TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE FRONT TIRES WERE PREMATURELY WEARING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS NOT A PROBLEM WITH THE TIRES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 500.
2009 Toyota Matrix complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →
2009 TOYOTA MATRIX. CONSUMER WRITES IN REGARDS TO SAFETY AND OPERATIONAL ISSUES WITH VEHICLE AND SEEKS TO RETURN VEHICLE FOR REFUND OF THE PURCHASE PRICE. *SMD THE CONSUMER STATED SHE HAS EXPERIENCED SEVERAL NEAR ACCIDENTS BECAUSE OF THE INABILITY TO SEE ONCOMING VEHICLES APPROACHING FROM THE LEFT AND TRAFFIC (PARTICULARLY PEDESTRIAN TRAFFIC) BLOCKED COMPLETELY FROM HER VIEW ON THE RIGHT BY THE LARGE SIDE MIRRORS. ADDITIONALLY, BACKING UP AND DETECTING APPROACHING VEHICLES FROM BEHIND CREATED AN ISSUE, BECAUSE THE PILLARS BY THE REAR WINDOW BLOCKED HER VIEW. IN ADDITION, THE VEHICLE MADE A GRINDING SOUND WHILE IDLING, AND THE UNDER MOUNT SOUNDED AS THOUGH THERE WAS A METAL GRINDING ON METAL.
A NOISE STARTED TO COME FROM THE ENGINE. AS DROVE, NOISE GOT LOUDER, CAR MAKE A BREAKING NOISE, THEN COOLANT BEGAN TO LEAK FROM THE WATER PUMP AREA. *TR
ALTERNATOR NEEDED TO BE REPLACE. *TR
MY DAUGHTER WAS DRIVING HOME ON A SNOWY NIGHT AND SUDDENLY THE BRAKES BECAME UNRESPONSIVE, THE ABS AND BRAKE LIGHTS CAME ON, AND LUCKILY SHE DIDN'T NEED TO COME TO A FULL STOP AT THAT TIME. AFTER THAT THE BRAKES WORKED FOR THE REST OF THE DRIVE HOME, BUT WERE SPONGY AND SHE NEEDED TO GIVE ADDITIONAL TIME TO STOP. TOYOTA ISSUED A TSB-0205-09 ON 7/6/2009 ABOUT THIS - C0215. WE SPENT 671.10 TO REPAIR THE REAR LEFT AND THE MECHANIC SAID WE WILL MOST LIKELY NEED TO DO THE REAR RIGHT IN THE FUTURE. I CALLED TOYOTA REIMBURSEMENT DEPT. ABOUT THIS AND THEY SAID THEY WOULD DO NOTHING SINCE IT'S OUT OF THE WARRANTY PERIOD OF 36K. THEY SAID IT'S NOT A SAFETY ISSUE AS WELL. MY POINT TO THEM WAS HOW CAN YOU ISSUE A TSB IN 2009 ON A 2009 MODEL AND NOT BACK THIS PROBLEM UP FOR THE LIFE OF THE CAR? THEY KNOW THE SENSOR IS GOING TO GO BAD MOST LIKELY, IT COULD CAUSE A SERIOUS SAFETY ISSUE, BUT NO RECALL WAS EVER ISSUED. THIS IS A DANGEROUS BUSINESS PRACTICE! WE ALREADY HAD 2 RECALLS (FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDAL AND ACCELERATOR PEDAL REINFORCEMENT BAR) ON THIS VEHICLE. THIS NEEDS TO BE ADDRESSED AND THE CONSUMER SHOULDN'T NEED TO BEAR THE COST! *TR
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SMOKE STARTED TO EMIT FROM THE ENGINE COMPARTMENT AND ALL OF THE WARNING LAMPS ILLUMINATED. THE BRAKES ALSO FAILED TO ENGAGE WHEN DEPRESSED. THE CONTACT MENTIONED THAT SHE HAD TO ENGAGE THE EMERGENCY BREAK IN ORDER TO STOP THE VEHICLE. THREE MINUTES LATER, THE VEHICLE HAD BECOME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DECIDED TO HAVE THE VEHICLE INSPECTED BY AN ENGINEER IN ORDER TO DETERMINE WHAT CAUSES THE FIRE. THE FAILURE AND THE CURRENT MILEAGE WAS 25,000.
2009 MATRIX XRS CERTIFIED VEHICLE PURCHASED WITH 33,000 MILES AROUND 2010, CURRENTLY 48,000 MILES AND HAS 5 YR, 100,000 MILE EXTENDED WARRANTY. THIS VEHICLE IS DIFFICULT TO DRIVE ON THE HIGHWAY. THE VEHICLE WANDERS INTO THE LEFT OR RIGHT LANES AND DRIVER MUST FIGHT TO KEEP THE VEHICLE IN A STRAIGHT LINE. THE LOCAL CHANTILLY TOYOTA DEALERSHIP DENIES THE ISSUE AND ANY TSB. THE STEERING ON THIS VEHICLE IS DANGEROUS AND WARRANTS FURTHER REVIEW BY NTSB IF TOYOTA CONTINUES TO STONEWALL ITS CUSTOMERS REGARDING SAFETY ISSUES. I WILL FOLLOW UP WITH TOYOTA NATIONAL. *TR
INVESTIGATION RESULTS OF REPORT#-426903 GIVEN 2/12 OF UNINTENDED ACCELER: WAS INVESTIGATED BY SPX CORP. INVESTIGATOR HIRED FROM TOYOTA. AT MY APT. SETTING, IN MY RESERVED PARKING SPOT BECAUSE CAR COULD NOT BE DRIVEN DUE TO SEVERE FRONT END DAMAGE. I WAS GIVEN A MEMORY STICK WITH EDR DOWNLOAD INFO., TELLING ME TOYOTA WILL RESPOND. 22 PDF PAGES, 19 WERE BIZARRE MATH EQUATIONS, NEVER TO BE UNDERSTOOD. MY EVENT SHOWED WHEN IGNITION TURNED ON ENGINE AT 1600RPM, TO 800RPM, AS I BEGAN TO MOVE, THEN WENT TO 2000RPM, IN LESS THEN 60 SECONDS, WITHIN A SMALL LANE, PLUNGING ME INTO BRICK WALL. LETTER FROM TOYOTA ADMINISTRATOR SAID NO FAULTS WERE FOUND, SORRY CANNOT BE OF ASSISTANCE. IN THE 3RD PARAGRAPH WAS FALSE INFO. RE: EXTENSIVE TEST DRIVE DONE TO TEST BRAKES, ETC. EVERYTHING WORKING WELL. I CALLED HIS DIRECT # LEAVING A MESSAGE IN REGARD TO I HAD SERIOUS QUESTIONS "TEST DRIVE"? LEAVING MY NAME & #. HE CALLED NEXT DAY TO APOLOGIZE, "I MISSTATED THE TEST DRIVE", AT THE SERVICE CENTER IT WAS DRIVEN A SHORT DISTANCE, I SAID SERVICE CENTER? TM- YES!, I SAID STREET OUTSIDE MY APT. DOOR? TM- YES!. THEN SAID PARKING LOT? TM- WITH HESITATION, YES! ASKED IF HE WAS SURE OF THE OUTCOME, YES! NEXT DAY VIA FAX I WROTE TO HIM TELLING HIM THAT HE MADE MANY MISSTATEMENTS! THERE IS NO STREET BY MY APT., CAR NEVER WENT TO A SERVICE CENTER, HAVE LO JACK TELLING ME THE CAR WAS NEVER MOVED SINCE COLLISION.WHICH I KNEW SINCE FRAME IS SEVERELY BENT, BUMPER RESTS ON GROUND, ALL OIL LEAKED OUT. IF THIS IS HO
ON APRIL L9, 2008 WITH 2788 MILES ON MY NEW CAR THE FRONT TIRE WENT SOFT AND WHEN TAKEN TO DUNN TIRE THEY TOLD ME THE TIRE WAS DEFECTIVE. I WAS NATURALLY UPSET WITH SO FEW MILES BUT PUT A NEW ONE ON WHICH COST ME $L61. A FEW WEEKS AGO, MY CAR WAS PULLING TO THE RIGHT AND THE MECHANIC AT MONRO MUFFLER TOLD ME I HAD A "BAD TIRE" AND WOULD HAVE TO REPLACE BOTH FRONT TIRES ($408) I COULD NOT AFFORD IT AND CALLED GOODYEAR WHO TOLD ME THEY WOULD CHECK IT OUT AND PERHAPS REPLACE THE TIRES. AFTER TWO WEEKS I CALLED AGAIN AS NOTHING WAS DONE AND I FEEL I AM DRIVING ON UNSAFE TIRES AS NOW IT PULLS TO THE LEFT. MY CONTENTION IS THAT DEFECTIVE GOODYEAR TIRES WERE ON MY CAR WHEN PURCHASED. THEY ARE EAGLERS-A SPORT TIRES. I DO NOT KNOW IF GOODYEAR WILL OFFER TO REPLACE THEM OR NOT BUT FEEL THERE IS A SAFETY ISSUE INVOLVED HERE AND I SHOULD NOT BE RESPONSIBLE FOR REPLACING 3 TIRES ON A CAR THAT AT THE TIME OF THE LAST TIRRE CHECK HAD L5,701 MILES ON IT. I KNOW GOODYEAR RECALLED SOME OF THEIR TIRES BUT NOT SURE IF THE ONES ON MY CAR ARE INCLUDED. THINK NOT.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH ON A MOUNTAINOUS ROAD AND UNEXPECTEDLY FELL ASLEEP. THE VEHICLE ROLLED DOWN A RAVINE AND CRASHED INTO TWO TREES AND BOULDERS. THE CONTACT FRACTURED HIS STERNUM AND SUSTAINED BRUISES FROM THE SEAT BELT. A POLICE REPORT WAS FILED OF THE INCIDENT. THE AIR BAGS FAILED TO DEPLOY WITH THE IMPACT AND THE VEHICLE WAS TOWED TO A COLLISION CENTER TO DETERMINE THE SEVERITY OF THE DAMAGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE ENGINE WOULD MAKE A VERY LOUD NOISE, SIMILAR TO THAT OF A DIESEL TRUCK. ONCE THE NOISE CEASED, THE CHECK ENGINE LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL AND THE VEHICLE WOULD STALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS, WHERE THE CONTACT WAS INFORMED THAT THE CRANK SENSOR, FRONT ROTORS, AND COMPUTER ALL EXPERIENCED FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000 AND THE CURRENT MILEAGE WAS 66,000. UPDATED 09/28/2011 *LN
WE ARE A FIRST TIME CUSTOMER OF TOYOTA VEHICLE. WE BOUGHT A 2009 TOYOTA MATRIX S AWD (VIN: [XXX]) WITH 22K MILES FROM CALDWELL TOYOTA IN JULY 2010. THE CAR NOW HAS 26K MILES AND ALL BRAKES ARE BROKEN. THE CAR IS USED ON A DAILY BASIS BUT FOR VERY CLOSE DISTANCE. THE CAR WAS SUPPOSED TO BE CERTIFIED AND FULLY SERVICED AND REPAIRED BY THE DEALER WHEN WE BOUGHT IT. THERE HAS BEEN LESS THAN 1 YEAR AND 4K MILES ON THE CAR SINCE WE BOUGHT IT FROM THE CALDWELL TOYOTA. WE FEEL STRONGLY THERE IS A QUALITY ISSUE WITH THE CAR AND WOULD LIKE TO HAVE IT EXAMINED AND REPAIRED WITH NO CHARGES TO US. BUT BOTH THE DEALER AND TOYOTA REFUSED TO DO SO. WE WOULD LIKE TO JUST HAVE A WRITTEN RECORD OF THIS ISSUE IN CASE THERE ARE MORE AND MORE FATAL ISSUES WITH THIS CAR. *TR
WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED AND TRAVELING IN THE RIGHT LANE ON AN INTERSTATE, I APPLIED THE BRAKES TO SLOW DOWN FROM 65 TO 55 AS I APPROACHED A TRUCK IN FRONT OF ME. THIS WAS DONE TO ALLOW A CAR IN THE PASSING LANE TO PASS ME. WHEN THAT CAR HAD PASSED, I RELEASED THE BREAK TO PASS THE TRUCK AHEAD OF ME AFTER HAVING HAD THE BREAK APPLIED FOR 5 OR 6 SECONDS (FAR LONGER THAN NECESSARY FOR THE CRUISE CONTROL TO HAVE SHUT OFF.). WHEN I RELEASED THE BREAK, THE CRUISE CONTROL RE-INITIATED ITSELF AND THE VEHICLE RETURNED TO 65 MPH WITHOUT MY TOUCHING ANY FURTHER PEDALS. MY FEET WERE ON THE FLOOR AND THERE WERE NO FLOOR MATS NEAR THE PEDALS. THE CRUISE CONTROL ALONE WAS ACCELERATING THE CAR. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE POWER STEERING FAILED WITHOUT WARNING IMMEDIATELY AFTER THE VEHICLE WAS STARTED. THE STEERING LIGHT ILLUMINATED AND THE STEERING WHEEL WAS VERY HARD TO TURN TO THE LEFT OR RIGHT. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER; HOWEVER, WHEN HE MADE A LEFT OR RIGHT TURN, IT WAS VERY DIFFICULT. THE CONTACT HAD TO USE THE OUTER LANE TO SAFELY MAKE A TURN. THE DEALER TOLD THE CONTACT THAT THE COMPUTERIZED POWER STEERING UNIT FAILED. THE FAILURE AND CURRENT MILEAGE WAS 18,040. UPDATED 05/05/11*LJ THE CONSUMER STATED ON APRIL 8, 2011 THE SAME DEFECTIVE POWER STEERING UNIT WAS PLACED IN THE VEHICLE AND FAILED. UPDATED 11/28/11
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, SHE CAME UPON A LARGE ROAD GRADER. SHE BRAKED TO SLOW DOWN, DISENGAGING THE CRUISE CONTROL. WHEN SHE COULD SAFELY PASS, SHE ACCELERATED QUICKLY TO GET AROUND ANOTHER VEHICLE. AFTER SHE PASSED THE VEHICLE, THE VEHICLE CONTINUED TO ACCELERATE VERY FAST, AFTER SHE REMOVED HER FOOT FROM THE ACCELERATOR AND APPLIED THE BRAKES TO SLOW THE VEHICLE DOWN, IT ACCELERATED OUT OF CONTROL. SHE RESPONDED BY CONTINUOUSLY PRESSING THE BRAKE PEDAL VERY HARD AND SHE ALSO PRESSED THE BUTTON TO TURN OFF THE CRUISE CONTROL. ALTHOUGH THE ENGINE WAS FIGHTING THE BRAKES, SHE MANAGED TO SLOW THE VEHICLE DOWN AND PULLED TO THE SIDE, PUT THE VEHICLE IN NEUTRAL, BUT THE ENGINE CONTINUED TO ROAR. THE CONTACT WAS ABLE TO TURN THE VEHICLE OFF. THE CONTACT INSPECTED THE MAT AND IT WAS NOT IN ANY POSITION TO HOLD THE ACCELERATOR DOWN. THE NEXT DAY, THE VEHICLE WAS INSPECTED, BUT NOTHING WAS FOUND. THE FAILURE AND CURRENT MILEAGE WAS 19,000. UPDATED 04/15/11*LJ UPDATED 11/28/11
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ACCELERATED. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND FELT RESISTANCE TO STOP. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED PER RECALL NHTSA CAMPAIGN ID NUMBER: 10V023000 (VEHICLE SPEED CONTROL:ACCELERATOR PEDAL). THE FAILURE OCCURRED SIX MONTHS AFTER THE RECALL REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER NEEDED TO BE NOTIFIED. THE MANUFACTURER STATED THAT THEY WOULD PERFORM A TEST DRIVE AND CALL BACK TO SCHEDULE THE DATE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
I HAVE A 2009 TOYOTA MATRIX AND IT CONTINUES TO HAVE ISSUES. TOYOTA HAS NEVER SENT NOTIFICATION OF RECALLS AND THIS CAR HAS A FEW. WHEN I BRING IT UP TO THE DEALER THEY ACT AS IF I HAVE NO IDEA WHAT I AM TALKING ABOUT. MY TIRES NEED REPLACEMENT AT 20,000 MILES AND THE BRAKES GRIND WHEN STOPPING EVEN AFTER THEY WERE REPLACED AT THE DEALERS EXPENSE AFTER THEY TOLD ME THERE WAS NOTHING WRONG WITH THEM TWICE! I HAD TO GO BACK TO THE DEALER 3 TIMES AS THE PARTS PEOPLE SENT THE WRONG PARTS TWICE!! THE TIRE WARNING LIGHT IS CONSTANTLY COMING ON EVEN THOUGH I HAVE HAD IT TO THE DEALERSHIP 3 TIMES AND THEY TELL ME NOTHING IS WRONG. I AM TOLD THAT THE CHANGE IN TEMPERATURE MAKES THE LIGHT COME ON. I AM TO THE POINT I AM GOING TO REPLACE THE TIRES AND BE DONE WITH IT. THE LAST THING I NEED IS A TIRE BLOW OUT ON THE INTERSTATE. THE ENGINE GETS SLUGGISH AND BOGS DOWN WHILE ON THE INTERSTATE AND THE INTERIOR FEATURES KEEP HAVING TO BE SLAMMED BACK INTO PLACE BECAUSE THEY COME OUT OF PLACE. I WAS TOLD BY A SALESMAN AT A CAR SHOW THAT IT HAPPENS WITH THE MATRIXS AND THEY DON'T KNOW WHY. EACH TRIP TO THE DEALERSHIP I AM TREATED AS A WOMAN WHO KNOWS NOTHING ABOUT CARS. MY FATHER IS A MECHANIC AND I KNOW MY WAY AROUND A CAR. COBB COUNTY TOYOTA IN KENNESAW, GEORGIA IS THE WORST DEALERSHIP. I AM GOING TO TRY ANOTHER DEALERSHIP OR JUST HEAD TO AN INDEPENDENT. I SAVED FOR 2 YEARS TO BUY IT AND NOW I FEEL VERY UPSET THAT TOYOTA CARES SO LITTLE ABOUT THE CUSTOMER. I UNDERSTAND THERE ARE A FEW MORE RE
2009 TOYOTA MATRIX. CONSUMER STATES PROBLEMS WITH VEHICLE THROTTLE *TGW THE CONSUMER STATED THE THROTTLE WAS OVERLY SENSITIVE UPON THE SLIGHTEST APPLICATION. THE CONSUMER STATED HIS WIFE BARELY AVOIDED AN ACCIDENT, WHEN THE VEHICLE SUDDENLY ACCELERATED. IN ORDER TO GET THE VEHICLE TO STOP, SHE TURNED OFF THE IGNITION. THE CONSUMER STATED THE UNWANTED ACCELERATION HAS OCCURRED ON SEVERAL OCCASIONS.
2009 TOYOTA MATRIX S STALLED WHILE STILL DRIVING, SOMETIMES AT HIGHWAY SPEEDS. BEEN DRIVING FOR ABOUT 30 MINUTES THEN SUDDENLY STALLS AND IS UNABLE TO RESTART. DEALER SAYS THEY CAN'T RECREATE OR FIND PROBLEM. MAY BE SAME PROBLEM WITH 2005-2008 MATRIX. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE TRANSMISSION WOULD NOT ALLOW THE VEHICLE TO FREELY MOVE; IT SEEMED AS IF THE VEHICLE WAS IN THE NEUTRAL POSITION WHILE IT WAS ENGAGED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER STATED THAT ALL THE MODELS HAD THE FEATURE AND THERE WAS NOTHING WRONG WITH THE TRANSMISSION. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO OFFERED NO ASSISTANCE IN THE MATTER. THE CURRENT MILEAGE WAS 10,107. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
I HAVE A 2009 TOYOTA MATRIX THAT HAS MULTIPLE ISSUES INCLUDING A STEERING ISSUE THAT ALMOST CAUSED MY FAMILY THEIR LIFE, NOW I AM BEING TOLD I NEED NEW BRAKES AT 19,800 MILES. THE REAR BRAKES ARE NOT ADJUSTING AT ALL WHICH MAY BE CAUSING THE STEERING ISSUES. CAR IS HAVING INTERMENT ISSUES GOING INTO 1ST AND REVERSE, REPORTED MULTIPLE TIMES, TOYOTA SAYS THEY CANNOT DUPLICATE. CAR IS STILL UNDER WARRANTY. ALSO, ONE TIRE IS WEARING ON ONE SIDE WHICH IS A KNOWN ISSUE. THE STEERING ISSUES HAS BEEN REPORTED ALONG WITH THE ONE TIRE WEARING ISSUE BY OVER 500 PEOPLE BUT TOYOTA WILL NOT RECOGNIZE IT. I AM SCARED TO TAKE MY CAR ON THE INTERSTATE DUE TO THE STEERING ISSUE AND THIS IS A NEW CAR WITH LOW MILES. MY FAMILY IS AT RISK OF BREAK FAILURE, OR WORSE DUE TO THE DEFECTS. WHEN I CALLED TOYOTA,M THEY SAID IF I RIDE MY BREAKS A LOT, THAT COULD BE THE CAUSE. I DO NO SUCH THING. THIS CAR IS ONLY DRIVEN TO WORK AND BACK EVERYDAY AND HAS BEEN SERVICED ON A REGULAR BASIS ONLY BY TOYOTA DEALER IN RIVERGATE. I HAVE ALSO REPORTED DEFECTS IN THE GAS GAUGE. WHEN I FILL THE CAR UP, IT REGISTERS ON EMPTY FOR AT LEAST 2 HOURS BEFORE MOVING TO F. IT DOES NOT HAPPEN EVERY TIME AND SINCE TOYOTA CANNOT SEE IT, THEY SAID THEY CANNOT FIX IT. *TR
STEERING WHEEL PULLS TO THE RIGHT/LEFT. PURCHASED CAR USED FROM TOYOTA DEALER NOTICED THE STEERING PULL DURING TEST DRIVE. DEALER ALIGNED CAR, BUT STILL PULLS TO THE RIGHT & LEFT. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE TRAVELING 40 MPH THE CONTACT NOTICED THAT HIS FOOT HAD SUDDENLY SLIPPED OFF OF THE ACCELERATOR PEDAL. THE FAILURE WAS NOT DIAGNOSED AND 2 WEEKS PRIOR TO THE FAILURE THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE RECALL 10V023000 VEHICLE SPEED CONTROL: ACCELERATOR PEDAL WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 9000.
MY CAR IS A TOYOTA MATRIX S 2009, THIS VEHICLE HAS GIVEN ME PROBLEMS SINCE THE EIGHT MONTHS IT WAS PURCHASED WITH A MILEAGE OF 8000 MILES AT THE TIME OF THE INCIDENT, THE CHECK ENGINE LIGHT, VSC OFF, 4WD AND WARNING SLIP WAS SEIZED WITHOUT REASON, AND THE ENGINE MADE ME A VERY LOUD NOISE, LIKE A BIG TRUCK ENGINE, THIS HAS ALREADY BEEN HAPPENING TO ME FOR 6 CONSECUTIVE TIMES LATELY I HAVE THIS PROBLEM 3 TIMES IN A ROW IN A MONTH, EACH TIME I REPLACED THE CRANK SENSOR AND WATER PUMP, BUT THE PROBLEM PERSISTS, I TRANSPORTED DAILY TO MY CHILD IN THIS CAR AND I AM APPALLED EVERY DAY FEARING AN ACCIDENT, DO NOT WANT THIS CAR BUT NOW I'M IN THE PROCESS OF ARBITRATION RETURN, DO NOT I HAVE CONFIDENCE IN THE TOYOTA CORPORATION, HAS HAD MANY CONCERNS ABOUT SECURITY IN THEIR PRODUCTS. *TR
ONGOING STEERING PROBLEMS ON 2009 MATRIX CAUSE IT TO OVER STEER WHEN CAR HITS BUMPS OR WHEN THERE IS A WIND OF ANY KIND. THE FASTER THE SPEED, THE WORSE THE PROBLEM. IT IS DANGEROUS TO DRIVE IN WINDY CONDITIONS. THE CAR BADLY OVER STEERS AND I AM AFRAID IT WILL ROLL IN WINDY CONDITIONS. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, ENTERING A CIRCLE IN THE ROADWAY, THE BRAKE PEDAL WAS ENGAGED WITH NO POWER RESPONSE. THE VEHICLE WOULD NOT SLOW DOWN AND CRASHED INTO THE PASSENGER SIDE REAR OF THE PROCEEDING VEHICLE. THE VEHICLE CONTINUED TO TRAVEL AND THEN CRASHED INTO THE STAIRWAY OF A HOUSE. THE FRONT DRIVER SIDE TIRE WAS TRAPPED IN BETWEEN THE STAIRWAY AND SIDEWALK. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED FOR THE INCIDENT. THE VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE INSURANCE COMPANY HAD NOT INSPECTED OR DECLARED THE DAMAGES TO THE VEHICLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 11/9/10 UPDATED 11/16/10
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED WHEN SITTING IDLE AT A COMPLETE STOP, THE ENGINE WOULD EXHIBIT AN UNUSUAL INCREASE IN ENGINE RPMS. IN ADDITION, THE CONTACT STATED IF THE BRAKES WERE NOT FIRMLY DEPRESSED WHEN ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES YET THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT WAS UNABLE TO CONFIRM IF THERE WERE ANY RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 3,300.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WITH A SUDDEN INCREASE IN ACCELERATION. THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE CONTINUED TO ACCELERATE AND TRAVELED OFF THE ROADWAY. THE CONTACT STRUCK A REFLECTOR. THE VEHICLE SUSTAINED MODERATE DAMAGES. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZE DEALER AND REMAINED AT THE FACILITY FOR OVER A PERIOD OF TWO AND A HALF MONTHS UNDER AN INVESTIGATION. THE MANUFACTURER HAD AN INDEPENDENT ENGINEER TO PERFORM FURTHER INVESTIGATION REGARDING THE ACCELERATION FAILURE. THE AUTHORIZED DEALER WAS UNABLE TO LOCATE THE PROBLEM AND INFORMED THE CONTACT TO PICK UP THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THEY WOULD NOT COMPENSATE FOR ANY DAMAGES UNTIL THE CAUSE OF FAILURE HAD BEEN DETERMINED. THE CONTACT EXPRESSED CONCERN THAT THE VEHICLE HAD NOT BEEN REPAIRED AND THE DEALERS ADVISEMENT TO RELEASE THE UNSAFE VEHICLE TO HIM. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 11/29/10 *BF UPDATED 12/08/10*JB
S10 APPROPRIATE HANDLING-LETTER FROM REGARDING TOYOTA PROBLEMS *TGW 2009 TOYOTA MATRIX. THE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO VEHICLE SPEED CONTROL. THE CONSUMER STATED HE COMPLAINED IN THE SUMMER OF 2009, THE VEHICLE WAS NOT STOPPING PROPERLY, AND HE FELT AS THOUGH THE VEHICLE WAS ACCELERATING DURING CERTAIN MANEUVERS. BUT, THE DEALER CLAIMED THEY HAD HEARD OF NO SUCH PROBLEM. THE CONSUMER THEN LEARNED OF A RECALL IN FEBURARY 2010 AND WENT TO THE DEALER FOR THE REPAIR. HOWEVER, THE CONSUMER STATED AFTER THE RECALL WAS DONE, HE STILL EXPERIENCED PROBLEMS WITH THE VEHICLE ACCELERATING. *JB
2009 TOYOTA MATRIX STALLS RANDOMLY 3 TO 7 TIMES A DAY. STALLS OCCURRING RANDOMLY WHILE DRIVING, INCLUDING SOME ON HIGHWAYS AND SOME IN INTERSECTIONS. CAR MUST BE TURNED OFF AN PUT INTO PARK OR NEUTRAL IN ORDER TO START CAR BACK UP. *TR
FEBRUARY 09 I WAS DRIVING IN BACK OF A TRUCK AND STAYING FAR IN ADVANCE NOT CLOSE TO THE TRUCK. THE TRUCK WENT TO PUT HIS BRAKES ON AND MY CAR ACCELERATED AND I WENT TO PUT MY BRAKES ON AND THE CAR HIT THE TRUCK FROM THE BACK. *TR
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED WHILE BRAKING AND SLOWING THE VEHICLE TO 5 MPH FOR A TRAFFIC STOP, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO THE REAR OF A TRUCK. THE AIR BAGS DID NOT DEPLOY UPON IMPACT AND THE CONTACT SUSTAINED MINOR UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA RECALL CAMPAIGN ID NUMBER: (10V023000 ) FOR POSSIBLE UNINTENDED ACCELERATION FAILURES IN FEBRUARY 2010. THE CONTACT HAD COMPLAINED ABOUT INCIDENTS OF SUDDEN ABNORMAL ACCELERATION FOLLOWING REPAIRS AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER STATED THERE WERE NO FAILURE IF THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 27,000. 2009 TOYOTA MATRIX. THE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO VEHICLE SPEED CONTROL. THE CONSUMER STATED HE COMPLAINED IN THE SUMMER OF 2009, THE VEHICLE WAS NOT STOPPING PROPERLY, AND HE FELT AS THOUGH THE VEHICLE WAS ACCELERATING DURING CERTAIN MANEUVERS. BUT, THE DEALER CLAIMED THEY HAD HEARD OF NO SUCH PROBLEM. THE CONSUMER THEN LEARNED OF A RECALL IN FEBURARY 2010 AND WENT TO THE DEALER FOR THE REPAIR. HOWEVER, THE CONSUMER STATED AFTER THE RECALL WAS DONE, HE STILL EXPERIENCED PROBLEMS WITH THE VEHICLE ACCELERATING. UPDATED EVOQ 07/08/10 *JB
WE HAVE A 2009 TOYOTA MATRIX THAT WOULD NOT STOP AS MY HUSBAND WAS DRIVING DOWN OUR LONG DRIVEWAY. HE WENT OVER A CURB, HIT SOME BUSHES, WENT DOWN THRU A FIELD AND ALMOST INTO OUR POND--THIS HAPPENED TWICE BEFORE HE FINALLY GOT IT STOPPED BEFORE HITTING A LARGE BOULDER. WE WANT THE SCRATCHES FIXED.
MY HUSBAND AND I WERE ON INTERSTATE 495 OF THE WASHINGTON BELTWAY SITTING IN A 3 MILE BACKUP WHERE 5 LANES WERE MERGING INTO ONE. MY FOOT WAS FIRMLY ON THE BRAKE LEAVING PLENTY OF ROOM FROM THE CAR IN FRONT OF ME. ALL OF A SUDDEN I REALIZED THAT THE CAR WAS INCHING FORWARD AND THE BRAKE WOULD NOT STOP THE ACCELERATION. MY HUSBAND REALIZED WHAT WAS HAPPENING AND LOOKED DOWN AND KNEW THAT MY FOOT WAS FIRMLY ON THE BRAKE. ALL OF A SUDDEN, IT JUST STOPPED AS FAST AS IT STARTED. WE CAME WITHIN INCHES OF HITTING THE CAR IN FRONT OF US. AS I SAT IN THAT MESS OF A TRAFFIC JAM AND SAW THE AMOUNT OF CELL PHONES BEING USED, IT HIT ME. DID ALL THESE PHONES START THAT CAR TO MOVE? THIS MATRIX 2009 ONLY HAS 22,700 MILES ON IT BUT I WILL BE TAKING IT TO THE TOYOTA DEALERSHIP AND TOYOTA WILL BE RECEIVING A LETTER FROM ME WITH THE DETAILS. THE RECALL WORK ON THE ACCELERATOR WAS DONE 2 MONTHS AGO. I HAVE ALSO MADE A COMPLAINT TO THE DEALERSHIP THAT THE CAR SEEMS TO DO SOMETHING BETWEEN 20 AND 40 MILES PER HOUR WHEN YOU ARE DECELERATING. I CAN'T TELL EXACTLY WHAT IT IS DOING BECAUSE IT SEEMS TO JERK. THE DEALERSHIP PUT IT ON THE COMPUTER AND SAID NOTHING WAS WRONG. IT MAY BE UNRELATED TO THE OTHER PROBLEM BUT IT IS ONE MORE THING THAT I HAVE NOTICED ABOUT THIS CAR. AS A NOTE, MY HUSBAND AND I HAVE HAD TOYOTAS FOREVER AND CURRENTLY HAVE A 2004 COROLLA AND TRADED IN THE 2006 COROLLA FOR THIS MATRIX. WE HAVE NEVER HAD ANY TROUBLE WHATSOEVER WITH OUR TOYOTAS UNTIL NOW. *TR
DRIVING MY 2009 TOYOTA MATRIX - I WAS DRIVING IN BACK OF A TRUCK AND HE SLAMMED HIS BRAKES ON. I HAD TO BE DRIVING ONE CAR AWAY FROM HIM THEN ALL OF A SUDDEN HE SLAMMED ON HIS BRAKES - I HAD TO BE GOING 25 MILE PER HOUR. MY CAR ACCELERATE UP AND BY THE TIME I PUT MY BRAKES ON I HAD SLAMMED INTO HIS CAR GENTLY. IT WAS BECAUSE OF HOW SLOW I WAS GOING THAT SAVED ME. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, SUDDENLY THE VEHICLE ACCELERATED TO 80 MPH OR GREATER. THE CRUISE .CONTROL WAS DEACTIVATED AND THE VEHICLE CONTINUED AT THE INCREASED SPEED RATE. THERE WAS PRESSURE APPLIED TO THE BRAKE PEDAL TWICE BEFORE THE VEHICLE SLOWED DOWN. THE VEHICLE WAS ABLE TO CONTINUE NORMAL OPERATION. AN AUTHORIZED DEALER WAS NOTIFIED, THE TECHNICIAN STATED THAT THE FAILURE WAS DRIVER ERROR AND THAT THE BLACK BOX WOULD DETERMINE THE CAUSE OF FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 13,800.
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THREE WEEKS AFTER THE VEHICLE WAS PURCHASED SHE MADE A LEFT TURN, THE VEHICLE ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AN AUTHORIZED DEALER WHO REPAIRED THE VEHICLE PER NHTSA CAMPAIGN ID NUMBER: 10V023000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL); HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ADVISED THE MANUFACTURER THAT SHE WANTED TO REPLACE THE VEHICLE; HOWEVER, THEY WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 300 MILES AND THE CURRENT MILEAGE WAS APPROXIMATELY 4,000.
OVER HEATING BRAKE PADS. 2009 TOYOTA MATRIX. FRONT DISC BRAKES PRODUCING A GRINDING SOUND CONSISTENT WITH A BRAKE PAD THAT'S WORN DOWN AND NEEDS TO BE REPLACED. BRAKE PADS STILL HAVE 40 % LIFE LEFT ACCORDING TO WORLD TOYOTA OF CHAMBLEE, GEORGIA. DEALER SAYS BRAKE PADS ARE OVER HEATING DEALER SAYS PROBLEM CAN BE FIXED IF PADS ARE REPLACED BUT WONT REPLACE PADS AT THEIR EXPENSE STATING PADS ARE NOT COVERED BY WARRANTY. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE HEAD RESTRAINT WOULD MOVE UP INVOLUNTARILY AND NO LONGER SUPPORTED HER NECK AND HEAD. THE CONTACT CALLED THE DEALER WHO STATED THAT THEY WOULD PUT THE PERMANENT INDENTATIONS ON THE METAL FOR THE RESTRAINT SO THAT IT WOULD NOT MOVE; THE DEALER ALSO STATED THAT THE PROBLEM COULD BE IN THE SEAT DESIGN AND TO TAKE IT IN FOR DIAGNOSIS AS IT WAS. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000. THE CURRENT MILEAGE WAS APPROXIMATELY 19,100.
ON MY 2009 TOYOTA MATRIX THE ENGINE OVER SPEEDS WHEN BRAKING WITH MY RIGHT SHOE ( SIZE 10 ROCKPORT - FIVE INCHES WIDE) OVERLAPPING THE THROTTLE PEDAL WHICH JUST 2 AND 7/8 TH INCHES FROM THE BRAKE PEDAL. TRY THIS IN AN EMERGENCY STOP. IT'S REAL EXCITING. *TR
I WAS ATTEMPTING A LEFT TURN AND HAD BEGUN TO ACCELERATE BUT THEN DECIDED TO NOT TURN, I TOOK MY FOOT OFF THE GAS PEDAL AND IT CONTINUED TO ACCELERATE, I'M NOT SURE IF I WAS ABLE TO APPLY THE BRAKE AND GET ANY RESULTS OR NOT BECAUSE I WAS HIT BY ONCOMING TRAFFIC SUDDENLY. I WAS VERY CONFUSED BY THE INCIDENT, BECAUSE IT WAS NOT MY INTENT TO DRIVE FORWARD AND YET IT DID SO. I WAS ASSUMING THAT SINCE I HAD THE CAR SERVICED FOR THE RECALL ISSUES LAST MONTH, THE CAR WAS SAFE. WE HAVE ALSO HAD ISSUES WITH THE GAS PEDAL BEING NON RESPONSIVE WHEN IN CRUISE CONTROL MODE. IT HAD HAPPENED ONCE WHEN I HAD USED IT AND ONCE WHEN MY HUSBAND HAD USED IT, BUT WE HAD NO INCIDENTS FROM IT AND DISCONTINUED USING CRUISE CONTROL. THE CAR WAS TOWED TO THE CHEROKEE COUNTY (GA) TOYOTA COLLISION CENTER WHERE I TOLD THEM OF THE NON INTENDED ACCELERATION. THEY ASSURED ME THEY WOULD LOOK INTO IT, BUT ONLY AFTER REPAIRING THE BODY. AFTER THEY HAD DONE SO, THEY CALLED ME AND TOLD ME TO GENERATE A CASE AND GAVE ME THE NUMBER TO TOYOTA. I DID SO ON FRIDAY, APRIL 16TH. I HAVE NOT YET HEARD FROM THE CASE MANAGER, BUT AM CONCERNED AND FRIGHTENED OF THE VEHICLE AT THIS POINT. I HAVE A HEAD INJURY; A CONCUSSION AND A WRIST INJURY AS A RESULT OF THE ACCIDENT. THE RECALL SERVICE WORK WAS DONE AT CHEROKEE COUNTY TOYOTA IN GEORGIA WHERE I PURCHASED THE CAR. MY INSURANCE COMPANY WAS ALSO INFORMED OF THE ISSUE AND HAVE ASSURED ME THAT THEY WILL LOOK INTO THE ISSUE AND SEEK REPAYMENT FROM TOYOTA IF THEY ARE LIABLE FOR T
WHEN ACCELERATING, THE CAR VEERS SHARPLY TO THE RIGHT. IT'S NOT AN ALIGNMENT ISSUE BUT FEELS LIKE THE TORQUE STEERING. I MUST HAVE MY HANDS FIRMLY ON THE WHEEL TO CORRECT IT. THIS HAPPENS AT LEAST TWICE WEEKLY. ACCORDING TO MY TOYOTA DEALER THERE IS NO RECALL ON THIS ISSUE. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH; THE VEHICLE SUDDENLY SURGED AS THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ACCELERATOR PEDAL WAS REPAIRED, THE FLOOR MAT WAS REMOVED AND THE VEHICLE WAS RECALIBRATED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE CURRENT MILEAGE WAS APPROXIMATELY 35,000.
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED RAPIDLY AFTER SHE DEPRESSED THE ACCELERATOR PEDAL TO MAKE A LEFT TURN. THE VEHICLE CRASHED INTO ANOTHER VEHICE. THE AIR BAGS DID NOT DEPLOY. BOTH THE CONTACT AND DRIVER OF THE OTHER VEHICLE SUSTAINED NECK INJURIES; A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE IT WAS REPAIRED AT THE CONTACTS EXPENSE. THE MANUFACTURER CALLED THE CONTACT AND REQUESTED TO TAKE THE VEHICLE APART TO REPAIR THE PROBLEM. THE CONTACT WANTED REIMBURSEMENT FOR THE REPAIRS AND WANTED TO GIVE THE VEHICLE BACK ,AS SHE WAS STILL EXPERIENCING SUDDEN ACCELERATION INTERMITTENTLY. THE FAILURE MILEAGE WAS APPROXIMATELY 289. THE CURRENT MILEAGE WAS APPROXIMATELY 2,900.
I WAS SOLD A DEFECTIVE 2009 TOYOTA MATRIX. MY SON WAS DRIVING THE VEHICLE MERGING INTO TRAFFIC. HIS LANE WAS ENDING AND THERE WASN'T AN OPENING FOR HIM TO MERGE. HE WASN'T ABLE TO STOP THE CAR AND ENDED UP RUNNING INTO A TELEPHONE POLE WHICH FELL ON THE VEHICLE AND IT WAS TOTALED. HE SAID THAT HE DIDN'T UNDERSTAND WHY HE COULDN'T STOP AND COULDN'T EXPLAIN WHAT HAPPENED. THE POLICE OFFICER WAS UPSET AT MY SON BECAUSE HE SAID THERE MUST HAVE BEEN A REASON HE CRASHED INTO THE POLE AND SINCE NO ONE COULD FIGURE IT OUT THE POLICE OFFICERS ONLY CONCLUSION WAS TO ASSUME THAT MY SON WAS SLEEPY. IN MARCH OF THIS YEAR I RECEIVED A CALL FROM THE LOCAL TOYOTA DEALER STATING THAT OUR 2009 MATRIX IS BEING RECALLED FOR THE DEFECTIVE ACCELERATOR PEDAL AND THAT I SHOULD BRING IT IN TO BE REPAIRED. I EXPLAINED TO THEM IT WAS TOO LATE THE VEHICLE HAS BEEN TOTALED IN AN ACCIDENT. I WAS ORIGINALLY INFORMED THAT TOYOTA WOULD DO AN INVESTIGATION. THEN AFTER SEVERAL WEEKS THEY TOLD ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THE VEHICLE IS NOT AVAILABLE FOR AN INVESTIGATION AND ALSO BECAUSE NO ONE ELSE HAS REPORTED PROBLEMS WITH THE MATRIX. THE FACT IS I WAS SOLD A DEFECTIVE CAR AND MY FAMILY AND I WERE IN DANGER EVERY TIME THE VEHICLE WAS DRIVEN. THE STEERING WHEEL WAS ALSO DEFECTIVE. THE AIRBAG WAS COMING OUT OF THE STEERING WHEEL AND THE WHOLE STEERING WHEEL. IT WAS REPLACED BEFORE THE ACCIDENT.
I HAVE A 2009 TOYOTA MATRIX WITH 5000 MILES ON IT. IT WILL BE MOVING DOWN THE ROAD FINE AND START MOVING TO THE LEFT INTO THE NEST LANE ON THE HIGHWAY. UPON TRYING TO CORRECT IT WILL GLIDE TO THE OTHER LANE ON THE RIGHT. IT SEEMS LIKE A REAL STRUGGLE TRYING TO KEEP THE CAR IN THE LANE. I HAVE HAD THIS HAPPEN SEVERAL TIMES AND MY HUSBAND HAS ALSO EXPERIENCED THIS. WE TRIED TO BLAME IT ON THE WIND AND THE SHAPE OF THE CAR, BUT IT HAS NOT BEEN WINDY EVERY TIME THIS HAS HAPPENED. WE LIVE IN A SNOW BELT AND ARE CONCERNED IF THIS WOULD HAPPEN ON SNOW OR ICE WE WOULD NOT BE ABLE TO CORRECT AS NORMAL.
IT IS REPORTED REGARDING THE TOYOTA SUDDEN ACCELERATION RECALL THAT FOR OWNERS WHO HAVE HAD THE FIRST ATTEMPT TO CORRECT THE PROBLEM (INSTALL METAL REINFORCEMENT BARS IN THE ACCELERATOR) AND THE ATTEMPT DID NOT WORK TOYOTA WOULD REPLACE THE ENTIRE ACCELERATOR ASSEMBLY AT THE VEHICLE OWNER'S REQUEST. I HAVE HAD PROBLEMS WITH THE UNINTENDED ACCELERATION, HAD THE FIRST REPAIR ATTEMPT COMPLETED AND I STILL HAVE THE PROBLEM. I CALLED MY LOCAL TOYOTA DEALER WHERE I PURCHASED THE VEHICLE AND WAS TOLD THAT TOYOTA WILL NOW REFUSE TO PERFORM THIS SECOND ATTEMPT UNTIL NEXT MONTH WHEN ANOTHER DIFFERENT TYPE OF "FIX" WILL BE SCHEDULED (SHAVING THE ACCELERATOR PEDAL). MY VEHICLE DOES NOT HAVE FLOOR MATS AND I FIND THIS EXCUSE UNACCEPTABLE. *TR
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AT A TRAFFIC LIGHT. IN ORDER TO STOP THE VEHICLE FROM ACCELERATING, THE CONTACT HAD TO APPLY THE BRAKES AND SHIFT THE VEHICLE INTO NEUTRAL GEAR. PRIOR TO THE RECENT FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE NHTSA RECALL # 10V023000, VEHICLE SPEED CONTROL, ACCELERATOR PEDAL WAS PERFORMED ON THE VEHICLE. THE VEHICLE IS CURRENTLY BEING DIAGNOSED BY THE DEALER. THERE ARE TWO OTHER PEOPLE THAT DRIVE THE VEHICLE AND THEY HAVE ALSO EXPERIENCED UNINTENDED ACCELERATION. THE APPROXIMATE FAILURE MILEAGE WAS 6,200 AND THE APPROXIMATE CURRENT MILEAGE WAS 6,200.
LTR FWD FM (NE) RE UNINTENDED SUDDEN ACCELERATION FROM OWNER OF A 2009 TOYOTA MATRIX INVOLVED IN AN AUTO ACCIDENT ON 1/13/2010, REPLY TO OMAHA, NE OFC. *TGW THE CONSUMER STATED HE REAR ENDED ANOTHER VEHICLE WHILE ATTEMPTING TO BRAKE, BUT INSTEAD THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THE POLICE DID NOT WRITE UP POLICE REPORT. THE CONSUMER ALSO STATED THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, IT WAS DETERMINED THE AIR BAG SENSORS WERE FRIED, PROBABLY WELL BEFORE THE ACCIDENT.
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 30 MPH THE GAS PEDAL STUCK AND THE VEHICLE ACCELERATED. THE CONTACT APPLIED THE BRAKES AND THE EMERGENCY BRAKE AND THE VEHICLE DID NOT SLOW DOWN. THE VEHICLE CRASHED INTO THE CURB CAUSING DAMAGE TO THE UNDER CARRIAGE. THE AIR BAGS DEPLOYED AND THE CONTACT INJURED HER ARM. THE CONTACT HAS NOT CALLED THE MANUFACTURER AT THIS TIME. THE FAILURE MILEAGE WAS UNKNOWN.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2009 Toyota Matrix → · Every Matrix year → · How the figures are calculated →