Page 14 of 41 · complaints 651–700 of 2,004

2007 Toyota Prius complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2007 record →

Structure › Body › Tailgate
Filed Oct 3, 2013GA

2007 TOYOTA PRIUS TAILGATE LATCH RUBBER HAS DEGRADED AND EFFECTIVELY MELTED TO WHERE THE LATCH FAILS TO WORK MOST OF THE TIME, AND DEPOSITS RUBBER GOO RESIDUE WHEN CONTACTING THE LATCH. THE PART IS CLEARLY DEFECTIVE AS INDICATIONS OF THE PROBLEM STARTED WITHIN 3 YEARS OF PURCHASE. CLEARLY SHOULD BE A RECALL OR REPLACEMENT VIA TOYOTA. IF NOT LABOR, AT LEAST COST OF NEW PART. *TR

Exterior Lighting
Filed Oct 2, 2013170,000 milesCA

WHILE DRIVING HOME LATE AT NIGHT, THE HID HEADLIGHTS STARTED FAILING. FIRST, THE DRIVER'S SIDE WENT OFF, THEN THE PASSENGER SIDE WENT OFF. AFTER DRIVING TO THE SHOULDER IN THE DARK, I TURNED OFF THE LIGHTS AND SWITCHED THEM BACK ON. I WAS ABLE TO MAKE IT HOME WITH THE PASSENGER SIDE LIGHT WORKING FOR THE REST OF THE WAY. DRIVER'S SIDE FAILED AGAIN AFTER 10 MINUTES. I ORDERED REPLACEMENT BULBS ONLINE AND REPLACED BOTH LIGHTBULBS. PASSENGER SIDE SEEMS TO WORK FINE. DRIVER'S SIDE HOWEVER TURNS ITSELF OF ANYWHERE FROM 5 MINUTES TO 1 HOUR. I AM TOLD BY TOYOTA DEALER THAT THE BALLAST MAY BE DEFECTIVE. BALLAST REPLACEMENT IS ABOUT $250 PARTS AND $100 LABOR. MY HEADLIGHTS WERE ALREADY CHANGED UNDER "WARRANTY" AT AROUND 35,000 MILES FOR THE SAME PROBLEM. GOING BY THE COUNTLESS COMPLAINTS ABOUT THE PRIUS HID HEADLIGHTS ON THE INTERNET, WHY IS THERE NO RECALL? TOYOTA IS CLEARLY CREATING A SECURITY RISK THAT MAY COST LIVES. IS THE NHTSA GOING TO WAIT UNTIL SOMEONE ACTUALLY GETS KILLED BECAUSE OF FAILING HEADLIGHTS BEFORE MANDATING A RECALL FOR TOYOTA? *TR

Equipment
Filed Sep 29, 2013FL

HATCH LATCHES SHOULD NOT MELT DOWN IN 2-3 YEARS, AND ACCESS TO THE HATCH IS A LIFE SAFETY ISSUE. AS WITH MANY OTHER 2007 TOYOTA PRIUS VEHICLES THE RUBBER MATERIAL ON THE HANDLE OF THE REAR HATCH HAS BEEN DETERIORATING ON MY 2007 TOYOTA PRIUS AND IS GETTING MORE DIFFICULT TO USE. WITHOUT AN EXPENSIVE REPLACEMENT BY TOYOTA THE PART WILL FAIL BEYOND THE ABILITY TO OPEN THE REAR HATCH. TOYOTA REFUSES TO RECALL THE PART AND REPLACE IT AS A DEFECTIVE PART. *TR

Exterior Lighting
Filed Sep 26, 201388,000 milesOH

I BOUGHT THIS CAR NEW. IN 6 YEARS, 88K MILES WITH REGULAR ROUTINE MAINTENANCE, I AM ON RIGHT HEADLAMP NUMBER THREE. IT TURNS OFF OF IT'S OWN ACCORD, WITH NO WARNING LIGHT OR DIMMING. IT JUST GOES COMPLETELY DARK. AT FIRST, YOU COULD TURN THE LIGHTS OFF AND BACK ON AND IT WOULD WORK AGAIN FOR A LITTLE WHILE, BUT THAT ULTIMATELY FAILED. BECAUSE THESE ARE MONODIRECTIONAL HDL LAMPS, THEY RETAIL AROUND $125 --- TO REPLACE ONE AT THE DEALER HAS BEEN ESTIMATED AT AROUND $550. I REPLACED THE FIRST ONE MYSELF, AND HAD THE SECOND ONE REPLACED AT A LOCAL GARAGE. NOW ON THE THIRD BULB WHICH IS FAILING. IT IS A SAFETY HAZARD, NOT TO MENTION IT MAKES MY VEHICLE ILLEGAL AND UNSAFE TO DRIVE AT NIGHT. I NEVER KNOW WHEN IT'S GOING TO GO OUT; I HAVE BEEN PULLED OVER BUT NOT CITED BY LOCAL POLICE FOR HAVING THE LIGHT OUT. I KNOW THAT THIS IS A COMMON ISSUE FOR PRIUS VEHICLES IN '05 THROUGH '07 - THE DEALER ACKNOWLEDGED AS MUCH. HOWEVER, BECAUSE I AM OUT OF THE WARRANTY PERIOD, THE ONUS TO PAY FOR THIS DEFECT FALLS TO ME. IRONICALLY I PURCHASED THE CAR TO SAVE MONEY AND GAS AND NOW AM HAVING TO SHELL OUT $500 EVERY 18 MONTHS OR SO BECAUSE OF THIS CONTINUALLY FAILING RIGHT HEAD LAMP. I HAVE READ IT MAY BE A HOUSING IN THE LAMP ASSEMBLY; THAT WAS ESTIMATED TO COST AROUND $2000 TO REPLACE. SERIOUSLY. TOYOTA DOES NOTHING - NO RECALL, NO WARNING, NOTHING. IT'S WRONG AND IT'S NEGLIGENT NOT TO ADDRESS THIS. *JS

Exterior Lighting › Brake Lights
Filed Sep 25, 201370,000 milesMN

IN ORDER TO START, THE BRAKES MUST BE DEPRESSED. THE ELECTRICAL SWITCH THAT DETECTS THE BRAKE PEDAL BEING DEPRESSED ALSO CONTROLS THE BRAKE LIGHT INDICATORS. THIS SWITCH HAS STARTED TO FAIL, OPERATING INTERMITTENTLY. THE SYMPTOMS ARE INABILITY TO START THE VEHICLE TO "READY" MODE FOR DRIVING AND THE BRAKE LIGHTS NOT OPERATING WHICH IS EXTREMELY UNSAFE. ONCE THE CAR HAS STARTED TO "READY" AND CAN DRIVE, THE BRAKE LIGHTS MAY OR MAY NOT OPERATE DURING DRIVING. *JS

Structure
Filed Sep 24, 2013CA

DEAR GENTLEPERSONS: TOYOTA MUST HAVE PURCHASED A BATCH OF DEFECTIVE RUBBER FROM A VENDOR BACK IN 2007 AND 2008 BECAUSE THE RUBBER THAT YOU PUSH AGAINST TO RELEASE THE LOCKING MECHANISM FOR THE TRUNK/HATCHBACK HAS TURNED TO PLAY DOUGH OR SLUDGE ON MY CAR. I CONTACTED TOYOTA IN MAY OF THIS YEAR AND THEY DISCLAIMED ANY AWARENESS OF THE PROBLEM. RECENTLY I WENT ONLINE AND FOUND IT IS WIDELY KNOWN ON SITES INCLUDING PRIUS CHAT, AND WHEN I SPOKE WITH MY SERVICE ADVISOR AT MY LOCAL DEALERSHIP, HE SAID HE WAS WELL AWARE OF IT, THAT THE SAME THING HAPPENED ON HIS 2008 TOYOTA SIENNA, AND THE ONLY RECOURSE IS TO REPLACE THE ENTIRE MECHANISM WHICH COSTS AN ARM AND A LEG. I CONSIDER THIS A SAFETY ISSUE BECAUSE IF THE RUBBER DETERIORATES ENOUGH, MY FINGERS WILL PROTRUDE INTO THE LOCK MECHANISM WHICH I SURMISE WOULD NOT WORK AND PLAY WELL WITH FINGERS, OR MAY HAVE AN ELECTRICAL CURRENT IF I MAKE CONTACT. I FOLLOWED UP LAST WEEK WITH TOYOTA AGAIN, AND THE REP WITH WHOM I FIRST SPOKE, INITIALLY SAID TOYOTA HAD NO COMPLAINTS ABOUT IT, THEN SAID THAT SHE KNEW OF THE ISSUE, AND TOLD ME TO CONTACT MY LOCAL DEALERSHIP TO SEE IF THEY WERE AWARE OF A FIX THAT DID NOT INVOLVE A TOTAL SWITCH REPLACEMENT. AFTER I CALLED MY DEALERSHIP AS SUGGESTED, AND MY OWN SERVICE ADVISOR SHARED HIS PERSONAL EXPERIENCE WITH THE ISSUE, I WAS NOT ABLE TO SPEAK WITH THE ORIGINAL REP AT TOYOTA, AND THE NEXT REP WITH WHOM I SPOKE TOLD ME THEY'D LOOK INTO IT AND I'D HEAR BACK FROM TOYOTA WITHIN TWO BUSINESS DAYS ... THAT H

Visibility/Wiper
Filed Sep 23, 201390,000 milesTN

WHEN DRIVING THE DRIVER SIDE HEADLIGHT WILL GO OUT. WHEN YOU TURN THEM BACK ON THE HEADLIGHT COMES ON JUST FOR A MINUTE OR TWO. THERE HAVE BEEN SEVERAL PEOPLE COMPLAINING ABOUT THE ISSUE AND IS VERY UNSAFE. TOYOTA NEEDS TO FIX THE PROBLEM BEFORE SOMEONE GETS HURT ESPECIALLY AT NIGHT.

Exterior Lighting
Filed Sep 20, 201393,000 milesWA

MY HEADLIGHT ON DRIVERS SIDE KEEPS GOING OUT. I TURN THE LIGHTS OFF THEN ON AGAIN BUT NOW THE LIGHT IS ALMOST BURNED OUT. I WAS TOLD I NEED ABOUT 350 FOR THE WHOLE ASSEMBLY. THAT'S TO MUCH! NO NORMAL PERSON HAS THAT JUST LAYING AROUND AND I'VE BEEN PULLED OVER FOR IT TWICE NOW. IF I WOULD OF KNOW THE MAINTENANCE ON THIS CAR WAS SO EXPENSIVE I WOULDN'T OF BOUGHT IT! *TR

Electrical System
Filed Sep 20, 201391,000 milesCA

WHEN THE CAR WAS TURNED ON IN THE MORNING AFTER SITTING OVERNIGHT, THE DASHBOARD WAS COMPLETELY BLACK. THE CAR POWERED ON, BUT THERE WAS NO SPEEDOMETER, NO FUEL DISPLAY, NO ODOMETER, AND NO BACK-UP CAMERA WHEN PUT INTO REVERSE. WHEN I GOT TO MY DESTINATION, APPROXIMATELY 15 MINUTES DRIVE TIME, I WAS UNABLE TO POWER OFF THE CAR AFTER REPEATED ATTEMPTS. THE CAR FINALLY POWERED DOWN AFTER I HELD THE POWER BUTTON FOR SEVERAL SECONDS. WHEN THE CAR WAS TURNED BACK ON AFTER ABOUT 11 HOURS, THE DASHBOARD WAS WORKING AGAIN, ALSO POWERING DOWN WORKED AS NORMAL. *TR

Exterior Lighting
Filed Sep 15, 201380,150 milesVT

DRIVER SIDE HEADLAMP WENT OUT AND PASSENGER SIDE HEADLAMP FLICKERED. THIS MADE IT VERY DIFFICULT TO SEE. AFTER TURNING THE LIGHTS OFF AND ON AGAIN THE LIGHTS CAME BACK ON...BUT CONTINUED TO ACT UP. I SENT AN EMAIL TO TOYOTA BELOW IS THE EMAIL THREAD OF THEIR RESPONSE. I AM SHOCKED BY THE RESPONSE!! THEY TOLD ME THE HID HEADLAMPS ARE DESIGNED TO TURN OFF TO PREVENT OVERHEATING! SEE BELOW. FROM: "ASK TOYOTA" <[email protected]> TO:[XXX] SENT: SATURDAY, SEPTEMBER 14, 2013 6:09:08 PM SUBJECT: HEADLAMP/BALLAST PROBLEM [INCIDENT: 130913-000071] THANK YOU FOR CONTACTING TOYOTA MOTOR SALES, U.S.A., INC. WE APOLOGIZE FOR THE ISSUES YOU ARE EXPERIENCING WITH THE HID HEADLIGHTS ON YOUR 2007 PRIUS. BY DESIGN, HID BULBS WILL TURN OFF IF THE BULB IS STARTING TO OVERHEAT IN ORDER TO PROTECT THE ELECTRONIC CONTROL UNIT. THERE ARE TIMES BY SIMPLY TURNING OFF THE HEADLIGHTS AND THEN BACK ON; THE HID BULBS WILL TURN BACK ON. WE ARE NOT AWARE OF ANY PART UPDATES REGARDING THE HID HEADLIGHT SYSTEM FOR THE PRIUS. WE CAN'T GUARANTEE THAT A DESIGN CHANGE WOULD BE MADE, BUT YOUR HONEST FEEDBACK MAY HELP US TO EVALUATE DIFFERENT ALTERNATIVES. YOUR EMAIL HAS BEEN DOCUMENTED AT OUR NATIONAL HEADQUARTERS UNDER FILE #1309140862. IF WE CAN BE OF FURTHER ASSISTANCE, PLEASE UTILIZE THE FOLLOWING LINK TO FIND A VARIETY OF AVENUES TO CONTACT OUR OFFICES, HTTP://WWW.TOYOTA.COM/SUPPORT/CONTACT.HTML. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Equipment Adaptive/Mobility
Filed Sep 13, 201375,000 milesNM

THE HATCHBACK RELEASE LATCH OF MY 2007 TOYOTA PRIUS HAS DEGRADED ("MELTED" ALMOST). IT NO LONGER FUNCTIONS PROPERLY, AND I AM UNABLE TO OPEN THE BACK HATCH DOOR EASILY. SOMETIMES IT REQUIRES CONSIDERABLE EFFORT TO GET IT OPEN. I AM CONCERNED THAT IN THE CASE OF AN EMERGENCY, I WILL NOT BE ABLE TO GET THE DOOR OPEN. THIS IS A MAJOR CAUSE FOR CONCERN AND IT IS A SERIOUS SAFETY HAZARD. *TR

Exterior Lighting
Filed Sep 12, 201375,000 milesNV

PASSENGER HEADLIGHT WOULD GO OUT INTERMITTENTLY. DRIVER'S SIDE HEADLIGHT WOULD GO OUT INTERMITTENTLY. DRIVER'S SIDE HEADLIGHT WENT OUT PERMANENTLY. TOOK CAR TO DEALER WHERE DRIVER'S SIDE HEADLIGHT WAS REPLACED. THREE DAYS LATER PASSENGER SIDE HEADLIGHT WENT OUT. BOUGHT AN HID HEADLIGHT FROM AMAZON AT ONE THIRD THE PRICE AND REPLACED PASSENGER SIDE HEADLIGHT. ONE WEEK LATE DRIVER'S SIDE HEADLIGHT WENT OUT PERMANENTLY THIRTY DAYS AFTER BEING REPLACED BY THE DEALER. *TR

SteeringCrash1 injured
Filed Sep 9, 2013130,000 milesTN

THE TRAFFIC REPORT SAID I LOST CONTROL ON A CURVE. I WAS KNOCKED UNCONSCIOUS AND DO NOT KNOW. SIX DAYS BEFORE THE ACCIDENT MY HUSBAND TOOK THE CAR TO TOYOTA TO REPLACE THE HEADLAMP FOR THE THIRD TIME. HE SAID THERE WAS A RECALL ON THE STEERING PART ?? AND THEY WERE GOING TO REPLACE IT. THEY GAVE US A RECITE THAT THEY HAD REPLACED THE PART WITH THE PART NUMBER. MY HUSBAND SAID THEY ONLY HAD IT BACK THERE FOR LESS THAN 15 MINUTES. SIX DAYS LATER I HAD AN ACCIDENT STATING 'I LOST CONTROL'. *TR*DT*JB

Electrical System
Filed Sep 7, 201365,000 milesPA

I WAS DRIVING ON A DARK COUNTRY ROAD WHEN BOTH HEADLIGHTS WENT OUT. I TURNED THE HEADLIGHT CONTROL OFF AND THEN ON AND THEN THE LIGHTS CAME ON AGAIN. THE CAR HAS A LONG HISTORY OF THE PASSENGER SIDE HEADLIGHT GOING OUT INTERMITTENTLY. WHEN IT WAS JUST ONE LIGHT INTERMITTENTLY GOING OUT, I HAD REPORTED THIS TO THE DEALER AND LATER TO AN INDEPENDENT MECHANIC. I WAS TOLD THAT THEY DIDN'T FIND A PROBLEM. AFTER THIS MOST RECENT EXPERIENCE WITH BOTH LIGHTS GOING OUT AT THE SAME TIME, MY MECHANIC AGAIN SAID THAT IT WAS NOT HAPPENING WHEN HE TEST DROVE THE CAR. I ASKED HIM TO KEEP IT LONGER FOR MORE TESTING SINCE I WAS AFRAID NOW TO DRIVE THE CAR AT NIGHT. HE KEPT IT LONGER AND DID EXPERIENCE THE DRIVER SIDE HEADLIGHT GOING OUT. HE RECOMMENDED REPLACING BOTH BULBS FOR A TOTAL PRICE OF $548. I CALLED THE TOYOTA DEALER TO ASK WHAT THEY COULD DO FOR ME. SINCE THE CAR IS PAST 50,000 MILES THEY SAID THEY WOULD HAVE TO CHARGE $475 TO CHANGE BOTH HEADLIGHTS. I RESEARCHED ONLINE AND DISCOVERED THAT THIS IS A VERY COMMON PROBLEM IN THE PRIUS. IN MY OPINION IT IS A SERIOUS SAFETY ISSUE AND NOT A NORMAL PART MAINTENANCE ISSUE.

Structure
Filed Sep 4, 201330,993 milesIL

THE HATCHBACK HANDLE/RELEASE IS SOFT AND GOOEY AND AT TIMES THE RELEASE TO OPEN THE HATCHBACK WILL NOT WORK. GOOEY BLACK SUBSTANCE GETS ALL OVER HANDS AND FINGERS WHEN YOU TRY TO "POP" THE HATCHBACK. UNABLE TO GET THE TRUNK TO OPEN ON A COUPLE OF OCCASIONS. THERE IS NO INTERNAL RELEASE SWITCH INSIDE THE CAR. SINCE THE SPARE TIRE IS IN THE TRUNK, THERE COULD POTENTIALLY BE NO ACCESS TO THE TIRE. IT WAS DISCOVERED THE DAY AFTER WE BOUGHT THE CAR (USED). CONTACTED DEALER, WHO QUOTED US $300+ TO REPAIR. HAVE NOT HAD IT REPAIRED YET. *JB

Service Brakes
Filed Sep 4, 2013TX

BRAKE SYSTEM: ABS WARNING MALFUNCTION LIGHT WILL ILLUMINATE WHEN BRAKE IS TAPPED, BUT THERE IS NO MALFUNCTION OR ISSUE. HAVE TO TURN OFF VEHICLE TO RESET IT. HANDLE ON REAR DOOR/HATCHBACK DOOR: HANDLE MELTED INTO A BLACK GOOEY MESS, HATCHBACK COULD NOT BE OPENED. WENT TO DEALERSHIP, THEY WOULD NOT FIX WITHOUT CHARGING ME EVEN THOUGH THEY ADMITTED IT WAS A KNOWN ISSUE WITH THE VEHICLES. THE FIRST QUOTE WE GOT WAS ALMOST $300 TO FIX, WAITED A COUPLE OF MONTHS, DEALER FINALLY DROPPED TO $138 TO FIX IT. THIS IS OBVIOUSLY A KNOWN DEFECTIVE ISSUE--NO ONE SHOULD BE CHARGED ANYTHING. IT IS A SAFETY ISSUE AS THE DOOR CANNOT BE OPENED IN AN EMERGENCY. WHY TOYOTA WILL NOT FIX THIS WITHOUT CAUSING THEIR CUSTOMER'S POTENTIAL DANGER/HARM SPEAKS VOLUMES TO THEM NOT CARING ABOUT THE CUSTOMER. DASHBOARD WARPING: DASHBOARD ON DRIVER SIDE BUCKLES UP WHERE IT MEETS THE EDGE OF THE WINDSHIELD, WAS TOLD IT WAS IN ISSUE WITH THE MATERIAL THAT THE DASHBOARD WAS MADE FROM. VERY POOR QUALITY TO HAVE THIS HAPPEN. *JB

Service Brakes, HydraulicCrash
Filed Sep 3, 2013117,000 milesCA

I HAVE A 2007 PRIUS. THE CAR WAS INVOLVED IN AN ACCIDENT ON AUGUST 30, 2013 BECAUSE "NO BRAKE". IT WAS IN A STOP AND GO SITUATION TRAVELING AT ABOUT 20 MILES PER HOUR. THE CAR IN FRONT STOPPED, I SLAMMED ON THE BRAKE AND TOTAL BRAKE FAILURE. MY 16 YEARS OLD SON SITTING IN THE CAR OBSERVED THE "NO BRAKE" SCENARIO. THERE WAS A 25 POUND OF RICE IN THE TRUCK DID NOT EVEN MOVE. NO SKIP MARK... NOTHING. TOOK MY CAR TO LONGO TOYOTA AND FOUND NOTHING WITH THE BRAKE SYSTEM, OTHER THAN THE FRONT PAD WAS THIN, TIRES WERE MARGINAL ETC. NONE OF THE FINDINGS EXPLAINED THE NO BRAKE SCENARIO. FOR SOME REASON I CANNOT MAKE THIS NO BRAKE TO APPEAR AGAIN. I WANT PEOPLE TO AWARE OF THIS AND GATHER INFORMATION. IT APPEARS TO ME THE PRIUS CANNOT RESPONSE TO A QUICK STOP AT SLOW SPEED. SOMEHOW, THE CAR TAKES MORE THAN A SECOND FOR THE BRAKING TO KICK IN - THE REACTION DOES NOT APPEAR TO BE INSTANTANEOUS. AND IF YOU ARE TOO CLOSE, THAT EXTRA ONE SECOND WAIT WILL CAUSE A COLLISION.

Latches/Locks/Linkages
Filed Sep 2, 2013IL

REAR HATCH HANDLE HAS BEEN LEAKING ALMOST FROM THE TIME WE ACQUIRED IT IN 2011. RUBBER HAS DECAYED, LEAKING GOO OR OTHER BLACK STICKY STUFF EVERY TIME IT'S TOUCHED. SINCE THIS IS THE ONLY WAY TO OPEN THE HATCH, IT'S A PROBLEM. THIS SEEMS TO BE A COMMON ISSUE WITH THIS MODEL, WITNESS YOUR OWN INDEX OF COMPLAINTS, APPENDED BELOW. LET'S GET TOYOTA TO FIX THIS PROBLEM. [XXXX] [XXXX] [XXXX] FROM THE NHTSA WEBSITE: DATE COMPLAINT FILED: 08/01/2013 COMPONENT(S): EQUIPMENT , LATCHES/LOCKS/LINKAGES DATE OF INCIDENT: 07/25/2013 NHTSA ID NUMBER: 10533059 ALL PRODUCTS ASSOCIATED WITH THIS COMPLAINT EXPAND DETAILS CLOSE 0 ASSOCIATED DOCUMENTS CRASH:NO FIRE:NO NUMBER OF INJURIES:0 NUMBER OF DEATHS:0 MANUFACTURER: TOYOTA MOTOR CORPORATION VEHICLE IDENTIFICATION NO. (VIN): NOT AVAILABLE SUMMARY: THE BACK LATCH OF MY 2007 TOYOTA PRIUS HAS DEGRADED ("MELTED" ALMOST). IT NO LONGER FUNCTIONS PROPERLY, AND I AM UNABLE TO OPEN THE BACK HATCH DOOR EASILY. SOMETIMES IT REQUIRES CONSIDERABLE EFFORT AND PERSEVERANCE TO GET IT OPEN. I AM CONCERNED THAT IN THE CASE OF AN EMERGENCY, I WILL NOT BE ABLE TO GET THE DOOR OPEN. THIS IS A MAJOR CAUSE FOR CONCERN AND IT IS A SERIOUS SAFETY HAZARD. REQUEST RESEARCH HELP DATE COMPLAINT FILED: 05/10/2013 COMPONENT(S): LATCHES/LOCKS/LINKAGES , STRUCTURE DATE OF INCIDENT: 10/05/2012 NHTSA ID NUMBER: 10511408 (... AND MANY MORE, BUT YOUR FORM WON'T LET ME INCLUDE MORE THAN THIS TEXT ...) *JS

Exterior Lighting
Filed Aug 29, 201368,000 milesIL

THE RH (PASSENGER) HEADLIGHT TURNED OFF. THIS WAS NOT A BURNT OUT BULB, BECAUSE AFTER TURNING THE HEADLIGHTS OFF FOR A FEW SECONDS AND TURNING THEM BACK ON THE HEADLIGHT WOULD COME BACK ON. AFTER DRIVING A LITTLE WHILE IT WOULD HAPPEN AGAIN. THIS HAPPENED MANY TIMES UNTIL THE HID BULB WAS REPLACED, BUT THEN AFTER HAVING A NEW BULB FOR ABOUT A MONTH THE PROBLEM CAME BACK, BUT THIS TIME TURNING THE HEADLIGHTS OFF THEN BACK ON WOULD NOT TURN THE RH HEADLIGHT BACK ON. THE RH (PASSENGER) HEADLIGHT WILL NOT TURN ON AT ALL NOW.

Exterior Lighting
Filed Aug 29, 201385,000 milesAL

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE STOPPING THE VEHICLE, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Unknown or Other
Filed Aug 26, 2013140,000 milesDC

DRIVERS SIDE OPTIONAL ALL-RUBBER FLOOR MATTES HAVE DEFECT OF WORKMANSHIP OR DESIGN WHICH CAUSES EYELET FOR LEFT HAND FLOOR MATTE HOOK TO BECOME TORN STRETCHING THE HOLE OUT/BREAKING THE HOLE AND SHIFTING THE FRONT EDGE OF FLOOR MATTE TOWARDS THE ACCELERATOR PEDAL.

Electrical System
Filed Aug 24, 2013CA

TOYOTA SOLD ME A BRAND NEW PRIUS WITH A HEADLAMP NOT WORKING. AFTER I SIGNED ALL THE PURCHASE PAPERS, THEY POINTED OUT THAT THE RIGHT HEADLAMP WAS NOT WORKING AND TOLD ME THAT IT WAS ALRIGHT TO DRIVE HOME AND RETURN THE NEXT DAYS FOR REPAIR. AFTER FOUR OR FIVE TRIPS TO THE TOYOTA SERVICE DEPARTMENT, THEY REPLACED THE DEFECTIVE CONTROL UNIT. AT A LATER DATE WHEN THE CAR HAD ABOUT 50,000 MILES, I WAS DRIVING ON A FREEWAY FROM LOS ANGELES TO MENIFEE, CA, AT NIGHT IN THE HOV LANE. I SEEMED TO HAVE DIFFICULTY SEEING THE ROAD AND THOUGHT SOMETHING WAS WRONG WITH MY EYES. SO I SWITCHED LANES TO THE SLOW LANE WHERE, WITH LESS GLARE FROM THE ONCOMING CARS, I REALIZED THAT BOTH HEADLAMPS WERE NOT WORKING. THIS WAS A DANGEROUS SITUATION ON THE HIGH SPEED CROWDED FREEWAY, SO I PULLED OFF THE ROAD AT THE NEXT EXIT. TOYOTA REPLACED THE HEADLAMPS, AND I WAS COMPENSATED FOR THE COST OF REPAIR UPON THE OUTCOME OF A CLASS ACTION LAWSUIT. RECENTLY I NOTICED THAT THE HEADLAMPS WERE FAILING AGAIN AT AROUND 115,000 MILES. IMMEDIATELY I HAD TOYOTA REPAIR BOTH HEADLAMPS, AS I DIDN'T WANT TO EXPERIENCE THE HAZARD OF BOTH HEADLAMPS FAILING AGAIN. FROM MY PERSONAL EXPERIENCES, THERE IS A DANGEROUS DESIGN FLAW IN THE PRIUS THAT MUST BE ADDRESSED ESPECIALLY BEFORE BOTH HEADLAMPS FAIL AGAIN. I AM CONCERNED THE NEXT TIME THE HEADLAMPS FAIL I WILL HAVE NO ADVANCED SYMPTOMS AND BOTH MIGHT FAIL AGAIN SIMULTANEOUSLY WHILE I'M ON THE ROAD AT NIGHT. *TR

Electrical System
Filed Aug 22, 201357,000 milesNC

I PURCHASED MY 07 PRIUS FROM A DEALERSHIP IN SEPTEMBER OF 2012. THERE WAS ONLY 1 PREVIOUS OWNER & AT THAT TIME MY CAR'S MILEAGE WAS AROUND 55K. I COMMUTE 1 HR AND 20 MINUTES TO WORK (ONE WAY) & MY FIRST INCIDENT OCCURRED AFTER DROPPING MY SON OFF AT DAYCARE EARLY IN THE MORNING, ALMOST A MONTH AFTER PURCHASING MY CAR. I NOTICED MY RIGHT HEADLIGHT WAS OUT. WHEN I GOT INTO MY CAR, I TURNED THE HEADLIGHTS OFF AND BACK ON. BOTH MY HEADLIGHTS CAME BACK ON SO I DIDN'T THINK TWICE ABOUT IT. AFTERWARDS, ALMOST EVERY MONTH I NOTICED MY RIGHT HEADLIGHT TURNED OFF, WHICH STARTED TO CONCERN ME, BUT AFTER GETTING QUOTES ON HOW MUCH THE REPAIRS WOULD BE I KNEW IT WOULD TAKE SOME TIME FOR ME TO BUDGET THE COSTS INTO MY MONTHLY EXPENSES. AFTER ANOTHER MONTH OR SO, I FOUND MYSELF DRIVING ON HIGHWAY 55 WESTBOUND (CARY, NC) AT AROUND 9PM AT NIGHT & BOTH OF MY HEADLIGHTS SUDDENLY SHUT OFF. HIGHWAY 55 DOES NOT HAVE MUCH LIGHTING IN THE FIRST PLACE & I AM VERY LUCKY THAT MY 2 YEAR OLD SON WAS NOT WITH ME. I PANICKED BUT QUICKLY TURNED MY HEADLIGHTS OFF & ON AGAIN. FORTUNATELY, THEY TURNED BACK ON. NOW ALMOST EVERY MONTH, & ASIDE FROM ONE OF MY HEADLIGHTS FAILING NEARLY EVERY 2 DAYS, BOTH OF MY HEADLIGHTS RANDOMLY SHUT OFF. IN FACT, MY HEADLIGHTS SHUT OFF AGAIN THIS MORNING AT AROUND 5:45AM DURING MY COMMUTE TO WORK ON HIGHWAY 55. I DID SOME RESEARCH BUT FOUND TOYOTA HAS ONLY AGREED TO PAY FOR REPAIRS FOR '04-'09 MODELS (WITH THE SAME HID HEADLIGHT ISSUE) THROUGH THE EARLIER OF 5 YEARS WARRANTY AND

Unknown or Other
Filed Aug 20, 2013DC

RUBBERIZED FLOOR MATS FOR CAR DRIVERS SIDE HAVE FLAWS IN WORKMANSHIP SO THAT THEY TEAR WHERE THE RETENTION HOOK IS ON LEFT SIDE. THE EFFECT IS THE MATTE COMES LOOSE AND JAMS THE ACCELERATOR PEDAL. EVEN THOUGH THIS IS SIMILAR TO PREVIOUS FLOOR MATTE RECALLS ON THIS MODEL, THE DEALERSHIP WILL NOT HONOR THE RUBBERIZED MATTES WITH THESE FLAWS UNDER THE PREVIOUS RECALL. ANOTHER RECALL LOOKS TO BE IN ORDER FOR THIS SAME KIND OF PROBLEM AGAIN.

Structure › Body
Filed Aug 14, 201363,000 milesIN

REAR HATCH LATCH RELEASE BUTTON IS RUBBER. IT HAS DETERIORATED RELEASING BLACK SUBSTANCE ONTO FINGERS, IT IS STICKY AND BUTTON DOES NOT RELEASE AS WELL AS BEFORE. *TR

Electrical System
Filed Aug 13, 2013110,000 milesCA

PASSENGER-SIDE HIGH INTENSITY HEADLIGHT STARTED INTERMITTENTLY FAILING. THE LIGHT GOES OUT RANDOMLY AND UNEXPECTEDLY. TURNING BOTH HEADLIGHTS OFF AND BACK ON AGAIN TEMPORARILY FIXES THE ISSUE. *TR

Electrical System
Filed Aug 9, 2013138,528 milesVA

AFTER TAKING THE VEHICLE IN FOR A RECALL FOR A STEERING COLUMN ISSUE, 3 OF THE BUTTONS ON THE STEERING COLUMN FAIL TO OPERATE ONCE THE RECALL REPAIR WAS COMPLETE. THE DEALER SAYS IT'S AN ISSUE WITH THE CLOCKSPRING CABLE AND ARE NOT WILLING TO REPAIR IT AT NO COST. *TR

Structure › Body
Filed Aug 7, 201360,000 milesCA

I CANNOT OPEN THE HATCH OF MY PRIUS. THIS IS A MAJOR SAFETY CONCERN. IN ALL PRIUS BASE MODELS THAT I KNOW OF THE HANDLE LITERALLY MELTS OFF OF THE CAR MAKING IT IMPOSSIBLE TO OPEN THE HATCH. THIS IS A SERIOUS ISSUE IN THE CASE OF AN EMERGENCY. THE DEALERSHIP CHARGES UP TO $300.00 TO FIX THIS ISSUE WHEN IT IS QUITE OBVIOUS IT SHOULD BE A RECALL. IT IS COMPLETELY INSANE THAT THEY ARE MAKING PRIUS OWNERS PAY THIS AND ARE MAKING AN INSANE AMOUNT OF MONEY OFF OF ITS CONSUMERS WHEN WE WERE SOLD A FAULTY PART. *TR

Exterior Lighting
Filed Aug 4, 2013TX

MY PASSENGER HEADLIGHT WENT OUT AFTER REPLACING IT 6 MONTHS PRIOR. I AM AWARE NOW THAT OTHER PRIUS OWNERS HAVE SIMILAR ISSUES WITH HEADLIGHTS. *TR

Latches/Locks/Linkages
Filed Aug 1, 2013CA

THE BACK LATCH OF MY 2007 TOYOTA PRIUS HAS DEGRADED ("MELTED" ALMOST). IT NO LONGER FUNCTIONS PROPERLY, AND I AM UNABLE TO OPEN THE BACK HATCH DOOR EASILY. SOMETIMES IT REQUIRES CONSIDERABLE EFFORT AND PERSEVERANCE TO GET IT OPEN. I AM CONCERNED THAT IN THE CASE OF AN EMERGENCY, I WILL NOT BE ABLE TO GET THE DOOR OPEN. THIS IS A MAJOR CAUSE FOR CONCERN AND IT IS A SERIOUS SAFETY HAZARD. *TR

Electrical System
Filed Aug 1, 201377,858 milesMI

AFTER SHORT PERIOD OF SERVICING A RECALL ON STEERING EXTENSION SHAFT #C0T, SOME OF STEERING WHEEL BUTTONS STOPPED FUNCTIONING DUE TO DAMAGES TO CLOCK-SPRING CABLE. THE DEALERSHIP DON'T WANT TO ADMIT THEIR TECHNICIAN FAULT FAILING TO REALIGN THE STEERING WHEEL TO CENTER POSITION. MANY OF PRIUS SECOND GENERATION HYBRID OWNERS BEEN RECALLED HAVE THIS ISSUE AFTER FIXING THE SHAFT. IS THE DAMAGED SPRING CABLES ALREADY WERE OR DUE TO LACK OF EXPERTISE? *TR

Structure › Body › Hatchback/Liftgate › Hinge and Attachments
Filed Jul 22, 2013120,000 milesCA

THE RUBBER COVER ON THE HATCH RELEASE HANDLE (THE EXTERIOR HANDLE OF THE REAR HATCH) ON MY 2007 TOYOTA PRIUS HAS MELTED MAKING IT DIFFICULT TO OPEN THE REAR HATCH. I CAN BEST DESCRIBE IT AS BEING A VISCOUS BLACK GLOB LIKE ROOFING TAR. THE VEHICLE'S SMART KEY LOCKING SYSTEM HAS ALSO BEEN AFFECTED BY THE MELTED SWITCH. IT NOW TAKES SEVERAL SECONDS TO FIND THE SENSOR DUE TO A LOSS IN SENSITIVITY IN THE SWITCH, CAUSED BY THE MELTING OF THE RUBBER COVER. I THOUGHT THAT THIS MIGHT BE A SINGULAR ISSUE, BUT HAVE READ NUMEROUS COMPLAINTS ONLINE FROM OTHER CAR OWNERS. FROM A SAFETY PERSPECTIVE, THIS MEANS YOU CAN EXPERIENCE EXTREME DIFFICULTY OPENING THE REAR HATCH (A LIFE SAFETY ACCESS POINT) TO ME, THIS IS BOTH A SERIOUS LIFE SAFETY ISSUE AND A SERIOUS QUALITY DEFECT THAT TOYOTA IS OPTING TO IGNORE AND ONLY FIXING ON VEHICLES WITH EXTENDED WARRANTIES, SINCE THE FAILURE APPEARS TO OCCUR AT AROUND THE 3 YEAR MARK (IE AFTER 3 YEARS OF EXPOSURE TO THE HEAT). I THINK A DOOR HANDLE OR HATCH HANDLE SHOULD BE MADE TO LAST MORE THAN 3 YEARS. THANK YOU FOR YOUR ASSISTANCE. *TR

Exterior Lighting
Filed Jul 15, 201375,000 milesCA

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY. THE CONTACT STATED THAT AFTER TURNING THE HEADLIGHT SWITCH OFF AND BACK ON, THE HEADLIGHTS FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE HEADLIGHTS WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR

Exterior Lighting
Filed Jul 15, 2013FL

DRIVER SIDE HEADLIGHT, KEEPS GOING OUT.SWITCH OFF THE LIGHTS THEN BACK ON IT WORKS FOR A LITTLE WHILE, BUT STILLS GO OUT. *TR

Engine
Filed Jul 11, 201363,145 milesNY

WHILE TRAVELING ON THE HIGHWAY AT 55 MPH, THE POWER WAS LOST AND THE ACCELERATOR DID NOT RESPOND TO BEING DEPRESSED. THE CAR WAS STEERED FROM THE MIDDLE LANE ON A THREE LANE HIGHWAY TO GRADUALLY COAST INTO THE SAFETY LANE OFF THE HIGHWAY WHERE THE BRAKE WAS USED TO STOP THE VEHICLE. THE POWER BUTTON WAS THEN DEPRESSED AND THE ENGINE RESTARTED AND WE REENTERED THE HIGHWAY. THIS WAS THE ONLY SUCH INCIDENT IN SEVEN YEARS OF OWNERSHIP OF THIS VEHICLE. THIS INCIDENT HAS NOT RECURRED. *TR

Electrical System
Filed Jul 10, 2013137,186 milesAZ

RIGHT HEADLIGHT FLICKERS WHEN STARTING CAR, THEN GOES OUT INTERMITTENTLY. KNOWN ISSUE WITH 2005-2007 PRIUS. *TR

Structure › Body
Filed Jul 10, 2013VA

THE RUBBER ON MY TRUNK RELEASE HAS TURNED TO A TARRY MESS MAKING IT VERY DIFFICULT TO OPEN AND LEAVING BLACK TAR ALL OVER MY FINGERS. WHEN THE RELEASE DOES NOT WORK, I HAVE PULL OUT MY KEYS TO PRESS THE UNLOCK BUTTON OR OPEN THE CAR TO PRESS THE UNLOCK BUTTON WHICH SOMETIMES RELEASES IT BUT NOT ALWAYS. I OPT NOT TO USE MY TRUNK BECAUSE IT IS SO TERRIBLY INCONVENIENT AND FRUSTRATING NOW, ESPECIALLY WHEN I AM JUGGLING PACKAGES AND/OR KIDS. I AM TERRIBLY DISAPPOINTED THAT TOYOTA IS NOT TAKING OWNERSHIP OF THIS PROBLEM AS I SEE MANY POSTS DEALING WITH THIS VERY SAME ISSUE. *TR

Exterior Lighting
Filed Jul 8, 201379,000 milesAZ

I HAVE PREVIOUSLY FILED A COMPLAINT REGARDING THIS VEHICLE # 10520690. NOW THIS VEHICLE CAN NO LONGER BE DRIVEN AT NIGHT AS BOTH HEADLIGHTS GO OUT WHILE DRIVING. THIS IS EXTREMELY UNSAFE AND SCARY. IF THIS WERE THE ONLY VEHICLE I HAD TO DRIVE I WOULD HAVE A REAL PROBLEM BECAUSE I CAN NOT TRUST TO DRIVE IT AFTER SUNSET. TOYOTA NEEDS TO FIX THIS PROBLEM! *TR

Structure › Body
Filed Jun 27, 201345,000 milesFL

THE MATERIAL IN THE TRUNK DOOR HANDLE IS DISSOLVING AND OR DISINTEGRATING. I RECENTLY RESEARCHED THE DEFECT ON THE INTERNET AND OBSERVED WHAT I WAS EXPERIENCING HAS BEEN PREVIOUSLY DOCUMENTED IN OTHER COMPLAINTS. IN A RECENT VISIT TO A TOYOTA SERVICE CENTER FOR ROUTINE MAINTENANCE I PRESENTED WHAT WAS HAPPENING AND WAS TOLD THE VEHICLE REPAIR WAS OUT OF THE WARRANTY PERIOD AND THERE WOULD BE A CHARGE IF I WANTED THE REPAIR. THE CHARGE IMO WAS EXCESSIVE FOR SOMETHING THAT IMO WAS A BUILT IN DEFECT AND DESERVES A RECALL. *TR

Power Train
Filed Jun 26, 2013140,000 milesNY

PRIUS SHIFTED ITSELF OUT OF GEAR. I PUT THE CAR INTO 'DRIVE', IT SHIFTED ITSELF INTO NEUTRAL. I PUT THE CAR IN 'REVERSE', IT SHIFTED ITSELF INTO 'NEUTRAL'. I TURNED THE CAR OFF AND ON SEVERAL TIMES AND FINALLY GOT IT TO STAY IN 'REVERSE', BUT EVERY TIME I TRIED TO GET THE CAR INTO 'DRIVE', IT SHIFTED BACK INTO 'NEUTRAL'. THIS IS A SERIOUS SAFELY RISK. I'VE RESTARTED SEVERAL TIMES AND STILL CAN'T GET THE CAR TO STAY IN DRIVE. THERE HAVE BEEN A FEW WEIRD INCIDENTS BEFORE - I.E., START THE CAR, PUT IT INTO 'DRIVE' AND IT GOES INTO 'REVERSE', BUT I ATTRIBUTED THIS TO AN ERROR ON MY PART. AFTER TODAY, HOWEVER, THESE ISSUES ARE CLEARLY A PROBLEM WITH THE CAR, AND NOW I BELIEVE THE PRIOR INCIDENTS ARE RELATED. *TR

Service Brakes
Filed Jun 24, 20135 milesMD

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THE BRAKES SEIZED WHENEVER IT RAINED. WHEN THE BRAKES SEIZED EXCESSIVELY IT CAUSED THEM TO LEAN FORWARD TOWARDS THE WINDSHIELD. THE CONTACT TOOK THE VEHICLE TO THE DEALER, BUT THEY WERE UNABLE TO DETERMINE WHAT CAUSED THE FAILURE TO OCCUR. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 65,000. *TR

Exterior Lighting
Filed Jun 24, 201383,000 milesCT

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, BOTH HEAD LIGHTS FAILED. THE CONTACT WAS ABLE TO TURN THE LIGHTS BACK ON ONCE ACTIVATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 83,000.

Exterior Lighting
Filed Jun 19, 201370,000 milesAZ

THE DRIVERS SIDE HEADLIGHT GOES OUT FOR NO APPARENT REASON. THE HEADLIGHT WILL COME BACK ON IF YOU SHUT OFF THE LIGHTS AND TURN THEM BACK ON. THIS IS DANGEROUS AND A KNOWN PROBLEM BY THE MANUFACTURER AND NOTHING IS BEING DONE TO FIX IT. *TR

Engine
Filed Jun 6, 201356,000 milesMO

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 72 MPH, A BRIGHT RED EXCLAMATION POINT ICON ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 56,000.

Electrical System
Filed Jun 6, 201362,461 milesNY

BOTH HEADLIGHTS WENT OUT WITHOUT WARNING. THIS HAS RECURRED NUMEROUS TIMES SINCE THEN, ALSO WITH TAILLIGHTS. I'VE BEEN PULLED OVER 4 TIMES BY POLICE FOR LIGHTS OUT. NEXT DAY, THEY'RE FINE, OR A DIFFERENT LIGHT IS OUT.VERY DANGEROUS AND SCARY, AS WE LIVE IN A RURAL AREA WITH WINDY ROADS AND NO STREET LIGHTS. *TR

Steering
Filed Jun 5, 201332,000 milesFL

LOSS OF POWER STEERING ASSIST THAT CAUSED THE VEHICLE TO BECOME DIFFICULT TO KEEP IN THE PROPER LANE OF TRAFFIC. THE POWER STEERING ASSIST LOSS REMAINED AT ALL SPEEDS INCLUDING STANDING STILL AT A TRAFFIC LIGHT. THE TOYOTA DEALER CHECKED THE STEERING AND "RESET" THE STEERING COMPUTER AND TORQUE SENSOR WHICH RETURNED THE STEERING TO NORMAL. SEVERAL WEEKS LATER WHILE DRIVING ON THE INTERSTATE THE LOSS OF POWER ASSIST RETURNED. THE CAR WAS BROUGHT BACK TO THE TOYOTA DEALER AND THE SAME PROCEDURE OF "RESETTING" THE STEERING COMPUTER WAS PERFORMED. THE VEHICLE'S STEERING WENT BACK TO NORMAL AGAIN ! THE DEALER STATED "NO" FAULT CODES WERE EVER PRESENT, AND TOYOTA DENIED HAVING AN ISSUE WITH THE 2007 STEERING SYSTEM. I BELIEVE THE STEERING COMPUTER DOES NOT PROPERLY STORE THE TORQUE SENSOR ZERO POINT, THUS SHOULD BE REPLACED. THE TOYOTA DEALER DISAGREED AND TOLD ME NOT TO WORRY ABOUT IT BECAUSE THE VEHICLE'S STEERING WAS IN PERFECT OPERATING CONDITION. MY CONCERN IS THE STEERING WILL LOCK UP OR DO SOMETHING TERRIBLE AND CAUSE A SERIOUS ACCIDENT ! *TR

Vehicle Speed ControlCrash
Filed May 29, 2013125,000 milesMD

AT APPROXIMATELY 11:20 AM, I WAS WAITING TO HAVE MY CAR WASHED AT A DRIVE THROUGH CAR WASH. A CHEVROLET PICKUP TRUCK HAD COMPLETED BEING WASHED AND WAS STOPPED AT THE EXIT. THE GREEN LIGHT CAME ON AT THE START OF THE CAR WASH FOR ME TO PROCEED. I MOVED FORWARD WHEN SUDDENLY THE CAR LURCHED FORWARD AT WHAT SEEMED TO BE TOP SPEED. I JAMMED MY FOOT OF THE BRAKE PEDAL AND HELD IT DOWN BUT THE CAR CONTINUED SPEEDING. I EASED THE CAR INTO THE LEFT SIDE WALL OF THE CAR WASH TO SLOW DOWN THE MOMENTUM, BUT TO NO AVAIL. I CRASHED INTO THE BACK OF THE TRUCK. THE HOOD OF THE PRIUS WENT UNDER THE TRUCK REAR BUMPER. THE AIR BAGS DID NOT DEPLOY. THE PRIUS HAS BEEN DECLARED AT TOTAL LOSS. *TR THE CONSUMER STATED NEITHER THE LETTER FROM TOYOTA NOR THE BOSCH REPORT INDICATED AN EXAMINATION OF AN ELECTRONIC ACCELERATION SYSTEM. UPDATED 04/28/14

Structure › Body
Filed May 25, 2013TX

WITHIN THE HANDLE FOR THE REAR HATCH OF THE 2007 PRIUS THERE IS A STRIP OF RUBBER WHICH I ASSUME IS TO PREVENT MOISTURE FROM PENETRATING INTO THE INTERIOR COMPONENTS AND IT MAY ALSO SHIELD SOME ELECTRICAL WIRING. THIS PIECE OF RUBBER IS BECOMING SOFT AND MELTING. WHENEVER WE OPEN THE HATCH, OUR FINGERS AND HANDS ARE STAINED WITH A BLACK GOOEY SUBSTANCE THAT'S DIFFICULT TO REMOVE FROM OUR HANDS. THIS HAS BEEN A PROBLEM EVER SINCE WE PURCHASED THE VEHICLE IN 2011. IT SEEMS TO ME THAT A BODY PART SHOULD LAST MORE THAN 4 YRS AND SINCE WE PURCHASED USED, IT MAY HAVE ALREADY BEEN GOOEY BEFORE WE PURCHASED. *TR

Air BagsCrash1 injured
Filed May 23, 201356,000 milesCA

TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE SITTING AT A STOP SIGN, THE VEHICLE WAS CRASHED INTO FROM THE REAR. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL FOR TREATMENT OF A FRACTURED CLAVICLE. THE VEHICLE WAS DESTROYED AND TOWED FROM THE SCENE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A POLICE REPORT WAS NOT FILED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 56,000. *TR

Electrical System
Filed May 21, 2013101,614 milesUT

BOTH FRONT HEAD LAMPS SHUTOFF AT THE SAME TIME WHILE MOVING AT ABOUT 25 MPH. TURNING OFF THE HEAD LAMP SWITCH AND TURNING THE SWITCH BACK ON RESTORED THE LIGHTS. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2007 Toyota Prius → · Every Prius year → · How the figures are calculated →