2021 Volkswagen Id.4 complaints

The contact owns a 2021 Volkswagen ID.4. The contact stated while driving at an undisclosed speed, the instrument panel went dark for one minute displayed different colors, and then independently changed. The vehicle was serviced under NHTSA Campaign Number: 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM) but the repair failed to fix the vehicle. The contact stated that the back-over prevention camera had been seized five times. The contact had paid for the recall repair and the dealer had promised a reimbursement by the manufacturer. The manufacturer was not notified of the failure. The failure mileage was 171,656.

WINDSHIELD WIPER BLADE CONTACT WITH THE WINDSHIELD. When there's drizzle or road splash in traffic the wipers don't seem to have enough down force to properly clear the windshield. It's dangerous driving at night when oncoming auto and streetlights reflect off the uncleared surface causing poor vision. I had the complete windshield replaced twice due to an accident and a crack. I ran a water-vinegar solution through the windshield washer system to clear any contaminate. I used several clay, and window products to properly clean off any road, tree, or weather residue. I also replaced the wipers with high end Bosch, Scrubblade, and Rainx Blades that did not help. The VW dealer advised me that there's no way to increase the down force of the wipers. It's a great car but I spent too much time, effort, and money on this scary dangerous issue and hesitate to drive when wet conditions exist. Any advice or fix would certainly be appreciated.

Good day, In 2023, In bought the car and since then it have had many recalls and electrical problems which let the car to be out of service for over 60 days, see documents attached. Since yesterday, the car has the center and instrument panel display OFF preventing the speedometer and rearview camera from displaying in addition to front and rear parking sensors also off. I have contacted the dealership and they do not have appointments available until 02/2025. This car should be removed from the market due to its complete insecurity to drivers.

The actuator that locks the charge port door failed in the closed position so the car could not be charged. I took the car to the dealer and the broke the covering off the charge port door so the car could be charged. The actuator and to door need to be replaced.

Front electrical motor failed in a 3 year old vehicle with approx. 72,000 miles. A loud "pop" was observed, then the vehicle failed, stopped in the middle of the road, completely immobile. Vehicle has been looked at the by a VW authorized dealer, multiple systems failure has been identified.

The contact owned a 2021 Volkswagen ID4. The contact received notification of NHTSA Campaign Numbers: 24V6510009 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System) would like to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

A mandatory safety software update was displayed on my screen. I followed the instructions to start then over the air update and my car never turned on again. The update fried the CPU module and VW said not our problem. Absolutely insane

Constant recalls on this vehicle. Vw unwilling to work w us on taking back the vehicle. Issues prior to 50,000 mile mark but they say we didn’t file a complain early enough. Outstanding recalls

Rear passenger door opened while driving. Taking the vehicle in for a second repair on this item next week.

The contact owns a 2021 Volkswagen ID.4. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (STRUCTURE) and 24V344000 (BACK OVER PREVENTION, EQUIPMENT, ELECTRICAL SYSTEM); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Main screen goes blank sometimes when backing up Rear cross traffic warning has jammed on the breaks when nothing is nearby causing a jarring stop, VW has no fix to date and I want to get rid of this unsafe car

1. Electronic brake system failure - the vehicle exhibited this issue and so far it appears Volkswagen does not have a resolution. Vehicle has been at the dealership for almost 2 months and they have not been able to fix. Several other reports show that this is a consistent issue with the ID4 (probably the first edition). Fixed are often temporary and the issues resurfaces again 2. Battery Module issue: it appears these vehicles have defective batteries. One module was fixed by Volkswagen - however the capacity only dropped further. I suspect there is a major issue with these batteries and pose a fire hazard (similar to Chevy Bolt) and Volkswagen is intentionally concealing this fact.

The 12v battery powering the electrical system failed. This caused the vehicle to stop unexpectedly in the middle of a busy street worth traffic on either side of the vehicle. All attempts to restart the vehicle resulted in an error stating the electrical system has failed. The problem was reproduced at the dealership. The techs were unable to diagnose the errors. The manufacturer is sending a District Representative to investigate. The vehicle component was recalled in 2023 and replaced by the dealer to address this specific issue and risk. There were zero warning lights prior to the vehicle stalling. Once stalled, the vehicle was able to start, but unable to drive, and all dashboard warning lights activated.

After installing the latest over-the-air software update few days ago, our car began exhibiting a serious braking issue. When coming to a stop, the brakes lock while the vehicle is still in motion, causing a sudden and dramatic jerk forward. This occurs nearly every time we decelerate to a stop, regardless of speed or road conditions. This problem has escalated to the point where we no longer feel safe driving the car, as it poses a risk to the occupants due to its forceful nature

Over the past month, the car has provided warnings when driving: 1. Front assist has limited availability, 2. ACC unavailable, and 3. Emergency assist is currently not available. Note: the ACC was not engaged when these messages appeared. On October 1 I was driving on a highway at about 65 MPH with adaptive cruise control engaged. The weather was clear. Suddenly the ACC disengaged and the car began to slow. I re-accelerated the car by pushing the accelerator and continued my trip without ACC. No accident occurred but I was surprised when the car began to slow without warning on a major highway at high speed. When it was safe to do so, I pulled over into the breakdown lane to read the messages. The two messages displayed were Front assist has limited availability and Emergency assist currently not available. The picture on the front of the dashboard also indicated that ACC was not available. Over the next few days while driving locally (without ACC engaged), these three messages would periodically appear on the dashboard. I brought the car into a local VW dealer (Wellesley Volkswagen) to have it looked at by the service department. They indicated on the invoice from the visit that they "performed road test. RAND GFF and performed soft configuration of the 5F, front sensor and cluster. Reset all codes with success." The invoice also listed "Concern: 919A vehicle software open. Correction Not available at this time - customer will get notice via mail". I was told by the VW Welle

Vehicle starts to accelerate then hesitates for about 5-6 seconds before accelerating again while even keeping pedal down. Has happened on the first drive after multiple dealer visits, I think it’s related to computer resets and the dealer says it’s normal operation of the vehicle recalibrating itself. Problem is it happens when I pull out into traffic and almost causes a wreck.

When purchased from dealer . was told there were no recalls. Called Volkswagen america. said they would fix soon. no repair aviable. Car is unsafe.

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was experiencing a loss of speedometer information, a loss of rearview camera image, and a loss of several communication functions within the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was approximately 48,000. VIN tool confirms parts not available.

The two noted open recalls on my 2021 ID.4 have no fix. There has already been one battery cell replaced and another has gone bad. The vehicles lease ends in two weeks and the dealer, understandably, cannot take it as a trade for another vehicle, sell it to us, or resell it as it will sit on the lot until it is picked up by Volkswagen and totaled out due to it being unsellable. However, Volkswagen has no remedy for the vehicle issues, we are now losing out on any sort of trade in value, and are expected to pay the mileage over the lease agreement for a car that will be scrapped once returned. The dealer can only do so much, but Volkswagen not stepping in to acknowledge the vehicle at this point is a lemon and they do not know how to fix it or others, but expecting us to pay "depreciation" and other fees for a totaled vehicle, totaled due to their issues, is unacceptable. It's one thing for defects, another to not be able to fix them and them dump the cost to the consumer. This vehicle has been a financial burden and for the last few months has been a safety concern, and the final result is we as the consumer have to pay the price for it. Fix your design flaws, take responsibility, or don't sell consumers defective products with no support/solutions and dump costs on them. The fact one open recall means the vehicle could lose all electronics (an electric car) and have no insight into vehicle controls while driving, but we have to pay for the defect upon return is ridiculous. L

The contact owns a 2021 Volkswagen ID.4. The contact stated that while driving at an undisclosed speed, the display screen seized and was displaying a black screen. The contact stated that the rear passenger's door handle failed to unlock and open the door. The contact received notifications of NHTSA Campaign Numbers: 24V651000 (Structure) and 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I leased a car three years ago. This ID4 on May 15,2023 left me at a full stop in the middle of the highway. I then dropped it off to the dealer where they inspected it and saw it was a sensor/software issue, I think. They never actually disclosed the problem, nor held accountability. They insured me after almost two weeks of having to pay gas for a loaner car that they had fixed it and it was safe. After that incident and before my car had been in service countless times, all very inconvenient but not immediate safety issues, until the door handles. The door handles have been recalled twice before this last incident. My car was in there for over two weeks again back and forth. They broke my actual handles and had to go back in again, they claimed they were fixed. Now, almost 6monthankater I go to buy this lemon pre certified through the dealer and they tell me they can’t because it has two open recalls. They failed to say that the open recalls have been since May and are only now informing id4 owners that their doors may unlatch any any moment while driving and kill your babies and someone else’s on the road. Yet, they want me to either extend my lease, turn in the car and pay over mileage (even though I thought I was leasing to buy) or buy out the car not certified through a third party with two open recalls. I am being bullied into keeping a lemon. This car is a lemon and I want Volkswagen to take it off my hands waiving any over mileage and either giving me a new id4 that

Vehicle had a complete failure due to electrical issues and was brought to dealership. It was apparently due to recall issues which were repaired. The vehicle was returned 2 weeks ago. Today, shortly after exiting a highway, while traveling approx. 15-20mph then vehicle completely shut down. It stopped suddenly and unexpectedly and went into neutral. I could not put the car back into drive or park. The dash indicated electrical issues, airbag issues, collision sensors, brake issues and said “vehicle must not be towed”. Vehicle is currently at dealership.

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the center display failed to turn on. The contact stated while reversing at 5MPH, the rearview camera failed to engage, causing the rear vehicle panel to strike a tree and to become bent. There was no injury sustained. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

On multiple occasions this vehicle has failed to operate, a red hazard light goes on along with many other failure light indicators. I've been stranded where the car does nothing and also experienced the car dying while driving. When the vehicle comes to the airbag indicators come on warning that the airbags are not functioning. I have had to drive the vehicle this way. It's not the first time this car has had some type of electrical problems. It previously had an above lighting issue that had to be repaired. It's currently at Volkswagen of Leesburg in Florida, they are trying to figure out what is wrong with this car because they have not seen this type of failure before. It's been there for a week now. After getting stranded, vehicle failures, and electrical failures, I no longer feel safe in this vehicle. Im afraid this vehicle could have an electrical problem or fail while driving leaving me vulnerable to incoming traffic.

This problem is very intermittent but also very dangerous. It's happened to me three times in the last month. All three times, while I was making a left hand turn, the accelerator stopped working. One time, I was making a left turn in front of 45 MPH oncoming traffic. My left turn was legal as I had plenty of room to complete my turn before the oncoming traffic arrived. My car started the turn then stopped when my car had turned to the left but was in the middle of the intersection with the right side of my car facing the oncoming traffic. I took my foot off the accelerator then pressed down on it again and the car moved forward and out of the intersection which saved me from an accident. The other two times, I didn't come close to an accident but as I was about to accelerate, nothing happened and I had to take my foot off the accelerator and then press down on it again for my car to move. Had there been cars coming from my right, I could have been in a collision. I took my car to the local VW dealer who said they haven't heard of this problem and will run diagnostics. I doubt the diagnostics will find a problem that only occurs a few times a month. I did a search on the internet and found a site where multiple VW ID.4 owners were complaining about this same problem. Some had the issue turning right, not left. I'll attach the document that shows the other complaints as well as the web site link.

I had backed in to a parking space in a parking lot. To exit, I shifted the car into Drive, gently touched the accelerator (which should have accelerated the car to 2 MPH) and turned the steering wheel about 90° clockwise with my left hand to straighten the wheels. In doing so, the base of my left thumb inadvertently pushed the Set button on the cruise control, causing it to set to 15 MPH, its minimum setting, and the car to rapidly accelerate. I jammed on the breaks but wasn’t able to stop in time to avoid colliding into the side of a passing car. Because my right knee was locked in my effort to stop my car, the force of the impact was transferred to my hip and, though nothing was broken, I ended up spending two days in the observation unit of my hospital followed by eight days in residential rehabilitation. At the time, I had no idea what had caused the car to suddenly accelerate, seemingly without any input and certainly without my intent. It wasn’t until several months later that a similar acceleration event occurred, fortunately not resulting in an accident, and I was able to determine the cause. This problem is not the result of defective parts but of design. I believe the cruise Set button should not be located so close to the steering wheel rim and should not be raised as it is, but the safety issue could also be resolved in software by not allowing the cruise control to engage at very low speeds.

VW still has not remedied the rebooting screens issue from their May recall. If the main driver information screen shuts off, cruise control and lane keep also shut off, which means the vehicle slows down and will not continue following the lane, resulting in the vehicle possibly being put in a dangerous situation.

When accelerating from stop the vehicle loses power. If the accelerator is depressed further the power does not return. However, when the accelerator is released then depressed again power returns. In our case this has happened seven (7) times. The occurrence is random and is not limited to a specific location. It has occurred on the interstate highway when approaching the traffic on an onramp as well as in town driving. On two (20 of the seven (7) occasions automobiles following have had to emergency brake to prevent a rear end collision. Losing power when merging into traffic on an interstate could pose significant safety hazards to oncoming traffic as well as the vehicle merging. The problem has been brought to the dealer's attention but they have not been able to reproduce it. It has not been inspected by police or insurance because accidents have been avoided. I have owned the car for 14 months and the occurrence is random.

My car's display screen which shows the speed has now malfunctioned twice while driving and today while reversing the car, the center screen displaying the rear camera also reset mid-driving. In both cases, I turned off the car waited a few minutes, restarted the car twice and then the display came back on but who knows when the display will crash again. I have reported this issue to VW and to a local dealership, this issue is associated with a current active safety recall on the vehicle for which VW has no remedy. This has been the status quo for over 3 months. I wonder if actual accidents have to take place and people have to die before NHITSA will issue a vehicle recall for my model of ID.4 as I am genuinely scared to use my vehicle anymore and VW HAS NO IDEA WHEN IT WILL RELEASE OR DEVELOP A REMEDY. Hence I request you to please use your powers to urge the manufacturer to issue a vehicle recall as the current issue poses a MAJOR risk for drivers and other cars on the road. Please don't ignore this request as this could be quiet dangerous.

The manufacturer has failed or is unable to remedy the safety recall for my vehicle in a timely manner. It has currently been in there possession for over 30 days with multiple failed attempts to correct the recall/issue with my vehicle.

Manufacturer Recall Number919A NHTSA Recall Number24V344 The center display and main display that shows all information turned off and went completely blank while driving the vehicle on the highway which could of caused an accident. I called Volkswagen and the dealership and they said there is nothing they can do because there is no remedy to fix the problem. They sent me an email saying the following: Hi ********, Thank you for speaking with me. As promised, I'm reaching out to provide VW's position in writing. No remedy can be provided until the recall repair becomes available. There is no level of escalation that will provide a different outcome. As soon as the repair is available, you will be notified via mail. To provide you with the best service possible, it’s important that you respond to us by replying to this email. Replying outside of this email will result in a delayed response. Thank you for contacting Volkswagen Customer CARE. Sincerely, Candiss J. Customer CARE Advocate

Our 2021 vw id4 has serious issues. It’s still getting addressed at the dealership and has been there since Tuesday. I had to have my husband come and pick me up because the car itself had indicated it was unsafe to drive. Please contact Jacksonville Nc Vw for our carfax report. I have detailed photos of the incident. We have purchased a second car partially bc of how many times we’ve had to leave this one for extended periods of time. This car is 3 years old. I took the car on a short trip. A minor alert started. When I went to park the car flashed through multiple alerts and started an (artificial) engine noise revving. It specifically told me to stop driving it.

We have owned the ID.4 for there years and have had to put up with many recall issues that seam to take years in order to be resolved, it took VW over a year to resolve the random door opening issues, the car still sends messages the it is opening and closing the doors indiscriminately (at any time of the night or day). Now the infotainment screen started showing multiple errors, apple CarPlay works whenever it wants, on whatever phone it chooses, the screen goes blank frequently on its own, maps and car's GPS is useless, child lock errors, range calculations are erratic making it difficult to plan to trips. The over the air updates have seam to make the problem worse. Now we are waiting for another over the air update, the roll out has been extremely slow. Again it been three years and still no resolutions. We paid good money for this car, we were never late on a single payment. VW brought this vehicle to market without being properly tested, we have been paying money to Beta test a car for them and they have been allowed to slow walk repairs. The dealers cannot offer any solutions because VW of North America does not have any permanent solutions. The only solutions offered is trade in your car and we will sell you another car with less problems, of course if you trade in the car you loose thousand of dollars, if you sell the car you loose thousands of dollars, if you keep the car you have to deal with a Defective Vehicale and continue paying for it. How can this be allowed

This car has had open recalls for over a year. No dealers in the area have been able to fix them. They claim Volkswagen cannot get them parts on time. They’ve cancelled my service appointments multiple times. The car is now completely dead after a series of electrical faults and I’m unable to get in the car at all. What if my daughter was in her car seat and I was unable to get into it?! The amount of issues I’ve had with this car is insane. Constant faults including “child safety lock” not working. This is 2021 leased brand new. The recalls started over a year ago and I haven’t been able to get them fixed. Isn’t there someone sort of SLA for when a recall needs to be repaired?

Vehicle suffers from unintended and sudden acceleration when the "resume' capacitive touch button is accidentally brushed against. The vehicle is subject to injure or kill the vehicles occupants or others struck by the vehicle. Vehicle advised there is "no issue" with the vehicle but they did acknowledge the problem with the design of the steering wheel. The issue is intermittent and has occurred while driving at slow speeds in parking lots when the steering wheel is frequently turned more than 90 degrees and a body part can unintentionally touch the 'Resume" button.

Infotainment screen and instrument cluster turned off mid driving. This lead to complete failure of speed indicator. There is no speedometer available while driving. While be has an open recall it has failed to provide a solution in a timely manner.

The rear camera when backing up, does not work, and it's super difficult to back up, with a car that has a small rear window, as a driver you need the backing camera plus the sensors

Got in my car today and have NO DASHBOARD INFORMATION, no speedometer, no battery information, no back up camera, no access to any software related information.

The contact owns a 2021 Volkswagen ID.4. The contact stated that upon starting the vehicle, the instrument panel briefly failed to display pertinent vehicle information. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the system was failing to boot and required a systems update. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System). The VIN was included, but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 2,700.

The contact owns a 2021 Volkswagen ID.4. The contact stated while driving at approximately 35 MPH, the "Travel Assist" and the "Forward Collision Avoidance" system warning lights illuminated. The contact stated that while drifting into the lane in the past there was a vibration in the steering wheel to alert the driver. The contact stated that the steering wheel no longer vibrated while the warning light was illuminated. Additionally, the contact stated that the front passenger’s side occupant air bag sensor warning was displayed and stated that the sensor was off, with an occupant seated in the seat. The contact had taken the vehicle to a local dealer who diagnosed the failure with the Forward Collision Avoidance and the Travel Assist and a software update was performed. The contact stated that for the passenger’s side air bag sensor to be diagnosed, the dealer needed to remove the seat to determine the cause of the failure. The seat sensor was not repaired. The contact stated that the failure of the Forward Collision Avoidance and the travel assist had reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.

The contact owns a 2021 Volkswagen ID.4. The contact received notification of NHTSA Campaign Number: 24V344000 (Back Over Prevention, Equipment, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

On [XXX] approximately [XXX], I was in the drive-up line for Starbucks. The drive-up line was very slow so we waited for about 1/2 hour and I ended turning off my engine. I had plenty of room at least between 2-3 feet between myself and the car in the front. Then the line moved so, I put the car in Drive and covered the brake. I tapped the Gas/electric pedal and the car accelerated from 0 to 30 and lunged forward and I hit the car in front of me and they were pushed into the car in front of them. No one was seriously hurt, but police were called and ambulance arrived and found no injury - so there wasn't a police report. I was completely shocked that this happened so fast and I wasn't able to stop my car. So, when I hit the people in front of me. Their car was a Ford Mini-van older model. I dented their bumper, but see attached photos of damage to my car. I went on a VD owner website to see if other volkswagen owners had any acceleration problems and I was surprised to find so many people affected by acceleration issues. I decided to call Volkswagen headquarters and a case was opened. Volkswagen set up a data review with a Volkswagen technician. I dropped off the car at the dealership in Ventura. I was not provided with a report from the Data retrieval. I just received a letter from the case manager, Sarah that they did not find anything unusual. After reviewing the letter, they had the wrong date of my accident. The accident occurred on [XXX], and Sarah said the accident was

Description matches to Recall 24V344 has just happened to my car today while I was driving on freeway. It was a scary experience.

I was driving on a highway using the cars adaptive cruise control, when the car suddenly without warning slammed on the brakes. This caused me to be rear ended by a car behind me. The automatic emergency braking system had triggered without any hazard in front of me. Although there had not been a warning light of a malfunction, the car had previously activated phantom emergency braking. Previously the car on several occasions the cars AEB system activated but only briefly applied the brakes before quickly disengaging and the AEB warning went away. However, this time the brakes fully activated causing the car to stop abruptly from 50-60mph to a stop. I have not yet reported the issue to the dealer and no one has yet inspected the vehicle. Although no one was hurt, this issue could have caused very serious injuries and did cause significant damage to my vehicle and the other vehicle.

Car stopped without warning on six lane road in busy traffic. Display indicated electrical system failure. Vehicle would not re-start. Fortunately I was able to exit the vehicle and make it to the edge of the road but this was a very dangerous situation. Car was traveling between 30-40 mph at time. All active recall work had been performed per the dealership.

The first time I was stopped at an intersection. Luckily there was no one in front of me as the car, without warning, accelerated at full throttle. Although my foot was on the brake, and I was braking as hard as I could, the car continued to lunge forward. It finally stopped and I backed up to my original position in the intersection. The second time it happened I was pulling into a parking spot in a busy shopping center. Without warning, the car accelerated out of control, and, although I was braking as hard as I could the car continued to accelerate forward. It jumped the curb, crossed the sidewalk, and hit a large commercial postal mailbox knocking it off of its base in the concrete. There was significant damage to the vehicle but luckily in both cases no one was injured. Had anyone been on the sidewalk in that shopping center they would have been killed. It is a miracle no one was injured or killed.

The screen showing the speed and the backup can stop working at any point leading to a crash and compliance issues. It's been several months and VW still has not come up with a solution for this recall and these cars are still on the streets, hence they are a major threat to consumer safety.

I drove an ID-4 down south and preparing for right turn. Suddenly, the car was accelerating to a very high speed with the accelerator not being pressed (spontaneous acceleration). I tried hard to press the brake, but no effectiveness. Instead of turning a 90-degree angle to the west direction, the car only turned 45 degrees toward southwest, hitting the safety island and jump over the island, then crossing the eastbound road, climbing up the curb and the left side of the car hit the street tree. The car then snaked along the sidewalk and grass toward west before it stopped. The car then is pulled to the body shop (Caliber in San Jose). 1) Accelerator and brake are both failed. The car spontaneously accelerates itself and cannot be stopped even pressing the brake paddle 2) In the collision, my left shoulder and neck got hurts. 3) Not yet. The car is in the body shop. 4) The car is in the body shop. Police has seen the car. 5) No. It happened suddenly.

I got out of my car on Saturday, April 20th at a shopping mall 50 miles from my house. I parked and my screen told me that I had an over the air software update that I needed to install. I began installation of the update and parked and left my vehicle. I returned approximately 2 hours later and the car would not shift into drive. I had a yellow error message that said my cornering light was not functioning properly, but nothing referencing why my car wouldn't go into drive. I sat and tried to troubleshoot for another hour before calling roadside assistance. I was away from home, so they explained that they would only be able to tow it to a nearby dealership. It was after hours, nothing was open and it wouldn't be open until the following Monday. I paid almost 500 dollars to tow the vehicle to my house and then paid another 100 dollars through AAA to tow it to the dealership on Monday morning. Since then, my car has been at the service center and has not been repaired. They gave me a loaner but it's been almost 30 days and no resolution. I have been told that the issue was related to a known recall. I contacted VW to discuss a Towing reimbursement and was informed that VW would not be covering the expenses for either Tow event even though the first was completed under their Roadside assistance program.

The contact owns a 2021 Volkswagen ID.4. The contact stated while parking the vehicle, there was an abnormal odor of smoke coming from the rear of the vehicle. Upon inspection, it was determined that the smoke and burning odor were coming from the rear passenger’s side wheel well. The vehicle was driven to the local dealer who stated that the rear passenger’s side drum brake was faulty. The cause of the failure was not yet determined. The manufacturer was not contacted. The contact stated that earlier while driving the "low tire pressure" warning had been displayed. The failure mileage was 22,000.