Owners filed 33 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.
When it fails
08000080,000 milesMedian miles at failure
27 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Electrical System
14
0
2
1
Suspension
4
0
0
0
Engine
3
0
0
0
Unknown or Other
2
0
0
0
Fuel/Propulsion System
2
0
0
0
Air Bags
2
1
0
0
Wheels
1
0
0
0
Service Brakes
1
0
0
0
Seat Belts
1
0
0
0
Power Train
1
0
0
0
1 safety recall
Part 573 reports
Air Bags › Frontal › Driver Side › Inflator Module16V078000
Filed Feb 10, 2016659,493 vehiclesVolkswagen Group Of America, Inc.
Defect. Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
What owners reported
Newest filings
Service Brakes
Filed Jan 3, 2025OK
The f16 fuse in the engine bay that connects power to multiple exterior lights as well as the abs brake system melts and melts part of the fuse tray. This is the same thing that happens with the vw Tiguan in campaign am97. Look into am97 as this can ruin your abs brake system. This should be recalled and fixed. This picture is not mine but is exactly what happened.
Electrical System
Filed Oct 29, 2023NY
Vehicle’s electrical system shuts off as I am driving. This happened at night , almost caused a crash.
Electrical System
Filed Aug 9, 2023NY
The car stalls in traffic and is slow to accelerate. The service department attributes the cause from a problem with a contaminated fuel system. However, the car has had a series of problems with the electrical system where I was told the "radio is draining the battery". The car would be parked without the keys in the ignition and it failed to start and the cause being the radio draining the battery. The issue is both electrical and diesel engine related.
Suspension
Filed Aug 11, 2022IL
Going down the road - in town - at about 35 mph and I started to hear loud clanking while I felt as the rear of the car felt "stiff" all of a sudden. I parked the car as soon as I could to check it over. The rear passenger side coil spring just snapped as you'd break a pretzel... I have never seen a broken coil spring in any of the cars we owned over three decades. As I looked for information online, it seems that this MK6 generation of Volkswagen vehicles made in MEXICO were manufactured with springs that are PRONE TO FAILURE! Even the next generation MK7 especially vehicles manufactured between 2015-2019 had a RECALL for this exact failure - 42J5. - 56,000 vehicles including Golf hatchbacks, Golf SPORTWAGEN, Jetta sedans and Tiguan SUVS. How come VW didn't have a recall for the previous generation? Obviously this is manufacturing with below par parts.
Engine and Engine Cooling › Exhaust System › Emission Control › Catalytic Convertor
Filed Aug 3, 202280,000 milesVA
The contact owns a 2011 Volkswagen Jetta Sportwagen. The contact stated while driving approximately 55 MPH, the catalytic convertor warning light illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the particle filter needed to be removed and reinstalled. The vehicle was repaired. The contact stated that the failure reoccurred and the vehicle was taken to a different dealer who determined that the particle filter needed to be checked and reinstalled. Additionally, the EGR cooler needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact had taken the vehicle back to the second dealer; however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.
Suspension
Filed Jul 23, 2022IA
While changing lanes we heard a twang sound and felt an impact in the floor boards. The left rear of the car was unloaded from weight shift when the noise and impact was felt. When I was able to check the car over, I found the left rear spring was broken. The vehicle only has roughly 85k miles. I have heard many other stories of this happening to others as well.
Electrical System
Filed Jun 7, 2022NC
At first we had to replace the intake manifold and then a month later we had to replace the catalytic converter and now it’s in the shop having the DLF filter , fuel pump , & fuel lines . All dealing with the diesel exhaust and fuel distribution. It’s leaking diesel fuel with strong odor of diesel to the point it makes you feel sick. The Volkswagen dealership never informed me of any recalls on my vehicle. The dealership is Flow Volkswagen Greensboro NC
Seat Belts
Filed Nov 29, 202096,230 milesNY
THE RIGHT REAR SEAT BELT FAILS TO RETRACT. THE SEAT BELT WAS PULLED OUT TO BUCKLE AND FAILED TO RETRACT TO FIT THE PASSENGER. IT IS ALL THE WAY OUT AND CANNOT BE USED.
Electrical System
Filed Nov 25, 202090,000 milesMN
STATIONARY VEHICLE LEFT STRANDED. ENGINE WASS IMMOBILIZED KEY NOT RECOGNIZED
Fuel/Propulsion System
Filed Aug 7, 202097,000 milesMN
I HAVE BEEN GETTING HORRIBLE GAS MILAGE (250 PER TANK). THIS HAS BEEN FOR OVER A YEAR NOW OF TRYING DIFFERENT THINGS (DRIVING, FUELING, REPAIRS, ECT.).
Suspension
Filed May 28, 202062,000 milesIN
REAR SPRING BROKE SITTING IN THE DRIVEWAY. *TR
Suspension
Filed May 28, 202093,000 milesIL
BOTH REAR SPRINGS BROKE WITHOUT WARNING (AT SEPARATE TIMES). THIS CLEARLY SEEMS TO BE A MANUFACTURING DEFECT, AS I HAVE SINCE DISCOVERED THAT IT'S A VERY COMMON OCCURRENCE. *TR
Air BagsCrash
Filed Aug 21, 2019117,000 milesWI
TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE WHILE DRIVING ON THE HIGHWAY AT 50 MPH AND THE VEHICLE REAR ENDED ANOTHER VEHICLE. NO FURTHER INFORMATION WAS AVAILABLE. THE FRONTAL AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES THAT REQUIRED ANY TRANSPORT BY AMBULANCE. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOTALED PENDING AN OFFICIAL RULING FROM THE INSURANCE COMPANY. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED YET. THE VEHICLE WAS TOWED TO TOW YARD. THE FAILURE MILEAGE WAS 117,000.
Engine
Filed Jul 12, 201968,676 milesIL
IT ALL STARTED WITH A CHECK ENGINE LIGHT. APPARENTLY THE CAR JUMPED TIMING AND THE CRANKSHAFT WENT BAD. THIS CAUSED COMPLETE AND TOTAL ENGINE FAILURE. THIS IS A COMMON PROBLEM WITH THE JETTA. I BELIEVE A CLASS ACTION LAWSUIT IS NEEDED.
Electrical System
Filed Apr 11, 2019120,000 milesCA
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING VARIOUS SPEEDS, THE WINDSHIELD WIPERS ACTIVATED WITHOUT WARNING AND THE VEHICLE INTERMITTENTLY STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 120,000.
Electrical System1 injured
Filed Oct 26, 2018180,000 milesNH
I WAS DRIVING ON THE HIGHWAY AND I SMELLED BURNING PLASTIC. I REACHED BEHIND MY BACK AND BURNED MY FINGER. I PULLED OFF AND LOOKED AND SAW A HOLD AND MELTED SEAT. THE BACK OF MY COAT WAS MELTED AS WELL. I HAVE TAKEN IT TO A VW DEALER TO BE INSPECTED AND IT WAS CAUSED BY A WIRE SHORTING OUT. THERE IS A CASE NOW OPEN FOR ME WITH VW. WAITING TO HEAR IF THEY WILL PAY TO FIX THE SEAT.
Engine
Filed Sep 24, 201894,000 milesCA
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTWAGEN. WHILE DRIVING 30-35 MPH, THE VEHICLE SHOOK AND MISFIRED. ALSO, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT CALLED DIRITO BROTHERS WALNUT CREEK VOLKSWAGEN (2020 N MAIN ST, WALNUT CREEK, CA 94596, (925) 934-8224) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 181258947. THE MANUFACTURER REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 94,000. *DT *JS *DT *JB
Unknown or Other
Filed May 9, 201860,000 milesNY
STALLING OF VEHICLE WHILE IN TRAFFIC; EPC LIGHT WILL TURN ON, BATTERY LIGHT; REPLACEMENTS HAVE BEEN MADE WITH REGARDS TO FUEL AND OIL LEAKAGE AND STALLING STILL OCCURS
Electrical System
Filed Feb 20, 2018150,000 milesLA
THE FUSE BOX MELTED AND CAUSED ELECTRICAL MALFUNCTIONS. THIS SEEMS LIKE A SAFETY ISSUE. APPARENTLY THIS HAS HAPPENED FREQUENTLY AND OTHER MODELS (TIGUAN) HAVE BEEN RECALLED DUE TO THE FAILURE OF THE SAME PART NUMBER.
Electrical System
Filed Sep 6, 201753,000 milesNY
CAR RADIO STOPPED FUNCTIONING WITHOUT ANY NOTICEABLE CAUSE. SCREEN COMPLETELY BLANK, DOES NOT RESPOND TO BUTTONS OR OTHER INPUT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 10, 2016. Source: NHTSA Office of Defects Investigation.