Page 5 of 6 · complaints 201–250 of 260

2012 Toyota RAV4 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Air BagsCrash1 injured
Filed May 28, 201412,000 milesCA

I HAD A SEIZURE WHILE DRIVING DOWN A ROAD, STOPPED BY A PALM TREE. IT HIT THE CAR ON THE RIGHT FRONT. UNFORTUNATELY, THE AIR BAG DID NOT DEPLOY, PERHAPS FOR GOING TO SLOW OR NOT. I WILL SAY THAT THE PALM TREE STOPPED THE CAR. I WAS MOVING FORWARD, AND THE VEHICLE WAS STOPPED BY THE TREE. I FRACTURED MY SHOULDER. I DISLOCATED MY SHOULDER, AND BRUISED SEVERAL RIBS. I WAS TRANSPORTED TO THE HOSPITAL IN AN AMBULANCE. I WAS IN A HOSPITAL FOR FIVE DAYS, SURGERY TOOK PLACE THERE. I WAS UNABLE TO WORK FOR TWO AND A HALF MONTHS. *TR

Steering
Filed May 3, 201429,718 milesMA

AT FIRST 3 WARNING LIGHTS WERE ON WHERE I WAS DRIVING AT SPEED AROUND 10MPH: CHECK, 4WD, TRAC OFF. THEN SUDDENLY I COULD NOT TURN THE STEERING WHEEL EASILY, AND I REALIZED I WAS LOOSING CONTROL OF THE VEHICLE. I MADE A DECISION TO MOVE OUT OF THE BUSY ROAD AND TURN INTO A SMALL STREET. THIS I DID, BUT ONLY WAS ABLE TO STOP THE CAR ON THE OTHER SIDE OF THE STREET. AS THERE WERE NO CAR DRIVING ON THE STREET, I DID NOT CRASH MY CAR. AFTER THE CAR WAS STOPPED, I NOTICED THAT AN ADDITIONAL WARNING WAS ON: ELECTRIC POWERING STEERING SYSTEM WARNING LIGHT. THE CAR WAS TOWED TO TOYOTA DEALERSHIP. *TR

Power Train
Filed Apr 16, 201430,000 milesNY

CAR CAN BE TURNED OFF WHILE CAR IS IN DRIVE. WHEN FOOT IS TAKEN OFF BRAKE THE CAR CAN ROLL AS IF IN NEUTRAL. *TT

Service Brakes, HydraulicCrash
Filed Mar 29, 201429,000 milesMA

I CAN NOT GIVE THE INFO. THAT YOU ARE ASKING ME ABOUT THE DAMAGE OF MY VEHICLE IN THE ABOVE QUESTION ,BECAUSE IT KEEPS DELETING MY ANSWERS. ON THIS PAST 12/16/2013 AT 3:15PM I WAS PULLED OVER BEHIND A CHEVY,TRAILBLAIZER WAITING FOR A EMERGENCY VEHICLE TO PASS BY,SUDDENLY MY NEW RAV-4 DECIDED THAT IT WANTED TO GO FOR A FAST RIDE,WETHER I LIKED IT,OR NOT.I LOOKED DOWN AT MY FEET TO SEE WHAT WAS THE CAUSE OF THE PROBLEM AND I HAD MY FOOT ON THE BRAKE ALL THE WAY TO THE FLOOR. BY THE TIME I LOOKED BACK-UP,IT WAS TO LATE FOR ME TO PULL-UP ONTO THE EMERGENCY BRAKE,OR PUT INTO (N).THIS WAS MY THIRD INCEDENT WITH THIS HAPPENING,EVERY BODY KEEPS SAYING THAT THIS HAPPENED ON 12/19/2013,NOT SO ! ON 01/11/2013 I ALMOST KILLED A GIRL PUSHING A BABY CARRIAGE AND HOLDING HANDS WITH HER LITTLE BOY IN A CROSSWALK AT 12/30 PM.I REPORTED THIS TO TOYOTA AND THEY INVESTIGATED IT AND SAID,"ALL 14 ACCIDENTS WHERE MY FAULT ,BECAUSE OF THE MATTS ON MY FLOOR."I JUST HAD MY INSURANCE CO. INVESTIGATE IT THE OTHER DAY.I DON'T HAVE ALL THE RESULTS BACK YET! ROCKINGHAM TOYOTA AND SCION,NH. SOLD ME THIS CAR ,I GAVE THEM TWO TRADE-INS,A 2010 CAMARO SS,RS,AND MY 2002 TOYOTA TUNDRA WHICH I BROUGHT TO THEM THAT NIGHT FOR A RECALL ON MY TRUCK,TO REPLACE THE ROTTED-OUT FRAME,AND ROTTED-OUT REAR BRAKES.THEY SAID NO TO FIXING MY BRAKES,AND I HAD THE RECALL LETTER TO SHOW THEM.DID NOT HELP! SO THEY SOLD ME THIS LEMMON,AND SENT ME A CHECK IN THE MAIL FOR $23,000.I GOT RIPPED-OFF,THEY CLOSED THE DEALERSHIP WHILE I WAS

Vehicle Speed ControlCrash
Filed Mar 22, 20143,181 milesOR

I DRIVE A TOYOTA RAV4 V6 LTD, 2012 PURCHASED ON JAN 2, 2013. PRIOR TO THAT WE HAD A TOYOTA CAMRY 1999 WITH MORE 200K MILES ON IT. ON JULY 24TH, 2013, I WAS DRIVING AT A SPEED OF 10 MPH INSIDE THE APARTMENT COMPLEX AND WAS TURNING RIGHT TO PARK. I WAS ALMOST PARKED WHEN ALL OF A SUDDEN THE CAR SURGED AND ZOOMED OVER PARKING STOPPER, BREAKING OVERHEAD STORAGE BIN, ZOOMED AHEAD AND BANGED INTO THE BUILDING STAIRS. I KEPT PUMPING THE BRAKE ALL THROUGH, BUT THE CAR DIDNT STOP UNTIL IT HIT ON TO THE STAIRS OF APARTMENT. THE WHEELS WERE STILL ROLLING BUT IT COULDN'T GO AHEAD BECAUSE OF THE HEAVY STAIRS AND FINALLY AFTER CONTINUOUSLY STEPPING ON THE BRAKE IT STOPPED. MY RIGHT FOOT WAS ALL ALONG ON THE BRAKE AS IT ALWAYS IS WHEN I'M PARKING. BODY OF THE CAR WAS SEVERELY DAMAGED WITH GLASS PIECES ALL OVER ME. LUCKILY MY 3 YEAR OLD WAS SAFER AT BACK IN HER CAR SEAT. THE AIRBAGS DID NOT DEPLOY ON IMPACT. I'M HAVING MORE THAN 10 YEARS OF DRIVING EXPERIENCE AND IT WAS THE FIRST TIME THAT I WAS INVOLVED IN AN ACCIDENT. SINCE I'M A WOMAN EVERYONE WAS QUICK TO CONCLUDE THAT, I HAD STEPPED ON THE GAS PEDAL INSTEAD OF BRAKE. BUT I KNOW MY FOOT WAS ALL ALONG ON THE BRAKE, UNTIL THE CAR FINALLY STOPPED. THIS HAS CAUSED A LOT OF DAMAGE, ALTHOUGH I HAD INSURANCE TO COVER THE CAR, THE VALUE IS ZILCH NOW. THE CAR WAS NOT TOTALED AND REPAIRS WAS WORTH MORE THAN 20K. DRIVING THE CAR NOW, DOESN'T FEEL THE SAME AS THE COLLISION CENTER DID A CRAPPY REPAIR JOB. NOW THE CAR MAKES SOUNDS WHILE DRIVING, AS TH

Vehicle Speed Control
Filed Mar 20, 201432,212 milesGA

ROUGH ENGINE, CAR SPEED UP WITHOUT FEET ON PEDAL,SLOW BRAKING I TOOK THE CAR INTO DEALER THE NEXT DAY(3/19/2014) THIS AM AND THEY TOLD ME THEY HAVE TO DUPLICATE WHAT I HAD EXPERIENCED. THEY STATED THEY DID NOT SEE ANYTHING ON THE COMPUTER DATA, BUT WILL TEST ON NEXT MORNING OF 3/20/2014 TO DRIVE IT.THE COMPLAINTS WERE THAT I WAS DRIVING IN A 70 MILE ZONE AND THE CAR ACCELERATED TO 90 MILES THE CAR SHIFTED OUT OF D DRIVE TO 3D ON IT'S OWN WHILE DRIVING AND ALSO ROUGH ENGINE WHILE ACCELERATING HIGHER THAN THE SPEED LIMIT, AND WHILE BRAKING,ISAW VERY LITTLE STOPPAGE.ALSO SAME DAY NEAR MY HOME,I STOPPED AT A STOP SIGN,WHEN TAKING OFF THE CAR JERKS FORWARD TO 22 MILES.THIS WAS NOT THE FIRST TIME I HAD REPORTED TO THEM, WAS AFTER I HAD THE 2010 TOYOTA RAVA4 ABOUT SIMILAR PROBLEMS, THEY OFFERED TO BUY IT BACK THE 2010 MODEL IN RETURN FOR THE 2012 TOYOTA RAV4 THAT I GOT IN 2012.MY MAINTENANCE IS UP TO DATE ALSO.IT IS SCARY WHEN YOU EXPERIENCE A PROBLEM LIKE THIS, THANK GOD FOR NO ACCIDENT.UPDATE AS OF LAST NIGHT NO COMMUNICATION ON FINDINGS OR REPAIRS,I RECEIVED A CALL WHILE REPORTING THIS INFORMATION TO YOU(SAFER CAR), A REP [XXX],STATED THEY CANNOT FIND ANYTHING WRONG WITH CAR, THEY CHECKED ALL DATA DROVE THE CAR COULD NOT FINE ANYTHING,I ASKED ABOUT ENGINE AND TRANSMISSION, HE STATED THAT THEY CHECKED THE LEVELS,DATA COULD NOT FIND ANYTHING, FOR ME TO COULD COME PICK THE CAR UP, I INSIST THEY DO A MORE INTENSIVE LOOK INTO THIS, THE GUY BECAME AGGRESSIVE, AND STATED HE HAS TO CHECK

Air BagsCrash
Filed Mar 2, 201419,000 milesWV

LOST CONTROL ON A PATCH OF ICE ON ROAD. SLID AND HIT A TREE TOTALED FRONT END AND AIR BAGS DIDN'T DEPLOY. *TR

Electronic Stability Control (esc)
Filed Feb 28, 201423,300 milesOH

ON JANUARY 25 2014 I WAS DRIVING IN S SNOWY AND ICY CONDITIONS. I WAS ONLY DRIVING ABOUT 20 MILES AN HOUR. WHEN BRAKING, TURNING CORNERS, OR GENERALLY DRIVING ON THE BAD ROADS, THE ELECTRONIC STABILITY CONTROL, ANTI-LOCK BRAKES, AND TRACTION CONTROL FEATURES OF MY RAV4 DID NOT WORK, CAUSING THE CAR TO SLIDE ALL OVER THE ROAD, ALMOST CAUSING ME TO HIT ANOTHER VEHICLE. THIS HAS CONTINUED THROUGHOUT THE WINTER; THE LIGHT FOR STABILITY CONTROL ON THE DASHBOARD GOES ON, BUT THE ANTI LOCK BRAKES, ESC, AND TRACTION CONTROL DO NOT WORK AND THE RAV4 SLIDES ALL OVER. GIVEN THE BAD WEATHER WE ARE EXPERIENCING THIS WINTER, IT HAS CAUSED ME TO NOT DRIVE THE VEHICLE, WHICH IS A MAJOR INCONVENIENCE FOR OUR FAMILY. I TOOK THE RAV4 INTO THE LOCAL TOYOTA DEALER FOR THIS ISSUE ON JANUARY 31, 2014. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM IN THEIR SHOP SO DISMISSED IT WITH NO ACTION AND NO REPAIR I READ A COUPLE OF WEEKS OTHER THAT TOYOTA HAS RECALLED RAV4'S FOR EXACTLY THIS ISSUE; HOWEVER, WHEN I CALLED THE DEALER ABOUT THE RECALL, HE STILL INSISTS THAT THERE IS NOTHING WRONG WITH MY RAV4. SO FAR I HAVE GOTTEN NOTHING FROM TOYOTA ABOUT THIS RECALL, AND I DON'T FEEL SAFE DRIVING THE RAV4 THIS WINTER, A MAJOR INCONVENIENCE IN COMMUTING TO WORK. I FEEL MY RAV4 IS UNDRIVABLE THIS WINTER. *TR

Steering
Filed Feb 23, 2014653 milesCA

I DROVE VEHICLE IN THE MORNING, NO INDICATIONS OF ANY STEERING PROBLEMS. DURING MY DRIVE IN THE LATE AFTERNOON, THE POWER STEERING ASSIST STOPPED WORKING. I WAS STOPPED AT A LEFT TURN LANE AND HEARD A FAINT "CLICK" SOUND FROM BELOW THE STEERING WHEEL AREA AT AROUND KNEE LEVEL. THIS SOUND WAS NOT THAT OF A "TURN SIGNAL SWITCH" CLICK, IT WAS JUST A "CLICK". THE ENGINE STAYED RUNNING, THE EPS WARNING LIGHT CAME ON, THE STEERING WHEEL WAS VERY HARD TO TURN (I HAVE CARPEL TUNNEL IN MY RIGHT HAND), WITH ASSISTANCE FROM MY PASSENGER WE WERE ABLE TO COMPLETE THE TURN. WE DROVE VEHICLE HOME WITHOUT POWER STEERING AND PARKED IT. MY BROTHER-IN-LAW CAME THAT EVENING TO INSPECT FOR FAILURE. VEHICLE STARTED UP AND POWER STEERING WORKED WITHOUT PROBLEMS. SINCE NO EPS WARNING LIGHT CAME ON, HE VOLUNTEERED TO TAKE VEHICLE HOME TO TEST DRIVE UNTIL PROBLEM RECURRED. THE DEALER TOLD HIM TO DRIVE THE VEHICLE TO THEM TO HAVE PROBLEM EVALUATED. HE HAS PUT 500 MILES ON THE ODOMETER SO FAR AND PROBLEM HAS NOT RECURRED. HE SAID THE DEALER WILL JUST GIVE ME THE RUN AROUND IF NO "HARD CODE" IS SET AND CONDITION OF NO" POWER ASSIST" IS PRESENT. I AM AFRAID OF DRIVING THIS VEHICLE NOW BECAUSE OF THIS PROBLEM. *TR

Power Train
Filed Feb 20, 201423,302 milesTN

TL-THE CONTACT OWNS A 2012 RAV4 TOYOTA. THE CONTACT STATED WHILE SHE WAS PULLING INTO A PARKING SPACE THE ACCELERATION PEDAL STUCK TO THE FLOOR OF THE VEHICLE. THE VEHICLE RAN UP ON A SIDEWALK. THE VEHICLE WAS TOWED TO A TOYOTA DEALER. THE MECHANIC HAD NOT DIAGNOSE OR REPAIRED THE FAILURE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,302.LJ

Vehicle Speed Control
Filed Feb 17, 201433,500 milesMN

APPROACHING STOP LIGHT AND SLOWING DOWN TO 35 MPH. STEPPED ON BRAKE WITH RIGHT FOOT AND ENGINE WENT FROM 2000 TO 3000 RPM WITHOUT ANYTHING AGAINST ACCELERATOR. STEPPED ON BRAKE AS HARD AS POSSIBLE, BUT COULD NOT GET VEHICLE TO SLOW DOWN UNTIL WELL PAST THE STOP LIGHT. THIS EXACT SAME THING HAPPENED AGAIN THREE DAYS LATER ON 2/14/14. HAD WALSER TOYOTA RUN A DIAGNOSTIC CHECK ON THIS VEHICLE ON 2/14/14, BUT IT DID NOT SHOW ANY ERRORS. *TR

Tires › Temporary/Emergency Spare Tire
Filed Feb 3, 20148,000 milesMI

NOT SURE OF DATE, BUT THE OUTSIDE HOUSING OF SPARE TIRE CAME OFF GOING THRU CAR WASH... THIS WAS AN AUTOMATIC WASH NO BRUSHES WAS USED. NOW IT IS POSSIBLE THAT THIS COULD HAD HAPPEN ON THE ROAD AND I'M JUST WONDERING IF THIS HAS HAPPEN TO OTHER TOYOTA VEHICLES... I DID TAKE IT THE FOX TOYOTA AND THEY FIXED THE INNER HOUSING BECAUSE THE SCREW ANCHOR WAS LOOSE AND HAD TO BE REPLACED. *TR

Service Brakes
Filed Jan 6, 201416,350 milesMI

TL* THE CONTACT OWNS A 2012 TOYOTA RAV-4. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, SHE ATTEMPTED TO ENGAGE THE BRAKES BUT IT FAILED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE BRAKE PEDAL SUNK TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 16,350. UPDATED 02/11/2014*LJ

Tires
Filed Dec 14, 201310,500 milesOK

I HAD JUST GOTTEN ON A 6 LANE EXPRESSWAY WITH A 45 MPH SPEED LIMIT. HANDS AT TEN AND TWO - JUST WATCHING THE ROAD GOING ABOUT 40 MPH IN THE FAR LEFT LANE SO PEOPLE COULD TURN ON THE ROAD. I HAD BEEN HAVING A CLUNKING SOUND WHEN I WOULD PULL OUT OF MY DRIVEWAY FOR AWHILE BUT DIDN'T WANT TO GO BACK TO THE DEALER BECAUSE I HAD JUST GOTTEN A 10,000 MILE OIL CHANGE AND AFTER REMOVING A TIRE WITH A NAIL IN IT FOUND THEY HAD TO ORDER THE TIRE, WHICH TOOK 3 WEEKS TO GET (APPARENTLY RUN FLAT TIRES ARE STILL IN JAPAN,,) SO, I BACK TO MY NEAR DEATH EXPERIENCE- I WAS DRIVING SLOWER THAN THE SPEED LIMIT DOWN THE ROAD WHEN I LOST ALL STEERING IN MY VEHICLE AND I WAS HEADED INTO ONCOMING TRAFFIC. I HIT THE TALL CEMENT MEDIAN AND I PULLED AS HARD AS I COULD BACK TO THE RIGHT. AFTER I HIT I HAD A LITTLE CONTROL AGAIN. WITH BOTH DRIVERS SIDE TIRES STRIPED FLAT I HAD ENOUGH STEERING TO PUT MY HAZARDS ON AND GET BACK ON THE CORRECT SIDE OF THE ROAD AND PULL THE THING INTO A SIDE PARKING LOT TO BE TOWED. I FEEL LIKE THE THING IS TRYING THE KILL ME! WARRANTY HAS TO COVER THIS BUT I THINK I'M GONNA HAVE TO TRADE IT IN. TOO SCARED TO DRIVE THE [XXX] THING. ATLLEAST I HAVE TWO WITNESSES THAT CAN VERIFY MY EVENT INCASE TOYOTA TRIES TO SCREW ME OVER. RAV4S R DANGEROUS VEHICLES AND SOMETHING HAS TO BE RECALLED OR PEOPLE R GOING TO DIE. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Vehicle Speed Control
Filed Nov 14, 2013545 milesFL

11 OCT 12 - I BOUGHT A 2012 RAV4. 24 OCT 12 - I STOPPED AT A STOP SIGN. AS I APPLIED THE BRAKE THE CAR ACCELERATED. I PUSHED THE BRAKE HARD AND THE CAR DECELERATED. A FEW MINUTES LATER I APPROACHED A STOP SIGN AT MY HOUSE. WHEN I APPLIED THE BRAKE THE CAR ACCELERATED. BEFORE I COULD PUSH HARDER ON THE BRAKE THE CAR RAN THE STOP SIGN AND THEN DECELERATED. I CALLED TOYOTA CUSTOMER SERVICE. I EXPLAINED WHAT HAPPENED WITH THE ACCELERATION ISSUES. I TOLD THE REP I LOOKED AT MY FOOT POSITION IN BETWEEN INCIDENTS AND THERE WAS NO WAY I COULD PRESS THE ACCELERATOR AND BRAKE PEDALS TOGETHER. THE REP TOLD ME THERE WAS NO RECALLS ON THIS YEAR RAV4. HE SAID TAKE THE CAR TO THE NEAREST TOYOTA DEALER. I TOOK THE CAR TO TOYOTA AND EXPLAINED EVERYTHING TO THEM. THE SERVICE MAN TOLD ME THAT THE FLOOR MAT BEING CAUGHT UP UNDERNEATH THE BRAKE WAS THE ISSUE. HE TOLD ME THAT THE REP FROM TOYOTA WOULD LOOK AT IT. 5 NOV 12 - TOYOTA CALLED TO SAY THE TOYOTA REP COULDN'T DUPLICATE THE PROBLEM. 6 NOV 12 - I WENT TO TOYOTA TO PICK UP MY CAR. I LEFT THE DEALERSHIP AND STOPPED THE CAR TO WAIT FOR TRAFFIC. AFTER SITTING WITH MY FOOT ON THE BRAKE FOR ABOUT 4-5 SECONDS, THE CAR BEGAN ACCELERATING ON ITS OWN. I FIRMLY PUSHED HARD ON THE BRAKE AND LOOKED AT MY FOOT TO ASSURE MYSELF I WASN'T NEAR THE GAS PEDAL. I VERIFIED THE FLOOR MAT WASN'T ON THE GAS PEDAL. I PLACED THE CAR IN NEUTRAL AS IT WAS REVVING UP AND NOTICED THE TACHOMETER WENT BETWEEN 6500 TO 7000 RPM'S (IN THE RED). WHEN TRAFFIC CLEARED FOR ME TO

Air BagsCrash1 injured
Filed Nov 12, 201311,000 milesPA

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A LACERATION TO THE LEFT COLLAR BONE DUE TO THE TIGHTNESS OF THE SEAT BELT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSES AND REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 11,000.

Service Brakes, Hydraulic › Pedals and Linkages
Filed Nov 6, 2013AZ

2012 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD THE CONSUMER STATED ON SIX OCCASIONS, THE VEHICLE ACCELERATED, WHEN THE BRAKE WAS APPLIED. THE BRAKE PEDAL WAS ABOUT 2 1/2 INCHES AWAY FROM THE ACCELERATOR PEDAL. THE CONSUMER BELIEVED THE PEDALS WERE DESIGNED TOO CLOSE TOGETHER.

Seats
Filed Oct 8, 201318,575 milesCA

THE REAR SEAT SHAKES OVER ANY ROUGH SURFACE. IN WATCHING THE HEADREST FOR THE REAR SEAT IN THE REAR VIEW MIRROR WHILE DRIVING THERE IS ABOUT A 2-INCH SIDEWAYS TRAVEL. HAVE TRIED THE SEAT IN VARIOUS POSITIONS AND THE PROBLEM REMAINS. BY ROUGH I DON'T MEAN POTHOLES...THINGS LIKE CHANGING LANES OVER REFLECTOR BUTTONS, FREEWAYS WITH RAIN GROOVES, THINGS LIKE THAT. MY 12 YEAR OLD JEEP GRAND CHEROKEE'S REAR SEAT DOESN'T SHAKE AT ALL IN THESE CONDITIONS, BUT THIS RAV4 REAR SEAT MOST CERTAINLY DOES. THE SHAKING IS SO BAD SOMETIMES THAT IT RATTLES. I AM VERY CONCERNED ABOUT AN INFANT CAR SEAT STRAPPED INTO THIS BACK SEAT AS THE INFANT MY BE EXPOSED TO EXCESSIVE SHAKING OR VIBRATION. I TOOK IT TO THE DEALERSHIP (TOYOTA CARLSBAD, CARLSBAD CA) ON OCTOBER 7TH 2013 AND THEY VERIFIED THE ISSUE. RATHER THAN TAKE STEPS TO CORRECT IT THEY TESTED ANOTHER RAV4 IN THE SAME WAY AND FOUND THAT IT TOO HAD THE SAME CONDITION AS MINE. BASED ON THIS THEY TELL ME THAT IT IS A 'NORMAL CONDITION'. I BELIEVE IT IS A DESIGN FLAW. NEVER HAVE I SEEN A CAR WITH A SEAT SHAKE SUCH AS THIS. IN TESTING FURTHER I FIND THAT IF SOMEONE SITS IN THE FRONT PASSENGER SEAT THE REAR SEAT SHAKING SEEMS TO REDUCE. IF SOMEONE SITS IN THE REAR SEAT AND THEY WEIGH 150 POUNDS OR SO THERE IS A MINOR VIBRATION FELT AND THE SHAKING IS ALMOST NON-EXISTENT. HOWEVER, IF ONLY THE DRIVER IS IN THE CAR THE SHAKING RESUMES OR ANY LESS-THAN-PERFECT ROAD CONDITION. I FEEL AS THOUGH TOYOTA NEEDS TO ADDRESS THIS ISSUE PRIMARILY FOR THE RISK O

Service Brakes
Filed Sep 29, 20137,000 milesNY

I AM FILING A COMPLAINT ABOUT SPONGY BRAKES BEHAVIOR IN A 2012 TOYOTA RAV4. THE PROBLEM I WAS EXPERIENCING WERE THE BRAKE PEDAL TRAVELING TO THE FLOOR AND REDUCED STOPPING POWER DURING APPLICATION. THE SPONGY BEHAVIOR OF THE BRAKE PEDAL WAS ALSO PRESENT WITH ENGINE OFF. I REPORT THIS EVENT TO TWO SEPARATE TOYOTA DEALERSHIPS WHICH TECHNICIANS CLAIMED THIS IS A NORMAL FUNCTION AND THIS IS A SOFT PEDAL DESIGN (ACCORDING TO THE FIRST DEALERSHIP). THE SECOND DEALERSHIP SHOWED ME ANOTHER SIMILAR VEHICLE (2011 TOYOTA RAV4) AND IT ALMOST DID THE SAME THING (ENGINE OFF - PEDAL WAS STILL SPONGY BUT WAS LESS THAN MY VEHICLE). SINCE BEING A ASE MASTER TECHNICIAN BEFORE BECOMING AN MECHANICAL ENGINEER, I BLEED THE BRAKES WHICH ONLY HELPED A LITTLE AND THERE WERE NO FLUID LEAKS. FINALLY, I RESEARCHED THAT THE ABS PUMP MIGHT NEED TO BE ACTIVATED USING A SCANNER TO CYCLE THE ACTUATORS THAT MIGHT HOLD AIR TRAPPED INSIDE. I TOOK THE CAR TO MY PREVIOUS PLACE ON EMPLOYMENT WHERE I CONSULTED THIS ISSUE WITH THE SHOP MANAGER IN WHICH HE AGREED THAT THIS IS A POSSIBILITY. THE SHOP MANAGER PERFORMED THE ABS PUMP CYCLING PROCESS WITH THE SCANNER AND THE BRAKE PEDAL BECAME HARD AND FIRM LIKE IT SUPPOSE TO BE (PROCEDURE TIME: 5 MINUTES!). I AM VERY DISAPPOINTED WITH TOYOTA TRAINED TECHNICIANS AND ANY GOOD TECHNICIAN KNOWS THERE IS NO SUCH THING AS SOFT PEDAL DESIGN ESPECIALLY WITH A VACUUM BRAKE BOOSTER WITH ENGINE OFF (HYDRAULIC FLUID IS ONLY SLIGHTLY COMPRESSIBLE!). ONLY VEHICLES WITH HYDRAULIC BRAKE

Vehicle Speed Control
Filed Sep 28, 20133,872 milesFL

ON THREE OCCASIONS DURING 2013, THE CAR ACCELERATED AND JUMPED FORWARD AS THE BRAKE WAS BEING APPLIED TO STOP THE CAR. ON SEPTEMBER 5, 2013 THE ACCELERATION AND MOVEMENT FORWARD WAS MORE PRONOUNCED AND WAS ACCOMPANIED BY A NOTICEABLE SOUND OF THE ENGINE. THIS OCCURRED AS THE BRAKE WAS BEING SLOWLY APPLIED DURING AN APPROACH TO AN INTERSECTION. THERE WAS NO MOVEMENT OR INVOLVEMENT OF THE FLOOR MAT ON THE DRIVER?S SIDE AND NO POSSIBILITY THAT THE DRIVER'S FOOT COULD HAVE HIT THE ACCELERATOR AT THE SAME TIME AS HIS FOOT WAS PLACED ON THE BRAKE. WE REQUESTED THAT THE CAR BE EXAMINED BY THE TOYOTA DEALER IN ORDER TO DETERMINE THE NATURE OF THE DEFECT AND THE CORRECTIVE ACTION NEEDED. THE DEALER REPORTED THAT IT COULD NOT IDENTIFY ANY PROBLEM. *TR

Service BrakesCrash
Filed Sep 27, 20138,400 milesNC

I WAS SLOWLY MANEUVERING INTO A PARKING SPACE WHEN THE CAR REVVED UP, JUMPED OVER THE CONCRETE BARRIER, OVER THE CURB AND SIDEWALK. I WAS HEADED DIRECTLY TOWARD A BUILDING AND A LARGE PLATE GLASS WINDOW. THE BRAKES DID NOT STOP THE CAR, AND FELT SQUISHY WHEN I PUSHED THEM ALL THE WAY TO THE FLOOR. I SWERVED TO THE RIGHT, TURNED OFF THE KEY AND HIT A PARKED CAR IN ORDER TO STOP. I ALSO WANT TO MENTION THAT THE TIRE PRESSURE GAUGE LIGHT WOULD COME ON ANY TIME I WAS DRIVING ON THE HIGHWAY AT SPEEDS OVER 50 MPH. *TR

Engine
Filed Sep 20, 20132,552 milesCA

ACCELERATING FROM A STOP LIGHT, THE CAR LOST POWER. THE ELECTRIC MOTOR STOPPED AND THE CHECK EV SYSTEM WARNING CAME ON. THERE WAS NO ENGINE POWER, POWER STEERING OR POWER BRAKES. THE CAR WAS STOPPED IN THE MIDDLE OF THE STREET. *TR

Service BrakesCrash2 injured
Filed Sep 17, 2013500 milesME

TL* THE CONTACT OWNS A 2012 TOYOTA RAV-4. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD MAKE A CLICKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN STATED THAT IT WAS NORMAL FOR A NEW VEHICLE TO MAKE NOISES BUT PROCEEDED TO REPLACE THE BRAKES PAD AND SHIM KIT. ADDITIONALLY, ALL OF THE BRAKE COMPONENTS WERE LUBRICATED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, SHE ATTEMPTED TO APPLY THE BRAKES AND THEY FAILED TO RESPOND. AS A RESULT, SHE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT SUSTAINED WHIPLASH AND MINOR BURNS CAUSED BY THE SEAT BELT AND DEPLOYMENT OF THE AIR BAG. A POLICE REPORT WAS FILED. THE DRIVER OF THE SECOND VEHICLE WAS ALSO INJURED AND TRANSPORTED TO HOSPITAL. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT REPAIRED OR INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE WAS 17,000.

Structure › BodyCrash
Filed Sep 10, 20138,400 milesNC

BRAKES FAILED TO WORK. WOULD NOT STOP. *TR

Vehicle Speed Control
Filed Sep 5, 201310,000 milesIL

TL* THE CONTACT OWNS A 2012 TOYOTA RAV 4. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING WHILE DRIVING 1 MPH. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER STATED THE SUDDEN ACCELERATION WAS A NORMAL OCCURRENCE. THE FAILURE MILEAGE WAS 10,000. UPDATED 10/17/13*LJ

Vehicle Speed Control
Filed Aug 20, 201315,000 milesNH

THE LATEST INCIDENT WAS THE 8TH TIME THIS HAS OCCURRED SINCE PURCHASED NEW IN SEPT. 2012. AFTER HIGHWAY DRIVING APPROACHED A TRAFFIC LIGHT AND WHEN BRAKE APPLIED CAR REVVED UP AND LURCHED FORWARD. SINCE NOTHING STOPS THIS EXCEPT TURNING OFF IGNITION THIS WAS DONE AGAIN AND CAR RESTARTED AND NO FURTHER INCIDENT. CONTACTED DEALERSHIP AND AFTER HAVING CAR THERE FOR 2 DAYS WAS TOLD NO REPLICATION COULD BE MADE. I CONTACTED THE TOYOTA OFFICE IN CALIFORNIA AND AFTER MORE DELAYS HAVE NOT BEEN GIVEN A RENTAL. CAR IS STILL AT DEALERSHIP AND THE SERVICE MANAGER SAID HE IS DOING NOTHING UNTIL HE HEARS FROM CALIFORNIA THAT MAY APPROVE SUPER TECH TO LOOK AT CAR. VERY DISSATISFIED WITH TOYOTA DANGEROUS SITUATION AND THEY ARE IN DENY MODE UNTIL SOMEONE IS SERIOUSLY HURT OR KILLED. WILL NEVER BUY ANOTHER TOYOTA AFTER THIS POOR RUN AROUND SERVICE ON BOTH COASTS. *TR

Visibility › Glass, Side/Rear
Filed Aug 5, 201319,800 milesME

ON A SUNNY HOT DAY VEHICLE WAS PARKED FOR APPROX 20 OUTSIDE. ENTERED THE VEHICLE ONCE NO MISHAP. UPON SECOND ENTRY "3 MINUTES APART" WHEN DOOR WAS CLOSED REAR WINDOW JUST FELL APART. I FOUND GLASS ON THE GROUND OUTSIDE OF THE VEHICLE AND THE REMAINING GLASS IN THE VEHICLE. WHAT APPEARS TO HAVE HAPPEN IS THE REAR WINDOW EXPLODED. NOT AWARE OF ANY PRIOR DAMAGE TO THE WINDOW. TOYOTA WAS GIVEN TWO ATTEMPTS TO REVIEW THE GRIEVANCE ON EACH OCCASION CLAIMING OWNER FAULT OR RESPONSIBILITY. *TR

Visibility/Wiper
Filed Jul 1, 20135,000 milesTX

2012 TOYOTA RAV4 REAR CARGO DOOR WINDOW SHATTERED, AND GLASS FELL INSIDE VEHICLE AND OUTSIDE VEHICLE. THIS OCCURED WHILE CAR WAS PARKED, AND THE DRIVERS DOOR WAS BEING CLOSED. VEHICLE HAD BEEN IN GARAGE, NO VISIBLE DAMAGE TO REAR WINDOW HAD BEEN NOTED. I FEEL IT IS A DEFECT IN THE GLASS, AS SEVERAL OTHERS HAVE BEEN REPORTED; HOWEVER TOYOTA FEELS DIFFERENTLY, AS I CAN'T PROVE THERE WAS A DEFECT IN THE GLASS, SINCE THE GLASS IS IN A MILLION PIECES INSIDE MY VEHICLE AND ON THE GARAGE FLOOR. I AM FAIRLY SURE A SPACE ALIEN CAME DOWN AND HIT THE BACK GLASS SHARPLY, EXACTLY AT THE MOMENT I WAS CLOSING THE DRIVERS DOOR...BUT I CAN'T PROVE THAT EITHER. *TR

Vehicle Speed Control
Filed Jun 5, 20136,650 milesMI

VEHICLE WAS SLOWING DOWN FROM ORIGINAL SPEED OF 45MPH APPROACHING A TRAFFIC LIGHT. AFTER APPLYING THE BRAKE THE VEHICLE'S ENGINE STARTED TO REV UP AND ACCELERATE WITH FOOT ON THE BRAKE. THE HARDER THE BRAKE PEDAL DEPRESSED THE HIGHER THE RPMS AND FOOT WAS NOT TOUCHING THE GAS PEDAL. AFTER A FEW SECONDS AND BRAKE PRESSED AS HARD AS POSSIBLE THE ENGINE QUIT RUNNING AND THE CAR WAS TOTALLY SHUT OFF AFTER JOLTING FORWARD. AFTER GETTING CAR RESTARTED IT WAS RUNNING ROUGH AT 45 MPH AND SHORT DISTANCE FROM HOME. THIS WAS A FRIDAY NIGHT. CALLED TOYOTA DEALER NEXT MORNING AND MADE APPOINTMENT FOR THEM TO CHECK IT OUT ON TUESDAY JUNE 4. HAD TO USE THE RAV ON SUNDAY JUNE 2 TO PICK UP A PART AT THE HARDWARE. RAN FINE FOR THE 4 MILES OR SO TO THE HARDWARE. UPON STARTING THE CAR, AFTER LEAVING THE HARDWARE, IT REVVED UP TO A VERY HIGH RPM THEN DROPPED BACK TO NORMAL. DRIVE BACK HOME WAS OK. ON THE WAY TO THE TOYOTA DEALER ON JUNE 4 I COULD WATCH RPMS FLUCTUATE IN AN ABNORMAL MANNER AFTER HITTING THE BRAKE FOR A STOP AT TRAFFIC LIGHT. WHILE AT THE DEALER I FILED A CASE WITH TOYOTA. I SAT THERE FOR ABOUT 4 HOURS BEFORE THEY TOLD ME THEY DID NOT FIND ANYTHING. I SAID I WAS NOT GOING TO TAKE THE VEHICLE HOME IF THEY HAD NOT TRIED ANYTHING TO FIX THE PROBLEM. THEY PUT A CALL IN FOR THE LOCAL TOYOTA REP AND THEY ARE WAITING FOR A RESPONSE. *TR

Seat Belts
Filed May 28, 20135,400 milesTX

UNABLE TO SECURE DRIVER'S SIDE SAFETY BELT ON 2012 TOYOTA RAV4 PURCHASED NEW IN OCTOBER 2012. *TR

Visibility/Wiper
Filed May 25, 2013CA

THE REAR SIDE WINDOW (NOT THE REAR PASSENGER WINDOW - THE STATIONARY ONE TO THE TRUNK) SPONTANEOUSLY EXPLODED WHEN I CLOSED THE DRIVER SIDE DOOR AFTER GETTING INTO THE CAR. THE CAR WAS PARKED IN MY ENCLOSED GARAGE. THERE WAS NOTHING HITTING THE WINDOW AND THE WINDOW WAS NOT CHIPPED OR CRACKED BEFORE THE EXPLOSION. 90% OF THE GLASS IS ON THE GARAGE FLOOR INDICATING AN EXPLOSION VS IMPLOSION. THE CAR WAS NOT EVEN RUNNING AT THE TIME. AIR PRESSURE INSIDE AN ENCLOSED CAR SHOULD NOT CAUSE A WINDOW TO EXPLODE. OUTSIDE TEMPERATURE 62. THE CAR WAS LESS THAN A YEAR OLD! *TR

Service Brakes
Filed May 20, 20139,500 milesNY

I WAS DRIVING APPROXIMATELY 20 MPH. WHEN TRIED TO STOP AT THE TRAFFIC SIGNAL AND PRESSED THE BRAKE THEN INSTEAD OF STOPPING THE CAR WAS GOING FORWARD. IT ALMOST HIT THE CAR AT FRONT OF ME. THERE WAS A SUDDEN ACCELERATION AND RPM WENT UPTO 9000. I PRESSED THE BRAKE PEDAL MULTIPLE NUMBER OF TIMES THEN THE CAR ENGINE STOPPED. ONCE THE VEHICLE WAS RESTARTED, IT RESUMED AS NORMAL. IT WAS REALLY SCARY. *TR

Air BagsCrash1 injured
Filed May 14, 201332,000 milesPA

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE CONTACT CRASHED INTO A POLE. UPON IMPACT, THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED RIB AND STERNUM INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,800. UPDATED 06/18/13*LJ UPDATED 06/20/2013 *JS

Air Bags
Filed Apr 12, 2013TX

I READ IN THE NEWS TWO DAYS AGO THAT MY TOYOTA RAV4 PURCHASED 9/7/12 WAS PUT ON RECALL FROM THE TOYOTA COMPANY ON JAN. 16, 2013 FOR AN AIRBAG PROBLEM. NO ONE HAS CONTACTED ME ON THIS MATTER. I HAVE ATTEMPTED TO CONTACT TOYOTA IN REFERENCE TO THIS PROBLEM BUT NO ONE HAS RETURNED AN ANSWER. PLEASE ADVISE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Vehicle Speed Control
Filed Mar 14, 2013190 milesPA

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH AND APPROACHING A STOP SIGNAL WHEN THERE WAS AN ABNORMAL INCREASE IN ACCELERATION. THE ENGINE RPMS INCREASED RAPIDLY. THE CONTACT SHIFTED INTO NEUTRAL AND THE ENGINE WAS TURNED OFF. ONCE THE VEHICLE WAS RESTARTED, IT RESUMED AS NORMAL. THE FAILURE RECURRED EIGHT TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THEY WERE UNABLE TO DETECT A FAILURE CODE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 190. THE VIN WAS UNAVAILABLE.

Service Brakes
Filed Mar 14, 20137,600 milesPA

2012 RAV4, SECOND INCIDENT, 1ST WAS DISMISSED. WAS DRIVING APPROX 20 MPH IN A 35MPH BUSINESS DISTRICT ON 4 LANE STREET. PRESSED BRAKE WITH RIGHT FOOT TO DECELERATE FOR STOP LIGHT & CAR IN FRONT OF ME, CAR SUDDENLY SURGED FORWARD WITH ENGINE REVVING. I DEPRESSED BRAKE FURTHER WITH MORE STRENGTH AND TOOK LEFT FOOT AND PLACE ON TOP OF RIGHT FOOT. HAD THE FEELING THE ACCELERATOR PEDAL WAS MOVING AS WELL BUT WASN'T TOUCHING IT. CAR CONTINUED TO JERK FORWARD, ENGINE REVVING, WITH BRAKES PARTIALLY ENGAGED FOR APPROX. 20 FEET. THEN ENGINE SHUT OFF COMPLETELY AND BRAKES FULLY ENGAGED STOPPING THE CAR. WAS INCHES FROM CAR IN FRONT. RESTARTED CAR AND FINISHED DRIVE HOME. CHECKED CAR MATS BUT STILL IN PLACE ON BRACKETS. HAD CAR TOWED TO TOYOTA DEALERSHIP. THEY FOUND NO UNINTENDED ACCELERATION BUT DID FIND THAT BOTH BRAKE AND ACCELERATOR PEDALS HAD BEEN DEPRESSED. SUGGESTED I MUST HAVE STEPPED ON BOTH ACCIDENTALLY. NOT A CHANCE. WAS WELL AWARE OF FOOT/FEET PLACEMENT. SERVICE MGR SHOWED ME WHAT TO DO "SHOULD THIS HAPPEN AGAIN." EXCUSE ME?! TOLD TO SHIFT INTO NEUTRAL FOR BRAKES TO ENGAGE OR ANOTHER GEAR TO STALL THE ENGINE AND STOP THE CAR. 1 WK LATER, REGIONAL INSPECTOR SPENT DAY W/CAR AND REPORTED NOTHING WRONG. DID SHOW BOTH PEDALS DEPRESSED AT SAME TIME LONG ENOUGH TO TRIP SENSOR BUT NOTHING WAS WRONG. DEALER SUGGESTED I REPORT TO TOYOTA. REPORTED INCIDENT TO TOYOTA CUSTOMER EXPERIENCE CENTER. NOT HAPPY. 2 INCIDENTS, OTHER REPORTS ONLINE, AND IT'S A 2012 THAT WASN'T SUPPOSED TO DO THIS.

Service BrakesCrash
Filed Mar 5, 20136,900 milesPA

MADE A RIGHT TURN AFTER STOPPED AT RED LITE. COMING UP TO LINE OF TRAFFIC STOPPED AT ANOTHER LITE I STEPPED ON BRAKE AND IT FELT LIKE IT WAS GOING DOWN THREE TIMES WHILE CAR CONTINUED TO ACCELERATE. I HIT THE CAR IN FRONT OF ME. POLICE REPORT FILED. MY FRONT BUMPER WAS DAMAGED. TOOK CAR TO DEALER NEXT DAY THEY WOULD NOT LOOK AT IT AND WAS TOLD TO CALL THEIR CUSTOMER SERVICE WHO WOULD ARRANGE AN INDEPENDENT INSPECTION. THIS WAS DONE AND I'M WAITING FOR A CALL FROM THEM TO SET DATE FOR INSPECTION. *TR

Service Brakes
Filed Feb 26, 20136,800 milesCO

I JUST READ ABOUT SOMEONE IN CANTON,ILLINOIS WHO SEEMS TO HAVE THE SAME ISSUE AS MINE; WE HAVE A 2012 ( MANUFACTURED IN JULY 2012, PURCHASED IN AUGUST 2012, ) RAV4 LIMITED WITH A V-6, THE FIRST TIME I HAD A STOPPING PROBLEM WAS ABOUT 2 MONTHS AGO, WHEN PRESSING ON THE BRAKE PEDAL THE ENGINE RPM WENT TO ABOUT 3,000 AND I COULD NOT STOP THE VEHICLE , SO PUSHED THE START BUTTON TO SHUT IT DOWN, ATTEMPTED TO REPEAT THIS PROBLEM WHEN STOPPED, WITH THE SELECTOR IN PARK I NOTED IF MY FOOT WAS SLIGHTLY AT AN ANGLE WHEN PRESSING ON THE BRAKE PEDAL , IT WOULD CATCH THE ACCELERATOR PEDAL AT THE SAME TIME, WOULD RUN THE RPM UP TO 3,000 OR MORE DEPENDING ON HOW MUCH PRESSURE WAS APPLIED TO THE BRAKE PEDAL, I AM SURE THERE A NUMBER OF PEOPLE WHO WEAR SIZE 12 SHOES, MY WIFE DRIVES THIS VEHICLE MOST OF THE TIME; THIS HAPPENED AGAIN ON THE 23RD OF FEBRUARY AT A TRAFFIC LIGHT WITH A CAMERA, I OVERSHOT THE LIMIT LINE , MAY GET A CITATION IN THE MAIL? HAVE PREVIOUSLY DOCUMENTED THIS WITH TOYOTA CUSTOMER SERVICE, JUST TO GET THE STANDARD RESPONSE THAT THERE HAVE BEEN NO COMPLAINTS ABOUT THIS PROBLEM AND THEY ARE CONFIDANT THERE IS NO PROBLEMS WITH THIS DESIGN ; MY EXPERIENCE INDICATES THERE IS SERIOUS PROBLEM WITH THE BRAKE AND ACCELERATOR PEDAL EITHER BEING TOO CLOSE OR AT THE SAME HEIGHT , SOMEONE WILL BE INJURED OR KILLED AT SOME POINT , THE 269 HP ENGINE OVER RIDES THE BRAKE SYSTEM , MINE HAS SMOKED THE FIRST TIME IT HAPPENED .; I ALSO NOTIFIED OUR LOCAL TOYOTA DEALERSHIP IN AURORA, COLORADO

Vehicle Speed ControlCrash
Filed Jan 27, 20135,012 milesAZ

WHILE ATTEMPTING TO ROLL THE VEHICLE FORWARD TO CLEAR A DOORWAY, THE VEHICLE JUMPED FORWARD ABOUT 6 FEET. AT THAT TIME I PULLED MY FOOT OFF THE GAS AND PUSHED THE BRAKE PEDAL TO THE FLOOR. THE VEHICLE STOPPED MOMENTARILY, THEN BEGAN TO ACCELERATE PICKING UP SPEED RAPIDLY AS EVIDENCED BY THE REVVING OF THE ENGINE. I CONTINUED TO PUMP THE BRAKE SINCE HOLDING IT TO THE FLOOR WAS DOING NOTHING. BY THIS TIME I HAD GONE THROUGH A CHAIN LINK FENCE, THROUGH A DITCH OVER A CURB AND CONTINUED TO PICK UP SPEED TO PASS THROUGH A CONCRETE BLOCK WALL AND INTO THE BACK OF A PARKED R.,THE VEHICLE IMPALING ITSELF ON THE STEEL PIPES OF A MOTORCYCLE CARRIER ATTACHED TO THE BACK OF THE R.V. THE VEHICLE COULD NOT MOVE ANY FURTHER BUT THE ENGINE WAS STILL REVVING. NEEDLESS TO SAY THE RAV4 WAS TOTALED AND AMAZINGLY I SUFFERED ONLY MINOR BUMPS AND BRUISES. AT NO TIME DID ANY OF THE AIR BAGS DEPLOY. *TR

Vehicle Speed Control
Filed Jan 15, 2013305 milesTN

ABRUPT SPEED CHANGES IN NORMAL SPEED AND CRUISE CONTROL, RADIO AND CLOCK FLASHING OCCASIONALLY, LOW TIRE PRESSURE CONSTANTLY, DAMAGE IN AIR CONDITIONING. *TR

Vehicle Speed ControlCrash
Filed Jan 10, 20137,000 milesNJ

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED TO DECELERATE AND THE VEHICLE ERRONEOUSLY ACCELERATED. THE CONTACT ALSO STATED THAT THE RPMS INCREASED GREATLY. THE BRAKES FAILED TO RESPOND TO DECELERATION ATTEMPTS AND THE VEHICLE CRASHED INTO THE PROCEEDING VEHICLE. THERE WERE NO INJURIES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT AN INVESTIGATOR WILL INSPECT THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

Power TrainCrash
Filed Jan 6, 2013300 milesCA

AFTER OWNING MY NEW 2012 RAV 4 FOR ONLY 3 DAYS, I VISITED A FRIEND'S HOUSE AND ATTEMPTED TO PARK MY CAR ON A SLIGHTLY SLOPED DRIVEWAY. I GOT OUT OF MY CAR AFTER TURNING OFF THE PUSH BUTTON START BUT NEGLECTED TO PUT THE CAR IN PARK. AS I WAS GETTING OUT OF THE CAR, SOMEONE SHOUTED, "YOUR CAR IS ROLLING - STEP ON THE BRAKE!". BY THE TIME I WAS ABLE TO REENTER THE CAR, IT HAD ALREADY ROLLED INTO ANOTHER VEHICLE IN FRONT OF IT. MY RAV 4 WAS DAMAGED, AS WAS THE VW PASSAT WAGON IT RAN INTO. THE DAMAGE TO MY BRAND NEW CAR IS ESTIMATED TO BE $1000. THE DAMAGE ESTIMATE TO THE OTHER CAR IS NOT KNOW YET BUT AT LEAST IN THAT VICINITY. LUCKILY, NO ONE WAS IN BETWEEN THE 2 CARS. THIS IS OBVIOUSLY A HUGE SAFETY CONCERN. *TR

Structure › BodyCrash
Filed Dec 24, 201227,000 milesCA

I WAS DRIVING WESTBOUND ON I-70 AROUND MP 129. THIS IS JUST BEFORE GLENWOOD CANYON. THERE WAS A FLASHING ICY ROAD SIGN AT WHICH TIME, I SIGNALED MY INTENTION TO MOVE TO THE RIGHT LANE WHICH I DID. I SLOWED DOWN AND PUT MY CAR IN 3RD. THIS WAS JUST BEFORE A CURVE TO THE RIGHT WHERE THE ROAD AND VISIBILITY NARROW. THE RIGHT LANE WAS COMPLETELY ICED OVER AS I REALIZED WHEN I GOT AROUND THE CURVE. IN FRONT OF ME, I SAW A PILEUP, BOTH LANES OF TRAFFIC WERE BLOCKED. I TAPPED MY BRAKES TO SLOW DOWN BUT BECAUSE OF THE ICE, I DID NOT STOP OR SLOW DOWN. I WENT AROUND ONE CAR STOPPED IN MY LANE TO AVOID HITTING IT FROM BEHIND. I WENT AROUND ON THE SHOULDER. I CONTINUED TO PUMP THE BRAKE. IMMEDIATELY IN FRONT OF ME WAS A SIERRA 4X 4 THAT WAS PERPENDICULAR TO THE LANE OF TRAFFIC AND IT WAS ALSO BLOCKING THE SHOULDER. I PLOWED INTO IT ABOUT THE MIDDLE OF THE TRUCK AT A RATE OF ANYWHERE OF 25 - 30 MPH. MY AIRBAGS DID NOT DEPLOY. MY DOG AND I WERE BOTH RESTRAINED AND WE SUFFERED NO INJURIES. MY CAR IS IN ALL LIKELIHOOD TOTALED. *TR

Vehicle Speed Control
Filed Dec 10, 2012250 milesSC

TL* THE CONTACT OWNS A 2012 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE RPMS INCREASED DRASTICALLY. THE CONTACT DECELERATED AND SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE WAS MANUFACTURED CORRECTLY AND TO PLACE THE VEHICLE IN NEUTRAL WHENEVER THE FAILURE OCCURRED. THE TECHNICIAN ALSO INFORMED THE CONTACT THAT THE FAILURE ONLY OCCURRED AT LOW SPEEDS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 250. ..UPDATED 01/16/2013 *BF THE CONSUMER STATED THE VEHICLE WAS TRADED IN. THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 1/25/2013 *JS

Service Brakes
Filed Nov 12, 20121,577 milesIL

DRIVING IN RUSH HOUR TRAFFIC AND BRAKING FOR CAR IN FRONT OF ME BUT NOTHING HAPPENED. READJUSTED MYSELF AND PRESSED HARDER ON BRAKES BUT STILL ROLLING. BRAKES TO FLOOR BUT STILL MOVING. HAD BRAKE PRESSED TO FLOOR AND ENDED UP ROLLING INTO CAR IN FRONT OF ME. MINOR SCRATCHES ON MY FRONT BUT NONE ON CAR AHEAD OF ME. GOT OUT BECAUSE I THOUGHT SOMEONE HIT ME FROM BEHIND BECAUSE COULDN'T EXPLAIN WHY I COULDN'T STOP. NO DAMAGE TO REAR. GOT BACK IN CAR AND DROVE HOME. BRAKES WORKED FINE SINCE. TOOK CAR TO DEALERSHIP ON SATURDAY BUT THEY COULD NOT FIND ANYTHING WRONG WITH THEM. UNSURE WHAT HAPPENED BUT I DID NOT SLAM ON BRAKES AND WAS ALERT AND PAYING ATTENTION WHEN BRAKES FAILED MOMENTARILY. DEALERSHIP ASSURED ME CAR WAS FINE. HASN'T HAPPENED SINCE. NOT SURE WHAT TO DO BUT SOMEONE FROM A RAV4 SITE SAID I SHOULD POST HERE. *TR

Vehicle Speed Control
Filed Nov 9, 2012200 milesFL

TL* THE CONTACT OWNS A 2012 TOYOTA RAV 4. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED AS THE BRAKES WERE DEPRESSED. THE CONTACT APPLIED THE BRAKES HARDER AND THE VEHICLE STOPPED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES LATER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND SENT SOMEONE TO FURTHER INSPECT THE VEHICLE BUT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 200. THE VIN WAS UNAVAILABLE. UPDATED 12/19/12 *CN THE CONSUMER STATED THE VEHICLE WAS TRADED IN. UPDATED 1/9/2013 *JS

Engine
Filed Nov 2, 20122,621 milesNY

I WAS STOPPED AT A STOP SIGN WAITING TO MAKE A RIGHT HAND TURN. A CAR WAS COMING FROM THE LEFT. WITH MY FOOT ON THE BRAKE, THE CAR FELT AS IF IT WERE GOING TO TAKE OFF. I PUSHED MY FOOT ON THE BRAKE PEDAL AS FAR DOWN AS I COULD. LUCKILY, THE APPROACHING CAR TURNED DOWN THE STREET I WAS STOPPED ON AND I WAS ABLE TO TURN RIGHT. AS SOON AS I TOOK MY FOOT OFF THE BRAKE THE CAR SURGED FORWARD LIKE THE GAS PEDAL WAS STUCK. THIS HAPPENED ABOUT ONE QUARTER MILE FROM MY HOUSE. I MADE IT HOME SAFELY. AFTER I GOT IN THE DRIVEWAY, I TURNED OFF THE ENGINE AND RESTARTED THE CAR BACK UP AGAIN. I DROVE IT UP AND DOWN THE DRIVEWAY A FEW TIMES AND IT WAS FINE. MY HUSBAND CHECKED THE FLOOR MAT AND IT WAS IN PLACE. VERY SCARY! *TR

Visibility1 injured
Filed Oct 21, 20127,710 milesCO

DRIVER SIDE WINDOW SPONTANEOUSLY EXPLODED AND SHATTERED, SENDING GLASS PARTICLES THROUGHOUT THE PASSENGER COMPARTMENT. DRIVER SUSTAINED SMALL CUT TO LEFT MIDDLE FINGER. ROAD CONDITIONS WERE SUNNY AND DRY WITHOUT ROAD HAZARDS. NO OTHER VEHICLES IN VICINITY. NO GRAVEL ON ROAD. WINDOW APPEARED TO BE INTACT PRIOR TO THIS SPONTANEOUS INCIDENT. *TR

Seats
Filed Oct 15, 2012AZ

THE HEAD RESTRAINT WILL NOT LET ME SIT UP COMFORTABLY. IT PUSHES MY HEAD FORWARD CAUSING NECK PAIN. CAN'T JUST LEAN SEAT BACK MORE AS SOME SUGGEST. THAT WOULD JUST DECREASE THE INADEQUATE BACK SUPPORT IN THE SEAT EVEN FURTHER! *TR

Power Train1 injured
Filed Sep 25, 201250 milesNY

I PARKED MY CAR IN RESIDENTIAL NEIGHBORHOOD AND PROCEEDED TO CROSS STREET WITH MY CAR PARKED BEHIND ME. THANKFULLY A MAN FACING CAR YELLED "YOUR CAR!" MY NEW CAR WAS ROLLING DOWN THE STREET BACKWARDS, GAINING SPEED DOWN THE INCLINE, HEADED FOR CURB, SIDEWALK AND HUGE TREE. I CHASED THE CAR DOWN THE STREET, GOT DOOR OPEN, JUMPED INSIDE VEHICLE AS IT WAS MOVING AND SLAMMED ON BRAKE, INJURING MY BACK AND SHOULDER IN THE PROCESS. THE PUSH-BUTTON START ALLOWED CAR TO "FREE-WHEEL" OUT OF CONTROL WHEN TURNED OFF, LEFT IN DRIVE, AND KEY LEFT IN CAR. I AM IN AND OUT OF CAR MANY TIMES A DAY. NO OTHER CAR I HAVE EVER OWNED WILL ALLOW ME, WITHOUT WARNING, TO LEAVE CAR IF LEFT IN "DRIVE". I WAS NOT INFORMED BY TOYOTA THAT PUSH-BUTTON IGNITION WOULD ALLOW MY CAR TO BECOME A POTENTIAL WEAPON, FREE WHEELING, IF LEFT IN DRIVE AND UNATTENDED. I WOULD LIKE THIS SITUATION TO BE REMEDIED TO SAVE LIVES AND PROPERTY DAMAGE. EVEN AFTER GOING THROUGH THIS FRIGHTENING EXPERIENCE, I CANNOT BE SURE IT WON'T HAPPEN AGAIN WITHOUT AN EFFECTIVE WARNING SYSTEM. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2012 Toyota RAV4 → · Every RAV4 year → · How the figures are calculated →