Page 2 of 13 · complaints 51–100 of 615

2011 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Unknown or Other
Filed Jul 26, 202041,463 milesCA

FUEL DOOR BEGAN POPPING OPEN. UPON TAKING IT IN TO THE DEALER I WAS TOLD THERE WAS A RECALL ON IT THAT HAD EXPIRED IN APRIL. THIS VEHICLE WAS SOLD TO ME AFTER A ELDERLY LADY PASSED AWAY. I BOUGHT THE VEHICLE IN NOVEMBER OF 2019 AND THIS IS THE FIRST TIME IT HAS NEEDED ANY SERVICE. (THIS IS OBVIOUS TO SEE BY LOOKING AT THE MILEAGE.) I WAS NEVER NOTIFIED OF ANY RECALL BEFORE OR AFTER BUYING THIS VEHICLE. TOYOTA IS NOW REFUSING TO FIX THE RECALL. YOU CAN TELL BY THE MILEAGE THIS VEHICLE IS IN CLOSE TO NEW CONDITION. I DO NOT THINK THIS IS FAIR. I CAN SUPPLY A DEATH CERTIFICATE IF NEEDED.

Electrical System
Filed May 6, 2020161,000 milesOH

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, SEVERAL UNKNOWN WARNINGS LIGHT ILLUMINATED WITH A BEEPING SOUND. THE VEHICLE WAS TAKEN TO THE VOSS TOYOTA (2110 HELLER DR, BEAVERCREEK, OH 45434, (937) 431-2100), WHERE A TECHNICIAN TEST DROVE THE VEHICLE HOWEVER, WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED AT THE SAME DEALER UNDER NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE) AND 16V340000 (AIR BAGS) AND PRIOR TO THE REPAIRS THE VEHICLE HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 161,000.

Unknown or Other
Filed Apr 22, 202059,000 milesOR

FUEL FILLER/GAS DOOR HINGE AND PIN. BROKEN/DEFECTIVE DOOR HINGE AND PIN WILL CAUSE THE POWER SLIDING DOOR TO NOT CLOSE OR OPEN PROPERLY. A SAFETY HAZARDOUS TO THE PASSENGER. TOYOTA HAS ISSUED A "CERTAIN 2011-2018 SIENNA CUSTOMER CONFIDENCE PROGRAM NOTIFICATION -ZKI" LETTER WHICH I HAVE JUST RECEIVED ON 04/21/2020, IN REGARDS TO THE "FUEL FILLER DOOR HINGE AND PIN / POWER SLIDING DOOR REPAIR. HOWEVER, I WAS DISQUALIFIED FROM THE NECESSARY REPAIR BASED ON THE DATE OF FIRST USED: 03/19/2010. I RECEIVED TOYOTA LETTER OF NOTICE TWO DAYS AFTER MY COVERAGE HAS EXPIRED. TOYOTA WON'T HONOR THE REPAIRS TO FIX THE FUEL FILLER DOOR HINGE AND PIN / POWER SLIDING DOOR ISSUES CLAIMING MY COVERAGE HAS EXPIRED WHEN IN FACT THE NOTICE WAS DELAYED AND LATE.

Power Train
Filed Mar 26, 2020143,000 milesMA

REAR DIFFERENTIAL FAILED AT 143K MILES

Structure › Body
Filed Mar 16, 2020297,000 milesNY

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S SIDE SLIDING DOOR OPENED WITHOUT WARNING WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO JOHNTSTONS TOYOTA LOCATED AT (5021 NY-17M, NEW HAMPTON, NY 10958, (845) 374-8600) WHERE THE TECHNICIAN WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND RECEIVED THE RECALL REPAIR HOWEVER, THE FAILURE RECURRED. THE UNKNOWN DEALER WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 297,000.

Electrical System
Filed Feb 29, 2020NE

DOORS WILL NOT OPEN EVEN AFTER RECALL WAS PERFORMED

Engine
Filed Feb 14, 2020160,000 milesWI

ALL THE OIL LEAKED OUT DUE TO A FAULTY OIL COOLER PIPE. THE PART IS FAULTY PLASTIC AND TOYOTA KNOWS THIS IS A DEFECTIVE PART. THEY DID AN "ENHANCED WARRANTY" INSTEAD OF A RECALL. THIS HAPPENED IN MY GARAGE WHEN THE VEHICLE WAS STATIONARY. MESSY AND DANGEROUS.

Electrical System
Filed Jan 25, 202060,000 milesOH

2011 TOYOTA SIENNA, FRONT SUSPENSION MAKING NOISES AND CLICKING. AIR CONDITIONING NOT WORKING WHEN CAR IS IDLING. REAR BACKING CAMERA DOES NOT WORK ONLY IN THE NIGHT TIME. . AND IT HAS BEEN AT THE MULTIPLE TOYOTA DEALERSHIPS AND THEY CAN. NOT FIGURE IT OUT.

Power Train
Filed Dec 17, 2019180,000 milesWI

WHEN ACCELERATING VEHICLE MAKES LOUD HUMMING NOISE. STOPS WHEN YOU TAKE YOUR FOOT OFF THE GAS. I WAS TOLD IT IS THE REAR DIFFERENTIAL. I HAVE READ MANY COMPLAINTS ABOUT THIS FAULTY PART. WHY IS THIS NOT BEING INVESTIGATED? $2000 REPAIR.

Steering
Filed Dec 11, 201991,000 milesKY

THE VAN HAS EXTREME OUTER TIRE WEAR ON THE FRONT OF THE VEHICLE. DRIVER'S SIDE FRONT SEEMS TO BE TO WORST. TIRES ARE BEING ROTATED AT RECOMMENDED INTERVALS (5000-6000MI) AND AN ALIGNMENT CHECK AND ADJUSTMENT IS DONE AT THE SAME TIME. 60,000MI RATED TIRES ARE LASTING 10,000-15,000MI BEFORE REQUIRING REPLACEMENT AND CAUSING VERY POOR TURNING/STEERING, EXCESSIVE STEERING WHEEL VIBRATION AND PULL, AND DRAMATICALLY INCREASED HYDROPLANING IN MILD RAIN CONDITIONS.

Electrical System
Filed Nov 8, 2019115,000 milesMO

RECENTLY STARTED HAVING THIS ISSUE WHILE DRIVING ON THE HIGHWAY. WHEN CHANGING LANES MY DOOR OPEN INDICATOR LIGHT AS WELL AS THE EXCLAMATION INSIDE THE TRIANGLE WILL ILLUMINATE ON MY DASH, A BEEPING SOUND STARTS CHIMING AND ALL THE INTERIOR LIGHTS COME ON. THIS HAPPENS ABOUT 15 TIMES IN A 20 MINUTE PERIOD. ITS VERY AGGRAVATING AND DISTRACTING. IT HAS GOTTEN WORSE AND DOES IT ON SIDE STREETS AND LOWER SPEEDS AS WELL NOW. I HAVE DONE SOME TROUBLE SHOOTING OF MY OWN AND REALIZE THAT IT ONLY HAPPENS WHEN I HAVE A WINDOW CRACKED OR DOWN. IF THE WINDOWS ARE UP IT WILL ALSO HAPPEN WITH SHARP TURNS ENDING WITH ABRUPT BRAKING. I HAVE BEEN PULLED OVER 3 TIMES IN A 4 MONTH PERIOD BECAUSE OF THE LIGHTS GOING ON AND OFF. POLICE SEEM TO THINK I'M SENDING SOME TYPE OF CODE FOR THEM TO HELP ME! IT IS RIDICULOUS. ASIDE FROM THIS LIGHTING/ DOOR ISSUE I AM ALSO HAVING TROUBLE WITH THE SLIDING DOORS CLOSING ON ME WHILE TRYING TO REMOVE MY 10 MONTH OLD SON FROM HIS CARSEAT. I BOUGHT THIS VAN USED AT 99,000 MILES. I NOW HAVE AROUND 120,000. I BELIEVE THIS SHOULD BE AN ISSUE REPAIRED BY A TOYOTA RECALL. I HAVE GOOGLED AND FOUND MULTIPLE COMPLAINTS ABOUT THIS EXACT SAME ISSUE FROM PEOPLE THAT HAVE THE SAME YEAR/MAKE/ MODEL AS MYSELF. UPON BROWSING THROUGH THE RECALLS ON THIS SITE I NOTED THESE ID#S THAT SEEM TO BE THE SAME TYPE OF ISSUE #11025347 #10995738 #10986378 CAMPAIGN # 16V858000 (STRUCTURE) #10928386

Seats
Filed Oct 29, 201975,000 milesCA

THIS IS A MAJOR ISSUE THAT COULD LEAD TO DEATH FOR THE THIRD ROW PASSENGERS. THE LEGS OF THE THIRD ROW DO NOT LOCK INTO THE FLOOR ALL THE TIME. PLEASE SEE PICTURES IT WILL CLARIFY THE ISSUE. IN CASE OF REAR END THE SEATS COULD ROTATE BACK AND THE PASSENGERS COULD HAVE A DIRECT HIT TO THE TOP OF THE HEAD.

Power Train
Filed Oct 9, 2019100,000 milesNY

ELECTROMAGNETIC COUPLER ON AWD SIENNA, IT SEEMS LIKE A SUPER COMMON PROBLEM THAT COSTS ~$2,500 US TO FIX AND STARTS AROUND THE 100,000 MILE ODOMETER READING.

Power Train
Filed Oct 3, 201999,000 milesNH

BEGAN HEARING A LOUD WHIRRING SOUND FROM REAR OF CAR WHEN CAR IS IN MOTION. GOT LOUDER OVER TIME. OUR REGULAR MECHANIC COULD NOT DIAGNOSE THE NOISE. TOYOTA DEALERSHIP FINALLY DIAGNOSED AS A FAILED ELECTROMAGNETIC REAR COUPLER. SUGGESTED WE NOT USE 'CHEAP TIRES.' WE NEVER HAVE. WE ACTUALLY WENT THROUGH THREE SETS OF THE RECOMMENDED 'RUN FLAT' TIRES IN UNDER 75,000 MILES. AS YOU KNOW, THESE ARE NOT CHEAP TIRES TO REPLACE. COST TO REPLACE COUPLER IS INCREDIBLY HIGH - SHOULD BE COVERED UNDER WARRANTY, AS A GOOGLE SEARCH AND DISCUSSIONS ON TOYOTA CHAT SITES TELL ME THIS IS A COMMON PROBLEM.

Unknown or Other
Filed Sep 25, 2019PR

THE UNIT MARKS DOOR OPEN SOMETIMES WHEN DRIVING AND SOMETIMES WHEN THE BRAKES ARE PRESSED DOWN. THE UNIT WAS TAKEN TO AUTHORIZED DEALER BECAUSE THERE WAS A RECALL. THE RECALL STATED THAT THIS ISSUE WAS CAUSED BY THE SLIDING DOOR'S LOCK. THEY VERIFIED THE UNIT AND SAID THE SLIDING DOOR'S LOCK WERE OK, BUT THE ISSUE APPARENTLY WAS ON THE REAR DOOR. THE LOCK ON THE REAR DOOR WAS DEFECTIVE AND THERE WERE NO RECALLS FOR THAT LOCK. THE REPAIR SHOULD BE PAID ON OUR OWN.

Air BagsCrash
Filed Sep 24, 2019CA

CHECK AIR BAGS

Structure › Body
Filed Sep 9, 201986,000 milesOH

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHEN THE CONTACT ENTERED THE VEHICLE WHILE HOLDING ONTO THE PASSENGER SIDE ROOF HANDLE, THE HANDLE FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

Structure › Body
Filed Sep 5, 201979,000 milesNY

TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. -PASSENGER SIDE DOOR DID NOT CLOSE. -THE BATTERY WAS DRAINED. -LATCH FAILURE. THE CONTACT STATED THAT AFTER DRIVING ACROSS COUNTRY, THE PASSENGER SIDE DOOR DID NOT CLOSE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.

Structure › BodyFire
Filed Sep 4, 2019110,000 milesVA

MY VAN CUT ON FIRE LAST SATURDAR, SEPTEMBER 1ST 2019. FOR NO APPARENTLY REASON. I DROVE ABOUT 5 MILES FROM MY HOUSE TO THE GROCERY STORE, WHEN I NOTICE THE SMOKE, I FIRST THOUGH WAS THE CAR IN FRONT OF ME. BUT WAS SMOKE COMING FROM MY HOOD. I WAS JUST ABOUT TO STOP AT A STOP SIGH AND I LOOK THE TEMPERATURE GATE AND IT WAS FINE, TURN OF THE CAR AND PEOPLE FROM THE PARKING LOT WAS ALREADY YELLING FOR ME TO GET OUT OF THE CAR. MORE THAN 2/3 OF THE VAN WAS TOTALLY DESTROYED IN THE FIRE.

Engine
Filed Aug 19, 2019156,000 milesOH

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING, THE ENGINE OIL COOLER PIPE BURST AND SPEWED OIL ALL OVER THE REAR OF THE VEHICLE. THE VEHICLE'S REAR WINDOW WAS COMPLETELY COVERED WITH OIL. THE MANUFACTURER EXTENDED THE WARRANTY; HOWEVER, THE CONTACT WAS NOT COVERED SINCE THE VEHICLE EXCEEDED THE WARRANTY. BUCKEYE TOYOTA (1903 RIVERWAY DR, LANCASTER, OH 43130, (740) 654-3943) STATED THAT THEY COULD NOT AUTHORIZE A REPAIR OUT OF WARRANTY UNLESS APPROVED BY THE MANUFACTURER. THE MANUFACTURER PROVIDED A CASE NUMBER AND STATED THAT THEY WOULD NOT COVER THE COST OF THE REPAIRS. THE CONTACT CALLED THE STATE ATTORNEY GENERAL'S OFFICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 156,000.

Engine
Filed Aug 16, 2019125,000 milesIL

OIL COOLER HOSE: FROM MY EXPERIENCE, AND FROM WHAT I'VE READ FROM OTHERS, THIS IS A CONSIDERABLE SAFETY ISSUE. A RECALL WOULD BE VERY APPROPRIATE FOR BOTH ROAD SAFETY AND FOR CONSUMER PROTECTION. A SUSPECTED BLOWN COOLER LINE JUST HAPPENED TO ME LAST NIGHT, AND I WAS VERY DISTRACTED WHEN I REALIZED MY 2011 TOYOTA SIENNA (ABOUT 125K MILES) WENT FROM PROVIDING NORMAL RESPONSIVENESS TO GIVING INCOMPREHENSIBLE FEEDBACK WITHIN SECONDS. A "LOW OIL" MESSAGE FLASHED ONCE ON THE CENTER CONSOLE AS I WAS PULLING OUT OF A GAS STATION INTO TRAFFIC. THIS LIGHT DID NOT RETURN. NO OTHER LIGHTS LIT UP AT ANY TIME. IMMEDIATELY, HOWEVER, I NOTICED HESITATION WHEN TRYING TO ACCELERATE. I THOUGHT THAT IT WAS AN ELECTRICAL PROBLEM AT THAT POINT, PERHAPS IT WAS AFFECTING THE FUEL INJECTORS. THEN I NOTICED A CLICKING NOISE COMING FROM THE ENGINE. AT THAT POINT, I PULLED OVER AT THE NEXT SAFEST OPPORTUNITY AND TURNED OFF THE VEHICLE. I POPPED THE HOOD AND NOTICED OIL EVERYWHERE TOWARD THE BOTTOM OF THE ENGINE COMPARTMENT/UNDERSIDE OF THE VEHICLE. THE DIP STICK WAS DRY. THIS ALL HAPPENED WITHIN 0.75 MILES ON A TWO LANE STATE HIGHWAY (ONE LANE IN EACH DIRECTION) WITH A 55 MPH SPEED LIMIT. I CERTAINLY WASN'T DRIVING DEFENSIVELY DURING THIS TIME, AND I HAD VERY MINIMAL AWARENESS OF ANY VEHICLES AROUND ME. THE ACCELERATION ISSUE COULD HAVE BEEN CATASTROPHIC IF I HAD TRIED TO BEAT TRAFFIC THAT WAS FAR ENOUGH AWAY TO PROCEED, YET CLOSE ENOUGH TO THINK TWICE. FORTUNATELY, I'M NOT AN AGGRESSIVE DRIVER, AND I

Power Train
Filed Jul 12, 2019165,000 milesWI

WHIRRING NOISE FROM THE REAR DIFFERENTIAL WHILE THE VEHICLE IS IN MOTION. THE PITCH OF THE WHIR GETS HIGHER AS THE VEHICLE ACCELERATES. CAUSE IS A FAULTY BEARING IN THE ELECTROMAGNETIC COUPLER ASSEMBLY.

Unknown or Other
Filed Jul 11, 2019117,000 milesNJ

MY DRIVER SIDE SLIDING DOOR WILL NOT OPEN BY EITHER PRESSING THE BUTTONS OR TRYING TO MANUALLY OPEN IT.

Unknown or Other
Filed Jul 7, 201980,000 milesPA

FOR YEARS, MY TOYOTA SIENNA HAS HAD A BEEPING NOISE WHEN I WENT OVER A BUMP, OR WHEN IT WAS HOT OUT AND I HAD THE WINDOWS DOWN OR WHEN I PUT ON MY BRAKES. IT GOES OFF AGAIN WHEN I BEGIN TO DRIVE. IT SAID IT WAS THE REAR LIFT GATE WAS AJAR. WHEN I GOOGLE IT, THERE ARE SO MANY PEOPLE WITH THE SAME ISSUE. SOMETHING IS WRONG WITH THE SENSOR, IT'S A BAD MESSAGE THAT COMES THROUGH. TOYOTA SHOULD OFFER TO REPAIR IT. IT IS SO ANNOYING. I'VE HAD MANY MECHANICS LOOK AT IT, AND TOYOTA WANTED TO CHARGE ME $1500 FOR A NEW LIFT GATE SENSOR. WHAT A RIPOFF. ON THE INTERNET MOST JUST DISCONNECT THE WIRE. THIS IS A TOYOTA PROBLEM THAT SHOULD BE RECALLED. IT IS CONSTANT NOW.

Unknown or Other
Filed Jul 1, 2019133,000 milesNY

CABLE ON THE PASSENGER SIDE SLIDING DOOR BROKE. DOOR CANNOT BE USED AUTOMATICALLY. HAD DEALER DISCONNECT THE CABLE FOR $50 INSTEAD OF PAYING APPROXIMATELY $400 FOR NEW CABLE.

Service Brakes
Filed Jun 21, 201943,000 milesPA

WE WERE VISITING NIAGARA FALLS THIS WEEK AND WHEN WE GOT OFF THE EXIT MY WIFE HAD NO BRAKES. SO WE HAD IT TOWED TO A TRIPLE A REPAIR SHOP AND WAS TOLD OUR BRAKE LINE FAILED BECAUSE IT WAS CORRODED AND WAS A CHEAP NON OEM BRAKE LINE. WE HAD TO STAY AN EXTRA NIGHT AT OUR HOTEL. WE BOUGHT IT ALMOST A YEAR AGO WITH 36000 MILES AND NOW HAS 43000 ON IT, I FEEL THAT BRAUNABILITY WHICH DID THE HANDICAP CONVERSION SHOULD HAVE USED A OEM BRAKE LINE WHEN THE REPLACED IT. I HAVE ALS BUT MY WIFE'S NUMBER IS (XXXXX) OR EMAIL ME BACK. WE HAVE A PIECE OF THE DEFECTIVE BRAKE LINE THANKS (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Train
Filed May 12, 201995,000 milesMD

THIS VEHICLE HAS ALL WHEEL DRIVE AND USES AN ELECTROMECHANICAL COUPLER ON THE REAR DIFFERENTIAL. IT IS VERY SIMILAR CONFIGURATION TO THE TOYOTA RAV4 THAT USES A VISCOUS COUPLER IN THE SAME LOCATION. MY COUPLER HAS FAILED DUE TO THE FRONT BEARING FAILING. THE VEHICLE IS 8 YEARS OLD AND HAS ABOUT 95000 MILES ON IT. TOYOTA HAS ISSUED A TECHNICAL SERVICE BULLETIN AND PROVIDED EXTENDED WARRANTY COVERAGE FOR THE BEARING FAILURE PROBLEM ON THE RAV4. SO FAR, THEY HAVE REFUSED TO PROVIDE SIMILAR COVERAGE FOR REPAIRS ON THE AWD SIENNA, EVEN THOUGH THE FAILURE MODE IS IDENTICAL. WE FIRST NOTICED THE PROBLEM WHEN THE VEHICLE STARTED MAKING LOUD GRINDING NOISE FROM THE REAR AXLE WHILE DRIVING. IT WASN'T CLEAR WHAT THE SOURCE OF NOISE WAS, BUT AFTER FINDING THE SERVICE BULLETIN FOR THE PROBLEM ON THE RAV4, IT BECAME CLEAR THIS SAME BEARING FAILURE WAS HAPPENING ON THE AWD SIENNA'S, SO IT WAS REPAIRED. IT WAS REPAIRED BEFORE IT FAILED CATASTROPHICALLY. IT IS HARD TO KNOW WHAT WOULD HAVE HAPPENED IF THE SOUND WAS IGNORED. WOULD THE DRIVE SHAFT SIEZE UP? ENGINE STALL? TRANSMISSION FAIL? TOYOTA DOES NOT SELL THIS BEARING FOR THE SIENNA, THEY REQUIRE THE ENTIRE COUPLING TO BE REPLACED, WITH A LIST PRICE OVER $1700, PLUS LABOR. THIS DEFECTIVE PART SHOULD BE SUBJECT OF A RECALL AND THE REPAIR PERFORMED ON ALL AWD SIENNA WITH THE DEFECTIVE BEARING CONFIGURATION.

Air Bags
Filed May 2, 2019148,000 milesCA

TOOK IN FOR RECALL. GOT VAN BACK AND DRIVER SIDE SLIDING DOOR NO LONGER OPENS WITH DOOR HANDLE. ALSO LARGE WIRE RAN IN 2ND ROW BEHIND DRIVER SEATS AND JUST LEFT THERE. ALSO JUMPER FUSE RAN UNDER STEERING WHEEL. ELECTRICAL NIGHTMARE. HORRIBLE MAINTENANCE. UNACCEPTABLE. CREATED MORE SAFETY HAZARDS.

Air Bags
Filed May 2, 2019148,000 milesCA

TOOK IN FOR RECALL. GOT VAN BACK AND DRIVER SIDE SLIDING DOOR NO LONGER OPENS WITH DOOR HANDLE. ALSO LARGE WIRE RAN IN 2ND ROW BEHIND DRIVER SEATS AND JUST LEFT THERE. ALSO JUMPER FUSE RAN UNDER STEERING WHEEL. ELECTRICAL NIGHTMARE. HORRIBLE MAINTENANCE. UNACCEPTABLE. CREATED MORE SAFETY HAZARDS.

Air Bags
Filed May 2, 2019148,000 milesCA

TOOK IN FOR RECALL. GOT VAN BACK AND DRIVER SIDE SLIDING DOOR NO LONGER OPENS WITH DOOR HANDLE. ALSO LARGE WIRE RAN IN 2ND ROW BEHIND DRIVER SEATS AND JUST LEFT THERE. ALSO JUMPER FUSE RAN UNDER STEERING WHEEL. ELECTRICAL NIGHTMARE. HORRIBLE MAINTENANCE. UNACCEPTABLE. CREATED MORE SAFETY HAZARDS.

Structure › Body
Filed Apr 22, 201971,000 milesTN

THE SLIDING DOOR BEHIND THE DRIVERS SEAT WILL NOT OPEN MORE THAN 8 ". THAN AN ALARM DINGS UP FRONT

Air Bags
Filed Apr 15, 2019125,444 milesMD

TAKATA RECALL: ATTEMPTED TO HAVE RECALL SERVICE COMPLETED AT HERITAGE TOYOTA IN CATONSVILLE, MD. WAS TOLD THEY DID NOT HAVE THE PARTS AND WAS PUT ON A WAITING LIST.

Power Train › Driveline › Differential Unit
Filed Apr 12, 201964,000 milesMA

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO TURN, A GROWLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PRIME TOYOTA ROUTE 2 (978-353-1700, LOCATED AT 700 OLD UNION TURNPIKE, LANCASTER, MA 01523) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE REAR DIFFERENTIAL. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. *BF *JB

Power TrainCrash1 injured
Filed Mar 18, 2019150,000 milesMD

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHEN THE ENGINE WAS STARTED WITH THE GEAR IN PARK AND THE PASSENGER SIDE SLIDING DOOR OPEN, THE VEHICLE SUDDENLY DROVE FORWARD AND CRASHED INTO A CONCRETE PILLAR. WHILE ATTEMPTING TO STOP THE VEHICLE, THE CONTACT BECAME TRAPPED BETWEEN THE VEHICLE AND THE CONCRETE PILLAR. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT HIP, LEGS, TORSO, AND BOTH ARMS. MEDICAL ATTENTION WAS NOT RECEIVED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 150,000.

Power TrainCrash1 injured
Filed Mar 16, 2019MD

MINIVAN PARKED BUT ROLL AWAY CAUSED INJURY. THE MINIVAN WAS PARKED TO PICK UP GROCERY BAGS BUT STARTED ROLLING AWAY AFTER THE LAST 2BAGS OF GROCEY

Unknown or Other
Filed Mar 5, 2019100,000 milesCA

THE INTERIOR OVERHEAD PASSEGER SIDE DOOR BUTTON IS FAULTY AND WORKS INTERMITTENTLY

Structure › Body
Filed Feb 21, 2019IN

THE PASSENGER SIDE AUTOMATIC SLIDING DOOR CABLE BECAME FRAYED TO THE POINT THAT THE DOOR WOULD NOT OPEN EITHER AUTOMATICALLY OR MANUALLY. THIS IS A SERIOUS SAFETY ISSUE AS CHILDREN CAN GET TRAPPED IN THE VAN AND BE UNABLE TO EXIT IN AN ACCIDENT. A QUICK SEARCH ONLINE SHOWS THAT THIS IS A COMMON PROBLEM WITH THE TOYOTA SIENNA VAN. THE FIX IS VERY EXPENSIVE: THE PART ALONE IS $800 AND IT REQUIRES 5-6 HOURS OF LABOR. THIS SHOULD BE A RECALL ISSUE.

Power Train
Filed Feb 13, 2019200,000 milesCA

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STARTED TO DECELERATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE DECELERATED AND STALLED. THE VEHICLE WAS TOWED TO TOYOTA OF ORANGE (LOCATED AT 1400 N TUSTIN ST, ORANGE, CA 92867, (714) 639-6750) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.

Structure › Body
Filed Feb 13, 2019FL

THE PASSENGER SIDE SLIDING DOOR STOPPED WORKING, IT DOESN'T OPEN AUTOMATICALLY, IT GET STUCK AND I THINK THAT'S A SAFETY ISSUE BECAUSE I HAVE 2 LITTLE KIDS THAT RIDE IN THOSE SEATS. I HIT THE OPEN DOOR BUTTON AND IT DOESN'T DO NOTHING ONLY BEEPS, I HAVE TO GET OUT OF THE VAN AND CLOSE THE DOOR FOR THEM.

Unknown or Other
Filed Feb 9, 2019NY

WHEN I RENEWED MY NEW YORK STATE REGISTRATION I RECEIVED A NOTICE THAT I STILL DIDN'T HAVE THE SLIDING DOOR PROBLEM TAKEN CARE OF. WAITING FOR SEVERAL MONTHS FOR AN APPOINTMENT AT FOX IN AUBURN NY TO GET THIS REPAIRED. IS THERE ANOTHER DEALER THAT I CAN TAKE THE VEHICLE TO IN THE AREA?

Air Bags › Sensor › Occupant Classification
Filed Feb 6, 2019CA

THE OCCUPANT SENSING SYSTEM DOES NOT RECOGNIZE THAT SOMEONE (FULL GROWN ADULT) IS SITTING IN THE PASSENGER SEAT. THIS PROBLEM IS IDENTICAL TO A PREVIOUS RECALL (NHTSA CAMPAIGN # 13V014000) TOYOTA SAYS THEY DO NOT HAVE TO FIX IT UNDER THE RECALL. PERHAPS THE RECALL DOES NOT COVER ALL OF THE VINS IMPACTED.

Air Bags
Filed Jan 24, 2019NY

TAKATA RECALL WESTBURY TOYOTA HAS A 2011 SIENNA LE IN SILVER ON SALE ON THEIR LOT. I ADDRESSED THEM VIA EMAIL ABOUT MY CONCERNS ON RECALLS SPECIFICALLY THE TAKATA AIRBAG RECALL. WHEN I ENTERED THE VIN ON THE NHYSA WEBSITE IT SHOWED ONE RECALL 1/9/2019 FOR AIRBAG BUT NO OFFICIAL RECALL NUMBER ASSIGNED TO IT YET. AS SOON AS I EMAILED THEM BACK AT NIGHT AROUND 9 PM I NOTICED THE RECALL NOTICE HAD DISAPPEARED. THE CARFAX ALSO SHOWS 1/24/2019 THAT MANUFACTURE MAINTENANCE WAS CONDUCTED. SO ALL OF A SUDDEN AT 9:30 PM THEY MAGICALLY FIXED THE AIRBAGS!? I'M WORRIED ABOUT THE LEGITIMACY OF THE FIX THEY CONDUCTED AND AFRAID SOMEONE MIGHT GET INJURED SHOULD THEY BUY THIS VEHICLE. PLEASE INVESTIGATE OR REACH OUT TO THEM.

Vehicle Speed ControlCrash
Filed Jan 16, 2019129,000 milesIA

ON A SNOWY SATURDAY MORNING, MY HUSBAND WAS SLOWLY (DRIVING LESS THAN 5 MPH) PULLING INTO A PARKING SPOT WHILE BRAKING. AS HE SHIFTED INTO PARK, THE VEHICLE SUDDENLY REVVED AND ACCELERATED OVER THE FIVE INCH CURB AND HIT A BUILDING A FEW FEET IN FRONT OF THE CAR. HIS FOOT REMAINED FIRMLY ON THE BRAKE DURING THE INCIDENT. ALTHOUGH THE VEHICLE HAD COME TO A COMPLETE STOP ONCE IT HIT THE BUILDING AND WAS PUT INTO PARK, THE ENGINE CONTINUED TO MAKE A LOUD REVVING SOUND. THE REVVING DID NOT STOP UNTIL THE VEHICLE WAS TURNED OFF.

Structure › Body
Filed Dec 17, 2018NY

MY CAR WAS PARKED AS I OPENED THE SLIDING DOOR BEHIND THE DRIVER'S SEAT I HEARD A POP AS THE DOOR OPENED AND THE CABLE THAT OPENED THE DOOR SNAPPED OFF SENDINDING THE DOOR FORWARD. THE END OF THE CABLE WAS CORRODED. I SEE THEY HAVE OTHER DOOR SAFETY PROBLEMS WITH CORROSION I THINK THE CABLE SHOULD BE INCLUDED WITH THE RECALL. SINCERELY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Air Bags
Filed Dec 15, 201850,000 milesFL

"TAKATA RECALL" NHTSA REFERENCE ID 16V340 THE SIENNA VIN (XXX) IS ACTUALLY IN SWITZERLAND. I'VE BEEN TOLD BY THE WORKSHOP STANDARD PROCEDURE IS THAT TOYOTA USA HAS TO DIRECT TOYOTA SWITZERLAND TO DO THIS REPAIR. MANY SIENNAS IN THE COUNTRY HAVE BEEN UPDATED THIS WAY. TIL TODAY , I HAVE NOT RECEIVED ANY NOTIFICATION TO PROCEED AND BRING MY SIENNA TO THE SWISS DEALERSHIP FOR THIS PURPOSE. IN ADDITION, THE TWO OTHER RECALLS; >SAFETY RECALL G04 - REMEDY NOTICE CERTAIN 2011 - 2016 MODEL YEAR SIENNA VEHICLES POWER SLIDING DOOR_NHTSA REFERENCE ID16V858 AND, >SAFETY (NON-COMPLIANCE) RECALL B0N - CUSTOMER NOTIFICATION PHASE 2011 AND CERTAIN EARLY 2012 MY SIENNA VEHICLES - TIRE AND LOADING INFO PLACARD AND OWNER'S MANUAL UPDATE SENT TO OWNERS. ASSIST CUSTOMER IF REQUESTED.NHTSA REFERENCE ID 11V560, ARE PENDING. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Power Train
Filed Dec 12, 201850,000 milesME

AT APPX 50-60K MILES, MY REAR DIFFERENTIAL BEGAN MAKING A LOUD WHIRRING SOUND. NO SPECIFIC 'TIME' OF FAILURE..JUST A GRADUAL BUZZING NOISE. DIAGNOSED AS A BEARING FAILURE IN A COUPLER FROM THE LOCAL TOYOTA SERVICE DEPT. $2500.00 FIX. RESEARCH SHOWS THE RAV 4 TO HAVE HAD SAME FAULTY PROBLEM, BUT THERE WAS A RECALL FOR RAV 4 OWNERS. WHY NOT A RECALL FOR SIENNAS? ONE WOULD THINK TOYOTA WOULD ASSUME SIENNAS WERE BOUGHT FOR LARGE FAMILIES, PACKED WITH CHILDREN, ETC, AND WOULD PLACE A RECALL FIRST AND FOREMOST. MANY PEOPLE HAVE POSTED ONLINE ON FORUMS AND YOUTUBE ABOUT THIS PROBLEM. I HAVE BEEN CORRESPONDING TO MULTIPLE GROUPS IN ORDER TO BRING MORE ATTENTION AND ACTION TO PROMOTE THIS FAULT AND GET PROPER COMPENSATION TO GET THIS FIXED. THE VEHICLE IS VERY LOUD, EXPECIALLY ON THE HIGHWAY. VERY UNSAFE.

Wheels
Filed Dec 5, 201867,750 milesFL

TIRES ON THIS VEHICLE ARE EXPERIENCING EXCESSIVE TIRE WEAR. I BOUGHT THE VEHICLE USED, BUT IT HAD A NEW SET OF TIRES ON IT. THE TIRES HAD TO BE REPLACED AT ABOUT 18,000 MILES DUE TO EXCESSIVE WEAR ON THE OUTSIDE TREAD OF THE TIRES. THE FOLLOWING IS A VIDEO I POSTED ON YOUTUBE DESCRIBING THE PROBLEM: HTTPS://YOUTU.BE/2EOK7U3RAYM

Structure › Body › Door
Filed Nov 26, 2018108,536 milesNY

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE REAR DRIVER'S SIDE DOOR OPENED. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE HELD CLOSED IN ORDER TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO ALDERMAN'S TOYOTA (33 SEWARD RD, RUTLAND, VT 05701, (802) 776-6000) WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS COVERED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE CABLE OPENER ASSEMBLY AND ROLLER HINGE WERE NOT COVERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,536. *DT*JB

Electrical SystemFire
Filed Nov 5, 2018100,000 milesNY

WHILE PARKED IN MY DRIVEWAY, HAVING BEEN DRIVEN TWO HOURS BEFORE, MY VAN CAUGHT ON FIRE IN THE ENGINE COMPARTMENT. IT BURNED FOR AN UNKNOWN AMOUNT OF TIME BEFORE WE WERE ALERTED. THE ELECTRICAL SYSTEM WAS DISABLED BY THE FIRE CAUSING THE TWO BACK SLIDING DOORS TO BECOME INOPERABLE. THE VAN CAN SEAT 6 PEOPLE IN THE REAR PASSENGER COMPARTMENT AND THEY WOULD BE UNABLE TO EXIT THE VAN EXCEPT BY GOING THROUGH THE FRONT DOORS. EVEN NOW THAT IT IS AFTER THE FIRE, WE ARE STILL UNABLE TO OPEN THEM, FROM INSIDE, OUTSIDE, OR WITH ANY OF THE BUTTONS.

Steering
Filed Nov 3, 2018NY

STEERING COMPONENT KEEPS GETTING LOOSE. I HAVE HAD TO REPLACE TWICE IN 2 YEARS. I AM AFRAID THAT THIS, IF NOT CORRECTED, CAN LEAD TO ACCIDENTS.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2011 Toyota Sienna → · Every Sienna year → · How the figures are calculated →