EXISTING LEASE. *SC
HEATED SEAT (DRIVER SIDE) OVERHEATED TO THE POINT WHERE IT BURNED THROUGH THE SEAT MATERIAL, AND BURNED THE DRIVER OF THE VEHICLE. SMALL HOLE VISIBLE IN MATERIAL OF SEAT WHERE IT BURNED THROUGH, AND SMOKE COULD BE SMELLED. THIS OCCURED WITHIN 10 MINUTES OF THE SEAT BEING TURNED ON.*AK
1- TURNED ON THE DRIVER'S SIDE SEAT HEATER 2- FELT HOT SPOT, AND SAW SMOKE COMING FROM LEFT SIDE OF SEAT. A SMALL HOLE WAS BURNED IN LEATHER, AND PADDING INSIDE SEAT WAS BLACK. NO FIRE, JUST SMOKE.*AK 3- TURN OFF SEAT HEATER, PUT WATER ON SMOKING HOLE IN LEATHER SEAT.
REPEATED COMPLETE CLUTCH FAILURE ON MY 2003 JETTA. I AM AN EXPERIENCED STANDARD TRANSMISSION DRIVER AND NEVER HAD PROBLEM LIKE THIS WITH ANY OTHER CAR. THE CLUTCH SEEMS TO BE OF LOW QUALITY AND VOLKWAGEN IS BLAIMING CLUTCH FAILURE ON THE DRIVER - EASY WAY OUT. *JB
COMPLETE CLUTCH FAILURE ON MY 2003 JETTA. I AM AN EXPERIENCED STANDARD TRANSMISSION DRIVER. *AK
WHILE BACKING OUT OF A DRIVEWAY DRIVER'S FRONTAL AIR BAG DEPLOYED. MANUFACTURER OFFERED TO BUY THE VEHICLE.*AK
THE TRANSMISSION IN MY 2003 VW JETTA HAS NOT WORKED RIGHT SINCE THE 1ST WEEK AFTER I BOUGHT THE CAR. IT SHIFTS INAPPROPRIATLEY AND HESITATES WHEN PULLING INTO ON ONCOMING TRAFFIC. I HAVE BEEN NEARLY HIT BY CARS AND TRUCKS ON SEVERAL OCCASIONS. WHEN GOING UP A HILL THE CAR SEEMS TO DOWNSHIFT OR SKIP A GEAR, THIS IS AN AUTOMATIC TRANSMISSION. GOING 75 MILES AN HOUR RECENTLY THE CAR SEEMED TO DOWN SHIFT AND I THOUGHT THE CAR WAS GOING TO SPIN AROUND IN THE ROAD. I WAS ON THE TRANS CANADA HIGHWAY. VERY SCARY. WHEN USING THE CRUISE CONTROL THE CAR ACCELERATES EXTREMLEY FAST. THE CAR HAS BEEN FOR TRANSMISSION REPAIR 6 OR MORE TIMES. VOLKSWAGON IS AWARE. *AK
WHOOPING NOISE FROM BRAKES OF NEW VW JETTTA WITH POOR COMPRESSION AND BRAKING. CLUNKING FORM GEAR BOX. FAILURE OF BRAKE MAY LEAD TO AVOIDABLE ACCIDENT IN THE FUTURE DEALER CHANGED BRAKE BOOSTER BUT THIS DID NOT HELP. DEALER UNABLE TO FIX AFTER SEVERAL ATTEMPTS. *JB
COMPLETE CLUTCH FAILURE, (THE CAR WILL IDLE IN ALL 5 GEARS) SUDDENLY THAT LEFT MY CAR DISABLED ON THE HIGHWAY WITH MY 2 Y/O SON IN HIS CAR SEAT 30 MILES AWAY FROM ANYWHERE.*AK
MY 2003 VW JETTA TDI GLS SEDAN WAS PARKED ON A SUMMER DAY (APPROX. 100 DEGREES F). UPON RETURNING TO THE VEHICLE, I NOTICED A WAXY, GREASY, YELLOW SUBSTANCE LEAKING FROM BELOW THE DOORS ON BOTH SIDES OF THE VEHICLE. UPON FURTHER EXAMINATION, I DISCOVERED THAT THE SUBSTANCE WAS LEAKING FROM BETWEEN THE INSIDE SURFACE OF THE DOOR AND THE RUBBER WEATHER STRIPPING. CONTACTED MY VW SERVICE DEALER (DANA MOTORS, BILLINGS, MT), AND THEY INFORMED ME THAT THIS WAS A COMMON PROBLEM WITH VWS DURING HOT MONTHS, THAT THE SUBSTANCE WAS AN UNDERCOATING PROTECTANT THAT WAS SPRAYED ON AT THE FACTORY. THEY ALSO TOLD ME THAT IT WAS NOT NECESSARY TO HAVE THIS PROTECTANT REPLACED. THE STUFF HAS CONTINUED LEAKING OUT ON VERY HOT DAYS, USUALLY ONLY 95+ DEGREES. IT IS HARD TO REMOVE BUT DOESN'T SEEM TO HAVE DONE ANY DAMAGE TO THE PAINT. I WANT TO KNOW IF IT'S TRUE THAT THIS STUFF DOESN'T NEED TO BE REPLACED. WHAT IF IT'S A NECESSARY LUBRICATION AND BY LEAKING OUT WILL HARM A PART OF THE DOOR ASSEMBLY?*AK
WHILE DRIVING 25 MPH IN INCLEMENT WEATHER CONSUMER APPLIED THE BRAKE PEDAL AND THE BRAKES FAILED. THIS CAUSED THE VEHICLE TO CRASH INTO A TREE. UPON IMPACT, BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK
I HIT A POTHOLE AND MY SIDE CURTAIN AIRBAGS DEPLOYED. VW STATES THAT THE AIRBAGS SHOULD HAVE DEPLOYED IN THIS SITUATION AND THAT I AM RESPONSIBLE FOR THE COST OF REPAIRS ($2196.85 IN PARTS PLUS WHATEVER THEY CHARGE FOR LABOR). *AK
I GOT MY 2003 VW JETTA IN FEBRUARY OF '03. NOW NOT EVEN A YEAR AND A HALF LATER I HAVE HUGE PROBLEMS WITH MY CAR. MY BRAKE LIGHTS WILL RANDOMLY STAY ON EVEN WHEN THE CAR IS TURNED OFF. MY WINDOWS DO NOT ALWAYS WORK PROPERLY. FINALLY THE WORST WAS THAT I WAS PARKED IN MY DRIVE WAY, IT IS STEEP BUT THE SAME PLACE I HAVE PARKED DOZENS OF TIMES, WHEN THE EMERGENCY BRAKE LET GO IN THE MIDDLE OF THE NIGHT AND MY CAR ROLLED DOWN THE DRIVE WAY EVENTUALLY CRASHING INTO TREES. I READ ON OTHER COMPLAINTS THAT THERE WAS ONE OTHER PERSON WHO HAD EXPERIENCED THE FAILURE OF THE EMERGENCY BRAKE AND MANY OTHERS WHO HAD SIMILAR ELECTRICAL PROBLEMS. WELL I CALLED VOLKSWAGEN ABOUT MY BRAKE LIGHTS AND THEY SAID THAT INDEED THERE WAS A RECALL ON MY CAR AS A RESULT OF A FAILING BRAKE LIGHT SWITCH. TURNS OUT THEY HAD FAILED TO INFORM ME. I WONDER WHAT OTHER RECALLS THEY HAVE FAILED TO INFORM PEOPLE ABOUT. *JB
INADVERTENT AIR BAG DEPLOYMENT IN THE 2002-2003 VOLKSWAGEN JETTA AND 2003 HONDA ACCORD. *MR *NM *TC
IN DECEMBER 2003, I WAS DRIVING ON I-495 IN THE DC AREA AND HIT A SMALL ROCK (FELT SIMILAR TO HITTING A POTHOLE). MY PASSENGER-SIDE AIRBAG DEPLOYED...AFTER INSPECTION, THE DEALER SAID THAT, ALTHOUGH THERE WAS NO DAMAGE TO THE OUTSIDE OF THE CAR, THERE WAS A SMALL SCRATCH ON THE AIRBAG SENSOR. IT WAS CONSIDERED A COLLISION AND MY INSURANCE HAD TO COVER THE BILL (AROUND $2500). SIX MONTHS LATER (JUNE 2004), I WAS DRIVING DOWN JOPLIN RD NEAR QUANTICO, VA AND DRIVER-SIDE AIRBAG DEPLOYS. WHILE ITS A WINDING ROAD, I DIDN'T FEEL ANY IMPACT. I JUST GOT A CALL FROM THE DEALER'S SERVICE DEPT. SAYING THAT (AGAIN) WHILE THERE IS NO VISIBLE DAMAGE TO THE OUTSIDE OF THE CAR, IT APPEARS THAT SOMETHING HIT THE INSIDE OF THE CAR ON THE PASSENGER SIDE TELLING THE AIRBAG TO DEPLOY. AGAIN, THEY SAID MY INSURANCE COMPANY WILL HAVE TO COVER THE AIRBAG/SEAT REPLACEMENT. *NM
CHECK ENGINE LIGHT ILLUMINATED AND THERE WAS NO POWER TO THE VEHICLE. AT HIGHWAY SPEEDS THERE WAS A SEVERE VIBRATION IN THE STEERING WHEEL. *MR THIS RESULTED IN A COMPLETE LOST OF POWER AND A REPLACEMENT OF THE INJECTOR SYSTEM. THE CONSUMER WAS TOLD THAT THERE WAS MUDDY DIESEL FUEL BUT COULDN'T PRODUCE THE FUEL FILTER TO BACK UP THE CLAIM. THERE WAS ANOTHER INCIDENT WHERE THERE WAS A PUFF OF SMOKE AND A LOST OF POWER DOWN TO 25 MPH ON THE ROAD. THE ENGINE HAD A #3 VALVE GO THROUGH THE PISTON AND RUN UP AND DOWN THE CRANKSHAFT. THE ENGINE WAS REPLACED ALONG WITH ANOTHER INJECTOR SYSTEM AND FUEL PUMP WAS ADDED. SEVERAL WEEKS LATER, A HIGH PRESSURE OIL LINE BROKE FROM THE WELD AND SPEWED OIL EVERYWHERE. THE AXLE ASSEMBLY AND THE TRANSMISSION SLAVE CYLINDER WERE REPLACED AS WELL. *SC *JB
WHILE DRIVING 5 MPH, THE PASSENGER AIR BAG DEPLOYED. THE VEHICLE WAS TAKEN TO TWO REPAIR SHOPS FOR AN INSPECTION. *AK THE CONSUMER HAD JUST ACCELERATED FROM A RED LIGHT WHEN THE PASSENGER SIDE AIR BAG DEPLOYED FOR NO APPARENT REASON. THE SERVICE DEALER REFUSED TO REPAIR THE VEHICLE STATING IT WAS A MANUFACTURER'S DEFECT. *SC *JB.
VEHICLE WAS TOWED TWICE BECAUSE THE DEFECT DESCRIBED IN THE ABS ECU RECALL 02V03100 OCCURRED WHILE DRIVING. THIS VEHICLE WAS NOT INCLUDEDIN THE RECALL DUE TO MODEL YEAR AND VIN. *AK
WHILE EXITING THE BALTIMORE HARBOR TUNNEL NORTH BOUND AT 55 MILES PER HOUR I HIT A POTHOLE. THE POTHOLE SLIGHTLY DAMAGE THE RIGHT FRONT(PASSENGER SIDE) RIM AND BROKE THE TIRE SEAL. THE DRIVER SIDE CURTAIN AND SEAT AIRBAG DEPLOYED UNEXPECTEDLY. *AK ALSO CAN NOT RETRACT OR ADJUST MY SEAT BELT. MINOR MEDICAL INJURES OCURRED. DECIDED TO CHECK FOR OTHERS WHO HAVE HAD THIS PROBLEM AND IT SEEMS VOLKSWAGEN IN ALL THOSE CASES WILL NOT TAKE RESPONSIBILITY, SO I DECIDED TO FILE A COMPLAINT. WILL SPEAK TO MY DEALER ASAP.
WHILE BRAKING 55 MPH VEHICLE JERKED, CAUSING EXTENDED STOPPING DISTANCE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
WHILE DRIVING 25 MPH AND ROLLING OVER A SMALL POTHOLE AIRBAG DEPLOYED INADVERTENTLY. *AK
LAST JANUARY I BOUGHT MYSELF A 2003 JETTA STRAIGHT OFF THE LOT BRAND NEW. EVERYTHING WAS GOING GREAT UP TO OCTOBER ONCE THE COLD WEATHER STARTED TO SET IN. THE CAR IS AN AUTOMATIC AND WHEN LEAVING IT TO SIT FOR A PERIOD OF TIME I WOULD GET IN TO DRIVE THE CAR AND STARTING OUT WHEN SHIFTING FROM 2ND TO 3RD GEAR IT WOULD SLAM INTO GEAR. IT WAS ABSOLUTLY HORRIBLE AND SCARY FELT AS IF THE CAR WAS GOING TO BOTTOM OUT. SO I CALLED THE DEALERSHIP AND BROUGHT IT IN FOR A CHECK, THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR SO I TOOK IT HOME AGAIN BUT THE PROBLEM KEPT HAPPENING. SO AGAIN COME MARCH I BROUGHT IT BACK THIS TIME THEY HAD IT FOR A WHOLE WK AND AGAIN TOLD ME NOTHING WAS WRONG, SO I BROUGHT IT HOME AGAIN AND AGAIN LATER ON NOT EVEN A WEEK LATER IT STARTED TO SHIFT LATE AGAIN SO I CALLED AGAIN THIS TIME THE SERVICE REP TOLD ME THERE WAS NOTHING MORE HE COULD DO FOR ME. I CALLED THE VW COMPANY AND THEY TOLD ME IT WAS THE WAYI WAS DRIVING THE CAR "I WAS AN AGGRESSIVE DRIVER". I CALLED THE BBB AND OPENED UP A CLAIM AND NOW AGAIN THEY HAVE MY CAR AND I HAVE A RENTAL BUT AGAIN THEY ARE TELLING ME THERE IS NOTHING WRONG WITH THE CAR. NEVER ONCE HAS ANYONE APOLIGIZED. NO AUTOMATIC SHOULD SLAM INTO GEAR WHEN DRIVING IT. THEY HAVE DONE NOTHING TO EVEN TRY TO FIX THE PROBLEM. ALL THEY KEEP DOING IT TURNING IT AROUND ON ME AS IF IT IS MY FAULT THE WAY I AM DRIVING THE CAR.. I HAVE DONE RESEARCH ON MYVWLEMON.COM AND I HAVE FOUND A MILLION OTHER CUSTOMERS WITH THE SAME PROBLEM AND IN
I OWN A 2003 VW JETTA. I BOUGHT IT ON 09/02. SINCE THEN I HAVE HAD A VARIETY OF PROBLEMS. FIRST IT WAS MY ELECTRICAL. BY BRAKE LIGHTS STAYED ON AND THE KEY LESS REMOTE DID NOT WORK I COULD NOT LOCK MY CAR AND NON OF THE INTERIOR AND EXTERIOR LIGHTS WORKED. I TOOK THIS PROBLEM TO VW AND THE SAID THAT I NEEDED TO MAKE AN APPONTMENT BEFORE THEY WOULD HELP ME. SO I HAD TO DRIVE HOME WITH ALL THESE PROBLEMS AND MAKE MY APPT. THIS PROBLEM WAS FIXED HOWEVER OCCASIONALY THE BRAKE LIGHTS STILL STAY STUCK ON. THIS WAS ALSO NOTED TO VW. THE SECOND TIME I TOOK MY CAR IN FOR A RATTLE IN MY CLUTCH. I WAS TOLD I WOULD NEED TO TAKE MY CAR ON A TEST DRIVE WITH A CUSTOMER SERVICE REP (?). SO I DID AND SHE STATED SHE DID NOT HERE ANYTHING AND I TOLD HERE THAT WHEN I TAKE THE CLUTCH OUT IT DOES RATTLES VERY LOUD BUT WHEN I PUSH THE CLUTCH IN THE RATTLE STOPS. CUSTOMER SERVICE REP STATED SINCE SHE DID NOT HERE THIS SHE COULD NOT LET THE ACTUAL TECH LOOK AT IT. I DEMANDED THE TECH TO LOOK AT IT. FINALLY THE TECH AND CUSTOMER SERVICE REP TOLD ME I HAD A RATTLE IN MY CLUTCH DUE TO MY BALD TIRES.???? SINCE I DID NEED NEW TIRES, I REPLACED ALL 4. MY CLUTCH STILL RATTLED. (SHOCKER) I THEN DECIDED TO TAKE MY VW TO ANOTHER VW SERVICE DEALER, AND THEY DETERMINED THAT THE RATTLE WAS A LOOSE HEAT PLATE. VW DEALER STATED THIS WAS FIXED. THE NEXT DAY THIS RATTLE WAS STILL THERE. I HAVE TAKEN THIS CAR IN FOR A TOTAL OF 3 TIMES FOR THIS RATTLE. I HAVE DECIDED ON GETTING A NEW NON-VW CAR. NOT ONLY HAS THE CAR DI
PROBLEMS WITH AIR CONDITIONER ON 2003 VOLKSWAGEN JETTA. *MR THE AIR INTAKE DUCT LEAKED WHICH CAUSED WHITE SMOKE TO EMIT FROM THE VEHICLE WHEN PARKED AFTER A 75 MILE TRIP. THE PART HAD TO BE ORDERED. THE A/C CONDENSER LEAKED WHICH CAUSED THE A/C NOT TO COOL THE VEHICLE PROPERLY. THE DEALER SURMISED THAT THE DAMAGE TO THE CONDENSER WAS FROM AN OUTSIDE SOURCE THEREFORE REFUSED TO REPLACE IT UNDER WARRANTY. *NM
WHEN THE BRAKE PEDAL WAS DEPRESSED TO DISENGAGE THE CRUISE CONTROL BRAKES FAILED. THIS RESULTED IN A REAR END COLLISION. THE INSURANCE WAS NOT ABLE TO PROVE THAT THE FAILURE WAS DUE TO A MALFUNCTION IN THE BRAKE MECHANISM. *AK
WHILE DRIVING 25 MPH CONSUMER RAN OVER A ROCK. THIS CAUSED THE DRIVER'S SIDE SEAT AIR BAG TO DEPLOY. CONSUMER DROVE THE VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT A CAUSE HAD NOT BEEN DETERMINED. A REPRESENTATIVE WOULD INSPECT VEHICLE AND THEN MAKE A DETERMINATION. *AK
THE CONSUMER WAS DRIVING DOWN THE FREEWAY AND WITHOUT NOTICE OR CAUSE THE CURTAIN AIR BAG AND PASSENGER AIR BAG DEPLOYED, INJURING THE PASSENGER. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. HOWEVER THE DEALER SAID THEY WILL NOT COVER IT. *AK THERE WERE MINOR SCRATCHES FOUND UNDER THE VEHICLE WHICH COULD HAVE BEEN PROOF OF A PREVIOUS ACCIDENT BUT THERE WAS NO DAMAGE ON THE PASSENGER'S SIDE OF THE VEHICLE WHICH WOULD HAVE BEEN THE CAUSE OF THE AIR BAG DEPLOYMENT. (MODEL-GLS TDI WAGON) *SC *JB
WHILE BACKING OUT OF MY DRIVEWAY, AT NO MORE THAN 1 OR 2 MPH, THE DRIVERS SIDE, SIDE CURTAIN AIRBAGS DEPLOYED. VW HAS THUS FAR CLAIMED THE VEHICLE HIT SOMETHING CAUSING THEM TO DEPLOY. *AK
WHILE DRIVING WITH THE SEAT HEATER ENGAGED, THE CONSUMER SMELLED A BURNING ODOR ALONG WITH REAR END GETTING EXCESSIVELY HOT. CONSUMER PULLED THE VEHICLE OVER, AND NOTICED THE LEATHER SEAT HAD BURN HOLES. BOTH THE MANUFACTURER AND DEALERSHIP WERE CONTACTED.*AK
THE CONSUMER PARKED THE VEHICLE ON A 2 POINT GRADE, SET THE PARKING BRAKE, AND PROCEEDED INTO HIS HOUSE. APPROXIMATELY THIRTY MINUTES LATER, A FRIEND INFORMED CONSUMER THAT THE VEHICLE HAD ROLLED DOWN THE STREET AND COLLIDED WITH A TREE. *AK *SC *JB
WHILE DRIVING CONSUMER SMELLED GASOLINE ODOR COMING FROM THE VENTS. GASOLINE WAS LEAKING FROM UNDERNEATH THE VEHICLE. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE RING LOCK ON THE TOP OF THE FUEL TANK WAS WARPED. THIS CAUSED A FUEL LEAK. *AK
DRIVER SEAT HEATER OVERHEATED AND CAUSED DAMAGE TO SEAT. *JB
WHEN PRESSING ON THE ACCELERATOR PEDAL VEHICLE HESITATED. CONSUMER CONTACTED DEALERSHIP. HOWEVER, DEALERSHIP WAS UNABLE TO RESOLVE THE PROBLEM. *AK CONSUMER'S WIFE SPOKE TO SOMEONE AT VOLKSWAGEN OF AMERICA AND SAID IT WAS AN INHERENT PROBLEM OF THE VEHICLE. ALSO, DEALER SAID THAT THEY CAN'T FIX THE PROBLEM BECAUSE THE TRANSMISSION IS COMPUTERIZED AND COMMUNICATES WITH THE ENGINE. *LA
WHILE DRIVING BETWEEN 65 AND 70 MPH AND WITHOUT ANY WARNING FRONT AND WINDOW PASSENGER AIR BAGS DEPLOYED. DEALER NOTIFIED. *AK
WHILE DRIVING AT 25 MPH AND TALKING ON THE PHONE CONSUMER'S VEHICLE COLLIDED WITH THE REAR OF ANOTHER VEHICLE. UPON IMPACT, AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED, BUT CONSUMER WAS CITIED BY THE POLICE. *AK
PASSENGER SIDE AND CURTAIN AIRBAGS DEPLOYED UPON DRIVING OVER A POTHOLE. VOLKSWAGEN OF AMERICA HAS REFUSED TO ACKNOWLEDGE THIS AS A DEFECT IN THE VEHICLE AND HAS REFUSED TO REPAIR THE INTERIOR DAMAGE CAUSED BY THE DEPLOYMENT UNDER THE LIMITED NEW VEHICLE WARRANTY. A MEMORANDUM FROM MY INSURANCE COMPANY NOTES THAT BOTH THEY AND AN EMPLOYEE OF VW HAVE SEEN THIS OCCUR WITH OTHER VW JETTAS. MY INSURANCE COMPANY ALSO SEEMS TO BE OF THE OPINION THAT THE SENSORS ARE TOO SENSITIVE AS IT "DETECTED" A CRASH WHEN THERE WAS NEITHER A CRASH NOR AN ACCIDENT.*AK
COMPLETE AND SUDDEN FAILURE OF CLUTCH, RESULTING IN TOTAL LOSS OF POWER IN RUSH HOUR TRAFFIC.*AK
I WAS DRIVING DOWN A CITY STREET AND STOPPED AT A RED LIGHT. I PROCEEDED TO MAKE A RIGHT HAND TURN; ABOUT MIDWAY THROUGH THE TURN MY DRIVERS' SIDE FRONT AND REAR SIDE CURTAIN AIR BAGS AS WELL AS THE DRIVERS' SEAT AIRBAG DEPLOYED. THERE IS A POT HOLE AT THAT INTERSECTION, HOWEVER I DO NOT REMEMBER HITTING IT, I ONLY REMEMBER GETTING HIT IN THE HEAD BY THE AIRBAG. IF I HAD HIT THE POT HOLE, THE AIRBAGS STILL SHOULD HAVE NOT DEPLOYED BECAUSE I WAS ONLY GOING AT MOST 10MPH, THE RIMS NOR THE TIRES WERE DAMAGED. THERE WAS NO DAMAGE TO THE CAR AT ALL BESIDES THE AIRBAGS. THE POLICE WERE CONTACTED, THEY WOULD NOT FILL OUT A COMPLAINT SINCE THERE WASN'T ACTUALLY AN ACCIDENT. I THEN CONTACTED THE LOCAL DEALERSHIP AND THEY SAID THEY WOULD FIX IT SINCE IT'S UNDER WARRANTY. HOWEVER VW AMERICA HAD A DIFFERENT IDEA. THEY TOLD THE DEALERSHIP NOT TO FIX IT AND THAT WE WOULD HAVE TO FILE WITH OUR INSURANCE BECAUSE THERE WERE CRASH DATA CODES. THEY DID NOT BOTHER READING THE CODES TO SEE HOW FAST I WAS DRIVING, BUT THEY DECIDED IT WAS MY FAULT SINCE THE ALIGNMENT WAS OFF, THEREFORE I MUST HAVE HIT A POTHOLE. AFTER 3 WEEKS OF FIGHTING WITH VW AMERICA, WE FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU, AFTER 2 WEEKS OF WAITING TO HEAR FROM THEM, THEY ALSO SAID THEY COULD NOT HELP, THEY STOPPED HELPING AIRBAG DEPLOYMENT ACCIDENT VICTIMS OVER A YEAR AGO. WE FILED A CLAIM WITH OUR INSURANCE AND HAD TO PAY THE DEDUCTIBLE. WE ARE CURRENTLY FILING A COMPLAINT WITH THE STATE FOR THE POTHOLE THAT ALLE
DRIVING ALONG A BAD ROAD HIT A POT HOLE GOING AROUND 45 MILES PER HOUR AND THE PASSENGER SIDE AIR BAG WENT OFF. THIS HAPPEND ON MARCH 7 OF 2004 AROUND 1:30AM. NO VISABLE DAMAGE TO THE CAR. DEALERSHIP SAID ITS NOT COVERED BY THE WARENTY. AIR BAG WENT OFF BY GOING OVER A POT HOLE. THAT IS NO REASON FOR AN AIRBAG TO DEPLOY, NEED DEALERSHIP TO REPLACE THE AIRBAGS. *AK
MY 2003 VW JETTA CONSTANTLY GETS STUCK IN PARK LONGEST TIME HAS BEEN 45 MINUTES MY CAR HAS BEEN INTO SERVICE 3 TIMES AND IS STILL ROUGH COMING OUT OF PARK ALSO MY CRUISE CONTROL HAS NEVER WORKED I ONLY HAVE 6000 MILES. *JB
I OWN A VOLKSWAGEN 2003 JETTA WAGON. THE DRIVERS SIDE SEAT WARMER BURNED A HOLE THROUGH THE SEAT COVER. WHEN BROUGHT IN FOR SERVICE I ASKED THEM TO CHECK THE PASSENGER SIDE FOR THE DEFECTIVE PART AND THEY SAID THERE WAS NO PROBLEM. ONE MONTH LATER I STARTED SMELLING THE SAME SYNTHETIC BURNING SMELL, AND NOTICED A DISCOLORATION ON THE SEAT WHERE THE HOT SECTION IS. *AK
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2003 Volkswagen Jetta → · Every Jetta year → · How the figures are calculated →