Page 4 of 8 · complaints 151–200 of 364

2007 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Engine
Filed Sep 8, 201497,302 milesNC

MY WIFE WAS DRIVING OUR 2007 TOYOTA SIENNA ON A MAJOR ROAD WHEN SHE NOTICED SMOKE COMING FROM UNDER IT. SHE PULLED INTO A PARKING LOT AND SHUT THE ENGINE OFF, AVOIDING ENGINE SEIZURE BECAUSE WITHIN JUST A COUPLE OF MINUTES IT HAD LOST 2 QTS OF OIL ONTO THE GROUND DUE TO A RUPTURE IN A RUBBER OIL VVT-1 LINE. AFTER READING ONLINE I FOUND OUT THIS IS A VERY COMMON PROBLEM WHICH TOYOTA HAS REFUSED TO ADDRESS PROPERLY. IN 2009 SIENNAS THE LINE HAVE BEEN SWITCHED TO ALL METAL LEAVING THE REST OF THEIR EARLIER CUSTOMERS WITH TICKING TIME BOMBS. THIS TYPE OF FAILURE IS UNACCEPTABLE, AN ENGINE SEIZURE AT 70MPH WILL BE DEADLY AND THE SPILT OIL ON THE ROAD POSSES HAZARDS AS WELL. A TOYOTA DEALERSHIP WANTS TO CHARGE OVER $500.00 TO REPLACE THIS $23.00 HOSE. *TR

Latches/Locks/Linkages › Doors › Latch
Filed Sep 8, 2014107,000 milesNC

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH HANDLE WAS COVERED WITH A DEFECTIVE RUBBER THAT MELTED AND FRACTURED. THE CONTACT ALSO STATED THAT THE DRIVER SIDE DOOR MADE A LOUD POPPING NOISE WHEN OPENED AND CLOSED. THE DEALER STATED THAT THE DOOR HANDLE NEEDED TO BE REPLACED AND THE NOISE CREATED BY THE DRIVER SIDE DOOR WAS POSSIBLY DUE TO DEFECTIVE WELDING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 107,000. UPDATED 10/22/14*CN

Structure
Filed Aug 27, 2014FL

MELTING DASH BOARD. *TR

Structure › Body › Door
Filed Aug 27, 201486,000 milesIL

TOYOTA SIENNA 2007 BACK DOOR HANDLE MELTED. *TR

Structure
Filed Aug 20, 201414,000 milesTX

THE DASHBOARD SEEMS TO BE BREAKING DOWN, MELTING AND/OR STICKY TO A DEGREE IT IS NOW SHINY AND REFLECTS LIGHTS BACK INTO THE DRIVER/PASSENGER COMPARTMENT ON SUNNY DAYS. THIS CREATES A GLARE MAKING IT DIFFICULT TO SEE OUT WHEN OPERATING THIS VAN. AT TIMES, IT BECOMES HARD TO SEE CARS, STOP LIGHTS AND PEDESTRIANS. A LOCAL CHANNEL HERE IN HOUSTON RAN A STORY ON THIS PARTICULAR PROBLEM CONCERNING DASH BOARDS THAT ARE BREAKING DOWN AND CAUSING SAFETY ISSUES. THANKS, *TR

Wheels
Filed Aug 16, 2014129,000 milesCT

MY SPARE TIRE FELL OFF MY VEHICLE WHILE I WAS DRIVING ON I91 IN VERMONT BETWEEN EXITS 5 AND 6 . THE VEHICLE FOLLOWING ME, WHICH WAS BEING DRIVEN BY MY HUSBAND, STRUCK THE TIRE. IT BECAME LODGED UNDER HIS CAR DAMAGING THE AIR CONDITIONING SYSTEM. AT THE TIME OF THE INCIDENT WE DID NOT REALIZE THAT IT WAS THE TIRE FROM MY CAR. WE PULLED OVER TO THE SHOULDER WE WERE ABLE TO DISLODGE THE TIRE AND CONTINUED ON.AFTER DISCUSSING WHAT HAPPENED AND INSPECTING THE CAR DID WE REALIZE THAT IT WAS MY SPARE. THERE WAS A RECALL FOR THIS COMPLETED BY TOYOTA IN 2011. THIS IS A VERY DANGEROUS SITUATION WITH THESE CARS AND WERE VERY FORTUNATE THAT SOMETHING WORSE DID NOT OCCUR. WE REPORTED IT TO TOYOTA AND ARE VERY DISAPPOINTED IN THEIR RESPONSE SO FAR. *TR

Engine
Filed Aug 10, 2014115,187 milesSD

WHILE TRAVELING AT 75MPH ON INTERSTATE, I NOTICED HEAVY WHITE SMOKE TRAILING VEHICLE. SLOWED AND PULLED OVER. INSPECTED ENGINE AND FOUND LARGE OIL LEAK. NO CHECK ENGINE OR LOW OIL LIGHTS ILLUMINATED PRIOR TO SMOKE. ENTIRE BOTTOM OF THE CAR COATED WITH OIL, INCLUDING EXHAUST SYSTEM, FRONT PASSENGER TIRE AND REAR TIRES. NO OIL REGISTERED ON DIPSTICK. TOWED TO TOYOTA DEALER WHERE THE CAR WAS PURCHASED. FAILED PART WAS THE OIL COOLER HOSE. TECHNICIAN SHOWED ME THE FAULTY RUBBER HOSE WHICH HAD A PIN-HOLE LEAK AND THERE WAS BARELY ONE HALF QUART IN THE ENGINE, WHICH HOLDS 6.4 QUARTS. JUDGING BY HOW OFTEN I HAD BEEN LOOKING IN THE REAR VIEW MIRROR DUE TO TRAFFIC, I'D ESTIMATE THE LEAK WAS ONLY A FEW MINUTES IN LENGTH AND THE ENGINE WOULD HAVE BEEN WITHOUT OIL AND AT HIGHWAY SPEED VERY SOON IF I HADN'T NOTICED. THIS IS NOT AN EXTRAORDINARY EVENT UNTIL YOU REALIZE THAT THE OIL HOSE THAT FAILED WAS PART OF TOYOTA'S 90K OIL COOLER HOSE LIMITED SERVICE CAMPAIGN FOR 2GR-FE V6 ENGINES IN 2011. I HAD MY CAR UNDERGO THIS FIX, WHICH SIMPLY REPLACED A RUBBER HOSE WITH ANOTHER RUBBER HOSE WHICH WAS SUPPOSEDLY MADE FROM A COMPOUND THAT BETTER RESISTS HOT OIL. THE REPLACEMENT HOSES ARE FAILING, WHICH IS WHAT TOYOTA TSB-0201-11 "OIL COOLER SEEP" (DEC 21, 2011) IS MEANT TO COVER AND IT REPLACES THE RUBBER OIL HOSES WITH AN ALL-STEEL HOSE. HOWEVER, IT ONLY APPLIES TO CUSTOMERS STILL UNDER THE 36,000 MILE WARRANTY AND WITH A "SEEPING" HOSE. MOST 2007 SIENNA OWNERS, LIKE ME, WERE WELL PAST WARRANTY MI

Structure › Body › Door
Filed Aug 3, 2014CA

TOYOTA SIENNA 2007 BACK DOOR HANDLE MELTED. *TR

Structure › Body › Door
Filed Jul 24, 2014165,000 milesME

WE HAD JUST RETURNED FROM A TRIP, AND PICKED UP OUR SIENNA MINIVAN AT THE PARKING LOT. I OPENED THE LEFT SIDE SLIDING DOOR, PUT SOME LUGGAGE IN THE BACK SEAT, AND THEN CLOSED THE DOOR. THE DOOR SLIDE CLOSED BUT DID NOT LATCH. I CYCLED THE DOOR AGAIN, AND IT STILL DID NOT LATCH. I TRIED THE RIGHT DOOR AND THE SAME THING HAPPENED. WE HAD TO DRIVE HOME WITH THE WARNING BEEPING IN OUR EARS (THIS COMES ON IF THE CAR IS IN GEAR AND THE DOORS ARE NOT LATCHED). THE NEXT MORNING WE TOOK THE VEHICLE TO OUR TOYOTA DEALER, AND THEY SAID THIS IS A VERY COMMON PROBLEM, BUT OUR CAR WAS OUT OF WARRANTY, SO THEY WANT $3700 TO FIX THE DOORS. TO US, THIS IS A SERIOUS SAFETY MATTER THAT THE DEALERSHIP ADMITS IS DUE TO FAULTY PARTS -- THEY SAY THEY HAVE SEEN A LOT OF THIS PROBLEM ON SIENNAS. A CHILD COULD FALL OUT IN TRAFFIC, OR A PIECE OF LUGGAGE COULD BECOME A HAZARD TO OTHER DRIVERS. I WOULD LIKE TO SEE TOYOTA BE COMPELLED TO COVER THIS REPAIR REGARDLESS OF MILEAGE -- THEY SAID THE NORMAL 36,000 MILE WARRANTY WAS EXTENDED TO 120,000 MILES FOR THIS PROBLEM, WHICH THEY ACKNOWLEDGE AS A DEFECT, BUT THAT DOES NOT HELP THE MANY TOYOTA OWNERS WHO KEEP THEIR CARS LONGER. YOUR ASSISTANCE IS MOST APPRECIATED. *TR

Air Bags
Filed Jul 8, 201466,000 milesLA

SRS LIGHT FLASHES. THE YELLOW CONNECTOR UNDER THE PASSENGER SIDE SEAT IS THE CULPRIT. THERE ARE HUNDREDS OF INCIDENTS ON THIS ON THE AUTO FORUMS. MANY HAVE COMMENTED THAT TOYOTA KNOWS ABOUT THE PROBLEM. PLEASE INVESTIGATE. THIS IS A SAFETY ISSUE AND TOYOTA SHOULD DO A FULL SAFETY RECALL TO SOLVE THE PROBLEM. THANK YOU *JS.

Unknown or Other1 injured
Filed Jul 8, 2014IN

THE REAR LIFTGATE FAILS TO STAY OPEN AND WILL CLOSE AUTOMATICALLY VERY QUICKLY. THIS CAN CAUSE INJURY IF PERSONS USING THE REAR LUGGAGE AREA CANNOT MOVE OUT OF THE WAY BEFORE IT CLOSES. *JS

Engine
Filed Jul 7, 2014127,000 milesCO

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT CHECKED THE OIL LEVEL AND NOTICED IT WAS LOW ON OIL. THE CONTACT ADDED OIL AND THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO A DEALER, WHO STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 127,000.

Engine
Filed Jul 2, 2014109,464 milesNY

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. WHILE APPROACHING A STOP, THE CONTACT NOTICED STEAM RISING FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE CONTACT LOOKED UNDER THE HOOD AND NOTICED THAT THE ENGINE WAS COVERED IN OIL AND THERE WAS A PUDDLE OF OIL ON THE GROUND. THE DEALER REPLACED THE OIL FEED LINE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 109,464.

Suspension
Filed Jun 18, 201420,000 milesMA

DRIVER SIDE COIL SPRING BROKE 3/4 TURN OFF THE BOTTOM, VEHICLE WAS STILL DRIVABLE - WAS REPLACED UNDER WARRANTY. ONE YEAR LATER PASSENGER SIDE SPRING BROKE IN SAME FASHION - HAD TO PAY THIS TIME. IN MAY 2013, REPLACEMENT DRIVER SIDE SPRING BROKE AGAIN IN SAME WAY. IN ALL CASES, EXAMINATION OF THE BREAK SHOWED RUSTY VEIN IN THE MIDDLE OF THE COIL WIRE. *TR

Suspension
Filed May 22, 201487,092 milesNY

FRONT COIL SPRINGS CORRODED BADLY, WHICH CAUSED THEM TO BRAKE. VEHICLE OWNED AND OPERATED IN NORTH EAST REGION OF THE UNITED STATES. *TR

Power Train
Filed May 15, 2014127,000 milesRI

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT ALSO STATED THAT NHTSA CAMPAIGN NUMBER 13V429000 (POWER TRAIN) REPAIR WAS PERFORMED; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE CONTACT ALSO STATED THAT THE GEAR SHIFT WAS IN DRIVE HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE DRIVER ATTEMPTED TO SHIFT FROM REVERSE TO DRIVE AND WAS UNABLE TO RELEASE THE GEAR SHIFT. THE VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED A DIAGNOSTIC TEST THAT CONFIRMED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 127,000.

Air Bags
Filed May 13, 2014WI

2007 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE REGISTRATION AND AIRBAG CONNECTOR RECALL NOTICE WAS SENT TO WRONG ADDRESS. *SMD

Engine
Filed May 6, 2014102,113 milesFL

WITH NO WARNING AT ALL THE ENGINE COOLING LINES JUST RUPTURED IN MY DRIVE WAY SPILLING OIL ALL OVER THE FRONT OF MY HOUSE ON THE CONCRETE AND I HAVE SEEN PEOPLE ON LINE WITH LESS MILEAGE THEN MY 07 SIENNA XLE HAVING THE SIMILAR PROBLEM SOMETHING ABOUT CHEAP RUBBER WAS USED TO MAKE THESE LINES THERE IS EVEN A YOU TUBE VIDEO ON THIS MATTER .. THIS A SAFETY CONCERN GLAD IT HAPPEN IN FRONT OF MY HOUSE INSTEAD OF ON THE ROAD WITH MY FAMILY ON BOARD . *TR

Structure › Body
Filed Apr 25, 2014130,000 milesPA

REAR MANUAL SLIDING DOOR LOCK FAILED....DOOR WILL NOT STAY CLOSED. *TR

Suspension
Filed Apr 24, 2014850,200 milesIL

DRIVERS SIDE FRONT COIL SPRING BROKE WHILE PARKED IN THE GARAGE OVERNIGHT. THE BOTTOM COIL OF THE SPRING SNAPPED OFF. APPEARS SOME OF THE SPRING COATING WAS MISSING PRIOR TO THE BREAK. *TR

Engine
Filed Apr 24, 201479,303 milesVA

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT UPON INSPECTION, IT WAS FOUND THAT THERE WAS AN OIL LEAK. THE CONTACT DIAGNOSED THAT THE OIL COOLER HOSES NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 79,303.

Structure › Body
Filed Apr 17, 2014LA

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD EXHIBITED NUMEROUS CRACKS NEAR THE AIR VENTS. ADDITIONALLY, A STICKY SUBSTANCE COVERED THE ENTIRE DASHBOARD SURFACE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS UNAVAILABLE.

Engine
Filed Apr 16, 2014113,293 milesCA

I AM THE SECOND OWNER OF THE VEHICLE. I WAS DRIVING ON INTERSTATE 5 AT 65 MILES PER HOURS FROM SACRAMENTO TO LOS ANGELES. THE TIME WAS 1600 ON 13 APRIL 2014. I DID NOT NOTICE ANY CRACK OR NOISE FROM ROAD DEBRIS DAMAGE WHILE I AM DIVING. THE RED LOW OIL WARNING LIGHT ON THE DASHBOARD DID NOT TURN ON AT THE TIME WHEN THE INCIDENT HAPPENED. I WAS PULLED OVER A REST STOP TO USE RESTROOM; I ALSO WALK AROUND THE VEHICLE TO CONDUCT A VISUAL CHECK AND FLUID CHECK AT THE SAME TIME. I WAS DISCOVERED ENGINE OIL WAS ALL OVER THE ENGINE BAY, UNDERCARRIAGE AND THE BACK LIFT DOOR DURING THE VISUAL CHECK. WHEN I CHECKED THE ENGINE OIL, THE DIP STICK SHOWED NO ENGINE OIL. AGAIN, THE RED LOW OIL WARNING LIGHT DID NOT TURN ON WHICH INDICATE LOW ENGINE OIL AT THAT TIME EVEN THE ENGINE HAD NO ENGINE OIL. VEHICLE WAS TOWED TO TOYOTA DEALERSHIP AND DISCOVERED AN OIL COOLER HOSE WHICH MAKE OUT OF RUBBER WAS RUPTURED. EVEN THE OIL COOLER HOSE WAS REPLACED WITH A METAL OIL HOSE; THE ENGINE WAS DAMAGED BY OPERATED WITHOUT ENGINE OIL FOR A SIGNIFICANT PERIOD. PRIOR TO THE TRIP, I PURCHASED THE ALL METAL VVT-I HOSE FROM A LOCAL DEALERSHIP, AGAIN NO WARNING FROM THE DEALERSHIP. I USED A LOCAL REPAIR SHOP TO REPLACE THE VVT-I HOSE LOCATE AT THE PASSAGE SIDE OF THE ENGINE TO AN ALL METAL PIPE SINCE I HAVE KNOWLEDGE ON THE RUBBER VVT-I HOSE HAVE THE SAME RUPTURE ISSUE. HOWEVER, I HAVE NO KNOWLEDGE ON THE T-SB-0201-11 WHICH IS THE TOYOTA TECHNICAL SERVICE BULLETIN TITLE OIL COOLER PIPE SEEP. THERE IS RECALL R

Tires › Pressure Monitoring and Regulating Systems
Filed Apr 11, 201472,271 milesVA

TIRE PRESSURE LIGHT STARTED TO COME ON WHEN ALL TIRE PRESSURES ACTUALLY ARE NORMAL. THE DEALERSHIP CAN'T RESOLVE ISSUE. THEN I WENT TO THE WEBSITE AND FOUND OUT NHTSA HAS OPENED A PRELIMINARY EVALUATION REGARDING 2004 AND 2005 SIENNA TIRE PRESSURE AND REGLULATING SYSTEM. WHEN DRIVING ON THE HIGHWAY THE TIRE PRESSURE LIGHT IS ON EVEN IF THE PRESSURE IS OK. IT IS IMPORTANT TO HAVE IT FUNCTION CORRECTLY FOR A VEHICLE WITH A RFT TIRE. I BELIEVE THIS NEEDS TO BE RECALLED FOR SAFETY. OTHERWISE YOU MIGHT NOT KNOW WHEN THERE IS AN ISSUE WITH THE TIRE PRESSURE. *JS

Air Bags
Filed Apr 2, 201475,000 milesAZ

MY VEHICLE'S SAFETY RESTRAINT ( AIRBAG) LIGHT ON THE DASH CAME ON AND I TOOK IT TO THE DEALER FOR ANALYSIS. THEY TOLD ME THE ENTIRE RESTRAINT SYSTEM WOULD HAVE TO BE REWIRED AT A COST OF $4000.00. WITHOUT IT, I HAVE NO AIRBAGS. THIS SHOULD BE A RECALL ITEM, NOT THE RESPONSIBILITY OF THE CAR OWNER. *TR

Electrical System
Filed Mar 9, 201450,000 milesCA

THE AUTOMATIC SLIDING DOORS NO LONGER WORK PROPERLY. *TR

Structure › Body
Filed Feb 13, 2014113,992 milesPA

FAILURE OF POWER SLIDING DOOR ON DRIVER SIDE. UNABLE TO OPEN OR CLOSE DOOR. MANUAL USE ONLY AND HARD TO OPEN/CLOSE. HAD TO REPLACE DOOR RELEASE MOTOR AND POWER SLIDER DOOR ACTUATOR AT COST OF $655. *TR

Structure › Body
Filed Jan 6, 201475,000 milesPR

I JUST LEARNED THAT THERE WERE MANY COMPLAINTS IN REGARDS OF MULTIPLE CRACKS ON THE VEHICLE DASH. I CONFRONTED THE DEALER REGARDING THE SAME THEY STATED THAT I WAS IN NEED OF PLACING A COMPLAINT ABOUT IT IN WAY FOR THEM TO CONSIDER THE SAME AND AUTHORIZE A REPAIR. THE VERY SAME DAY I WANTED TO PLACE THE COMPLAINT AND THEY STATED THAT THE SAME IS IN A "SUSPENSE STATUS". I JUST WENT THROUGH THE COMPLAINTS HERE REPORTED AND NOTED IT IS A RECURRENT VEHICLE MANUFACTURER DAMAGE. I BELIEVE IF I, AS OWNER, FOLLOWED THE INSTRUCIONS OF NOT USING ANY CONDITIONER OR ANY ABBRASSIVE CLEANER BUT A MILD SOAP AND WATER WITH A DAMP CLOTH, THE DASH IS COMING APPART AS IT IS. I ALSO THINK THIS SHOULD BE CONSIDERED AS A SAFETY HAZARD BECAUSE OF BEING THE DASH WHERE THE AIRBAGS ARE STORED,WHEN DEPLOYED ON AN ACCIDENT COULD CAUSE ALSO THE THE DASH TO CRACK AND ITS PIECES BE A PROJECTILE OBJECT. *TR

Air Bags
Filed Dec 26, 201393,752 milesMD

THE AIRBAG LIGHT COMES ON AND STAYS ON WHEN THE VEHICLE IS TURNED ON. IF THE VEHICLE IS TURNED OFF THEN BACK ON, SOMETIMES THE LIGHT TURNS OFF. OTHER TIMES, MOVING THE CONNECTORS UNDER THE FRONT SEATS CAUSES IT TO TURN OFF. *TR

Structure › Body
Filed Dec 26, 201345,000 milesAR

THE REAR HATCH OPENER IS MADE OF SOME RUBBER COMPOSITION THAT HAS MELTED AWAY AND WILL AT TIMES NOT EVEN OPEN REAR HATCH. NUMEROUS ONLINE INCIDENTS REFLECT SIMILAR DESCRIPTION OF MELTED RUBBER THAT LEAVES FINGERS COATED IN HAZARDOUS MATERIAL WHEN ATTEMPTING TO OPEN REAR HATCH. *TR

Air Bags
Filed Dec 25, 201388,770 milesTX

DRIVER AIR BAG LIGHT IS FLASHING AT ANY SPEED AND WHEN STANDING. I CHECK ONLINE, THERE WERE 13 SAME REPORTED CASES. SOME SAID THERE WAS RECALL ON THIS PROBLEM, BUT I HAVE NEVER RECEIVED NOTICE OF RECALL FROM TOYOTA. PLEASE LET ME KNOW. THIS IS A SAFETY ISSUE! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed Dec 13, 2013102,000 milesMA

BACK ON AUGUST 7, MY VEHICLE WAS BROUGHT TO BALISE TOYOTA BECAUSE OF A CHECK ENGINE LIGHT. THEY REPLACED ALL 6 SPARK PLUGS AND IGINITION COILS 1 & 6. ON OCTOBER 24, THE CHECK ENGINE LIGHT CAME BACK ON AND I BROUGHT IT BACK TO BALISE TOYOTA. THEY SAW MISFIRE CODES. THE CLEARED THE CODES AND COULDN'T DUPLICATE IT, SO NOTHING WAS FIXED. ON DECEMBER 7, THE CHECK ENGINE LIGHT CAME ON AGAIN. THIS TIME, DISSATISFIED WITH BALISE, I BROUGHT IT TO COLONIAL AUTO. AGAIN, DAN MURRAY, THE OWNER OF COLONIAL AUTO FOUND MISFIRE CODES AND FAULTY IGNITION COILS FOR NUMBERS 2 - 5. THIS RESULTED IN A TOTAL CHARGE OF $961. I CONTACTED TOYOTA, BECAUSE I AM UNSATISFIED WITH THE RELABILITY OF THE SIENNA AND THE LACK OF CARE ON BALISE TOYOTA'S FOLLOW THROUGH. THEY SHOULD HAVE CAUGHT THIS BACK IN AUGUST, BUT NOW MY WARRANTY HAS EXPIRED AND TOYOTA WON'T HELP. *TR

Structure › Body
Filed Dec 9, 2013IL

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH REAR SLIDING DOORS FAILED TO OPEN CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE ELECTRONIC SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

Structure › Body › Door
Filed Dec 8, 201333,000 milesVA

REAR DOOR LATCH HANDLE BECAME HOT AND MELTED. USED DUCT TAPE TO COVER HANDLE. THE HANDLE STOPPED WORKING IN DECEMBER. THE DOOR WILL NOT UNLOCK. *TR

Structure › Body › Door
Filed Dec 1, 201391,230 milesGA

THE PASSENGER SLIDING DOOR WILL NOT CLOSE WHEN THE BUTTONS ON REMOTE OR DASHBOARD IS PRESSED. THIS COULD LEAD TO A SCENARIO WHERE SOMEONE IS TRAPPED INSIDE THE VEHICLE AND CANNOT GET OUT. ESPECIALLY, LIKE A SMALL CHILD. *TR

Engine
Filed Oct 31, 201327,646 milesAZ

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE BAFFLE ON THE VALVE COVER WAS FRACTURED, CAUSING DAMAGE TO THE ENGINE. AS A RESULT, THE ENGINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND RETURNED TO THE DEALER AS A TRADE-IN. THE APPROXIMATE FAILURE MILEAGE WAS 27,646. UPDATED 01/07/14 *LJ UPDATED 1/17/2014 *JS

Engine
Filed Oct 5, 2013186,235 milesFL

WAS DRIVING VEHICLE ON FREEWAY AT 70 MPH WHEN ENGINE NOISE STARTED. I SOON NOTICED THE CHECK ENGINE LIGHT AND THE OIL PRESSURE LIGHT WAS ON AND STOPPED THE VAN. ADDED MORE OIL AND RESTARTED THE VAN. I THEN INVESTIGATED AND FOUND OIL LEAKING OUT OF A RUPTURED RUBBER OIL COOLER HOSE. I LOST NEARLY 6 QUARTS OF OIL THAT HAD BEEN PUMPED OUT ON THE HIGHWAY. (POSSIBLY CAUSING A TRAFFIC HAZARD TO OTHER DRIVERS) TOWED VAN TO DEALER AND HAD TO PAY OVER $250.00 FOR REPAIRS TO THE OIL COOLER LINES. NEW LINES ARE NOW ALL METAL LINES. DEALER REFUSES TO ACCEPT ANY RESPONSIBILITY FOR POSSIBLE ENGINE DAMAGE. *TR

Structure › Body
Filed Sep 29, 201390,000 milesCA

LEFT SLIDING FAILED TO CLOSE PROPERLY. *TR

Engine
Filed Sep 19, 2013112,671 milesMS

DRIVING MY KIDS TO SCHOOL, WHICH IS 3 MILES AWAY, AND I SUDDENLY SMELL SMOKE. WHEN I WAS COMING BACK, I SUDDENLY HERE A NOISE. ALL OF A SUDDEN, THE VEHICLE STOPS. I HAD TO HIRE A WRECKER TO BRING IT TO MY HOUSE. ONCE THE VEHICLE WAS AT MY HOUSE, I TRIED TO FIND WHAT THE CAUSE OF THE NOISE WAS AND WHEN LOOKING UNDER THE VEHICLE, I NOTICE THE OIL HAD COME OUT FROM SOMEWHERE. I OPENED THE HOOD OF THE VEHICLE TO CHECK FOR THE OIL AND IT WAS EMPTY. ABOUT A MONTH AGO, THE DEALER MADE THE OIL SERVICE. I WONDER WHAT HAPPENED. *TR

Air Bags
Filed Sep 18, 201365,000 milesAZ

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

Air Bags
Filed Sep 13, 2013106,000 milesVT

THE AIRBAG WARNING LIGHT ON MY 2007 SIENNA STARTED FLASHING. THE TOYOTA DEALER DIAGNOSED THE PROBLEM AS A FAILURE IN THE WIRING HARNESS OF THE AIRBAG SYSTEM UNDER THE DRIVER'S SEAT. THE DEALER INSTALLED UPDATED AIR BAG CONNECTORS AND PIG-TAIL HARNESS AS PER TSB. DEALER'S CHARGE: $337.39. A REVIEW OF THE NHTSA DATABASE OF COMPLAINTS FOR THIS MODEL AND YEAR SHOWS 12 SIMILAR COMPLAINTS OUT OF A TOTAL OF 173, AS OF 9/12/2013. GIVEN THE CRITICAL NATURE OF THIS EQUIPMENT, THE NEED FOR IT TO OPERATE IN AN EMERGENCY AND THE FREQUENCY OF THIS FAILURE IT SHOULD BE CONSIDERED A SAFETY ISSUE. THE MANUFACTURER SHOULD EITHER RECALL AFFECTED VEHICLES OR MAKE THIS REPAIR AT NO COST TO THE OWNER. *TR

Structure › Body › Hatchback/Liftgate › Support Device/Strut
Filed Sep 9, 201373,800 milesOH

I EXTENDED THE REAR HATCH ALL THE WAY OPEN TO UNLOAD THE TRUNK, BUT SURPRISINGLY IT DID NOT REMAIN OPEN AS IT NORMALLY WOULD. THE REAR POWER DOOR LIFT STRUTS FAILED, AND THE TRUNK CAME GENTLY DOWN ON ME. THE DOOR WAS VERY HEAVY TO KEEP OPEN WITH ONE ARM WHILE I FINISHED UNLOADING THE TRUNK WITH THE OTHER. OVER THE COURSE OF THE FOLLOWING DAYS, THE STRUTS WORSENED AND THE DOOR BECAME VERY HEAVY AND ALMOST IMPOSSIBLE TO OPEN. I THEN BROUGHT IT TO THE TOYOTA OF BEDFORD DEALER FOR SERVICE, AT A TOTAL REPAIR COST OF AROUND $400. *TR

Seat Belts
Filed Sep 4, 201368,700 milesIL

THE DRIVER SIDE SEAT BELT WON'T RETRACT BACK TO ORIGINAL POSITION AND IS CURRENTLY LOOSE. THE DEALER IS CHARGING $48 TO $90 TO FIX. THE BELT IS FOLDING WHEN BEING PULLED AND STUCK IN THAT POSITION CURRENTLY. *JB

Structure › Body › Door
Filed Aug 20, 20132,000 milesCA

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE PASSENGER'S SIDE SLIDING DOOR LATCH FAILED TO STAY SECURE WHILE THE WINDOWS WERE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 9/23/13*CN

Structure › Body
Filed Aug 15, 201360,000 milesVA

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR COULD NOT BE OPENED ELECTRONICALLY. THE CONTACT WAS ABLE TO OPEN THE DOOR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR MOTOR OR THE CABLE WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *TR

Engine
Filed Aug 14, 201370,000 milesNJ

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE HAVING THE OIL CHANGED, THE MECHANIC STATED THAT THE VVTI OIL PRESSURE LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE OIL PRESSURE LINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Electrical System
Filed Aug 12, 201345,000 milesNH

JUNE 12, 2012, ODOMETER 45,000 MILES, 2 HOURS FROM HOME, DRIVERS SIDE MANUAL DOOR WOULD NOT CLOSE AND LATCH SHUT. CALLED NASHUA, NH TOYOTA DEALERSHIP, TOLD LOTS OF PROBLEMS WITH DOORS, NEED TO MAKE APPOINTMENT, AVERAGE REPAIR OVER $1,000. TOOK TO MY REGULAR MECHANIC AND PROBLEM TEMPORARILY FIXED FOR $244.80(LATCH ASSY SEIZED UP. REMOVE, LUBE, REINSTALL. IF REPAIR DOESN'T LAST, NEW PART NEEDED. COST FOR PART ONLY, $570.23, PLUS LABOR). JULY 2013, ODOMETER 65,000 MILES, SAME DOOR NOT LATCHING AGAIN, DOOR SLIDES OPEN DURING ACCELERATION. CALLED TOYOTA DEALERSHIP IN NASHUA, NH, TOLD DOOR NOT COVERED UNDER "LATCH ASSEMBLY EXTENDED WARRANTY" BECAUSE DOOR IS MANUAL. HAVE MADE APPOINTMENT WITH MY REGULAR MECHANIC AGAIN TO SEE WHAT CAN BE DONE TO FIX PROBLEM. MY VEHICLE HAS 2 SLIDING DOORS, DRIVERS SIDE IS MANUAL, PASSENGER SIDE IS AUTOMATIC. HOWEVER, THE MANUAL DOOR HAS A MOTOR AND LATCH ASSEMBLY TO PULL THE DOOR IN AND LATCH IT AFTER IT'S BEEN SLID CLOSED. THIS FUNCTION IS NOT WORKING PROPERLY. THE EXTENDED WARRANTY I RECEIVED FROM TOYOTA IN JULY 2012 STATES " THIS WARRANTY EXTENSION IS FOR YOUR REAR SLIDING DOOR LATCH ASSEMBLIES FOR A PERIOD OF 9 YEARS FROM THE VEHICLES DATE OF FIRST USE OR 120,000 MILES WHICHEVER COMES FIRST". THERE IS NO MENTION THE DOOR MUST BE AN AUTOMATIC DOOR. I BELIEVE TOYOTA IS TRYING TO LIMIT HOW MANY WARRANTY FIXES THEY DO BY GIVING CUSTOMERS INCORRECT INFORMATION. I'M ALSO BEGINNING TO HAVE PROBLEMS WITH THE PASSENGER SIDE AUTOMATIC DOOR NOT CLOSING. HOW

Engine
Filed Aug 1, 201392,000 milesMA

THE OIL COOLING LINE SUDDENLY RUPUTURED WITH NO PREVIOUS WARNINGS OR LEAKS. *TR

Structure › Body
Filed Jul 15, 2013129,000 milesPA

THE REAR SLIDING DOOR LATCHES FAIL. THE DOOR WILL NOT STAY CLOSED DUE TO LATCH/LOCKING MECHANISM FAILURE. I HAD A DOG IN THE BACK SEAT WHEN DOOR LATCH FAILED...LUCKILY THE DOG DID NOT FALL OUT. IF A PERSON HAD AN UNSECURED CHILD IN A REAR SEAT THEY COULD VERY EASILY FALL OUT! THIS HAS HAPPENED NUMEROUS TIMES BUT THE DEALER TOLD ME THE LOCK WAS NOT LUBRICATED WHICH WAS AN OUTRIGHT LIE BECAUSE TOYOTA HAS A SERVICE BULLETIN ON IT SINCE OCTOBER 2010. TOYOTA HAS REFUSED TO REPAIR MINE AT THEIR EXPENSE BECAUSE MY MILEAGE IS OVER 120,000 NOW...THEIR DEALER LIED TO ME REGARDING THE PROBLEM AT 56,000 WHICH WAS WHEN I FIRST REPORTED IT. *TR

Engine
Filed Jul 2, 2013110,000 milesNE

TL* THE CONTACT OWNS A 2007 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT NOTICED THERE WAS A TRAIL OF OIL BEHIND THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, WHO STATED THAT THERE WAS A CRACK IN THE OIL SENSOR TUBE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 110,000.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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