Page 5 of 42 · complaints 201–250 of 2,062

2004 Toyota Sienna complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Unknown or Other
Filed Jan 16, 201698,985 milesCA

TOYOTA SIENNA DOOR CHECK SPOT WELD FAILURE - DRIVER'S SIDE FRONT DOOR WAS MAKING LOUD NOISE, SO I HAD IT REPAIRED AT A REPAIR SHOP AROUND JAN 15, 2015 AT 98985 MILEAGE AND PAID $224.56. SAME PROBLEM CAME BACK AFTER LITTLE LESS THAN 1 YEAR AT 102,000 MILEAGE. YOUTUBE LINK WITH SIMILAR ISSUE - HTTPS://WWW.YOUTUBE.COM/WATCH?V=BXKWZLGUAK4

Power Train
Filed Jan 15, 2016107,000 milesFL

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. ON SEVERAL OCCASIONS, IT TOOK SEVERAL ATTEMPTS TO SHIFT THE VEHICLE INTO PARK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V429000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Unknown or Other
Filed Jan 7, 2016TX

MY DASHBOARD HAS BEEN CRACKING FOR A COUPLE OF YEARS NOW. THE HEAT HAS BEEN CAUSING IT TO BUBBLE UP AND CRACK.

Structure › Body
Filed Dec 25, 2015115,000 milesCA

BOTH SLIDING DOORS BROKE WITHIN 6 MONTHS OF ONE ANOTHER; ONE STILL OPERATES MANUALLY, THE OTHER CANNOT BE OPENED AT ALL. TOYOTA STATES THE $3000 REPAIR WILL NOT BE CONVERTED UNDER WARRANTY THOUGH THIS APPEARS TO A VERY FREQUENT PROBLEM DISCUSSED ON ONLINE CHATROOMS.

Structure › Body
Filed Dec 21, 201563,000 milesMD

THE DRIVER'S SIDE DOOR HINGE IS BROKEN AND MAKES OPENING AND CLOSING OF THE DOOR DIFFICULT AND SEEMS UNSAFE. WE TOOK IT TOO THE DEALER AND THEY TOLD US IT'S NOT COVERED AND WILL COST TOO MUCH MONEY FOR US TO REPAIR.

Structure › Body2 injured
Filed Dec 16, 2015UT

DUE TO WHAT I HAVE LEARNED IS AMONG NEARLY ALL 2004 TOYOTA SIENNA OWNERS, THE SLIDING CAN DOORS FREEZE SHUT AND CAN'T BE OPENED. ON CHRISTMAS DAY 2012, MY VAN WAS PARKED ON THE STREET, AND AT ABOUT 1AM I WENT OUT TO START THE VAN AND WARM IT UP FOR MY FAMILY, ABOUT 15 MINUTE LATER I CAME OUT WITH THE KIDS TO LEAVE. I THEN DISCOVERED THAT THE DOORS WERE FROZEN SHUT. I TRIED PULLING MANY TIMES AND THEN TRIED HAVING SOMEONE GO INSIDE THE VAN AND PUSH WHILE I PULLED, IT DIDN'T WORK. THEN I HAD MY WIFE TAKE THE KIDS BACK IN THE HOUSE WHILE I WORKED ON IT, I GOT THE DOOR TO OPEN ABOUT AN INCH AND I STUCK MY FINGERS IN AND GRIPPED THE EDGE OF THE DOOR FOR BETTER LEVERAGE AND TO AVOID DAMAGING THE HANDLE. I THEN PULLED REALLY HARD AND IT CAME A LITTLE FURTHER OPEN. IT THEN ENGAGED THE AUTOMATIC CLOSE AND SHUT MY 4 FINGERS INTO THE DOOR. I WAS THEN ALONE OUTSIDE WITH ONE HAND STUCK IN THE DOOR, I SCREAMED FOR HELP AND FINALLY SOME PEOPLE CAME OUTSIDE AND RAN INSIDE THE VAN FROM THE DRIVERS DOOR AND TWO PEOPLE KICKED ON THE DOOR FROM THE INSIDE WHILE ONE PULLED FROM THE OUTSIDE UNTIL THEY BROKE THE FROZEN SEAL. MY FINGERS WERE IN EXTREME PAIN AND I COULDN'T BEND ANY OF THEM FOR SEVERAL HOURS. I HAD DEEP GROOVES ON EITHER SIDE OF MY FINGERS AND TO THIS DAY I HAVE SCAR TISSUE BUILD UP ON THE BACKSIDE OF MY FINGERS FROM HE COMPRESSION DAMAGE. THIS AGAIN HAPPENED TO MY 3 YEAR OLD DAUGHTER A YEAR LATER WHEN SHE RAN AND TRIED TO OPEN THE DOOR. FORTUNATELY HER FINGERS WERE SMALLER SO THERE WA

Unknown or Other
Filed Dec 9, 2015160,000 milesFL

BOUGHT 4 NEW GOODYEAR VIVA 2 TIRES IN 2014 AT WALMART IN HAINES CITY, FLORIDA JUST HAD MY 2ND BLOWOUT DUE TO SIDEWALL SEPARATION AT 55 MPH. BALANCED TIRES AND CHECK PRESSURES ALWAYS. FAULTY PRODUCT - WALMART NOT WILLING TO WARRANTY SAID IT'S A MANUFACTURERS PROBLEM. PLEASE INVESTIGATE THIS TIRE.

Structure › Body
Filed Dec 4, 2015151,000 milesFL

THE DRIVER DOOR WELDS HAVE BROKEN, WHICH CAUSES THE DOOR TO BE DIFFICULT TO OPEN AND CLOSE. RESEARCH ON THE MATTER REVEALED EVENTUALLY THE ENTIRE DOOR CHECK MOUNTING PANEL CAN FAIL, CAUSING THE DOOR TO CLOSE UNEXPECTEDLY AND BECOME A SAFETY ISSUE. I CALLED TOYOTA'S CONSUMER AFFAIRS DEPARTMENT, AND THEY REFUSED TO TAKE ANY CORRECTIVE ACTION. TOYOTA WAS AWARE OF THIS PROBLEM YEARS AGO, WHICH WAS DOCUMENTED IN THEIR OWN TSB #NV003-07. AS A SENIOR CITIZEN, I AM AFRAID I WILL BE INJURED BY THIS DEFECT, WHICH IS BECOMING WORSE AS TIME PROGRESSES.

Structure › Body
Filed Dec 3, 201566,000 milesVA

2004 TOYOTA SIENNA XLE LIMITED: THE REAR DOOR/HATCH CLOSES RANDOMLY AFTER OPENING. THE METHOD OF OPENING DOES NOT SEEM TO MAKE A DIFFERENCE WHETHER BY REMOTE OR INTERIOR DOOR CONTROLS. THREE TIMES NOW I WAS NEARLY CRUSHED IN THE DOOR, BARELY ESCAPING IN TIME. IT IS BEYOND REASON WHY THIS HAS NOT BEEN ADDRESSED ALREADY AS IT IS CLEARLY AN ISSUE THAT HAS OR WILL CAUSE BODILY HARM AND NOT A NEW ISSUE. A WELL DOCUMENTED DEFECT THAT IS NOT ADDRESSED...WOW. THE VEHICLE WAS PARKED WHEN THE INCIDENCE(S) OCCURRED. WHOEVER HAS THE AUTHORITY PLEASE PUT THIS ITEM ON RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR WORSE! THANK YOU. *TR

Structure › Body
Filed Dec 2, 201588,880 milesAZ

THE VEHICLE WAS PARKED IN A SHOPPING CENTER PARKING LOT. I HAD LIFTED THE TALIGATE WITH THE POWER LIFTER. AS MY WIFE WAS BENDING INTO THE CARGO AREA TO GET TOTE BAGS, THE DOOR CAME DOWN ON HER. SHE JUMPED ASIDE. THE DOOR CONTINUED TO COME DOWN. THIS HAPPENED AGAIN IN THE MANUAL MODE. WE TOOK THE VAN TO THE DEALER. THEY "VERIFIED CUSTOMER'S CONCERN." BECAUSE THESE STRUTS HAVE BEEN THE SUBJECT OF A RECALL OR EXTENDED WARRANTY AND BECAUSE THIS IS A SAFETY ISSUE, I CONTENDED THAT TOYOTA SHOULD PAY FOR THE REPAIR/REPLACEMENT, ALTHOUGH THE WARRANTY HAD EXPIRED. WE DID NOT GO FORWARD WITH THE WORK. THE DEALER REFERRED ME TO CORPORATE, WHERE I HAD ALREADY ESTABLISHED A CASE. I HAVE TALKED AGAIN WITH CORPORATE. THE CASE IS UNDER REVIEW.

Structure › Body › Hatchback/Liftgate3 injured
Filed Nov 24, 201589,000 milesWA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE LIFTGATE CLOSED INDEPENDENTLY. AS A RESULT, THERE WERE THREE INJURIES. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.

Engine
Filed Nov 4, 201537,447 milesMD

WHEN NEGOTIATING MOVING INTO TRAFFIC AT SLOW SPEEDS, WHEN A SMALL AMOUNT OF ACCELERATOR MOVEMENT IS MADE THE VEHICLE RAPIDLY ACCELERATES MAKING IT NECESSARY TO QUICKLY APPLY THE BRAKES TO AVOID COLLISION. THE VEHICLE WAS PURCHASED USED FROM A DEALER AND THERE WAS A RECALL BULLETIN (TECH SERVICE BULLETIN ISSUED 11/7/2003 FOR 04-05 SIENNA BULLETIN NO TC007-03 OUT ON THE ENGINE CONTROL MODULE. WHEN POINTED OUT TO THE DEALER THEY SIMPLY STATED THAT THAT RECALL WAS ONLY AVAILABLE TO THE ORIGINAL PURCHASER AND THEN ONLY IF REPORTED WITHIN THE FIRST THREE MONTHS AFTER PURCHASE. WAS TOLD BY TWO DEALERS THAT THE RECALL DID NOT APPLY TO OUR VEHICLE AND LATER THAT A RECALL WAS NOT ISSUED FOR THAT PROBLEM. ( I HAVE A COPY OF THE ORIGIONAL RECALL NOTICE STATING THE ABOVE PROBLEM)

Structure › Body
Filed Oct 24, 2015128,000 milesCA

THERE IS AN ISSUE WITH THE DOOR CHECK MOUNTING PANEL ON BOTH OF THE MINIVAN'S FRONT DOORS. THE DOOR CHECK MOUNTING PANEL IS THE PIECE THAT KEEPS THE DOOR OPEN, AND IF THE PART FAILS THE DOOR CAN SWING FREELY AND UNEXPECTEDLY SHUT ' OBVIOUSLY A CONCERN FOR PARENTS WITH KIDS. TOYOTA HAS TRACED THE PROBLEM BACK TO BAD SPOT WELDS PERFORMED AT THE AUTOMAKER'S PRINCETON, INDIANA FACTORY.

Unknown or Other
Filed Oct 21, 201599,500 milesCA

2004 TOYOTA SIENNA RIGHT SIDE REAR POWER DOOR WILL NOT CLOSE. OPENS HALF WAY AND THEN MUST BE MANUALLY CLOSED. CABLE BROKEN. CAUSES SAFETY CONCERN FOR PASSENGERS IN REAR SEATS ABILITY TO EXIT CAR IN EMERGENCY. MY GRANDCHILDRENS LIVES ARE PRECIOUS TO ME!

Unknown or Other
Filed Oct 21, 201599,500 milesCA

2004 TOYOTA SIENNA DRIVERS SIDE DOOR BROKEN. INTERNAL DOOR ASYMBLY BROKE INSIDE DOOR. DOOR HINGES ALSO BROKE. DEALER SAID IT WOULD COST $2000 TO FIX. AUTO BODY SHOP REPAIRED FOR $300. THIS WAS A SAFETY ISSUE AND TOYOTA SHOULD RECALL.

Structure › Body
Filed Oct 7, 2015170,000 milesGA

DRIVER SIDE SECOND ROW PASSENGER POWER SLIDING DOOR SUDDENLY STOPPED WORKING. ONLY SLIGHTLY BUDGES MANUALLY AND ELECTRICALLY THEN HAS TO BE FORCED CLOSED. MECHANIC SUSPECTS BROKEN CABLE AND QUOTED ME $1,500 - $2,000 TO REPAIR. REALLY? AND IF THE OTHER DOOR STOPS WORKING LIKE THE HUNDREDS OF COMPLAINTS I AM READING ON JUST ONE BLOG (REPAIRPAL)? I LOVE THIS VAN AND HAVE BABIED IT WITH ON-TIME MAINTENANCE AND REPAIRS BUT THIS IS TOO MUCH! I CAN'T AFFORD THIS BUT SAFETY IS A MAJOR CONCERN TO ME AS THIS EXIT NO LONGER EXISTS.

Electrical System
Filed Oct 5, 2015264,888 milesCA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 35 MPH, THE VSC AND THE ABS WARNING LIGHTS ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT WHEN THE FAILURE OCCURRED, THE FRONT OF THE VEHICLE BEGAN TO SWERVE INTO OTHER LANES WHILE THE REAR OF THE VEHICLE WENT IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE STEERING SENSOR WAS REPLACED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 264,888.

Power Train
Filed Oct 2, 2015180,000 milesDC

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED TO RESPOND. IN ADDITION, WHENEVER SHIFTING INTO THE PARK POSITION, THE VEHICLE WOULD ROLL A SHORT DISTANCE. THE CONTACT ENGAGED THE EMERGENCY BRAKE WHEN PARKED BEHIND ANOTHER VEHICLE DUE TO THE UNINTENDED ROLLING. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V429000 (POWER TRAIN) HOWEVER, THE FAILURE CAUSED INTERNAL DAMAGE TO THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

Electrical System
Filed Oct 1, 2015134,000 milesCO

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE VEHICLE'S AUTOMATIC DOORS, THE CONTACT HEARD AN ABNORMAL NOISE. WHILE TRYING TO CLOSE THE DOORS, THE DRIVER SIDE SLIDING DOOR WOULD NOT CLOSE. THE CONTACT TOOK A CLOSER LOOK AND NOTICED THAT THERE WAS A FRAYED CABLE ON THE TOP SIDE OF THE AUTOMATIC DOOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CABLE WAS CUT FOR THE CONTACT TO BE ABLE TO CLOSE THE DOOR MANUALLY. THE CONTACT STATED THAT THE PASSENGER SIDE SLIDING DOOR BECAME INOPERABLE APPROXIMATELY THREE WEEKS LATER WITH THE CABLE BEING FRAYED AT THE TOP OF THE DOOR AND WOULD NOT CLOSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CABLE WAS CUT AND THE DOOR WAS CLOSED. THE CONTACT STATED THAT THE MECHANIC STOPPED ELECTRICITY FROM GOING TO THE DOOR SO THAT THE DOOR COULD BE OPENED AND CLOSED MANUALLY AS AN INTERIM REPAIR. SINCE THE DOORS WERE ORIGINALLY AUTOMATICALLY POWERED TO OPEN AND CLOSE, THEY BECAME VERY HARD TO OPERATE. THE FAILURE MILEAGE WAS 134,000.

Electronic Stability Control (esc)
Filed Sep 25, 201563,000 milesGA

IT STARTED A YEAR OR SO AGO THE WHILE DRIVING ON DRY ROAD ABOVE 50MILES THE VSC LIGHT WOULD LIT WITH A ALARM SOUND, THE VAN WILL AUTOMATICALLY APPLY BRAKES AND SLOW THE SIENNA. SINCE THIS WAS EXTRA VAN AND WE WERE DRIVING MOSTLY SEDANS WE HAD AND DUE TO BUSINESS I COULD NOT SPEND ANY TIME ON IT.. NOW IT HAPPENS MORE FREQUENTLY AND IT RISK OUR LIFES ON HIGHWAY. UPON SEARCHING INTERNET VARIOUS FORUMS CAME WITH WITH PROBLEMS PERTAINING ONLY TO THIS YEAR AND MODEL, PLEASE SEARCH (SUDDEN VSC ACTIVATION) AND YOU WILL FIND MULTIPLE OWNER ONLY OF 2004 COMPLAINING FOR SAME ISSUE.. IN FACT THERE ARE TO TWO TSB ARTICLES TO POINT TO THIS PROBLEM ( TSB-BR001-04 AND TSB-BR004-03) . I WOULD KINDLY REQUEST TO INVESTIGATE THE SUDDEN VSC ACTIVATION IN MIDDLE OF HIGHWAY. I HAVE SPENT MONEY TO REPLACE TIRES, ALIGMENT BALANCING TO FIND THE ISSUE IS WIDESPREAD.

Unknown or Other
Filed Sep 22, 201575,000 milesFL

RECEIVED A "WARRANTY ENHANCEMENT" LTR FROM TOYOTA IN MAY 2015 STATING THAT THEY WOULD REPLACE CRACKED DASHBOARDS OVER THE NEXT "SEVERAL MONTHS". OUR DEALER SAID THEY MAY NOT HAVE THE DASHBOARDS UNTIL END OF 2016. WAS THERE A DEADLINE AGREED UPON TO REPLACE?

Tires
Filed Sep 18, 2015CT

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA EQUIPPED WITH FIRESTONE TIRES, SIZE: 155/80/R17 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › Body › Door › Hinge and Attachments
Filed Sep 15, 2015100,000 milesGA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE FRONT DRIVER SIDE DOOR WAS OPENED, THE DOOR SWUNG WIDE OPEN AND THE HINGE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE DOOR HINGE NEEDED TO BE WELDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.

Unknown or Other
Filed Sep 13, 2015180,000 milesGA

THE CABLE SNAPPED AND THE DOOR WILL NOT CLOSE

Suspension
Filed Sep 11, 201565,000 milesIL

2004 SIENNA LE: FAILURE OF DRIVER SIDE FRONT SUSPENSION SPRING IN JANUARY 2012, PASSENGER SIDE IN JANUARY 2013. EACH SPRING CRACKED CAUSING VEHICLE TO DROP WHILE IN MOTION. METAL IN CRACKED AREAS APPEARED POROUS POSSIBLY SUGGESTING FLAWS IN METAL DURING MANUFACTURE. 2013 FAILURE INCLUDED CRACK NEAR MIDDLE OF SPRING, WITH A SHARP BROKEN PIECE STICKING OUT CLOSE TO TIRE. THANKFULLY OCCURRED WHILE PARKING/AT LOW SPEED; FAILURE AT HIGH SPEED MAY HAVE RESULTED IN PUNCTURE OF TIRE/LOSS OF VEHICLE CONTROL. 2012 FAILURE INCLUDED CRACK NEAR TOP. PHOTOGRAPHS OF THE 2012 SPRING ARE AVAILABLE UPON REQUEST. VEHICLE IS IN GOOD CONDITION, WITH ONLY ~65,000 MI AT TIME OF FIRST INCIDENT. DRIVEN ON PAVED ROADS, LIGHT LOADS. BODY RUST FREE WITH MINIMAL SURFACE CORROSION OF UNPAINTED/UNDERCARRIAGE ITEMS. CONTACTED TOYOTA IN 2012, FILED CASE. WAS INFORMED SIMILAR ISSUES HAD NOT BEEN REPORTED, FAILURE WAS NOT COVERED. NOTING EXTREME HAZARD POSED BY BROKEN SPRING PUNCTURING TIRE, ENCOURAGED FURTHER EVALUATION. OBTAINED/REPLACED AT MY COST SPRING FROM LOCAL TOYOTA DEALER, HAD ALIGNED. CONTACTED TOYOTA IN 2013 REGARDING SECOND FAILURE. NOTED WAS SECOND OCCURRENCE/EXTREME HAZARD POSED BY PUNCTURING TIRE, ENCOURAGED FURTHER EVALUATION. OBTAINED REPLACEMENT/HAD ALIGNED AT MY COST. RECENTLY CONTACTED TOYOTA; NO NEW INFORMATION AVAILABLE. BROKEN SPRINGS CAN RESULT IN LOSS OF VEHICLE CONTROL AS CAN TIRE PUNCTURE. FAILURES I EXPERIENCED OCCURRED AT LOW SPEEDS; IF AT HIGHER SPEEDS, RESULTS MAY HAVE BEEN CATA

Unknown or Other
Filed Sep 7, 201575,000 milesLA

THE LEATHER DASHBOARD OF MY 2004 TOYOTA SIENNA HAS DEVELOPED LARGE HORIZONTAL CRACKS FROM ONE SIDE OF THE VEHICLE TO THE OTHER. THERE ARE ALSO VERTICAL CRACKS FROM THE TOP TO THE BOTTOM OF THE DASHBOARD. MY CONCERN IS THAT THESE CRACKS WILL ALLOW LARGE PIECES OF THE DASHBOARD TO BECOME PROJECTILES IN THE EVENT OF AN ACCIDENT, WHICH WILL CAUSE THE FRONT AIRBAGS TO DEPLOY. I DO NOT KNOW WHY THESE CRACKS DEVELOPED, SINCE THE VEHICLE WAS WELL MAINTAINED. THIS IS A POTENTIAL SAFETY HAZARD THAT SHOULD BE REPAIRED OR REPLACED AT TOYOTA'S EXPENSE, SINCE THE CRACKING OF THE DASHBOARD APPEARS TO BE A RECURRING PROBLEMS WITH THIS MODEL.

Unknown or Other
Filed Sep 4, 201535,574 milesTN

SINCE 2010, THE DASHBOARD OF OUR 2004 SIENNA HAS BEEN EXPERIENCING CRACKS AND SPLITS DUE TO AN UNKNOWN QUALITY ISSUE. MY CONCERN IS THAT IN AN EVENT OF A COLLISION, THESE PIECES WILL MORE EASILY COME APART TO BECOME A FRAGMENTED PROJECTILES AND INCREASE THE PROBABILITY OF SERIOUS INJURY. ADDITIONALLY, THEY MAY ALSO IMPACT THE CONDITION AND OPERATION OF THE PASSENGER-SIDE AIRBAG. IT IS OBVIOUS THIS ISSUE IS THE RESULT OF SUBSTANDARD QUALITY IN THE DASHBOARD MATERIAL. THE VEHICLE IS PARKED IN A GARAGE ALMOST ALL THE TIME. WHEN IT'S NOT IN THE GARAGE, A CUSTOM MADE WINDOW SCREEN IS USED THAT FITS THE WINDOW PERFECTLY. FURTHERMORE, THE VEHICLE CURRENTLY HAS ABOUT 42K ORIGINAL MILES. I DID SOME ONLINE RESEARCH AND FOUND THAT MANY OTHERS WERE EXPERIENCING THE SAME ISSUE. I CONTACTED TOYOTA'S USA HEADQUARTERS (CA) ON AUGUST 13, 2013 TO REQUEST A REPAIR (SINCE THE COST WAS >$1000). THEY TOLD ME I NEEDED TO TAKE THE CAR IN AT MY EXPENSE TO GET IT CHECKED. IF THEY WERE FOUND TO BE AT FAULT, THEY MIGHT HELP OFFSET SOME OF THE COST; OTHERWISE, I WOULD HAVE TO PAY FOR THE INSPECTION AND ANY OTHER REPAIRS. WE COULDN'T AFFORD THE REPAIRS AND DIDN'T TRUST THAT TOYOTA WOULDN'T FORCE US TO PAY ANYWAY. APPROXIMATELY JANUARY 2015, WE RECEIVED A LETTER FROM TOYOTA ACKNOWLEDGING THE ISSUE AND STATING THAT IT WOULD BE ADDRESSED BY THE END OF MAY 2015. I CONTACTED THEM ON JUNE 1, 2015 AND WAS TOLD THAT THE PARTS WEREN'T AVAILABLE AND TO CHECK BACK IN A COUPLE MONTHS. I CONTACTED THEM AGAIN ON SEPTEM

Structure › Body › Door
Filed Sep 2, 2015197,000 milesMD

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN AND THE WIRES WERE CORRODED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.

Power Train
Filed Aug 31, 201560,860 milesFL

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION CABLE ISSUES. *SMD THE CONSUMER STATED THE SHIFT CABLE BROKE, WHICH CAUSED THE VAN TO ROLL, EVEN THOUGH THE INDICATOR SAID IT WAS IN PARK. AFTER THE INCIDENT, THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE SHIFT CABLE SOLENOID. *JB

Wheels
Filed Aug 28, 2015200,000 milesIN

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE SPARE TIRE UN-LODGED FROM THE UNDERCARRIAGE OF THE VEHICLE AND ONTO THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Electronic Stability Control (esc)
Filed Aug 28, 2015220,000 milesVA

THE FOLLOWING HAS HAPPENED SEVERAL TIMES OVER THE PAST COUPLE YEARS. THE LATEST 2 TIMES WERE ON A RAMP AT ABOUT 25MPH COMING OFF AN INTERSTATE AND AT ABOUT 65MPH AN INTERSTATE. WHILE CORNERING TO THE LEFT A FAIR AMOUNT, BUT WELL UNDER CONTROL, THE VSC STARTED ALARMING AND KICKED IN. WHEN IT KICKED IN, IT CAUSED THE VEHICLE TO SWERVE HARD TO THE RIGHT AS IF IT HAD LOCKED UP THE BRAKES ON THE RIGHT SIDE OF THE VEHICLE. IN BOTH CASES, THE VEHICLE SWERVED INTO AN ADJACENT LANE. HAD ANYTHING BEEN IN THAT LANE OR HAD WE BEEN IN AN OUTSIDE LANE, THE VCS WOULD HAVE CAUSED A SERIOUS ACCIDENT. WHATEVER THE CAUSE, THE VSC IN THIS VEHICLE IS VERY DANGEROUS. OVER THE 12 YEARS WE'VE OWNED THE VEHICLE, IT'S UNLIKELY THAT THE VSC HAS COME ON MORE THAN 5 TIMES. SINCE IT'S SO RARE, WE DRIVERS HAVE NO EXPERIENCE WITH THE BEHAVIOR AND THE VEHICLE IS COMPLIANT UNTIL THE VSC KICKS IN. WHEN IT KICKS IN, THE CAR HAS PRESUMABLY DETERMINED THAT SOME STABILIZING ACTION NEEDS TO HAPPEN, YET, INSTEAD OF PROVIDING SAFETY - THE VERY PURPOSE OF VCS, IT UNEXPECTEDLY LOCKS UP THE BRAKES ON ONE SIDE OF THE VEHICLE AND CAUSES IT TO SWERVE OUT OF ITS LANE. NOTE, THE VEHICLE HAS RECENTLY HAD A BRAKE JOB. UNDER HARD BRAKING, THE VEHICLE STAYS IN ITS LINE, AND DOES SWERVE AT ALL, SO IT'S WHATEVER THE VSC IS DOING TO "PROVIDE STABILITY" THAT'S CAUSING THE LOCKUP/SWERVE ISSUE. FINALLY, FROM THE INTERNET, A COUPLE QUICK QUERIES LED ME TO POSTINGS BY OTHER SIENNA OWNERS WHO'D EXPERIENCED VERY SIMILAR BEHAVIOR, SO THIS

Wheels
Filed Aug 17, 2015IN

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/2 *CN

Unknown or Other
Filed Aug 11, 2015NY

THE ELECTRIC SLIDING DOOR DOES NOT CLOSE. IT CONSTANTLY SHUTS AND OPENS. IF A PERSON IS STEPPING INTO THE CAR THE DOOR WILL CLOSE ON THE PERSON UNLESS THEY PHYSICALLY MANHANDLE THE DOOR. AN ADULT HAD A DIFFICULT TIME STOPPING THE DOOR FROM CLOSING ON HER. DURING THE WINTER MONTHS THE SLIDING DOORS WILL NOT OPEN. SOME HOW THE HANDLE RELEASE THE DOOR AJAR BEEPING NOISE BUT THE DOORS WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. PEOPLE NEED TO CLIMB TO THE BACK FROM THE FRONT. WE RECEIVED A RECALL NOTICE BUT WHEN WE TOOK OUR CAR IN TO THE DEALERSHIP IT WAS BEYOND THE 9 YEAR LIMIT. THE DEALERSHIP SAID IT WOULD BE OVER $1000 TO REPAIR. WE HAVE SINCE HAD AN ACCIDENT RELATED TO THE SPARE TIRE RECALL THAT WE THOUGHT THE TOYOTA DEALERSHIP REMEDIED. I NOW REALIZE THE PROBLEM AND ISSUES WITH MANUFACTURE ERRORS AND RESPONSIBILITY. I BELIEVE TOYOTA SHOULD BE RESPONSIBLE TO REPAIR THE SLIDING DOOR ISSUES BEFORE SOMEONE GETS CRUSHED IN THE ELECTRIC SLIDER. IF EVER WE WERE IN AN ACCIDENT IN THE WINTER, HOW WOULD THE PEOPLE SITTING IN THE MIDDLE ROWS EXIT THE CAR. THERE NEEDS TO BE A BETTER SYSTEM TO INFORM CONSUMERS OF FAULTY EQUIPMENT BEFORE AN ACCIDENT HAPPENS. MANUFACTURERS NEED TO BE RESPONSIBLE BEFORE AN INCIDENT OCCURS. WHEN I CALLED TOYOTA, THEY SAID THAT I DID NOT HAVE A SERVICE HISTORY OR BRAND LOYALTY. WE HAVE OWNED OUR TOYOTA FOR 8 YEARS! WE HAVE TAKEN OUR CAR TO LOCAL MECHANICS EXCEPT FOR ISSUES OF RECALL. OUR FRIENDS BOUGHT A TOYOTA SIENNA DUE TO OUR RECOMMENDATION AND CAR HISTORY.

Unknown or Other
Filed Aug 10, 2015120,000 milesOH

MY VAN WAS PARKED ON THE DRIVE WAY. SUDDENLY I SAW GASOLINE FLOWING FROM BELOW OF THE VAN. THERE WERE NOT MUCH GASOLINE LEFT. SOMEHOW I COULD MANAGE TO TAKE TO THE NEAREST TOYOTA DEALER. HE SAID THAT IT MUST BE WATER DRAINAGE FROM AC SYSTEM. AFTER DRIVING 200 METERS IT STOPS COMPLETELY. I BROUGHT GASOLINE IN A JAR AND CAR STARTED BUT SAW THAT THE GASOLINE IS DRIPPING FROM BELOW. AGAIN GAVE BACK TO TOYOTA DEALER TO TAKE A LOOK.

Structure › Body › Door
Filed Aug 3, 2015170,000 milesNY

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR COULD NOT BE CLOSED. IN ADDITION, THE REAR DRIVER SIDE DOOR HANDLE FRACTURED WHEN ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

Structure › Body
Filed Jul 28, 2015145,000 milesNJ

WHEN OPENING THE POWER/SLIDING DOOR, PASSENGER SIDE, A WIRE SNAPPED AND THE DOOR GOT STUCK IN AN ALMOST CLOSED POSITION AND WOULD NOT BUDGE. I AM TOLD THIS IS A KNOWN PROBLEM AT TOYOTA. THE CABLE USED IS VERY THIN FOR THE LOAD IT BEARS. POOR DESIGN, WHICH APPARENTLY THEY HAVE FIXED IN LATER MODELS.

Electronic Stability Control (esc)
Filed Jul 26, 2015165,000 milesCA

EVERY TIME THE SPEED OF THE CAR REACHED 33 MPH, THE VEHICLE SKID CONTROL LIGHT WOULD START FLASHING WITH A CONTINUOUS BEEPING SOUND. WHEN I CONTINUED TO DRIVE IT AND TOOK A TURN, THE CAR BRAKED AND THE STEERING WHEEL WAS NOT RESPONSIVE. A VERY DANGEROUS FEELING ON THE WINDY ROADS I LIVE ON.

Structure › Body
Filed Jul 25, 2015146,400 milesAZ

WHEN OPENING THE DOOR AT THE DRIVER SIDE (LEFT), A BIG POPPING SOUND CAN BE HEARD. TSB: NV003-07 DOOR CHECK POPPING NOISE THIS IS A KNOWN PROBLEM FOR ALL THE CAR MADE DURING THE TIME.

Service Brakes
Filed Jul 23, 2015NE

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 70 MPH AROUND A CURVE, THE BRAKES ENGAGED INDEPENDENTLY. IN ADDITION, THE CONTACT HEARD A BEEPING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

Structure › Body
Filed Jul 23, 2015200,000 milesVA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND THE SPARE TIRE CARRIER CABLE WAS LOOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Structure › Body
Filed Jul 22, 201550,000 milesVA

DRIVER'S DOOR CHECK BROKEN LOOSE FROM A SPOT WELD ON 2004 SIENNA XLE VAN. TOYOTA ISSUED A TECHNICAL SERVICE BULLETIN, NV003-07 REVISED ON IT. TOYOTA WILL ONLY FIX IT FOR 5 YEARS OR 100,000 MILES. BECAUSE IT IS A STRUCTURAL DEFECT IT SHOULD BE COVERED BY THEIR LIFETIME WARRANTY. THE REMEDY IS TO REPLACE THE ENTIRE DOOR. .. ...UPDATED 10/01/15*BF

Wheels
Filed Jul 10, 2015NJ

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Unknown or Other
Filed Jul 2, 201590,000 milesMI

SPARE TIRE SUPPORT RUSTED AND SPARE TIRE FELL INTO ROAD.

Power Train
Filed Jun 28, 201561,250 milesOH

THE STEERING ANGLE SENSOR, PN# 89245-08011 FAILED. THE VAN CAN NOT BE DRIVEN OVER 23 MPH. THE BRAKES COME ON AUTOMATICALLY OVER 23 MPH AND THE ENGINE WILL NOT RESPOND TO ACCELERATE. THE STEERING SEEMS STRANGE (ANTI-LOCK BRAKE LIGHT COMING ON) BUT I WAS ABLE TO KEEP THE VAN IN MY LANE OF TRAFFIC. I AM CONCERNED THAT THIS SENSOR OR OTHERS WILL FAIL AND THE VAN WILL AUTOMATICALLY APPLY THE BREAKS AND LOOSE POWER PREVENTING ME FROM MANEUVERING THE VAN TO THE SIDE OF THE ROAD. I DO NOT KNOW WHAT WOULD HAVE HAPPENED IF I WAS TRAVELLING AT HIGHWAY SPEED. I CONSIDER THIS A MAJOR SAFETY PROBLEM.

Unknown or Other
Filed Jun 24, 2015100,000 milesHI

NOTICED THE LEFT SLIDING DOOR HAD 2 OF 3 BOLTS MISSING. WENT TO LOCAL DEALERSHIP WHEN SERVICE PERSONNEL SAID IT WAS A BODY SHOP ISSUE AND THEY WOULD NOT BE ABLE TO HANDLE IT. THEREFORE, NO RECORD OF THE INCIDENT IN THEIR SYSTEM EITHER. MY MECHANIC WAS ABLE TO REPLACE THE 2 MISSING BOLTS AND TIGHTEN THEM ALL, ALLOWING THE DOOR TO CLOSE WITHOUT CHALLENGES UNTIL JUST THE OTHER DAY, THE DOOR WAS UNABLE TO FULLY CLOSE. (JUNE 22, 2015). MY MECHANIC & I DISCOVERED THE DOOR TO BE IN WORSE SHAPE THAN EVER. THE PART WHICH LATCHES & KEEPS THE DOOR SECURELY CLOSED HAD COMPLETELY BROKEN OFF & IN NEED OF WELDING TO BE REPAIRED. ALL 3 BOLTS HAD FALLEN OUT AND WERE NOWHERE TO BE FOUND. THIS OBVIOUSLY IS VERY DANGEROUS, ESPECIALLY WHEN TRANSPORTING PRECIOUS CARGO LIKE CHILDREN.

Tires
Filed Jun 10, 2015MI

2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE SPARE TIRE CABLE RECALL NOTICE. *SMD

Wheels
Filed May 26, 2015FL

WHAT GOOD IS HAVING AN AUTO RECALLED IF NOTHING IS DONE TO CORRECT THE PROBLEM? I AM REFERRING TO THE SPARE TIRE STORAGE CABLES THAT HAVE BEEN IN A RECALLED STATE SINCE 2010 AND HAS STILL NOT BEEN CORRECTED. I FEEL THAT BOTH THE TOYOTA MOTOR CAR COMPANY AND THE U.S. GOVERNMENT HAVE LET ME DOWN ONCE AGAIN. IS ANYTHING BEING DONE TO CORRECT THIS PROBLEM?

Electronic Stability Control (esc)
Filed May 26, 2015100,000 milesNJ

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED AND THE VEHICLE BECAME VERY DIFFICULT TO CONTROL. THE CONTACT STATED THAT THIS WAS A LONGSTANDING ISSUE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.

Structure
Filed May 22, 2015PA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Tires
Filed May 5, 2015PA

TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Toyota Sienna → · Every Sienna year → · How the figures are calculated →