Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2019 record →
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
This car has an active recall on it since April, 2023 with no known remedy. In the meantime, I'm not supposed to have a passenger sit in the front seat. My lease is ending. I cannot buy the car from the dealer because they won't sell it with an open recall.
I believe the manufacturer has exceeded a reasonable time for a recall remedy for the current recall.
Electronic Brake keeps activating on its own. Passenger airbag warning light goes off when no one is in the seat.
Windshield wiper falls out of alignment when operated in freezing temperatures. Maintenance log reports "Wiper caused by being stuck and being operated in weather conditions"
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
It has been over 9 months since VW issued a recall of the front passenger airbag. We were instructed not to use the front passenger seat. With children and sports equipment to haul around it is extremely inconvenient, bordering on making the vehicle obsolete with an inability to use the front passenger seat. We have not heard anything from VW regarding a fix and they have not responded to my attempts to contact them.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
I would like to file a formal complaint regarding the current recall on this vehicle. This recall has been a known issue since March 29, 2023 and as of today's date there is no found resolution. The suggestion from VW is that no individual ride in the passenger front seat until the issue is resolved. It is completely unrealistic and unreasonable to ask any individual to abide by this suggestion for this long of a time period. I am unable to use my vehicle to travel anywhere with the whole family unless they all sit in the back. VW needs to come up with a solution for fixing the recall immediately.
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The contact's father was concerned about driving in the vehicle and instead sat in the rear seats of the vehicle. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,500. VIN tool confirms parts not available.
The transmission at low speeds, while accelerating makes a grinding noise
My passenger airbag light has been showing an error light on and off since March of 2023. I’ve brought it to a Volkswagen dealership 2 separate times, and they advised me they didn’t have a fix for the issue. This is our family car that we HAVE to drive everyday to get to work and school. Everyday someone is at risk by riding in the passenger seat. It’s been 9 months of my family being at risk on the roads. I would like something to be done in regards to my vehicle asap so my family is safe.
We received a recall notice in May regarding the passenger airbag and Volkswagen still does not have a solution yet.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Ari Bags). The contact stated that the air bag warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the air bag needed to be replaced. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 25,000. VIN tool confirms parts not available.
I purchased my 2019 VW ATLAS IN 2021 and was not aware there was an airbag recall issue. I moved to Florida from California last year and brought my vehicle to Gunther VW in Daytona FL because of this issue about 5 months ago. Mike Taylor the senior service manager acknowledge the problem with me and stated we should be notified shortly. Its been 5 months now. This car is not safe to drive and we are very upset now. What are we supposed to do with this car. [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The contact stated that the passenger’s seat air bag would display a deactivated message stating, that the "Air Bag Off" on the instrument panel while the seat was occupied. The manufacturer was made aware of the issue. The approximate failure mileage 39,000. VIN tool confirms parts not available.
No incident, not a timely remedy for recall. Recall from March 2023, no remedy available in December 2023, 9 months later.
I would like to file a complaint against VW for the outstanding recall. This recall was issued in March, it is now mid-December, and they still do not have a remedy available! 9 months is way too long to have a dangerous recall to be open (airbag issue) with no date for a remedy. Manufacturers should not be allowed to take this long to come up with a remedy!
The contact owns a 2019 Volkswagen Atlas. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where an unknown part in the front passenger's side seat was replaced; however, the failure persisted. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 48,000. VIN tool confirms parts not available.
The contact owns a 2013 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
I have a recall on my car that has no fix and they ask us to not let anyone sit in the passenger seat. I don't see how this is a very safe approach to the fix. If this is the case I think all these cars should be taken off the road and not driven. I have a husband that has been in an accident on the passenger side and almost passed away. I refuse to put him in a car that is not to par with air bags. These cars should be deemed unsafe and taken off the road. This is not the first recall that I have had to deal with and I think it is crazy to have a car that my husband can ride in the front seat. The first recall was back in March now this one which started in May
On Saturday, November 18, 2023, at approximately 2100 hrs. my wife was returning home from a volunteer event traveling N/B SR-269 near MM 15.7 when she encountered an elk crossing the roadway in front of her. She subsequently hit the elk with the left front of our 2019 Volkswagen Atlas SEL. The impact collapsed the hood, grill, front bumper, and left fender. The driver and passenger door, left fender, and windshield were also severely damaged. The entire front windshield was shattered and collapsed into the front passenger compartment. What did not happen was the activation of the front and side airbags. I believe the impact was sufficient for the system to deploy and it appears to me that the passenger airbag system failed in this collision. Failure of the airbag system is potentially life-threatening. The vehicle is currently in a towing company impound yard waiting for inspection from our insurance adjuster. Accident Location: SR-269 MM 15.7 Ravalli County, Montana
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the RECALL repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
MY Volkswagen atlas Transmission appears to be making a grinding, screeching or squealing noise when accelerating at low speeds. Sounds to me like a bad torque converter but its not a normal noise. It also seems to not accelerate when this noise happens and if it stops when I pull into traffic I'll get hit. I took it to a dealer in NJ, said he has had others complain and that there is nothing they can do. My car is till under warranty, but they refuse to fix it. Its not safe!!!
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was intermittently illuminated. The vehicle was taken to the dealer and a second dealer, Volkswagen of Wesley Chapel (26500 Silver Maple Pkwy, Wesley Chapel, FL 33544) where the air bag warning light was reset several times; however, the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
Unable to drive our family car due to the ongoing passenger airbag recall. VW has yet to come up with a resolution, but it is not safe for us to drive it with someone in the passenger seat. This problem is very frustrating and the delay in a solution should be unacceptable.
The passenger air bag system is failing, the suggested fix is to not have a passenger ride in that seat. But since we have 4 kids in car seats in the back and only have one car we have no choice but for one of us to Always ride in that seat and risk injury.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light would remain illuminated while operating the vehicle. The vehicle was not repaired. The failure mileage was 85,000. VIN tool confirms parts not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the air bag warning light had remained illuminated while operating the vehicle. The failure mileage was 18,000. VIN tool confirms parts not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The message "Passenger Air Bag Off" was displayed. The local dealer was contacted and advised the contact that the passenger’s side seat needed to remain unoccupied while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available. The contact stated it's has now been 11 months since this recall was announced, and the unable to operate the vehicle.
At red light the auto stop start won't turn the car back on. The battery drains in less than 5 minutes and needs a jump. Or sometimes it won't "auto start" and I have to move the selector to Park and push the start button. This also happens when the engine is off, but the accessories are on. Just listening to the radio for 5 minutes seems to drain the battery and the car won't start and needs a jump. After a jump, the battery does charge back up when driven and holds its charge. I now try to remember to disable the auto stop start as this behavior is unacceptable. I recently had a new battery put in, and a new BCM and ECM, and this problem still happens. The car is at the dealer now.
The digital instrument cluster does not work, and the vehicle is not drivable due to safety features failing and an inability to know the vehicle's speed. The instrument cluster does not display speed, vehicle status, or safety information. The dealership cannot identify why this has happened. In addition, the car's electronics are failing, such as blinkers not working and the rear lights and safety features not working. The vehicle is not drivable, and the part is unavailable for an unknown period to fix the digital instrument cluster. VW refuses to resolve the failure of their electronics and wants to charge us $1700 to fix their problem with their electronics. We cannot safely use the car for an unknown period and are harmed by its broken manufacturing process. VW should fix this safety issue and warn other consumers about this safety issue. As I am sure you can appreciate, I rely on my car for transport, and apart from the inconvenience, this problem may also cause me to incur additional costs. I ask you to investigate this safety issue and ask VW fix the problem at their own cost.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I was driving on the freeway on 10/13/2023, it was raining and I was startled by an alarm and a flashing warning on my dash stating brake booster failure, the abs light went on and I was concerned because I recently had by brakes done at the Volkswagen dealership in Brooklyn Center Minnesota on 10/4/2023. I was afraid of not being able to brake and I pulled over and put my car in park and I received a park assist failure warning on my dash as well as the park assist light turned on by the shifter. I shut my car off and called Volkswagen in Brooklyn Center. I was assured that my brakes wouldn’t stop working and the service tech was unaware why the red light near my shifter for the park assist would turn on by itself. The dealership was about to close and I was told that I could maybe be squeezed in on that following Monday and eventually was scheduled. I restarted my car and received another error for the electronic stabilization control. I called back the dealership and was able to catch the tech before he left and I was concerned about driving it. I was told, you are basically driving a 1985 Volkswagen, be aware you don’t have the safety features. My car was reviewed on 10/24/2023, I was provided with a rental car and was told the problem was the abs electronic braking module that this is known to go out at my mileage. I do see that others have had this issue and there was a recall, but I was told my VIN number was not included. Prior to this I did report driving in a mall p
My '19' Atlas had given me several issues after 2 years. The engine light has illuminated several times. Im not sure if is just being reset or if the problem is actually being fixed. At any rate, I have continuously complained about smelling coolant since Feb 21. Only to bring vehicle in, have the coolant topped off, and hear it's nothing's wrong. It has been checked and inspected and yet there has been no headway of the originating of the issue. The dealer has changed the canister & head gasket a few times (even speculated water pump issues). It was said the problem had been fixed. That statement couldn't be more INACCURATE a few weeks ago I was told I needed a new head/spark plugs and the block was warp and I would not be able to drive it until it was repaired (a $5k job). My vehicle is 4 years old it is well kept and is always in for scheduled/routine maintenance. I was told this is a known issue. Had I been told this before buying, I would of reconsidered my purchase. Why isn't this a manufacturers recall? Or the buyer isn't informed. The manufacturer should be mandated to use reliable materials for this vehicle. For a vehicle to fail at 70k is insane. I am utterly disgusted. In addition, the collision display randomly comes on while driving and vehicle often halts unexpectedly. Unsafe if driving on the road with other vehicles. I have brought it to the dealers attention several times unsure if it has been annotated but I am always told bring it back if it does it again.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Vehicle has had a call some match 2023. There still is no remedy for repair.
Vehicle steering wheel shakes when turning hard to the left or right. Sounds like tires are getting stuck on vehicle, but dealership has confirmed that it is an issue with the steering rack. Issue started in April 2023 and after first steering rack replacement, issue persists. Now steering rack software is being updated and possibly parts replaced again. Car is not operating safely.
The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at an undisclosed speed, the vehicle stalled inadvertently. The contact stated that he shifted into park (P), then pushed the Push to Start button, and the vehicle restarted. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle lunged and jerked. The contact was able to pull to the side of the road. The EPC (Electronic Power Control) warning light, the steering angle sensor warning light, the exhaust warning light, the transmission warning light, and other unknown warning lights was illuminated. The contact also stated that while driving at an undisclosed speed on an incline, the vehicle decelerated to approximately 5 MPH while the accelerator pedal was depressed. Additionally, the infotainment system became inoperable. The dealer was notified of the failure, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.
I was driving between 35 and 40 mph on a 252/Providence Road at Wallingford Ave in Nether Providence Twp, PA 19086 last night at approximately 8:30p. It was dark, about 65 degrees and not raining. Road conditions were dry. The pavement is under repair with a temporarily patched utility trench for new water or gas lines in the drive lane. Just before the stated intersection, there are 2 large temporary steel plates on the road, which are somewhat raised (not flush). I was lightly applying the brakes to reduce speed. As my front tires made contact with plates, the collision warning flashed on the dash screen, no audible warning, and the brakes automatically and suddenly applied. The vehicle wheels locked and there was tire screeching heard. The vehicle came to a complete stop. There were no other vehicles in-front, behind, or on-coming. The vehicle stayed straight and there was no collision or damage. I am guessing the vehicle collision system sensed a shadow, 'saw' the light reflecting off the plates, or indicated a slippery surface due to the steel plate. The Anti-Lock brake system apparently didn't work as the wheels locked. The vehicle just STOPPED! I was the only occupant and for the record, in no way impaired. I'm pretty attuned to how my vehicle drives and reacts. Occasionally I'll get a false audible and visual alarm indicating a forward vehicle detection when there is nothing there. I've noticed this on dark, winding roads where I figure the glare from my headlights ca
The beep when I lock the car stopped working for months. Then one day it started working again. Then it stopped working and hasnt worked since.
When exiting a driveway that is sloped down towards the street, after stopping to look for traffic, and then proceeding, the collision avoidance system will automatically apply the brakes just as acceleration is needed to get ahead of oncoming traffic. This requires application of the brake then to make the vehicle move. According to the dealer that I've spoken with, the collision sensors are placed too low on the front bumper causing them to sense the road, but there is no fix other than to turn off the collision avoidance system every time the car is started, which requires navigating several menus and is not something easy accomplished.
The contact owns a 2019 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while driving the vehicle. The failure mileage was 60,000. VIN tool confirms parts not available.
There is an open recall that they have not yet fixed.
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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