Page 2 of 11 · complaints 51–100 of 527

2002 Toyota RAV4 complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Unknown or Other
Filed May 11, 2015123,850 milesMA

THE CAR RECENTLY STARTS HESITATE AND SUDDENLY SLOW DOWN SOMETIMES WHEN I PUSH THE GAS GEAR FROM STOP (NOT ALWAYS). THE MECHANIC SAID THE TRANSMISSION MAY NEED TO BE CHECKED. FROM THE INTERNET, I LEARNED THAT THIS PARTICULAR CAR IS KNOWN TO HAVE THE TRANSMISSION DEFECT (RAV4 2001-2003 WITH AUTOMATIC TRANSMISSION).

Power Train
Filed Apr 27, 2015144,000 milesWI

PURCHASED THE 2002 TOYOTA RAV4 FOR $6000 FROM A 'REPUTABLE' MECHANIC. HIS NEPHEW OWNED IT. MECHANIC DID ALL THE WORK ON IT WHILE IT WAS OWNED BY NEPHEW. NEPHEW OWNED IT FOR 2 YEARS. I PURCHASED IT IN MAY 2014. FEBRUARY 2015 THE TRANSMISSION WENT OUT. THROUGH MUCH RESEARCH & DIGGING FOUND A RECALL ON IT. TOYOTA STATED THEY FIXED IT IN 2007. FURTHER INVESTIGATION SHOW 2001 - 2003 RAV4'S ARE A PIECES OF JUNK. THIS CAR WAS TAKEN IN FROM THE PREVIOUS OWNER TO HAVE THE 'SHIFTING ISSUES' LOOKED AT IN MARCH 2012. SAID NEPHEW OWNED IT AT THAT TIME. NOONE CAN TELL ME THE MECHANIC & THE NEPHEW DIDN'T KNOW THERE WAS GOING TO BE PROBLEMS WITH THE TRANSMISSION. FEBRUARY 16, 2015 THE CAR STOPPED IN THE MIDDLE OF THE ROAD. HAD TOWED TO MY MECHANIC, WE WILL CALL HIM [XXX]. [XXX] SAID IT WAS THE TRANSMISSION, HE COULD TAKE THE TRANNY OUT & SEND IT TO HIS TRANSMISSION GUY FOR REPAIRS. TOTAL ESTIMATE: $ 3800. CALLED THE PREVIOUS OWNER, HE 'OH, I'M SORRY'. FAST FORWARD TO TODAY, APRIL 27, 2015. THE CAR HAS BEEN AT THE MECHANICS FOR 2 1/2 MONTHS. TRANSMISSION HAS BEEN REBUILT. HAD TO REPROGRAM THE ECM. HAVE GONE THROUGH 3 ECM'S, THE TRANSMISSION IS STILL SLIPPING BETWEEN 2ND & 3RD GEARS. [XXX] & THE TRANNY GUY TELLS ME IT IS THE COMPUTER. COMPUTER COMPANY SAYS IT IS THE TRANNY. SO MY CAR JUST SITS AT MY MECHANICS SHOP. IT CAN RUN BUT IF I RUN IT I RISK RUINING THE TRANSMISSION & IT NOT BEING COVERED UNDER WARRANTY. UP UNTIL THIS POINT I HAVE FORKED OUT $4100 FOR THE REPAIRS. (DOESN'T INCLUDE THE L

Power Train
Filed Feb 28, 2015124,111 milesIL

TRANSMISSION SLIPS BETWEEN GEAR 3 AND 4. *TR

Power Train
Filed Feb 2, 2015129,000 milesMI

MY RAV4 STARTED HAVING ISSUE WITH THE TRANSMISSION. I BROUGHT IT TO A TOYOTA DEALER IN ESCANABA, MICHIGAN AND THEY TOLD ME I NEEDED A TRANSMISSION AND A BRAIN AND THE COST WAS OVER $4,000. I COULD NOT AFFORD AT THE TIME SO I WAITED A SHORT TIME BEFORE I COULD GET A LOAN TO REPAIR. AFTER IT WAS REPAIRED, IT STARTED ACTING UP AGAIN AND I BROUGHT IT BACK TO THE DEALER IN ESCANABA AND THEY TOLD ME IT WAS THE MOTOR THIS TIME AND I HAD DONE SOMETHING. IT WASN'T THE MOTOR. WHEN THE TRANSMISSION WAS INSTALLED, THEY BROKE THE FLYWHEEL, BENT THE CRANKSHAFT AND THE TRANSMISSION PUMP WAS WELDED TO THE TRANSMISSION. THE DEALER REPAIRED FOR FREE THIS TIME. NOW, THE TRANSMISSION IS LEAKING IN TWO DIFFERENT AREAS. I HAVE HAD MONTHS WITHOUT A VEHICLE AND LOTS OF EXPENSES INCURRED. I AM VERY DISAPPOINTED IN MY RAV4 AND THE DEALERSHIP IN ESCANABA. *TR

Engine
Filed Jan 26, 2015PR

COMPUTER FAILS. *TR

Engine
Filed Jan 9, 201542,900 milesFL

CAR SEEMED TO STRUGGLE GETTING TO 1ST GEAR THEN LURCHED INTO 4TH GEAR. STRUGGLED TO GET IT DRIVEN TO THE DEALERSHIP. ENDED UP BEING A FAILURE OF ELECTRONIC CONTROL MODULE (ECM), FAILED CODE PO 755. THIS WAS COVERED UNDER A WARRANTY ENHANCEMENT OF A NHTSA ID#10037585 KNOWN PROBLEM THAT EXPIRED AFTER 10 YEARS FROM PURCHASE OR 150,000 MILES. I PURCHASED THE CAR NEW IN 2003 FROM THE SAME DEALERSHIP THAT DID THE REPAIR. TOYOTA CORPORATE OFFICE WOULD NOT OFFER ANY HELP IN FIXING THIS KNOWN MALFUNCTION PROBLEM EVEN THOUGH MY MILEAGE WAS LESS THAN 43,000 MILES. I FEEL A KNOWN SAFETY ISSUE SHOULD BE ADDRESSED IN SOME WAY BY TOYOTA BEYOND THEIR STRINGENT TIME LIMITS. 1-9-2015 COST TO REPLACE ECM...$1,435....WITH NO GUARANTEES IT DID NOT RUIN THE TRANSMISSION. *TR

Electrical System
Filed Jan 4, 201595,000 milesMO

ECM MALFUNCTION. *TR

Power Train
Filed Nov 23, 201437,000 milesWV

RE: 2002 RAV4 SUV TRANSMISSION ECM/ATM REPAIRS. DEAR SIR: I AM SENDING YOU THIS LETTER TO EXPLAIN WHAT MY SITUATION IS. I JUST FOUND OUT THAT TOYOTA MOTOR SALES USA IS HAVING A RECALL ON 2001, 2002 AND 2003 TOYOTA RAV4 SUV?S FOR TRANSMISSION PROBLEMS. I HAVE TRIED FOR YEARS TO GET TOYOTA TO FIX MY TRANSMISSION. HOWEVER, TOYOTA HAS TOTALLY IGNORED ME. I HAD TO PAY FOR A USED TRANSMISSION OUT OF MY POCKET BECAUSE TOYOTA TOLD ME THAT THEY DO NOT MANUFACTURE ANY DEFECTIVE AUTOMOBILES. I JUST SENT THE BELOW LETTER TO THE TOYOTA MOTOR SALES USA ASKING THAT THEY REIMBURSE ME FOR THE COST OF THE BAD TRANSMISSION AND THE LABOR COSTS AND I RECEIVED A LETTER THIS WEEK STATING THAT THEY ARE NOT GOING TO DO ANYTHING ABOUT REIMBURSING ME ANYTHING. THEY ARE TOTALLY IGNORING THEIR OWN RECALL NOTICE AT MY EXPENSE. WHEN I FIRST PURCHASED MY 2002 RAV4 NEW FROM THE BERT WOLFE TOYOTA DEALERSHIP IN CHARLESTON, WEST VIRGINIA, I HAVE HAD NOTHING BUT TROUBLE WITH THE RAV4. THE FIRST MONTH THAT I OWNED THE RAV4 SUV I ALMOST WRECKED BECAUSE THE DRIVE BELT WAS CHEWED UP AND OF COURSE THIS AFFECTED MY STEERING CAPABILITY AND I ALMOST WENT OVER AN EMBANKMENT. EVER SINCE I PURCHASED MY 2002 RAV4 SUV I HAVE FELT THAT THERE WERE SEVERAL THINGS WRONG WITH THE NEW 2002 RAV4 BECAUSE SOMETIMES WHEN I WOULD TRY TO SPEED UP OR TO ATTEMPT TO GET ON AN INTERSTATE MY TRANSMISSION WOULD NOT SHIFT. IF IT WOULD SHIFT THEN IT WOULD MAKE A GRINDING NOISE AND MAKE MY RAV4 SUV. SHAKE. A LOT OF TIMES, I WOULD HAVE TO JUST PU

Power Train
Filed Nov 22, 2014PA

MY DAUGHTER PURCHASED A USED 2002 RAV4 AS HER FIRST CAR IN 2010. IT HAD ENGINE AND TRANSMISSION PROBLEMS WITHIN MONTHS OF PURCHASING. SHE ALSO HAD TRANSMISSION ISSUES WHERE IT WOULD NOT GO INTO GEAR OR IT WOULD ACT SLUGGISH WHILE DRIVING ON THE CALIFORNIA FREEWAYS. IT WAS VERY DANGEROUS, ESPECIALLY FOR A YOUNG DRIVER. WE LEARNED OF THE CLASS ACTION SUIT FOR THIS ISSUE AND GOT ON BOARD WITH IT. UNFORTUNATELY WE LOST, AS WE KNEW WE WOULD, SINCE TOYOTA DOES NOT WANT TO STAND BEHIND ITS WARRANTIES OR TECHNICAL SERVICE BULLETINS. WE PAID FOR A TRANSMISSION REPLACEMENT SO SHE COULD SAFELY DRIVE THIS VEHICLE AND THE TSB CLEARLY STATES THAT ANY PRIOR OUT-OF-POCKET REPAIRS RELATED TO THIS ISSUE WOULD BE REIMBURSED. EVEN THOUGH WE EVENTUALLY HAD THE ECM AND TRANSMISSION REPLACED AT THEIR EXPENSE, SHE WAS TO BE REIMBURSED FOR THE PRIOR WORK DONE BUT WAS NOT. WE WILL NEVER PURCHASE ANOTHER TOYOTA PRODUCT. TOO MANY RECALLS AND ISSUES. AND THEY DO. NOT. HONOR. THEIR. AGREEMENTS. I KNOW WE AREN'T THE ONLY ONES....THERE ARE LEGIONS OF DISSATISFIED CONSUMERS. SOMETHING THIS DANGEROUS SHOULD BE ADDRESSED. NEVER HAD THESE PROBLEMS WITH FORD OR PONTIAC VEHICLES. *TR

Engine
Filed Nov 19, 2014150,000 milesVA

MY MOTHER HAD THE ENGINE CONTROL MODULE FIXED JUNE OF 2013. SHE HAD TO PAY FOR THIS REPAIR HERSELF BECAUSE TOYOTA REFUSED TO FIX IT, EVEN THOUGH THEY SENT LETTERS OUT TO PEOPLE SAYING THAT THEY WOULD COVER THE COST TO REPAIR THIS KNOWN ISSUE. AFTER 1900.00 LATER, SHE PAID FOR IT. A YEAR LATER I OWN THIS SAME VEHICLE AND THE SAME THING HAS GONE BAD. ITS JUST OUT OF THE WARRANTY. I ALMOST GOT HIT DUE TO THE CAR STALLING WHEN I PULLED OUT AT AN INTERSECTION. THIS IS A KNOWN PROBLEM, AND IT WAS PAID FOR BY ANOTHER FAMILY MEMBER. YET IT HAS THE SAME ISSUE. TOYOTA NEEDS TO FIX THIS PROBLEM. HORRIBLE COSTUMER SERVICE. *TR

Electrical System
Filed Oct 27, 201494,000 milesMO

THE ECM MALFUNCTION. *TR

Power Train
Filed Oct 21, 201422,000 milesWV

I PURCHASED MY 2002 TOYOTA RAV4 SUV IN AUGUST OF 2002. EVER SINCE I BOUGHT THE RAV4 SOMETHING HAS BEEN WRONG WITH IT. THE FIRST 3-MONTHS THAT I HAD THE RAV4 THE DRIVE BELT WAS CHEWED UP AND ALMOST CAUSED ME TO WRECK. THE TRANSMISSION STARTED MAKING FUNNY NOISES LIKE A GRINDING SOUND AND THE TRANSMISSION WOULD NOT SHIFT. SOMETIMES I WOULD JUST HAVE TO PULL OFF OF THE ROAD BECAUSE THE RAV4 TRANSMISSION WOULD NOT SHIFT. I CALLED AND TALKED WITH THE DEALERSHIP AND THEY SAID THAT NOTHING WAS WRONG WITH MY RAV4. I FINALLY JUST PARKED IT BECAUSE MY WIFE WOULD NOT DRIVE IT AND I WOULD NOT DRIVE IT. TOYOTA WOULD NOT FIX MY VEHICLE NOR WOULD THE DEALERSHIP. MY BROTHER-IN-LAW SAID THAT HE WOULD TRY TO FIND A USED TRANSMISSION AND PUT IT IN MY NEW RAV4 SUV. THE USED TRANSMISSION WAS PURCHASED AT A CAR PARTS AND SALVAGE PLACE FOR $1,700.00 AND MY BROTHER-IN-LAW PUT THE USED TRANSMISSION INTO MY NEW TOYOTA RAV4 SUV. I HAVE CONTACTED TOYOTA MOTOR CORPORATION SEVERAL TIMES AND THEY SAID THAT THEY ARE NOT GOING TO DO ANYTHING ABOUT PAYING ME FOR THE USED TRANSMISSION THAT I HAD TO PURCHASE. CAN YOU SEE IF TOYOTA WILL LISTEN TO YOU ABOUT MY COMPLAINT? THAN K YOU. *TR

Power Train
Filed Sep 24, 2014167,200 milesNC

MY WIFE WAS DRIVING TO A DOCTOR'S APPOINTMENT AND, WHILE ON THE "ON RAMP" TO THE INTERSTATE, THE CAR WOULD NOT SHIFT FROM 2ND TO THIRD GEAR (IT'S AN AUTOMATIC TRANS). WITH THE ENGINE REVVING SHE LOOKED DOWN TO CHECK TO ASSURE IT WAS IN DRIVE ABOUT THE TIME IT LURCHED INTO 3RD, THEN SOON LURCHED INTO 4TH. COMING HOME SHE SHIFTED BETWEEN DRIVE AND NEUTRAL TO TRY TO MAINTAIN A SAFE SPEED, SAVE THE TRANSMISSION AND ENGINE, WHILE ALLOWING HER TO GET HOME. THE DEALERSHIP QUOTED $989 TO REPLACE THE ECM (COMPUTER), BUT COULDN'T ASSURE THE TRANSMISSION WOULDN'T LATER NEED TO BE REPLACED. TOYOTA CORPORATE WAS NOT HELPFUL. I HAD RECORDS FROM THE PREVIOUS CAR OWNER THAT TOYOTA ISSUED AN EXTENDED WARRANTY TO REPLACE THE ECM FOR 10 YEARS OR 150,000 MILES AS A RESULT OF A CLASS ACTION SUIT, "IF THEY FELT IT WAS WARRANTED." I ALSO HAD DOCUMENTATION THAT THE ECM WAS "REPROGRAMMED" AT 72K MILES. MY CONTENTION WAS THE ECM SHOULD'VE BEEN REPLACED, NOT REPROGRAMMED, BUT WAS TOLD THAT THE REPROGRAMMING WAS DONE TO CORRECT A DIFFERENT PROBLEM. I ASKED IF I COULD SPEAK TO SOMEONE ELSE AT CORPORATE AND WAS TOLD EVERYONE WOULD GIVE ME THE SAME RESPONSE SINCE IT IS THEIR COMPANY POSITION. THE INTERNET IS FULL OF OWNERS WHO REPLACED THE TRANSMISSION FIRST, ONLY TO FIND THE ECM CAUSED THE NEWER TRANSMISSION TO FAIL ALSO, OR OWNERS WHO REPLACED THE ECM ONLY TO FIND THAT THE TRANSMISSION ALSO NEEDED REPLACEMENT. IT IS OBVIOUS THAT TOYOTA IS AWARE OF THE PROBLEM. I BELIEVE THEY HAVE FAILED TO ADEQUATELY PRO

Power Train
Filed Sep 5, 2014216,000 milesTX

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT INDICATED THAT THE VEHICLE FAILED TO SHIFT TO REVERSE. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS AND WAS ABLE TO CHANGE GEARS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE ECM AND THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 216,000.

Power Train
Filed Aug 27, 2014112,000 milesMS

GOING FROM A VERY SLOW SPEED OR FROM STOP IT HAS A HARD TIME GETTING OUT OF FIRST AND OR SECOND. I WILL JERK OR SHIFT VERY HARSHLY. SOMETIMES IT FEELS LIKE I'VE BEEN REARENDED. AS IT'S PICKING UP SPEED IN THE 15-25 MPH RANGE IT WILL START TO SLOW ON IT'S OWN WHEN I'M STILL GIVING IT GAS. IT FEELS LIKE THERE'S A RUBBERBAND IN THE TRANSMISSION STRETCHING AND AS IT GETS TIGHT IT'S SLOWING DOWN THEN IT WILL JUST RELEASE AND THEN COMES THE HARSH OR VIOLENT SHIFT. IF I CAN CATCH IT AT THE RIGHT TIME AND LET OFF THE GAS, THAT WILL MOST OF THE TIME NEGATE THE HARSHNESS. IT IS PROBABLY NOT SAFE TO BE DRIVING IT BUT I DO NOT HAVE A CHOICE AT THIS POINT. TOYOTA TOLD ME IT MAY NEED A NEW CHIP AT ABOUT $900 AND IF THAT DOESN'T WORK, IT WILL NEED A NEW TRANSMISSION!! I'LL JUST BE AS CAREFUL AS I CAN AND NOT PULL OUT IN FRONT OF TRAFFIC. *TR

Engine
Filed Jul 28, 20142,800 milesWV

I PURCHASED A 2002 TOYOTA RAV4. SUV. AND WITHIN THE FIRST SIX MONTHS OF OWNING IT, MY DRIVE BELT BROKE AND ALMOST CAUSED ME TO WRECK AND HIT THREE OTHER VEHICLES. I HAD MY NEW CAR TOWED BACK TO THE DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE AND THEY TOLD ME THAT THE DRIVE BELT WAS NOT COVERED UNDER MY WARRANTY.A FEW MONTHS LATER I NOTICED THAT MY TRANSMISSION WAS MAKING A WEIRD GRINDING SOUND AND WAS HARD TO SHIFT. SOMETIMES THE CAR WOULD NOT SHIFT AND IT WOULD COME TO A COMPLETE STOP AND THIS ALMOST CAUSED ME TO WRECK VIA HITTING OTHER VEHICLES OR OTHER VEHICLES HITTING ME. I TOOK IT TO MY DEALERSHIP AND TOLD THEM THAT THEY HAD SOLD ME A LEMON AND I WANTED TO KNOW IF THEY WOULD GIVE ME ANOTHER RAV4, THAT IS DEPENDABLE. THEY TOLD ME NO. I LET THE RAV 4 SIT IN MY GARAGE FOR TWO YEARS AND MY BROTHER-IN-LAW SAID THAT IF HE COULD FIND A USED TRANSMISSION FROM A WRECKED VEHICLE THEN HE WOULD INSTALL IT IN MY RAV 4. HE FOUND A TRANSMISSION AND I HAD TO PAY IN CASH $1,300.00 FOR THE TRANSMISSION AND I GAVE HIM $400.00 TO INSTALL THE TRANSMISSION. RECENTLY I FOUND OUT THAT TOYOTA HAS RECALLED 2001, 2002 AND 2003 TOYOTA RAV4 SUV'S FOR TRANSMISSION PROBLEMS. I CONTACTED THE TOYOTA SALES USA ABOUT THEIR RECALLS OF MY VEHICLE AND THEY TOLD ME THAT THEY WERE NOT GOING TO DO ANYTHING FOR ME. I FEEL THAT TOYOTA SHOULD REIMBURSE ME FOR THE COST OF BUYING A USED TRANSMISSION AND FOR PAYING TO HAVE THE TRANSMISSION PUT IN MY RAV4SUV. PLEASE ADVISE. *JS

Steering
Filed Jul 18, 20143,000 milesWV

I PURCHASED MY TOYOTA RAV4 IN AUGUST, 2002. ELEVEN MONTHS LATER WHILE DRIVING BY THE STATE CAPITAL I WAS GOING TO MAKE A LEFT HAND TURN AND WHEN I DID, I ALMOST HIT THREE PARKED CARS BECAUSE THE MAIN DRIVE BELT HAD BROKEN. THIS DRIVE BELT CONTROLS ABOUT EVERYTHING TO DO WITH STEERING, AIR CONDITIONING AND ETC. I HAD TO HAVE MY CAR TOWED BACK TO THE DEALERSHIP WHERE I HAD PURCHASED THE VEHICLE. I HAD TO PAY FOR THE LABOR AND NEW BELT BECAUSE I WAS TOLD BY THE DEALERSHIP THAT MY WARRANTY DID NOT COVER THIS. THEN I STARTED HAVING PROBLEMS WITH THE RAV4 TRANSMISSION. IT STARTED TO MAKE A GROWLING SOUNDS AND WOULD NOT SHIFT GEARS CORRECTLY. SOME TIMES I HAD TO COMPLETELY STOP, BECAUSE THE TRANSMISSION WAS NOT WORKING. THIS ALMOST CAUSED OTHER CARS TO HIT ME OR ME TO HIT OTHER CARS. I MADE SEVERAL ATTEMPTS TO GET THE DEALERSHIP TO FIX MY TRANSMISSION AND THEY WOULD NOT.I CALLED TOYOTA MOTORS CORP. USA AND TRIED TO EXPLAIN MY PROBLEMS WITH THE TOYOTA PEOPLE. THEY TOTALLY BLEW ME OFF AND THEY HAVE DONE NOTHING TO FIX MY TRANSMISSION PROBLEMS. I QUIT DRIVING THE RAV4 FOR THREE YEARS BECAUSE IT WAS UNTRUSTWORTHY AND TOYOTA WOULD NOT FIX THE TRANSMISSION. MY BROTHER-IN-LAW SAID THAT HE COULD PROBABLY FIND A USED TRANSMISSION FROM A VEHICLE PARTS PLACE AND THAT HE WOULD INSTALL IT FOR ME AT NO CHARGE. I ENDED UP PAYING $1200.00 FOR A USED TRANSMISSION THAT WAS FROM A WRECKED 2005 TOYOTA RAV4. AFTER THE TRANSMISSION WAS PUT IN I HAVE HAD NO PROBLEM WITH THE USED TRANSMISSION. I UNDERSTAND

Power Train
Filed Jul 17, 2014106,010 milesNC

TRANSMISSION SLIPS IN REVERSE - BROUGHT TO DEALERSHIP - ECM AND TRANSMISSION REPLACED - SPENT $4,997.42 TO REPLACE. INVESTIGATION DONE NOW ON RECURRENCE SHOWED THIS TO BE A KNOWN ISSUE AND TOYOTA WAS SUPPOSED TO NOTIFY US (WE WERE NEVER NOTIFIED), AND REIMBURSE. THEY NOW REFUSE TO REIMBURSE NOR ACKNOWLEDGE THIS PROBLEM IS KNOWN. JULY 2014 SAME ISSUE -BUT WORSE RECURRING WITH REPLACEMENT ECM AND TRANSMISSION FROM DEALER. TOYOTA REFUSES TO ACKNOWLEDGE PROBLEM WHEN CONTACTED. CONCERN THIS IS APPEARING VERY COMMON IN INTERNET SEARCHES THAT THIS IS A KNOWN PUBLIC SAFETY ISSUE. *TR

Power Train
Filed Jul 17, 2014166,000 milesNC

TRANSMISSION PARTIALLY AND ALSO COMPLETELY SLIPS IN REVERSE. ECM AND TRANSMISSION REPLACED FOR SAME ISSUE IN 2010. CONTACTED TOYOTA - CUSTOMER SERVICE REFUSED TO ACKNOWLEDGE PROBLEM DESPITE BEING GIVEN INFORMATION ON THEIR CLASS ACTION SETTLEMENT THAT WAS GRANTED FINAL APPROVAL ON JANUARY 6, 2012. I FEEL THIS IS A PUBLIC SAFETY ISSUE IF THE MANUFACTURER (TOYOTA) IS NOT FOLLOWING THEIR AGREEMENT (MILLIGAN V. TOYOTA MOTOR SALES U.S.A., INC.). WE WERE NEVER NOTIFIED BY TOYOTA OF THE ISSUE. *TR

Power Train
Filed Jul 16, 2014176,500 milesFL

I WAS BEGINNING TO PULL ONTO THE INTERSTATE HIGHWAY 75 IN VENICE, FLORIDA, WHEN THE CAR STARTED BUCKING UNCONTROLLABLY AND I COULD NOT GET UP TO SPEED TO MERGE INTO TRAFFIC. IT THEN JERKED INTO GEAR AND I WENT ON. IT SEEMED TO HAVE A PROBLEM SHIFTING INTO 3RD GEAR. IT SEEMED TO HAPPEN WHEN PULLING AWAY FROM A STOP LIGHT AS WELL. I TOOK IT TO A TRANSMISSION SHOP, WHO PUT HIS COMPUTER DIAGNOSTIC ON IT. HE SAID THE COMPUTER WAS NOT SHOWING AS BAD, SO HE REBUILT THE TRANSMISSION. I GOT THE CAR BACK AND IT STARTED DOING THE EXACT SAME THING! I TOOK IT BACK, HE REBUILT IT AGAIN, STILL WITH NO BAD COMPUTER CODES SHOWING. STILL NOT FUNCTIONING CORRECTLY, EVEN THOUGH HE HAD REPLACED THE BURNED 3RD GEAR. I PAID $2200 FOR THIS. NOW IT NEEDS A $950 COMPUTER! IT IS A 2002 AND I READ ONLINE THAT THESE VEHICLES HAD A TRANSMISSION ISSUE AND OWNERS WERE REIMBURSED FOR THIS. MINE DID NOT ACT UP UNTIL THIS POINT. HTTP://WHEELS.BLOGS.NYTIMES.COM/2010/07/13/TOYOTA-EXTENDS-WARRANTY-ON-TROUBLED-2001-3-RAV4/. I AM A SINGLE FATHER RAISING A YOUNG DAUGHTER. I NEED THIS CAR TO TAKE MY DAUGHTER TO SCHOOL SAFELY AND TO GET TO MY JOB. HOW CAN I GET REIMBURSED FOR THIS PROBLEM? I LOVE MY RAV4 AND WANT TO KEEP IT. I BOUGHT THE TOYOTA BECAUSE EVERYONE SAYS THEY WILL RUN FOREVER, BUT I CAN'T AFFORD ISSUES LIKE THIS. I TAKE GOOD CARE OF THIS CAR. I HAVE HAD JEEPS AND OTHER CARS UP TO 300,000 MILES AND NEVER HAD TRANSMISSION ISSUES. THANK YOU SO MUCH. *TR

Power Train
Filed Jul 8, 201474,123 milesCA

SEVERAL TIMES DURING THE WEEK OF JUNE 2, 2014, MY CHECK ENGINE LIGHT WENT ON AND OFF PERIODICALLY. I HAD MY MECHANIC CHECK THE CODES, BUT SHE FOUND NOTHING WRONG. ON JUNE 13, 2014 I WAS DRIVING N. ON HIGHWAY 101 NEAR REDWOOD CITY, CA. IT WAS ABOUT 6P.M. IN GOOD WEATHER; I WAS IN STOP-AND-GO COMMUTE TRAFFIC. I HAD SLOWED TO A STOP IN THE FAR LEFT LANE,OF 5 LANES, DUE TO SLOW TRAFFIC. WHEN TRAFFIC BEGAN TO MOVE AGAIN, I ACCELERATED AND THE TRANSMISSION SEEMED TO BE "SLIPPING"; I REVVED THE ENGINE,BUT THERE WAS NO POWER GOING TO THE WHEELS. THERE WERE MANY CARS BEHIND ME BLOWING THEIR HORNS. THEN THE CAR BEGAN TO "CLANK" AND "CHUG" AND IT SOUNDED LIKE THE TRANSMISSION WAS GRINDING. I TURNED ON MY EMERGENCY FLASHER LIGHTS AND PULLED VERY SLOWLY OVER TO THE SHOULDER ACROSS 5 LANES OF TRAFFIC! I HAD SEVERAL NEAR ACCIDENTS, BUT I MADE IT TO THE SHOULDER! THE CAR WOULD ONLY GO VERY SLOWLY, BUT THE LOUD NOISES STOPPED, SO I PULLED OFF THE FREEWAY AT THE NEAREST EXIT (WHICH WAS VERY CLOSE) . I WOULD HAVE STAYED ON THE SHOULDER IF THE CAR WAS STILL "CLANKING" FROM THE TRANSMISSION AREA, BUT THE NOISE HAD SUBSIDED. I FELT THAT THERE WAS A SERIOUS MECHANICAL (TRANSMISSION) PROBLEM WITH MY CAR. I CALLED MY DAUGHTER AND ASKED HER TO DRIVE TO MY LOCATION. I WAS GOING TO CALL FOR A TOW TRUCK WHEN SHE ARRIVED. SHE ARRIVED IN ABOUT 45 MINUTES. I RESTARTED THE CAR AND PUT IT INTO "DRIVE" AND ACCELERATED GENTLY. THE CAR SOUNDER PERFECTLY NORMAL, AND ACCELERATED AT A NORMAL SPEED WITH PLENTY OF PO

Engine and Engine Cooling
Filed Jun 26, 2014220,380 milesPA

DEFECTIVE ENGINE CONTROL MODULE (ECM). AS A RESULT OF SENDING THE WRONG SIGNAL TO THE TRANSMISSION, IT GOT RUINED AND THE TRANSMISSION HAD TO BE REBUILT. IF THERE WAS A RECALL ON THE ECM FOR THE 2002 TOYOTA RAV4, I WAS NOT AWARE OF IT, OR I STILL DID NOT OWNED THE VEHICLE. *TR

Power Train › Automatic Transmission
Filed Jun 17, 201484,000 milesNJ

TL* THE CONTACT OWNS A 2002 TOYOTA RAV 4. THE CONTACT STATED THE VEHICLE SUDDENDLY ACCELERATED INDEPENDENTLY AND IMMEDIATELY THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN MADE THE CONTACT AWARE OF AN UNKNOWN MANUFACTURER RECALL RELATED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 84,329.

Vehicle Speed ControlCrash1 injured
Filed Apr 30, 2014115,800 milesMA

WHEN I WENT ON MERGER RAMP ON HIGHWAY .THE CAR NOT ACCELERATE ENOUGH OR TRANSMISSION NOT SHIFT CORRECTLY. THE CAR BEHIND ME HIT MY CAR. *JS

Power Train
Filed Apr 24, 201461,135 milesWA

I WAS DRIVING WEST ON NORTHGATE WAY TOWARD MERIDIAN AVENUE. THE CAR (AUTOMATIC TRANSMISSION) FAILED TO SHIFT GEARS AND ALMOST STOPPED IN THE MIDDLE OF THE INTERSECTION NEAR I5 NORTHBOUND ENTRANCE. I CONTINUED TO DRIVE TO MERIDIAN WAY AND TURN LEFT. I PULLED OVER TO THE CURB ON MERIDIAN WAY AND TURNED THE CAR OFF. I THEN RESTARTED THE CAR AND DROVE HOME TO WALLINGFORD (3 MILES) BY PACING THE CAR SO THAT I DID NOT HAVE TO INTERACT WITH OTHER VEHICLES. (THIS OCCURRED EARLY ON A SUNDAY MORNING SO TRAFFIC WAS LIGHT.) I WAS BARELY ABLE TO DRIVE THE CAR UP MY DRIVEWAY - SHIFTING CONTINUED TO BE A PROBLEM SO THAT THE CAR STALLED AND DID NOT RESPOND TO THE ACCELERATOR. TOYOTA HAS A DOCUMENT THAT DESCRIBES THE PROBLEM. HOWEVER I CANNOT ACCESS ANY ASSISTANCE FROM TOYOTA BECAUSE THE CAR HAS BEEN IN SERVICE GREATER THAN 10 YEARS. THE EXPERIENCE WAS VERY FRIGHTENING. THE FAILURE IS EPISODIC AND UNPREDICTABLE. I FEEL TOYOTA SHOULD REPLACE THE ECM IN ANY CAR THAT FAILS IN THIS MANNER. THERE ARE TECHNICAL SERVICE REPORTS ON THE WEBSITE. THE WARRANTY IS LIMITED TO 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST.

Electrical System
Filed Dec 30, 201388,970 milesUT

WE BOUGHT THIS CAR OFF MY MOM (WHO WAS THE ORIGINAL OWNER AND HAS TAKEN IMMACULATE CARE OF IT!) JUST TWO MONTHS AGO! OUT OF NOWHERE THE CAR STARTED TO EXPERIENCE "HARD SHIFTING". BECAUSE IT COULDN'T SHIFT LIKE IT SHOULD, IT WAS A ROAD HAZARD/SAFETY ISSUE! WE TOOK IT INTO THE TOYOTA DEALERSHIP THAT VERY DAY. THEY TOLD US IT WAS THE ECM AND MAYBE EVEN THE TRANSMISSION! THE APPROX. COST WOULD BE $1,100 TO REPLACE THE ECM, AND THOUSANDS MORE IF IT WAS THE TRANSMISSION. THEY SAID THEY WOULD HAVE IT DONE BY TUESDAY (CHRISTMAS EVE.) I STARTED RESEARCHING THE PROBLEM BECAUSE IT DIDN'T MAKE SENSE THAT THIS CAR THAT HAD SUCH LOW MILES WOULD HAVE THIS PROBLEM. WELL, I FOUND OUT THIS IS A WIDESPREAD PROBLEM WITH THE RAV4. TOYOTA KNOWS ABOUT IT AND HAS NOT RECALLED THIS PART! THERE WAS EVEN A LAWSUIT AGAINST THEM, BUT THAT ONLY LED TO AN EXTENSION OF THE WARRANTY TO 10 YEARS OR 150,000 MILES, WHICHEVER COMES FIRST! OUR CAR ONLY HAS 88,900 MILES BUT BECAUSE IT IS 11 YEARS OLD, IT WON'T BE COVERED BY A WARRANTY! WE ARE OUT $1,180 RIGHT AT CHRISTMAS TIME! AND THEY DID NOT GET THE CAR FIXED UNTIL DEC. 27TH! (KIND OF PUTS A DAMPER ON CHRISTMAS PLANS WHEN YOU DON'T HAVE YOUR CAR!):( I CALLED TOYOTA IN HOPES THAT THEY WOULD HELP US BECAUSE THEY KNOW THIS PART IS FAULTY, BUT I WAS MET WITH AN UNSYMPATHETIC RESPONSE! BASICALLY, "ITS OUT OF WARRANTY SO IT WON'T BE COVERED!" TOYOTA NEEDS TO RECALL THIS PART, AND REIMBURSE THOSE WHO HAVE ALREADY HAD TO FIX IT, NOT ONLY BECAUSE IT IS THEIR MORAL OBLIG

Power Train
Filed Dec 23, 2013100,000 milesCA

WHEN I WAS DRIVING ABOUT 40MPH THE CAR WOULD LURCH, NOT ALL THE TIME, BUT EVERY SO OFTEN. WHEN I WAS BACKING UP THE CAR WOULD MAKE A CLUNKING NOISE. I TOOK MY CAR TO HAVE THE TRANSMISSION REPAIRED WITH MY MECHANIC, IT WAS REPAIRED BUT THE LOCAL BUT HE SAID THAT IF THE COMPUTER PART OF THE TRANSMISSION ISN'T DEALT WITH, IT WOULD HAPPEN AGAIN. I WENT TO THE TOYOTA DEALERSHIP WITH THE RECALL PAPERWORK THAT MY MECHANIC PRINTED OUT FOR ME AND THEY SAID THAT 10 YEARS HAVE PASSED AND THEY WOULDN'T HONOR THE RECALL. *TR

Engine
Filed Nov 15, 201394,230 milesNY

ATTEMPTING TO ENTER HIGHWAY, CAR LOST POWER, EVENTUALLY KICKED IN, IMMEDIATELY BROUGHT CAR TO DEALER. THEY SERVICED FUEL INJECTION, FUEL SYSTEM, SPARK PLUGS. FOUND NO PROBLEM WITH TRANSMISSION. 4 WEEKS FOLLOWING REPAIR, HESITATION HAPPENED AGAIN, THIS TIME CHECK ENGINE LIGHT CAME ON, RETURNED TO DEALER AND WAS TOLD THE TRANSMISSION AND ECM UNIT NEEDED REPLACEMENT. GOING THROUGH ALL MY PREVIOUS SERVICE RECORDS, CAME ACROSS A SERVICE TICKET DATED 05/18/2012, SHOWING A SERVICE PERFORMED ON A FAULTY ECM UNIT. TOYOTA WAS AWARE OF THIS PROBLEM, BUT NEVER INFORMED CONSUMERS THAT THE FAULTY UNITS COULD AFFECT THE TRANSMISSION, AND DRIVING ABILITY OF THE VEHICLE. I AM STUCK WITH A $5,000. REPAIR BILL, BUT I ALSO COULD HAVE BEEN INVOLVED IN AN ACCIDENT, HAD I BEEN MERGING ONTO A BUSIER HIGHWAY. THERE HAVE BEEN MANY COMPLAINTS FILED, BUT YET NO ACTION TAKEN BY THE NATIONAL HIGHWAY TRAFFIC ADMINISTRATION...WILL IT TAKE A LOSS OF LIFE, OR SERIOUS INJURY BEFORE ACTION IS TAKEN? *TR

Power Train
Filed Oct 30, 201382,000 milesCA

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE ACCELERATOR FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE ERRONEOUSLY DECELERATED WHILE THE ACCELERATOR PEDAL WAS BEING DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WAS CAUSING THE PROBLEM AND THE COMPUTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 82,000.

Power Train
Filed Oct 4, 201369,317 milesWA

THIS IS A WELL-KNOWN PROBLEM WITH THE ENGINE CONTROL MODULE (ECM) MALFUNCTIONING, CAUSING HARD SHIFT CONDITIONS, TRANSMISSION DAMAGE, POSSIBLE ACCIDENTS AND INJURY.THIS PROBLEM IS AFFECTING UP TO 235,500 TOYOTA RAV 4 MODELS BETWEEN 2001-2003. MY EXPERIENCE IS TYPICAL OF THE NUMEROUS COMPLAINTS THAT CAN BE SEEN POSTED HERE; HTTP://WWW.CARCOMPLAINTS.COM/TOYOTA/RAV4/2002/TRANSMISSION/PROBLEMS_SHIFTING.SHTML TOYOTA NEEDS TO ISSUE A COMPLETE RECALL ON THE DEFECTIVE ECM UNITS AND COMPENSATE FOR LOSSES INCURRED. *TR

Engine
Filed Oct 2, 201383,504 milesNC

ON SEPTEMBER 9, 2013 WHILE DRIVING MY RAV 4 TO WORK , I EXPERIENCED A STRANGE BEHAVIOR , THE CAR SUDDENLY STOPPED MOVING AND I HAD TO PRESS ON GAS SEVERAL TIMES AND IT WOULD MOVE AS IF LIKE IT IS CHOKED , IN A MINUTE EVERYTHING WENT NORMAL AS IT HAS ALWAYS BEEN, I WAS A LITTLE WORRIED BUT THEN AFTER DRIVING ABOUT 2 MILES AND STOPPING AT A STOP LIGHT , THIS THING HAPPENS AGAIN AND WHEN I TRY TO PUSH ON GAS IT STARTED MOVING A LITTLE AND THEN THERE IS THIS "THUD" SOUND AS IF SOMETHING WAS HOLDING WHEELS OF MY RAV 4 FROM MOVING AND THEN SUDDENLY IT LET THE WHEELS RUN. I TOOK THE CAR TO TOYOTA SERVICE CENTER (TOYOTA SCION OF CONCORD) AND BEEN TOLD THAT MY CAR NEEDS A ECM TO BEGIN WITH AND THAT TOYOTA HAS A TSB OUT THERE AS WELL "EXTENDED WARRANTY" WHICH IN MY CASE IS EXPIRED SINCE MY CAR IS 2002 AND THE WARRANTY IS 10Y/150 K MILES , WHICHEVER IS EARLIER. I AM CONCERNED AS TO WHY THIS DISCREPANCY , TOYOTA KNOWS OR HAD KNOWN OVER A PERIOD OF TIME THAT THEIR VEHICLE HAD AN ISSUE AND THEY CANT BE PUTTING LIFE'S OF BUYERS AT RISK BY NOT DOING A RECALL OF THAT . PLEASE I AM REQUESTING THAT SOME ACTION NEEDS TO BE TAKEN ON THIS AND SUCH CONTINUED ACTS OF CONCEALING INFORMATION WITH OWNERS / SUB-OWNERS OF VEHICLES AND THAT THIS CONDITION LEAVES AT LOT OF LIVES AT RISK BESIDES FINANCIAL LOSS. *TR

Electrical System
Filed Sep 21, 2013163,340 milesNY

TODAY MY TOYOTA RAV4 2002 BEGAN TO HAVE AUTOMATIC TRANSMISSION SHIFTING ISSUES. IT HAS AN EXCESSIVE JERK WHEN SHIFTED FROM PARK TO REVERSE, IT IS SLOW TO SHIFT FROM 1 TO 2, AND IT JERKS LIKE I WAS REAR ENDED WHEN SHIFTING TO THE NEXT GEAR. I CONTACTED MY LOCAL TOYOTA DEALER AND WAS TOLD THERE ARE NO OUTSTANDING RECALLS ON MY CAR, THE ECM SOFTWARE WAS UPDATED BEFORE I PURCHASED IT USED. I ASKED IF THEY HAD ANY ISSUES WITH THE TRANSMISSION ON THIS MODEL AND YEAR AND I WAS TOLD "NO". THEY RECOMMENDED I BRING IT IN FOR A DIAGNOSTIC CHECK FOR $104 JUST TO CHECK IT OUT. AFTERWARDS I THOUGHT I WOULD CHECK THE NET. I FOUND NUMEROUS THREADS REGARDING THE 2001-3 ECM/TRANSMISSION ISSUE. IT APPEARS A NUMBER OF OWNERS HAVE SUBMITTED COMPLAINTS TO NHTSA. PLEASE ADD ME. THEY ARE IGNORING THIS ISSUE AND PRETENDING THEY DO NOT KNOW ANYTHING ABOUT IT.

Power Train
Filed Sep 16, 2013129,714 milesNY

ORIGINAL OWNER OF 2002 TOYOTA RAV4 AWD. WAS DRIVING HOME FROM A FRIEND'S HOUSE AND STOPPED OFF NEAR MY HOME FOR AN ERRAND. LEFT THE STORE, (CAR WAS RUNNING, FAMILY INSIDE) AND PROCEED TO DRIVE TOWARDS MY HOUSE. THE ENGINE WAS RUNNING BUT THE CAR WAS BARELY MOVING. THE TACH WAS AT 4,000 AND I WAS BARELY GOING 5 MPH. SUDDENLY AND WITHOUT WARNING THE CAR RACED FORWARD AT A HIGH RATE OF SPEED. I SLAMMED ON THE BRAKES TO AVOID A REAR-END COLLISION. AFTER IT WAS SAFE TO MOVE, I STEPPED ON THE GAS AGAIN AND THE CAR SLUGGISHLY MOVED AT ABOUT 5MPH AGAIN. THE WHOLE RIDE HOME (LESS THAN 5 MINUTES) THE CAR WAS EITHER SLOW OR FAST WITHOUT MUCH PRESSURE ON THE ACCELERATOR. UPON ARRIVING AT HOME AND TRYING TO PARALLEL PARK THE CAR, I NOTICED THAT THE TRANSMISSION WAS SLUGGISH AND MADE LOUD NOISE WHEN SHIFTED INTO REVERSE. THIS WASN'T NORMAL AND IT TROUBLED ME. I LOOKED UP ONLINE THE SYMPTOMS AND SAW THE TSB AND THE CLASS ACTION LAWSUIT AGAINST TOYOTA. I NEVER RECEIVED ANY INFORMATION ON THIS. THIS IS MY FIRST TIME HEARING ABOUT THIS. OK 10 YEARS/150,000 MILES FROM 1ST DRIVE. HERE'S MY PROBLEM - I BOUGHT THE CAR IN 11/2001 - I AM OVER THE YEARS AND UNDER THE MILEAGE, SO I DON'T QUALIFY? THE CLASS ACTION LAWSUIT WAS SETTLED IN JAN/FEB 2012. TELL ME WHAT HAPPENS TO THE PEOPLE WHO PURCHASED THEIR CAR BEFORE JAN/FEN 2002 - ARE THE OUT OF LUCK? I AM NO LONGER DRIVING THIS CAR TILL THIS IS FIXED AND SAFE. PLEASE NHTSA - MAKE IT A MANDATORY RECALL - OVER 250,000 SUV'S ARE AFFECTED. MAKE IT RIGHT -

Vehicle Speed Control
Filed Sep 11, 2013109,000 milesVA

I JUST GOT A TOYOTA RAV 4 2002 AUTO AND WHEN DRIVING WITH FAMILY THE VEHICLE STARTED TO RUN SLUGGISH, JERKS WHEN PRESSING GAS, STARTS SLOW REAL SLOW AFTER COMING TO A STOP AND THIS SITUATION ALMOST GOT US INTO AN ACCIDENT IN US 81 NEAR FRONT ROYAL VIRGINIA. ADDITIONALLY THE CHECK ENGINE LIGHT CAME ON. AFTER TAKING VEHICLE TO A MECHANIC IT SHOWS A CODE P0755 AND READING ABOUT THE PROBLEM IS NOT A SOLENOID BUT IT IS ECM OR ECU MALFUNCTION THAT THE TOYOTAS RAV 2001-2003 ARE PRESENTING WHICH MAKES THE CAR SHOW A GHOST CODE NOT A TRANSMISSION CODE BUT RATHER A DEFECTIVE COMPUTER MALFUNCTION THAT CANNOT BE REPAIRED BUT REPLACED. TOYOTA KNOWS ABOUT THIS PROBLEM AND I DO NOT SEE TOYOTA ASSUMED RESPONSIBILITY AND HAD PASSED THE COST TO VEHICLES OWNERS AND NOT A GENERAL RECALL TO BE FIXED AT MANUFACTURE EXPENSES. PLEASE RESEARCH AND MAKE THIS ISSUE A IMMEDIATE RECALL BECAUSE IT HAD CAUSED ACCIDENTS DUE TO THE MALFUNCTION. *TR

Power Train
Filed Aug 20, 2013111,326 milesCT

TRANSMISSION SLIPPING, ENGINE RACING, HARD SHIFT WITH A LOUD NOISE. *TR

Power Train
Filed Aug 13, 201380,000 milesMA

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT WHEN SHIFTING GEARS, THERE WAS A DELAY BEFORE THE VEHICLE WOULD ENGAGE, CAUSING THE VEHICLE TO HESITATE AND LUNGE FORWARD ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ECM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 80,600.

Power Train
Filed Aug 13, 201349,000 milesNJ

WE WERE JUST INFORMED FROM OUR LOCAL TOYOTA DEALERSHIP (GATEWAY TOYOTA IN TOMS RIVER, NJ) THAT THERE IS A KNOWN PROBLEM WITH THE 2002 TOYOTA RAV 4 AUTOMATIC TRANSMISSIONS (HIGH FAILURE RATE) AND WE WERE JUST INFORMED THAT OUR TRANSMISSION NEEDS TO BE REPLACED. I BELIEVE NHTSA NEEDS TO INVESTIGATE TOYOTA TO SEE IF A RECALL IS IN ORDER. *TR

Power Train
Filed Jul 30, 2013140,400 milesNH

THE DREADED 2001-2003 TOYOTA WELL KNOWN ECM SAFETY DEFECT BEGAN CAUSING THE TRANSMISSION TO SHIFT HARSHLY, AND START IN HIGH GEAR INSTEAD OF FIRST GEAR, ESPECIALLY DANGEROUS WHEN PULLING OUT IN TRAFFIC. SOMETIMES IT WOULD CAUSE THE TRANSMISSION TO SLIP, CAUSING HIGH RPMS. IF NOT FIXED THE ECM FAILURE WILL EVENTUALLY DESTROY THE TRANSMISSION. TOYOTA INCREASED THE WARRANTY AS A RESULT OF A CLASS ACTION SUIT TO 10 YRS OR 150,000 MILES INSTEAD OF HAVING A RECALL. I WAS OVER THE YEARS AND UNDER THE MILEAGE, SO TOYOTA DID NOT COVER THE COSTS FOR REPAIR OF THIS KNOWN DEFECT.. *TR

Power Train
Filed Jul 16, 201367,950 milesCT

TL* THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE HESITATED AND JERKED WHILE ACCELERATING. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHERE A DIAGNOSTIC WAS PERFORMED THAT INDICATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER ADVISED THE CONTACT THAT THE TRANSMISSION REPLACEMENT WARRANTY WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 67,950. UPDATED 10/29/13*LJ

Electrical System
Filed Jul 8, 2013119,765 milesNC

WHILE DRIVING ON HWY I85 AT 70MPH MY TOYOTA RAV4 SUDDENLY LOCKED UP AND CAUSED VEHICLE TO SKID OFF THE ROAD. THANKFULLY, NO ONE WAS INJURED, BUT CAR WAS TOWED TO MECHANIC AND ESTIMATED THAT THE TRANSMISSION TRANSFER CASE MAY BE CAUSE...SINCE THEN I HAVE LEARNED THAT TOYOTA HAD A RECALL ON THEIR ECM FOR RAV 4 CARS 2001-2003 THAT RESULTED IN TRANSMISSION SHIFTING PROBLEMS YET I WAS NEVER NOTIFIED BECAUSE MY VIN NUMBER WAS N/A INDICATING THAT MY CAR WOULD NOT EXPERIENCE ANY OF THE TRANSMISSION SHIFTING PROBLEMS COMMONLY ASSOCIATED WITH THIS RECALL. UNFORTUNATELY, THE TRANSMISSION SHIFTING AND LOCK-UP PROBLEMS THAT I AM HAVING IS DIRECTLY RELATED TO THE COMPUTER FAULTY DESIGN OF TOYOTA'S ECM AND YET THEY ARE NOT TAKING ANY MORAL OR FINANCIAL RESPONSIBILITY FOR MY REPAIRS. I'M FILING THIS COMPLAINT BECAUSE THERE HAS TO BE OTHER TOYOTA OWNERS THAT WERE NOT INFORMED ABOUT THE ECM RECALL SUCH AS MYSELF THAT ALSO LIKE ME, COULD BE DRIVING ALONG THE ROAD IN A WELL MAINTAINED CAR AND SUDDENLY SKID OUT OF CONTROL PERHAPS NEXT TIME CAUSING A FATALITY THAT COULD BE AVOIDED! PROPER NOTIFICATION REGARDLESS OF VIN NUMBERS SO CONSUMERS CAN HAVE CARS INSPECTED SPECIFICALLY FOR RECALL ISSUES WOULD HAVE BEEN THE RIGHT THING TO DO AND POTENTIALLY OFFSET THE CAR REPAIR ISSUES I CURRENTLY FACE. *TR

Power Train
Filed Jun 7, 201352,231 milesPA

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

Power TrainCrash2 injured
Filed May 15, 201379,100 milesTX

MY WIFE DRIVE A 2002 RAV4 TO WORK. ON APRIL 15 2013 WHILE ON HER WAY TO WORK LIKE ALWAYS SHE STOPPED AT A RED LIGHT . AS THE LIGHT TURN GREEN SHE PRESSED THE GAS THE CAR STARTED MOVING AND SUDDENLY LOST ACCELERATION, THE DRIVER BEHIND HER DID NOT HAVE TIME TO REACTED AND REAR ENDED THEM. MY 2 YEAR SON AND MY WIFE SHOCKED MY SON CRIED FOR A LITTLE BIT AND MY WIFE HAD A SORE BACK . AN THE BEGINNING WHEN SHE TOLD ME THESE I DIDN'T THINK MUCH OF IT . ONE WEEK AFTER THE INCIDENT SHE TOLD ME THE CHECK ENGINE LIGHT CAME ON I TOLD HER MAYBE YOU DIDN'T CLOSE THE GAS CAP GOOD WHEN YOU PUT THE GAS IF IT STILL ON I WILL GET IT CHECK. SURE ENOUGH THE ENGINE LIGHT WENT OFF ON ITS ON .SHORTLY AFTER SHE TOLD ME THE CAR IS NOT DRIVING NORMAL IF WE COULD SWAP CARS. I DROVE HER CAR FOR COUPLE DAYS AND OCCASIONALLY I START EXPERIENCING A LOW ACCELERATION AND SOMETIMES A HARD SHIFT. TOOK THE CAR TO THE TOYOTA DEALERSHIP AND WAS TOLD THAT TOYOTA HAS AN OPEN BULLETIN FOR THE ECM WITCH CONTROL THE GEAR OF THE TRANSITION BUT THE BAD NEWS THE SAID EVEN DO I HAD ONLY 80100 MILES THEY SAID THE WARRANTY IS OUT BY TIME. ONCE I READ ABOUT THIS PROBLEM ON SEVERAL FORUM I REALIZE THAT WAS EXACTLY WHAT MY WIFE TRY TO EXPLAIN ME. I CONTACTED TOYOTA ABOUT WHAT HAPPEN AND TOLD THEM ABOUT THE ACCIDENT THEY GIVE ME A CASE NUMBER AND TOLD ME SOME ONE WILL CONTACTED YOU WITH IN 24 HOURS. *TR

Engine
Filed May 14, 2013120,000 milesKS

FIRST THE ENGINE LIGHT CAME ON THEN WHILE TRYING TO ACCELERATE, THE CAR HESITATES AND THEN SHIFTS HARD AND JERKS THE CAR FORWARD. THE SAFETY ISSUE IS THAT THE CAR HESITATES AND ACCELERATION IS AFFECTED SO IT IS UNSAFE TO TRY TO GET ON THE HIGHWAY WITH ONCOMING CARS BEHIND YOU. I TALKED TO TOYOTA ABOUT THIS ISSUE BUT THEY STATED MY CAR WAS NOT COVERED BY THE RECALL OF (HARSH SHIFT CONDITION AND/OR MALFUNCTION INDICATOR LIGHT). *TR

Power Train
Filed Apr 12, 201384,000 milesNV

IN 2009, 2010, AND 2011 MY 2002 TOYOTA RAV4 EXHIBITED SHARP, ROUGH SHIFTING INTO AND OUT OF GEAR, OFTEN WHEN ON THE FREEWAY. THE VEHICLE ALSO HAD A CHECK ENGINE LIGHT THAT REPEATEDLY CAME ON. I WAS INITIALLY ADVISED BY A NON-TOYOTA REPAIR SHOP THAT THE ISSUE WAS WITH THE TRANSMISSION AND IT HAD TO BE REPLACED. HOWEVER, UPON TAKING THE CAR TO A TOYOTA DEALERSHIP THEY STATED THE PROBLEM WAS WITH THE ECM. IN 2009 THEY RE-PROGRAMMED THE ECM, IN 2010 THEY RE-PROGRAMMED THE ECM AND IN 2011 (AFTER THE EXTENDED WARRANTY WAS ISSUED BY TOYOTA CORP) THEY REPLACED THE ECM. THEY NEVER DID ANY SERVICE ON THE TRANSMISSION. NOW IN APRIL 2013 JUST 17MONTHS AFTER THEY REPLACED THE ECM IT HAPPENS AGAIN AND THEY TELL ME I NEED A NEW TRANSMISSION AND I HAVE TO PAY FOR IT BECAUSE IT'S OUT OF THE EXTENDED WARRANTY. SINCE THE ECM WAS THROWING THE TRANSMISSION IN & OUT OF GEAR FOR 3 YEARS, ISN'T IT OBVIOUS THAT THE TRANSMISSION WAS DAMAGED BY THE ECM? IT WAS EVEN MENTIONED IN THE SERVICE BULLETINS THAT THE ECM WAS POSSIBLY CAUSING DAMAGE TO THE TRANSMISSION AND THE DEALERSHIPS MAY ALSO HAVE TO REPLACE THE TRANSMISSION AT THE SAME TIME THE ECM WAS REPLACED. YET BECAUSE THEY CHOSE NOT TO REPAIR OR REPLACE THE TRANSMISSION ON MY CAR IN 2011 WHILE IT WAS UNDER WARRANTY, I NOW HAVE TO PAY FOR WHAT SHOULD HAVE BEEN DONE IN THE FIRST PLACE. TOYOTA HAS BEEN AWARE OF THIS PROBLEM SINCE 2006 YET THEY NEVER ISSUED A RECALL OR NOTIFIED OWNERS UNTIL A CLASS ACTION LAWSUIT WAS FILED. TOYOTA NEEDS TO SATISFY THEIR

Engine
Filed Mar 25, 2013160,000 milesCA

ABOUT A WEEK AGO MY CAR BEGAN HAVING ISSUES SHIFTING GEARS. IF I PULLED INTO A TURN LANE I WOULD SLOW AND START CREATING A DANGER FOR BOTH ME AND OTHER DRIVERS. I TOOK MY CAR TO A TRANSMISSION SPECIALIST, WITH OVER 30 YEARS OF EXPERIENCE. HE LET ME KNOW THAT 2002 RAV4'S HAVE A RECALL ON THE COMPUTER THAT CONTROLS THE TRANSMISSION. HE ALSO SAID THAT IN CERTAIN CASES HE KNEW TOYOTA HAD REPLACED THE TRANSMISSION AS WELL. I TOOK IT TO THE DEALERSHIP WHERE THE COMPUTER WAS REPLACED AND I WAS TOLD THAT THE TRANSMISSION HAD AN EXTENDED WARRANTY OF 10 YEARS OR 150,000 MILES. MY CAR WAS 19 MONTHS AND 10,000 MILES OVER THE EXTENDED WARRANTY. THE TRANSMISSION SPECIALIST LET ME KNOW THAT THE TRANSMISSION WAS DIRECTLY DAMAGED BY THE COMPUTER. WHEN I CALLED THE MANUFACTURER THEY LET ME KNOW THAT THEY DIDN'T AGREE WITH THE PROGRAM, THOUGHT THAT IT SHOULD HAVE BEEN A RECALL INSTEAD OF EXTENDED WARRANTY BUT THERE WAS NOTHING THEY COULD DO FOR ME. THE MANUFACTURER REPRESENTATIVE ALSO LET ME KNOW THAT THERE ARE OTHERS IN MY SAME SITUATION. *TR

Engine
Filed Feb 19, 201380,000 milesIN

MY CHECK ENGINE LIGHT CAME ON IN NOVEMBER. I HAD IT CHECKED OUT BY NUMEROUS PLACES. THEY ALL TOLD ME IT WAS MY OXYGEN SENSOR (BANK 1 SENSOR 1), SO I REPLACED THAT TWICE. MY CHECK ENGINE LIGHT HAS STILL NOT SHUT OFF. I HAVE BEEN HAVING TO PURCHASE GAS DAILY AND CAR IS NOT RUNNING AS WELL. *TR

Power Train
Filed Jan 19, 201393,000 milesCA

MY CAR STARTED TO SHIFT GEARS ERRATICALLY AND UNCONTROLLABLY. I FOUND OUT THAT TOYOTA HAS A TECHNICAL SERVICE BULLETIN ON THIS PROBLEM FOR 2001 - 2003 RAV4 CARS AND HAVE EXTENDED THE WARRANTY TO 150,000 MILES. WHEN I CONTACTED TOYOTA THEY SAID MY VIN# IS NOT INCLUDED EVEN THOUGH MY DATE OF MANUFACTURE AND SYMPTOMS ARE THE SAME. MY MECHANIC SAYS THIS IS THE SAME PROBLEM AS OTHER RAV4S. TOYOTA REFUSES TO EXPLAIN WHY THEY EXCLUDE CERTAIN VIN#S AND I THINK THEY SIMPLY TRYING TO REDUCE THEIR FINANCIAL EXPOSURE. NEED YOUR HELP TO DEAL WITH TOYOTA. I HAVE ALWAYS FOLLOWED UP WITH FACTORY COMMENDED SERVICED, MAINLY THROUGH TOYOTA. THE VIN# FOR MY CAR IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Suspension
Filed Jan 8, 201389,727 milesNY

RETURNED CAR TO DEALER DUE TO EXPERIENCING HANDLING DIFFICULTY A FEW DAYS AFTER DEALER PERFORMED FOUR WHEEL ALIGNMENT. I WAS INFORMED THAT REAR WHEELS WERE ONCE AGAIN OUT OF ALIGNMENT DUE TO BEING FROZEN WITH RUST AND BOTH REAR LOWER CONTROL ARMS AND CAM KIT/PLATE NEEDED REPLACEMENT . MY DEALER TELLS ME THAT SINCE MINE IS AN EARLIER MODEL, IT IS NOT COVERED UNDER A SAFETY RECALL OF LATER MODELS EXPERIENCING THE IDENTICAL PROBLEM. THE SERVICE PERSON DID SAY THAT THEY HAD RECENTLY PERFORMED THIS REPAIR ON A NUMBER OF PRE-2006 RAV4 MODELS. SINCE THIS IS A POTENTIALLY DANGEROUS CONDITION, IT SEEMS TO ME THAT THE "REAR LOWER SUSPENSION ARM "RECALL NOTICE OUGHT TO BE EXTENDED TO INCLUDE EARLIER YEAR MODELS. *TR

Engine
Filed Dec 6, 2012140,002 milesMD

THIS PAST SUMMER THE 2002 RAV 4 STARTED GIVING INDICATIONS THAT SOMETHING MIGHT NOT BE RIGHT. THE CAR HAD ALWAYS GOTTEN ITS REQUIRED MILEAGE MAINTENANCE WHICH WAS ALSO DUE AT THE TIME. SO THOSE THINGS WERE DONE. HOWEVER, OVER THE LAST THREE WEEKS THE FOLLOWING STARTED: --THE ENGINE LIGHT CAME ON, THEN OFF; --THERE WAS HESITATION WHEN ACCELERATING/ A HARSH JERK AND SHIFT WHEN CHANGING GEARS --THE VEHICLE WOULD SOMETIMES SLIP BACK INTO NEUTRAL AND STALL WHILE DRIVING THREE INDEPENDENT TOYOTA-CERTIFIED TECHNICIANS DIAGNOSED THAT THERE IS A PROBLEM WITH THE TRANSMISSION, SO WE TOOK IT TO DARCARS TOYOTA WHERE THE CAR WAS PURCHASED. THE TECHNICIAN THERE CONFIRMED THE DIAGNOSIS BUT SAID WE NEEDED TO CONTACT THE WARRANTY ENHANCEMENT DEPARTMENT. AFTER PLACING ME ON HOLD FOR ABOUT 5 MINUTES, SHE TOLD ME THAT THE CAR HAD EXCEEDED THE TIME FOR THE WARRANTY BY ABOUT 3 MONTHS AND THEREFORE NOTHING COULD BE DONE. IS TOYOTA WILLING TO JEOPARDIZE THE LONG-TERM CUSTOMER LOYALTY AND MORE IMPORTANTLY, THE SAFETY OF THEIR CUSTOMERS, JUST BECAUSE THE CAR CHOSE TO DISPLAY ITS PROBLEMS 3 MONTHS LATER? *TR

Electrical System
Filed Nov 30, 201288,000 milesFL

ON STARTING, THE CAR THE BATTERY LIGHT CAME ON AND STAYED ON. A MONTH OR SO LATER I NOTICED A CLUNKING IN THE TRANSMISSION AS THE AUTOMATIC WENT TO A HIGHER GEAR. THIS PROBLEM STILL REMAINS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 Toyota RAV4 → · Every RAV4 year → · How the figures are calculated →