TRAVELING 45 MPH CROSSING EAST A 3 LANE INTERSECTION WITH A GREEN LIGHT WHEN ANOTHER VEHICLE GOING SOUTH RUN A RED LIGHT. SINCE I HAD THE RIGHT OF WAY AND MY VAN WAS AT STEADY SPEED OF 45 MPH, I HAD NO TIME TO REACT TO PREVENT FROM HITTING THE INCOMING CAR. I HIT THE OTHER VEHICLE'S PASSENGER SIDE DAMAGING BOTH FRONT AND REAR DOOR. THE IMPACT TOTALLY RUINED THE FROM OF MY 2014 TOYOTA SIENNA VAN WITH JUST 6277 MILES. MY INSURANCE COMPANY'S ADJUSTER DECLARED THE VAN A TOTAL LOST. WITH THAT STRONG IMPACT THAT TOTALLY DESTROY THE FRONT OF MY VEHICLE, I WAS SURPRISED THAT THE AIR BAG IN THE DRIVER SIDE DID NOT DEPLOY. SO, I AM REPORTING THIS INCIDENT FOR POSSIBLE PRODUCT DEFECT ON AIR BAGS INSTALLED IN MY 2014 TOYOTA SIENNA LE VAN TO PREVENT FUTURE INCIDENT ON AIR BAG FAILURE. *TR
2014 Toyota Sienna complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
TO SAVE MONEY TOYOTA INSTALLED A VIDEO BACK-UP CAMERA WITH NO AUDIO WARNING. IF TOYOTA WOULD HAVE SPENT THIRTY MORE DOLLARS AND INSTALLED AN AUDIBLE ALARM MY FAMILY MAY HAVE SAVED A THOUSAND DOLLARS. WE WOULD NOT BE REPLACING OUR GARAGE DOOR. THANK YOU. *TR
THIS COMPLAINT IS IN REFERENCE TO NHTSA CAMPAIGN ID 08V244000. THE POWER REAR LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA WILL NO LONGER SUPPORT THE GATE, AND IT HAS CLOSED ON SOMEONE STANDING UNDERNEATH IT SEVERAL TIMES. I WENT TO A TOYOTA DEALER TO REPAIR THE PROBLEM, AND THE DEALER QUOTED A VERY HIGH REPAIR PRICE (APPROXIMATELY $500), AND DID NOT MENTION THAT THERE WAS A SERVICE CAMPAIGN FOR THIS ISSUE. I CONTACTED TOYOTA ON MARCH 19, 2015 USING THE TOLL FREE NUMBER LISTED IN THE SERVICE CAMPAIGN LISTED ON THE NHTSA CAMPAIGN ID NUMBER. TOYOTA INFORMED ME THAT THIS WAS NOT A RECALL SITUATION, BUT A VOLUNTARY TOYOTA SERVICE CAMPAIGN, AND THAT THE PERIOD FOR THE FREE REPAIR ENDED IN 2010. THERE IS NO END DATE FOR THE SERVICE CAMPAIGN LISTED IN THE NHTSA CAMPAIGN NOTES. NO RESOLUTION WAS PROVIDED BY TOYOTA, OTHER THAN TO GO TO THE DEALER TO HAVE THE LIFTGATE STRUTS REPLACED, AND THAT I WOULD HAVE TO PAY FOR THE REPAIR MYSELF. *TR
TL - THE CONTACT OWNS A 2014 TOYOTA SIENNA. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V414000. THE CONTACT STATED WHILE THE KEY WAS IN THE IGNITION HE TURNED IT ON FOR THE POWER TO COME ON BUT THE ENGINE WAS OFF. THE CONTACT MENTIONED HE WAS ON A HILL AND PUT THE VEHICLE IN THE REVERSE POSITION WHILE THE ENGINE WAS STILL OFF AND THE VEHICLE BEGAN TO ROLL BACKWARDS. THE CONTACT STATED HE WAS UNABLE TO STOP THE VEHICLE WHEN APPLYING THE BRAKES. THE CONTACT MENTIONED THE VEHICLE STOPPED ONCE IT HIT A FLAT SURFACE AND HE TURNED THE VEHICLE ON. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. BT
THIS PART IS NOT ON NHTSA AFFECTED PARTS LISTS AND NEEDS TO BE UNDER (SUNROOF / MOONROOF /PANORAMA ) WHILE DRIVING FROM FLORIDA JUST OUTSIDE THE LINCOLN TUNNEL ON A SUNNY 65 DEGREE MORNING (7:30 AM, SUNDAY) WE HEAR A LOUD BOOM. NOTHING WAS IN FRONT OF US, NO OVERPASS. I SLIDE THE MOONROOF (ALL OTHER CARS CALL IT A SUNROOF) COVER BACK AND GLASS FALLS IN - IT LOOK AS IF IT HAD EXPLODED UPWARD. THANK GOODNESS I HAD THE COVER CLOSED. DEALERSHIP DETERMINES IT WAS CAUSED BY IMPACT BECAUSE OF THE GLASS BREAK PATTERN. I ASKED HIM IF HE HAD EVER SEEN THE PATTERN OF GLASS IF IT WAS DEFECTIVE, IF THERE WOULD SHOW A WEAK POINT. HE SAID HE HAD NOT AND THEN SAID HE DID NOT KNOW FOR SURE - IT WAS JUST FROM HIS EXPERIENCE HE DETERMINED THIS - EVERYONE AT DEALERSHIP HAD NEVER HEARD OF A SPONTANEOUS BLOW OUT IN THE MOONROOF /SUNROOF. THERE IS A LOT DOCUMENTED ON EDMUNDS.COM AND OTHER PLACES SO I SENT LINKS TO THIS INFO TO THE DEALERSHIPS. I HAVE OPENED A CASE WITH TOYOTA, THEY HAVE YET TO DETERMINE. THEY NEED TO BE HELD RESPONSIBLE - THEY NEED TO DE RESEARCH - WE COULD HAVE BEEN HURT IF THE COVER WAS OPENED. *TR
TOYOTA'S DESIGN DOES NOT PERMIT THE DASHBOARD LIGHTING OF THE INSTRUMENTS AND DIALS UNLESS ONE TURNS ON THE LIGHT SWITCH FOR (1) PARKING LIGHTS OR (2) HEADLIGHTS. THE DASHBOARD LIGHTING DOES NOT TURN ON WHEN ONE STARTS THE ENGINE. IT DOES NOT TURN ON WHEN ONE TURNS ON THE FRONT DRIVING LIGHTS. TOYOTA'S GAUGES AND SPEEDOMETER ARE RECESSED UNDER A HOOD IN ORDER TO PREVENT GLARING OF SUNLIGHT. PREVIOUS TOYOTA VEHICLES WOULD TURN ON THE DASHBOARD LIGHTS WHEN YOU STARTED THE ENGINE. THIS IS NOT THE CASE WITH OUR 2014 TOYOTA. IF THE DRIVER IS OPERATING HIS VEHICLE IN THE DAYLIGHT HOURS AND SUDDENLY RUNS INTO DARKNESS CAUSED BY CLOUDS, DUST STORM, ETC., HE WILL HAVE A DIFFICULT TIME SEEING THE INSTRUMENTS AND GAUGES. HE MAY HAVE TO DIVERT HIS ATTENTION TO TURN ON HIS DASHBOARD LIGHTS. THIS VEHICLE DOES NOT TURN ON RUNNING LIGHTS WHEN YOU TURN ON THE MOTOR. THE DRIVER MUST ENGAGE THESE LIGHTS WITH THE STALK CONTROLS WHICH OFFER FOUR POSITIONS: 1. OFF 2. RUNNING LIGHTS 3. PARKING LIGHTS AND INSTRUMENT CLUSTER LIGHTING 4. HEADLIGHTS AND INSTRUMENT CLUSTER LIGHTING. *TR
1) DRIVERS SEAT CAUSING SEVERE PAIN ON THE LEFT SIDE OF MY BACK. SEAT SEEMS TO BE LEANING TO THE LEFT CAUSING PRESSURE ON THE LEFT SIDE OF MY RIBCAGE. I CAN FEEL THE SIDE AIR BAG LOCATION CAUSING THIS. 2) FIRST AND SECOND ROW HEADRESTS RISE UP WITHOUT ANY MANUAL INTERVENTION. WILL NOT STAY DOWN IN LOCKED POSITION. *TR
TIRE FAILURES- THREE SIDEWALL BLOWOUTS AFTER SMALL POTHOLE IMPACTS FIRST IN FEBRUARY 2014 ( 30-35 MPH- POT HOLE ABOUT 4 INCHES DEEP) SECOND- TWO TIRES JULY 4TH 2014 ( 60 MPH- POT HOLE ABOUT 2" DEEP) NO RIM DAMAGE OR OTHER COMPONENT DAMAGE. *TR
2014 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL & SURE GRIP BRAND HAND CONTROLS. *SMD THE CONSUMER STATED WHILE DRIVING, THE ENGINE REPEATEDLY RACED. ALSO, THE VEHICLE ACCELERATED WHEN THE PEDAL WAS APPLIED AND THEN IT BECAME STUCK MOMENTARILY. THE CONSUMER STATED WHEN THE HAND CONTROLS, THAT WERE INSTALLED IN THE VEHICLE WERE USED, THAT'S WHEN THE ENGINE ACCELERATED AND THE PEDAL WOULD STICK. *JB
MY 2014 TOYOTA SIENNA DOES NOT HAVE THE DASHBOARD INSTRUMENT LIGHTS ON WHEN DRIVING. THE INSTRUMENT CLUSTER IS HOODED TO SHIELD IT FROM SUNLIGHT. AUXILIARY LIGHTING IS REQUIRED TO CLEARLY SEE AND READ THE DIALS AND INSTRUMENTS. NOT BEING ABLE TO QUICKLY AND EASILY READING THESE DIALS CAN BE A SAFETY ISSUE. THE ONLY WAY TO TURN ON THE DASHBOARD LIGHTS IS TO (1) TURN ON THE PARKING LIGHTS OR (2) TURN ON THE HEADLIGHTS. THIS IS CONTRARY TO OTHER VEHICLES WE HAVE OWNED, INCLUDING TOYOTAS. TOYOTA HAS TOLD ME THAT THIS IS STANDARD. I DISAGREE. I FEEL THAT TOYOTA SHOULD TURN ON THE INSTRUMENT LIGHTS WHEN I START THE ENGINE. . *TR
I WAS DRIVING DOWN I-95 TO FLORIDA FROM NC, TRAVELING 70 MPH IN THE LEFT LANE WHEN I NOTICED A CAR COMING UP FROM BEHIND DRIVING ALMOST ON THE CENTER LINE. I STAYED IN MY LANE AND THE CAR CAME UP AND IMPACTED THE RIGHT SIDE OF MY VEHICLE, ROTATING THE CAR 90 DEGREES AND SENDING ME AND MY FAMILY OFF THE INTERSTATE ONTO THE RIGHT SHOULDER. THE SIDE AIRBAG DID NOT DEPLOY EVEN THOUGH THE POINT OF IMPACT RESULTED IN DAMAGE TO THE PASSENGER AND SIDE DOORS OF THE MINIVAN. *TR
THERE IS NO ILLUMINATION OF THE MAIN DASHBOARD DISPLAY-SPEED, RPM, TEMPERATURE AND FUEL LEVEL WHEN LIGHT CONTROL IS AT OFF OR DRL (DRIVING LIGHTS) POSITION. I WENT TO DEALER AND SERVICE MAN SAID THAT IS THE WAY IT IS AND ANOTHER NEW VEHICLE ON THEIR LOT WAS THE SAME. THE GAUGE LIGHTS ARE ON BUT DIM IN PARKING AND HEADLIGHT POSITION. (TOYOTA MANUAL SAYS USE DRL IN DAYTIME TO SAVE FUEL AND ELIMINATE CHANCE OF BURNING OUT DRIVING LIGHTS.) I CALLED TOYOTA AND THEY SAID AFTER 2 WEEKS OF INVESTIGATION THAT THIS IS THE WAY IT IS. THIS IS A SAFETY ISSUE BECAUSE WE CANNOT SEE THE SPEED ON CLOUDY DAYS OR WITH SUNGLASSES ON SUNNY DAYS. MY PREVIOUS TOYOTA- 2006 SIENNA AND 2013 AVALON HAVE ILLUMINATION ANYTIME THE IGNITION IS ON FOR DRIVING. WHEN YOU CAN'T SEE THE SPEED EASILY, THIS IS A SAFETY RISK- THERE IS NO DIGITAL DISPLAY OF SPEED ON THIS VEHICLE. *TR
I PARKED MY CAR ON AN UPWARD INCLINING DRIVEWAY AND LEFT IT IN IDLE. I WENT INSIDE THE HOUSE TO GO AND GET MY DOG AND SPEAK TO MY IN-LAWS. I BROUGHT THE KENNEL OUT TO THE CAR, LIFTED THE TAILGATE AND PUT THE KENNEL IN. I WENT BACK IN THE HOUSE, GOT THE DOG FOOD, PUT THE DOG FOOD IN THE TAILGATE. I WENT BACK INSIDE AND WAS SPEAKING TO MY IN-LAWS WHEN ALL OF A SUDDEN WE HEARD A LOUD CRASH. WE WENT OUTSIDE AND MY CAR HAD ACCELERATED AND CRASHED INTO THEIR GARAGE. THERE WAS NO ONE IN THE CAR AT THE TIME OF THE ACCELERATION. THE DOG WAS STILL IN THE HOUSE WITH US. THE CAR WAS IN PARK. THE TAILGATE WILL NOT LIFT UNLESS THE CAR IS IN PARK WHILE IDLING. WHEN THE CAR IS IN DRIVE, THE DOORS LOCK. SO, WE KNOW IT WAS IN PARK. THE CAR CAUSED EXTENSIVE DAMAGE TO THE GARAGE FROM THE FORCE OF THE ACCELERATION. THE CAR ALSO HAD GRAVITY WORKING AGAINST IT, AS IT WAS AT AN UPWARD INCLINE. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Toyota Sienna → · Every Sienna year → · How the figures are calculated →