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2016 Toyota RAV4 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →

Structure › Body
Filed Dec 3, 20182 milesTX

HELLO, MY SUNROOF SHATTERED WITHOUT WARNING. ONE MORNING, I DECIDED TO OPEN MY SUNROOF. WHEN I PRESSED THE OPEN BUTTON, THE SUNROOF MADE A CRACKING NOISE THAT GOT WORSE AS THE SUNROOF OPENED. I WAS ON A RESIDENTIAL STREET AT THE TIME. TEMP: ABOUT 65 DEGREES.,OVERCAST.

Exterior Lighting
Filed Nov 27, 201820,000 milesWA

THE HEADLIGHTS ON THIS VEHICLE ARE NOT ADEQUATE. THE LOW BEAM HEADLIGHTS DO NOT PROJECT FAR ENOUGH DOWN THE ROAD TO SEE OBJECTS ON THE ROAD, ESPECIALLY AT HIGHWAY SPEEDS. ON THE NIGHT OF SEPTEMBER 16, 2017, I NEARLY HIT TWO DEER ON THE INTERSTATE HIGHWAY BECAUSE I COULD NOT SEE THEM.

Visibility/Wiper
Filed Oct 17, 201840,000 milesGA

I HAVE COMPLAINED ABOUT THE HEADLIGHTS FROM DAY ONE. THE DEALERSHIP SAID THE HEADLIGHTS ARE ADJUSTED PROPERLY. SINCE THEN MY WIFE HAS HIT A DEER BECAUSE SHE CAN NOT SEE MORE THAN ONE CAR LENGTH IN FRONT WITHOUT THE HIGH BEAMS ON. NOW SHE ALWAYS DRIVES WITH THE HIGH BEAMS ON. THISORNING SHE WAS VERBALLY ACCOSTED FROM ANOTHER DRIVER FOR DRIVING WITH HER HIGH BEAMS ON. WE LIVE IN A MORE RURAL AREA WITH VERY FEW STREET LIGHTS. GET A RAV 4 PUT IT IN A TOTALLY DARK AREA AND TURN ON THE HEAD LIGHTS. MEASURE THE DISTANCE BETWEEN BUMPER AND END OF LIGHT. THEN YOU WILL SEE THE ISSUE. THE LIGHTS MIGHT HAVE THE SQUARE FOOTAGE REQUIREMENT MEET BUT THE SQUARE FOOTAGE GOES LEFT AND RIGHT AND NOT FORWARD WHILE DRIVING.

Vehicle Speed Control
Filed Oct 9, 201843,744 milesCA

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. AFTER THE VEHICLE WAS STARTED AND THE GEAR SHIFTER WAS PLACED IN DRIVE, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT WAS ABLE TO SLOW THE VEHICLE DOWN WITHOUT A CRASH. ON A SEPARATE OCCASION, WHILE DRIVING 45 MPH, THE VEHICLE ACCELERATED TO 55 MPH. THE CONTACT WAS ABLE TO STOP THE VEHICLE AGAIN. THE CONTACT STATED THAT THE VEHICLE THEN IDLED AT AN EXTREMELY HIGH RPM. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. CITY TOYOTA (255 SAN PEDRO RD, DALY CITY, CA 94014, (650) 204-8135) WAS CONTACTED AND STATED THAT THE SERVICE MANAGER WOULD GIVE THE CONTACT A CALL BACK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1810082932. THE APPROXIMATE FAILURE MILEAGE WAS 43,744.

Exterior Lighting
Filed Oct 7, 20181,000 milesMA

DIM HEADLAMPS ARE LIFE THREATENING. FIELD OF VISION IS SHORT WITH A LINE AND DARKNESS ABOVE LIMITING VISION. RIGHT AND LEFT TURNING VISION NON EXISTENT. AFTER 3 ATTEMPTS AND OFFICIAL COMPLAINT TOYOTA REPAIR SAYS THERE IS NOTHING ELSE THEY CAN DO, LAMPS MEET FEDERAL STANDARDS. EVENING TEST DRIVES SHOULD BE MANDATORY. I WOULD LIKE SOMEONE WITH AUTHORITY TO TRY AND DRIVE MY VEHICLE IN MY NEIGHBORHOOD IN THE DARK. MANY COMPLAINTS ON INTERNET. NO ONE SEEMS TO HAVE A RESOLUTION. MY LIFE IS IN DANGER.

Air BagsCrash1 injured
Filed Oct 3, 201835,000 milesFL

TL* THE CONTACT CALLED ON BEHALF OF HIS SPOUSE WHO OWNED A 2016 TOYOTA RAV4. WHILE DRIVING 30 MPH, THE CONTACT BECAME UNCONSCIOUS AND THE VEHICLE CRASHED INTO A TREE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED NOSE AND BRUISING TO THE RIBS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT FACILITY. THE VEHICLE WAS NOT DIAGNOSED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. *TT UPDATED 11/28/18*JB

Service Brakes
Filed Sep 27, 201841,000 milesFL

I WAS DRIVING MY CAR IN THE RAIN, AND A WARNING CAME ON THAT THE ANTILOCK BRAKE SYSTEM WAS MALFUNCTIONING. I KEPT DRIVING, AND ALL THER DASHBOARD LIGHTS FLASHED OFF THEN BACK ON TWICE. I PULLED OVER TO THE SIDE OF THE ROAD, TURNED THE CAR OFF AND BACK ON AND IT STOPPED. THIS ISN'T THE FIRST TIME I'VE HAD PROBLEMS WITH THE ABS NOT WORKING RIGHT IN THE RAIN. I WAS DRIVING ON THE INTERSTATE WHEN THIS HAPPENED.

Electrical System
Filed Sep 24, 2018GA

2016 TOYOTA RAV4 XLE. CONSUMER STATES THAT AFTER PURCHASE VEHICLE WOULD NOT START. *LD THE CONSUMER WAS INFORMED, BY THE DEALER, THE FAILURE WAS DUE TO THE VEHICLE BEING STRUCK BY LIGHTENING. THE INSURANCE COMPANY DID NOT AGREE. *JS

Structure › Body
Filed Sep 15, 20184,000 milesNY

WHEN IT RAINS THE DRIVER SIDE FLOORING AND MATS ARE COMPLETELY SOAKED ABSORBING UP TO 1 INCH OF WATER. THE CAR ISN'T DRIVEN MUCH SO THE PROBLEM ONLY STRUCK A BELL THIS YEAR. *JS

SteeringCrash
Filed Jul 31, 201823,000 milesCA

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A LEFT TURN, THE POWER STEERING BECAME VERY DIFFICULT TO STEER. THE CONTACT CRASHED INTO A CURB AND SIDESWIPED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BY THE CONTACT'S INSURANCE COMPANY WHERE IT WAS AWAITING INSPECTION. A DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.

Air BagsCrash2 injured
Filed Jul 25, 20188,500 milesOR

TAKATA RECALL, I WAS INVOLVED IN A REAR ENDED COLLISION ON A HIGHWAY WHILE STOPPED CAUSING MY CAR TO REAREND THE CAR IN FRONT OF ME. THE AIRBAGS DID NOT DEPLOY AND SAID MALFUNCTION ON THE DASHBOARD. THERE WAS $19000 IN DAMAGE, I ASKED FOR THE SEATBELTS AND AIRBAGS TO BE REPLACED BECAUSE I WAS AFRAID TO DRIVE THE CAR AND FEEL SAFE. THEY WOULD NOT DO IT BECAUSE THEY SAID THE COMPUTER WAS ABLE TO RESET. I SPECIFICALLY ASKED OVER AND OVER AS I COULD NOT FEEL SAFE, NO ONE WOULD LISTEN SO I ENDED UP TRADING THE CAR THAT WAS 7 MONTHS OLD IN AND TAKING A LOSS TO FEEL SAFE. SINCE THE AIRBAG MALFUNCTIONED I COULD NOT FEEL LIKE IT WOULD KEEP ME SAFE IN ANOTHER ACCIDENT. I HAVE NEVER BEEN IN AN ACCIDENT PRIOR TO THIS.

Engine
Filed Jun 25, 201820,000 milesNC

WHEN BACKING UP (LIKE FROM YOUR DRIVEWAY) IF YOU SHIFT FROM "R" TO "D" TOO FAST ONE OF THE FOLLOWING EXTREMELY DANGEROUS ACTIONS WILL OCCUR: 1. THE ENGINE WILL STALL LEAVING YOU A SITTING DUCK IN TRAFFIC. RESTARTING IS NOT QUICK OR EASY. YOU MUST PUT YOUR FOOT ON THE BRAKE, SHIFT INTO "P" AND THEN HIT THE I/O BUTTON A NUMBER OF TIMES TO CYCLE BACK TO "START" POSITION TO GET THE CAR STARTED AGAIN. ALL THE TIME YOU ARE PRAYING ONCOMING TRAFFIC DOESN'T HIT YOU! 2. THE CAR WILL ENGAGE TRACTION CONTROL (TRAC INDICATOR ON). WHEN THIS HAPPENS PRESSING ON THE ACCELERATOR PEDAL HAS (ALMOST) NO EFFECT (I.E. SEVERE HESITATION) ONCE AGAIN THIS LEAVES YOU A SITTING DUCK IN THE MIDDLE OF THE ROAD UNTIL THE CAR DECIDES IT WANTS TO MOVE AGAIN. FROM WHAT I CAN TELL THIS DEFECT IS 100% REPEATABLE. I HAVE EXPERIENCED IT NUMEROUS TIMES AND IT SCARES THE LIVING CR@P OUT OF ME EACH TIME IT DOES IT!

Air BagsCrash1 injured
Filed Jun 8, 2018NC

IN MAY, THIS VEHICLE WAS INVOLVED IN AN ACCIDENT WHERE THIS VEHICLE REAR ENDED ANOTHER VEHICLE CAUSING MAJOR DAMAGE TO BOTH VEHICLES. THIS ACCIDENT OCCURRED IN A 4-LANE HIGHWAY; HWY 60 IN PHOENIX. PRIOR TO THE ACCIDENT, THERE WERE NO ERROR MESSAGES OR INDICATED MALFUNCTIONS. THE CAR WAS MAINTAINED AS RECOMMENDED BY THE MANUFACTURER. IMMEDIATELY UPON IMPACT, TWO ERROR MESSAGES WERE DISPLAYED ON THE DASH:H AIRBAG SYSTEM MALFUNCTION AND AN AWD MALFUNCTION 2WD MODE ENABLED. I FOUND THIS VERY DISTURBING AS I CAN'T BELIEVE THE AIRBAGS DIDN'T DEPLOY UPON IMPACT. AS A RESULT, MY DAUGHTER SUFFERED FROM A CONCUSSION, NECK PAIN, AND HER KNEE SUFFERED INJURY BY SLAMMING INTO THE DASHBOARD. OUR INSURANCE COMPANY, LIBERTY MUTUAL, WAS CONTACTED THAT EVENING TO REPORT THE ACCIDENT. THE NEXT DAY, I FILED A CLAIM WITH TOYOTA REGARDING THE ERROR MESSAGES AND THE LACK OF AIRBAG DEPLOYMENT. A THIRD PARTY RETRIEVED THE 'BLACK BOX' FROM THE VEHICLE AND PRESENTED A REPORT TO TOYOTA. TOYOTA CLAIMS THAT THE THIRD PARTY DETERMINED THAT THE VEHICLE WAS OPERATING PROPERLY AND THE AIRBAGS SHOULD NOT HAVE DEPLOYED. MY INSURANCE DOESN'T BELIEVE THIS TO BE A TRUE ASSESSMENT, NOR DO I. I ASKED TOYOTA HOW TO HAVE THIS ESCAPED TO THE NEXT LEVEL FOR FURTHER REVIEW AND WAS TOLD THAT I HAD NO OPTIONS AVAILABLE TO ME. MEANWHILE, THE CAR HAS BEEN REPAIRED HOWEVER, THE AIRBAG ICON WILL NOT LEAVE THE DASH AND THE CAR REPAIR SHOP WILL NOT RELEASE AN UNSAFE CAR TO ME. SOMEONE IS BEING REASONABLE. I'M CONCERNED THAT THE

Service BrakesCrash
Filed May 31, 201810,900 milesIA

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, TWO DEER SUDDENLY EMERGED FROM THE WOODS. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DID NOT STOP AND STRUCK ONE OF THE DEER. THE FRONT DRIVER'S SIDE OF THE VEHICLE WAS DAMAGED. A POLICE REPORT WAS FILED (NUMBER: 18-05410) AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO CEDAR RAPIDS TOYOTA (1190 BOYSON ROAD, HIAWATHA, IOWA 52233), BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TOWED TO A BODY SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,900.

Fuel/Propulsion System
Filed Apr 3, 201860,000 milesNY

I USED TO TAKE FULL TANK GAS EVERYDAY SINCE BOUGHT THE CAR . AFTER DRIVING 1 YEAR MY OIL TANK GIVING ME PROBLEM. MY ENGINE WAS SUDDENLY SHUT DOWN AUTOMATICALLY AND 3 SIGN CAME UP. I STARTED THE CAR AGAIN AND IT WAS WORKING GOOD AND AFTER A WHILE IT SHUT DOWN AGAIN. I WENT TO MY DEALER ABOUT 5 MONTH AGO AND TOLD THEM THE STORY. THEY DIAGNOSE MY CAR AND FOUND NOTHING SO I TOOK MY CAR BACK FROM DEALER SHOP. NEXT DAY SAME PROBLEM HAPPENS AND I WENT BACK TO THE DEALER. . THIS TIME THEY FOUND MY BATTERIES ALMOST FINISHED AND I HAVE PROBLEM WITH MY AIR SENSORE . SO I FIXED BOTH OF THEM AND PAID ALMOST 1400 DOLLAR WHERE PARTS COST WAS ONLY 300 AND REST WAS FOR 5 HOURS COMPUTER DIGONOATIC. ANYWAY, I THOUGHT MY PROBLEM IS FINISHED BUT IT'S STILL THERE. NOW MY GASOLINE COMING OUT FROM TANK AND I AM GETTING SMELL FROM INSIDE. I AGAIN WENT BACK TO DEALER, THIS TIME THEY KEEP MY CAR FOR 1 DAY AND NEXT DAY THEY TELLING ME THAT I HAVE TO CHANGE MY ENTIRE GASOLIN TANK BECAUSE I USED TO TAKE FULL TANK GAS,WHICH WILL COST AROUND 2000 DOLLAR!! I WAS VERY MAD WITH THE MANAGER BECAUSE IN FIRST TIME THEY COULDNOT EVEN FIND MY REAL PROBLEM AND CHANGED MY NEW BATTERIES AND AIR SENSOR! NOW THEY TELLING ME IT'S VERY DANGEROUS TO DRIVE WITHOUT FIXED OIL TANK BUT I DIDNOT FIXED IT BECAUSE IT MUST BE FACTORY DEFECT, WHY SHOULD I PAY FROM MY POCKET. I CALLED TOYOTA CORPORATE OFFICE AND TOLD THEM ABOUT MY ISSUE. THEY TOLD ME SINCE I HAVE NO WARRENTY, THEY CAN'T FIXED IT FREE FOR ME.AND THERE ARE NO RECALL A

Exterior Lighting
Filed Mar 21, 201817,000 milesNC

AUTO HIGH BEAMS - INTERMITTENTLY GET STUCK IN "LOW" I HAVE NOTICED THIS ON MULTIPLE OCCASIONS BUT CAN'T REPRODUCE IT ON DEMAND. LAST INSTANCE WAS ON A STRAIGHT, FLAT RURAL ROAD WITH NO LIGHTS, SIGNALS OR SAME DIRECTION TRAFFIC TRAVELLING AT 55MPH. WAS APPROACHED BY ONCOMING CAR WHICH FAILED TO DIM LIGHTS. MINE DIMMED BUT DID NOT RETURN TO BRIGHT. HAD TO POWER CYCLE THE LIGHTS TO GET THE HIGH BEAMS BACK. A MINUTE LATER WAS APPROACHED BY 3 CARS CLOSE TOGETHER WITH OVERLY BRIGHT LIGHTS. MINE DIMMED AND STAYED DIM JUST LIKE BEFORE. HAD TO POWER CYCLE TO GET THE BRIGHTS BACK. THIS IS A SERIOUS SAFETY DEFECT TO NOT HAVE BRIGHTS IMMEDIATELY AFTER BEING BLINDED BY ONCOMING TRAFFIC!

Visibility › Sun/Moon Roof Assembly
Filed Feb 22, 201825,000 milesAZ

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING HIGHWAY SPEEDS, A ROCK STRUCK THE SUN ROOF, FRACTURED IT, AND CAUSED GLASS TO EXPLODE AND IMPLODE INSIDE THE VEHICLE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER (FINDLAY TOYOTA FLAGSTAFF, 5030 E MARKETPLACE DR, FLAGSTAFF, AZ 86004, (888) 736-7324) WHO AT FIRST INDICATED THAT THEY WOULD REPLACE THE PART. THE DEALER THEN STATED THAT THE PART WOULD BE REPLACED BY A WARRANTY AND THE END RESULT WAS THAT THEY REFUSED TO PROVIDE A REPLACEMENT OF THE PART AND ADVISED THE CONTACT TO CALL THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE WITHIN A DAY TO DETERMINE IF THEY COULD REMEDY THE FAILURE BY REPLACING THE PART THAT FAILED PREMATURELY. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

Air BagsCrash1 injured
Filed Feb 8, 201842,000 milesAL

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS APPLIED, BUT THE BRAKES FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE FRONT DRIVER, FRONT PASSENGER, AND FRONT SIDE AIR BAGS DEPLOYED. THE PASSENGER SEAT WAS NOT OCCUPIED. THE CONTACT SUSTAINED A SPRAINED RIGHT ANKLE, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 1802082867. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

Exterior Lighting
Filed Feb 5, 20181,000 milesCA

THE HEADLIGHTS WHILE DRIVING AT NIGHT ON THIS VEHICLE ARE HORRIBLE! IT IS LIKE YOU ARE DRIVING IN A POORLY LIT TUNNEL WITH VERY LITTLE PERIPHERAL VISION. I AM CONSTANTLY HAVING ONCOMING DRIVERS FLASH THEIR HIGH BEAMS AT ME WHILE DRIVING WITH MY LIGHTS ON LOW BEAM, SO IT MUST BE AFFECTING THEIR ABILITY TO SEE. VERY DANGEROUS FOR BOTH DRIVERS! THIS IS A VERY POOR HEADLIGHT SETUP AND SHOULD BE RECALLED AND REPAIRED ON ALL THE AFFECTED MODELS.

Electronic Stability Control (esc)Crash
Filed Jan 18, 20187,400 milesMA

IT WAS A COLD DAY IN MASSACHUSETTS. I WARMED UP THE CAR IN THE MORNING FOR 10 MINUTES BEFORE STARTING TO DRIVE TO WORK. I GOT ONTO THE MASSACHUSETTS PIKE AND AFTER A COUPLE EXITS OF CRUISING AT 60 HIT STOP AND GO TRAFFIC. AT ONE OF THE ENTRANCES AND WHEN I SLOWED DOWN TO A STOP IN THE TRAFFIC MY CAR FLASHED THE BATTERY CRITICAL CHARGING ERROR FOR A SPLIT SECOND BEFORE SAYING EVERYTHING NEEDED TO BE RESTARTED BY PUTTING THE CAR INTO PARK. AFTER THAT, THE CAR COMPLETELY SHUT DOWN. I WAS NOT ABLE TO PUT ON HAZARDS UNTIL ABOUT 15 SECONDS LATER OF TRYING TO GET THE POWER BACK ON DID THE CAR START UP. WITHIN THAT TIME A DRIVER BEHIND ME DECIDED TO HIT ME IN THE REAR. ON RESTART THE CAR DIDN'T SHOW THE FAULT BUT UPON LOOKING UP THE BATTERY CRITICAL CHARGING FAILURE IT STATES TO NOT DRIVE THE CAR AND TO IMMEDIATELY TAKE IT TO A SHOP. THE SHOP CANNOT FIND THE CODE DUE TO IT BEING WIPED MAKING SOLVING THE ISSUE EVEN MORE DIFFICULT.

Visibility/Wiper
Filed Jan 13, 201810,000 milesTX

VEHICLE WAS TRAVELING AT THE SPEED LIMIT ON AN INTERSTATE HIGHWAY. NO OTHER VEHICLES IN FRONT OR SIDE. THE SUN ROOF GLASS EXPLODED. NO PERSONAL INJURIES.

Visibility › Sun/Moon Roof Assembly
Filed Jan 12, 201810,250 milesFL

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE THE VEHICLE WAS PARKED, THE SUN ROOF FRACTURED. WHILE THE VEHICLE WAS BEING DRIVEN, PIECES OF BROKEN GLASS STARTED TO FALL INTO THE CABIN OF THE VEHICLE. THERE WERE NO INJURIES. CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765, (800) 667-9051) WAS NOTIFIED OF THE ISSUE. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 10,250. *TT *TR

Visibility/Wiper
Filed Jan 2, 201830,000 milesNH

WHILE DRIVING THE SUNROOF SHATTERED SENDING GALSS ONTO MY WIFE AND THE CAR BEHIND US.

Visibility/Wiper
Filed Jan 2, 20189,756 milesMN

SUNROOF GLASS SHATTERED WHILE DRIVING ON HIGHWAY. VEHICLE WAS UNDER OR NEAR AN OVERPASS WHEN THE INCIDENT HAPPENED, SO IT IS POSSIBLE THAT SOMETHING DROPPED FROM THE OVERPASS AND STRUCK THE SUNROOF, BUT WE DID NOT SEE ANYTHING FALL.

Exterior Lighting
Filed Dec 12, 2017MN

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT THE HEADLIGHTS WERE NOT BRIGHT ENOUGH. THE HIGH BEAM HEADLIGHTS NEEDED TO BE TURNED ON TO HAVE SUFFICIENT VISIBILITY AT NIGHT. THE VEHICLE WAS TAKEN TO ST. COULD TOYOTA (418 2ND ST S, WAITE PARK, MN 56387 (320) 227-8052). THE TECHNICIAN ADJUSTED THE HEADLIGHTS AND STATED THAT NO FURTHER ACTION COULD BE TAKEN. THE CONTACT STATED THAT THE LIGHTS WERE STILL NOT SUFFICIENT. THE STOCK HEADLIGHTS WERE STILL INSTALLED IN THE VEHICLE AND WERE NOT REMOVED. THE MANUFACTURER WAS CONTACTED AND TOYOTA STATED THAT THE STOCK LIGHTS WERE DESIGNED PROPERLY. THE FAILURE MILEAGE WAS UNKNOWN. *TT CONSUMER STATED CANNOT SEE MORE THAN 2 TO 3 CAN LENGTHS AHEAD WHEN ON, DIM AT START UPDATED 8/27/18*JB

Visibility › Sun/Moon Roof Assembly
Filed Dec 12, 201711,771 milesMA

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED. THE CONTACT WAS NOT SURE IF THE FAILURE OCCURRED FROM INSIDE OR OUTSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND THE CONTACT WAS INFORMED THAT SHE WOULD BE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 11,771. THE VIN WAS NOT AVAILABLE. *TT CONSUMER STATED CT STATE POLICE WERE CALLED AND RESPONDED. THEY FOUND NO DEBRIS, NO SIGN OF ANY IMPACT. THEY WROTE AS HAVING BEEN "SPONTANEOUS." UPDATED 8/24/18*JB

Unknown or Other
Filed Oct 25, 201713,000 milesNH

I WAS DRIVING APPROXIMATELY 25 MPH GETTING ONTO A MAJOR HIGHWAY AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. I CONTINUED TO DRIVE AND STARTED HEARING GLASS FLY OFF MY CAR AND SLIDING AROUND ON MY ROOF. I QUICKLY PULLED OVER, PUT MY HAZARDS ON AND SLID BACK THE SUNROOF SHADE. THE ENTIRE CENTER OF MY SUNROOF HAD SHATTERED AND APPEARED AS IF A GIANT ROCK WAS DROPPED ON IT. THERE WAS NO SIGN OF IMPACT AND I HAVE ALREADY REACHED OUT TO CORPORATE HEADQUARTERS AND THEY OFFERED ABSOLUTELY NO ASSISTANCE IN REPAIRS.

Service Brakes
Filed Oct 23, 201726,000 milesAZ

PASSENGER FRONT WHEEL SENSOR HARNESS WAS DAMAGED BY RODENT. VEHICLE HAS 26K MILES AND TOYOTA REFUSED TO REPAIR THE BREAK, AND WOULD ONLY REPLACE THE ENTIRE HARNESS AT A COST NOT COVERED OF $6300. THE MATERIAL CHANGE OF THESE PARTS ATTRACT RATS. THIS DAMAGED CAUSE ABS, LANE DEPARTURE, BLIND SPOT MONITORING AND CRUISE CONTROL SYSTEMS TO FAIL. THE VEHICLE WAS PARKED IN MY DRIVEWAY AND I LIVE IN A GATE COMMUNITY. I CALLED THE TOYOTA CUSTOMER LINE AND WAS GIVEN THE SAME EXPLANATION OF THE LACK OF WARRANTY COVERAGE. CASE #1710230814

Unknown or Other
Filed Oct 23, 201711,000 milesMN

MY VEHICLE WAS PARKED WHEN I NOTICED WHAT LOOKED LIKE WATER STARTING TO COME DOWN FROM THE TOP OF THE REAR GLASS. I THOUGHT THAT WAS WEIRD BECAUSE THERE WASN'T ANY WATER ON THE CAR. WHEN I GOT OUT TO MAKE A CLOSER INSPECTION, THE GLASS EXPLODED. THIS OCCURRED SIMPLY BY CLOSING MY DRIVER'S SIDE DOOR.

Unknown or Other
Filed Oct 19, 20173,500 milesFL

UPON ACCELERATING A STRONG ORDOR ENTERS INSIDE OF VEHICLE TOOK TO TOYOTA DEALER AND WAS TOLD IT WAS (NORMAL SULPHER SMEEL FROM CATALYTIC CONVERTER UPON ACCELLERATION) AT TIMES THIS SMEEL IS VERY STRONG AND NAUSEATING, THIS VEHICLE ONLY HAS 5200 MILES ON IT, AND WASN'T NOTICE UNTIL IDROVE IT ON THE INTER STATE

Unknown or OtherFire
Filed Oct 3, 201714,000 milesTX

I WAS DRIVING ON THE HIGHWAY AND SMOKE BEGAN TO FILL MY VEHICLE. I PULLED OVER AND MY VEHICLE CAUGHT FIRE. UNSURE OF THE CAUSE.

Electrical System
Filed Sep 26, 201712,200 milesNY

THIS OCCURRED A FEW WEEKS AFTER ISSUE # 11022546 OCCURRED AND SEEMS TO BE A RELATED ELECTRICAL PROBLEM. WHILE WAITING FOR A RED TRAFFIC LIGHT TO TURN GREEN, (THIS TIME) THE ENGINE DID NOT STOP BUT THE DASHBOARD DISPLAY AND RADIO SCREEN WENT COMPLETELY BLACK AND AFTER ABOUT 5-10 SECONDS ALL POWER RETURNED TO DASH AND RADIO.

Engine
Filed Sep 13, 201735,000 milesCA

ENGINE STALLS FOR A FEW SECONDS ON HILLS

Electrical System
Filed Sep 10, 201712,000 milesNY

WHILE WAITING FOR RED LIGHT ON A LOCAL STREET (THE ENGINE WAS RUNNING BUT IN A STOPPED FOOT ON THE BRAKE POSITION) THE ENGINE SHUT DOWN AND DASHBOARD DISPLAY MESSAGE APPEARED STATING "CHARGING SYSTEM FAILURE".

Service Brakes
Filed Sep 8, 201713,200 milesMD

I BOUGHT THE CAR ABOUT A YEAR AND HALF BACK FROM TOYOTA DEAER IN ROCKVILLE, MD. WHEN I APPLIED BRAKE TO SLOW DOWN AND STOP THE CAR AT THE HIGHWAY INTERSECTIONS, IT ACCELERATED UNCONTROLLABLY. THIS HAPPENED THREE TIMES ON THREE DIFFERENT OCCASIONS. I HAVE REPORTED THE BRAKE SYSTEM FAILURE AND SUDDEN ACCELERATION EVENTS TO TOYOTA COMPANY IN TEXAS. THE ASSIGNED CASE MANAGER, CAREY CARTER IN TOYOTA COMPANY FURNISHED THE CASE # 1708302943 ON SEPTEMBER 1, 2017. COREY'S CONTACT TELEPHONE # : 1-800-333-4331, OPTION 3, EXTENSION 73834. THE CAR IS NOW PARKED IN MY GARAGE, AND I DARE NOT DRIVE IT, AS IT IS VERY UNSAFE. I REQUEST THAT NHTSA INITIATE PROMPTLY INVESTIGATION OF POSSIBLE DEFECTS IN THE DESIGN AND /OR MANUFACTURE OF THE TOYOTA RAV4 CARS TO AVERT JEOPARDY TO TRAFFIC SAFETY. ALSO, I REQUEST NHTSA 'S ADVICE TO RESOLVE MY CASE FAVORABLY.

Exterior Lighting
Filed Aug 31, 2017MA

I HAVE A 2016 RAV4 LIMITED WITH 12000 MILES ON IT. NOTHING HAPPENED YET, BUT THE LED HEADLIGHTS ARE OBVIOUSLY INADEQUATE AND I'M AFRAID I MIGHT RUN INTO AN ACCIDENT DUE TO THE POOR VISIBILITY AT NIGHT SOME DAY. WHEN I DRIVE AT NIGHT, I CANNOT SEE THE ROADS CLEARLY AT ALL. I HOPE A RECALL COULD BE SET TO RESOLVE THIS ISSUE.

Service Brakes
Filed Jul 30, 20177,000 milesOH

THIS IS A FOLLOW UP TO REPORT 10995701. AFTER TOYOTA REFUSED TO DO ANY REPAIRS TO THE CAR, I REPLACED THE MASTER CYLINDER MYSELF. I TOOK THE MASTER CYLINDER APART AND FOUND AN UNUSUAL MACHINING PATTERN WITHIN THE MASTER CYLINDER THAT COULD POTENTIALLY AFFECT THE SEALS. THERE ARE THREE "GOUGE" PATTERNS MACHINED 120 DEGREES APART EXTENDING ABOUT 1" DOWN. THESE PATTERNS SLIGHTLY INTRUDE INTO THE GROOVE FOR THE SEAL AND MAY EFFECT THE SEALING INTEGRITY.

Service Brakes
Filed Jun 27, 20172,478 milesNY

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 10 MPH, THE BRAKES FAILED TO WORK AND THE VEHICLE AUTOMATICALLY STOPPED WITHOUT WARNING. THE VEHICLE WAS SLOWLY DRIVEN TO THE CONTACT'S RESIDENCE. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (WEST HERR TOYOTA OF WILLIAMSVILLE LOCATED AT 8129 MAIN ST, WILLIAMSVILLE, NY 14221; (716) 803-8010), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-331-4331 AND WAS INFORMED THAT NOTHING COULD BE DONE. CASE NUMBER: 1706191051 WAS PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,478.

Service Brakes
Filed Jun 27, 201719,000 milesTX

WHEN APPROACHING A STOP SIGN IN A ROUTINELY DRIVEN RESIDENTIAL NEIGHBORHOOD AT LOW SPEED WITH THE CAR IN DRIVE GEAR AND CLEAR WEATHER, SOMETIMES THE BRAKE PEDAL SLIPS PART WAY OR ALL THE WAY TO THE FLOOR ALLOWING THE CAR TO ROLL INTO THE INTERSECTION BEFORE STOPPING. THE PEDAL HAS SLIPPED REPEATEDLY WITHIN 2 HOURS WHEN DRIVING IN URBAN, RUSH HOUR, STOP AND GO TRAFFIC. IT HAS ALSO SLIPPED TO THE FLOOR AT 70 MPH ON AN INTERSTATE HIGHWAY WHEN THE VEHICLE WAS DECELERATING ON A DRY SURFACE. PUMPING THE BRAKE PEDAL A FEW TIMES ENGAGES THE BRAKES. I HAVE TAKEN THE CAR TO THE DEALER TO CORRECT THE ISSUE 4 TIMES AND TO ANOTHER DEALER 1 TIME FOR A 2ND OPINION WITH THE SAME RESULT ON EACH VISIT, 'COULD NOT DUPLICATE.' THE 4TH REPAIR VISIT INVOICE SHOWS 'LOSES VACUUM WHEN BRAKES CONTINUOUSLY APPLIED AT IDLE.' ON THE 5TH VISIT I ASKED FOR THE VACUUM TO BE RESTORED TO PROPER FUNCTION. THEY SAID THERE WAS NO VACUUM LEAK OR RECORD OF A CODE THAT WOULD INDICATE LOSS OF VACUUM, AND THEY COULD NOT DUPLICATE. I CANNOT DUPLICATE IT EITHER OR PREDICT WHEN THE PEDAL WILL SLIP. IT HAPPENS SPORADICALLY. AS SUGGESTED BY A SERVICE ADVISOR, I CALLED THE TOYOTA 800 NUMBER. I SPOKE WITH A REPRESENTATIVE ON 12-15-16. I TOLD HER MY EXPERIENCE WITH THE BRAKE ISSUE AND MY REQUESTS FOR REPAIR WITH UNSATISFACTORY RESULTS. SHE SAID SHE WOULD CALL THE DEALERSHIP AND GET BACK TO ME. ON 12-16-16, SHE REPORTED THE DEALER SAID THEY COULD NOT DUPLICATE, SO NOTHING COULD BE DONE. SHE ASKED ME WHAT I WANTED. I REPLIED T

Service Brakes
Filed Jun 22, 2017NV

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. THE CONTACT STATED THAT THE BRAKE PEDAL WAS SPONGY WHEN APPLIED. THE VEHICLE WAS TAKEN TO A DEALER (AUTONATION TOYOTA LAS VEGAS 6300 W SAHARA AVE, LAS VEGAS, NV 89146 (702) 605-5801) WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS AND DISCS MAY NEED TO BE REPLACED, BUT THEY WERE UNSURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

Service Brakes
Filed Jun 17, 20176,500 milesOH

2016 TOYOTA RAV4 WITH 6500 MILES. IN THE LAST 5 WEEKS, THERE HAVE BEEN 3 INSTANCES WHERE THE BRAKE PEDAL PRESSED AND NOTHING HAPPENED. THE PEDAL PUSHED ALL THE WAY TO THE FLOOR WITH ZERO RESISTANCE AND THE CAR DID NOT SLOW. LUCKILY, RELEASING THE PEDAL AND PRESSING IT AGAIN SLOWED THE CAR. THE CAR IS AT TOYOTA MOTORCARS OF CLEVELAND, WHERE THEY HAVE INSPECTED IT AND SAY NOTHING IS WRONG AND THAT THE CAR IS SAFE. NO WARNING LIGHTS APPEARED ON THE DASHBOARD.

Unknown or Other
Filed Jun 12, 20177,000 milesCA

I PURCHASED MY TOYOTA RAV4 LE ON MAY 2016 AT SOUTH COAST TOYOTA IN COSTA MESA, CALIFORNIA. I LOVED IT JUST AS MUCH AS THE OTHER TOYOTA CARS I OWNED BEFORE. AFTER 10 MONTHS AND 7, 000 MILES, I'VE NOTICED A CLICKING NOISE ASSOCIATED WITH A FLICKERING HEADLIGHTS. THEY OCCUR EVERY TIME WHEN SHIFTING INTO DRIVE AND ENGAGING THE GEAR JUST ABOVE IDLE. ON MAY 8TH 2017, I DECIDED TO TAKE IT BACK TO THE DEALER SO THEY CAN TAKE A LOOK AT IT. FIRST VISIT THEY STATED THAT THEY COULD NOT FIND/REPLICATE THE NOISE NOR THE FLICKERING HEADLIGHTS. THE NEXT DAY, MAY 9TH 2017, I TOOK IT BACK AND INSISTED THAT THEY CHECK IT AGAIN. THEY KEPT THE CAR OVERNIGHT. THE NEXT DAY THEY CALLED ME TO GO PICK UP THE CAR. WHEN I GOT THERE, THE ASSISTANT SERVICE MANAGER, THOMAS TRAFFORD, CONFIRMED THAT THEY HAVE FOUND THE NOISE BUT NOT THE FLICKERING HEADLIGHTS. AND TO MY SURPRISE, THE SHOP FOREMAN, BOBBY GENTON, CLAIMED THAT THE CLICKING NOISE WAS CAUSED BY ABS (ANTI-LOCK BRAKE SYSTEM) AND IT WAS NORMAL IN A TOYOTA RAV4 AND THERE IS NOTHING THEY CAN DO ABOUT THEREFORE I JUST HAVE TO GET USED TO IT. I ASKED HIM WHY WAS IT THAT THE CLICKING NOISE WAS NOT THERE WHEN I FIRST BOUGHT THE CAR ONE YEAR AGO AND IT STARTED JUST NOW AFTER ALMOST A YEAR. HIS ANSWER WAS: 'MAYBE IT WAS THERE, YOU JUST DIDN'T NOTICE IT TILL NOW.' I DISAGREE BECAUSE I HAVE BEEN DRIVING DIFFERENT CAR BRANDS, INCLUDING TOYOTA, FOR OVER 30 YEARS AND I CAN ASSURE YOU THAT I'VE NEVER EXPERIENCED THE SAME I'M SURE THAT THE CLICKING NOISE AND THE FL

Exterior Lighting
Filed Jun 12, 20176,100 milesKY

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 55 MPH, THE VEHICLE'S HEADLIGHTS BECAME TOO BRIGHT AND CAUSED OTHER DRIVERS TO FLASH THEIR HEADLIGHTS, WHICH OBSTRUCTED THE CONTACT'S VISION. TOYOTA OF NICHOLESVILLE, KENTUCKY INSPECTED THE VEHICLE, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,100.

Service Brakes
Filed Jun 11, 20175 milesCA

THE IDLE SPEED IN THE RAV4 4 IS SET TOO HIGH CAUSING THE CAR TO MOVE FORWARD WHEN STOPPED WITH FULL PRESSURE APPLIED TO THE BRAKES. TOYOTA REFUSED TO REDUCE THE IDLE SPEED AND STATES THAT THIS NORMAL OPERATION. I BELIEVE THEY HAVE SET THE IDLE HIGH SO THE CAR WILL PASS EMISSION STANDARDS AND AS A RESULT NOW HAS THIS DEFECT WHERE THE CAR MOVES FORWARD WITH FULL BRAKE APPLIED DUE TO THE HIGH IDLE SPEED. THIS MAY BAY BE AN EMISSIONS PROBLEM BUT IT MOST CERTAINLY IS A SAFETY ISSUE

Service Brakes
Filed May 16, 201748,000 milesVA

14 MONTH OLD RAV4 XLE DRIVING DOWN THE INTERSTATE AND APPLIED THE BRAKES FOR SLOW TRAFFIC, THE ABS / TRACTION CONTROL WARNING LIGHTS CAME ON. I AM OVER THE 36,000 MILE WARRANTY AS MY WORK ENTAILS DRIVING. THE LOCAL DEALER QUOTED ME $2800 FOR REPAIRS, HE CHECKED WITH THE TOYOTA MFG. REP TO SEE IF POSSIBLY THE ABS ACTUATOR IS COVERED UNDER THE POWERTRAIN PORTION (60000 MILES) OF TOYOTA'S WARRANTY. TOYOTA DEALER STATED NO WARRANTY COVERAGE DUE TO MILEAGE. LOCATED NUMEROUS COMPLAINTS AND RECALL FOR "CERTAIN MODEL YEAR" 2016 TOYOTA RAV4 RECALL - #16V198000 RECALL FOR SERVICE BRAKES, HYDRAULIC : ANTILOCK. IT APPEARS THEY ARE AWARE OF A PROBLEM WITH THE 2016 MODEL BUT WILL ONLY A FEW OF THE ONES SOLD.

Visibility/Wiper
Filed May 15, 20179,421 milesMD

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING 55 MPH, A ROCK STRUCK THE WINDSHIELD AND CAUSED IT TO FRACTURE. THE CONTACT WAS CONCERNED THAT THE WINDSHIELD MAY NOT HAVE BEEN PROPERLY CONSTRUCTED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONATCT WAS INFORMED BY THE DEALER THAT THE REPAIR PART WAS ON BACKORDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 9,421.

Exterior Lighting
Filed May 8, 20174,000 milesTX

TL* THE CONTACT OWNS A 2016 TOYOTA RAV4. WHILE DRIVING ANY SPEED AT NIGHT, THE HEADLIGHTS DID NOT PROVIDE ADEQUATE LIGHTING. THE CONTACT ALSO STATED THAT THE HEADLIGHT BEAMS FOCUSED APPROXIMATELY 20 FEET ABOVE THE GROUND, WHICH MADE IT DIFFICULT TO SEE THE ROAD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BULBS NEEDED TO BE CHANGED. THE CONTACT PURCHASED THE AFTER MARKET BULBS, BUT THEY PERFORMED WORSE THAN THE ORIGINAL BULBS. THE FAILURE RECURRED AND THE DEALER STATED THAT NOTHING ELSE COULD BE DONE. ADDITIONALLY, WHILE DRIVING AT A LOW SPEED ONLY, A GRINDING NOISE WAS HEARD WHEN THE BRAKE PEDAL WAS APPLIED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.

Visibility/Wiper
Filed Apr 21, 20175,300 milesIL

AFTER LEAVING A RESTAURANT WITH OUR GRANDCHILD GETTING INTO OUR 2016 TOYOTA RAV4 VEHICLE, GLASS STARTED FALLING OFF THE BACK OF THE ROOF AS WE PULLED OUT ON THE HIGHTWAY. IT APPEARS THAT POSSIBLY A FOUR DOORS CLOSING CLOSE TO THE SAME TIME SHATTERED OUR SUNROOF. I TOOK THE VEHICLE TO LOMBARD TOYOTA IN LOMBARD, IL WHERE THEY DEEMED IT "ROAD DAMAGE AT HIGHWAY SPEED". I CORRECTED THE SERVICE REP TO CLARIFY WE WERE JUST TAKING OFF FROM THE RESTAURANT AFTER GETTING INTO THE CAR. THE REMAINING GLASS WAS PUSHED UPWARD AND NOT INWARD. THIS IS OBVIOUSLY A DEFECTIVE SUNROOF ON THE RAV4, BUT NEITHER THE LOCAL DEALERSHIP NOR THE TOYOTA CUSTOMER SERVICE REPRESENTATIVE WILL TAKE RESPONSIBILITY. AFTER CLOSE TO TWO WEEKS UNABLE TO DRIVE THE CAR, I JUST PICKED IT UP YESTERDAY. THE BILL--$1400 I SEE OTHER SUNROOF HAVE BEEN REPORTED BLOWING UP. THANKFULLY, WE HAD INSIDE DOOR CLOSED. NEVER AGAIN WILL I PURCHASE A VEHICLE WITH A SUNROOF, ESPECIALLY FROM TOYOTA.

Vehicle Speed Control
Filed Apr 20, 20175 milesCA

THE RAV 4 HAS AN AGGRESSIVE IDLE SPEED WHICH CAUSE THE CAR TO "CREEP" FORWARD WHEN STOPPED. IF EXCESS FORCE ISN'T APPLIED TO THE BRAKE, THE CAR WILL MOVE FORWARD AT STOP LIGHTS ETC. I INITIALLY REPORTED THE PROBLEM TO TOYOTA OF VACAVILLE CA. ON 8/25/216. I HAD RENTED A TOYOTA COROLLA WHILE THE DEALERSHIP INVESTIGATED THE PROBLEM ALONG WITH ROUTINE MAINTENANCE. THE REPORT CAME BACK THAT THE CAR OPERATED NORMALLY. I THEN ASKED TO DO A "TEST DRIVE" WITH THE CHIEF MECHANIC. WE WENT OUT IN THE COROLLA FIRST TO A FLAT LEVEL LOCATION IN THE PARKING LOT. AFTER STOPPING THE CAR I RELEASED THE BRAKE TO DEMONSTRATE HOW DOCILE THE CAR REACTED WHEN THE BRAKE WAS RELEASED. WE THEN GOT INTO MY RAV 4 AND RETURNED TO THE SAME LOCATION. I REPEATED THE PROCESS AND NOTED WITH THE MECHANIC HOW MUCH MORE AGGRESSIVE THE RAV REACTED WHEN THE BRAKE WAS RELEASED. MY ASSUMPTION IS THAT THE IDLE IS SET TOO HIGH WHICH CAUSES THIS PROBLEM OF "CREEPING" WHILE STOPPED. THE MECHANIC AGREED THAT IT APPEARED MORE AGGRESSIVE BUT WANTED TO DO FURTHER TESTING, SO ON 8/28/2017 I RETURNED THE CAR TO THE DEALERSHIP. THE MECHANIC TEST DROVE ANOTHER RAV 4 AND DID A TIME TEST ON HOW FAST IT WENT FROM POINT A TO POINT B. HE REPEATED THE PROCESS WITH MY CAR. HIS REPORT STATED THAT BOTH RAV 'S PERFORMED THE SAME. UNSATISFIED WITH THE TESTING DONE AT THE DEALERSHIP I CALLED TOYOTA CUSTOMER CARE ON 8/30/207 AND STATED MY CONCERN. I WAS TOLD THAT THE DEALERSHIP COULD NOT ADJUST THE IDLE ON THE CAR BECAUSE THAT'S THE WAY THE

Unknown or Other
Filed Apr 19, 201715,000 milesNJ

SUNROOF IMPLODED WHILE DRIVING TO WORK. HEARD EXPLOSION, LOOKED UP, AND GLASS FROM SUNROOF STARTING FALLING INTO CAR. SUNROOF VISOR WAS OPEN AT THE TIME. SUNROOF WAS CLOSED. WAS NOT A WARM DAY (AS I HAVE SEEN THIS BE A PROBLEM IN OTHER CASES). LOOKED BEHIND THE CAR AND DID NOT SEE ANYTHING THAT MIGHT HAVE FALLEN ON THE ROOF AND CAUSED THE GLASS TO BREAK. THERE WAS NO ONE IN FRONT OF ME (SO IT WAS NOT A STONE/PEBBLE FROM CAR IN FRONT OF ME).

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2016 Toyota RAV4 → · Every RAV4 year → · How the figures are calculated →