Owners filed 2 complaints about this vehicle with federal regulators, most often about the structure. It has been recalled 1 time.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Structure | 2 | 2 | 0 | 3 |
Defect. ON CERTAIN MOTOR SCOOTERS, THE REAR FENDER MOUNTING BRACKETS MAY FATIGUE AND FAIL OVER TIME.
Risk. THE SEPARATED FENDER MAY CAUSE THE REAR WHEEL TO LOCK-UP WHILE UNDERWAY, INCREASING THE RISK OF A CRASH.
Remedy. DEALERS WILL REMOVE THE REAR INNER FENDER. THE RECALL BEGAN ON FEBRUARY 15, 2007. OWNERS MAY CONTACT CMSI AT 1-800-529-6642.
ON 7-23-06 I WAS DRIVING MY NEW 2006 TNG MILANO SCOOTER IN WHICH I LOST CONTROL BECAUSE THE REAR FENDER BROKE OFF AND BECAME CAUGHT IN THE TIRE ROTATION. I WAS FORCED TO SWERVE OUT OF TRAFFIC AND COME TO A QUICK STOP, CAUSING THE BIKE TO CRASH ON TOP OF ME. THE DEALER, SCOOTER STATION, INSPECTED THE BIKE ON 7-25-06 AND DETERMINED THAT THE REAR FENDER WAS FLAWED. THE DEALER STATED THAT THE FLAW WOULD BE REPORTED TO CMSI. ON 8-17-06 MY HUSBAND WAS DRIVING HIS TNG MILANO SCOOTER IN WHICH HE LOST CONTROL BECAUSE THE REAR FENDER BROKE OFF AND BECAME CAUGHT IN THE TIRE ROTATION. HE WAS FORCED TO SWERVE OUT OF TRAFFIC AND COME TO A QUICK STOP IN WHICH HE AND HIS SCOOTER CRASHED. THE DEALER WAS CONTACTED IMMEDIATELY TO REPORT THIS SECOND FENDER FAILURE. AGAIN THE DEALER CONFIRMED THAT THIS WAS A DESIGN FLAW. WE WERE INSTRUCTED TO CONTACT CMSI DIRECTLY TO DEAL WITH THE ISSUE. ON 8-24-06 WE SENT A CERTIFIED LETTER (WITH PHOTO DOCUMENTATION OF THE SCOOTER DAMAGE) TO CMSI REQUESTING A FULL REFUND FOR THE TWO TNG MILANO SCOOTERS. WE EXPLAINED THAT OFFERING US SCOOTER REPAIRS OR REPLACEMENTS WOULD NOT ADEQUATELY ADDRESS THE REAR FENDER DESIGN FLAW BECAUSE THESE OPTIONS WOULD NOT PREVENT US FROM BEING PLACED AT SERIOUS RISK WHILE DRIVING THE SCOOTERS IN THE FUTURE. WE RECEIVED NO RESPONSE. WE MADE FURTHER DOCUMENTED ATTEMPTS AT CONTACTING CMSI BETWEEN 8-24-06 AND 10-6-06 AND RECEIVED NO RESPONSE. ON 10-9-06 WE LET THEM KNOW THAT IF NO RESPONSE WAS PROVIDED THAT DAY WE WOULD TAKE THE NEXT ST
ON 7-23-06 MY WIFE WAS DRIVING HER NEW 2006 TNG MILANO SCOOTER IN WHICH SHE LOST CONTROL BECAUSE THE REAR FENDER BROKE OFF AND BECAME CAUGHT IN THE TIRE ROTATION. SHE WAS FORCED TO SWERVE OUT OF TRAFFIC AND COME TO A QUICK STOP, CAUSING THE BIKE TO CRASH ON TOP OF HER. THE DEALER, SCOOTER STATION, INSPECTED THE BIKE ON 7-25-06 AND DETERMINED THAT THE REAR FENDER WAS FLAWED. THE DEALER STATED THAT THE FLAW WOULD BE REPORTED TO CMSI.*AK ON 8-17-06 I WAS DRIVING MY TNG MILANO SCOOTER IN WHICH I LOST CONTROL BECAUSE THE REAR FENDER BROKE OFF AND BECAME CAUGHT IN THE TIRE ROTATION. I WAS FORCED TO SWERVE OUT OF TRAFFIC AND COME TO A QUICK STOP IN WHICH MY SCOOTER AND I CRASHED. THE DEALER WAS CONTACTED IMMEDIATELY TO REPORT THIS SECOND FENDER FAILURE. AGAIN THE DEALER CONFIRMED THAT THIS WAS A DESIGN FLAW. WE WERE INSTRUCTED TO CONTACT CMSI DIRECTLY TO DEAL WITH THE ISSUE. ON 8-24-06 WE SENT A CERTIFIED LETTER (WITH PHOTO DOCUMENTATION OF THE SCOOTER DAMAGE) TO CMSI REQUESTING A FULL REFUND FOR THE TWO TNG MILANO SCOOTERS. A REPAIR OR REPLACEMENTS APPROACH WOULD NOT ADDRESS THE REAR FENDER DESIGN FLAW. THESE OPTIONS WOULD NOT PREVENT US FROM BEING PLACED AT SERIOUS RISK WHILE DRIVING THE SCOOTERS IN THE FUTURE. WE RECEIVED NO RESPONSE. WE MADE FURTHER DOCUMENTED ATTEMPTS AT CONTACTING CMSI BETWEEN 8-24-06 AND 10-6-06 AND RECEIVED NO RESPONSE. ON 10-9-06 WE LET THEM KNOW THAT IF NO RESPONSE WAS PROVIDED THAT DAY WE WOULD TAKE THE NEXT STEPS IN PURSUING OUR RIGHTS. CMSI RESPONDED BY
2 of 2 complaints, reproduced as filed.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Feb 6, 2007. Source: NHTSA Office of Defects Investigation.