Page 3 of 9 · complaints 101–150 of 439

2000 Volkswagen Jetta complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Engine and Engine Cooling › Engine › Diesel
Filed Aug 16, 200575,000 milesNJ

THIS COMPLAINT CONCERNS THE 2000 VW JETTA TDI DIESEL. APPARENTLY, THE EGR SYSTEM, IN CONJUNCTION WITH THE CLOSED CRANKCASE VENTILATION SYSTEM, PROVIDES AN OPPORTUNITY FOR THE CRANKCASE OIL VAPORS AND SOOT FROM THE EGR TO MIX IN THE ENGINE INTAKE MANIFOLD. WITH TIME, THE INTAKE MANIFOLD BECOMES ALMOST COMPLETELY CLOGGED WITH THIS OIL/SOOT MIXTURE, CAUSING THE ENGINE TO LOSE POWER AND HAMPER SUCH NORMAL DRIVING ACTIVITIES SUCH AS HIGHWAY MERGING, PASSING, AND EMERGENCY ACCIDENT AVOIDANCE PROCEDURES DUE TO LOSS OF POWER. VOLKSWAGEN USA, THE MANUFACTURER, IN MANY CASES REFUSES TO ACKNOWLEDGE THE SAFETY ISSUE IN REGARDS TO THIS GRADUAL AND SEVERE LOSS OF POWER, RESULTING IN OWNER PAID SERVICE CHARGES WHICH MAY EXCEED $1000 DOLLARS (IN SOME CASES). NOWHERE IN ANY OF THE ADVERTISING OR MARKETING LITERATURE OF THE VW TDI ENGINES IS A REFERENCE MADE TO REQUIRED PERIODIC "INTAKE CLEANINGS" AND IT'S INHERENT SERVICE COSTS. THIS VEHICLE IS CLEARLY NOT DESIGNED FOR SAFE AND CONTINUED USAGE IN THE UNITED STATES - PEOPLE ARE GOING TO GET KILLED DRIVING THESE THINGS IF VW DOESN'T ACKNOWLEDGE AND REPAIR THIS DESIGN DEFECT, ESPECIALLY IN HIGH TRAFFIC AREAS. *JB

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Aug 4, 200564,400 milesCA

I BOUGHT THE CAR MAY OF 2004 SINCE THEN HAVE HAD TO REPLACE O2 SENSORS 2 TIMES. AND IS IN THE SHOP RIGHT NOW ITS BEEN THERE FOR A WEEK. THERE TELLING ME THAT IT WAS FROM MARYLAND THAT THE PROBLEM OCCURRED IN. YET WHEN I DRIVE THE CAR IT DIES. HOW DID THE GUY GET IT HERE FROM MARYLAND WITH IT BRAKING DOWN ALL THE TIME. I FEEL AS IF THEIR TRYING TO TAKE ADVANTAGE OF ME BECAUSE THEY DON'T WANT TO FIX IT FOR ME AND I'M A WOMEN SO THEY THINK I KNOW NOTHING ABOUT CARS. THIS IS AFFECTING MY LIFE AND WORK. *JB

Air BagsCrash1 injured
Filed Aug 1, 200537,000 milesMI

I WAS INVOLVED IN A ROLL CRASH AND NON OF MY AIR BAGS DEPLOYED WHICH MAY HAVE PREVENTED AN INJURY. *NM

Electrical System
Filed Jul 26, 200572,000 milesOH

COIL PACK FAILURE ON 2000 VW JETTA GLX V-6; THIS JETTA MANUFACTURED LATE IN 2000 AND SHOULD HAVE BEEN INCLUDED IN RECALL FOR 2001-2003 YEARS.

Electrical System › Ignition
Filed Jul 25, 200575,000 milesOH

DT: THE CONSUMER STATES THE CHECK ENGINE LIGHT IS ON. THE CONSUMER TOOK THE VEHICLE TO A SERVICE DEALER AND THEY TOLD HIM THE IGNITION COIL WAS BAD. THEY WANTED TO REPLACE THE IGNITION COIL AT A COST OF OVER $700.00; PARTS ONLY. THE CONSUMER HAS VISITED A WEBSITE AND FOUND A RECALL ON A LATER MODEL; 2001 VW JETTA. HIS CAR IS DOING THE SAME THING AS LISTED ON THIS RECALL. HE HAS TALKED TO VW AND THEY SAID THEY COULD NOT HELP HIM. HE NOTICED PROBLEMS ABOUT 3 WEEKS AGO. THE DEALER TOLD HIM IT HAD A 100,000 10 YEAR WARRANTY, BUT THEY WILL NOT FIX IT UNDER THE WARRANTY. 8JB

Service Brakes, Hydraulic › Foundation Components › Disc › Pads
Filed Jul 6, 200542,000 milesIL

THE REAR BRAKES ON MY 200 VW JETTA SEDAN WORE DOWN TO DAMAGE THE ROTOR WITHOUT ANY WARNING. BOTH FRONT AND REAR BRAKES WERE ORIGINAL EQUIPMENT. AT 42,000 MILES, THE FRONT HAD LESS THAN 10% WEAR. THE REARS HAD WORN COMPLETELY DOWN. THIS GENERATED EXCESSIVE HEAT AND SMELL OF BURNT METAL. THE DEALER SERVICE REPRESENTATIVE TOLD ME THAT THIS WAS A KNOWN PROBLEM AND THEY HAD RECEIVED A SERVICE BULLETIN FROM VW RELATED TO THE POOR QUALITY OF REAR BRAKE PAD MATERIAL CAUSING PREMATURE FAILURE AND UNEVEN BRAKE WEAR. HAD I BEEN NOTIFIED THAT THE REAR BRAKE PAD MATERIAL WAS DEFECTIVE, I COULD HAVE REPLACED THEM PRIOR TO FAILURE AND DAMAGE TO THE ROTORS AND RISK OF FIRE.

Exterior Lighting › Back Up Lights › Switch
Filed Jun 15, 200580,000 milesMD

I WOULD LIKE TO REPORT YET ANOTHER FAILURE OF THE SAFETY/SIGNALLING LIGHT SYSTEM ON MY 2000 VOLKSWAGEN JETTA. RECENTLY, MY REVERSE LIGHTS CEASED TO FUNCTION, REDUCING VISIBILITY WHEN BACKING UP AT NIGHT AND FAILING TO SIGNAL OTHER DRIVERS THAT I WAS BACKING UP. I ATTEMPTED TO CORRECT THIS PROBLEM MYSELF BY CHECKING THE BULB AND FUSE. BOTH OF THESE "WEAR AND TEAR" ITEMS WERE FINE. I THEN TOOK MY CAR TO THE DEALER WHO INFORMED ME THAT THE "REVERSE LIGHT SWITCH" HAD TO BE REPLACED. DEALER REPLACED THE SWITCH FOR ABOUT $100 AND THE PROBLEM IS NOW CORRECTED. I HAVE RECENTLY TAKEN PART IN THE RECALL CAMPAIGNS FOR THE BRAKE LIGHT SWITCH AND HAZARD LIGHT SWITCH ON THIS CAR, AND I STONGLY FEEL THAT THERE IS A COMPREHENSIVE PROBLEM WITH THE SAFETY/SIGNALING LIGHT ELECTRONIC SYSTEM ON THIS CAR.

Engine and Engine Cooling
Filed Jun 7, 2005PA

CAR TEMPERTURE GAUGE SUDDENLY SHOT UP TO 230 DEGREES THIS PARTICULAR MORNING. THE VEHICLE USUALLY SIGNALS US IF THERE IS SOMETHING WRONG I.E. BRAKE LIGHT, ENGINE LIGHT, OIL, ETC. WITHOUT PRIOR WARNING AND KNOT KNOWING WHY THIS IS HAPPENING THE CAR WAS DRIVEN TO THE DEALERSHIP INSTEAD OF THE INTENDED DESTINATION. THE CUSTOMER SERVICE REP AT DEALESHIP GUESTIMATED THAT A WATER PUMP NEEDED REPLACED WHICH IS CAUSING THE VEHICLE TO OVERHEAT. THE CAR COULD NOT BE SERVICED THAT DAY DUE TO PRIOR APPOINTMENTS OF THE DEARLERSHIP. THE CAR WAS DRIVEN BACK HOME UNTIL LATE SUNDAY EVENING WHEN THE CAR WAS DRIVEN BACK TO THE DEALERSHIP FOR POSSIBLE REPAIR MONDAY MORNING. CAR WAS SMOKING AND THEN TUNRED OFF. THE CAR WAS TOWED TO THE DEALERSHIP MONDAY EVENING. AS OF TUESDAY 6/7/05 THE MECHANINS AT THE DEALERSHIP REPORT THAT THE CAR CANNOT BE REPAIRED DUE TO THE HOSES MELTING INTO THE ENGINE. THE CAR WAS SERVICED SEVERAL TIMES PRIOR TO THE INCIDENT AT THE SAME DEARLERSHIP, ONCE EVEN FOR INSPECTION IN FEBRUARY 2005 AND THIS REPAIR WAS NEVER MENTIONED. SINCE FEB. THE CAR HAS BEEN SERVICED FOR OIL CHANGES AND SEVERAL MINOR REPAIRS NEEDED SUCH AS MIRROR, CUP HOLDER, TIRES, ETC. PRIOR TO THE INCIDENT THE CAR WAS DRIVEN OVER 300 MILES AND NO WARNING LIGHT OR SIGNAL WAS GIVEN. NOW THE CAR IS UNREPAIRABLE. THE DEARLERSHIP CLAIMS THAT A 2000 VW JETTA IS ONLY WORTH 1500 DOLLARS!

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 26, 200569,820 milesCT

2000 VW JETTA - SAME EXACT PROBLEM AS WITH THE 2000 VW GOLF FUEL SYSTEM. CAR SUDDENLY STOPPED RUNNING AND WOULDN'T START. CAR WAS LEAKING A SIGNIFICANT AMOUNT OF GAS. I HAD ALREADY REPLACED THE FUEL PUMP LAST YEAR (2004) AND THIS TIME HAD TO REPLACE THE ENTIRE FUEL LINE. I WAS TOLD IT WAS A VERY DANGEROUS SITUATION BY THE DEALER BECAUSE IT COULD'VE CAUSED A FIRE OR EXPLOSION. DEALER USED NEW PARTS TO REPLACE FUEL LINE.

Electrical System
Filed May 17, 200530,000 milesCA

MY CAR HAD RECALL #04V096000 PERFORMED APPROX 1.5 YEARS AGO (A SWITCH WAS REPLACED). THAT SAME SWITCH HAD BEEN REPLACED SEVERAL TIMES BEFORE. IT IS THE SWITCH THAT DETECTS WHETHER OR NOT I HAVE PRESSED THE BRAKE, ALLOWING ME TO SHIFT OUT OF PARK. SOMETIMES IT ALSO AFFECTS MY BRAKE LIGHTS, CAUSING THEM TO NOT TURN ON WHEN THE BRAKE IS DEPRESSED. HOWEVER, ON MAY 14, 2005 I BROUGHT THE CAR IN AGAIN FOR THE SAME PROBLEM, EVEN AFTER THE RECALL. THIS IS THE 4TH TIME IT HAS HAPPENED. THIS TIME IT DID AFFECT THE BRAKE LIGHTS - THEY WOULD NOT COME ON WHEN I DEPRESSED THE BRAKE. THE DEALERSHIP STATED THAT THE CAUSE OF THE BRAKE LIGHT FAILURE WAS NOT DUE TO A FUSE, BUT DUE TO THAT SWITCH, AND THAT THE TWO ARE CONNECTED. WHEN THE SWITCH MALFUNCTIONS THE BRAKE LIGHTS COULD MALFUNCTION AS WELL. THE DEALERSHIP REPLACED THE SWITCH (AGAIN). THIS IS THE 4TH TIME THAT PART HAS BEEN REPLACED. THE CONSUMER HAS EXPERIENCED SEVERAL ELECTRICAL FAILURES SUCH AS A SHORT TO THE GROUND WHICH REQUIRED A NEW FUEL PUMP RELAY, ESP LIGHT WHICH INDICATED A BAD BRAKE LIGHT, THE CHECK ENGINE LIGHT ILLUMINATED INDICATING A BAD ABS PUMP AND RELAY. UPDATED 01/27/06. *JB

Equipment › Appliance › Air Conditioner
Filed Apr 23, 200521,000 milesOH

I AM THE PRIMARY REPAIR PERSON FOR THIS VEHICLE. OVER ITS HISTORY, THERE HAVE BEEN NUMEROUS COMPONENT FAILURES THAT IN MY OPINION ARE UNACCEPTABLE FOR A VEHICLE WITH THIS MILEAGE AND AGE. I PERSONALLY KNOW THE OWNER, AND KNOW THAT IT IS NOT OPERATED UNDER UNUSUALLY HARSH CONDITIONS. THE VEHICLE WAS INVOLVED IN A MINOR COSMETIC CRASH EARLY ON, OTHERWISE, THERE HAVE BEEN NO UNUSUAL OUTSIDE FACTORS. AT THIS POINT, THE CAR HAS ONLY 37,000 MILES ON THE ODOMETER. PRIMARY USE IS ON LONG TRIPS. THE VEHICLE IS PARKED AND STORED FOR ABOUT 3-6 MONTHS EACH YEAR. FIRST PROBLEM: AIR CONDITIONING SYSTEM LEAK: THE EXPANSION VALVE FAILED, REQUIRING REPLACEMENT. CHECK ENGINE/ MALFUNCTION INDICATOR LIGHT: HAS COME ON SEVERAL TIMES, EACH TIME WITH THE SAME DTC, A MANUFACTURER SPECIFIC CODE RELATED TO THE MASS AIR FLOW SENSOR. THE POWER WINDOWS HAVE FAILED, ULTIMATELY RESULTING IN FREE REPAIR OF THE WINDOWS WITH A REVISED RETAINING CLIP, AS THIS PROBLEM OCCURS FAR TOO OFTEN, AND FINALLY, THE REAR BRAKE PADS HAVE WORN COMPLETELY WITH THE FRONT PADS IN VIRTUALLY NEW CONDITION. THIS IS ACCOMPANIED BY ALL FOUR ROTORS BEING EXCESSIVELY PITTED, WITH LARGE AREAS OF THE ROTOR FACE ACTUALLY FLAKING OFF. MY RESEARCH SHOWS THAT I MAY END UP NEEDING TO REPLACE THE REAR CALIPERS, AS WELL, DUE TO POOR DESIGN. *JB

Equipment › Appliance › Air Conditioner
Filed Apr 22, 2005IL

A/C WILL NOT GET COLD. WE TESTED THE PRESSURE AND THERE IS A LEAK. MY CAR ONLY HAS 29,000 MILES AND IT IS GOING TO COST AROUND $800 TO FIX THE PROBLEM. *JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip1 injured
Filed Apr 8, 200520,000 milesMO

WHILE VEHICLE STILL UNDER WARRANTY, BRAKE MALFUNCTION OCURRED. BRAKE PEDAL WOULD BECOME SOFT WHEN PRESSED DOWN ON, SINKING TO FLOORVERY FAST, EMITTING AN AIR RELEASE TYPE SOUND, SIMULAR TO ANTI LOCK BRAKE RELEASE SOUND, BUT WITHOUT THE CONTROLED SPURTS, THE PRESURE RELEASE HAPPENS ALL AT ONCE, CAUSING LOCK UP OF BRAKES. DEALERSHIP WAS NEVER ABLE TO FIX PROBLEM, IT RETURNED AFTER VEHICLE WAS OUT OF WARRANTY, AND NOW HAPPENS ON MOST WARM DAYS, MULTIPLE TIMES A DAY.*AK

Seats › Front Assembly › Recliner
Filed Mar 23, 2005FL

THERE IS A SPRING UNDER THE DRIVER'S SIDE SEAT OF MY 2000 VW JETTA THAT HAS BECOME DETATCHED AND FALLEN OFF. WHEN YOU ACCELERATE OR BRAKE, THE SEAT SHIFTS BACKWARDS OR FORWARDS. WHEN I TOOK THE CAR TO THE LOCAL VW DEALER FOR SERVICE, THE TECHNICIAN, WITHOUT HESITATION, SAID THAT VW DOES NOT REPLACE THE SPRING, BUT HAS TO REPLACE THE ENTIRE SEAT AT A COST OF $500+ DOLLARS. HIS RAPID RESPONSE LEADS ME TO BELIEVE THAT THIS IS A WIDESPREAD PROBLEM WITH VWS. I THINK IT IS AN UNSAFE CONDITION. *AK

Electrical System › Ignition › Anti-theft › Control Module
Filed Mar 10, 2005113,900 milesPA

1) NO EVENTS OR PRIOR WARNING OF FAILURE. 2) FAILURE -- KEY LOSES PROGRAMMING AND CANNOT COMMUNICATE WITH ELECTRONIC IMMOBILIZER. CAR CANNOT BE STARTED AND MUST BE TOWED TO DEALER FOR REPROGRAMMING OF KEYS. *AK 3) LOST PROGRAMMING OF KEY IN JUNE 2004 WHILE CAR PARKED AT HOME. CAR TOWED TO DEALER WHO REPROGRAMMED KEYS. OCCURRED AGAIN ON 3/9/05 WHILE 70 MILES FROM HOME. CAR TOWED TO NEAREST DEALER WHO REPROGRAMMED THE ONLY KEY -- THE SPARE & VALET KEYS NOW INOPERATIVE, REQUIRING CAR TO BE DELIVERED TO DEALER TO GET ALL 3 KEYS REPROGRAMMED TO MATCH.

Electrical System › Ignition
Filed Feb 28, 200549,300 milesIL

2000 VW JETTA, VR6 ENGINE, 49,3331 MILE. WHENEVER MY CAR WAS IDLE FOR MORE THAN 6-8 HOURS AND WAS EXPOSED TO RAINY\WET WEATHER, THE ENGINE WOULD EXPERIENCE PERFORMANCE ISSUES. IMMEDIATELY AFTER STARTING THE CAR UNDER THESE CIRCUMSTANCES, THE ENGINE WOULD SPUTTER AND SOUND LIKE IT WAS ON THE VERGE OF STALLING. IF I ATTEMPTED TO DRIVE THE CAR WITHOUT LETTING IT FULLY WARM-UP, THE ENGINE WOULD EXPERIENCE A SEVERE PERFORMANCE DEGRADATION, CHARACTERIZED BY POOR, ROUGH ACCELERATION. THE CHECK ENGINE LIGHT WOULD ALSO ILLUMINATE, AND I WOULD RECEIVE THE EMISSIONS WORKSHOP WARNING MESSAGE. THIS PROBLEM HAS OCCURED SEVERAL TIMES OVER THE PAST 1-2 YEARS. AT FIRST THE PROBLEM WAS MILD, BUT OVER TIME IT WORSENED. I TOOK THE CAR INTO THE DEALER FOR SERVICE AND WAS INFORMED THAT THE IGNITION COIL AND IGNITION LEADS NEEDED REPLACEMENT TO RESOLVE THE PROBLEM. THESE PARTS HAVE BEEN REPLACED, AND THUS FAR THE ISSUE WITH MY ENGINE HAS NOT REAPPEARED. VW ISSUED AN IGNITION COIL RECALL FOR VARIOUS OTHER 2001, 2002 AND 2003 MODELS. IT APPEARS THE IGNITION COIL RECALL SHOULD BE EXPANDED TO INCLUDE OTHER MODEL YEARS AS THIS IS NOT THE KIND OF PART THAT SHOULD NEED REGULAR REPLACEMENT. IT'S QUITE OBVIOUS THERE'S A DEFECT WITH THIS PART.

Engine and Engine Cooling › Exhaust System › Manifold/Header/Muffler/Tail Pipe
Filed Feb 27, 200546,747 milesCT

AT 46,747 MILES CHANGE-OVER-VALVE/INTAKE MANIFOLD FAILED TO OPERATE PROPERLY. INTERNATIONAL AUTO BODY MECHANIC DIAGNOSE PROBLEM AS REQUIRING A NEW INTAKE MANIFOLD. VW OF AMERICA FIXED PROBLEM UNDER POWER TRAIN WARRANTY BUT CHANGED VALVE NOT MANIFOLD. VALVE FAILED AGAIN IN 10 MONTHS BUT WARRANTY HAS NOW EXPIRED AND COVERAGE HAS BEEN REFUSED. WARRANTY WORK PERFORMED DID NOT RESOLVE PROBLEM BUT SERVED ONLY TO ALLOW WARRANTY TO EXPIRE. *JB

Exterior Lighting › Brake Lights › Switch
Filed Feb 1, 200593,000 milesNJ

THE CONSUMER STATES THE RECALL FOR THE BRAKE LIGHT SWITCH HAS BEEN REPAIRED, HOWEVER THE PROBLEM STILL EXISTS. *AK

Engine and Engine Cooling › Engine
Filed Jan 21, 2005CA

CHECK ENGINE LIGHT CAME ON ONE WEEK AGO. HAD OXYGEN SENSOR REPLACED 3 DAYS AGO BECAUSE THAT'S WHAT THE DIAGNOSTICS SHOWED THAT IT NEEDED. TODAY THE CHECK ENGINE LIGHT CAME ON AGAIN AND WON'T GO AWAY. CAN'T AFFORD TO SPEND MONEY HAVING MECHANICS "ATTEMPT" TO FIX THIS PROBLEM. I KNOW IT'S A COMMON VW JETTA ISSUE AND I WANT SOMETHING DONE ABOUT IT! *NM

Engine and Engine Cooling
Filed Jan 14, 200540,000 milesPA

MOST RECENTLY, THE WATER PUMP FAILED. APPARENTLY THIS IS ANOTHER COMMON FAILURE, WHICH SHOULD BE COVERED BY A RECALL. HERE IS THE LIST OF OTHER PROBLEMS I HAVE HAD: -BOTH WINDOW REGULATORS FAILED (COVERED BY RECALL) -TENSIONER PULLEY ON SERPENTINE BELT FAILED AT 40000 MILES ($400) -MAF SENSOR AT 47000 MILES (COVERED BY RECALL) -CATALYTIC CONVERTER FAILED 50000 MILES (COVERED BY EMISSIONS RECALL) -ALTERNATOR FAILED AT 55000 MILES ($450 - USING REBUILT ALTERNATOR) -WATER PUMP FAILED AT 60,000 MILES ($350 REPAIR BILL). THE QUESTION IS...WHAT'S NEXT? I PLAN TO SELL THE CAR WITHIN THE NEXT FEW MONTHS. *JB

Visibility › Power Window Devices and Controls
Filed Jan 6, 200558,800 milesNV

MY POWER WINDOW REGULATOR WENT OUT ON MY 2000 VW JETTA AND THE WINDOW FELL INTO THE DOOR, IN LOOKING ON THE INTERNET ON SITES SUCH AS MSN.COM I HAVE FOUND THIS TO BE A COMMON PROBLEM FOR ALMOST EVERY SINGLE VW OWNER THAT HAS INTERNET ACCESS. *AK

Visibility › Power Window Devices and Controls
Filed Jan 2, 200552,000 milesMT

MY DRIVERS SIDE POWER WINDOW REGULATOR FAILED, CAUSING THE WINDOW TO FALL DOWN INTO THE DOOR. THIS REQUIRED DRIVING HOME FOR SEVERAL MILES IN WEATHER APPROACHING ZERO DEGREES. THIS IS A VERY COMMON PROBLEM WITH VW'S, AS THE SAME THING HAS HAPPENED TO MY MOM'S VW BEETLE (1999). *JB

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed Dec 28, 200479,000 milesWI

JACK SUPPLIED WITH VEHICLE WOULD NOT HOLD VEHICLE UP AND SLIPPED OUT DAMAGING BODY OF THE VEHICLE. CAR IS A 2000 VW JETTA. HAD TO CALL TOW TRUCK AND WAS ADVISED BY TOW TRUCK DRIVER THAT VW JACK'S WERE USELESS UNLESS YOU HAD A PERFECTLY FLAT SURFACE. *JB

Engine and Engine Cooling › Exhaust System
Filed Dec 22, 2004NE

THERE IS A CONTINUING PROBLEM WITH THE EXHAUST SYSTEM. I HAVE HAD TO HAVE IT REPAIRED 3 TIMES IN THE LAST YEAR AND HALF. THE VOLKSWAGEN DEALERSHIP HAS REPAIRED IT OVER AND OVER AGAIN. I AM GETTING REALLY WORRIED THAT ONE OF THESE DAYS SOMETHING REALLY BAD IS GOING TO HAPPEN,AND I MAY BE INJURED. I WOULD BUY ANOTHER CAR BUT I SIMPLY CAN'T AFFORD IT. AFTER FIXING AN EXHAUST 3 TIMES WHO COULD AFFORD ANYTHING ELSE. I AM A LOYAL VOLKSWAGEN OWNER AND THIS IS THE SECOND VW I HAVE OWNED AND I NEVER HAD A PROBLEM WITH ANY OF THE OTHER CARS. IF THERE IS ANYTHING YOU CAN DO TO HELP IT WOULD BE GREATLY APPRECIATED YOU. *JB

Visibility › Power Window Devices and Controls
Filed Dec 15, 2004MD

I PURCHASED A 2000 VPLKSWAGEN JETTA IN THE YEAR 2002, PRE-OWNED. I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE I BOUGHT IT, AND NOW AM TRADING IT IN, AND TAKING A $3000 LOSS. HERE IS A LIST OF THE PROBLEMS I HAVE HAD IN THE LAST 2 YEARS LISTED FROM FIRST PROBLEMS TO MOST RECENT: 1. WINDOW TRAY BROKE, WINDOW FELL INTO THE DOOR. $300 2. TRUNK LATCH BROKE, HAD TO GET REPLACED $50 3. SUNROOF BROKE, WOULD NOT MOVE AND NEEDED THE ENTIRE THING REPLACED INCLUDING THE MOTOR. $1800 4. WATER PUMP LEAKED OUT ALL COOLANT, NEEDED TO BE REPLACED $ 600 5. STRUT COIL SNAPED IN HALF WHILE DRIVING, NEEDED TO REPLACE BOTH SIDES $500 6. LASTLY, (THIS IS THE POINT WHEN I DECIDED TO FILE A COMPLAINT AND TRADE THE CAR IN FOR ANOTHER BRAND) WATER LEAKING FROM THE ELECTRICAL PANEL ON TOP OF INSIDE ROOF. SUNROOF THEN MALFUNCTIONED, OPENING WHEN THE CAR WAS STARTED AND THE KNOB WAS NOT TOUCHED. HAD TO PAY TO DISCONNECT POWER SUNROOF. WHATEVER YOU DO, PLEASE, DO NOT BUY A VW JETTA. THAT IS UNLESS YOU WANT TO HAVE IT CONTINUALLY IN THE SHOP AND HAVING TO SPEND A LOT OF MONEY ON REPAIRS. *AK

Air Bags › Frontal › Sensor/Control Module
Filed Dec 7, 200437,000 milesIN

WHEN ADJUSTING THE DRIVER SIDE SEAT AIR BAG SENSOR LIGHT STAYED ON. *AK *TC

Latches/Locks/Linkages
Filed Dec 2, 200425,000 milesNJ

1) VEHICLE COMFORT MODULE SPONTANEOUSLY FAILED. THIS HAPPENED WHILE DRIVING THE CAR! 2) A MAJORITY OF THE FUNCTIONS CONTROLLED BY THIS MODULE FAILED, INCLUDING ALARM GOING OFF WHILE DRIVING, FUEL CAP RELEASE NOT WORKING, DOOR LOCKS, TRUNK RELEASE, ETC. ALL FAILED. IN THE MIDDLE OF THE FREEWAY, THE ALARM WENT OFF AND THERE WAS NOTHING I COULD DO TO TURN IT OFF. CALLED EMERGENCY ROADSIDE SERVICE AND THEY SHOWED ME HOW TO DISABLE THE ALARM (TURN THE KEY IN THE DOOR LOCK ON AND OFF SEVERAL DOZEN TIMES). HOWEVER NONE OF THE OTHER FUNCTIONS WORKED, MOST SERIOUS WAS THAT THE FUEL CAP COULD NOT BE OPENED. I HAD TO GET THIS FIXED BEFORE I RAN OUT OF FUEL! 3) TOOK THE VEHICLE TO THE DEALER. THEY REPLACED THE COMFORM MODULE AND MOST OF THE SYSTEM OPERATIONAL AGAIN. 4) HOWEVER OVER TIME, ONE BY ONE VARIOUS SYSTEMS STARTING MALFUNCTIONING AGAIN. WITHIN WEEKS, ONE OF THE REAR DOOR LOCKS WOULDN'T CLOSE AUTOMATICALLY. LATER THE TRUNK RELEASE DIDN'T WORK WITH THE REMOTE. THEN THE INTERIOR LIGHTS WOULDN'T GO OFF AUTOMATICALLY. OTHER DOOR LOCKS STOPPED FUNCTIONING, ETC. 5) SINCE THE CAR WAS OUT OF WARRANTY AND THESE WERE NOT CRUCIAL FUNCTIONS, I LIVED WITH THESE FAILURES. BUT NOW I'M UNCOMFORTABLE DRIVING THE CAR, NOT KNOWING WHERE AGAIN IN THE MIDDLE OF NOWHERE, EVERYTHING STOPS WORKING AGAIN. 6) I CALLED VOLKSWAGEN AND DESCRIBED THIS. THEY SAID I WOULD HAVE TO GO TO A DEALER TO HAVE THE PROBLEM DIAGNOSED AND FIXED AT MY OWN COST. THEY SAID THAT SINCE THE VEHICLE WAS OUT OF WARRANTY, THEY COUL

Exterior Lighting › Hazard Flashing Warning Lights
Filed Nov 30, 200463,500 milesNJ

HAZARD SIGNALS FAIL TO BLINK OR FLASH. ON OCCASION, THEY FLASH A FEW TIMES THEN STOP.*AK

Power Train › Automatic Transmission
Filed Nov 24, 2004120,000 milesVA

THE CAR TRANSMISSION STALLED ABOUT 4 TIMES. EACH TIME (4 TIME) I TOOK THE CAR TO THE VW DEALERSHIP AND THEY COULD NOT IDENTIFY THE PROBLEM. THEN THE CAR BROKE DOWN. I TOOK IT BACK TO THE VW DEALERSHIP THEN THE DEALERSHIP IDENTIFIED IT AS A TRANSMISSION PROBLEM. THE COST TO REPAIR THE CAR IS $4000. ALSO, NO OTHER DEALERSHIP OR AUTO REPAIR SHOP HAS SERVICED THIS CAR EXCEPT MILLER VW. *NM

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Nov 17, 200441,000 milesCT

BOUGHT THE USED 2000 JETTA IN MAY 2004. A MONTH LATER IN THE DEALER BECAUSE CHECK ENGINE LIGHT WENT ON. THEY CHANGED OXYGEN SENSOR. CAR STARTED STALLING/HESITATING AGAIN AND SEVERAL WEEKS LATER IN THE DEALER AGAIN. THEY CHANGED THE MASS AIR FLOW SENSOR. CONTINUED TO HESITATE/STALL AND WENT INTO SERVICE AGAIN AND THEY FOUND NOTHING WRONG. NO CODES ARE COMING UP SHOWING THERE IS SOMETHING WRONG. THIS CAR IS GOING AGAIN ON MONDAY NOVEMBER 22, 2004 INTO DEALER FOR THE SAME PROBLEM. THE PROBLEM HAS NEVER BEEN CORRECTED AND I CAN'T BELIEVE I HAVE SUCH PROBLEMS WITH THIS CAR THAT CANNOT BE CORRECTED. IT ONLY HAS 43,000 MILES ON THE CAR AND THIS IS PROBABLY THE REASON IT WAS TRADED IN AND HAS LOW MILES.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash1 injured
Filed Nov 9, 200459,000 milesNV

NO WARNING LIGHTS ILLUMINATED. PERIODICALLY THE BRAKING PRESSURE WAS RELEASED AND A PEDAL PULSE WAS FELT WHILE STOPPING. THE DEALER STATED THAT THE PROBLEM TO THE ABS PUMP LEAKED INTO THE ABS MODULE. *JB THE CONSUMER'S DAUGHTER WAS UNABLE TO STOP IN A PARKING LOT AS A RESULT OF THE BRAKES RELEASING CAUSING HER TO HIT ANOTHER VEHICLE. THE PERSON IN THE OTHER VEHICLE SOUGHT MEDICAL TREATMENT. *SC

Structure › Frame and Members › Underbody Shields
Filed Nov 8, 200455,400 milesMN

WHILE PARKED, PANELS LOCATED UNDER ENGINE AND SIDE PROTECTANT PIECES, BECAME UNATTACHED. DEALERSHIP TRIED TO BLAME ON DRIVER- WHICH ISN'T TRUE, AS THE CAR WAS NOT DRIVEN IN THREE DAYS - ALL PANELS SHOW FATIGUE, AND SOME ODD-CRACKING DAMAGE. SECOND REPAIR SHOP SHOW DEMONSTRATED WEAK SCREWS, CRACKING ALONG MOUTING POINTS, AND THE BUMPER BECOMING UNATTACHED. INCLUDING DAMAGE TO THE SCREWS THEMSELVES, WITH PREMATURE RUSTING, AND THE SCREW'S HEADS COMPLETLEY FALLING OFF. WHILE BEING TOWED TO DEALERSHIP, ALL PANELS BECAME DETACHED. (3 PC SYSTEM) THIS IS A CERTIFIED-USED VEHICLE - ORG. FROM IL SOLD IN MN. VEHICLE WAS IN DEALERSHIP THAT WEEK FOR OIL CHANGE, DEALERSHIP REPORTED NO PROBLEMS - HOWEVER AFTER THE FACT, THE CAR WAS PARKED IN A GARAGE. VW WILL NOT STAND BEHIND THEIR PRODUCT AS THEY FEEL THAT IT WAS NOT CAUSED BE THE SCEWS MALFUNCTIONING, BUT BY "ADDED AND UNKNOWN STRESS INCREASES.*AK

Visibility › Power Window Devices and Controls1 killed
Filed Nov 8, 200430,000 milesNJ

(1) VERY LOUD BANG ON THE DRIVER SIDE DOOR (2) FRONT DRIVER-SIDE WINDOW FELL DIRECTLY INTO THE DOOR PANEL (3) SMALL PLASTIC CLIP HAS TO BE REPLACED, AT THE SAME TIME DEALER TRYES TO CHANGE A WHOLE POWER WINDOWS ASSEMBLY FOR $500. *AK

Exterior Lighting › Brake Lights › Switch
Filed Nov 8, 2004OH

THE VEHICLE WAS SLIGHTLY OVER A YEAR OLD WHEN THE BRAKE LIGHT STARTED TO ILLUMINATE. THE CONSUMER HAD THE BRAKES REPLACED. *NM RECALL# 04V096000. *SC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip › Abs Warning Light
Filed Nov 5, 2004FL

WHILE DRIVING, THE ABS BRAKE LIGHT CAME ON INTERMITTENTLY. THE CLUTCH BECAME STUCK AND THE CONSUMER HAD TO JIGGLE THE GEAR. THE VEHICLE ALSO HAD ELECTRICAL PROBLEMS. *BF AC COMPRESSOR FAILED. NEW BATTERY WENT DEAD. FOUR WINDOW FAILURE DUE TO ELECTRICAL PROBLEM. *TC

Electrical System › Ignition
Filed Nov 3, 20045,000 milesNY

WHILE DRIVING, MY 2000 JETTA GLS, VEHICLE HESITATES AND STALLS (ENGINE LIGHT ALSO WOULD COME ON AT TIMES). ON SIX OCCASIONS TO SERVICE, VW CLAIMED THAT NOTHING COULD BE FOUND. THE SEVENTH TIME, CONVENIENTLY AFTER WARRANTY EXPIRATION, THEY FOUND A BAD IGNITION COIL...WHICH OBVIOUSLY, I HAD TO PAY FOR. SPEAKING TO FOUR ACQUANTAINCES THAT HAD SAME VEHICLE, ALL REPORTED SIMILAR ISSUES WITH THE HESITATION AND STALLING. THE KICKER CAME FROM MY FRIEND WHO RECEIVED A RECALL ON THIS ISSUE (IGNITION COIL RECALL) FOR HIS 1.8T JETTA. A CALL TO VW (1800-822-8987) TO INQUIRE ABOUT REIMBURSEMENT FOR MY EXPENSES REVEALED THAT MY JETTA VIN DID NOT MATCH THE RECALLED VIN'S!!! HOW CAN A PART THAT HAS BEEN RECALLED NOT BE COVERED FOR MY VEHICLE THAT HAS THE SAME PART? THIS IS ABSOLUTELY PREPOSTEROUS. OBVIOUSLY, THERE ARE SIGNIFICANT OWNERS OUT THERE THAT ARE BEING TALKED INTO UNNECESSARY REPAIRS AND SIDETRACKED FROM THE REAL ISSUE AND ARE NOT AWARE OF THE RECALLS OR SIMPLY DO NOT FILE COMPLAINTS. A LITTLE BIT OF INFO...TO TEST FOR THE PROBLEM, RUN YOUR VEHICLE WITH LESS THAN 1/4 TANK OF GAS (ONE OR TWO GALLONS WILL REVEAL THE PROBLEM), AND WATCH WHAT HAPPENS!!! SINCE THE IGNITION COIL WAS REPLACED, NO PROBLEMS...HMMMMMM! I URGE ALL TO CALL VW AND FILE COMPLAINTS WITH AAA AND NHTSA IF YOU HAVE BEEN DUPED. EVENTUALLY, THE TRUTH WILL WIN.*AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Oct 19, 200455,000 milesVA

MY CAR HAS 58,000 MILES ON IT AND LIKE MANY OTHERS ON THIS SITE IT HAS SUFFERED PROBLEM AFTER PROBLEM WITH EACH ONE GETTING MORE SERIOUS. I HAVE REPLACED A MASS AIR FLOW SENSOR,GLOVE BOX,TURBO PARTS,AND SOME PLASTIC CLIPS ON THE ARM REST. BUT, WHEN THE AIR CONDITIONER, FUEL GAUGE STARTED ACTING UP, AND THE FACT THAT THIS CAR HAS STALLED ON US THREE OR MORE TIMES RECENTLY (WHILE OUT DRIVING),THEN SAFETY BECOMES AN ISSUE. THE DEALERSHIP COULD NOT FIX THE PROBLEM WITH THE AIR CONDITIONER COMING AND GOING OR THE STALLING PROBLEM, AS FOR THE FUEL GAUGE, WE JUST FILL UP FOR EVERY 280 MILES PUT ON THE TRIPMETER. *AK

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Oct 4, 2004VA

WHO WOULD HAVE THOUGHT THAT A 4 YEAR OLD VEHICLE COULD FAIL EMISIONS INSPECTION?STOHLMAN, THE VOLKSWAGEN DEALERSHIP STATED THAT THE REPAIR OF THE OXYGEN SENSOR WAS COVERED BY WARRANTY, BUT THEY STILL CHARGED ME FOR LABOR. I WANT TO BE REIMBURSED FOR THE LABOR CHARGE. *AK

Equipment
Filed Oct 2, 2004MD

THERE HAVE BEEN THREE INSTANCES WHERE THE SAME RIGHT REAR BRAKE PAD HAVE WORN DOWN BEFORE ANY OF THE OTHER BRAKE PAD ON OUR VEHICLE. AT THE TIME WE HAD AN EXTENDED WARRENTY AND CONTACTED THE DEALERSHIP AND THE VEHICLE WARRENTY OWNER THROUGH THE DEALERSHIP. THE WARRENTY OWNER INDICATED THAT IT WAS NORMAL WEAR AND TEAR THEREFORE THEY WOULD NOT COVER IT. WE FOUGHT WITH THE DEALERSHIP ABOUT THE ISSUE BUT THEY ALSO INDICATED THE SAME THING ALTHOUGH THEY COMMENTED THAT IT WAS VERY UNUSUAL THAT ONLY ONE SIDE OF THE VEHICLE WOULD HAVE SUCH A PROBLEM. WE MET ANOTHER CUSTOMER AT THE SAME DEALERSHIP THAT WAS HAVING THE SAME EXACT ISSUE WITH HER VEHICLE AND HAD BROUGHT IT IN FOR REPAIR. WE MENTIONED THIS TO THE SERVICE AGENT BUT IT WAS AGAIN NOT REGARDED AS SOMETHING SIGNIFICANT. THE FOLLOWING YEAR WE HAD THE SAME ISSUE WITH THAT SIDE OF THE VEHICLE AGAIN. WE WENT TO THE SAME DEALERSHIP WITH OUR COMPLIANT AND SHOWED THEM OUR REPAIR ORDER THE YEAR BEFORE AND THEY DID NOT REGARD IT AT ALL. WE HAD THE PROBLEM REPAIR AT PEP BOYS BECAUSE IT WAS GOING TO BE TOO MUCH AT THE DEALERSHIP. WE AGAIN HAD THE PROBLEM A THIRD TIME AND BY THIS TIME OUR EXTENDED WARRENTY WAS OVER AND WE KNEW THE DEALERSHIP WOULD NOT LISTEN SO WE WENT AHEAD AND REPAIRED THE PROBLEM YET AGAIN. AFTER READING THE OWNERS MANUAL AND SPEAKING WITH A FEW FRIENDS WE DECIDED TO FINALLY REPORT THE ISSUE TO NHTSA AFTER HEARING ABOUT THE TIRE ISSUES WITH SUV'S. THANKS.*AK

Service Brakes, Hydraulic
Filed Sep 27, 200452,000 milesFL

WHEN ATTEMPTING TO STOP THE BRAKES FAILED COMPLETELY. NO IMPACT REPORTED. *AK

Electrical System › Ignition
Filed Sep 16, 2004OH

WHILE DRIVING, THE CHECK ENGINE LIGHT FLASHED AND THEN STAYED ON, FOLLOWED BY THE VEHICLE SPUTTERING. THEN IT STOPPED ACCELERATING. THE DEALERSHIP PERFORMED A DIAGNOSTIC TEST, IN WHICH THE FAILURE WA A FAILED IGNITION COIL. THE IGNITION COIL HAS BEEN REPLACED TWICE, BUT THE FAILURE HAS RECURRED. THIS FAILURE OCCURS EVERY 20,000 MILES. THE DEALERSHIP CANNOT INDICATE WHAT WAS CAUSING THE FAILURE. *JB

Air Bags › Side/Window
Filed Sep 14, 2004OH

WHILE DRIVING CONSUMER NOTICED SMOKE COMING FROM THE DRIVER SIDE SEAT. CONSUMER WAS ABLE TO DRIVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE PASSENGER'S SIDE AIR BAG DEPLOYED INADVERTENTLY. *AK

Vehicle Speed Control › Cruise Control
Filed Sep 8, 200442,000 milesTX

THE TURN SIGNAL/CRUIS CONTROL HANDLE FELL OFF, PREVENTING THE OPERATOR FROM SIGNALING AN INTENT TO TURN. THE HANDLE WAS NOT DAMAGED IN ANY WAY TO CAUSE IT TO FALL OFF OTHER THAN NORMAL USE. THE HANDLE IS DANGLING BY ITS WIRES TO THE CRUISE CONTROL AND THE OPERATOR IS UNABLE TO SIGNAL AN INTENT TO TURN.*AK

Engine and Engine Cooling › Engine › Diesel
Filed Sep 8, 200463,000 milesAL

2000 VW TDI MANUAL TRANSMISSION WITH 65,000 MILES. ENGINE CHECK LIGHT COMES ON, DEFINITE LOSS OF POWER, WORSE WHEN ENGINE HAS BEEN RUNNING FOR AWHILE. CAR HAS NO ACCELERATION AND CAN NOT HOLD SPEED GOING UP RELATIVELY MINOR HILLS. TOOK IT TO THE DEALER WHO PUT IT ON THE COMPUTER, SAID THAT THE WASTEGATE VALVE WAS STUCK BUT WAS OKAY NOW. PROBLEM REOCCURED. DEFINITE SAFETY PROBLEM ON HIGHWAY BECAUSE THERE IS NO ACCELERATION AVAILABLE TO THE DRIVER.*AK

Engine and Engine Cooling › Engine
Filed Sep 2, 2004CA

I HAVE A 2000 JETTA AND ITS A GOOD CAR BUT IT HAS PROBLEMS LIKE OTHER JETTA OWNERS THAT I HAVE TALKED TO. I HAVE TAKEN IT TO A SHOP AND ASKED THEM ABOUT MY PROBLEM AND THEY TOLD ME IT WAS A COMMON PROBLEM WITH THESE KINDS OF JETTAS. THE COMPLAINT IS WHEN I CHANGE THE OIL OR HAVE A GOOD AMOUT OF OIL IN THE ENGINE IT GETS EATEN AT A QUICKER RATE THAN IT SHOULD. IT TAKES LIKE 2-3 DAYS THEN I HAVE TO REPLACE A QUART OF OIL OR MORE TO MAKE IT A GOOD LEVEL. THE AMOUNT OF OIL BEING CONSUMED IS NOT GOOD FOR THE ENGINE OR FOR THE EVIRONMENT. *AK

Fuel System, Gasoline › Delivery › Hoses, Lines/Piping, and Fittings
Filed Aug 31, 200442,000 milesTX

WHILE DRIVING VEHICLE STALLED. THE CONSUMER WAS UNABLE TO RESTART VEHICLE, HOWEVER THE CONSUMER NOTICED THAT LIQUID WAS LEAKING FROM UNDERNEATH THE VEHICLE. CONSUMER HAD THE VEHICLE TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE PLASTIC HOSE AND OTHER PARTS NEEDED TO BE REPLACED. *AK THE FUEL HOSE HAD COME LOOSE WHILE THE VEHICLE WAS IN MOTION. *SC

Engine and Engine Cooling › Exhaust System › Emission Control
Filed Aug 31, 200495,000 milesTN

FAILURE OF DRIVERS SIDE POWER WINDOW - FIRST TIME, HOWEVER I EXPECTED IT TO HAPPEN SINCE I FOUND 53 COMPLAINTS ON THIS WEB SITE ALONE. THIS ISN'T THE FIRST TIME TO ENCOUNTER MAJOR REPAIRS ON THIS CAR. JUST 4 WEEKS AGO PAID 1,100 DOLLARS TO REPLACE OIL PUMP AND MASS AIRFLOW METER. WHY ISN'T THERE A RECALL YET? *AK

Engine and Engine Cooling
Filed Aug 30, 200445,453 milesTX

FROM STOP THE VEHICLE WOULD SOMETIME STALL. THE CONSUMER WAS UNABLE TO ACCELERATE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE VEHICLE HAD A BAD MASS AIR FLOW SENSOR (MAF) AND WAS REPLACED. THE DEALER FOUND NOTHING WRONG WITH THE VEHICLE. THE DRIVER SIDE DOOR LOCK DID NOT ALWAYS LOCK AUTOMATICALLY AND WOULD CAUSE THE ALARM TO SOUND. THE PROBLEM WAS DIAGNOSED BUT THE PROBLEM WAS NOT FIXED. THE VEHICLE ALARM WOULD SOUND WHEN THE VEHICLE WAS STARTED. *SC

Structure › Frame and Members › Underbody Shields
Filed Aug 18, 200448,000 milesFL

THE PLASTIC INSIDE FRONT FENDER LINER ON BOTH SIDES OF MY 2000 VW JETTA GLS TDI HAVE COME LOOSE IN THE FRONT AND ARE RUBBING AGAINST THE FRONT TIRES. I PURCHASED THIS CAR LESS THAN 5 MONTHS AGO, IT WAS CERTIFIED PRE OWNED CAR FROM A VW DEALER AND WAS GIVEN A 110 POINT INSPECTION. I HAVE DRIVEN THE CAR APPX 10,000 MILES SINCE PURCHASE WITHOUT ANY ACCIDENTS OR INCIDENTS THAT MAY CAUSE THESE ITEMS TO COME LOOSE. WHEN I BROUGHT THE CAR TO THE DEALER I WAS TOLD THAT THIS IS VERY COMMON AMONG THESE CARS AND IS NOT A WARRANTY ITEM, FURTHERMORE, THEY ADVISED ME THAT THIS HAD TO BE DRIVER INDUCED DAMAGE, ALTHOUGH THEY NEVER INSPECTED IT. I CALLED THE VW CUSTOMER CARE LINE AND REQUESTED A FACTORY SERVICE REP COME AND ASSESS THE PROBLEM ONLY TO BE TOLD WHEN THEY CALLED ME BACK THAT THE DEALER TOLD THEM THAT I HAD DAMAGED THE CAR, SO THEY WOULD NOT SEND A FACTORY REP AND THE CASE HAS BEEN CLOSED. I BELIEVE THIS IS A SAFETY ISSUE DUE TO RUBBING/INTERFERENCE WITH THE FRONT TIRES AND NEEDS TO BE ADDRESSED, ESPECIALLY CONSIDERING THE DEALER TOLD ME THAT THIS IS A COMMON PROBLEM AND THEY KEEP SEVERAL REPLACEMENT PARTS IN STOCK DUE TO FREQUENCY. *JB

Electrical System
Filed Aug 12, 20045,390 milesCA

BOUGHT THE CAR BRAND NEW FROM THE DEALER IN DECEMBER 2000. AT 5,390 MILES W/WARRANTY TOOK MY CAR IN B/C THE A/C WAS HAVING PROBLEMS. 7,255 MILES-A/C IS NOT COLD- FOUND SYSTEM LEAK-EXPANSION VALVE LEAK. 13,247 MILES-AC NOT COLD AGAIN. FOUND EXPANSION VALVE LEAKING- FREON-REPLACED O RING RECEIVER AND DRIER AND EXPANSION VALVE. 34,684- A/C LOUD AGAIN. 60,760 MILES- FAULTY AIR FLOW VALVE-REMOVED AND INSTALLED AIR FLOW SENSOR- WARRANTY. 88,850 MILES-A/C PROBLEMS AGAIN! 88,850MILES- A/C NOT COLD BLOWING WARM AIR, CUSTOMER TURNED A/C ON AND SQEAKING NOISE HEARD, TURNED BACK OFF, STOPPED NOISE, TURNED BACK ON BLOWING WARM AIR AND SQEAKING NOISE HEARD AGAIN. TOOK CAR IN FOR THE A/C PROBLEM A TOTAL OF 8 TIMES! WROTE OFFICIAL COMPLAINT LETTER TO VW DEALERSHIP. MANAGER FOUND THE WHOLE A/C SYSTEM WAS LEAKING! MANAGER SAID IT WOULD COST $3,725 DOLLARS! ( B/C WARRANTY HAS BEEN EXPIRED) TO FIX THE A/C UNIT. THEY OFFERED TO PAY FOR 50% OF THE PRICE. WE ARE NOT SATISFIED. WE SHOULD NOT HAVE TO PAY FOR ANYTHING B/C THE VW "QUALIFIED" TECHNICIANS ATTEMPTED TO FIX THE CAR, ENTRUSTED THE CAR INTO THEIR CARE, BUT EVENTUALLY LED THE CUSTOMER TO BIGGER PROBLEMS! THE CAR HAD ALL THE MAINTENANCE SERVICES DONE ON TIME! FAILURE OF THE TECHNICIANS BEING ABLE TO FIX THE PROBLEM DOES NOT SHOW THAT THEY ARE QUALIFIED..WHAT DID THEY CHECK??? WHY TELL THE CUSTOMER THAT JUST BECAUSE WARRANTY EXPIRED THAT THERE IS NO OLBIGATION BY THE SERVICE DEPARTMENT TO TAKE RESPONSIBILITY ANYMORE WHEN THEY ARE THE ONES WHO H

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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